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Excel 2002 Basic ... Indent Button Undoing The Last Action Undoing Multiple Actions Simultaneously Displaying The Office Assistant Hiding The Office Assistant Closing Excel Lesson 2: Working With Data Introduction Lesson Objectives Opening Excel Preparing To Work Renaming A Worksheet Color Coding Sheet Tabs Entering Text Moving The Cell Marker Changing Orientation Of Text The Undo Command  more...

Powerpoint 2002 Basic ... Color Schemes Editing A Color Scheme Undoing Multiple Actions Closing Slide Master View Inserting A New Slide Applying A Text & Content Layout Removing Bullet Formatting Line Spacing Displaying The Ruler Indenting Text Hiding The Ruler Content Placeholders Inserting Clip Art Resizing A Picture Manually Resizing A Picture Repositioning A Picture Rotating A Picture Searching  more...

Foundations for Business Execution ...is about achieving results. It's about turning ideas into actions and dreams into reality. It's not a process or a formula, but a state of being that will permeate and transform your entire organization. This course will provide you with the basic information you need to create an execution culture in your organization. In one lesson, you'll examine execution cultures to uncover what execution  more...

Creating a Business Execution Culture ...u'll learn about ways to turn your visions and ideas into actions. Do you have the right team in place to execute your ideas? You'll learn about assessing talent in both your existing team members and in potential new hires. Will the same team still be right one year from now? What happens if one of your team members isn't thriving in the new execution culture? What if a team member simply  more...

Business Execution in Action Business Execution in Action The best operational strategies in the world are not worth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you  more...

Effective Budget Management Effective Budget Management A priority of effective budget management is to take steps to ensure that businesses create a manageable and controllable budget and to prevent cash crunch situations from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual  more...

Fire Safety and Prevention ...res and recognize fire hazards. It will also discuss what actions to take in the event of a fire, including the proper use of portable fire extinguishers. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the chemistry of fire, recognize common fire hazards, classify types of fires and fire  more...

Fire and Explosion Hazards ...actions to reduce the risk of fire and explosion due to chemical reactions, ignition of explosive or flammable chemicals, ignition of materials due to oxygen enrichment, and sudden releases of materials under pressure. Learning how to prevent and protect yourself and others from fire and explosion hazards can help save resources, time, and possibly, lives. The content in this course is designed  more...

Emergency and Disaster Preparedness Emergency and Disaster Preparedness This course was designed and developed to provide instruction on emergency response, safety, reporting, and evacuation of company facilities and work areas in the event of a natural disaster, fire, bomb threat, or other emergency. The procedures contained in this training should be followed unless otherwise directed by your employer, police or fire  more...

Electrical Safety Electrical Safety An awareness level course that discusses how to work safely with electricity. It focuses on specific electrical hazards found in the workplace and methods to minimize or eliminate those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recall basic rules of electricity as they  more...

Improving Your Emotional Intelligence Skills Self-Awareness Self-Management ... to build your emotional intelligence through appropriate actions and techniques for managing your emotions. You'll focus on the competency areas of self-awareness and self-management. You'll learn how to identify and regulate your own emotions through self-awareness techniques, including understanding the value of emotional self-awareness and recognizing typical behavioral and physical  more...

Improving Communication in Cross-cultural Relationships Improving Communication in Cross-cultural Relationships Cross-cultural communication has assumed even greater significance in the current global business context where people from diverse cultures share common business goals and working spaces on a day-to-day basis. It is essential for a skilled communicator to recognize and deal with cross-cultural differences and other barriers in the way  more...

Documenting Discipline ...ciplinary documents are the best defense when a manager's actions are called into question. Without these documents there may be no record of a worker's repeated infractions or failure to satisfy job requirements. There may also be no evidence of a manager's attempt to deal with the worker in a fair and constructive manner. This course explains how documentation can make all the difference, and  more...

Project Management Process Groups ...th Edition-Aligned Processes: a set of interrelated actions and activities performed to achieve a specified set of products, results, or services. Good processes, meaning those based on sound principles and proven practices, are project managers' best friends. They act like the solid tracks that keep a train going in the direction it needs to go. Following a set of established processes  more...

Create Work Breakdown Structure ...rojects can quickly get out of control if the appropriate actions aren't taken initially. A project's work breakdown structure (WBS) provides the foundation for defining work as it relates to the project objectives and establishes the structure for managing the work to completion. This course will highlight the importance of the WBS and how it relates to the overall success of a project.  more...

Workplace Violence ...ly warning signs of impending workplace violence, and the actions they can take to prevent and reduce workplace violence. This SkillSoft product has been reviewed by the Employment Practice Group of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials,  more...

Anti-Money Laundering ...national anti-money laundering efforts. It also discusses actions that those working in banks, insurance companies, and other financial institutions can take to better identify and manage risks associated with money laundering. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green  more...

Conflicts of Interest in the Workplace ...e to identify the relationships, interests, activities or actions that may create conflicts of interest for their organization, so they can ensure that effective, fair, and legal practices are followed when making or reviewing business decisions. In addition to enabling employees to recognize conflicts of interest they may have with their employer, this course will enable decision-makers in  more...

Managing from Within Self-empowerment ... taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you will be driven by ownership, initiative, and performance. This course focuses on attitudes and behaviors that promote self-empowerment. It provides strategies for empowering yourself through self-coaching, approaches for developing an entrepreneurial  more...

Sarbanes-Oxley What You Need to Know ...g both corporations and individuals accountable for their actions via administrative, civil, and criminal enforcement mechanisms. Sarbanes Oxley provides the most forceful protections to date for corporate whistleblowers: it prohibits retaliation against whistleblowers, reinforces the act of whistleblowing, and requires public companies to adopt a code of business ethics and protocols for  more...

Spill Prevention and Control Spill Prevention and Control This course provides information about hazardous materials; spill control, and confinement methods. The intent of the course is to provide the learner with information about the safe handling, movement and storage of hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives  more...

Workplace Security Awareness ... of basic workplace security fundamentals and appropriate actions for workers to take in the event of potential threat situations that may be encountered in the workplace, including encountering trespassers, receiving phone threats, dealing with workplace violence incidents, evacuating during an emergency, and protecting against various types of terrorist acts. The content in this course is  more...

Conducting Coaching Sessions Conducting Coaching Sessions An important part of any coaching session is asking the right questions. When you do this, your coachees will be more focused, attentive, and proactive in finding their own solutions. But you need to know what questions to ask, and in what order. It helps to follow a structured approach that guides you from a broad understanding of what your coachee is trying to  more...

