Online Act eLearning - Training Resources

How to Interview Like a Professional ...o master interviewing techniques. You?ll learn the top 10 actions you can take to sell yourself and how to handle salary during an interview. You?ll become a master of small talk with the 30-Day Rule. You`ll learn about the pitfalls of interviewing and how to avoid them, how to act, what to wear, and what to say? or not say? during an interview. And you?ll find out what is expected of you and  more...

ABC+D Principles of Healing ...Activate, Build, Cleanse and Direct Aids. Designed for the beginning herbalist, this course will help you understand the principles of healing: Activate, Build, Cleanse and Direct Aids. Being new to herbs you may be confused about when to use cleansing herbs and building herbs. Should you take them together, or at different times? What if you have a specific problem, (i.e. kidney infection)  more...

Architecting Web Content (Master Class)-Self Directed ...tent structures for your content so that users can find exactly what they want, learn quickly, and act efficiently--buying, voting, learning, or entering a conversation with your team. You?ll learn how to structure your website so it is as effective for the user as possible. This course is aimed at non-programmers, but many programmers have found it a useful introduction to the idea of  more...

Creating Popular Web Content (Master Class)-Self Directed ...act, join the discussion, resolve their problems, and buy your products. Learn to write and edit some of the most popular genres that populate the web. Become a versatile Web writer or editor, able to handle whatever your boss throws at you. Develop a deep portfolio to show future employers and clients You?ll see how each genre has evolved as a virtual conversation between thousands of users,  more...

Business Organizations and the Law .... These business organizations may appoint individuals to act on their behalf. They also must abide by certain minimal standards regarding working conditions. For this Basic Completion course, students have 24/7 access to on-line testing materials. Each chapter of text in a course has twenty questions, multiple choice, true-false or a combination thereof. Students may query the instructor up  more...

Ethics and the Law ...actice of law Attorneys and paralegals need to engage in ethical behavior, because of the duties they owe to their clients and to the legal system. They have access to clients` information or property or to information disclosed with an expectation of confidentiality. Therefore, attorneys and paralegals need to appreciate the degree to which they have a duty to act so as best to serve a  more...

Comprehensive ACT Math Test Preparation Explores working with Arithmetic, Algebra, Geometry, Trigonometry, Statistics, and Probability problems. MIME Method (Mentor Instructor, Interactive, Modular Weekly Lessons, Equals Effective Student Learning). MIME learning is interactive and works. Bulletin board, "leave a message" courses are outdated.  more...

Architecting Web Content (Master Class) ...tent structures for your content so that users can find exactly what they want, learn quickly, and act efficiently--buying, voting, learning, or entering a conversation with your team. You?ll learn how to structure your website so it is as effective for the user as possible. This course is aimed at non-programmers, but many programmers have found it a useful introduction to the idea of  more...

Essential Spanish ...your progress and offer individual support. They will contact you regularly by email to help with any problems. The course is divided into five short acts, each containing a number of scenes in various authentic situations. Each scene contains a set of exercises with a short test to see how you are getting along. Each act deals with specific areas of everyday encounters: simple personal  more...

Creating Popular Web Content (Master Class) ...act, join the discussion, resolve their problems, and buy your products. Learn to write and edit some of the most popular genres that populate the web. Become a versatile Web writer or editor, able to handle whatever your boss throws at you. Develop a deep portfolio to show future employers and clients You?ll see how each genre has evolved as a virtual conversation between thousands of users,  more...

Writing User Guides Designed for people who want to focus on writing effective user (how-to) guides. Designed for people who want to enter the technical writing field, this course focuses on writing effective user (how-to) guides and gives an introduction to the job of a user guide writer. Whether writing for the users of a company?s computer system, for cashiers who need to know how to use a scanner, or for owners  more...

Whistleblowing When How and Why ...funds, such as Medicare and Medicaid. In 1986, Congress enacted amendments to a Civil War Era law called the False Claims Act (FCA), which penalizes those responsible for submitting false claims for government funds. These amendments were designed to strengthen the incentives for individuals to sue organizations that are engaged in fraud. Reporting these abuses is commonly known as a form of  more...

