Online Acquire eLearning

NET Tuning, Debugging, and Optimization Microsoft .NET applications must be thoroughly tested, debugged, and optimized before deployment, to ensure high performance and robust solutions. This course is designed for intermediate programmers to quickly come up to speed on techniques for debugging and optimizing .NET programs. It also covers tuning applications after they have been deployed. This course is designed for using the C#  more...

Overview of J2EE Development ...ologies play in a multi-tier, enterprise application, and acquire the terminology and basic workings of each. Although the course treats J2EE at a high level, the instructor-operated demonstrations are fully-functioning Web applications, EJB applications, Web services, and so on. It is important that the presenter be well versed in J2EE implementation; that is, instructors for this course  more...

Introduction to Java Programming Rev 6 0 Java is a popular and powerful language. Although comparatively simple in its language structure, there are a number of subtleties that can trip up less experienced programmers. It is based on C, and the terse nature of C may be unfamiliar to students with some previous experience programming in languages such as COBOL or Visual Basic who do not have experience with C or C . And, of course, Java  more...

Introduction to Java Programming Rev 6 0 Java is a popular and powerful language. Although comparatively simple in its language structure, there are a number of subtleties that can trip up less experienced programmers. It is based on C, and the terse nature of C may be unfamiliar to students with some previous experience programming in languages such as COBOL or Visual Basic who do not have experience with C or C . And, of course, Java  more...

Developing Java Web Services ...s learn the Simple Object Access Protocol (SOAP) 1.1, and acquire skills in using the SOAP with Attachments API for Java (SAAJ) and the Java API for XML Messaging (JAXM) to build low-level SOAP-based Web services and clients, in which the programmer is responsible for element-by-element content of the SOAP message. Students will learn to read SOAP and to write it by hand, and then will proceed  more...

Introduction to Visual Basic ...d all the programming examples. LEARNING OBJECTIVES Acquire a working knowledge of Visual Basic programming Learn about important interactions between Visual Basic and the .NET Framework Learn how to implement simple GUI programs using Windows Forms Gain a working knowledge of generic types, partial classes, and other new features in Visual Basic 2005. Duration: 2 days  more...

ADO NET Using C ...cted DataSets for building highly scalable applications Acquire a working knowledge of the tight coupling of XML with ADO.NET Learn how to use new features in ADO.NET 2.0 with Visual Studio 2005 and SQL Server 2005 Implement a realistic case study that ties together all the concepts of ADO.NET in a practical demonstration Course Duration: 3 days Prerequisites: A basic knowledge of  more...

ADO NET Using VB NET ...cted DataSets for building highly scalable applications Acquire a working knowledge of the tight coupling of XML with ADO.NET Learn how to use new features in ADO.NET 2.0 with Visual Studio 2005 and SQL Server 2005 Implement a realistic case study that ties together all the concepts of ADO.NET in a practical demonstration Course Duration: 3 days Prerequisites: A basic knowledge of  more...

NET Framework Essentials Using C Microsoft .NET is an advance in programming technology that greatly simplifies application development, both for traditional, proprietary applications and for the emerging paradigm of Web-based services. .NET is a complete restructuring of Microsoft? s whole system infrastructure and represents a major learning challenge for programmers developing applications on Microsoft platforms. Part of .NET  more...

ASP NET Using Visual Basic ...ophy and architecture of Web applications using ASP.NET Acquire a working knowledge of Web application development using Web Forms and Visual Studio 2005 Optimize an ASP.NET Web application using configuration, security, and caching Access databases using ASP.NET and ADO.NET Use new features in ASP.NET 2.0 Implement and consume Web services using ASP.NET Audience: This course is  more...

ASP NET Using C ...ophy and architecture of Web applications using ASP.NET Acquire a working knowledge of Web application development using Web Forms and Visual Studio 2005 Optimize an ASP.NET Web application using configuration, security, and caching Access databases using ASP.NET and ADO.NET Use new features in ASP.NET 2.0 Implement and consume Web services using ASP.NET Audience: This course is  more...

