Instructor Led Action Plans Training

National Account Management Training This programme is designed for National Account Managers and Key Account Managers. The course is also suitable for Regional Account Managers and National Account Executives being groomed for NAM status. Delegates will leave understanding the role and responsibilities of the National Account Manager. The course will provide a clear structure for business analysis and business planning and will help  more...

Employee Engagement and Retention Strategies ...s is limited to 12. In addition, in order to ensure that action plans drafted in the workshop can actually be implemented, a 2-hour individual consulting session can be offered for free, if needed, for further support and fine tuning. By the end of the program, you will be able to: -Develop both simple and long term means to gather useful data -Analyze the reasons behind your employee  more...

GCX Certified Climate Change Adaptation Course ...duced to the concept of adaptation and the development of action plans to mitigate the predicted impacts of climate change. On completion, learners will come away with an understanding of climate change-related threats and ways in which these can be managed and mitigated. Facilitate adaptation to climate change through the skills that you acquire Become a knowledge leader with your new  more...

Equality and Diversity Portfolio of Courses ...the development of your equality and diversity policies/ action plans The next steps in developing equality and diversity across your organisation in terms of employment, volunteers, service delivery and with stakeholders Where to access further information and advice from a range of internal and external sources 2. Course Two- Implementing Equality and Diversity a  more...

Advanced management this course provides practical tools for better recruitment, motivation and general people management. It also highlights the manager's role in developing his people through coaching and performance management. It allows managers to adopt an implementable strategy when preparing their action plans. Program contents: *Role of management. *Types of management & individual profile. *Recruitment  more...

Changing Positively a The Age of Changea ™ may be an overworked phrase, but it couldna ™t be truer. Predictability exists only in dictionaries. Managing change and coping with change isna ™t the issue. Embracing change is the issue: thriving on it, becoming comfortable with it and helping other becoming comfortable with it is the real Demand. Workshop Benefits: As a result of this workshop, you  more...

Self Empowerment Self Empowerment - Achievement motivation Services Seta no 3760 The program designer conceptualised the program with the following sections: 1. Characteristics of high achievers. 2. Measure achievement motivation. 3. Understand the impact of achievement behaviour. a Self a Job a Family a Community. 4. Identify ways to become achievement oriented. 5. Plan life in terms of  more...

TRAIN THE TRAINER COURSE TITLE TRAIN THE TRAINER TARGET AUDIENCE Training, HR and Admin Executive/ Manager OBJECTIVES a Identify the latest training techniques. a Learn to identify training solutions and adopt an effective training strategy. a Understand the significance of the training cycle. a Learn how to handle difficult situations and trainees. a Learn how to develop a process for designing,  more...

Certified Purchasing Professional-CPP ...e writing Tenders, RFQs. -Practice negotiating. -Create action plans for critical purchases. -Develop and Practise skills with role playing examples. Who Should Attend? -Anyone working in Purchasing or Buying. -Buyers in Public, military and government. -Buyers working for private companies. -Managers of Purchasing Sections. -Members of supplier-management teams -Project Manager  more...

Managing Challenging Customers Professionally 28 29 Nov 2012 ...ions that fit - end on a positive note - follow-up with action plans - applying the 8-step process through skills practices of challenging customer scenarios: * the angry customer * the unreasonable customer * the confused customer * the verbally abusive customer - video and review plays applying the 8-step process in their own challenging customer scenarios Methodology  more...

Managing Challenging Customers Professionally 25 26 Sep 2012 ...ions that fit - end on a positive note - follow-up with action plans - applying the 8-step process through skills practices of challenging customer scenarios: * the angry customer * the unreasonable customer * the confused customer * the verbally abusive customer - video and review plays applying the 8-step process in their own challenging customer scenarios Methodology  more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 ...ions that fit - end on a positive note - follow-up with action plans - applying the 8-step process through skills practices of challenging customer scenarios: * the angry customer * the unreasonable customer * the confused customer * the verbally abusive customer - video and review plays applying the 8-step process in their own challenging customer scenarios Methodology  more...

communication skills training Communication skills module deals with training candidates on how to improve the level of speech through classroom based sessions or online lessons. At the end of the program, the candidate would have learnt how to effectively assess and use various methodologies to speak effectively. This happens through a structure of audio/ visual aids, enhanced review sessions and one on one personal  more...

