Online Action eLearning

Access 2002 Advanced ...os Verifying Changes Creating A New Macro Selecting An Action Macro Action Arguments Adding Comments Saving A Macro Running Macros Adding Macros To Toolbars Changing The Appearance Of A Button Adding A Macro To A Form Help With Macros Lesson 5: Introduction To Visual Basic Introduction Lesson Objectives Visual Basic For Applications Viewing A Module The Visual Basic Editor  more...

Excel 2002 Basic ...den Buttons The Increase Indent Button Undoing The Last Action Undoing Multiple Actions Simultaneously Displaying The Office Assistant Hiding The Office Assistant Closing Excel Lesson 2: Working With Data Introduction Lesson Objectives Opening Excel Preparing To Work Renaming A Worksheet Color Coding Sheet Tabs Entering Text Moving The Cell Marker Changing Orientation Of  more...

Powerpoint 2002 Basic ...ng Text Pasting Text Resizing A Placeholder Undoing An Action Resizing Multiple Objects Repositioning Objects The Vertical Scroll Bar The Previous & Next Slide Buttons Navigating In The Outline Tab Navigating In The Slides Tab Closing The Task Pane Applying A Background To Multiple Slides The Format Painter Button The AutoFit Options Icon The AutoCorrect Dialog Box Turning Off  more...

Powerpoint 2002 Intermediate ...yout Applying A Color Scheme Inserting An Animated GIF Action Settings Hyperlinking To Slides Running A Program Viewing An Animated GIF Deleting An Animated GIF Inserting A Movie About Linked Objects Deleting A Placeholder Movie Options Aligning Objects Distributing Objects Applying Borders To Movies Repositioning A Placeholder Troubleshooting & Playback Quality Inserting A  more...

Powerpoint 2002 Advanced ...r Information Meeting Minders Meeting Minutes Creating Action Items Schedule A Meeting Inviting Attendees Viewing A List Of Action Items Exporting Minutes & Action Items Transferring Files Saving A Presentation As An Outline Saving Slides As Images Importing A Slide Image Web Page Preview Saving A Presentation As A Web Page Opening A Web Page Lesson 2: Charts & Diagrams  more...

Business Execution in Action ...Action The best operational strategies in the world are not worth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you in the process of  more...

Principles of Internal Auditing Principles of Internal Auditing This course will take you to the heart of internal auditing, and provide you with a solid foundation of knowledge and skills. You will learn about the issues, applications, and management strategies relating to the internal audit. You will also learn techniques for taking corrective action and wrapping-up an audit.  more...

Affirmative Action and the EEO HRCI PHR ...Action and the EEO (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI  more...

Cryogenic Safety Cryogenic Safety Cryogenic materials are commonly used in the workplace for a variety of purposes, such as refrigeration, medical applications, and rocket propulsion. Due to their extremely cold temperatures, cryogenic materials can be hazardous if handled and stored incorrectly. Any employees handling cryogenic materials must wear personal protective equipment. If employees are exposed to  more...

Discover Access 2007 Level 2 Discover Access 2007: Level 2 Microsoft Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover  more...

Workplace Conflict Recognizing and Responding to Conflict ...ully. If you avoid conflict that requires quick, decisive action, or if you take an aggressive approach when you need to gain the commitment of the other person, you may make the situation worse. Unresolved conflict can intensify and hinder your productivity as you spend more time worrying about the conflict than achieving your goals. And remember, the costs of prolonged conflict can be high  more...

Documenting Discipline ...action in the workplace is a delicate matter. A serious conflict between manager and worker can give rise to a lengthy grievance procedure, or, at worst, legal action. Detailed disciplinary documents are the best defense when a manager's actions are called into question. Without these documents there may be no record of a worker's repeated infractions or failure to satisfy job requirements.  more...

Integrated Project Execution Monitoring and Control Integrated Project Execution, Monitoring, and Control PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Most projects experience problems and unforeseen events that pose a threat to successful completion. Thankfully there are many proven project management processes designed to direct, monitor, and control  more...

Problem Solving The Fundamentals ...tate. Problem solving involves goal-oriented thinking and action in situations for which no ready-made solutions exist. Whether consciously or unconsciously, everybody solves problems relating to their personal or work life every day. However, you can greatly improve your problem-solving effectiveness by gaining a better understanding of the problem-solving process, essential skills, and  more...

Decision Making Tools and Techniques ...ecide.' Good decision making means choosing the course of action that optimizes the return on your investment of resources. But before you can make a good decision, you need to first identify and evaluate your alternatives. Fortunately, a number of tools and techniques are available that can help you to formalize the process of identifying alternatives, carefully evaluating them, and finally  more...

Trade Secrets ...by common law principles in others. Owners may take legal action if their trade secrets are violated. The single most effective step owners can take to protect trade secrets is to get employees, contractors, and other relevant individuals to sign properly drafted, binding nondisclosure agreements (NDAs). These agreements provide strong protection in most, though not all, circumstances. This  more...

Conflicts of Interest in the Workplace ... conflict of interest can be avoided, and the appropriate action to take to ensure that a conflict of interest does not negatively impact the employer or the employee. An employee has a conflict of interest with his or her employer if the employee has any type of personal interest financial or otherwise that may impair the employee's judgment, causing the employee to consider his or her own  more...

Creating a Positive Attitude ...n you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It isn't always easy to be positive. You may feel that the odds are  more...

Illegal Insider Trading Simulation ...is course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By using this course, you agree not to hold SkillSoft Corporation, Sheehan Phinney Bass Green Professional Association, or any individual, employee, agent, or representative of  more...

Workplace Diversity Awareness Simulation ...is course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By using this course, you agree not to hold SkillSoft Corporation, Baker Donelson Bearman, Caldwell & Berkowitz, PC, or any individual, employee, agent or representative of  more...

Access XP Proficient Expert ...Criteria - Create A Parameter Query Modify Data Using Action Queries - Action Queries - Create A Delete Query - Create An Update Query - Create An Append Query Work With Reports Create Reports - Report Sections - Create A Report In Design View Modify Reports - Modify Section Properties - Modify Control Properties - Modify Report Properties - Sort & Group Report Data  more...

Conducting Coaching Sessions ...ding of what your coachee is trying to achieve to a clear action plan with detailed steps. This course describes how to carry out effective coaching sessions, including clarifying the coachee's situation and recognizing and determining the best options for your coachee to work with. Finally, the course provides actions for wrapping up a coaching session, including getting commitment,  more...

Facilitating Meetings and Work Groups ... discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other pitfalls of work groups so you can approach your meetings without dread. You will start by identifying different types of groups: internal, external, on going, single-purpose and their characteristics. By knowing whom you are going to be facilitating and the inherent  more...

Integrated Project Change Control and Close Integrated Project Change Control and Close PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Change is inevitable. Environmental, technological, legislative, and economical changes can have an immeasurable impact on individuals and organizations. In addition to these changes, a project environment could see  more...

Managing Workplace Harassment Complaints Simulation ...ff Kinsler, has been harassing her, you will need to take action to deal with the situation. This will entail interviewing Violet to take her complaint, as well as dealing effectively with the ramifications of what she tells you. This simulation is based on the SkillSoft course "Harassment in the Workplace" (lch_01_a03_lc_enus). Note that the intent of this simulation is to illustrate ways of  more...

Dealing With Sexual Harassment Simulation ...order to get a promotion and raise, you will need to take action to deal with the situation. This simulation is based on the SkillSoft courses: "Employee Sexual Harassment Awareness" (lch_01_a01_lc_enus) and "Supervisor and Manager Sexual Harassment Awareness" (lch_01_a02_lc_enus). Note that the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The  more...

Employee Sexual Harassment Awareness ... workplace. Participants will also learn about courses of action available to victims, as well as the rights of employees, and the responsibilities of employers relative to sexual harassment in the workplace. This one-hour course can help your company demonstrate its commitment to a fair, responsible, and healthy organizational environment free from harassment and intimidation. This course was  more...