Portable Fire Extinguishers ...asses of fires, types of portable fire extinguishers, and actions to take in the event of a fire. It describes when and how to use portable fire extinguishers to put out small fires. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to: discuss the regulatory background for portable fire  more...

Machine Guarding Machine Guarding This course will provide definitions, general requirements, and requirements for different kinds of machinery concerning the Machine Guarding Program. It will provide general discussion of various guarding methods, as well as defining terms associated with machine guarding. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Recovering from Business Crises Recovering from Business Crises The crisis is contained and being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions,  more...

Building Positive Support for Change Building Positive Support for Change It's often said that people don't like change. But when it comes to organizational change, employees are genuinely interested in making things better an improvement in processes, systems, functions, or services most likely translates into direct improvements for the employee too. But employees cannot support change and recognize its benefits without first  more...

Hazardous Materials in the Workplace ...scusses proper handling of chemicals in the workplace and actions that can be taken to protect the workers, the public, and the environment. It also covers the roles and responsibilities of those responding to events involving hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to define  more...

Understanding Organizational Ethics Understanding Organizational Ethics An organization's culture evolves from the values of its members. However, organizational culture and ethics are more than the sum of their parts. Organizations develop a self-sustaining and durable system of ethics that exerts a powerful influence on the actions, decisions, and behaviors of all employees. This course gives employees the ability to  more...

Negotiation Essentials What is Negotiation Negotiation Essentials: What is Negotiation? Everyone has to negotiate at some point in his or her life. Strong negotiations skills can be survival skills, both in and out of the workplace. But being able to negotiate successfully requires that you understand some of the basic concepts of negotiation. Negotiation has been described in many ways getting what you want, reaching an agreement,  more...

Negotiation Essentials Avoiding Pitfalls in Negotiation Negotiation Essentials: Avoiding Pitfalls in Negotiation Negotiations can be tough. But keeping your wits through pressure and problems can lead to breakthroughs and success. Negotiations commonly fail because poor approaches and tactical blunders create additional stumbling blocks to overcome. Negotiators need to be aware of the kinds of actions or attitudes that can hinder the achievement  more...

Applying Your Field Sales Approach Applying Your Field Sales Approach A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales  more...

Telesales Communications ...uccess. You will be given techniques that will guide your actions. You will be given strategies that will help you compensate for the telephone's lack of nonverbal cues. Since part of telephone communication requires listening, you'll be asked in this course to listen for various verbal cues. For this reason, certain sections of this course deviate from standard SkillSoft courses in that they  more...

Business Crisis Management Simulation Business Crisis Management: Simulation You're the director of operations and the leader of the crisis management team for Sunshine Cruise Lines. There's a fire on board one of the company's ships during a passenger cruise, and you'll need to manage this crisis swiftly and effectively. To begin, you'll need to take a snapshot of the situation by communicating with the safety officer on board  more...

Creating Your Own Leadership Development Plan Creating Your Own Leadership Development Plan Creating your own leadership development plan is a significant part of any successful and valuable leadership-development strategy. Leadership development plans help to ensure that you remain focused on what is required to continually grow and develop as a leader. This includes assessing your own style, values, and requirements, as well as  more...

Leadership ...al in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear understanding of these elements is key in developing an organization's strategic plan and vision. These core elements include: organizational  more...

System hacking Malicious Content ...d or sending malicious content are the two most performed actions by hackers. As an ethical hacker, it will be your responsibility to test systems against hacking and to be prepared for the different types of malicious content that hackers will try to get into your network environment. This course examines password cracking methodologies and tools, privilege escalation, keyloggers, rootkits,  more...

MS SharePoint 2010 New Features for Power Users MS SharePoint 2010: New Features for Power Users Microsoft SharePoint Server 2010 offers a number of new features and enhancements that help to ease the day-to-day tasks of power users. There are a number of changes to the SharePoint 2010 interface, as well as changes and enhancements in the method and location of accessing specific options. This course explores the enhanced SharePoint 2010  more...

Information Security Program Management Resources Implementation Information Security Program Management: Resources & Implementation ISACA Certified Information Security Manager Certified Information Security Manager® Once there is an information security program framework in place, the next step for an information security manager is to catalog the resources on hand, and to assemble the resources that are still required in order to implement the  more...

Cisco TSHOOT 1 0 Maintaining Troubleshooting Network Security Solutions ...spect of troubleshooting in a secured network is that the actions that an engineer is allowed to perform might be limited by the security policy. As part of the change control procedures, each change needs to be evaluated for compliance with the security policy. Even temporary changes made as part of the diagnosis during troubleshooting processes need to be carefully evaluated against the  more...

The Benefits Challenges of Engaging Employees The Benefits & Challenges of Engaging Employees Creating an engaged and motivated workforce can help make an organization more innovative, productive, and profitable. This course reviews the benefits of having an engaged workforce and defines the attributes and actions of engaged employees. It also explores employee motivation and commitment challenges and examines how employee engagement  more...

Delegation Essentials The Delegation Process Delegation Essentials: The Delegation Process Delegating work to employees isn't simply a matter of off-loading whatever tasks you don't want to do yourself. Effectively delegating tasks as a manager requires careful planning, selection, and follow-up. This course explores the process of delegation and describes techniques that managers can employ to delegate tasks effectively. Specifically,  more...

Building Lasting Customer-Brand Relationships Building Lasting Customer-Brand Relationships The focus of brand management today is on building lasting relationships between a brand and its customers. Effective brand relationship management involves knowing a brand's customers and being aware of their changing needs and behaviors. It also involves looking for new ways to deepen the attachment between a brand and its customers. This  more...

Developing a Brand Internally Developing a Brand Internally Many brands fail to deliver what they promise because of a lack of internal focus and engagement in the brand development process. If your employees and organizational culture aren't aligned with your brand, you'll likely fail to deliver the full value potential of your brand. Internal engagement is increasingly being viewed as not only key to effective brand  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions ... time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and disruption? How do you test a chosen solution to ensure its effectiveness? This course addresses such questions. It outlines ways to  more...

Customer Driven Process Improvement Implementing Maintaining Improvements Customer Driven Process Improvement: Implementing & Maintaining Improvements The final stage in customer-driven process improvement is implementing the changes that will enable a process to deliver what customers need. After determining customer requirements, measuring and analyzing current processes, and determining process problems and potential solutions, it's now time to take action. The  more...

Understanding Organizational Power Politics Understanding Organizational Power & Politics Because people sometimes have a negative opinion of politics and politicians, you might to think that politics should be kept out of business organizations. However, organizations are sites where power and influence are exercised, so politics can't always be avoided. The real challenge is to leverage organizational politics in a positive way.  more...

