Online Account eLearning - Training Resources

The Internet - Applying the Basics to your Business Conducting business research through the Internet Module 1. Introduction to the Internet In this module, the basics of starting out on the Internet are explained,especially for those participants who have never used a computer before. It is user friendly and in easy to understand language, so it is not confusing to the participants. The basic language of what the Internet is, what are search  more...

Quicken 2000 Level 1 Mastery of the topics introduced in this course will enable students to utilize Quicken 2000 s automated personal financial planning features. The importance of securing files with passwords and backing up data is stressed. Mastery of the topics introduced in this course will enable students to utilize Quicken 2000?s automated personal financial planning features to create accounts, track  more...

Quicken 2002 Level 1 This course establishes a basic understanding of the essential features of Quicken Deluxe 2002, familiarizing students with the concept of financial management and the use of financial software. This course establishes a basic understanding of the essential features of Quicken Deluxe 2002, familiarizing students with the concept of financial management and the use of financial software, and it  more...

Management & Leadership Continuous Quality Improvement (CQI) Training Program ...ous Quality Improvement (CQI). The CQI process takes into account the methodology of Total Quality Management (TQM) and incorporates it into a continuous process that is ever improving and evolving. Measuring customer satisfaction is at the heart of CQI and specific objective and reliable methods of gathering this data are included. The stages of planning, organizing and implementing CQI lead  more...

Management & Leadership Decision Support Systems Training Program ...t decision making. The decision making process takes into account decision support data. This data includes, but is not limited to demographics, marketing and advertising trends, supply and demand considerations, as well as merger/acquisition susceptibility. Decision making templates and flow charts assist the course participant objectively evaluate the process problem solving and goal  more...

How to Successfully Manage a Small Business Pay Per Click Advertising Budget ... engines people find you immediately after you setup your account and your bidding request is approved. This tutorial is designed to take you step by step through the process with goto.com the most popular of the pay-for click search engines to achieve the fullest, optimum results. Buying targeted traffic is here to stay and is a highly recommended on how you should plan your Internet marketing  more...

Build a Powerful Branding Strategy--Instructor-Led ...ket companies, brands that are properly managed typically account for 50 to 80 percent of a business`s revenues. For industrial markets companies, brands that are responsibly managed usually account for 10 to 30 percent of a company`s net worth. As you complete the assignments in this course, you`ll be guided through a systematic process for branding your own business?from targeting your  more...

Build a Powerful Branding Strategy--Self-Directed ...ket companies, brands that are properly managed typically account for 50 to 80 percent of a business`s revenues. For industrial markets companies, brands that are responsibly managed usually account for 10 to 30 percent of a company`s net worth. As you complete the assignments in this course, you`ll be guided through a systematic process for branding your own business?from targeting your  more...

Pay Per Click Search Engines-Boost Traffic to your Site The advent of pay-for click search engines now offers you the benefit of instant traffic. Achieving high rankings with the search engines can take as much as 4-6 months with a new site. With pay-per-click search engines people find you immediately after you set up your account and your bidding request is approved.  more...

Leading Effective Teams Course description -- This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep  more...

Managing Change ...account for a huge amount of lost productivity. This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that all employees experience, and suggestions for  more...

From Executive-level Sale to Strategic Partnership Selling at an executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue.  more...

The Strategic Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (SAS) approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then  more...

Understanding Your Customer ...ll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where to find business information sources about your client. Next, you'll explore researching your customer's business and key players and applying what you learn to the process of account planning. And finally,  more...

Conducting Effective Sales Research Meetings ...accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS) research meetings. You'll start by  more...

Working with Your Customer s Key Players ...l learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an internal "network of coaches" for the sales process. Then, you'll learn about gaining access  more...

Delivering High-impact Sales Presentations The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (SAS) approach--presentation.  more...

The Territorial Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then,  more...

Understanding Your Target Customer s Business Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain an understanding of the benefits of good research and  more...

Effectively Using Customer-focused Research Meetings In this course, you'll learn about bringing your research and communication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct research meetings to gather desired  more...

Gaining Access to Key Personnel at Your Target Accounts ...learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your target account and  more...

Delivering High-impact Territorial Account Sales TAS Presentations ... learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to practically close the sale  more...

Planning Your Field Sales Approach What factors mark the difference between mediocre and great field sales performance? One characteristic of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides practical tools for determining call and  more...

Preparing for Outbound Sales Calls The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside  more...

Initiating Outbound Sales Calls Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and  more...

Preparing for Inbound Sales Calls Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three  more...

Presenting Successfully ...ing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a simple but powerful method for selecting the right content, and then structuring it. Controlling nerves is an important part of preparing, and this course helps you to remove  more...

Goals and Setting Goals ...ructed goal is challenging, yet achievable. It takes into account the abilities and resources available and requires the goal seeker to make the best use of both. In this course, you'll examine the types of goals you can use to advance your career and personal life, learn to construct goals that are both challenging and achievable, discover how to embed the seeds of success within your goals,  more...

Sales Forecasting - Forecasting for Success In "Sales Forecasting - Forecasting for Success," you will cover the skills and information necessary to understand the importance of sales forecasting, develop a sales forecast, and emphasize teamwork to realize your goals.  more...

Sales Forecasting - Forecasting Your Own Accounts ...Accounts," you will learn how to apply the principles of forecasting to your own accounts. Specifically, you will learn how to use different types of forecasting, as well as how to avoid excessive detail in your forecasts. You will also learn how to reduce forecasting errors and how to predict the likelihood of winning a sale. Finally, you will learn how your forecast is tied to revenue goals  more...

Sales Forecasting - Applying Forecasting Methods In "Sales Forecasting - Applying Forecasting Methods," you will learn how to apply quantitative and qualitative forecasting methods to your accounts. You will learn the fundamentals of time series and regression forecasting methods. You will also learn how to use market research and expert judgement to create forecasts. Finally, you will learn how to integrate, implement, and evaluate forecasting  more...

Relationship Management - Preparing the Client Relationship In "Relationship Management - Preparing the Client Relationship," you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what  more...

Relationship Management - Building the Client Relationship In "Relationship Management - Building the Client Relationship," you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn how to create and conduct an effective needs assessment and how to turn this needs assessment into a shared vision with your client. You will also learn specific action items  more...

Relationship Management - Maintaining the Client Relationship In "Relationship Management - Maintaining the Client Relationship," you will learn about the differences between short-term and long-term customer relationships, as well as the causes and advantages of these relationships. You will also identify methods of keeping and extending the client relationship into future endeavors. Finally, you will learn about techniques for measuring success in the  more...

Planning Project Scope ...ment is concerned with ensuring that projects include and account for all the work needed for the successful completion of a project. Successful project managers use project scope management throughout the project life cycle to identify and control all aspects involved in a project. This course will highlight the importance of project scope management to project performance. Through interactive  more...