Trade Secrets & Their Protection ...riation of others` trade secrets. In most cases, it is an act or omission of a company`s employees that leads to a loss, theft or misappropriation of trade secrets. More and more companies are taking steps to prevent the loss or misappropriation of their confidential business information. One of the best ways to do this is through employee education ? communicating the risks and setting out  more...

OSHA Training & Certification Program Learn how to adminster the federally-mandated OSHA rules and earn a "Certified OSHA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Occupational Health & Safety Act (OSHA) has various and multiple requirements for workplace safety and reporting accidents. Our OSHA  more...

Learn Spanish On-line From Live Instructors! - "Beginning Spanish 1" ...a registered student, an instructor is assigned to you to act as your own personal trainer. In addition to teaching the conversation classes, your instructor makes sure you're on track and making the progress you expect. Classes are limited to eight participants at a time - that means that you get the attention you need to meet your goal of communicating in Spanish. There are many options  more...

Library Privacy & Confidentiality: Law and Policy Library Privacy & Confidentiality: Law and Policy is designed to help staff gain a better understanding of the USA Patriot Act and other laws as they apply to library user privacy and other issues. Library Privacy & Confidentiality: Law and Policy ?Library Privacy & Confidentiality: Law and Policy? is designed to help staff gain a better understanding of the USA Patriot Act and other laws as  more...

HIPAA Privacy Training & Certification Program ...ts of the Health Insurance Portability and Accountability Act (HIPAA) has broad application for many health plans, service providers, and human resources professionals as these rules create significant limitations in the way that certain health information is maintained and transferred. HR professionals, including in-house HR personnel, consultants, advisors, service providers, and  more...

Health Insurance Portability and Accountability Act Training ...l provide Health Insurance Portability and Accountability Act training. We will be covering the five pieces of HIPAA legislation Transactions, Code Sets, Privacy, Security, and Unique Health Identifier. All users interacting with Health Information are required by federal law to have HIPAA training. Designed for everyone that deals with the healthcare industry, this course is targeted not only  more...

FLSA Training & Certification Program Learn how to adminster the federally-mandated FLSA rules and earn a "Certified FLSA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Fair Labor Standards Act (FLSA) covers wage and hour rules for U.S. workers, including what hours employees can work and what base and  more...

Building Self Confidence For Women Learn to free yourself from doubt and enjoy all life has to offer. Whether you feel shy, have fears giving presentations or lack the success you want in life it could be your self-confidence that needs a boost. With a belief in yourself and your abilities overcoming obstacles is enhanced. ?If you think you can you can, and if you think you can?t you can?t.? Highly recommend 1 to 2 online chats  more...

Beyond Grant Writing and Approaching Viable Funding Sources with Success ...re chosen for funding. This course will highlight the characteristics of a funded grant and a granting organization`s criteria for success. This self-directed course will guide the participant through the process of finding, applying and successfully engaging grant funding sources. The five (5) week course will start with the elements that lead to successful funding and include case studies of  more...

ADA Training & Certification Program ...r over several sessions. The Americans With Disabilities Act (ADA) requires employers with 15 or more employees to provide qualified individuals with disabilities an equal opportunity to benefit from the full range of employment-related opportunities available to others. The ADA prohibits discrimination in recruitment, hiring, training, promotions, pay, social activities, and other privileges  more...

911 OPERATOR TDD TRAINING ...Act: "PSAPs should require or offer refresher training to recognize and process TTY calls at least as often as they require or offer training for voice calls, but at a minimum, every six months." This innovative online course consists of an online, interactive lesson. Once the lesson is completed, students participate in simulated conversations with members of the deaf/speech impaired community  more...

Appreciating Personality Differences ...act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita s each persona s unique style that creates a more complete workplace! Thata s why ita s important to identify both your own personality style and the differing styles of others. Understanding these style differences will enable you to adapt to others and  more...