Developing and Deploying Strategic Plans ...ory factors. With these considerations, an organization's action plan can be developed and deployed, and its effectiveness evaluated. This course explores the concepts of strategic planning models, business environmental analysis, and strategic plan deployment. It is aligned with the Quality Management Division of the American Society for Quality s Certification Handbook, and is designed  more...

Porfessionalism Business Etiquette Personal Accountability Porfessionalism, Business Etiquette & Personal Accountability Taking responsibility for meeting your objectives, including deadlines and work targets, is an important component of good business etiquette and demonstrates your attitude of professionalism. While it can be difficult at times, being accountable for delivering on your objectives shows you are reliable, organized, and dedicated to  more...

Applying Lean in Service Manufacturing Organizations ...fective Lean enterprises successfully turn knowledge into action. Continuous improvement or kaizen is key to this ability. The timely and productive application of kaizen methods allows an organization to eliminate waste, create a healthy and Lean culture, and change the behaviors and attitudes that create waste. This course will provide tips and strategies for creating a culture that embraces  more...

Cisco TSHOOT 1 0 Troubleshooting VLANS STP SVIs ...en they happen, so recognizing the symptoms and having an action plan for these types of failures is a skill that is essential in reducing network downtime. The traditional distinction between routers and switches has become blurred over the past decade and multilayer switches have taken over the role of the router in the campus LAN environment. It is important for network engineers to  more...

Competitive Marketing Strategies Selecting Implementing Strategies Competitive Marketing Strategies: Selecting & Implementing Strategies Competitive marketing strategies can help your organization gain market share, minimize the impact of competitors, and increase revenues. These outcomes can only be achieved, however, if organizations understand how to translate their competitive advantages into winning strategies. This course describes the different types  more...

Using Progressive Discipline to Correct Problem Performance Using Progressive Discipline to Correct Problem Performance You've taken positive steps to help your employee turn a performance problem around, but the problem still persists. What do you do next? At this point, you must proceed cautiously but firmly and use a progressive approach to discipline. In progressive discipline, employees are subjected to increasingly severe penalties over time if  more...

Information Security Governance Developing an Action Plan ...Action Plan ISACA Certified Information Security Manager Certified Information Security Manager® In order for information security governance to succeed, there must be an action plan put into place to lay the groundwork for success. This course examines the assets, departments, resources, and people that play a role in bringing an action plan to life. This course will also examine the  more...

Customer Driven Process Improvement Implementing Maintaining Improvements Customer Driven Process Improvement: Implementing & Maintaining Improvements The final stage in customer-driven process improvement is implementing the changes that will enable a process to deliver what customers need. After determining customer requirements, measuring and analyzing current processes, and determining process problems and potential solutions, it's now time to take action. The  more...

Understanding Organizational Power Politics Understanding Organizational Power & Politics Because people sometimes have a negative opinion of politics and politicians, you might to think that politics should be kept out of business organizations. However, organizations are sites where power and influence are exercised, so politics can't always be avoided. The real challenge is to leverage organizational politics in a positive way.  more...

Creating Maintaining a Positive Work Environment Creating & Maintaining a Positive Work Environment Leaders play a vital role in establishing and maintaining a positive work environment. This is key to any organization's long-term success, no matter how many employees you have. It's leaders who foster the work atmosphere; they're responsible for conducting things in a way that helps raise people's spirits. Leaders can also help counteract  more...

MS Windows 7 First Look for IT Professionals MS Windows 7: First Look for IT Professionals Microsoft Windows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly easy environment to manage. This course looks at the SKUs of Windows 7 that will be available and discusses what is appropriate depending  more...

Preparing PowerPoint 2003 Presentations for Effective Delivery Preparing PowerPoint 2003 Presentations for Effective Delivery Microsoft To describe how to add slide timings and transitions, action buttons, and hyperlinks to PowerPoint 2003 presentations  more...

Advanced Querying in Access 2003 Advanced Querying in Access 2003 Microsoft To use advanced queries such as joins, parameter, action, and SQL queries  more...

Advanced Data Management in Access 2007 Advanced Data Management in Access 2007 Microsoft You can use Microsoft Access 2007 to manage your data efficiently using advanced techniques. There are many advanced methods that can be used for modifying and enhancing tables, reports, queries, and forms in order to meet your business needs. This course explains and demonstrates retrieving and validating data, using subforms and subreports,  more...

IT Project Management Essentials Executing IT Projects ...when the work gets going and the plan is transformed into action and results. From the start of this phase, it's important for the project manager to establish regular communications with project stakeholders - management, the development team, sponsors, and others - to keep them informed on how the project is progressing. In addition to communicating regularly with stakeholders, a project  more...

Succeeding in the American Workplace ...the American Workplace Efficiency, achievement, and action are important workplace values in the United States. And being successful in an American workplace can depend on how well you adopt practices that reflect these values. For example, do you actively look for ways to make things better in your organization? Do you know how to conduct meetings efficiently? Are you able to make  more...

Setting Up Securing Windows 7 Setting Up & Securing Windows 7 Microsoft Windows 7 provides tools that enable users to easily manage and maintain the operating system, programs, printers, and system and personal files. This course demonstrates how to use the Control Panel to install and manage programs and printers, and it shows the role User Account Control plays in security. This course also demonstrates how to use  more...

Managing Effective Business Meetings ... their goals and leave participants with a sense of satisfaction and accomplishment. Whether regular, recurring, or set up to achieve a special task, all meetings follow a core process: from opening on a positive note, through accomplishing the agenda items, to closing the meeting and following up. This course will lead you through that process, presenting best practices that will help you  more...

EU Privacy Data Security EU Privacy & Data Security The legal basis for privacy and data security in the EU is set out in Directive 95/46/EC, known as the Data Protection Directive, which was issued in October of 1995. EU member states were required to enact laws to carry out the Directive. The main purpose of the Directive is two-fold. First it aims to protect individuals' personal data. Second, it seeks to ensure  more...

Managing Resources During Difficult Times ... as economic hardship or even extreme growth need to take action. In particular, they need to mind their costs, including their staff-related costs. It's important to communicate with employees about changes in costs and potential reductions in staff as soon as possible to maintain their commitment to the company. Downsizing should be a last resort, and there are many progressive measures that  more...

Evaluating Supplier Performance Managing Supplier Relationships Evaluating Supplier Performance & Managing Supplier Relationships Evaluating the performance of your suppliers and maintaining mutually fulfilling relationships with them are essential activities in supplier relationship management. There are many types of supplier-related problems that you may have to deal with, and effective purchasing personnel use key performance criteria to analyze and  more...

Five Quick Steps to Telecommuting A self-paced ebook of tools to help you start your telework experience. This ebook-based course is designed primarily for corporate employees who would like the flexibility of telecommuting--working at home or other remote location--for several days each week. In five information-packed chapters, this self-paced ebook course helps you plan your telework experience, set up your home office,  more...

Learn How to Write the Kind of Cover Letter That Gets Results ... individuals who want to get a potential employer to take action and give your resume thoughtful consideration. Since no one can be expected to change their mind or take action if they are not predisposed to do so, this approach helps break down barriers that might otherwise preclude achieving a successful outcome. This course begins with the creation of a baseline of written information  more...

Writing Web Content (Master Class)-Self Directed ...rite hot text, you get your point across quickly, provoke action, and satisfy your toughest audience?your customers. Based on extensive research in usability, readability, and attention, and supported by advice from experienced professionals, this course will help you get your prose in shape for Web success. If you are already writing content for the Web, you will get immediate help with common  more...

Herbal Energetics: Learn How Herbs Work Within Your Body ...oncept of Disease, the Elemental Models and the Degree of Action that herbs take within the body along with the different herb types and applications. This course will help you to understand the basic concept of disease and how to choose which herbs (that you hear about in the national news) are right for you. I will also offer you links to items on the web that will add to your knowledge of  more...