Installing Windows Vista ...m version must support current needs as well as take into account possible future requirements. Hardware requirements must also be taken into account before an upgrade occurs. Will the current hardware profiles suffice or will an expensive upgrade be required in order to support the chosen operating system? This course is designed to describe the basic hardware requirements of Windows Vista as  more...

Configuring and Troubleshooting User Access on Windows Vista Microsoft Windows Vista offers enhanced authentication mechanisms to allow legitimate users to log on to systems. These authentication mechanisms include using smart cards, biometrics, and username and password credentials. Once a user is logged onto the computer, Vista authorization allows the user specific permissions to access resources on that specific computer or on the network. Vista also  more...

Design and Analysis In the Six Sigma?? Improve phase, organizations are aiming to evaluate which process inputs have the most significant impact on the process output. Only by effective experimental design and subsequent analysis can organizations pinpoint areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the  more...

Surpassing the Competition ...s a major role in corporate success. Failure to take into account your competition's strengths, weaknesses, capabilities, and strategies can leave your company vulnerable to unexpected competitive moves. This course presents you with the tools and methods for identifying competitors; collecting competitor information; creating a competitor SWOT matrix by determining a competitor's objectives,  more...

CIW Security Professional Operating System Security ...strong passwords. Identify key aspects for implementing account policies. Identify default settings that create security risks. Identify types of scans performed for system scanning and footprinting. Identify keys that compose the registry. Audience: This course is intended for CIW Security Professionals who are responsible for the implementation of e-business security policies  more...

Directory Technologies Part 2 NDS eDirectory Course Overview This is the second course in a three part series that teaches the purpose, features, and benefits of eDirectory. It covers how to install and configure eDirectory. It also covers common eDirectory management and troubleshooting tasks. It also discusses the relationship between NDS eDirectory and the Full Service Directory model. Learn To • Understand the concept of NDS  more...

Oracle9i Database Admin Manage Security ...swords by using Oracle Security Manager. • Maintain account locks by using Oracle Security Manager. • Change the user quota on a tablespace by using Oracle Security Manager. • Drop a user by using Oracle Security Manager. • Display the tablespace quotas for users from the data dictionary using Oracle SQL*Plus Worksheet. • Display the account status of users from  more...

CIW E-Commerce Designer Part 4 Site Implementation ...ics of portal storefronts. Create an e-commerce Web site account by using a portal site. Identify the features of Web servers. Identify the features of Internet Information Server (IIS). Identify the characteristics of a default user account. Identify the issues to consider when choosing Web site development packages. Identify the characteristics of the Oracle8 package. Identify the main  more...

SQL Server 2000 Database Admin Part 5 Maint SQL Server 2000 ...icrosoft Outlook Exchange profile for your administrative account. Identify the goals of SQL Server 2000 monitoring. Identify guidelines for performance tuning. Identify the factors to consider when detecting database performance problems. Audience The audience for this course include system administrators, database administrators, application developers, systems analysts, and software  more...

Exchange 2000 Infrastructure Design--Part 3 Course Overview This course deals with the coexistence and migration of Exchange 2000 server. The course explains the process of upgrading to Microsoft Exchange 2000 Server, and discusses strategies that allow earlier versions of Exchange to coexist with Exchange 2000 Server. The course also examines how organizations can migrate to Exchange while coexisting with another mail system. It provides  more...

GroupWise 5 5 Admin Part 3--System Maintenance ...Wise system objects and how to delete objects. Identify accounts, page options, nicknames, and internal entities. Identify renaming and moving GroupWise mailboxes. Identify database maintenance. Identify database maintenance issues, database maintenance, and Standalone GroupWise Check. Identify client maintenance. Identify scheduling maintenance events, and maintaining directory  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ... Computers console for RIS client computers. Prestage an account for the RIS client computer by using the shortcut menu. Configure the client installation options in the Active Directory Users and Computers console by using the shortcut menu. Install Terminal Services on a computer that is running Windows 2000 Server by using Control Panel. Create a user account to enable access to a  more...

Windows 2000 Instalation Config Admin --Part 8 Security Considerations ... policy settings by using a security template. Configure Account Lockout policy settings by using the security template. Configure Audit policy settings by using a security template. Configure User Rights Assignment by using a security template. Configure Security Options settings by using a security template. Configure System Services settings by using a security template. Add the  more...

Windows 2000 Instalation Config Admin --Part 8 Security Considerations ... policy settings by using a security template. Configure Account Lockout policy settings by using the security template. Configure Audit policy settings by using a security template. Configure User Rights Assignment by using a security template. Configure Security Options settings by using a security template. Configure System Services settings by using a security template. Add the  more...

Windows 2000 Installation Config Admin --Part 6 Server Organization ...ws 98 computer by using the shortcut menu. Locate a user account in Active Directory by using the Find dialog box. Locate a specified object in Active Directory by using the advanced options in the Find dialog box. Locate a specified object in Active Directory by using the My Network Places shortcut icon. Assign a standard permission to an Active Directory object by using the Users  more...

Windows 2000 Installation Config Admin --Part 6 Server Organization ...ws 98 computer by using the shortcut menu. Locate a user account in Active Directory by using the Find dialog box. Locate a specified object in Active Directory by using the advanced options in the Find dialog box. Locate a specified object in Active Directory by using the My Network Places shortcut icon. Assign a standard permission to an Active Directory object by using the Users  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ... hours o Identify the appropriate sequence of upgrading account domains in a specified situation. o Identify the appropriate sequence of upgrading resource domains in a specified situation. o Develop a plan for the incremental migration of objects in a specified scenario. o Develop an appropriate DNS configuration plan for a specified Windows 2000 network. o Identify the tasks involved in  more...

Interconnecting Cisco Networking Devices Part 3 ...engineers, network administrators, network support staff, account managers, and channel partner/reseller customers. The audience may be involved in designing, expanding and planning simple Cisco internetworks for small or medium-sized enterprises; and configuring and supporting multiprotocol internetworks. Deployment: e-Learning/self-study Accreditation CEU credits: 0.80 CEUs  more...

Interconnecting Cisco Networking Devices Part 2 ...engineers, network administrators, network support staff, account managers, and channel partner/reseller customers. The audience may be involved in designing, expanding and planning simple Cisco internetworks for small or medium-sized enterprises; and configuring and supporting multiprotocol internetworks. Deployment: e-Learning/self-study Accreditation CEU credits: 0.80 CEUs  more...

Interconnecting Cisco Networking Devices Part 1 ...engineers, network administrators, network support staff, account managers, and channel partner/reseller customers. The audience may be involved in designing, expanding and planning simple Cisco internetworks for small or medium-sized enterprises; and configuring and supporting multiprotocol internetworks. Deployment: e-Learning/self-study Accreditation CEU credits: 0.80 CEUs  more...

