Instructor Led Account Management Training - Training Resources

G K Lim's Customer Service Excellence Training (inhouse program) Let's face it: one slight mistake in serving one customer in today's extremely competitive business environment means millions of dollars down the drain. Your company's customers don't deal with just your company alone; they have hundreds of other suppliers. Whatever excellent service they receive from one becomes a yardstick for their dealing with others, even from totally different  more...

Collaboration Skills For Human Resource Professionals An interactive case based workshop on collaborative negotiation, influencing and persuasion strategies for HR professionals, specially created by PON @ Harvard Law School, facilitated by G K Lim, FInstSMM, CMS, CEI Why this program is special 1. Each module is based on a case study or role play developed by Program on Negotiation (PON) at Harvard Law School 2. Curriculum developed  more...

G K Lim's Key Account Management Program (an inhouse offering) .... K. Lim, ISO CMS, FInstSMM, CEI Although this Key Account Management Program is designed for salespeople who have the responsibility for one or more major accounts, it can be helpful to any salesperson who wishes to become more professional. It's another step up for individuals who feel they are already proficient in sales.  more...

G K Lim's Key Account Management ...ACCOUNT MANAGEMENT a 2 + 1 days workshop for sales professionals on key account management and how to sell by solving customers problems thru consultative & solution selling approached facilitated by G. K. Lim, FInstSMM, CMS, CEI, assisted by Danniel Lim INTRODUCTION "We want every single dollar of the client's budget," that's the CEO's battle-cry. To achieve that objective,  more...

G K Lim's How To Sell Successfully To Corporate Customers Selling needn't be a series of lucky coincidences -- it can be an exact science. Thanks to up-to-date, tested, refined, evaluated, proven, validated, highly-praised and widely-taught American sales technologies, any sales person can consistently bring in repeat sales from the same customer. This program presents the best of both worlds -- aggressive, results-oriented, free-wheeling American  more...

G K Lim's How To Lead Your Subordinates To Higher Productivity Managers talk about higher productivity. Those are end results, the reason for their being managers. However, end results don t happen when the means to these end results, the journey towards these end results, are not there. To achieve higher productivity, managers need to know how to effectively manage their departments. Effective management is the key. Management is leadership in action.  more...

G K Lim's Stress Management Program a two-day executive stress management process implementation workshop facilitated by G. K. Lim, ISO CMS, FInstSMM A machine that is jammed or clogged up with debris, dust, foreign matter, or with its own waste matter, cannot produce quality products or results. It s the same with the human body. Stress jams and clogs up the human system. Uncertain business conditions in Asia have  more...

G K Lim's "It's A Deal -- Effective Business Negotiation Skills" Negotiating effectively is a subtle, unobtrusive professional skill; it doesn't come with the territory or the designation; it has to be learnt just like any other skills. It directly influences corporate profitability. All company staff members SHOULD know how to negotiate. If you don't know the principles, you are costing your company millions of dollars in lost opportunities. Most  more...

G K Lim's "Enhancing the leadership qualities of the sales manager" duration: two days conducted by G. K. Lim, ISO CMS, FInstSMM ------------------------------------------------------------------------------ INTRODUCTION ------------------------------------------------------------------------------ Sales managers talk about productivity and reaching sales quotas. Those are end results, the reason for their being sales managers. However, end  more...

G K Lim's "How To Earn Other People s S.T.A.R. (Support, Trust, Admiration & Respect)" (in Kuala Lumpur -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Putting Emotional Intelligence into action -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- COMMUNICATING FROM THE HEART UTILIZING EMOTIONAL INTELLIGENCE TO ENHANCE BUSINESS, CORPORATE, AND PERSONAL PRODUCTIVITY AND PROFITABILITY a highly interactive two-day program conducted by G. K. Lim, ISO CMS,  more...

Account Management for Support The Support Account Management workshop is designed for experienced support professionals responsible for managing and growing key accounts. The program teaches the critical relationship skills and account management strategies required to create customer value, improve client loyalty, and generate new, profitable revenue.  more...

Key account management This program enables participants to develop their customer planning, approach and behavior through our unique business planning& trackoing tool. Upon completion, participants will develop their own real life KA plan. Program contents: *Key account selection: the 2 ,dimensional approach *Key account profiling: Analysis of commercial & relationship positsion of the key account. *Strategy and  more...

Communication Influencing Skills This program focuses on developing the skills needed to positively influence customera s decisions. They will also be taught and practice a powerful technique to motivate and influence their prospective clients to answer questions in order to identify their needs. This is achieved through a series of well-structured role plays which allow people to answer, knowing that it is advantageous for  more...

Lean Office ...ining course is designed for personnel in sales, finance, account management, purchasing, service and other admin functions. The course is packed full of practical examples of how to apply lean tools such as 5S, 8 Wastes and Value Stream Mapping to an office environment. We teach you 'how to see' waste, package office tasks into units of work and calculate your customers' real requirements.  more...

Sales Excellence with Knowdoubtknowfear Once someone knows how to sell, the ONLY thing that stops them is their own level of 'DOUBTS & FEARS'. The true test of success, isn't not having 'Doubts & Fears' but the ability to Recognise, Re-organise, Remove them and then get the business'  more...