Dealing With Violence In The Workplace Course description -- More often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication,  more...

Understanding Child Development ...ate the plan throughout the organization, convert it into action by developing supporting tactical plans, and reinforce results at all levels. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. This course will lead you step-by-step through the development of a strategic plan, beginning with a powerful mission statement, analysis  more...

Managing Stress Course description -- The tools and techniques in this course will help you understand and diagnose the stress in your life, identify the stressors you can and cannot control, and assess your readiness to make changes. There are methods to help you develop a systematic approach to eliminate stressors, manage your time, and implement short-term and long-term coping mechanisms. Youa ™ll develop  more...

Solving Problems as a Team Course description -- This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course  more...

5 Steps to Effective Persuasive Business Communication ...for anyone who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the  more...

Pharmacy Technician National Certification Exam Preparation Course ...erstand language. You will study side effects, drug interactions, mechanisms of action and other important information about major drug classifications. Pharmacy Calculations ? The National focuses heavily on math and because of this, the Calculations Review by itself is worth the price of this course! Most Pharmacy Technicians are not confident in their ability to perform difficult Pharmacy  more...

Learn How To Write Effective Persuasive Written Communication ...for anyone who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the  more...

Influence Your Customer to Take Action and Buy ..., you ask them to make a decision by suggesting they take action. According to the old school of selling, "getting action" is closing. But the word "closed" establishes an incorrect mind set for anyone who sells, since there`s nothing else to consider if you "close" a sale. Ideally, you want to think of helping the customer to buy. In this way you are "opening" ways to build a relationship and  more...

Chart Your Course to Emotional Intelligence To improve students ™ competence in emotional intelligence capabilities. This course is designed to put students in charge of their learning process by identifying which emotional competencies they need to practice, and allows them to choose developmental activities which are best suited to their personal situation. Through fostering students? desire to engage in the process of self  more...

How to Control Your Worker ™s Compensation Cost Cut! That ™s a wrap! With our safety-training course How to Control Worker ™s Compensation Costs , you will begin to leave many of those workers ™ compensation bills on the cutting room floor. How to Control Your Worker`s Compensation Costs Cut! That?s a wrap! With our safety-training course ?How to Control Worker?s Compensation Costs?, you will begin to leave many of  more...

Build Your Own BIZ - Customer Service Strategies This course will help you understand the importance of customer service and help you define who your customers are, how to measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special  more...

Build Your Own BIZ - Pricing Your Product This course will help you price your product for profitability and stability.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Price Your  more...

Design a Winning Business Based on Your Idea--Instructor-Led ...luate an idea?s chance of real success, and to develop an action plan for realizing it, you must do the legwork to analyze and refine it. A scientist working in a laboratory will develop an idea?a hypothesis?about how something works. In order to determine whether or not his idea has merit, he will devise experiments to test the validity of his idea. The results of his experiments will confirm  more...

Design a Winning Business Based on Your Idea--Self-Directed ...luate an idea?s chance of real success, and to develop an action plan for realizing it, you must do the legwork to analyze and refine it. A scientist working in a laboratory will develop an idea?a hypothesis?about how something works. In order to determine whether or not his idea has merit, he will devise experiments to test the validity of his idea. The results of his experiments will confirm  more...

Learn How to Write Persuasive Web-Based Text ...actitioners who want to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. Course access is given up to 90 days. Mentor debriefing at end of course.  more...

Senior Professional In Supply Management (SPSM ®) Certification Program ...er? Well, guess what? Nothing will change unless you take action towards becoming a world-class purchasing professional. You can earn your purchasing certification in less than 3 months if you devote more than 4 hours per week to this course of study. Accordingly, 2 hours per week will take approximately 6 months. It is suggested that the student schedule the appropriate time needed to  more...

Build Your Own BIZ - Better Budgeting This course will help you gain an overall understanding of the budgeting process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create  more...

Build Your Own BIZ - Bootstrap Marketing This course will help you create a marketing plan and learn to promote your product effectively.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Build Your Own BIZ - Branding and Beyond Learn how to use branding to set your product or service apart from the competition and build value. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Build Your Own BIZ - Crisis and Continuity Planning ...and suggest practical ways for your to put your plan into action. The class includes video, text, and downloadable resources. Description of Course Crisis and Continuity Planning will help you ensure the survival of your business in the event of a crisis event. The class will explore these areas: Moving your business Planning for emergencies Planning for the loss or absence of key employees  more...

Build Your Own BIZ - Customer Service That Sells ...ly doing with your customer service efforts and implement action steps to improve the level of customer service your are providing. The class includes video, text, and downloadable resources. Description of Course Customer Service That Sells will help you improve the level of customer service you provide to your customers. The class will explore these areas: Customer service fundamentals  more...

Build Your Own BIZ - Dynamic Workforce Management Effective personnel management is vital to your business. Dynamic Workforce Management will help you make sound personnel management decisions. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained  more...

Build Your Own BIZ - Employee Handbook This course will help you develop an employee handbook that helps you communicate the mission, vision, and objectives of your company. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...

Build Your Own BIZ - How to Borrow Money How to borrow money for business needs in a responsible and company-building manner. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Build Your Own BIZ - How to Fire Firing an Employee may be the most difficult function you have to perform. How to Fire will help you get through this difficult process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...

Build Your Own BIZ - How to Hire This course will help you make sound hiring decisions that help you maximize employee retention and return on investment. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your  more...

Build Your Own BIZ - Networking Learn to establish, nurture, and maintain mutually beneficial relationships with practical networking strategies.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your  more...

Build Your Own BIZ - Performance Improvement This course will help you facilitate performance appraisals with your workforce.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Build Your Own BIZ - Selling Skills This course is designed to sharpen your selling skills and help you close more sales. It will also help you set sales goals and measure the effectiveness of your sales force. Build Your Selling Skills and Close More Sales This course is designed to sharpen your selling skills and help you close more sales. The class includes text and downloadable resources. Description of Course Selling Skills  more...

Build Your Own BIZ - Teamwork This course will help you learn to build strong and effective workforce teams.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build  more...

Build Your Own BIZ - Using Financial Statements Understand and utilize financial statements to help you measure how well your company is doing. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Build Your Own BIZ - Writing a Business Plan Business plans play a vital role in getting your company up and running. They help you clearly define your goals, expectations, and needs. This online course will help you craft a successful business plan for your organization by providing valuable insights via video, text, and downloads. The course of study has been expertly developed by an accredited college and can be completed within the  more...

Build Your Own BIZ Comprehensive Certificate ...provides small business owners with timely expert advice, actionable templates, and mission-critical insights to daily challenges in the following areas: Business Operations, Customer Service, Finance, Human Resources, Sales and Marketing. What Does It Do? Provides News & Action Alerts News feeds relevant to business are communicated on the front page and updated continuously to keep you  more...

Writing Web Content (Master Class) ...rite hot text, you get your point across quickly, provoke action, and satisfy your toughest audience?your customers. Based on extensive research in usability, readability, and attention, and supported by advice from experienced professionals, this course will help you get your prose in shape for Web success. If you are already writing content for the Web, you will get immediate help with common  more...

How to Adopt Green Practices in Business and Gain a Competitive Advantage ... implement a sustainability program. You will develop an action plan to go green and learn how to effectively market and promote your company?s green efforts to help obtain and maintain a competitive edge. Course Goal The course is designed specifically to provide all the information and tools you need to create and implement a Green Action Plan that significantly enhances your company`s  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...nciples of pharmacology and a comprehensive study of drug action, routes of administration, classes of drugs by body system, as well as antibiotics, antiviral drugs, IV fluids, blood products, anesthetics, emergency drugs, vaccines and immunizations, and chemotherapy agents. Textbook: Understanding Pharmacology for Health Professionals, 3rd ed., by Susan M. Turley, 2003. Published by Prentice  more...

