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Act Help Seminar Schedule
| Program | Location | |||
|---|---|---|---|---|
May, 2012 | ||||
| 21st May | Managerial Facilitation of V...tomer Service Excellence Course | London, London | [Register] | |
December, 2012 | ||||
| 16th Dec | Client or Customer Care | London, London | [Register] | |
From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Comprehensive Real Estate Management


The content of the course:
1.) Real Estate Management: An Introduction (Formerly Fundamentals of Real Estate Management)
- Real Estate Management: An Introduction (Formerly Fundamentals of Real Estate Management)
- Real Estate Management: An Introduction
- Deconstructing real estate management
- Factors constituting an effective real estate management;
- The Role of Real Estate
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Comprehensive Real Estate Management
Managerial Facilitation of Value-Added Customer Service Excellence Course


CONTENTS, CONCEPTS AND ISSUES:
1. CONTRIBUTION OF GOOD CUSTOMER SERVICE TO ORGANISATION MISSION & VISION ESTABLISHING GOOD STRATEGY POLICY
- Benchmarking And Good Practice In Customer Care
- Balanced Scorecard
- Internal & External Factors Influencing Client Behaviour
- Client Motivation
- Responsibility Of The Service Provider And Manufacturer
- Value Of Front-Line
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Client or Customer Care

By the conclusion of the specific learning & development activities, delegates will be able to:
1. Demonstrate an understanding of value of front-line staff to organisational effectiveness;
2. Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa needs;
3. Exhibit a a functionala level of interpersonal relationship;
4.
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Human ResourceManagement a Practitioners Approach


The Objectives of the course:
MODULE 1.: Human Resource and Personnel Management
- Demonstrate understanding of distinction between personal management and human resource management.
- Indicate the significant aspects in development of human resource management and personal management.
- Demonstrate an appreciation of important of welfare in the development of personal management and human
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From Spectrum Training Services
Business and Strategy Development

This workshop will introduce you to best practice techniques in strategic thinking and business planning, in order to help you to develop the skills to create plans which align with your corporate goals.
Introduction
Business managers are often so preoccupied with immediate issues that they lose sight of their ultimate objectives. That's why a business review or preparation of a strategic
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From Potential Unearthed Ltd
Equality and Diversity
For many business owners, managers and employees, the topic of Equality and Diversity is clouded in confusion. Ita s hardly surprising though really, when you consider the numerous amount of Laws, Acts and Regulations that have been introduced and amended over the past 30 years or so. And this confusion may well have been heightened by the recent introduction of the Equality Act 2010 which
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From ALE Associates Ltd
Hospitality sector training
Toastmaster Training Course.
All BIIAB courses:
Designated Supervisors course.
Health and Safety
Infection Control
SIA Door staff training
.
BIIAB NCPLH Level 2 National Certificate for Personal Licence Holders
Duration One day
a The market-leading personal licence holder qualification (NCPLH) and the industry's choice
a a 24 hour turnaround of results
a Handbook
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From The Training Experts Ltd
Influencing People
This course enables the delegate to act with greater precision and credibility when communicating with other people. It explores the effect communication styles and interpersonal skills have on the ability to persuade others, and will help the delegate develop powerful techniques to put across ideas in a dynamic winning way.
Target Group
This course is aimed at Managers and senior staff, who
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From Act Now Training Ltd
ENVIRONMENTAL INFORMATION REGULATIONS An A to Z Guide
Everyone thinks that the Environmental Information Regulations 2004 (EIR) are FOIa s little brother. But consider this: they cover waste management and utility companies, parts of the voluntary sector and charitable trusts as well as all FOI public authorities. The EIRs grab environmental management, pollution, contaminated land, waste management, planning and development, and parking
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From Roger Grice Associates
IOSH Managing Safely
A course for Managers and Supervisors and anyone with a responsibility for Health and Safety within an organisation. The course is designed to give managers the tools to help them handle health and safety in the workplace and their responsibilities under the Health and Safety at Work Act. This is a practical course with content designed to engage and inspire delegates. The basic course is 4 days
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From RM Skills Centre Ltd
NRSWA Operatives Supervisors Training
5-day training course, to help prepare operatives for assessment of the New Roads & Street Works Act. This training will hopefully assist candidates in passing Hauc Awards: Candidates will then be given the Certification to allow them to work within the public utilities industry,
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From RB Health and Safety Solutions Ltd
Level 2 Award in Principles of Risk Assessment CIEH
Level 2 Award in Principles of Risk Assessment
Duration: 1 day
Maximum Candidates: 12
Price: 400.00
Assessment: Multiple Choice Examination
Accredited by: CIEH
Certification Fees/Books: Charged at current CIEH Rates
Raises employees awareness of the concept of risk assessment in a work environment CIEH
Who Should Attend?
Any employee
What Will They Learn?
This qualification is
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