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Graduate Diploma in Sales Coaching Overview The principles governing the application of this unique approach to the understanding and acquisition of sales coaching skills have been drawn from extensive research into the professional coaching methodologies used by successful coaches in the fields of sports, music, dance, and acting. In these professions, coaches have a clearly defined system and they stick to it. In business the  more...

Action research for teachers and teaching assistants The Action Research course was designed for teachers and teaching assistants who want to develop their expertise or bring about change through a research approach. Background information Action research is both a way of solving a problem with what you do and the process by which you find the solution. An action researcher wants a solution. The process is an attempt to gain a better  more...

Managing Metaphors Author: Cynthia Wagner Weick Metaphorsa which transfer concepts from one context to anothera are typically viewed as a linguistic device used by poets. In this session you will see that metaphor also can be a powerful tool for creating and communicating new approaches to managing, and for understanding the approaches that prevail in your organization today. The objectives for todaya  more...

Designing Radon-Resistant Homes Overview Radon is a colorless, odorless, radioactive gas, which is found in all homes in varying amounts depending on the locality. Radon levels are measured in picocuries per liter of air (pCi/L) where a picocurie is a measure of radioactivity. The national average level within homes is about 1.3 (pCi/L). Not everyone who is exposed to elevated levels of radon gas will develop lung cancer, but  more...

Civil Behavior in the Workplace - A Manager s Perspective There has been a steady increase of lawsuits in our country stemming from behavioral issues in the workplace. This litigation is very expensive from financial and productivity standpoints of employers and financial and career impact standpoints of employees. You can do a lot to protect yourself from negative financial and career impacts by learning what your employer expects you to do. Also,  more...

Creating and Retaining a Diverse and Productive Workforce Major league baseball broke the color barrier not because of social consciousness but because they could no longer ignore the talented black players who performed so superbly. This course will teach you how to work with senior management in your organization as an internal consultant to focus on performance measurements and issues that will help create and retain a diverse and productive  more...

Reducing Lead Hazards During Construction Overview Employers must be aware of workplace hazards facing their workers and must take appropriate action to minimize or eliminate exposure to these hazards. The interim OSHA standard aims to reduce the exposure to lead for construction workers. The most significant way to achieve this was by lowering the permissible exposure limit (PEL) of lead from 200 micrograms per cubic meter of air as  more...

Nitrogen Oxides - Abatement and Control Overview Nitrogen oxides (NOx) are a very important family of air polluting chemical compounds. This course explains why NOx are important air pollutants and how NOx are formed and react in the atmosphere. This course also includes the principles on which all NOx control and pollution prevention technologies are based, available NOx technologies for various combustion sources, and performance  more...

Industrial Sensors and How They Work This course was written with the intention of showing engineers in all disciplines how to think about and apply standard electrical sensors. This is, by no means, a complete list. A task of that magnitude would be almost impossible. I have selected, however, those sensors that I have used the most in my career. The course starts by covering temperature sensors. This is followed by force measure  more...

EPA - Building Air Quality BAQ Action Plan Overview In today's complex building structures, it is imperative that the HVAC engineer have a basic knowledge of building air quality (BAQ) issues and action plans. With this knowledge the HVAC engineer can design the appropriate systems to help minimize BAQ problems. In this course the student will learn some of the basic steps in the EPA Building Air Quality Action Plan. The student  more...

Assuring Project Quality The implementation of major engineering projects usually begins with the development of conceptual feasibility studies followed by the performance of site selection and suitability investigations, the development of site-specific designs and finally by the construction and operation of the structures or facilities in question. It is not unusual for such major projects to take a decade or longer to  more...