Mastering Minutes and Meeting Protocol ...hat could otherwise be time-wasting sessions into precise action plans, by producing short, sharp minutes that accurately record and clarify the meetinga ™s objectives, decisions and to do lists. These everlasting and unchangeable records help organisations learn from past successes and challenges, and are vital to circumvent arguments and pinpoint accountability. To transform the look  more...

Personality Development ...viors in a cross-cultural setting. * Create personal action plans to ensure performance. Stand out and outperform the competition. Make a lasting impression and deliver results by joining our Personality Development seminar today. Personality Development is a skills-building program is for all professionals who want to positively stand out by improving their personality and creating  more...

Managing Organizational Goals As a manager, you are responsible for setting the goals for your team and for managing their work. Organizational goals can often get lost in layers of management and not get communicated to the individual contributors. In the absence of goals, employees can feel unmotivated or can even set their own goals for achievement, which will result in poor and conflicting team performance. In this course,  more...

Statistical Process Control with Minitab analysis Course Description The course introduces participants to the concept if variation and shows how to apply this concept for continuous improvement. This course offers applications of the SPC techniques that are an integral part of the corporate-wide quality control reproducibility and repeatability. Various techniques for process analysis are reviewed, including process capability and performance  more...

An Introduction to the Baldrige Criteria The Baldrige Criteria is the world's best model of performance excellence and the framework for the Malcolm Baldrige National Quality Award. This Introductory Course will introduce the core values of the Baldrige Program and present the seven categories of criteria within the Baldrige framework. Participants will learn how to identify strengths and opportunities for improvement, establish aligned  more...

Time Management With the numerous demands both personal and professional being placed on us today, there is never enough time to do all the things we would like to when we want to. The answer to this dilemma is to use time more efficiently, accomplishing more with less. This course will cover such topics as prioritization, goal setting, and activity logs. Who Should Attend Business professionals who wish to  more...

Root Cause and Decision Analysis ...e a wide range of possible actions; assess risks; develop action plans; and troubleshoot plans adding preventative and contingent actions as needed. By learning how to separate out independent and priority issues and applying the most appropriate analytical process, participants will be better able to respond in complex situations, save time, increase their efficiency and reduce the  more...

Understanding Managing Conflict Conflict is a fact of life. By better understanding conflict and how it affects your working relationships, you can begin to make conflict work for you, not against you. This highly-interactive 3-day course will help you strengthen your ability to work creatively with all types of conflict and improve your effectiveness in interpersonal relationships and negotiations. Extensive resources for  more...

Continuous Process Improvement Ensure Your Process Improvement Efforts Maximize Key Business Result Areas Needs and demands are constantly changing and so must the methods for meeting them. This comprehensive program takes a systematic approach to Continuous Process Improvement, providing participants with a proven methodology, process analysis tools, measurements, and process management techniques to continuously improve  more...

Communication That Get Results This workshop gives participants practical tools they need to be better communicators. Participants find out how they communicate by taking a communication assessment that helps them to learn how people see their communication style (positively and negatively). The workshop emphasizes skill building by using case studies, real-life examples and practice. Participants develop action plans at the  more...

Correcting/Counseling Performance Problems Correcting/Counseling Performance Problems "Leading Improvement" Many managers have been known to ignore employee performance and behavior problems. When this happens, managers pay the price in lowered employee morale, inconsistent levels of performance and ultimately poor results. Counseling poor performance or dealing with other disciplinary problems involves several skills: objective problem  more...