Online Accomplished eLearning Training

Office 2000 Advanced In this course, students will learn how to use the advanced features of Microsoft Word, Excel, Access, and PowerPoint 2000, as well as a section on business writing. This advanced level course introduces the accomplished user to the most powerful aspects of these applications. It also strives to help the professional become a more effective writer.  more...

PowerPoint 97 Level 3 In this course, the accomplished PowerPoint user will learn how to enhance text with text anchors, search for and replace fonts, explore multimedia elements, use conferences on LANs and WANs, and explore principles of graphic design.  more...

Access 97 Level 3 In this course, accomplished Access users will be introduced to the most powerful features in Microsoft Access 97. Students will work with advanced forms, use parameter and crosstab queries, and employ complex calculation expressions and selection criteria.  more...

Excel 97 Level 3 This advanced level course introduces the accomplished Excel user to the most powerful aspects of Excel. Some topics that will be covered include adjusting default settings; creating views and custom toolbars; protecting worksheets and applying passwords; and importing data from other applications.  more...

Access 97 This course introduces the database functions of Microsoft Access 97, such as working with Access menus and dialog boxes, creating and editing tables, formatting columns and rows, and planning table design. Accomplished users will work on advanced forms, use parameter and crosstab queries, and employ complex calculation expressions and selection criteria.  more...

Computer Telephony Integration This WestNet e-Learning module provides a broad overview of the way CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality.  more...

Leading A Customer-Focused Team ...to work together to set the parameters for what has to be accomplished by creating a Statement of Purpose and effective team goals. Once these have been established, your role as leader becomes that of enabler and the rest of the course is devoted to demonstrating how you can manage and support the team's performance. In the second lesson you'll learn how to measure the elements of performance  more...

The Customer Support Specialist CSS ...al roles of the CSS in a support environment, basic tasks accomplished by the CSS, the support center and customer's role in a support environment, how the support center has evolved, and company and support center best practices. This course prepares individuals interested in the Help Desk Institute (HDI) Customer Support Specialist (CSS) certification, which is targeted at individuals wishing  more...

Defining the Issue Determine the Real Problem This course describes how to create a focused problem statement using the Occam s Razor method. Professionals who want to resolve workplace challenges more effectively.  more...

Successful Lifelong Learning ...nstantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the 21st century, then this course is for you. Find out how lifelong learning strategies  more...

UNIX Shell Programming ...ourse is designed to give students an idea of what can be accomplished with shell scripts and how to write them. This course teaches the features of the shell such as I/O redirection, filename shorthand, looping constructs, variables, and signal handling. The course introduces the concept of shell programming, how and when to create shell programs, and how to run shell programs. It also  more...

The 802 11 Network Architecture This module covers some of the key concepts found in the 802.11 network architecture. You will read about the process by which clients connect to an access point, the terms used for organizing wireless LANs, and how power management is accomplished in wireless LAN client devices. Without a solid understanding of the principals covered in this module, it would be quite difficult to design,  more...

SQL Server 7.0 Web Integration ...g the databases to Web clients possible tasks that can be accomplished through Web applications tools used for integration and technologies involved. This course introduces the overall concept of web and database integration with Microsoft's SQL Server 7.0 and then describes the elements of and enhancements to the Web Assistant in version 7.0 and how to use the Web Assistant and its Wizard.  more...

Microsoft Windows 2000: Upgrading from Microsoft Windows NT 4.0 Part 3 This course provides learners with instruction in the systematic process of accomplishing an upgrade to Windows 2000 from NT 4.0. An important distinction should be made between the content which this course covers and the content covered in Part 2 - Upgrading. This course covers restructuring a complete redesign of the domain structure usually resulting in fewer larger domains. Restructuring is  more...

Microsoft Windows 2000: Upgrading from Microsoft Windows NT 4.0 Part 4 This course provides students with a practical view of the tasks involved in performing the actual migration of domains to a Microsoft Windows 2000 environment. As with an actual migration the steps to accomplish the process are rather mechanical and straightforward. The bulk of the work in the migration is in the planning which has already been covered in other courses and confirming that the  more...