Project Management Team Leadership ...e skills all project management team leaders must quickly acquire. In order for the project to succeed everyone must work together and understand their role in the project. To do this, the team leader must have a great understanding of the team dynamic for decision-making and must be able to manage conflict among personality differences and barriers. Note: Receive 18 PDUs/ contact hours  more...

The Contact Center and Technical Support Agent In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as  more...

Technical Support Essentials These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to  more...

Assessing Customer Behavior In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...

Technical Support Agent Survival Skills Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the  more...

Technical Support Agent Skills Simulation Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson  more...

The Customer Service Agent in Action There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the  more...

Professional Skills for Customer Service Agents As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering  more...

Managing Challenges in Customer Service During an average working day in a call center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all  more...

Cross-selling in a Customer Service Call If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers. As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing  more...

Customer Service Agent Skills Simulation Kenworth Domestic Appliances (KDA) is a national manufacturer and direct seller of household devices, offering a line of products that ranges from toasters to central-air conditioning units. Post-sales support is critical to their operation, and KDA prides itself on superior customer service. For the duration of this simulation, the learner will assume the role of customer service agent generalist  more...

Interacting with the Customer Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome  more...

Effective Communication Skills Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt  more...

Managing Conflict Stress and Time Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage  more...

Customer Support Specialist Simulation You are a call center representative for BroadBandCast Inc., one of the world's leading communication companies. Digital cable TV, high-speed Internet, and phone service are among the company's products. You are a recent hire. An added challenge to your new position is that you have been assigned to work the graveyard shift. Your challenge is to figure out how to handle dealing with angry,  more...

The Customer Support Specialist CSS ...acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers' needs are addressed in an  more...

Implementing Project Human Resource Management Most project managers have experienced the synergy of a well-functioning project team. When such a team exists, a project seems to run itself. A few of the secrets to a project's success include building a project team through obtaining the necessary human resources, developing team competencies, and monitoring performance to boost project performance. Project Human Resource Management is  more...

Introduction to IT Project Management ...th a special focus on managing IT projects. You will also acquire an understanding of how creating strategies and designing plans to deliver projects can provide consistent value and increased profits. This course is specifically targeted at IT project managers, and IT professionals preparing to take on IT project management responsibilities. Managers who support IT project managers, top  more...

Functions of IT Project Management William Shakespeare wrote, "Be not afraid of greatness; some are born great; some achieve greatness, others have greatness thrust upon them." Good information technology (IT) project managers are trained, not born. As an IT project manager, you can achieve greatness by improving and developing your own skills through continued education and experience. Your management skills will become better  more...

Project Management Fundamentals The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a  more...

Transitioning into a Project Management Role Many people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine  more...

Initiating and Planning a Project Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from  more...

Managing a Project The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product. This course is targeted toward a diverse range of managers and staff members who wish to acquire the  more...

Troubleshooting and Closing the Project The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the  more...

Project Management for Non-Project Managers Simulation The likelihood an employee will be elevated to a position of authority within a project team increases as the employee gains experience and tenure. Yet experience alone is seldom sufficient to guarantee a smooth transition. Success is dependent upon a number of management and leadership skills that potential project managers must quickly come to master if they hope to fulfill upper management's  more...

The Execution Process Group Once you have completed initiating and planning for your program, it is time to take the steps necessary to execute the program. The Executing process group is concerned with following established policies and plans to ensure effective benefits and stakeholder management, as well as program governance. Management of this process is complex involving costing, quality assurance, and scheduling,  more...

Advanced Project Leadership Organization Strategy and Business Needs ...ement plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that knowledge to determine whether or not the project supports company strategy. Lastly, you will learn what questions to use when preparing a Project Charter that is consistent with company strategy. Project managers who are responsible for managing all  more...

The Mentoring Manager Looking for ways to enhance your managing skills? In this course, you'll acquire expertise as a mentor that will benefit your employees, your organization, and your own career. You'll examine how mentoring differs from managing, and you'll brush up on essential communication skills. Finally, you'll learn to use mentoring to improve on team organization, dynamics, and performance. Managers,  more...