Prospecting: Love It or Hate It, Gotta Do It The selling world has gotten harder and harder. Winning sales is more important than ever before. Good, strong selling does not happen by luck-but by design. People are not born salespeople , but rather learn and master a variety of skills to lead a prospect from no to yes . It is essential in today s business world to fully understand the selling process, selling tools to use, when to use  more...

Questioning: The Key to Winning Sales . It is essential in today s business world to fully understand the selling process, selling tools to use, when to use them, and to do what the competition isn t. It will increase skills, confidence in meeting resistance, and increase closing ratios/profit margins. Sales professionals must add value to prospects and be seen as a consultant who can help improve their business s bottom line and  more...

Closing & Objections: Win the Sale The selling world has gotten harder and harder. Winning sales is more important than ever before. Good, strong selling does not happen by luck-but by design. People are not born salespeople , but rather learn and master a variety of skills to lead a prospect from no to yes . It is essential in today s business world to fully understand the selling process, selling tools to use, when to use  more...

Know Your Buying Team Members & Their Hot Buttons Outsell Your Competition,Part 2, covers all aspects of selling large accounts, with high dollar sales, with a sales executive as the account manager driving the selling efforts of your own company s team as well as selling to a buying team. This program has sales professionals roll up their shirt sleeves , to design and implement a proactive planning and implementation selling process to win the  more...

Four Selling Strategies to Match Your Buyer s Mind Set Part 2 in our series covers all aspects of selling large accounts, with high dollar sales, with a sales executive as the account manager driving the selling efforts of your own company s team as well as selling to a buying team. This program has sales professionals roll up their shirt sleeves , to design and implement a proactive planning and implementation selling process to win the  more...

Uncover Buying Team Members Expectations Better Than Your Competition This program will help you uncover the specific expectations that each person on the buying team has regarding technical expectations, business expectations, operationally, vendor expectations. It also covers how to tailor and customize your sales presentations & demo's to make sure that you are addressing each buyer's specific agenda.  more...

Selling is War: Learn Who the Buying Team Members Prefer & Conquer the Competition Identify competitive obstacles to your winning the sale Develop trust, strengthen relationships over the competition Learn what to ask from each buyer to win the sale Use strategies and techniques to block the competition Ask targeted questions to learn what each buyer thinks of the competitions proposals Raise the level and quality of your own selling abilities and style Increase your  more...

Core Consulting Skills A three-day program that follows a consulting project from selling to delivery of the first report. Each of the project stages will be covered using the sequence: Introduction of a conceptual framework Role play and/or practical exercises in small groups Debate and formulation of learning points for practical use.  more...

Core Consulting Skills A three-day program that follows a consulting project from selling it to delivery of the first report. Each of the project stages will be covered using the sequence: Introduction of a conceptual framework Role play and/or practical exercises in small groups Debate and formulation of learning points for practical use..  more...

Implementation of Change The highest ambition a consultant can have is to "make something happen" in the client environment. Implementation of change is therefore what distinguishes the men from the boys in consulting. So, while this workshop covers the latest concepts and thinking in the area of change management, it focuses on the factors that make the difference between having a good idea and making it happen. It will  more...

Introduction to Consulting Management A one-day workshop that deals with all aspects of setting up, managing and developing a successful consulting practice.  more...

Leading Consulting Projects The course will develop participants' skills in leading, managing and sustaining the performance of their project teams. It will also enable participants to manage consulting projects in the most effective and professional manner, using the best standards and practice internationally available. What will you achieve?  more...

Managing a consulting Business This course is targeted at managers with P&L responsibilities for consulting units. It is focused both on the top line and the bottom line, and discusses best business practices in a highly pragmatic manner.  more...

Consultative Selling This course introduces the consulting sales process, and the tips, techniques and strategies that enable you to conduct it effectively. It combines theory with skills practice so that it can be applied immediately participants return to work.  more...

Master Class in Account Management This is a highly pragmatic and interactive workshop designed for experienced consultants, managers and partners, who are in charge of developing major accounts. The workshop focuses on the mechanisms of increasing value to key accounts.  more...

Solving Complex Problems A two-day program with a focus on participants' capability to deal with complex problems - problems that are ill-defined and for which there may be a large amount of potential solutions. Solving these problems requires teamwork rather than individual knowledge, and approaches that are intuitive as well as rationally sound.  more...

Advanced Analytical Tools and Techniques A course that critically examines the contribution of a wide range of management analytical tools and techniques to the continuous improvement sought by organizations. It provides a coherent framework within which to consider tools in general; offers participants the opportunity to evaluate the pros and cons of a range of tools; and it considers just when to use the tools.  more...

Coaching and Mentoring Highly tailored course designed to increase an individual or team's consulting power  more...

Consulting Product Development This is a highly interactive workshop which deals with portfolio management in professional services companies. These companies face a double challenge: Which interventions can be standardized, so they can be profitably marketed to a wider range of clients. What type of new intellectual property should be developed to sustain growth. The target audience for this workshop consists of  more...

Client Engagement Skills A two-day workshop that deals with all issues of client engagements. Technology-driven organizations that wish to increase the capability of their people to offer knowledge-based solutions to their clients will find this workshop right on target.  more...