Organizational Behavior Dynamics of a Positive Organizational Culture ...an invisible, dynamic force that drives a company and its actions. Culture is reflected in artifacts, patterns of acceptable behavior, and shared traditions, values, policies, attitudes, structures, and beliefs within any relatively stable organization. In this course, you'll learn how to foster a positive organizational culture. You'll first learn about the characteristics of a positive  more...

Configuring Hardware Applications in Windows 7 ...many features built into it to allow you to perform these actions. This course will examine how to install, configure, and troubleshoot devices drivers ; Applocker will be examined; application compatibility tools will be configured, and IE 8 will be examined to show how administrators can configure it for end user support. This course maps to exam 70-680: TS: Windows 7 Configuring. This exam  more...

Advanced Document Features in Word 2007 ...macro is a set of instructions that can group a series of actions and keystrokes as a single command. You can also simplify the management of your Word 2007 files by using master documents. Master documents divide large files into related subdocuments through a series of links. This course demonstrates how to create, edit, copy and delete macros through the use of the macro recorder. In  more...

JavaScript Functions Regular Expressions ...ncapsulate statements to perform more powerful and useful actions in a reusable piece of code. Regular expressions ease the task of validating data in JavaScript programs. This course will explore how to use Function objects and useful predefined functions that are part of the JavaScript language. It will also detail the regular expression support built into JavaScript that allows developers to  more...

NET Framework 4 0 ASP NET MVC 2 with VB 2010 .NET Framework 4.0: ASP.NET MVC 2 with VB 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Web Applications Development (Exam 70-515) Visual Studio 2010 and ASP.NET MVC provides a framework for implementing the Model View Controller architecture in ASP.NET applications. This course covers the fundamentals of ASP.NET MVC and describes how to create applications based  more...

Using SQL Server 2008 Messaging Full-Text Search Scripts Track Changes ... integrated into SQL Server and offers cmdlets to perform actions on database objects using methods within SQL Server Management Object (SMO) models, and to run scripts to perform tasks within SQL Server. Developers can also use Database Mail to send messages to mail accounts within a profile. This course demonstrates how to implement Server Broker, change tracking, full-text search, and  more...

Querying Cubes Working with Data Mining in SSAS ...so provides a review of Key Performance Indicators (KPI), Actions, Perspectives, Translations, and Stored Procedures. In addition, this course introduces data mining. It looks at the logical and physical architecture of data mining including data mining structures, models, and algorithms. Tools related to data mining such as the Data Mining Wizard, Data Mining Designer, and SQL Server  more...

Oracle Database 11g Basic User Strong Authentication ...privileges and access rights, so that you can audit their actions on the data. This course covers creating and auditing database authenticated users and operating-system-authenticated users. It explores authenticating users with passwords or the operating system, and protecting passwords and database link passwords. In addition, this course describes strong authentication that uses  more...

IT Project Management Essentials Monitoring Controlling IT Projects ...ust analyze any variances from the plan and identify what actions may need to be taken. If project managers don't monitor their projects on a regular basis, they won't know which tasks are behind schedule or over budget, or what the issues or risks are. IT projects can be complex, with many variables, and it's important that project managers know, at all times, how the project is progressing  more...

NET Framework 4 ASP NET MVC2 with C 2010 .NET Framework 4: ASP.NET MVC2 with C#2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Web Applications Development (Exam 70-515) Visual Studio 2010 and ASP.NET MVC provides a framework for implementing the Model View Controller architecture in ASP.NET applications. This course covers the fundamentals of ASP.NET MVC and describes how to create applications based on  more...

Business Law the Manager s Responsibilities ...cumstances you may be held personally responsible for the actions of others? How can you protect your organization and yourself when dealing with legal issues? As a manager, knowing the answers to these questions can help you make decisions that are better for you and your organization. It is essential that managers understand the principles of business law as they fulfill their  more...

Cummunicating During Difficult Times ...that identifies the exact nature of the decisions and the actions needed to implement them will help leaders get the necessary support from employees. This course explains the responsibilities of various leadership roles when communicating during challenging times. It then covers how to create a communication plan using a five-step process. Finally, it gives guidance and an opportunity to  more...

How to Interview Like a Professional ...o master interviewing techniques. You?ll learn the top 10 actions you can take to sell yourself and how to handle salary during an interview. You?ll become a master of small talk with the 30-Day Rule. You`ll learn about the pitfalls of interviewing and how to avoid them, how to act, what to wear, and what to say? or not say? during an interview. And you?ll find out what is expected of you and  more...

Laboratory Audit Essentials Data generated by environmental laboratories are used to make strategic decisions for all types of projects (investigation, remediation, compliance, etc.). It is vitally important that the data are of the highest quality to avoid costly resampling and budget overruns. The goal of this course is to provide information so that an individual can conduct an environmental laboratory audit. A laboratory  more...

Nutritional Herbalism: Learn How Herbs Work Within Your Body ...lth problem. In this course we will examine the different actions that herbs take within the body and who should and should not use certain herbs. This course will help you to choose which herbs (that you hear about in the national news) are right for you. I will also offer you links to items on the web that we can use in our discussions. Your active involvement and participation in this  more...

Legal Research and Writing ...any further misconduct may result in further disciplinary actions Failure or forfeiture: loss of all or part of the credit for work conducted in association with academic dishonesty Suspension: removal from the College for a determined period of time Dismissal: permanent removal from the college If you are going to properly use the ideas of another, you must do the following: Know the  more...

How to Build And Maintain Rapport With Your Clients ...d to most favorably? People who are like us --- in ideas, actions, values, even speaking patterns. When in Rome, do as the Romans do. More experienced and successful communicators realize the impact of maintaining rapport and coming back to regain it, if it`s lost. Over the years many rapport skills and techniques have been used successfully: find something in a customer?s office that you could  more...

The Art of Professional Telephone Communication Turn your telephone calls into a selling advantage Business and telephone calls go together like salt and pepper. When you use the telephone you are at the disadvantage of not being able to see your customer. There are verbal skills and strategies you can use to turn the telephone into a selling advantage. Tuning in to key words will indicate buying style and presentation preferences. You want  more...

Designing Security for a Windows 2003 Network - MCSE (70-298) This course is desigend for the student seeking MCSE Certification who would function in medium to very large computing network environments that use Microsoft Windows 2003 as a network operating system. Student will learn about network security issues, concerns and protection. This course is designed to to teach the student network security and related security concerns and necessary actions to  more...