Managing the Delegated Environment Do you want to increase your effectiveness as a delegator? Are you unsure of how much control and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing the Delegated Environment" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management,  more...

Managing and Rewarding Top Performers Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a  more...

Measurement Assessment and Metrics Were you ever in a situation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is continuously gathering, monitoring, and analyzing information as it relates to organizational performance.This course explores data analysis techniques  more...

Linux and CLI To understand OS terminology and be able to interact with the shell and commands via the command line interface Students wishing to acquire the basic skills required as a Linux system administrator.  more...

Streams Pipes Redirects and Processes To introduce applying filters to text streams and redirecting, piping to the input/output commands, and Linux processes Students wishing to acquire the basic skills required as a Linux system administrator.  more...

Regular Expressions and Text Processing To search text files using regular expressions and make simple changes Students wishing to acquire the basic skills required as a Linux system administrator.  more...

File Handling in Linux To understand the Linux file system and to manage file ownership and permissions Students wishing to acquire the basic skills required as a Linux system administrator.  more...

Filesystem Mounting and Management To configure Linux file systems for mounting and unmounting Students wishing to acquire the basic skills required as a Linux system administrator.  more...

Partitions filesystems and disk quotas in Linux To configure file system mounting, mount and unmount file systems, and manage disk quotas for users Students wishing to acquire the basic skills required as a Linux system administrator.  more...

Hardware Issues for Linux To identify the hardware requirements for different Linux installations Students wishing to acquire the basic skills required as a Linux system administrator  more...

Hardware Configurations for Linux To appreciate the hardware issues surounding a Linux installation Students wishing to acquire the basic skills required as a Linux system administrator  more...

Linux Installation Techniques To show the techniques used for installing Linux and associated software Students wishing to acquire the basic skills required as a Linux system administrator  more...

Debian and Redhat Package Management To show how to use the tools associated with Debian and Red Hat package management Students wishing to acquire the basic skills required as a Linux system administrator  more...

The X Window System To show the techniques for installing and configuring the X Window System Students wishing to acquire the basic skills required as a Linux system administrator  more...

Updating the Linux Kernel To identify the main factors involved in installing, configuring, and managing the Linux kernel Students wishing to acquire the basic skills required as a Linux system administrator  more...

Printing and Documentation in Linux To identify how to install printers and print filters in Linux and administer printing and Linux documentation Students wishing to acquire the basic skills required as a Linux system administrator  more...

Shell Scripting in Linux To outline how to write the main components of shell scripts in Linux Students wishing to acquire the basic skills required as a Linux system administrator  more...

Administrative Tasks in Linux To understand the main tasks involved in the Linux boot and shutdown process Students wishing to acquire the basic skills required as a Linux system administrator  more...

Managing Linux group and user accounts To identify the main issues involved in creating and managing Linux user and group accounts Students wishing to acquire the basic skills required as a Linux system administrator  more...

Automating System Tasks and Backup Strategies To administer Linux system tasks and implement suitable backup strategies and schedules Students wishing to acquire the basic skills required as a Linux system administrator  more...

Networking Services in a Linux Environment To identify the neworking services available in a Linux environment Students wishing to acquire the basic skills required as a Linux system administrator  more...

Working with Sendmail and Apache To use sendmail and manage servers with Apache in Linux Students wishing to acquire the basic skills required as a Linux system administrator  more...

Security within a Linux Environment To identify the security options available within a Linux environment Students wishing to acquire the basic skills required as a Linux system administrator  more...

Networking Fundamentals for Linux Administrators To identify networking fundamentals in Linux Students wishing to acquire the basic skills required as a Linux system administrator  more...

Linux Kernel Compilation and System Startup To describe how to compile the Linux kernel and configure system startup files Students wishing to acquire the intermediate skills required as a Linux system administrator  more...

Linux Filesystem Management and File Sharing To describe techniques for managing the Linux filesystem and configuring file and service sharing Students wishing to acquire the intermediate skills required as a Linux system administrator  more...

Linux Networking Configuration To describe techniques for configuring network clients and DNS services Students wishing to acquire the intermediate skills required as a Linux system administrator  more...

