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From 123-CBT Computer Based Training
Six Sigma Projects and Project Teams

Six Sigma Projects and Project Teams
"Managers are people who do things right, while leaders are people who do the right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions.
This course deals with these
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Six Sigma Projects and Project Teams
Bridge the Expectations Gap

...r experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how to find out if dealing with your company is a delight or a disappointment. The first lesson describes the common causes of the gaps between what customers want, and what they receive from your company. Perhaps policies
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The Capital Markets Industry Overview Version 1

...rious services to their clients, such as underwriting and acting as agents in the issuance of securities (stocks and bonds); assisting and advising companies involved in mergers and acquisition; as well as providing ancillary services including market making and securities trading. With a complex playing field dominated by large, vertically-integrated banks, the capital markets industry
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Moving from an Operational Manager to a Strategic Thinker Simulation

...ulation, participants will be tested on the objectives of acting as a strategic thinker, sustaining competitive advantage, capitalizing on core competencies, becoming a strategic leader, deploying a strategic vision, and developing a talent strategy. The simulation Moving from an Operational Manager to a Strategic Thinker comprises three scenarios and is based on the SkillSoft Series "Moving
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EU Privacy Data Security

EU Privacy & Data Security
The legal basis for privacy and data security in the EU is set out in Directive 95/46/EC, known as the Data Protection Directive, which was issued in October of 1995. EU member states were required to enact laws to carry out the Directive. The main purpose of the Directive is two-fold. First it aims to protect individuals' personal data. Second, it seeks to ensure
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Business Law Ethics

... a law. Meeting the spirit of the law often comes down to acting in a way that is both legal and ethical. While law and ethics share a close relationship, the two are not the same. This course will clarify the relationship between ethics and law and explore how recognizing the ethics underlying the law can help you better manage legal issues you face in your duties. As a manager, understanding
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From Online Training Directory
Winning Over Difficult Customers



Strategies for getting the attention and cooperation of the difficult customer.
Concerns, objections and difficulties in customers come in a variety of styles. They might be uncertain, angry, clammed up or just plain rude. If you and your customer could read each other`s mind there would likely be none or at least few of these encounters. The reality is your customer has previous buying
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Winning Over Difficult Customers
From 123-CBT Computer Based Training
A Primer for Ensuring Accountability
"You are either part of the solution or part of the problem." That assertion from Eldridge Cleaver is a perspective that you must impart to each and every employee you supervise. There are many effective ways to get them to see this valuable viewpoint. And that's what you'll learn in this course. As a manager you are on the line when things go wrong. This course is designed to enhance your ability
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A Primer for Ensuring Accountability
Addressing Problem Performance
When the relatively informal measures that most managers will attempt fail, there has to be recourse to a more formal and powerful approach.
This is the progressive disciplinary approach. Organizations need to have a clear and defined policy outlining their approach. Discipline is a very difficult time for both managers, and the employees they are applying this procedure to. So the onus on
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Resistance and Technical Professional Consultants
When you are a technical professional working as an internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to recognize
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From Software Training Academy, Inc
The Spring Framework revised

...t and associated application context, with declared beans acting as controllers, command objects, and view resolvers
Build and manage HTML forms with Spring command objects and custom tags
Use Spring interceptors to implement horizontal features in the Web application
Connect business objects to persistent stores using Spring's DAO and ORM modules
Course Duration: 3 days. For less
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From Serebra Learning Corporation
Bridge The Expectations Gap
...r experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how to find out if dealing with your company is a delight or a disappointment. The first lesson describes the common causes of the gaps between what customers want, and what they receive from your company. Perhaps policies
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Emotional Intelligence in the Workplace Simulation
Does intelligence alone determine success? Or do self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness factor heavily into the equation? While not as readily quantified as IQ, these qualities, collectively termed "emotional intelligence," often determine whether or not people excel in life, relationships, and the workplace. In this simulation, you'll
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Mentoring Essentials Simulation
You are a Team Leader for the Wireless Technology Group, a research department within The Research Company that focuses on collecting and analyzing data on wireless technologies. You are heading up a new research project that deals with forecasting advertising revenue for wireless communication tools over the next five years. While managing this project, you have also been assigned Tilly Newman, a
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Energizing and Empowering Employees
Energy. Without it, the wheels and gigabytes of industry come to a screeching halt. And without energized, empowered employees, your part of global industry will make far less progress. This course introduces you to the importance of energizing and empowering employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to
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Communicating a Shared Vision
If you can dream it, you can do it. Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and
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Leadership
Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear understanding of these elements is key in developing an organization's strategic plan and vision. These core elements include:
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From Youth Change
Control the Uncontrollable Student Online Class
..., disrespect, verbal abuse, conflict, aggressiveness, and acting-out behaviors that have been so resistant to improvement. This webinar is designed to help you improve even the worst classroom nightmare. In one hour, you will have learned specific, new, ready-to-use techniques to turnaround even you most oppositional and resistant students, even after long-term problems have occurred. The
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From Business and Training Solutions Ltd.
Graduate Diploma in Sales Coaching

...essful coaches in the fields of sports, music, dance, and acting. In these professions, coaches have a clearly defined system and they stick to it. In business the goalposts are forever changing, as are the players, the rules, and tactics. To say that this happens as a result of changing market trends fails to recognise whilst markets change, people are essentially the same, and what works in
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From PDHengineer. com-Decatur Professional Development, LLC
Supervising Difficult People
...avior. In short, you cannot allow a minority of employees acting badly to consume the majority of your attention.
No single person, book, or self-development source can supply the key to dealing with every variation of ?difficult people? - there are just too many, it would be too big, and few people would read it. Fortunately, a variation of the Pareto Effect (?20 of something accounts for
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Lateral Earth Pressure for Non-Geotechnical Engineers
...ressure that might act on a wall. The total lateral force acting on a wall then, is derived from the lateral earth pressure force plus any additional lateral forces that might apply. A basic example is provided in the course material. When this course has been completed, the reader will be familiar with types of earth pressure and how each is calculated. The reader will also be familiar with
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Retaining Walls for Non-Geotechnical Engineers
...the total active earth pressure force Additional forces acting on a wall, including surcharge, earthquake and water pressure Factors of safety for sliding, overturning and bearing capacity State Board Acceptance This course can be used by professional engineers to fulfill PDH requirements mandated by state and provincial licensing boards. Decatur Professional Development is an
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Introduction to the U S Patent System
...ifferences between a patent agent and a patent attorney Acting as your own agent Additional resources for patent information State Board Acceptance This course can be used by professional engineers to fulfill PDH requirements mandated by state and provincial licensing boards. Decatur Professional Development is an approved provider of continuing education in all states that pre-approve
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