Complete Paralegal Training Program (Self-Paced) A complete and comprehensive paralegal training program, taken entirely online, designed as a 5 to 6 month fast-track course but can be taken at a accelerated pace. This is a industry standard Certificate of Completion program. This state-of-the-art paralegal home training course, through which the student may quickly and easily learn this complex, prestigious and fascinating discipline, was  more...

Learning to Avoid Questionable Interview Questions ...minating against certain groups of people and from taking actions that impact those groups adversely and unfairly. Questionable Interview Questions Many aspects of employment are heavily regulated in the U.S., none more than the interviewing and hiring process. State and federal statutes and court decisions prohibit employers from discriminating against certain groups of people and from taking  more...

Legal Transcription Training This unique and totally on-line program teaches you to do legal assistant, transcription and legal secretarial work. Many opportunities exist to specialize in various types of law, real estate, criminal, family, personal injury, business, etc. The course was designed by a recognized leader in development of training materials. This course offers a Certificate of Completion allowing you to sit for  more...

The Art of Active Listening ...ood listener is not a passive activity. It entails taking actions that will encourage the other person to open up and communicate what is really on their mind. Good listening is active listening. That is the topic of our course-- Active Listening. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new  more...

Leadership and Change ... their organizations to greatness. What are the events or actions that led you to believe these leaders were exemplary? Was it the development of a new product, the revival of a failing business, or perhaps the start-up of an entrepreneurial venture? People who become leaders are individuals who triumph during times of turbulence, conflict, and change. They look for ways to change the status  more...

Managing for Asset Control ...actions to safeguard, control, and manage the assets it owns. As a business manager, it's your responsibility to set up policies and procedures to safeguard your company's assets--especially cash assets. In this course, you will learn about cash transactions, inventory control, and accounts receivable management. These lessons will provide you with the knowledge and skills you require to apply  more...

Addressing Problem Performance ...to be aware of the legal implications of the disciplinary actions they take, if they are to avoid causing substantial litigation problems for their company. The conventional staged disciplinary approach based on a punitive style is considered in detail so that managers can feel confident in the way they progress form verbal warnings, through written warnings, and finally to the termination  more...

Strategic Management - Corporate Implementation This course focuses on the corporate implementation phase of strategic management. There are three steps involved in corporate implementation. The first step is to develop action plans and functional tactics. Action plans guide strategic implementation by specifying a firm's given tasks for a particular period, while functional tactics are short-term activities that a firm undertakes to implement  more...

Illustrator 9 Offering an unparalleled combination of creative freedom and productivity, Adobe Illustrator is preferred by designers, graphic artists, technical illustrators, and business professionals. In this Virtual Training Company tutorial, Rachel Caplan guides you through the basics of Illustrator 9, then leads you into the more technical territory by showing you how to modify objects, the use of  more...

Flash MX Techniques ...ographs Photo Animation and External Movie External Movie Actions External Text Updating External Movies Return Button Player Mask Player Names and Housekeeping Buttons Activating Buttons Cannon Video Overview and Setup Background Barrel Pt 1 Barrel Pt 2 Front Wheel Pt 1 Front Wheel Pt 2 Back Wheel and Tails Animation Pt 1 Animation Pt 2 Shell Shell Animation Smoke Export Video Compositing With  more...

Flash MX for Designers ...s. Bitmap Graphics Symbols and Instances Shared Libraries ActionScript Previewing Your Movies Naming Conventions The Toolbox Toolbox Overview Arrow Tool Subselection Tool Line Tool Lasso Tool Pen Tool Text Tool Oval and Rectangle Tools Pencil Tool Brush Tool Free Transform Tool Fill Transform Tool Ink Bottle, Paint Bucket and Eyedropper Tools Eraser Tool Hand and Zoom Tools Color Selection The  more...

Flash MX ActionScript ...ahlin teaches you the ins and outs of Macromedia Flash MX ActionScripting. Designed to create websites or multimedia presentations for CD-ROM, Flash MX ActionScripting allows users to create exciting animated graphics while keeping a smaller file size than with conventional graphic editing methods. Learn key concepts that will make your Flash designs efficient and entertaining. If you create  more...

Handling Conflict No one can complete a working career without experiencing conflict, so it is essential for you to handle this conflict in the most effective way. To handle conflict well, you need to build a repertoire of techniques. These techniques require you to behave differently from your natural instincts at times. Therefore, a good starting point is to establish what your instinctive approaches to  more...

Participating Effectively in a Business Meeting ...tion, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made through group discussion and with reasonable speed, and activities  more...

Customer Satisfaction Analysis and Implementation ...ical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are applied.In this course, you'll examine how to transform data into information that can be acted on. You'll learn  more...

Brand Management Developing a Brand Strategy ...y (0.5 - 1 hour) Select the four actions to identify brand competition. Apply the appropriate guidelines for identifying brand competition. Identify the brand elements that are the easiest to protect. Given a situation, identify the action that is being taken to protect a brand.  more...

Sales Skills The Fundamentals ...ts of using your imagination. Take actions to enhance your creativity. Identify the skills and characteristics of successful salespeople. Simulation Overview: In this simulation, you will meet with Mary Winford, Icon's Vice President of Sales. Mary has extensive experience in the area of sales, and she  more...

Sales Skills Prospecting Addressing Needs ...process. Perform four specific actions before they begin prospecting. Build a sales network. Complete six steps when finding solutions. Apply four guidelines for speaking with clients. Audience Individuals who want to learn how to build a sales network and establish a good  more...

Sales Skills Gaining Customer Commitment ... sales process. Complete three actions to help you when building relationships with clients. Ask situation-appropriate questions during the sales process. Respond to a client based on his or her stage of need. Explain how your product or service meets the key issues.  more...

Professional Selling Over the Phone Preparation Strategies Professional Selling Over the Phone: Preparation and Strategies offers the student guidelines for preparing the teleselling workspace and maximizing telesales calls. The program provides processes for preparing telesales scripts and managing telesales calls. In addition, the program offers the student examples of communication techniques, such as implementing components of an effective voice,  more...

Essentials of Business Law Employment Law ...air labor laws and labor and management issues, including actions that constitute wrongful discharge and a violation of employee rights. In addition, the program covers anti-discrimination legislation and defines which actions violate these laws. The program also includes ways for employers to deal with claims of discrimination as well as methods to prevent discriminatory actions from  more...