Helping Teachers Integrate Web 2.0 Tools Into the Classroom Curriculum ... their own Curriculum Integration Plan. This personalized action plan will help them integrate these technologies into their classroom curriculum. Enjoy this course for one full year access. Integrating Web 2.0 Tools Into the Classroom Curriculum This content library helps educators learn, use, and then integrate the latest Web 2.0 tools into their classroom curriculum. Throughout each of the  more...

The Communication of a Shared Vision "If you can dream it, you can do it." Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing  more...

Coaching Performance ...ers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A leader would take the time to coach Barry and find out what's really going on--perhaps determining that three weeks of training wasn't quite enough. Or perhaps discovering that Barry's mother died recently and he's struggling to concentrate. Or offering to find a mentor for Barry  more...

Succession Planning Strategies You've decided to create a succession plan for your organization, but where do you start? This course explains how to begin the succession planning process. You will discover how to initiate a succession planning process from the conceptualization of the problem to developing an action plan. You will also discover opportunities for customizing the succession plan. Your understanding of succession  more...

Managing Managers ...nsure that the organization's strategy is translated into action. These managers often need guidance, feedback, and appraisal on the application of business strategy. Managing managers is likely to be a greater challenge than ever before. It requires a new set of skills, insights, and competencies to drive performance and improve the bottom line. Successful managers must not only have the  more...

Managerial Decisions and Capital Budgeting ...decisions involve choosing between alternative courses of action and developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you with  more...

Management Development for Technical Professionals ...agement skills. With this preparation, you will create an action plan to realize your development program. Next, you will create the necessary personal and professional networks within your organization to ensure a smooth, successful transition from technical professional to manager. Upon completion of this course, you will be prepared for the challenges of management. You will lead with  more...

Managing and Maintaining Brand Equity ...cessfully? By being ready for change and having a plan of action. This course gives brand managers, and anyone involved in marketing, an awareness of the ongoing spectrum of issues involving brand management, as well as step-by-step strategies to help your brand survive--and even thrive--in a competitive market. So, what opportunities, influences and threats does your brand face? Lesson one  more...

Elements of Marketing Strategy You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their  more...

Analyzing the Market This course will walk you through four crucial elements of analyzing your market. First, you'll learn to scan your environment, considering the economical, technological, social, and political impacts on your organization. Then you'll learn how market segmentation can assist you in developing products and marketing strategies. You'll be given a set of tools that can be utilized for developing and  more...

Competitive Factors in Strategic Marketing You've got a great idea for a new product or service for your organization, or a major enhancement for an existing one. Now you've got to present the case to the decision-makers to go forward. What kinds of topics should you include in your strategic marketing plan? In this course you'll learn exactly what to consider as you develop and present your plan, including market data and competitor  more...

Writing a Marketing Plan Phase 1 This course will define the marketing plan, types of plans and outline the purposes for using a marketing plan. You will then get started on writing the plan by establishing objectives and working on introductory elements. Then, you'll complete a situational analysis that evaluates the overall market, industry, internal and competitive factors pertinent to your product or service. Finally, you'll  more...

Writing the Marketing Plan Creative Strategy You've completed the first part of your marketing plan. Now it's time to write about your marketing tactics. You'll discover just how to match your product with your target market, determining exactly what the competitive advantages of your particular product are. Then you'll explore the price-setting strategies that will help make your product a success.  more...

Creating a Marketing Campaign Your marketing plan has been approved Now you need to get the job done. How you execute your plan is as crucial as the plan itself. In this course, you'll learn about tactical marketing tools needed to put your plan into gear and create your marketing mix. These include branding, packaging, promotions, publicity, advertising and merchandising.  more...

Marketing Management So, now you're a marketing manager. What are the expectations you and others have of this position? What skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through  more...

Financial Analysis for Successful Marketing Whether you have a "head" for numbers, or a "dread" of numbers, no strategic marketing plan will be successful without a thorough financial analysis. The final course in this series takes a user-friendly, interactive approach to help you master the numbers game. You will analyze typical financial parameters associated with setting up a financial budget as part of an overall marketing strategy.  more...

Critical Thinking Skills for Managing "Rational decision making is linear and is what you do when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination." Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical  more...

Implementing a Succession Plan Simulation Ulema Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema Inc., produces single and multi-client studies on fast moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order  more...

Lean Logic ... when getting dressed. What is the logic behind taking an action that seems so counterintuitive? You probably wouldn't implement this new methodology without a thorough explanation of its origin and logic, right? Some of the lean manufacturing suggestions may also strike you as counterintuitive. That's because Lean Manufacturing is more than a concept, it is a philosophy based on definitions,  more...

Strategic Management - Corporate Implementation ...in corporate implementation. The first step is to develop action plans and functional tactics. Action plans guide strategic implementation by specifying a firm's given tasks for a particular period, while functional tactics are short-term activities that a firm undertakes to implement its strategies. The second step of corporate implementation is to integrate the strategies into the  more...

Harassment in the Workplace ...it. It also offers advice on selecting the best course of action to take should you find yourself involved in an incident of harassment. If you have questions about harassment either during or after this course, please contact the designated human resources professional at your company who is trained in this area. This course was developed with subject matter support provided by the Employment  more...

Managing Sexual Harassment Problems Simulation ...y, has been sexually harassing her, you will need to take action to deal with the situation. This simulation is based on the SkillSoft course "Supervisor & Manager Sexual Harassment Awareness" (lch_01_a02_lc_enus). Note that the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply  more...

Flash MX ActionScript ...ahlin teaches you the ins and outs of Macromedia Flash MX ActionScripting. Designed to create websites or multimedia presentations for CD-ROM, Flash MX ActionScripting allows users to create exciting animated graphics while keeping a smaller file size than with conventional graphic editing methods. Learn key concepts that will make your Flash designs efficient and entertaining. If you create  more...

PowerPoint 2000 Intermediate PowerPoint 2000 Intermediate (1 Hour 37 Minutes) 1.0 Customizing a Presentation (16 Minutes) 1.1 Bullets and Numbering 1.2 Animating Text 1.3 Slide Transitions 1.4 Speaker Notes 2.0 Creating Output (10 Minutes) 2.1 Previewing Presentations in Black and White 2.2 Printing Slides 2.3 Printing Handouts 2.4 Printing Speaker Notes 2.5 Printing the Outline View 3.0 Delivering a Presentation (10 Minutes)  more...

PowerPoint 2000 Set of 3 ...mation effects 6.2 Inserting animated GIF's 6.3 Adding an Action Button 6.4 Customizing a Color Scheme 6.5 Creating a Custom Background 6.6 Changing Tab Formatting 6.7 Hiding Slides 6.8 Adding a Presentation within a Presentation 6.9 Setting automatic Slide Timings PowerPoint 2000 Advanced (1 Hour 30 Minutes) 1.0 Working Visual Elements (3 Minutes) 1.1 Adding Textured Backgrounds 1.2 Applying  more...

FreeHand MX ...trude Smudge Shadow Trace Blend Mirror Graphic Hose Chart Action Connector Hand Zoom Colors: Line Colors: Fill Snap to Point and Object New In Freehand MX Multiple Attributes Live Effects Live-Edit Graphic Primitives Workspace Flash Integration Action Tool Connector Lines Tool Fireworks MX Integration Extrude Tool Modify Blends Working With files Launch Freehand Start Document Page Size and  more...

Communicating for Results ...lities to influence others to take a particular course of action. This course gives a practical demonstration of how to communicate for best results in three common, but sometimes difficult, situations. Firstly, you will learn the communication skills required to ensure the collaboration and cooperation of your colleagues and peers when you are working as a member or as a leader of a  more...

The Customer Service Agent in Action There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the  more...

Professional Skills for Customer Service Agents As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering  more...

Access 2000 Expert ...cify Criteria In Multiple Fields Modify A Query Create An Action Query Optimize A Query Specify Joint Properties For Relationships Data Integration Export To Excel Drag and Drop To Excel Use A Chart Link To Existing Data 5. Work with Reports Create A Report Create A Report In Design View Add A Calculated Control To A Report Modify A Report Set Section Properties Add A Graphic To A Report Modify  more...