Oracle8i Database Admin Manage Security ...ain passwords by using Oracle Security Manager. Maintain account locks by using Oracle Security Manager. Change the user quota on a tablespace by using Oracle Security Manager. Drop a user by using Oracle Security Manager. Display the tablespace quotas for users from the data dictionary by using Oracle SQL*Plus Worksheet. Display the account status of users from the data dictionary by  more...

TCP IP Internetworking on Windows NT 4 0 Curriculum ...e Windows NT browsing service; describe the domain logon, account password changes, and domain synchronization process; integrate DNS with WINS Lookup and non-Microsoft servers; troubleshoot DNS with NSLOOKUP; use Microsoft TCP/IP utilities to connect to and access resources on a TCP/IP-based Unix host; understand the purpose of simple network management protocol (SNMP); define management  more...

Windows NT Server 4 0 Installation Configuration - Part 2 ... Administer a Windows NT server by creating and managing accounts, security policies, system policies and user profiles. C ontent Emphasis Skills-Based A udience This series is intended for IT professionals who will be responsible for supporting Windows NT Server 4.0 in an enterprise environment. In addition, this series aims to enable these professionals to pass Microsoft's  more...

Windows NT Server 4 0 Network Analysis and Optimization - Part 2 ...e the frames generated during the different phases of the Account synchronization process. Sequence the steps in which the Accounts database of the backup domain controller is updated. Sequence the steps in which the trusting domain controller adds a trusted domain to establish a trust relationship. Sequence the steps used by the trusting domain controller to import trusted accounts.  more...

Windows NT Server 4 0 Implementing Directory Services ... Domains Trusts Identify the functions of a single user account. Sequence the steps involved in the process of accessing a resource from any domain. Identify the functions of the utilities used by a network administrator to manage any account on the network: User Manager Server Manager Identify the advantages of the tools used by a network administrator to ensure smooth network operation  more...

Windows NT 4 0 Core Technologies Support - Part 2 ...dow, take ownership of files and folders. Audit the user account database. Establish file auditing for a specific operation, given the Windows NT Explorer window. Unit 3: Fault Tolerance RAID Levels Duration: 2 Hour(s) Match the Redundant Arrays of Inexpensive Disks (RAID) levels with their features. Given a situation, select the best suited fault tolerance method. Create a  more...

Windows NT 4 0 Core Technologies Support - Part 1 ...tures of Windows NT. - Mandatory logon. - Access token. - Account lockout. Identify the functions of the subsystems running in the User Mode. - POSIX subsystem. - OS/2 subsystem. - WIN32 subsystem. Match the Executive Services components with their functions. - HAL. - Microkernel. - Process Manager. - Object Manager. - Virtual Memory Manager. - Local Procedure Call Facility. - Security  more...

Building an E-Commerce Business Case ...n methods. Identify the features and benefits of online account management. Identify the features of an online customer services framework. Identify the features of an online technical support framework. Unit 3: Online Customer Relationships (2 hours) Identify the elements required to build an online customer base. Identify the role of database technologies in building online  more...

Windows NT 4 0 Administration Fundamentals - Part 2 ...erver and Windows NT Workstation, including management of accounts, account policies, disk resources, printers, servers, backups, configurations and troubleshooting. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006) and the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Creating and Administration of  more...

Windows NT 4 0 Administration Fundamentals - Part 2 ...erver and Windows NT Workstation, including management of accounts, account policies, disk resources, printers, servers, backups, configurations and troubleshooting. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006) and the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Creating and Administration of  more...

Windows NT 4 0 Administration Fundamentals - Part 1 ...ows NT 4.0 interface, create and customize user and group accounts. Administer rights and policies for user and group accounts and configure the user environment. Manage and secure resources with shared folders and NTFS permissions. C ontent Emphasis Skills-Based A udience This course is intended for IT professionals who perform post-installation administration of Windows  more...

Windows NT 4 0 Administration Fundamentals - Part 1 ...ows NT 4.0 interface, create and customize user and group accounts. Administer rights and policies for user and group accounts and configure the user environment. Manage and secure resources with shared folders and NTFS permissions. C ontent Emphasis Skills-Based A udience This course is intended for IT professionals who perform post-installation administration of Windows NT  more...

Oracle8 Database Administration - Manage Security ...ain passwords by using Oracle Security Manager. Maintain account locks by using Oracle Security Manager. Change the user quota on a tablespace by using Oracle Security Manager. Drop a user by using Oracle Security Manager. Display the tablespace quotas for users from the data dictionary by using Oracle SQL Worksheet. Display the account status of users from the data dictionary by using  more...

SAP R 3 v4 x FI Payments ... Payment Processing is a component of SAP's R/3 Financial Accounting module (FI). FI is a powerful module integrating many activities, including General Ledger, accounts payable, accounts receivable and assets accounting. You will learn to process simple and complex payment transactions. In addition, you will maintain data and systems settings for accurate and effective payment processing in  more...

SAP R 3 v4 x Invoice Verification ...heir organization's working procedures and standards for accounting processes, materials and inventory management and invoice processing. Participants should be confident users of their PC technology, Windows (or other GUI environments in use at their location). Participant should also have basic competence in navigating through the SAP system and be able to describe how business processes are  more...

SAP R 3 FI AR AP Account Document Posting and Periodic Processing ...powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts  more...

SAP R 3 v4 0 Investment Management - Overview ...tment procedures (characteristics, master data, postings, accounts receivable, depreciation, settlement), and the information system (research, planned values and budget values). L earn To: Create and editing program definitions. Create and editing program positions. Editing and displaying program structures. Create assets under construction. C ontent Emphasis  more...

SAP R 3 v3 0 Information Systems within FI ...izing activities. The course illustrates the analysis of: Accounts Receivable and Accounts Payable information systems, G/L information systems, Assets information systems, single posts, information systems and reporting within external accounting. Note: We do not cover Assets Accounting within SAP R/3 in this course. That topic is covered in course 12857, "FI/AA". L earn To:  more...

NetWare and Windows NT Integration - Part 3 ...s NT domains and user groups. Manage a Windows NT user account. Synchronize Windows NT and NDS passwords. Access the Windows NT File System. Identify the benefits of using a Windows NT workstation and Novell Client for Windows NT. Install and troubleshoot Novell Client for Windows NT. C ontent Emphasis Skills-Based A udience This course is for CNE candidates who  more...

NetWare and Windows NT Integration - Part 2 ... are used to control user access to resources. Create an account policy for all the accounts in a domain by using User Manager for Domains. Set a user rights policy for a user account by using User Manager for Domains. Create an audit policy for a domain by using User Manager for Domains. Identify the features of the types of user profiles. Modify a local user profile by using Control  more...