Sales Communications Essentials ...d your sales message. Think about it: sales professionals act as counselors by helping customers bring clarity to their wants and needs; act as persuaders, impressing customers with the value of offerings to fulfill their wants and needs; act as negotiators, helping to create mutually profitable transactions for all involved. In other words, sales professionals are also professional  more...

Promoting Your Brand to Consumers ... that phenomenon? Integrated marketing communication: the act of generating awareness for your product or company through the use of multiple forms of media.However, there are over 220 forms of media. Which is right for you and your company's brand? How do you determine this? This course begins with the primary tools of the trade: advertising, personal selling, public relations, and promotions.  more...

Business Ethics for Managers Managers perform a delicate ethical balancing act every day. They must meet their obligations to their employer, comply with laws and regulations, address the needs of subordinates, and obey their own consciences. In this course, managers with decision-making responsibility will explore ethical issues and will acquire specific skills for creating and maintaining an ethical work environment.  more...

Overcoming Internal Customer Service Problems ...iers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In this course, you'll learn the art of sustaining excellent service, and recovering the situation when things go wrong. By examining the pitfalls that can occur, and following a set of useful techniques and guidelines, you can salvage internal customer  more...

ITIL Service Level and Capacity Management ...act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way.The delivery and support of IT services are divided into core  more...

Using Surveys to Measure Customer Satisfaction ...ng to the competition. You need to measure customer satisfaction on a regular basis, and this course will give you the tools to do this.Once you have established the attributes of your service that customers value the most, by gathering their qualitative feedback, you need to gauge how they rate your company's ability to deliver them. This course concentrates on the techniques required to do  more...

Leading a Customer-focused Team ... learn how to measure the elements of performance that impact on customer service, after being shown how to differentiate between those that do and those that don't. You'll also learn how to coach for performance improvement, using the method that's the most appropriate for the situation.No prescribed service system, no matter how finely tuned, can legislate for every eventuality, and there  more...

Making Telephone Calls Count ...deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key opportunities to address the  more...

Resolving Conflict with Communication Skills Although, through the use of good communication skills, conflict in the workplace can be minimized, it can't be eradicated entirely. On the occasions when disharmony inevitably arises, there is a need for a different set of communication skills--those of negotiation, mediation, or arbitration. This course will give you an understanding of the various causes and outcomes of conflict, together with  more...

The Writing Process How do you go about writing for your work? Do you procrastinate until your deadline seems like a freight train that is rapidly approaching while you stand immobile on the railroad tracks? Do you try to complete the entire document--defining your message, analyzing your audience, deciding on your approach, worrying about grammar and spelling, organizing your information, and choosing your words  more...

Assertiveness from Inside to Outside ...you want to learn about strategies that can help you interact assertively with others in the workplace? Now is a good time to enhance your professional assertiveness skills if you answered "yes" to any of these questions. This course will guide you as you move into a more decisive, more effective professional style. You'll learn about methods that can help you build and strengthen your  more...

Managing Organization Conflict ...ty" style of containment and reduction. The second is characterized by approaches that are concerned with resolving the roots of the conflict by finding structural remedies to prevent the conflict from occurring in the future. Another form of a long-term approach is to attempt to prevent conflict from occurring. This is, of course, probably impossible, but this approach is characterized by  more...

Decision Making Implementation and Evaluation ...ement itself. It's time to nurture your decided course of action and then evaluate its effectiveness. This course will help you do just that. And you'll do it in a way that will better ensure the success of your present decision and those decisions yet to come. After all, no decision is an island: You need to build on past achievements as well as learn from previous mistakes. In this course,  more...

Problem Solving Generating Alternatives ...true methods. But how many times have you taken a certain action and realized afterward that you had more options than you realized? Now more than ever, today's business world is complex and multifaceted. As a positive result of that complexity, however, you can enjoy the benefits of increased opportunities in problem solving. This course is designed to equip you with numerous and productive  more...

Executing Monitoring Controlling and Closing a Project ... and planning for a project, it's time to get down to the actual nitty gritty of carrying out the project. The Executing and Monitoring and Controlling Process Groups might be likened to the act of juggling--keeping multiple activities going simultaneously, while responding to unforeseen changes in the project environment. While executing processes focus more on accomplishing project  more...