E-Learning Essentials Part 1 E-Learning and Successful Strategy ...and pointers that direct translating the strategy into an action plan. Learn To To identify ways in which an organization's human assets contribute to its competitive advantage. To identify key aspects of e-learning. To identify ways organizations benefit from e-learning. To  more...

Brand Management Developing a Brand Strategy ... Given a situation, identify the action that is being taken to protect a brand. Create a brand vision. Create a sub-brand. Given a scenario, analyze why your new product failed. Audience The target audience for this series is brand managers, product managers, and marketing personnel  more...

Essentials of Business Law Employment Law ...air labor laws and labor and management issues, including actions that constitute wrongful discharge and a violation of employee rights. In addition, the program covers anti-discrimination legislation and defines which actions violate these laws. The program also includes ways for employers to deal with claims of discrimination as well as methods to prevent discriminatory actions from  more...

Visual InterDev 6 0 Implementing Server Technologies ... features and installation requirements of Microsoft Transaction Server (MTS) and the features of MTS components; Identify the elements and views of Microsoft Transaction Server (MTS) Explorer; identify the guidelines for creating transaction objects; create a package, add a component to a package and set the component properties; implement declarative security for MTS; set package identity and  more...

Oracle Workflow 11i10 Workflow APIs Procedures Error Handling ...edure for a post-notification function that validates the action taken on a notification. Match various categories of Oracle Workflow APIs with their features. Identify features of various Workflow Engine APIs. Distinguish between various Business Event System data types. Identify features of event data generate functions. Identify features of queue handlers. Identify features  more...

Oracle 11i10 System Admin Printer Management Form Personalization ... guidelines to enable multilingualism. Identify common actions associated with different action types. Identify concepts to debug forms in Form Personalization. Identify the steps for implementing the intermediate concepts associated with Form Personalization. Identify features of global variables. Identify features of Query-by-Example (QBE) mode. Identify features of special  more...

Lotus Notes R5 Collecting and Organizing Information ...g shortcut keys. Create a response document by using the Action bar. Print a Notes document by using the Action bar. Create a table in a document. Create lists in a Notes document. Create a section in a document. Format a document by changing the text attributes. Format paragraphs in a document by using the ruler. Format a document that contains tables by using the Table Properties  more...

Lotus Notes R5 Calendaring and Scheduling Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to display the Lotus Notes R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC .... This in turn facilitates both preventive and corrective action. Learn To: Understand the role of data in the implementation of Six Sigma. Understand how different types of data can be used differently in Six Sigma projects. Understand how metric systems help in collecting appropriate data. Develop a data collection plan. Understand the parameters for evaluating the  more...

Business Intelligence ...: Strategic Enterprise Management. Case for Action. Categorization/Keywords. Top-Level Application Architecture. Key Figures. Scope of BI. Business Information Warehousing. Business Information Warehouse Design. Business Information Warehouse Architecture. Use of Balanced Scorecards. BIW Project. C ontent Emphasis  more...

Lotus Notes R5 Calendaring and Scheduling Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to display the Lotus Notes R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes  more...

Oracle Form Builder Writing and Debugging Code ...debug PL/SQL code, and process queries. In addition, transaction processing, Form Builder application customization, and writing flexible code will be covered. L earn To: Identify the descriptions of the communication formats used by Form Builder. Write codes to detect errors, suppress system messages, create alerts, and control alerts at runtime. Run a form module in  more...

Oracle Form Builder Managing Module Types ...der by using the Default Menu. Match the Project Builder action types with their features. Modify a type by adding actions using the pop-up menu. Match the types of macros with their descriptions. Create a macro in a project by using the pop-up menu. Customize the Launcher by using the Project Builder default menu. Unit 2: Menu Module Creation Duration: 2 Hour(s) Match  more...

Oracle Form Builder Handling Multiple Object Relationships ...t trigger for a specific function. Create a mouse button action trigger for a specified task by using PL/SQL Editor. Identify the guidelines to follow while implementing the drag-and-drop functionality. Unit 2: Window and Canvas: RunTime Management Duration: 2 Hour(s) Match the window-interaction triggers with their characteristics. Match the built-ins used for manipulating  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ... rollback segments and allocate rollback segments to transactions appropriately. Define levels of locking, list possible causes of contention, use Oracle utilities to detect lock contention, resolve contention in an emergency, prevent locking problems and recognize Oracle errors arising from deadlocks. Use Oracle tools to diagnose and resolve contention. Launch Oracle Expert and  more...

Oracle Form Builder R6 Writing and Debugging Code ... in form modules. In addition, the course will cover transaction processing, Form Builder application customization, and writing flexible code. L earn To: Identify the communication formats used by Form Builder. Write the code to handle errors, suppress system messages, create alerts and control alerts at run time. Run a form module in debug mode. Identify the concepts related  more...

Oracle Form Builder R6 Controlling the User Interface Programmatically ...rigger by using the PL/SQL Editor. Create a mouse button action trigger for a given task by using the PL/SQL Editor. Match the mouse system variables with their uses. Identify the guidelines to follow while implementing the drag-and-drop functionality. Unit 2: Window and Canvas: Runtime Management Duration: 1 - 2 Hour(s) Match the window-interaction triggers with their functions.  more...

Excel 2000 Fundamentals ...heet. Enable the AutoComplete feature. Reverse the last action performed on a worksheet. Enter formula in a specified cell. Edit a formula. Identify the application of different types of cell referencing. Calculate a specified value of a range by using the AutoCalculate feature. Modify the range accessed by a formula. Copy a specified data from one location to another. Copy specified  more...

PowerPoint 2000 Expert User ...is saved as a file. Import an animated GIF file. Add an action button to a slide. Create a hyperlink to another slide in the same presentation. Create a hyperlink to a Web site from a presentation. Animate the components of a slide. Create a custom background. Create a summary slide of the selected slides. Generate meeting notes. Insert meeting comments on the selected slide. Export  more...

SQL Server 7 0 System Administration - Part 4 ...job. Perform the steps to define job steps. Configure action flow logic for a job step. Schedule the frequency of a job. Perform the step to create an operator for notification. Configure job history size. Identify the guidelines to help isolate and solve problems. Create an alert to respond to a specific error. Create an alert on a user-defined error. Define an alert  more...

SQL Server 7 0 - Implementing a Database - Part 5 ...e guidelines for creating stored procedures. Perform the action to execute a stored procedure. Perform the steps to alter a stored procedure. Perform the action to drop a stored procedure. Select the guidelines for input parameters used in stored procedures. Perform the steps to pass parameters into a stored procedure. Perform the steps to return a value. Match the method for recompiling  more...

Visual InterDev 6 0 Implementing Server Technologies ... features and installation requirements of Microsoft Transaction Server (MTS) and the features of MTS components; Identify the elements and views of Microsoft Transaction Server (MTS) Explorer; identify the guidelines for creating transaction objects; create a package, add a component to a package and set the component properties; implement declarative security for MTS; set package identity and  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 1 ...ments. Create components and packages that support transactions and asynchronous processing. C ontent Emphasis Skills-Based A udience This course is designed for programmers looking to develop applications using MFC library and Microsoft Visual C++. Participants should have completed the first five courses in this series. T otal Learning Time 6 - 8 Hour(s) Course  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...the features of IPSec communication modes. Identify the actions that need to be performed while designing an IPSec policy. Identify the sequence of steps in the phases of IPSec negotiation. C ontent Emphasis Skills-Based A udience This course is for System Adminstrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration series (courses  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...the features of IPSec communication modes. Identify the actions that need to be performed while designing an IPSec policy. Identify the sequence of steps in the phases of IPSec negotiation. C ontent Emphasis Skills-Based A udience This course is for System Adminstrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration series (courses  more...