NetWare and Windows NT Integration - Part 1 ...functions of the administration utilities. Create user accounts. Describe the concepts and procedures associated with directory and share permissions in the Windows NT networking environment. Administer Windows NT Server, user accounts, and groups. C ontent Emphasis Skills-Based A udience This course is for CNE candidates who need to integrate Windows NT Workstations,  more...

Exchange Server 5 5 Concepts and Administration - Part 2 .... Specify the name of the logon script in the Windows NT account. Create a Personal Folder Store. Match the information services available to an Outlook client with their uses. Match the Exchange server clients with their method of connecting roving users to the Exchange server. Unit 2: Configuring and Managing Outlook Duration: 1 - 2 Hour(s) Match the tabs in the Options dialog  more...

Exchange Server 5 5 Concepts and Administration - Part 1 Course Overview This is the first course in a three part series that will provide IT professionals the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the different types of messaging systems and understand the fundamentals of Exchange Server. Administer the Exchange Server  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 1 Course Overview This is the first course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Identify the features, tools, Wizards and resource editors of Visual C++ 6.0. Install and configure SQL Server and Microsoft  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 2 ...fied package by using the MTS Explorer. Map a Windows NT account to a role by using the MTS Explorer. Assign a role to a specified MTS component. Enable authorization checking for an MTS component by using the pop-up menu of the component. Set the user identity for an MTS package. Lock an MTS package against a specified criterion. Update information in the File DSN page by using the ODBC  more...

Visual InterDev 6 0 Implementing Server Technologies ...ng the Action menu in the MTS Explorer. Map a Windows NT account to a role by using the Users pop-up menu in the MTS Explorer. Assign a role to a specified MTS component by using the Action menu in the MTS Explorer. Enable authorization checking for an MTS component by using the pop-up menu of the component. Set the user identity for an MTS package by using the Action menu in the MTS  more...

Visual InterDev 6 0 Active Server Pages and Data Access ...server by using Microsoft Management Console. Set up the account used for anonymous access. Prevent anonymous logon to a Web server. Set the access permissions for the files stored on an NTFS partition. Unit 3: Accessing Data Duration: 2 Hour(s) Sequence the steps to display data from a database in an ASP page. Identify the functions of the data environment. Identify the  more...

Sales Skills Gaining Customer Commitment In Sales Skills: Gaining Customer Commitment, you will learn how to establish credibility and develop relationships with your clients, as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need, how to determine which stage of need a client is in, and how to help clients envision themselves benefiting from your product or service. In  more...

Professional Selling Over the Phone Preparation Strategies ...Inside and Outside Sales Representatives, Sales Managers, Account Managers and Customer Services Representatives that use the phone in any part of the sales cycle. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Preparing for  more...

Professional Selling Over the Phone Prospecting ...Inside and Outside Sales Representatives, Sales Managers, Account Managers and Customer Services Representatives that use the phone in any part of the sales cycle. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Generating Telesales  more...

Professional Selling Over the Phone Closing a Sale ...Inside and Outside Sales Representatives, Sales Managers, Account Managers and Customer Services Representatives that use the phone in any part of the sales cycle. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Closing Sales Over  more...

Sales Management Motivating Sales Teams to Win ...imulation, you will meet with Marcus Robinson, a Regional Account Manager for Icon's Industrial Engine Product Group. The product group supplies engines to manufacturers of construction and agriculture equipment, both extremely cyclical industries. Currently, both are in a downturn, and Marcus has become frustrated due to declining sales. In this simulation, you will need to apply appropriate  more...

NetWare 5 Administration - Part 1 C ourse Overview This course is the first in a five-part series on Novell NetWare 5 Administration. This course covers the features and functionalities of NetWare 5, Novell Directory Services (NDS), setting up a NetWare 5 workstation, user object access, licenses, and security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent  more...

NetWare 5 Administration - Part 2 C ourse Overview This course is the second in a five-part series on Novell NetWare 5 Administration. This course covers Novell Distributed Print Services (NDPS) and managing the file system. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Set up and configure network printing  more...

Oracle 11i10 Order to Cash Tax Accounting Period Closing ...Accounting process. It describes the steps for setting up tax and tax profile options. It also covers defining tax codes, tax rates, and tax groups. In addition, the course elaborates on the period-closing process. Learn To: Identify key concepts related to tax in Oracle 11i10 Order to Cash. Identify the steps for setting up tax. Identify options for defining tax codes and rates.  more...

Windows 2000 Dir Services Infrastructure--Part 2 Logical Structure ...an object within a domain. Identify the features of user accounts. Create a user account. Create a computer account. Identify the features of group types in Active Directory. Identify the characteristics that determine the selection of group scopes in Active Directory. Create a group in Active Directory. Modify an existing group. Identify the features of publishing resources in Active  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ...ve deployed software packages. Unit 4: Managing User Accounts and Security Duration: 2 Hour(s) Identify the functions of account policies. Identify the procedure for configuring password settings in Group Policy. Identify the account lockout settings in Group Policy. Identify the advantages of redirecting user folders. Redirect user folders by using Group Policy. Identify the  more...

Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation ...ze an RIS server within Active Directory. Grant computer account creation rights. Identify the guidelines for installing an image on an RIS. Create an RIS boot disk. Unit 2: RIS Management Duration: 2 - 3 Hour(s) Identify the guidelines for configuring client computer names and locations. Identify the guidelines for pre-staging client computers. Identify the ways of customizing  more...

SAP R 3 v4 0 Profitability Analysis - Basics ...nd Using CO-PA. Organizational Structures. Costing- and Account - Based PA. Data Flows in Profitability Analysis. Planning and Drilldown Reporting. Planning Scenarios. Planning Layout. Reporting. Unit 2: Basic Data of the Operating Concern Duration: 1 - 2 Hour(s) Definitions for CO-PA. Characteristics. Value Fields. Profitability Segments. Operating Concern.  more...

SAP R 3 MM Purchasing Organization and Master Data ...nventory management, services acquisition and for general accounting and invoicing. Participants should be confident users of their PC Technology, Windows (or other GUI environments in use at their location). Participants should also have basic competence in navigation through the SAP system, use of help and other SAP services. The following courses provide the education which will ensure most  more...

SAP R 3 FI AR AP Organization Master Records and Posting ...powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts  more...

SQL Server 7 0 System Administration - Part 1 Course Overview This is the first course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. L earn To: Identify the main components of the SQL Server. Understand the properties of SQL Server Architecture, including the underlying technical details. Understand the components of SQL  more...

SQL Server 7 0 System Administration - Part 2 ...Enterprise Manager. Identify the three types of security accounts available for login creation. Perform the steps for adding a Windows NT login using Enterprise Manager. Perform the steps for adding a SQL Server login using Transact-SQL. Perform the steps to assign a login to a user account in SQL Server using Enterprise Manager. Identify the two types of default user accounts. Match each  more...