Linux Networking Services To describe how to configure mail and news services and install web servers Students wishing to acquire the intermediate skills required as a Linux system administrator  more...

Linux Hardware Configuration and System Maintenance To outline methods for configuring hardware devices and to describe common system maintenance tasks Students wishing to acquire the intermediate skills required as a Linux system administrator  more...

Security in the Linux Environment To describe methods for securing Linux system resources Students wishing to acquire the intermediate skills required as a Linux system administrator  more...

Linux System Customization and Automation To discuss common scripting languages and to describe methods for automating Linux system tasks Students wishing to acquire the intermediate skills required as a Linux system administrator  more...

Linux Troubleshooting To describe how to troubleshoot local system and networking issues in Linux Students wishing to acquire the intermediate skills required as a Linux system administrator  more...

Creating a Migration Plan in Windows NET Server To discuss how to create a migration plan in Windows .NET Server Support professionals working with Windows NT Server 4.0 who are responsible for developing, designing, and deploying a directory services migration; those who are on the Microsoft Certified Systems Engineer (MCSE) track who want to acquire the skills necessary to select, develop, and deploy a directory services migration  more...

Preparing and Deploying a Domain Upgrade in Windows NET To discuss how to prepare and deploy a domain for an upgrade in Windows .NET Support professionals working with Windows NT Server 4.0 who are responsible for developing, designing, and deploying a directory services migration; those who are on the Microsoft Certified Systems Engineer (MCSE) track who want to acquire the skills necessary to select, develop, and deploy a directory services migration  more...

Preparing and Deploying a Domain Restructure in Windows NET To discuss how to restructure account and resource domains in a Windows .NET environment Support professionals working with Windows NT Server 4.0 who are responsible for developing, designing, and deploying a directory services migration; those who are on the Microsoft Certified Systems Engineer (MCSE) track who want to acquire the skills necessary to select, develop, and deploy a directory  more...

Networking Fundamentals To introduce the main components and principles of networking Students wishing to acquire the fundamental skills required to embark on careers as e-Business IT professionals; students preparing for the CompTIA certification exam IK0-002: i-Net  more...

Internet Fundamentals To introduce the Internet, basic Internet technologies including connection, browser search, and cache technologies Students wishing to acquire the fundamental skills required to embark on careers as e-Business IT professionals; students preparing for the CompTIA certification exam IK0-002: i-Net  more...

Internet Client Infrastructure and Applications To identify the client components required to connect to an Internet or intranet Students wishing to acquire the fundamental skills required to embark on careers as e-Business IT professionals; students preparing for the CompTIA certification exam IK0-002: i-Net  more...

Internet Servers and Services To identify the services and protocols that are used to create, administer, and manage the Internet Students wishing to acquire the fundamental skills required to embark on careers as e-Business IT professionals; students preparing for the CompTIA certification exam IK0-002: i-Net  more...

Web Development Fundamentals To outline web-page develpment using HTML and to introduce scripting and database management and connection techniques Students wishing to acquire the fundamental skills required to embark on careers as e-Business IT professionals; students preparing for the CompTIA certification exam IK0-002: i-Net  more...

Internet Site Development To identify the principles of web-site design and the elements used to create a web site Students wishing to acquire the fundamental skills required to embark on careers as e-Business IT professionals; students preparing for the CompTIA certification exam IK0-002: i-Net  more...

mySAP EBP 3 0 Overview The course mySAP EBP 3.0 Overview and Desktop Buying will introduce the trainee to Supplier Relationship Management, and introduce him to the most important features of mySAP EBP 3.0, Enterprise Buyer Professional to purchase goods and services directly from his desk. The course will commence by providing an overview of the possible procurement structure of a company, continuing right through the  more...

Microsoft Picture It Photo Premium 9 0 This course will introduce the Microsoft Picture It software, and its features and benefits. The course will cover capturing images from digital cameras, scanners and CDs. It will also cover basic editing skills, and how to acquire, save, and print pictures. A computer user who has some computer experience, but has never used any photo-editing software.  more...

