Instructor Led Actions Training in Switzerland
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From Institute for Total Quality Management (ITQM)
EFQM European Assessor Training - Certificate Training - by ITQM



... The results of this assessment are the basis for further actions.
The EFQM Excellence Model is the basis for the European Excellence Award and many country awards.
Goals
a Understand the basics of Total Quality Management
a Understand the EFQM Excellence Model
a Understand the assessment process for the EFQM Excellence Award
a Understand the self-assessment process (case
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