Basic Personal Finance ...with their features. To match accounts in personal finance software with their functions. To identify features of categories in personal finance software. Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Personal Finance Software (2 - 3 hours)  more...

Oracle 11i General Ledger Fundamentals Part 1 ...This course will cover features of Oracle General Ledger, accounting structure within General Ledger, creation of sets of books and journal entries. Learn To: Identify features of Oracle General Ledger (GL). Identify the steps of Oracle GL setup. Identify the steps for creating a COA. Audience: This course is targeted at Functional Implementers. Deployment:  more...

Windows 2000 Network--Designing Security Part 5 Sec Access to Partners ...tion: 3 - 4 Hour(s) Identify the features of the user account-based authentication method. Identify the features of the trusted domain-based authentication method. Identify the features of the Kerberos-based authentication method. Identify the features of the certificate-based authentication method. Identify the guidelines for selecting an appropriate authentication method. Identify  more...

Windows 2000 Administration--Part 1 User Accounts ...istration and to the setting up and administering of User Accounts in Windows 2000. L earn To: Identify the key features of Windows 2000 Network Administration. Set up User Accounts. Administer User Accounts. C ontent Emphasis Skills-Based A udience This course is designed for IT Professionals who are responsible for administration in a single-domain Windows  more...

Windows 2000 Administration--Part 1 User Accounts ...istration and to the setting up and administering of User Accounts in Windows 2000. L earn To: Identify the key features of Windows 2000 Network Administration. Set up User Accounts. Administer User Accounts. C ontent Emphasis Skills-Based A udience This course is designed for IT Professionals who are responsible for administration in a single-domain Windows  more...

Oracle 11i10 Order to Cash Customer Credit Management Setup ...es on the tasks involved in managing parties and customer accounts. The course also covers the tasks involved in setting up credit management, reviewing credits, and managing credit reviews. Learn To: Identify features of the party model. Identify tasks involved in managing parties. Identify features of profile classes. Identify tasks involved in setting up Credit Management.  more...

Windows 2000 Dir Services Infrastructure--Part 2 Logical Structure ...an object within a domain. Identify the features of user accounts. Create a user account. Create a computer account. Identify the features of group types in Active Directory. Identify the characteristics that determine the selection of group scopes in Active Directory. Create a group in Active Directory. Modify an existing group. Identify the features of publishing resources in Active  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ...ove deployed software packages. Unit 4: Managing User Accounts and Security Duration: 2 Hour(s) Identify the functions of account policies. Identify the procedure for configuring password settings in Group Policy. Identify the account lockout settings in Group Policy. Identify the advantages of redirecting user folders. Redirect user folders by using Group Policy. Identify the  more...

Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation ...ze an RIS server within Active Directory. Grant computer account creation rights. Identify the guidelines for installing an image on an RIS. Create an RIS boot disk. Unit 2: RIS Management Duration: 2 - 3 Hour(s) Identify the guidelines for configuring client computer names and locations. Identify the guidelines for pre-staging client computers. Identify the ways of customizing  more...

Project 2000 Proficient User ...sh project information on Project Central. Create a user account for a new Project Central user by using the Admin menu. Delegate a task on Project Central by using the Tasks menu. Disable task delegation by team members on Project Central by using the Admin menu. Record the status of a task on Project Central by using the Tasks menu. Set an AutoAccept rule by using the Messages section.  more...

SCO SVR 5 --Part 1 Basic Administration ...he location of user setup and login files. Add a user in Account Manager. Modify user settings by using the Account Manager. Add a user by using the CLI. Modify user accounts by using the CLI. Modify group accounts with the Account Manager. Modify a group using the CLI. Identify the characteristics of disk partitions. Identify the different types of file systems. Identify CLI commands  more...

Oracle 11i Procure to Pay Part 4 ...rform using Payables. Identify options to set up a bank account. Set up a bank account. Audience: This course is targeted at Functional Implementers. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 6 hours Objectives: Unit 1: Invoices (3 hours) Identify options in the Invoices window for creating an invoice header.  more...

Office XP New Features Part 2 Access Outlook FrontPage ...a in Outlook 2002. Learn To: Identify the capabilities of account selection in Outlook 2002. Learn To: Enable Outlook 2002 to use a Hotmail account to send and receive messages. Learn To: Identify the main functions of the clipboard in FrontPage 2002. Learn To: Identify the new features of page tabs in FrontPage 2002. Learn To: Identify the new commands available on the Table menu. Audience  more...

Time Management Developing a Plan Time Management: Developing a Plan helps students understand time management by helping them determine how they currently spend time, offering ways for them to spend time more efficiently. The program covers how to evaluate the use of time, how to identify goals and set priorities, and how to develop an overall time management plan. The program focuses on the Pareto principle and how it affects  more...

EnjoySAP What s New in Release 4 6 ...Application Components. a Applications. a Accounting. a Logistic. Audience Employees who need to learn how to use the R/3 System. Members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE  more...

SAP R 3 FI General Ledger Posting Periodical Processing ...ical Processing, you will learn to post an invoice to G/L accounts, to change and reverse a posting, to post an incoming and outgoing payment and how to select and assign open items. Furthermore, you will learn to display and change balances and items, select line items and to carry out tasks that occur at regular intervals. Learn To: o Postings. o Posting Data to G/L Accounts. o Posting  more...

SAP R 3 v4 6 AR Accountant ...Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be shown how the FI component is integrated in the R/3 System, how to create master data for a customer, and how to post invoices and incoming payments. Furthermore, he will be able to display and process customer documents, and will be shown the tools provided by  more...

SAP R 3 v4 6 AP Accountant ...Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. and how the FI component is integrated in the R/3 System. It also shows you how to create master data for a vendor and how to post invoices and outgoing payments. Furthermore, it will show how to display and process vendor documents. You will also be shown the tools provided by the  more...

SAP R 3 v4 6 Financial Accountant ...Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. It provides the student with an overview of the key components of R/3 Financial Accounting that affect financial accountants - namely the enterprise structure and master records. Furthermore, the trainee is provided with a structured introduction to the initial steps following the  more...

MS Win XP Install Admin Part 2 Networks Desktops ... running Windows XP Professional. o Create a local user account in Windows XP Professional. o Sequence the stages in the authentication of a local user account in Windows XP Professional. o Identify the main features of the Microsoft Management Console (MMC) in Windows XP Professional. o Identify features of the configurable properties of the Windows XP Professional desktop display. o  more...

MS Win XP Install Admin Part 2 Networks Desktops ... running Windows XP Professional. o Create a local user account in Windows XP Professional. o Sequence the stages in the authentication of a local user account in Windows XP Professional. o Identify the main features of the Microsoft Management Console (MMC) in Windows XP Professional. o Identify features of the configurable properties of the Windows XP Professional desktop display. o  more...