Windows 2000 Installation Config Admin --Part 1 Installation Course Overview This is the first course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the activities to be completed before installing Windows 2000; identify and perform attended  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config ... Management. Match the disk error with the corresponding action to be performed to rectify that disk error. Configure removable storage media by using Computer Management. Insert removable storage media into a robotic library by using Removable Storage. Eject removable storage media from a stand-alone drive library by using Removable Storage. Eject a removable storage disk from a robotic  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config ... Management. Match the disk error with the corresponding action to be performed to rectify that disk error. Configure removable storage media by using Computer Management. Insert removable storage media into a robotic library by using Removable Storage. Eject removable storage media from a stand-alone drive library by using Removable Storage. Eject a removable storage disk from a robotic  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ... specific counter values in System Monitor. Identify the actions to be taken to optimize microprocessor utilization on a Windows 2000 Professional client in a specific situation. Identify the activities to be carried out to optimize memory performance on a Windows 2000 Professional client in a specific situation. Label the disk performance optimization actions for a Windows 2000 Professional  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ... specific counter values in System Monitor. Identify the actions to be taken to optimize microprocessor utilization on a Windows 2000 Professional client in a specific situation. Identify the activities to be carried out to optimize memory performance on a Windows 2000 Professional client in a specific situation. Label the disk performance optimization actions for a Windows 2000 Professional  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...ies and rules and add, edit IPSec filter lists and filter actions. Manage, monitor and troubleshoot IPSec. C ontent Emphasis Skills-Based A udience This series is designed for IT Professionals who are responsible for managing a Microsoft Windows 2000 network. Participants should have completed Microsoft Windows 2000 Installation, Configuration, & Administration (Course Series  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...ies and rules and add, edit IPSec filter lists and filter actions. Manage, monitor and troubleshoot IPSec. C ontent Emphasis Skills-Based A udience This series is designed for IT Professionals who are responsible for managing a Microsoft Windows 2000 network. Participants should have completed Microsoft Windows 2000 Installation, Configuration, & Administration (Course Series  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ...et Information Services console. Identify the corrective action to troubleshoot an error encountered while connecting to a Web site. Enable Internet connection sharing by using the Accessories menu. Configure an application for a shared connection by using the shortcut menu in the Network and Dial-up Connections window. Configure a service for a shared connection by using the shortcut menu  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ...et Information Services console. Identify the corrective action to troubleshoot an error encountered while connecting to a Web site. Enable Internet connection sharing by using the Accessories menu. Configure an application for a shared connection by using the shortcut menu in the Network and Dial-up Connections window. Configure a service for a shared connection by using the shortcut menu  more...

ZENworks 2 0 Desktop Mgmt Part 2 ...g the Scheduler utility in NetWare Administrator. Add an action using the Scheduler utility in NetWare Administrator. Sequence the guidelines for resolving policy package problems in the order in which they are applied. View the trusted tree on a Windows 95/98 workstation using the REGEDIT command. Unit 2: Managing Remote Workstations Duration: 2 - 3 Hour(s) Identify the tasks  more...

CIW E-Commerce Designer Part 3 Site Usability ...ice. Identify the guidelines for developing an e-service action plan. Identify the characteristics of synchronous service. Identify the e-commerce Web site administration tasks. Identify the administration functions available in Site Server Content Analyzer. Locate broken links in an e-commerce Web site by using Site Server Content Analyzer. Audience Candidates for the exam design and  more...

Enterprise Connectivity with J2EE V1 4 Java Server Pages This course will address the core and advanced features of J2EE SDK 1.4. Enterprise Connectivity. However, to fully prepare for the certification, it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are Web applications and JSPs. Learn To: Match HTTP methods with their functionality.  more...

Enterprise Connectivity with J2EE V1 4 Java Server Pages This course will address the core and advanced features of J2EE SDK 1.4. Enterprise Connectivity. However, to fully prepare for the certification, it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are Web applications and JSPs. Learn To: Match HTTP methods with their functionality.  more...

Strategic Sales Gaining Access to the Executives ...mer need: buyer unawareness, buyer realization, and buyer action. Learn To: Identify the importance of selling to top executives by using an executive mindset. Identify reasons to prepare for contacting the executive. Audience: This course is for senior sales professional that are tasked with selling enterprise solutions at an executive level. Also, this series is appropriate  more...

BizTalk Server 2000 Part 3 Monitoring Orchestration Course Overview This is the third course in a five part series that deals with the tracking of interchanges and business documents using BizTalk Document Tracking. It also covers the orchestration of the business process using BizTalk Orchestration Designer. The learner will review the core procedures necessary for using both these tools and has an opportunity to practice their use in the three  more...

Career Development Developing a Career Strategy ...alls of career goals setting. Take action to avoid pitfalls of career goal setting. Simulation Overview: In this simulation, you will meet with Susan Cole, an intern at Icon who is moving through the process of exploring different career paths. Susan has worked in several different departments during her internship, and she  more...

UNIX Shell Programming Part 1 Bourne Shell Bash ...9; Identify the features of signals. • Perform the action to trap signals. Audience The intended audience for this course are programmers working in a UNIX environment. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning  more...

UNIX Shell Programming Part 3 Korn Shell ...y features of exiting shell scripts. • Perform the action to parse a command line input by using getopts. Audience The intended audience for this course are programmers working in a UNIX environment. Students should have taken the first two parts of this series (13891 and 13892). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation  more...

Stress Management Fundamentals for Managers ... workplace stress, you should be able to take appropriate action to reduce the effects of stress on an organizational level. Learn To: Understand the importance of addressing stress management in the workplace and balancing your own stress management needs with those of your employees. Understand the causes and symptoms of employee stress and learn strategies for managing  more...

Stress Management Fundamentals for Employees ...es for combating stress, allowing you to take appropriate action to reduce its presence in your life. Learn To: Develop a basic understanding of stress and the importance of stress management. Understand different sources of stress and responses to stress. Understand how changes in lifestyle and attitude can reduce stress. Audience: The target audience for this  more...

Macromedia Flash MX Part 2 Animation Basics ...of sound and video. There is also a basic introduction to ActionScripting. Learn To To identify methods for drawing lines and shapes in Macromedia Flash MX. To identify methods for applying color fills in Macromedia Flash MX. To identify guidelines for importing graphics in Macromedia Flash MX.  more...

Budgeting Operating Manufacturing Budgets ...nally, the program covers several options for devising an action plan to solve a problem identified during variance analysis. Learn To Classify costs as fixed or variable. Classify costs as controllable or uncontrollable. Given a situation, identify the method used to create an operating budget.  more...

Economics Foundations of Macroeconomics ...gnize the causes of business cycles of expansion and contraction. Outline the role of government policy in macroeconomics. Name some key government policymaking tools. Simulation Overview: In this simulation, you will meet with Elizabeth Thomas, a senior Economics Consultant with Icon International, to  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...cess for applying Emotional Intelligence in everyday interactions with team members and employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, maximizing team and employee performance, and conducting interviews. Learn To Identify reasons Emotional Intelligence is important in the workplace.  more...

Call Center Inbound Customer Service ...Confirm a customer's request. Take action to fulfill a customer's request. Simulation Overview: In this simulation, you are a Customer Service Representative handling callers who have various needs. You must answer questions and take action in order to meet their needs. Each situation requires you to have a positive attitude  more...

Call Center Mgt Managing Motivating Your Staff ...th your employees. Develop an action plan with an employee who has below average performance. Audience The target audience for this series is all center managers who want to find ways to help their inbound call centers run more effectively. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs  more...

Sexual Harassment Resolving Sexual Harassment Claims ...hered in an investigation and how to implement corrective action. Learn To Identify the benefits of establishing a system for resolving sexual harassment claims. Identify the types of support investigators need from management. Identify areas in which management should provide investigators with training.  more...

Leadership Development Goal Setting ...nce to attain them. Create an action plan and set strategic goals. Effectively motivate and empower your employees. Use goal setting as a management technique. Audience This course is for managers and supervisors who are responsible for setting and achieving goals. Deployment Options e-Learning  more...