Sales Management Leading a Sales Team In Sales Management: Leading a Sales Team, you will learn steps for choosing a territory strategy and what factors you need to consider when conducting territory reviews. You will also learn what forecasts sales managers usually develop, the four factors to define when referring to a forecast, and how forecasts are used. In addition, you will learn steps for conducting sales meetings and the best  more...

Sales Management Motivating Sales Teams to Win .... Learn To Identify the actions you can take to ensure that sales team members have high motivation levels. Identify the functions of a sales compensation plan. Identify the factors to consider when evaluating motivation levels. Identify actions you can take to increase your sales  more...

Strategic Management Developing a Successful Process ...lan. Recognize the appropriate actions to implement the plan. Identify the guidelines to execute the plan. Recognize the benefits effective monitoring provides. Audience Managers and team leaders that are responsible developing a strategic business plan. Deployment Options e-Learning Accreditation  more...

NetWare 5 Advanced Administration - Part 5 ...ines for preserving space on a SYS volume. Indicate the actions to be taken when bringing down a server for an extended period. Unit 2: NDS Troubleshooting and Repair Duration: 1 - 2 Hour(s) Identify signs of NDS database inconsistencies. Perform the steps to check synchronization status. Perform the steps to check synchronization status on all servers. Perform the  more...

Oracle Workflow 11i10 Business Event System Subscriptions This course covers business events, event subscriptions, and event activities. It specifies the features and options to define and maintain business events, event subscriptions, and event activities. It also covers several standard activities that help manage the contents of event messages. Learn To: Identify features of business events. Identify options that enable you to define  more...

Oracle 11i10 System Admin Printer Management Form Personalization ... guidelines to enable multilingualism. Identify common actions associated with different action types. Identify concepts to debug forms in Form Personalization. Identify the steps for implementing the intermediate concepts associated with Form Personalization. Identify features of global variables. Identify features of Query-by-Example (QBE) mode. Identify features of special  more...

Macromedia Flash MX 2004 Getting Started ...two units, Flash MX 2004 Fundamentals and Movie Clips and ActionScript. The Flash MX 2004 Fundamentals covers the toolbar, menu bar, frames, layers, colors, and tweening. The Movie Clips and ActionScript unit introduces the concept of movie clips and covers the basics of ActionScript. Learn To: Identify the key features of Macromedia Flash MX 2004. Identify the main components  more...

Oracle Database Administration Workshop I Part 2 ...mpose restrictions on data stored in columns. Identify actions that you can perform on a table using Enterprise Manager. Identify features of views. Identify features of sequences. Identify features of SQL statements used in data manipulation. Identify tasks for exporting data using the Data Pump utility. Identify features of data import using the Data Pump utility.  more...

C Programming - Part 2 ...rived class by using the using declaration. Identify the actions performed by the compiler to assign a derived class object to a base class object for a specified scenario. Identify the appropriate implementation of mixed assignments when a base class object is assigned to a derived class object. Write the code to declare a virtual base class. Identify the code of a derived class  more...

C Foundation for Non-C Programmers - Part 2 Course Overview This is the second part of a two-part series which is designed to teach non-C programmers the fundamentals of C++ programming. This series is based on ANSI C++ and is not environment or vendor-specific. This course introduces the skills needed to be able to begin to use C++'s Object-Oriented (OO) features. Students will hearn how to create, use, and extend classes, as well as  more...

Oracle SQL Specifics Creating and Managing Database Objects ...nd use the COMMIT and ROLLBACK statements to control transactions. Learners will create and maintain views, sequences, indexes and synonyms. Additionally, users will learn how to control database access, add new users, and provide alternative names for objects using synonyms. Finally, participants will learn how to format query output, control the SQL*Plus environment, and specify variables at  more...

Oracle Form Builder Writing and Debugging Code ... Forms Debugger window. Identify the user-defined debug actions that occur automatically during debugging. Match the debug commands with their functions. Debug PL/SQL code to identify the cause of an error by using the Forms Debugger window. Unit 3: Query Processing Duration: 1 Hour(s) Sequence the events that take place when a query is initiated on a data block.  more...

Oracle Form Builder Managing Module Types ...ction types with their features. Modify a type by adding actions using the pop-up menu. Match the types of macros with their descriptions. Create a macro in a project by using the pop-up menu. Customize the Launcher by using the Project Builder default menu. Unit 2: Menu Module Creation Duration: 2 Hour(s) Match components of the Menu Module with their functions. Match the menu  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ... rollback segments and allocate rollback segments to transactions appropriately. Define levels of locking, list possible causes of contention, use Oracle utilities to detect lock contention, resolve contention in an emergency, prevent locking problems and recognize Oracle errors arising from deadlocks. Use Oracle tools to diagnose and resolve contention. Launch Oracle Expert and  more...

Oracle Form Builder R6 Writing and Debugging Code ...e Forms Debugger window. Identify the user-defined debug actions that occur automatically during debugging. Match the debug commands with their functions. Debug PL/SQL code to identify the cause of an error by using the Forms Debugger window. Unit 3: Query Processing Duration: 1 Hour(s) Sequence the events that take place when a query is initiated on a data block. Identify the  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 3 ...the advanced WINS server configuration options with their actions. Delete a WINS server from the WINS database. Identify the methods of replicating the WINS database. Configure a WINS server as a push partner. Maintain the WINS database by using the WINS Manager utility to sort the mappings by IP address. Add a static mapping to the WINS database for resolving host name for a non-WINS  more...

IIS 4 0 Creating Configuring a Web Server - Part 3 ... files through Usage Import. Manage distributed transactions by using Microsoft Transaction Server. Monitor and fine-tune the performance of IIS by using the Windows NT and IIS monitoring tools. C ontent Emphasis Skills-Based A udience This course is intended for IT Professionals seeking Microsoft Certified Systems Engineer status. Participants should have taken  more...

Outlook 2000 Fundamentals ...tandard toolbar. Flag a message for follow-up using the Actions menu. Mark messages as read and unread. Sort messages using the column headings. Set AutoArchive options. Identify the built-in views to filter the list of messages using the View menu. Apply a filter to a list of messages using the Filter dialog box. Change the default viewing options using the Other Settings dialog  more...

NetWare 5 Advanced Administration - Part 5 ...ines for preserving space on a SYS volume. Indicate the actions to be taken when bringing down a server for an extended period. Unit 2: NDS Troubleshooting and Repair Duration: 1 - 2 Hour(s) Identify signs of NDS database inconsistencies. Perform the steps to check synchronization status. Perform the steps to check synchronization status on all servers. Perform the steps  more...