Windows 2000 Network Mgt Part 4 Access Admin ...ectory objects. o Identify the steps in creating a user account. o Add a user account to a group. o Identify guidelines to delegate administrative control in Active Directory. o Identify features of the Delegation of Control Wizard. o Create a customized Microsoft Management Console (MMC). Audience The intended audience for this course inclues Network Administrators and Technical  more...

Business Travel Safety Domestic Travel ...ales Manager at Icon International. Walter Jenkins, a new Account Executive in your department, is preparing for his first out-of-town sales call. Walter is a recent college graduate, and this will be his first trip as an Icon employee. As his manager, it is your responsibility to make sure that Walter is prepared for his trip and comfortable with the situation that he will be in. This is an  more...

Windows 2000 Network Mgt Part 5 Group Policy ...ignment and publication methods. o Identify features of account policies. o Identify names of password policy settings. o Configure an account lockout setting. o Identify features of server monitoring methods. o Identify common security events. o Enable security auditing. Audience The intended audience for this course includes Network Administrators and Technical Support  more...

i-Net Part 4 Security Business Concepts This is the final course in a four part series that presents students with an overview of Internet security and business concepts. this course covers possible areas of vulnerability and how to protect against viruses, restrict and control access, conduct auditing, and handle encryption. E-business and e-commerce concepts and models, managing transactions and instruction on language and marketing  more...

QuickBooks 2003 Getting Started ...03. Finally, the course outlines how to set up customers, accounts, and budgets. Learn To Identify component parts of the QuickBooks 2003 interface. Identify options in the EasyStep Interview wizard. Match Navigators with their functions. Deployment Options e-Learning Language Options US English  more...

SAP R 3 4 6 FI AR AP Acct Document Posting Periodic Pro ...powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts  more...

SAP R 3 4 6 FI General Ledger Organization G L Account ...I General Ledger you will learn to create and post to G/L accounts, post incoming and outgoing payments, display and modify account balances and line items and, finally, perform month-end closing. Learn To: o To get started with SAP R/3 4.6 o To start the System and log On o Access Options o Basis o Organisation o FI as a Module within R/3 o Company Structure and System  more...

SAP R 3 4 6 CO Cost Center Acct Settings for Periodical Proc ...er Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Settings for Periodical Processing is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting tasks.  more...

Creativity Innovation Increasing Personal Creativity ...e meeting with Robin Carlson, Icon's Director of Existing Account Sales. Robin has been labeled a top performer at Icon, and she is considered by many to be one of the most creative employees in her division. Through a series of questions and Robin's answers, you will learn about how you can follow steps to mentally prepare to be creative, how to increase you creativity, and what you should do  more...

Internet Explorer 6 User Fundamentals ... toolbar. o Sequence the steps for setting up an e-mail account in Microsoft Outlook Express 6. o Send an e-mail message. o Reply to an e-mail message. Audience The intended audience for this course does not require a high level of computer skill, but learners will probably have had some prior experience with Microsoft Office software and the Windows operating system. Learners will  more...

Windows 2000 Implementing Security Part 1 ...ative access including remote administrative access. User account policies, software updates, and Remote Installation Services (RIS) are also covered. Learn To: • To identify risks to data and data access on a network. • To identify potential security threats to data on a network. • To  more...

Windows 2000 Implementing Security Part 1 ...ative access including remote administrative access. User account policies, software updates, and Remote Installation Services (RIS) are also covered. Learn To: • To identify risks to data and data access on a network. • To identify potential security threats to data on a network. • To  more...

Money 2003 - Manage Your Finances ... options in the Setup Assistant. The course teaches about accounts, categories, transactions, transfers, reports, and the New Paycheck Wizard. Important tasks including reconciling accounts and backing up and restoring files are covered in this course also. Learn To Identify facilities available in Money 2003 Standard. Identify  more...

Quicken 2003 Deluxe - Personal Finance Mgmt ...e. The course guides you through working with categories, accounts, transactions, budgets, and reports. You will also learn about using online banking and using the Internet to work with your finances. Learn To Match features of Quicken Guided Setup with their functions. Identify features of the Quicken 2003 Deluxe interface.  more...

Business Accounting Accounting for Liabilities ...Accounting: Accounting for Liabilities offers the student an overview of the types of liabilities a company may accrue when conducting business activities, how to manage those liabilities, and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements, as well as how to calculate the present  more...

Economics Basic Concepts in Microeconomics ... Consumer Choice (1 - 2 hours) Account for Labor Demand in the Market. Account for Labor Supply in the Market. Explain Utility and the Law of Diminishing Marginal Utility. Show how a change in price affects the household budget line. Show how a change in income affects the  more...

Economics Products and Markets ... Generate short run cost curves. Account for the shape of the short run average variable cost curve. Recognize how firms maximize profits in the short run. Generate a long run cost curve. Account for the shape of the long run cost curve. Recognize how firms maximize profits in  more...

Effective Presentations Essentials of Persuasion ...d Icon's Worldwide Network Solution, and Donna Albert, an Account Executive responsible for international sales. You will assist them with planning a presentation to introduce the IWNS at the International Exhibition. Icon's research shows that the majority of companies attending the International Exhibition are multinational corporations with large operational structures. Unit 3: Organizing  more...

Effective Presentations The Presentation Process ...na Albert and Nathan Iverson, two of Icon International's account executives. The three of you are meeting to discuss upcoming on-location sales presentations about Icon's Worldwide Network Solution. It is your responsibility to answer their questions about delivering presentations to large groups and to help them overcome their nervousness about giving their presentations. Unit 3: Delivering  more...

Implementing Wireless LANs Part 3 Security ...(AP) security settings. Add a user account in the Cisco access point (AP) User Manager. Identify options for enabling access point (AP) console security for administrator access. Identify the reason for disabling Service Set Identifier (SSID) broadcast. Configure access point (AP) Wired Equivalent  more...

Windows Server 2003 Managing Network Infrastructure Part 3 ... To identify options for configuring user account dial-in permissions. To identify features of remote access policies. To identify options for configuring a remote access policy and profile. To identify steps for managing RAS clients. To identify features of logging.  more...

Windows Server 2003 Managing Network Infrastructure Part 3 ... To identify options for configuring user account dial-in permissions. To identify features of remote access policies. To identify options for configuring a remote access policy and profile. To identify steps for managing RAS clients. To identify features of logging.  more...

Women in Leadership Becoming a Leader In Women In Leadership: Becoming A Leader, you will learn how to use the basic leadership skills, such as information management. In addition, you will learn the steps you should follow for persuading others to follow your lead, as well as the process for converting challengers to your leadership to supporters. Learn To Follow the steps for managing incoming  more...