Program Life Cycle and Organization ...ams and program management exist within their context and act as the infrastructure for implementing strategies. Effective program managers must be mindful of how different industries can impact program life cycles and the benefits they are designed to reap, and must continually refine their skills for adapting program life cycles to strategic goals. This course will describe some of the key  more...

Scoping the Six Sigma Project ... known solutions, identifying projects that will truly impact customer service while also improving the bottom line can be challenging. When pressure mounts, it's tempting to act too quickly and possibly solve the wrong problem. In this course, you'll learn what a Six Sigma team should focus on, and more importantly, what the team should avoid in order to make Six Sigma projects successful.  more...

Health and Safety in the Workplace HRCI PHR ...ertification examinations with regard to OSHA and the OSH Act. In this course, you'll learn about such things as OSHA's purpose, coverage, standards, and inspection authority, as well as the Drug-Free Workplace Act and the Mine Safety and Health Act. All the topics in this course are based on the Occupational Health, Safety and Security functional areas of the HR Body of Knowledge recommended  more...

Energizing and Empowering Employees Energy. Without it, the wheels and gigabytes of industry come to a screeching halt. And without energized, empowered employees, your part of global industry will make far less progress. This course introduces you to the importance of energizing and empowering employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to  more...

UNIX--Part 2 Advanced Topics for Users ...ed users in a UNIX-based enterprise. This course can even act as a starting primer for users interested in becoming administrators. L earn To: Identify the hardware requirements for a UNIX system. Identify the features of job control. Identify the guidelines for managing disk space usage. Identify the benefits of networking. Identify the features of Transmission Control  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2 ...imitations of Routing Information Protocol. Identify the activities that need to be performed to integrate static and dynamic routing. Configure a Windows NT computer to act as a Windows NT router. Display the route a packet takes to reach its destination using the TRACERT utility. Identify the components of a routing table. Display the entries in a routing table. Remove the default  more...

Data Modeling - Create Basic Models ...part of Oracle's integrated curriculum. It is designed to act as an alternative prerequisite to a large number of ILT courses in related curricula areas, such as Server Developer/2000 and Designer/2000. L earn To: Consider the approaches to information modeling. Understand the components of the Entity Relationship Model. Understand the need for detailed definitions of  more...

Data Modeling - Develop Depth to Your Models ...part of Oracle's integrated curriculum. It is designed to act as an alternative prerequisite to a large number of ILT courses in related curricula areas, such as Server Developer/2000 and Designer/2000. L earn To: Model hierarchies and roles. Model exclusive entities and relationships. Model data which reflects changes over time. Resolve fan traps and chasm traps. Consider  more...

Business Code of Conduct Sarbanes Oxley Act This course provides an awareness of Sarbanes-Oxley and the importance of management's overall responsibilities. Learn To: Identify important areas covered by Sarbanes-Oxley. Identify director independence requirements. Identify responsibilities of audit, nominating, and compensation committees. Audience: Employees within a finance department, managers, and executives throughout  more...

International Business Essentials Succeeding as a Global Manager ...l enterprise, how to recognize global management success factors, and how to manage across cultures. The program covers how to reengineer businesses to be successful in the global market, how to accomplish successful internationalization, and how to solve problems and motivate across cultures. Additionally, students learn how managers can successfully conduct business in other cultures and  more...

International Business Essentials Conducting Business in Europe ...e program covers historical, political, and religious characteristics of these countries, how to negotiate successfully in Europe, how to successfully communicate, and how to conduct effective meetings and presentations in each country. The program also covers how different cultural orientations may affect negotiations, appropriate and inappropriate gestures, and the kinds of information valued  more...

UNIX User Curriculum ...ed users in a UNIX-based enterprise. This course can even act as a starting primer for users interested in becoming administrators. This curriculum consists of 2 Skill Builder courses: Course 13630 UNIX Part 1: User Fundamentals Course 13631 UNIX Part 2: Advanced Topics for Users L earn To: See individual course descriptions for specific course objectives and scope. C ontent  more...