SQL and PL SQL PL SQL Basics ...y features and attributes of SQL cursors, and manage transactions. Use the IF-THEN-ELSE and IF-THEN-ELSIF conditional constructs and the Basic loop, FOR LOOP, and WHILE LOOP looping constructs to control flow in PL/SQL code. Declare and reference PL/SQL records and PL/SQL tables Identify the types and features of LOB datatypes. Understand cursors, how to operate explicit cursors, work  more...

SQL and PL SQL DML and DDL ...Manipulation Language, and learn to control database transactions. Finally, the course teaches how to control both user and object level security in an Oracle database. L earn To: Create tables and integrity constraints. Manipulate data using DML. Alter tables and constraints. Create sequences. Create views. Create indexes. Manage system privileges. C ontent Emphasis  more...

Oracle 11i e-Business Suite Essentials for Implementers Part 2 ...features of alerts. Define a periodic alert. Define actions for a periodic alert. Audience: The target audience for this course are Functional implementers. Deployment: Self-Study Language Options: US English Total Learning Time: 6 hours Objectives: Unit 1: Flexfields Fundamentals Identify features of flexfields. Identify  more...

Oracle8i Performance Tuning Managing Memory Disk I O ...l by using the V$SHARED_POOL_RESERVED view. Identify the actions for tuning the shared pool reserved space. Compute the amount of space used for a test connection in the user global area. Match the columns found in the V$ROWCACHE view with their definitions. Find the ratio of GETSMISSES to GETS from the V$ROWCACHE view. Select the features of configuring the large pool as a separate memory  more...

Diversity Diversity in the Workplace Employees will learn what diversity is and how it influences their relationships with others. They learn to differentiate between-and overcome-stereotyping, prejudice, and discrimination. They acquire the communication skills they need to build on the advantages that a diverse workplace offers. Learn To: Define the many facets of diversity and explore how they can benefit individuals and  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 1 The course deals with fundamentals of Oracle Workflow 2.6, which is provided by Oracle E-Business Suite for Oracle Application 11i. Oracle Workflow enables you to create, modify and automate business processes. Learn To: Identify features of Workflow-driven business processes. Identify features of business processes integration using Oracle Workflow. Match Oracle Workflow  more...

Building Cisco Multilayer Switched Networks Part 2 ...itioning rapidly to the forwarding state. Identify the actions that apply to notifying topology changes (TCs) with RSTP. Identify features of Multiple Spanning Tree (MST). Identify the benefits of applying RSTP in the Enterprise Composite Network model. Identify commands to configure port-level tuning with PortFast. Identify commands to configure UplinkFast and BackboneFast.  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...the features of IPSec communication modes. Identify the actions that need to be performed while designing an IPSec policy. Identify the sequence of steps in the phases of IPSec negotiation. C ontent Emphasis Skills-Based A udience This course is for System Adminstrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration series (courses  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...the features of IPSec communication modes. Identify the actions that need to be performed while designing an IPSec policy. Identify the sequence of steps in the phases of IPSec negotiation. C ontent Emphasis Skills-Based A udience This course is for System Adminstrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration series (courses  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config Course Overview This is the second course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to configure the Microsoft Windows 2000 environment; configure and manage storage devices, file systems, and  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ... specific counter values in System Monitor. Identify the actions to be taken to optimize microprocessor utilization on a Windows 2000 Professional client in a specific situation. Identify the activities to be carried out to optimize memory performance on a Windows 2000 Professional client in a specific situation. Label the disk performance optimization actions for a Windows 2000 Professional  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ... specific counter values in System Monitor. Identify the actions to be taken to optimize microprocessor utilization on a Windows 2000 Professional client in a specific situation. Identify the activities to be carried out to optimize memory performance on a Windows 2000 Professional client in a specific situation. Label the disk performance optimization actions for a Windows 2000 Professional  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...ies and rules and add, edit IPSec filter lists and filter actions. Manage, monitor and troubleshoot IPSec. C ontent Emphasis Skills-Based A udience This series is designed for IT Professionals who are responsible for managing a Microsoft Windows 2000 network. Participants should have completed Microsoft Windows 2000 Installation, Configuration, & Administration (Course Series  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...ies and rules and add, edit IPSec filter lists and filter actions. Manage, monitor and troubleshoot IPSec. C ontent Emphasis Skills-Based A udience This series is designed for IT Professionals who are responsible for managing a Microsoft Windows 2000 network. Participants should have completed Microsoft Windows 2000 Installation, Configuration, & Administration (Course Series  more...

Oracle Database 10g Administration Workshop I Part 1 Learners will gain a conceptual understanding of the Oracle database architecture and how its components work and interact with one another. Learners will be taught to create an operational database and properly manage the various structures in an effective and efficient manner including performance monitoring, database security, user management, and backup/recovery techniques. Learn To:  more...

Enterprise Connectivity with J2EE V1 4 Java Server Pages This course will address the core and advanced features of J2EE SDK 1.4. Enterprise Connectivity. However, to fully prepare for the certification, it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are Web applications and JSPs. Learn To: Match HTTP methods with their functionality.  more...

Enterprise Connectivity with J2EE V1 4 Java Server Pages This course will address the core and advanced features of J2EE SDK 1.4. Enterprise Connectivity. However, to fully prepare for the certification, it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are Web applications and JSPs. Learn To: Match HTTP methods with their functionality.  more...

Oracle 11i Procure to Pay Part 2 ...ing process. Identify rules for performing requisition actions. Match the iProcurement Profile and Function Security options with their descriptions. Unit 3: Introduction to POs (2 hours) Identify the features of Purchase Orders (POs). Identify parts of a standard Purchase Order PO. Create a standard Purchase Order (PO). Run the Printed Purchase Order Report.  more...

Strategic Sales Gaining Access to the Executives ... Identify reasons to sell to top executives. Identify actions you can take to develop an executive mindset. Unit 2: Preparing to Contact the Executive (0.5 hours) Identify the types of information to gather before contacting an executive prospect. Identify the stages of customers needs. Identify how to approach executive customers in the buyer unawareness stage. Identify how to  more...

Self Development Increasing Your Assertiveness ... Strengthen assertiveness using six actions. Audience Individuals who want to learn to increase their assertiveness in their daily interactions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background  more...

Self Development Positively Influencing Others ... active listening skills. Identify actions that encourage active listening. Identify the Satir modes. Identify the Satir modes and appropriate responses to the Satir modes. Simulation Overview: In this simulation, you will be meeting with Ronald Spear, Icon's Human Resources  more...

Self Development Developing Rapport Through Communication ...r while communicating. Given three actions, encourage communication. Use appropriate word choice. Handle conflict in communication. Ask for clarification. Identify the steps for improving listening skills. Given four steps, improve your listening skills.  more...