Essentials of Management Succeeding as a New Manager ...e to discuss their progress on each of Icon's major sales accounts. Nathan Iverson, Melissa Brown, and Luis Encinias, all Account Executives, have concerns and productivity issues that need to be resolved. During this simulation, you need to deal with their concerns and respond in an appropriate manner. Additionally, you need to confront a rumor that the Account Executives' sales quotas are  more...

Essentials of Management Creating a Positive Workplace ...In this simulation, you will meet with Charles Bryant, an Account Executive in your department. Six months ago, Charles was the top sales person in the department and a good team player, but he is currently having trouble with his accounts. As his new manager, you need to determine the reason for the decline in his job performance and encourage him to behave positively. Unit 3: Addressing  more...

Change Management Adapting to Change Change Management: Adapting to Change develops participants' ability to effectively handle organizational changes. It familiarizes them with the three phases of the transition process, enabling them to understand their own-and others'-needs and responses at each phase. Learn To Distinguish between change and transition. Understand the  more...

Facilitation The Effective Facilitator ...Iverson, Amanda Douglas, and Mike Becker, three of Icon's Account Executives. Your department's revenues have been declining steadily over the last six months. The four of you are responsible for creating a plan to increase the team's sales volume during the next quarter. Although you are a member of the team, you will facilitate this meeting to encourage new thinking on the problem. Unit 3:  more...

Correcting Performance Problems Identifying Performance Problems ... this simulation, you will meet with David Williamson, an Account Executive. David has been a very good employee, but recently he has had serious attendance problems, missing five days in the last month without giving notice and arriving late repeatedly. In the course of your meeting with David, you need to identify the cause of these problems. You should also identify the type of problem David  more...

Correcting Performance Problems Addressing Performance Problems ...is simulation, you will be meeting with Robin Carlson, an account executive for Icon. After meeting several of Robin's customers at a recent tradeshow, you learned that they were unaware of improvements being made to Icon's Uninterrupted Power Source (UPS) products. Keeping existing and prospective customers informed of new features are part of Robin's responsibilities, so you need to hold a  more...

Correcting Performance Problems Disciplining Employees ...rces Assistant, to discuss the performance of one of your Account Executives, Eric Pullman. Eric has had problems correctly completing the order forms for his sales transactions, which could be deemed as a failure to meet Icon's quality standard. If you determine there is sufficient cause to take action with Eric, you must work with Carla to prepare for the disciplinary interview. A good  more...

Managing Performance Establishing a Peformance Plan ...you will be meeting with Monica Washington, a newly-hired Account Executive in the Sales Department. You will need to discuss with her the various responsibilities of her position as they are outlined in her job description and establish a good foundation on which to base her performance plan. Unit 2: Conducting a Performance Planning Meeting (0.5 - 1.5 hours)  more...

Windows Server 2003 Managing a Server Env Part 1 ... To identify guidelines for creating a user account. To identify options for creating user accounts. To identify guidelines for creating a user account template. To identify reasons for enabling and disabling accounts. To identify reasons why users are locked out of  more...

Business Ethics Ethical Decision Making ...lation, you will meet with Trina Hansen, a recently hired Account Executive. Being new to the company, Trina is unsure of certain procedures at Icon. She believes that several of her co-workers have been taking office supplies and equipment home. She realizes that theft is wrong, but is unsure of her ethical responsibility. She is tempted to report the theft, but doesn't want to overstep her  more...

Business Ethics Managerial Business Ethics ...s, a District Sales Manager, and Maggie Roberts, a Senior Account Executive, to discuss hiring options for an open Senior Account Executive position. One candidate for the position, Jeff Rayburn, is currently employed with Icon's biggest competitor. Jeff has promised to bring a number of key accounts to Icon if he is hired. The second candidate, Douglas Wright, is a hard-working Account  more...

Managing Change Managing Yourself Through Change ...n Overview: You will meet with a District Manager and two Account Executives to discuss the recent merger of two product lines. Your goal during this meeting will be to focus on the effect the merger will have on the sales team. Unit 3: Moving Forward (1 - 1.5 hours) Identify people a a s needs during the new beginnings phase of transition.  more...

Project Management Project Communications Management ...ill learn how to plan project communications, taking into account the various communication flows found in project environments and the influence that personal perceptions have on communication. You will also learn about the importance of distributing information to project stakeholders, as well as how to report project performance by using a variety of tools and techniques. Finally, you will  more...

Team Conflict Working in Diversified Teams ...h Patty Chen, Colleen Ford, and Ronald Spear. You are all Account Executives in Icon's Telecommunications Division, and you have been chosen to work on a team that will develop a proposal for a very large potential client, the Enson Corporation. Enson is looking for a video-conferencing system to install in their multiple branches around the world. The four of you were put on this team because  more...

Team Participation Resolving Conflict in Teams ...ld attend. There has been some conflict about whether the Account Executives should be sent as well. Unit 3: The Process for Resolving Team Conflict (0.5 - 1 hour) Apply the eight steps for resolving team conflict. Apply the principles for handling team conflict. Explain how to resolve conflict between yourself and another  more...

Virtual Team Mgmt Coaching Virtual Team Members ...who offices in the same building with you, and an offsite account manager and sales engineer. In the first part of the simulation, you will lead the start-up meeting and will need to take actions that can prevent conflict on the team. During the second part of the simulation, you will meet with the team several weeks later and will need to follow the six steps for developing and implementing  more...

Brand Management Managing Brand Equity ...ergy drink that has experienced incredible sales numbers. Account Executives report that retailers have received a number of requests for Icon to make extensions of the Carb-X name. Your idea is to create an energy bar, tentatively named Carb-AR, which will include essential nutrients, taste great, and be available at a reasonable price. At prior meetings your team has tentatively approved your  more...

Organizational Learning Deploying a Knowledge Mgmt System ...iveness of a customized knowledge management. Taking into account the possibility that a pilot project could unnecessarily deplete resources, research team determined that $25,000 and a team of twelve members (six from the publishing sector, three from marketing, three from integration) will need three weeks to conduct a pilot project. In this Simulation, you are manager of Human Resources with  more...

SAP R 3 4 6 Curriculum ... Purchaser SAP R/3 4.6 Shipping Employee SAP R/3 4.6 AR Accountant SAP R/3 4.6 AP Accountant SAP R/3 4.6 Financial Accountant SAP R/3 4.6 Cost Centre Accountant SAP R/3 4.6 SD Customer Service Representative Customer Relationship Management SAP R/3 Business Warehouse Configuration Overview Business Information Warehouse Config II SAP Strategic Enterprise Management (SEM) SAP  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 3 ...to a Windows 2000 domain by using ADMT. o Migrate a user account to a Windows 2000 domain by using ADMT. o Migrate a computer account to a Windows 2000 domain by using ADMT. o Identify the tasks to be performed after migrating from Windows NT to Windows 2000. o Configure a DACL for an OU by using the Properties dialog box. o Identify the tasks to test the functionality of a network service  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...roubleshoot problems associated with domain upgrade, user account, and domain access. o Identify and troubleshoot problems associated with network services, applications, and domain migration tool problems. Audience In addition to the principal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...roubleshoot problems associated with domain upgrade, user account, and domain access. o Identify and troubleshoot problems associated with network services, applications, and domain migration tool problems. Audience In addition to the principal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties  more...

