Customers Forever Whether your goal is to improve customer retention, create value and build customer loyalty or enhance the delivery of service to your customers, this program is for you.
This popular and highly effective one or two-day on-site program is designed specifically for all front-line and support employees. It presents a framework for improving service at the point of contact with the customer. This more...
Action Planning Workshop ...Action Planning Workshop
A Three Day Workshop for Creating a Strategic and Tactical Improvement Plan
You ve decided to make a commitment to software process improvement and your management team has given you their full support. What is the next logical step? The decisions you make at this critical point in your software process improvement program will have a profound effect on your program s more...
Competency Based Interviewing for Selection ...tain frequently asked questions by the interviewer
Action planning
Feedback
Meet The Faculty
Joseph Paulson is the India Affiliate of HRSG, a global leader in providing software for Competency Mapping and other services associated Competency Based Human Resource Management. He also runs in-house Developing Competency Profiles Workshop in association with HRSG. All participants more...
Train the Trainer Workshops and Certificate Programs The Training Clinic is Americas train-the-trainer leader and has been since 1977. We offer quality in-house professional development training programs for trainers, training managers and coordinators, training designers, supervisors, managers and secretarial support staff. We focus on the effective, inter-active design, delivery and management of training. We practice learning by doing, not just more...
Building Positive Working Attitude - Achieving Greater Results! Learning how to maintain a positive attitude in the workplace can be challenging. If you re like most workers, you probably have days that feel like nothing is going right.
How do you get through one of those and still have a positive attitude at the end of the day? If you take a few mental and physical actions through the day, it can make staying positive a lot easier. How it is working in a more...
Managing Meetings for Results 11 million meetings occur in the United States each day and many of them are ineffective. Yet, we continue to meet because of the promise of an effective meeting: shared knowledge, robust problem-solving, sound decision-making, clear action-planning, and commitment to results. This workshop will help you plan and manage business meetings that achieve target outcomes. more...
Management Skills for New Managers ...uilding simulation "The Subarctic -Survival Situation "
Action Planning
To set goals for implementation of the strategies and concepts of the workshop for improved managerial and leadership effectiveness
DAY TWO
Communication Styles
The DISC Personal Profile System, a learning tool to explore and identify behavioral tendencies:
-Discern behavioral strengths of others
-Value the more...
Developing People for Excellence ...l - life situations (video-based learning with feedback)
Action Planning
METHODOLOGY
The programme will be based on the principles of experiential learning. It will be highly participatory with ample use of role-plays, group work, practice, exercises and discussions. Video recording and feedback will be an important tool used. The atmosphere will be lively and informal. It would be more...
Working Under pressure What is pressure and stress?
Identifying the signs of stress.
Understanding the different causes of stress.
The nature of unhealthy pressure at work.
The impact of work pressures on others.
Managing personal work/life balance.
Tackling the pressure.
Action planning. more...