Succession Planning Setting Up a Succession Planning Program ...focuses on putting your Succession Plan on paper and into action. It begins with guidelines on writing a mission statement, policy and procedures, identifying target groups and other issues such as legal considerations. It then provides comprehensive guidelines on all aspects of rolling out your plan, how to communicate and provide training in it. The second part of the course focuses on  more...

Six Sigma Deploying Six Sigma ...eps for choosing a Six Sigma team. Unit 2: Six Sigma in Action (0.5 - 1 hour) Identify the Sigma level of the problem. Recognize the use of a Pareto chart to highlight major causes of problems. Identify input and output relationships that affect problem causes. Identify the problem by using a control  more...

Goal Setting Organizational Goal Setting ... Help a team develop and implement an action plan. Sequence the process for managing team goal failure. Classify a goal by its time frame. Identify the factors that influence strategic goals. Set strategic goals. Audience The target audience for this program is  more...

Employee Performance Resolving Conflict ...ds effectively. Select a course of action. Simulation Overview: In this simulation, two of your employees are responsible for establishing a new Consumer Support System. The telephone service was supposed to be installed three days ago, but is behind schedule. Unit 4: Conflict Within a Team (0.5 - 1 hour)  more...

Conducting Meetings The Meeting Process ... discussions focused, and summarizing accomplishments and action items. Objectively evaluate a meeting's effectiveness. Audience Managers and employees who want to learn the appropriate process for conducting meetings. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs  more...

Conducting Meetings Managing a Meeting ...ting's participants cease thinking independently and take action to avoid 'groupthink'. Identify and manage the difficult personality types present in a meeting. Audience Managers and employees who want to improve their ability to manage a meeting. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs  more...

Correcting Performance Problems Disciplining Employees ...oyee. You will also learn how to prepare for disciplinary action and how to determine whether you need a witness present for a disciplinary meeting. In addition, you will learn the proper way to document and use information about an employee's performance, as well as steps to follow when conducting a follow-up meeting with an employee. Learn To Ask questions to  more...

Managing Change Implementing the Change Process ...analyze a situation, prepare a plan for change, implement action, and monitor the progress of a change. Learn To Develop a change vision. Prepare a plan for change. Analyze a change situation. Implement a change. Audience This course is suitable for anyone involved in formal  more...

PowerPoint 2003 Proficient User This course builds on the knowledge acquired in the first course of this two-part series, Microsoft PowerPoint 2003 Fundamentals. In this course, the learner is guided through the steps for enhancing slide elements. How to add design templates and how to customize Slide Master are covered. Participants learn about hyperlinks, importing objects, and working with charts and graphs. This course  more...

Team Leadership Promoting Your Team s Effectiveness ... team's ineffectiveness. Take action to prevent the negative effects of diversity in your team. Follow steps to measure individual and team performance. Audience Managers and team leaders who are responsible for a team's effectiveness in an organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE  more...

Cross-Functional Teams Goal Setting in a Cross-Functional Team ...teams can develop a vision and mission, how to develop an action plan for a team, and how team members should set goals and objectives. Learn To Identify the characteristics of a cross-functional team. Identify the causes for success or failure of cross-functional teams. Choose six elements of a team  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 2 ...ing services and command line utilities of Microsoft Transaction Server (MTS), and the elements and views of the MTS Explorer interface. Manage and deploy packages in MTS. Implement security in MTS and SQL Server. C ontent Emphasis Skills-Based A udience This course is designed for programmers using Visual Basic 6.0 and are currently building desktop applications and  more...

Lotus Notes R5 Collecting and Organizing Information ...g shortcut keys. Create a response document by using the Action bar. Print a Notes document by using the Action bar. Create a table in a document. Create lists in a Notes document. Create a section in a document. Format a document by changing the text attributes. Format paragraphs in a document by using the ruler. Format a document that contains tables by using the Table Properties  more...

Lotus Domino R5 Development Part 2 Application Devel Fundamentals .... Match the predefined tasks that can be performed by an action in Domino Designer with their purposes. Create an action in a database form. Match the types of hotspots with their uses. Create an action hotspot in a form. Match the given tasks with the minimum ACL access levels that are required to perform the tasks. Identify the access options to be set for a user in a database ACL in a  more...

Lotus Domino R5 Development Part 3 Creating User Interfaces ...hics to a navigator. Add objects to a navigator. Add an action to an object in a navigator by using the Simple action(s) option. Add an action to an object in a navigator by using a formula. Unit 2: New Lotus Domino R5 Design Elements Duration: 3 - 4 Hour(s) Identify the differences between pages and forms. Identify the methods that can be used to display a page. Create a page  more...

Lotus Domino R5 Development Part 6 Developing Applications for Web Clients Course Overview This is the sixth course in a nine part series for webmasters, application developers, and graphic designers that will introduce Notes/Domino features, web-specific tasks, and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course, students will learn how to identify the features  more...

Lotus Domino R5 Development Part 7 Developing Applications for the Notes R5 ... elements in a table. Create a layout region. Create an action to invoke a form containing a layout region in a dialog box. Identify the functions of the Hide-When feature. Hide a database element by using the options in the Hide-When property pane. Hide a database element by using a formula. Unit 2: Application Development: Advanced Tools Duration: 3 - 4 Hour(s) Identify the  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 This course provides students with a practical view of the tasks involved in performing the actual migration of domains to a Microsoft Windows 2000 environment. As with an actual migration, the steps to accomplish the process are rather mechanical and straightforward. The bulk of the work in the migration is in the planning, which has already been covered in other courses, and confirming that the  more...

Windows 2000 Installation Config Admin --Part 7 Enterprise Networking ...e Printer Properties dialog box. Identify the corrective action to be taken to solve a problem in accessing a network printer by using the specified information. Identify the features of Terminal Services. Identify the tasks to be performed before installing Terminal Services. Install Terminal Services on a Windows 2000 server by using the Windows Components Wizard. Identify the tab that  more...

Windows 2000 Installation Config Admin --Part 7 Enterprise Networking ...e Printer Properties dialog box. Identify the corrective action to be taken to solve a problem in accessing a network printer by using the specified information. Identify the features of Terminal Services. Identify the tasks to be performed before installing Terminal Services. Install Terminal Services on a Windows 2000 server by using the Windows Components Wizard. Identify the tab that  more...

Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS ...ver. Update the statistics of a DHCP server by using the Action menu. Enable address conflict detection on a DHCP server by using the Action menu. Sequence the steps performed during audit logging in a DHCP audit log file. Troubleshoot a DHCP client for a logon failure problem. Identify the steps to diagnose the DHCP server problem when the DHCP server is unable to provide the DHCP service  more...

Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS ...ver. Update the statistics of a DHCP server by using the Action menu. Enable address conflict detection on a DHCP server by using the Action menu. Sequence the steps performed during audit logging in a DHCP audit log file. Troubleshoot a DHCP client for a logon failure problem. Identify the steps to diagnose the DHCP server problem when the DHCP server is unable to provide the DHCP service  more...

Windows 2000 Network Infrastructure Admin --Part 3 IP Routing ...uter by using the shortcut menu. Identify the corrective action for a specified problem with a RIP router on an IP network. Modify the preference level of an IP routing protocol by using the shortcut menu. Delete an IP routing protocol by using the Start menu. Unit 3: Routing and Remote Access Duration: 2 Hour(s) Add a static IP route to a Windows 2000-based routing table by using  more...

Windows 2000 Network Infrastructure Admin --Part 3 IP Routing ...uter by using the shortcut menu. Identify the corrective action for a specified problem with a RIP router on an IP network. Modify the preference level of an IP routing protocol by using the shortcut menu. Delete an IP routing protocol by using the Start menu. Unit 3: Routing and Remote Access Duration: 2 Hour(s) Add a static IP route to a Windows 2000-based routing table by using  more...