CIW Server Administrator Part 2 User Management ...peer settings. • Identify features of the Security Accounts Manager (SAM). • Add a user account. • Modify user rights. • Match files for manually adding Unix users with their purposes. • Identify features of automated account creation. • Add a user by using the linuxconf program. Audience The audience for this course includes LAN/WAN  more...

Achieving Success Without Authority Personal Accountability ...urse a Achieving Success Without Authority: Personal Accountability a you will learn the importance of personal accountability for achieving success. This course teaches you about self-reliance and how you can achieve it through personal accountability. In addition, you will learn how to have effective working relationship, the skills you need for coaching, and the steps to  more...

Achieving Success Without Authority Focusing on Results ...ulation Overview: Cindy Becker, an Account Executive at Icon International, is your co-worker and has come to you for advice. She is finding it difficult to complete her tasks and has a very negative attitude to her work at the moment. Icon has just been restructured and Cindy's job has been re-defined. She was against this change but did not have any choice. She feels  more...

SAP R 3 CO Cost Center Acct Settings for Periodical Processing ...puter Based Training course (CBT) SAP R/3 CO: Cost Center Accounting Settings for Periodical Processing is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting tasks.  more...

SAP R 3 FI General Ledger Organization G L Account ...I General Ledger you will learn to create and post to G/L accounts, post incoming and outgoing payments, display and modify account balances and line items and, finally, perform month-end closing. Learn To: o Organization. o FI as a Module within R/3. o Company Structure and System Settings. o G/L Accounts. o Creating G/L Accounts. o Displaying and Changing G/L Accounts. o  more...

Commerce Server 2000 Design Impl Part 5 Infra Sec Admin ...ode for authentication. o Create a new SQL Server login account. o Create a new SQL Server data source to store user profile information. o Identify guidelines for monitoring performance. o Identify functions of SQL Profiler. o Start the Predictor resource by using Commerce Server Manager. Audience The intended audience for this course includes Professional Web Developers. These  more...

Dir Database Integration Using DirXML Part 1 DirXML Deploy ...l DirXML by using install.exe. o Create an administrator account in eDirectory by using ConsoleOne. o Create a driver set object by using ConsoleOne. o Import a DirXML driver by using ConsoleOne. o Start the DSTrace tool by using Control Panel. o Set the driver trace level by using ConsoleOne. o Start a DirXML driver by using ConsoleOne. o Migrate users to eDirectory by using ConsoleOne.  more...

CCNT Voice Over IP Essentials v6 0 ...om Sales Engineers, IP/Data Product Managers, and Telecom Account Managers. It will also be of interest to professionals with general interest in Internet technology and/or those with a particular interest in VoIP technology. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours Objectives: Unit 1: VoIP Technical Overview (3 - 4  more...

Telephone Skills Professionalism Through Basic Skills ...t Icon's customer service center. You are a new telephone account executive, and you're in your first week of orientation training. In this training session, you are going to put basic telephone skills into practice by taking your first live call. First, you and Kim will go over a few points about greeting callers, then you will take your first call. Unit 2: Beneficial Skills and Technology  more...

Telephone Skills Handling Difficult Calls This course stresses the importance of politeness and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and  more...

Motivation Fostering Employee Motivation ... Follow guidelines for encouraging employee accountability. Identify steps to change a de-motivating culture into a motivating one. Avoid common de-motivators. Identify how to encourage employees to use goals as motivators. Audience Managers, supervisors, and team leaders who have the authority  more...

Quicken 2005 Deluxe Managing Your Personal Finances ...up, the course moves you through working with categories, accounts, transactions, budgets, reports, and more. You also learn about the benefits of using online banking and the Internet to work with your finances. Learn To: Learn about Quicken Guided Setup. Learn about Quicken interface elements. Learn about the three types of accounts in Quicken. Learn about adding a category to  more...

QuickBooks Pro 2005 Setting Up ...business or home office computer and how to perform basic accounting functions using QuickBooks. It describes the QuickBooks interface elements, covers the procedure to set up a new company, and details the tasks that you need to perform when working with the Chart of Accounts. Learn To: Learn about features of QuickBooks 2005. Learn about components of the QuickBooks interface.  more...

QuickBooks Pro 2005 Basic Accounting ...accounting features of QuickBooks Pro 2005. It equips the learner to use QuickBooks for working with forms such as invoices, credit memos, sales receipts, checks, purchase orders, inventory, and bills. Further, the learner is taught to create budgets and generate reports. The course also deals with the procedure for protecting, sharing, and backing up data. Learn To: Learn about  more...

Web Site Security Internet Intranet Management Policies ...nction. Identify the safeguards that establish employee accountability for physical access to a LAN. Match the tactic that prevents an electronic threat to a network with its security function. Select the tactics for detecting electronic threats to an electronic network. Identify the attributes of a network recovery plan. Unit 2: External Security Strategies and Tactics  more...

MS Project Server 2003 Introduction Part 1 ...-tier options in an EPM Solution. Create a Windows user account. Create a SQL Server 2000 account. Identify the steps to create a SQL Server 2000 login using Enterprise Manager. Audience: This course is intended for IT professionals and network administrators who are responsible for configuring and managing an organization's enterprise project management solution. They have one to  more...

Windows Server 2003 Managing a Server Env Part 1 ... To identify guidelines for creating a user account. To identify options for creating user accounts. To identify guidelines for creating a user account template. To identify reasons for enabling and disabling accounts. To identify reasons why users are locked out of  more...

Windows Server 2003 Planning Network Infrastructure Part 3 ... To identify dial-in properties of a user account. To match dial-in profile options with their functions. To match network access logs with their features. To match network access tools with their functions. To sequence the steps in the process for troubleshooting  more...

Windows Server 2003 Planning Network Infrastructure Part 3 ... To identify dial-in properties of a user account. To match dial-in profile options with their functions. To match network access logs with their features. To match network access tools with their functions. To sequence the steps in the process for troubleshooting  more...

Windows Server 2003 Skills Update for MCSAs Part 1 ... To identify guidelines for creating a user account. To identify options for creating user accounts. To identify guidelines for creating a user account template. To match group membership types with their tasks. To identify features and functions of the Run as command.  more...

Windows Server 2003 Skills Update for MCSAs Part 1 ... To identify guidelines for creating a user account. To identify options for creating user accounts. To identify guidelines for creating a user account template. To match group membership types with their tasks. To identify features and functions of the Run as command.  more...