Self Development Improving Your Memory ... enhance your memory. Identify actions that can help you overcome absentmindedness. Differentiate among the link method, loci technique, acrostics, and peg lists. Identify how managing information prevents information overload. Audience Professionals who are interested in improving their memory. Deployment  more...

Time Management Developing a Plan ...stics of goals. Choose the correct actions in the GOALS acronym. Identify characteristics of priorities. Arrange the steps for setting priorities. Simulation Overview: In this simulation, you will meet with Nathan Iverson, an Account Executive for Icon who is having problems with  more...

Oracle9i Performance Tuning Optimizing Sorts Minimizing Contention The content of this course includes details about each component of an Oracle database instance, such as data blocks, disks, memory, CPU, and dynamic views. Students learn about migration and chaining, reorganizing indexes, optimizing sort operations, tuning rollback segments, managing automatic undo, monitoring activities, implementing the Oracle shared server, and troubleshooting. Learn To:  more...

SAP R 3 Variant Configuration Master Data The Computer Based Training course (CBT) SAP R/3 Variant Configuration is intended to provide all the employees of your company who are involved in designing and constructing product variants with an overview of the objectives, functions, options, and product specific prerequisites of Variant Configuration. It also shows you the different ways in which Variant Configuration can be used. Learn  more...

MS Win XP Install Admin Part 5 Disk File Mgt ... in Windows XP Professional. o Match copying and moving actions in Windows XP Professional with the compression state of the compressed files or folders. o Match copying and moving actions in Windows XP Professional with the compression state of the compressed files or folders. o Identify guidelines for optimal management of New Technology File System (NTFS) data compression in Windows XP  more...

Lotus Domino Designer 6 Preparing Domino R4 Developers ...rking with forms in Designer 6, including tables, fields, actions, and views. Learn To: o To match Domino 6 clients with their functions. o To match components of the Notes client interface with their functions. o To match Domino Designer 6 Client interface elements with their functions. o To match table types with their characteristics. o To create a nested table. o To create a  more...

Interpersonal Communication Effective Communication Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication.  more...

Effective Presentations The Presentation Process ...n calm before a presentation. Take actions to remain calm during a presentation. Take steps to make your delivery appear more relaxed. Simulation Overview: In this simulation, you will be meeting with Donna Albert and Nathan Iverson, two of Icon International's account executives. The three of you are  more...

Cross Cultural Business Comm Devel Cross Cultural Comm Skills ...rally. Identify the steps for overcoming conflict when actions and expectations do not match. Identify the difference between a translator and an interpreter. Follow the rules for communicating through an interpreter. Audience Managers, supervisors, employees, or anyone who communicates internationally for their organization, from their home office or while traveling, on a  more...

Business Etiquette Office Protocol ... positive relationships with co-workers. Identify the actions you can take to practice appropriate Internet use at work. Identify situations in which you should not make loyalty your first priority. Identify the actions you can take to prevent personal relationships from interfering in your professional life. Audience The target audience for this series is any employee in an  more...

Excellence in Service Creating an Exceptional Service Environment ...o focus your organization on customer service. Identify actions that develop customer service discipline. Sequence the steps for writing a customer service vision statement. Identify criteria for a good customer service vision statement. Unit 2: Build a Foundation for Customer Service (0.5 hours) Identify questions that can help determine customer service Strengths. Identify  more...

Excellence in Service Building a Customer Service Team ...ify steps for preparing for an interview. Identify two actions you should take when opening an interview. Identify three ways to gather information during an interview. Identify the guidelines for closing an interview. Unit 2: Provide Customer Service Training (0.5 hours) Sequence the steps for determining whether your customer service employees need training. Sequence the  more...

Sexual Harassment What Employees Should Know ... harassment. In addition, the program teaches the learner actions to prevent or stop sexual harassment. Learn To Identify the law sexual harassment violates. Identify the characteristics of quid pro quo sexual harassment. Identify the characteristics of hostile environment sexual harassment.  more...

Sexual Harassment Preventing Sexual Harassment Claims ... legally liable. Identify the actions organizations can take to protect themselves from sexual harassment claims. Identify the elements of an effective sexual harassment policy. Identify how an organization can ensure that managers take responsibility for preventing sexual harassment.  more...

Sexual Harassment Resolving Sexual Harassment Claims ...uating evidence. Identify the actions a company should take if a claim of sexual harassment is determined to be true. Audience The target audience for this program is HR professionals and other managers who need to learn how to prevent and resolve sexual harassment claims. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits  more...

Workplace Aggression Recognizing Aggressive Behavior ...ression, how aggression affects an organization, and what actions you can take to recognize aggressive behavior. Unit 2: Knowing the Sources of Aggression (0.5 - 1 hour) Understand the societal sources of workplace aggression. List corporate sources that can lead to workplace aggression. Name the six managerial sources of  more...

Human Resource Law Americans With Disabilities Act ...ion can be made. Select those actions prohibited by the ADA. Identify guidelines an employer can take to avoid ADA violations. Select the financial factors to consider when determining undue hardship. Sequence the steps of the EEOC claims procedure. Audience The target audience  more...

Human Resource Law Family Medical Leave Act ...n which events qualify an employee for FMLA leave and the actions employers should avoid taking when protecting an employee's rights to FMLA leave. In addition, you will learn job restoration rules, how the FMLA is enforced, and how organizations can comply with the law's provisions. Learn To Select criteria for employee eligibility.  more...

Human Resource Law Fair Labor Standards Act ... exempt from FLSA. Categorize actions as included or excluded by the FLSA definition of work hours. Categorize which forms of compensation are included in or excluded from the FLSA definition of regular wages. Calculate overtime pay for an hourly worker. Select consequences for FLSA  more...

Human Resource Law Understanding Privacy Rights ...n the workplace. Identify the actions an employer should take to conduct legal computer activity. Take actions to use computers lawfully for human resource functions. Identify how an employer can be liable for an employee's e-communications. Avoid common mistakes employers make when  more...

Leadership Development Motivation ...ees and organizations. Demonstrate actions and attitudes that enhance employee motivation. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you  more...

Leading the Way Learning to Lead ...nents of leadership. Identify the actions for enhancing leadership growth. Identify characteristics of effective leadership. Identify the common leadership pitfalls. Simulation Overview: In the simulation at the end of this unit, you are the newly-installed team leader of the HotBox project team. You  more...