Recruitment & Selection Series: Interview Practice If you are judged on the success of your team, it's in your interest to hire the best people for the job. But when you're interviewing eager candidates, how do you know if the person who seems so ideal will actually deliver? Structuring interview questions effectively is a valuable skill to acquire, if you want to gain the most out of an interview. One method of doing this is with the "Question  more...

Project Management: Communications In this program, participants develop the skills they need to create or open communication channels and disseminate project information in an effective and timely manner. They learn how to develop a communication management plan and acquire techniques for improving the communication of information.  more...

Project Management: Contracts and Procurement In this program, project managers learn how to determine their procurement needs and prepare procurement documents when soliciting suppliers' proposals. They also acquire techniques for completing source selection and administering contracts effectively.  more...

Grammar Skills: Writing Effective Sentences In Grammar Skills: Writing Effective Sentences, participants acquire best practices for writing effective sentences. They learn to apply critical rules of agreement and optimize sentence structure. They learn to classify sentences according to their complexity, create parallel constructions, use the active voice, and avoid common writing pitfalls.  more...

Diversity: What Managers Should Know In Diversity: What Managers Should Know, participants acquire the knowledge and skills to welcome and manage a diverse workforce. Participants review what diversity is and how it influences relationships between co-workers. They learn to differentiate between-and overcome-stereotyping, prejudice, and discrimination. They acquire the communication skills they need to maximize the advantages of  more...

Diversity: What Employees Should Know In Diversity: What Employees Should Know, participants learn what diversity is and how it influences their relationships with others. They learn to differentiate between-and overcome-stereotyping, prejudice, and discrimination. They acquire the communication skills they need to build on the advantages that a diverse workplace offers.  more...

GUI Programming with Swing ...nterfaces using Swing. The course will enable students to acquire an understanding of the Swing container, action, and event classes. The course also describes basic Swing concepts and features in addition to its packages and class hierarchy. It provides sample programs and code snippets to enable better understanding of the concepts taught. The students will also get an overview of the  more...

RDBMS Concepts ...acquire timely and accurate data about its operations, to manage this data effectively, and to use this data for analyzing its requirements and controlling its activities. Since the volume of data available to an organization might be vast, it is important to process this data to derive relevant information quickly. The data can be managed effectively using database management systems. Database  more...

mySAP CRM 3 0 Overview The course mySAP CRM 3.0 Overview will introduce the trainee to Customer Relationship Management, and introduce him to the most important features of mySAP CRM 3.0. The trainee will be introduced to the procedure for creating a follow-up activity to an activity in the Customer Interaction Centre. The course is intended for those who need to acquire knowledge about Customer Relationship Management,  more...

SAP R 3 FI AR AP Organization Master Records and Posting SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures  more...

SAP R 3 4 6 FI AR AP Account Document Posting and Periodic Processing ...s. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards, and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following  more...

SAP R 3 4 6 FI Payments Payment Processing is a component of SAP's R/3 Financial Accounting module (FI). FI is a powerful module integrating many activities, including General Ledger, accounts payable, accounts receivable and assets accounting. You will learn to process simple and complex payment transactions. In addition, you will maintain data and systems settings for accurate and effective payment processing in  more...

SAP R 3 4 6 FI General Ledger Organization and G L Account Within the Computer Based Training course (CBT) SAP R/3 FI General Ledger you will learn to create and post to G/L accounts, post incoming and outgoing payments, display and modify account balances and line items and, finally, perform month-end closing. The following audiences are targeted: All those involved in the use of R/3 for Financial Accounting tasks such as General Ledger management and  more...

SAP R 3 4 6 FI General Ledger Posting and Periodical Processing Within the Computer Based Training course (CBT) SAP R/3 4.6 FI: General Ledger Posting and Periodical Processing you will learn to post an invoice to G/L accounts, to change and reverse a posting, to post an incoming and outgoing payment and how to select and assign open items. Furthermore, you will learn to display and change balances and items, select line items and to carry out tasks that occur  more...

