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Online Acd eLearning

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on-line e-learning cbt (computer based)
online course
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 study at home
learn at home
 group study and discussion
group study
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self-directed study
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workshop seminar
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computer-based learning
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 on-line tutorial)
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Acd Training Seminars and Classes
From Serebra Learning Corporation
Call Center Components on-line e-learning cbt (computer based) This WestNet e-Learning module discusses the features, benefits, and integration issues of each one of a call center's basic tools.  more...
PBX and ACD Systems on-line e-learning cbt (computer based) This WestNet e-Learning module focuses on the private branch exchange (PBX) telephone switching system. We will see how a combination of telephone switching and dedicated lines can create a wide area voice and data network that can treat most intraoffice calls as "local."  more...
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