ASP NET Part 2 ADO NET Partitioning Tracing ...ist control. • Identify the syntax used to call an action stored procedure. • Identify the syntax used to retrieve data from a database using DataReader objects. • Identify the syntax used to create a parameter for a stored procedure. • Identify the syntax used to call a stored procedure. • Identify the syntax used to read data from a DataReader by using the  more...

Achieving Success Without Authority Personal Accountability ...le. Identify reasons for using action words in questions. Differentiate between positive and negative coaching behaviors. Differentiate between accountability and responsibility. Differentiate between direct and indirect accountability. Differentiate between  more...

Business Etiquette Communicating in Today s Workplace ...s for becoming a good conversationalist. Identify the actions you can take to overcome a conversational faux pas. Identify the responsibilities you should fulfill to prepare for a meeting. Avoid negative action during a meeting. Identify the actions you can take for building rapport with callers. Identify a well-written subject line. Sequence the features of a business  more...

Executive Level Leadership Becoming an Executive Leader ...Sequence the steps to take when translating a vision into action. Identify the benefits of a personal leadership plan. Identify the six steps for developing a personal leadership plan. Demonstrate how a personal leadership plan can affect an organization and an individual employee. Audience The target audience  more...

Mentoring Implementing a Formal Mentoring Program .... Identify the best course of action when a mentor and mentee cannot establish a strong relationship. Audience Managers, supervisors, and team leaders who have the authority to develop mentoring programs or serve as mentors to other employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs  more...

E-Learning Essentials Pt 1 - E-Learning and Successful Strategy This Course is designed to cover the broad offerings within the scope of e-learning and the various challenges that arise in implementing an e-learning solution. It places e-learning within the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective strategy in  more...

Executing Monitoring Controlling and Closing a Project ...ses are focused on anticipating problems and recommending actions. The Closing Process Group involves bringing the project to closure; the decision to finalize the project and its phases or cancel the project will depend upon the situation.The three Process Groups covered in this course entail many processes that are designed to manage progress, measure performance, take corrective action if  more...

Principles of Marketing - Fundamentals of Marketing Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process.  more...

Principles of Marketing - Product Strategy Principles of Marketing: Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development  more...

Principles of Marketing - Distribution Strategy Principles of Marketing: Distribution Strategy offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to manage  more...

Principles of Marketing - Promotion Strategy Principles of Marketing: Promotion Strategy offers the student an overview of the information required to identify the elements of the promotional mix, determine appropriate promotional objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps of  more...

Principles of Marketing - Pricing Strategy Principles of Marketing: Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect  more...

Principles of Marketing - Writing a Marketing Plan Principles of Marketing: Writing a Marketing Plan offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan.  more...

Relationship Management - Building the Client Relationship In "Relationship Management - Building the Client Relationship," you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn how to create and conduct an effective needs assessment and how to turn this needs assessment into a shared vision with your client. You will also learn specific action items  more...

Failure Mode and Effect Analysis Customers are increasingly raising the demand for higher quality products, which places added pressure on companies to deliver product capability and functionality while trying to maintain the quality and reliability of these products. In the past, reliability was achieved through extensive testing but often this testing was done in the late stages of development. Using the Failure Mode and Effect  more...

OSHA 30 Hour for General Industry - Online Training ...dule 2: Walking & Working Surfaces - Module 3: Emergency Action Plan - Module 4: Hazardous Materials - Module 5: Hazwoper - Module 6: Personal Protective Equipment - Module 7: Confined Spaces & Permit Required Confined Spaces - Module 8: Lockout/ Tagout - Module 9: Materials Handling & Storage - Module 10: Machine Guarding Safety - Module 11: Welding, Cutting, and Brazing - Module 12:  more...

OSHA 10 Hour for General Industry - Online OSHA Outreach Training ...ule 2: Walking & Working Surfaces a Module 3: Emergency Action Plan a Module 4: Hazardous Materials a Module 5: Personal Protective Equipment a Module 6: Machine Guarding Safety a Module 7: Electrical Safety a Module 8: Hazard Communication a Module 9: Hazardous Substances & Industrial Hygiene a Module 10: Safety and Health Programs a Final Exam At the end of each module,  more...

Green Infrastructure - Site Assessment - Best Practices course Quiz ...t Practices training module gives you the information and action items for assessing sites and identifying opportunities to implement Best Management Practices (BMPs) in Green planning, design and construction. Topics Discussed: - Mechanisms to affect right-of-way construction by private utilities - Technology to minimize pavement damage and degradation - Upgrades to utility  more...

Green Infrastructure - Construction Practices course Quiz ...r online, self-paced course gives you the information and action items to assess sites and identify opportunities to use Best Management Practices (BMPs) in Green planning, design and construction. You'll learn: * Site Protection * Plan development * Protecting water sources and planted areas * Developing waste management and recycling plans * Minimizing construction  more...

Green Infrastructure - Utilities - Best Practices course + Quiz The Green Infrastructure - Utilities Best Practices is one of an eight course series on Green Infrastructure that provides a template for design and implementation of Green Building concepts as they apply to cities and municipalities. This online, self-paced training course gives you the information and action items for assessing sites and identifying opportunities to implement Best Management  more...

Green Infrastructure - Pavement Best Practices course + Quiz ... This 3 hour online course gives you the information and action items to assess sites and identify opportunities to use Best Management Practices (BMPs) in Green planning, design and construction. You'll get: * Pavement lifecycle * Pervious vs. impervious pavement * Albedo or Reflectivity of pavement * Pavement materials * A materials program * Material  more...

Green Infrastructure - Landscape - Best Practices course Quiz ...his training module you will be given the information and action items to assess sites and identify opportunities to use Best Management Practices in Green planning, design and construction. Topics of discussion in the Green Infrastructure - Landscape - Best Practices course include: - Citywide landscape planning - Maintaining and enhancing biodiversity and ecology - Landscapes  more...

Green Infrastructure - Stormwater Management - Best Practices - Plus Quiz .... This 3-hour online course gives you the information and action items to assess sites and identify opportunities to use Best Management Practices (BMPs) in Green planning, design and construction. Topics presented in the Green Infrastructure - Stormwater Management - Best Practices program include: - Integrated stormwater management planning - Water pollution prevention -  more...

Bill Judges DOT 6060 Supervisor Drug and Alcohol Awareness Training - online ...ly over the last fourteen years, supervisors can now take action knowing they are protecting everyone. Supervisors will know not only how and when to do reasonable suspicion/ cause testing but why they need to do it. Included in the Course Materials Section of the Online Course: DOT Supervisor Handbook Follows the instructional video segments and provides additional information along  more...

Walking and Working Surfaces ...working surfaces and provides information about workplace action needed to eliminate or control these hazards. LEARNING OBJECTIVES: - Develop a working knowledge of key elements surrounding OSHA's Walking and working surfaces regulation - Understand key terminology concepts - Examine the consequences of poor housekeeping and hazards of wall and floor openings - Discuss the  more...

Means of Egress and Fire Protection ...l requirements of exit routes Learn about emergency action plans Emphasize the essential aspects of a fire protection plan Study training and other essential factors associated with a means of egress and fire protection Course Duration: 1 hour. COURSE PRE-REQUISITE: N/ A TESTING: Quizzes - All quizzes must be passed with a 100% to proceed forward to the next  more...

General Safety Health Provisions - en Espanol ...first aid, fire protection, as well as employee emergency action plans. LEARNING OBJECTIVES: - Know the responsibilities of the employer and employee in the workplace - Know the types of access you have to your medical records - Know the proper way to implement emergency plans A free demo of this safety course is available at the following link: http://bit. ly/ 4TFsSG Cost:  more...

Current Concepts in Chemotherapy ...rapy drug classifications and their general mechanisms of action 3. Identify the major side effects/ toxicities of chemotherapeutic agents 4. Describe safe chemotherapy handling techniques 5. Describe appropriate chemotherapy administration 6. Recognize common psychological effects in patients receiving chemotherapy Curriculum Chapter 1: Introduction to Chemotherapy a Definition a  more...