Diversity - Managing Diversity in the Workplace Employees will learn what diversity is and how it influences their relationships with others. They learn to differentiate between-and overcome-stereotyping prejudice and discrimination. They acquire the communication skills they need to build on the advantages that a diverse workplace offers.  more...

CompTIA Security+ Part 4: Cryptography and Operational Security This course covers cryptography and operational security. The course begins with an introduction to algorithms and hashing. Then participants are introduced to PKI certificates standards and key management. Participants will also learn about physical security considerations and how to deal with disaster recovery and business continuity. Guidelines for establishing security HR and incident  more...

DTD's for XML DTD's for XML is an in-depth look into the heart of XML document validation. As students progress through the 6 lessons they will acquire the knowledge necessary to validate XML documents. Students will also understand elements and content models. This course also defines attributes and entities and how to properly make use of them to their fullest extent. DTD's for XML will also examine how DTD's  more...

C++ Programming - Part 4 This is the last course in a four-part series on C++ Programming, which is based on ANSI C++. This course is designed to give learners some of the practical skills needed to be able to write and compile user-ready C++ applications. Learners will acquire skills needed to perform runtime exception handling, incorporate standard libraries, and create well-designed class hierarchies.  more...

CompTIA Security+ Part 4: Cryptography and Operational Security This course covers cryptography and operational security. The course begins with an introduction to algorithms, and hashing. Then, participants are introduced to PKI, certificates, standards, and key management. Participants will also learn about physical security considerations, and how to deal with disaster recovery and business continuity. Guidelines for establishing security, HR, and incident  more...

Oracle PL/SQL: Basics This course introduces the learner to the basics of PL/SQL. The course builds the necessary skills for using Oracle PL/SQL. It will help the learner acquire the expertise to design develop and implement Oracle Server applications by using Oracle Structured Query Language (SQL) and PL/SQL. The learner is guided step-by-step through the various aspects of PL/SQL programming. Numerous  more...

Oracle9i PL/SQL: Basics The Oracle9i PL/SQL: Basics course introduces the learner to the basics of PL/SQL. The course builds the necessary skills for using Oracle PL/SQL. It will help the learner acquire the expertise to design develop and implement Oracle Server applications by using Oracle Structured Query Language (SQL) and PL/SQL. The learner is guided step-by-step through the various aspects of PL/SQL programming.  more...

Conducting Meetings: Managing a Meeting Conducting Meetings: Managing a Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis brainstorming and decision making in a meeting as well as techniques for fostering creative thinking and for managing conflict among meeting participants.  more...

Team Participation: Team Communication In Team Participation: Team Communication participants learn to develop their ability to communicate effectively as members of a team. They acquire an understanding of different aspects of verbal and nonverbal communication and learn techniques for using both types of communication to create a supportive team environment.  more...

Database Technologies Part 2: Introduction to SQL ...h students the fundamental skills and knowledge needed to acquire a foundation-level understanding of SQL. Building on the basic relational database skills and knowledge acquired in the first course this course teaches students the essential SQL statements and associated variations needed to perform fundamental data access and manipulation on a relational database. After taking this course  more...

C++ Programming - Part 4 This is the last course in a four-part series on C++ Programming which is based on ANSI C++. This course is designed to give learners some of the practical skills needed to be able to write and compile user-ready C++ applications. Learners will acquire skills needed to perform runtime exception handling incorporate standard libraries and create well-designed class hierarchies.  more...

SAP R/3 SD Sales and Shipment The purpose of this course is to provide practical skills in the use of R/3 SD for sales and shipping processes. Students will learn to process inquiries quotations orders shipping and billing. They will acquire essential skills to work with the Sales Information System. The course exploits practical scenarios to illustrate the content. The course shows how to process sales documents and looks at  more...

Basic Concepts of a PC The Basic Concepts of a PC WBT is the first course in the A+ Certification curriculum and caters to the A+ Core Service Technician Examination. This course is meant for entry level hardware technicians who want to acquire basic knowledge of various hardware components of a PC. This course provides users with an overview of structural and functional aspects of different hardware components of a PC  more...