Organizational Skills Managing Information ... Appropriately categorize and act on information received via paper, e-mail, and voice mail. Use innovative reading and note-taking techniques to improve information comprehension. Use association, personalization, and mnemonics to enhance information retention and recall. Manage  more...

Grammar Skills Writing Effectively ...ion, including such things as subject-verb agreement, the active versus the passive voice, and phrases and clauses. Learn To To identify elements of a sentence. To identify the four types of sentences. To identify guidelines for correctly structuring a sentence. To identify five  more...

Effective Presentations Essentials of Persuasion ...oals of persuasion, and how to encourage your audience to act in support of your policy. In addition, you will learn how to organize a persuasive presentation, how to enhance your credibility, and how to use reasoning and emotional appeals to persuade your audience. Learn To Complete audience analysis. Use three types of persuasive  more...

Interviewing Skills Laws Governing the Interview Process ... Equal Employment Opportunity Guidelines Identify characteristics that Title VII protects against discrimination. List the general principles you must follow to comply with Equal Employment Opportunity laws. Unit 2: Equal Employment Opportunity Groups Identify conditions that are considered disabilities and protected by the Americans with Disabilities Act. Identify the  more...

Human Resource Law Americans With Disabilities Act ...Act provides in depth information about the Americans with Disabilities Act. This program instructs employers on the specifics of the law, and the complications involved in determining which employees qualify for ADA protection. In addition, this program provides defenses to discrimination claims, an explanation of reasonable accommodation and undue hardship, and ways for employers avoid or  more...

Human Resource Law Family Medical Leave Act ...Act, you will learn the provisions of the Family and Medical Leave Act (FMLA), and how to administer FMLA leave. You will learn which events qualify an employee for FMLA leave and the actions employers should avoid taking when protecting an employee's rights to FMLA leave. In addition, you will learn job restoration rules, how the FMLA is enforced, and how organizations can comply with the  more...

Human Resource Law Fair Labor Standards Act ...Act, you will learn the provisions of the Fair Labor Standards Act (FLSA), including which employers must comply with the law and which employees could be exempt from FLSA provisions. You will also learn the employee rights protected by FLSA, how the FLSA is enforced, and how employers can prevent employee claims. Learn To Identify which employers are covered  more...

Team Participation Decision Making in Teams .... Learn To Apply best practices for making team decisions. Understand and avoid 'groupthink,' in which team members become complacent about thinking independently. Act appropriately to influence biased team members. Rate team options against predetermined criteria.  more...

SAP R 3 CO Cost Center Acct Settings for Periodical Processing ...l managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. The following course provides the education and training which will ensure most productive study of course: 13181 Working with SAP R/3. Deployment Options  more...

Frontline Leadership Preparing to Lead ...s who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees. Learn To List the steps a learning organization takes to build a progressive environment.  more...

Frontline Leadership Knowledge in the Workplace ... In the simulation at the end of this unit, you act as the Marketing Manager for Icon's Consumer Products and Services Division in Chicago. You are in charge of an upcoming sales meeting that is being held to educate the Division's corporate sales teams on Icon's latest corporate software packages. The goal of the meeting is to give the sales teams enough information about the  more...

Human Resource Law Series The Human Resource Law Series includes the following courses: Human Resource Law: Management a a s Role Human Resource Law: Americans with Disabilities Act Human Resource Law: Equal Employment Opportunity Law Human Resource Law: Family and Medical Leave Act Human Resource Law: Fair Labor Standards Act Human Resource Law: Understanding Privacy Rights To review individual course  more...

Business Code of Conduct Series The Business Code of Conduct Series includes the following courses: Business Code of Conduct: Ethical Responsibility Business Code of Conduct: Bribery & Kickbacks Business Code of Conduct: Insider Trading Business Code of Conduct: Sarbanes Oxley Act Business Code of Conduct: Confidentiality & Company Assets Business Code of Conduct: Conflicts of Interest To review individual course  more...