Instructor Led Account Management Training in Australia

Communication Influencing Skills This program focuses on developing the skills needed to positively influence customera ™s decisions. They will also be taught and practice a powerful technique to motivate and influence their prospective clients to answer questions in order to identify their needs. This is achieved through a series of well-structured role plays which allow people to answer, knowing that it is advantageous  more...

Account Management Satisfied customers can lead to increased profits, yet creating satisfied customers is not as simple as lowering prices and offering incentives. Organisations must build relationships with their customers, understand their changing needs, increase their loyalty and anticipate the expectations of prospective customers. This program is designed to help participants develop the knowledge and the  more...