Installing and Configuring a PC ... is meant for PC hardware service technicians who want to acquire knowledge of installing configuring and networking a PC. This course discusses the process of assembling and configuring various PC components such as motherboard disk drives and memory and also describes the procedure of installing and tuning Windows operating systems on a PC. It also provides users with an overview of different  more...

Operating Systems ... is meant for PC hardware service technicians who want to acquire basic knowledge of installing and managing an operating system. This course describes different features of the Windows operating systems and provides users with an overview of different types of Windows files and utilities. It discusses the steps involved in upgrading Windows operating systems and troubleshooting Windows startup  more...

Lotus Notes R5 Fundamentals Part 2 Lotus Notes R5 is an application development environment that enables users to communicate and share information. Lotus Notes R5 is an upgrade of Lotus Notes 4.5 version. Lotus Notes R5 Fundamentals - Part 2 WBT has been developed for users using Lotus Notes R5 with Desktop access. This course enables the students to acquire skills that are essential for using Notes R5 as end users.  more...

1 Junior Floor Hand - Service Rig Training Module 1 ...ty in the workplace, new recruits must quickly and safely acquire and demonstrate the competencies necessary to perform critical tasks to an industry-defined standard. The Service Rig Training provides a cost-effective, reliable, consistent solution that will get your new workers on the job sooner and with fewer costly incidents. The Canadian service rig industry experiences an accident  more...

2 Senior Floor Hand - Service Rig Training Module 2 ...ty in the workplace, new recruits must quickly and safely acquire and demonstrate the competencies necessary to perform critical tasks to an industry-defined standard. The Service Rig Training provides a cost-effective, reliable, consistent solution that will get your new workers on the job sooner and with fewer costly incidents. The Canadian service rig industry experiences an accident  more...

3 Derrick Hand - Service Rig Training Module 3 ...ty in the workplace, new recruits must quickly and safely acquire and demonstrate the competencies necessary to perform critical tasks to an industry-defined standard. The Service Rig Training provides a cost-effective, reliable, consistent solution that will get your new workers on the job sooner and with fewer costly incidents. The Canadian service rig industry experiences an accident  more...

4 Operator - Service Rig Training Module 4 ...ty in the workplace, new recruits must quickly and safely acquire and demonstrate the competencies necessary to perform critical tasks to an industry-defined standard. The Service Rig Training provides a cost-effective, reliable, consistent solution that will get your new workers on the job sooner and with fewer costly incidents. The Canadian service rig industry experiences an accident  more...

PMP 7 - Project Human Resource Management This course was designed as a supplemental study guide for the major content areas of Chapter 9 of A Guide to the Project Management Body of Knowledge (PMBOK ® Guide), Fourth Edition. In this course, you will learn how to acquire and negotiate the best staff, how to define roles and responsibilities in project documentation, and how to employ the essentials of good people management.  more...

Microsoft PowerPoint ...for beginners and intermediate-level students who wish to acquire, develop, or sharpen their PowerPoint ® skills, which are essential for staying competitive in todaya ™s job market. This course is designed to walk you through Microsoft PowerPoint ®, showing you how to use this popular program to make compelling presentations. Topics covered include planning a presentation,  more...

Microsoft Excel ...for beginners and intermediate-level students who wish to acquire, develop, or sharpen their Excel ® skills, which are essential for staying competitive in todaya ™s job market. This course is designed to walk you through Microsoft Excel ®, showing you how to use this popular spreadsheet program to do anything from making a list to calculating complex equations in a simple and  more...

Motivation in the Workplace ...n is the driving force in the choices that humans make to acquire fulfillment and to attain expected results. This course will provide in-depth knowledge and understanding of motivational theories. The course will also provide strategic information on how to motivate individuals as well as teams within organizations to effective achieve desired results. Course Outcome After completing  more...

User-Oriented Methods for Software Quality - e-Learning Version ...on software users to define and validate the systems they acquire. This course presents two important sides of user involvement in software projects: gathering and documenting user requirements, and testing from the user perspective. The instructor for this course is Randall Rice, a facilitator and designer of many user acceptance tests in a variety of project settings. This presentation is  more...