Strategic Decision Making Preparing to Make Decisions ...ing three steps. Identify the actions you can take to assess whether a decision frame is appropriate for a decision. Influence the decision frames of others. Avoid the problems of overconfidence by applying two guidelines. Identify the techniques for managing uncertainty. Audience  more...

Strategic Decision Making Making the Right Decision ...wing your decisions. Identify actions you can take to learn from others' experiences. Audience Managers, Supervisors, and Team Leaders, with responsibilities for decision-making or strategic planning in their company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English  more...

Strategic Decision Making Advanced Decision Making ...onstructive conflict. Identify the actions for overcoming groupthink. Overcome groupthink. Demonstrate an understanding of how to overcome decision-making barriers. Simulation Overview: In the simulation at the end of this unit, you will meet with Jessica Stone, an accomplished  more...

Business Problem Solving Problem Solving Fundamentals ...ct an effective solution. Identify actions to avoid when problem solving. Identify the main approaches to problem solving. Simulation Overview: In the simulation at the end of this unit, you will meet with Icon's Human Resources Director, Ronald Spear to supplement the recent seminar you attended about  more...

Essentials of Management Succeeding as a New Manager ...ey learn how to make a positive first impression and what actions will enable them to gain respect as a new manager. In addition, students learn how to maintain control and enhance employee productivity. Learn To Understand the importance of your attitude when managing others. Conduct a successful first meeting with employees.  more...

Managing Performance The Performance Appraisal Process ...sion (0.5 - 1.5 hours) Recognize actions you should take to prepare for an appraisal discussion. Identify steps for preparing your employees for appraisal discussions. Recognize the guidelines for leading an appraisal discussion. Identify the steps of leading an appraisal discussion.  more...

Coaching Building Relationships ...ng relationship with an employee by following recommended actions. Communicate expectations and feedback to employees by applying proper procedures. Detect morale-building motivators for individual employees. Simulation Overview: In this simulation, you will meet with Marcus D'Angelo and Nancy Hurst, two  more...

Negotiating The Negotiation Process Negotiating: The Negotiation Process offers the student a process and guidelines to follow to conduct a successful negotiation, as well as guidelines to facilitate communication during a negotiation. This program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition, this program discusses the different  more...

ISO 9001 2000 The Auditing Process ... Identify the vital points for managing corrective actions. Audience Members of Corporate Management, Management Representatives, Directors of Quality Assurance, and Production Managers interested in the implementation of the ISO 9001: 2000 standard. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ...e aftermath of a crisis. Identify actions to take as part of the crisis aftermath evaluation. Simulation Overview: In this simulation, you will meet with Travis Peterson, Director of Human Resources, Carolyn Harrison, Communications Assistant, and Paul White, Project Manager to discuss ways in which Icon can improve its handling of communications  more...

HIPPA Security Awareness Part 1 Intro for End Users This course is designed for all health care, insurance, and Business Associate employees who have access to patient records, which are governed under the final Security Rule of HIPAA. This group includes, but is not limited to, admissions, billings and nursing, management, physicians, social workers, case managers and clerks. This course focuses on security issues for patients and their records as  more...

Project Management Project Scheduling Budgeting ...ty duration compression. In addition, the program details actions for optimizing project activities and factors that influence cost estimating. Learn To Identify the benefits of schedule development. Identify the advantages of using Gantt Charts. Identify characteristics of the critical path.  more...

Project Management Essentials Controlling Closing a Project ...orts. The program details steps for accommodating change, actions for controlling the project schedule and budget, and steps for closing a project. Learn To Identify the steps for accommodating a change. Identify the methods for measuring project performance. Calculate cost variance and schedule variance.  more...

Advanced Project Mgmt Portfolio Management ...nt (0.5 - 1 hour) Identify three actions executives can take to help employees submit ideas for new projects. Identify the information to include in a project proposal template. Identify the information a product definition should include. Identify criteria typically used to select and prioritize R&D  more...

Advanced Project Mgmt Project Management Maturity ...ects. Identify what executive actions could help elevate a company from maturity level one to maturity level two. Identify responsibilities that are new to a project office at level four maturity. Identify portfolio management functions a project office would have at maturity level five. Audience Project  more...

Team Conflict Working in Diversified Teams ...n in a diverse team. Identify actions that help earn respect from diverse teammates. Identify different approaches toward achieving goals in a diverse team. Apply different approaches toward goals in a diverse team. Identify the guidelines you should follow when resolving team  more...

Team Participation Decision Making in Teams ...he consensus process. Identify two actions for influencing a biased team member. Rate team options against predetermined criteria. Apply the four guidelines for managing team conflict. Simulation Overview: In this simulation, you will be meeting with the Director of Information  more...

Virtual Team Mgmt Coaching Virtual Team Members ... Learn To Identify four actions that can enhance the communication process among virtual team members. Sequence the six steps for resolving team conflict. Follow the steps of the coaching process to improve a virtual team member's performance. Sequence the five steps for  more...

Cross-Functional Teams Goal Setting in a Cross-Functional Team ...eams (0.5 - 1 hour) Identify the actions team leaders can take to ensure management support. Identify an example of the steering committee a a s role in overseeing cross-functional teams. Identify the sponsor's roles in overseeing cross-functional teams. Identify the success factors for  more...

Brand Management Fundamentals of Brand Management Brand Management: Fundamentals of Brand Management introduces students to essential brand information, including common branding terms, the importance of brand value, the characteristics of a good brand name and brand mark, and the responsibilities a brand manager should fulfill. The program also details the role brand management plays in the strategic marketing process, the steps of the consumer  more...

Cross-Functional Teams Cross-Functional Team Development ...ter. Resolve a challenge using the actions represented in the TEAMGOALS acronym. Simulation Overview: In this simulation, you will be meeting with Bruce Madison, Icon's Product Development Manager. You have been asked to lead a cross-functional team to address the issue of establishing a reward program for the company. To help  more...

Organizational Learning Transferring Knowledge within an Org ...er (0.5 - 1 hour) Select the key actions for encouraging knowledge transfer. Select guidelines for fostering employee involvement. Follow guidelines for fostering employee involvement. Select guidelines for empowering employees. Follow guidelines for empowering employees.  more...

Oracle 11i10 Order to Cash Shipping Execution ...ntify tasks that can be performed using the Shipping Transactions window. Identify options in the Quick Ship window. Identify options for releasing a sales order. Identify key concepts related to the online, concurrent, and SRS pick release methods. Identify concepts related to pick release parameters. Identify methods for configuring the Pick Release process. Identify key  more...

Lotus Domino R5 Development Part 4 Making Your Application Run ...g formulas; identify the different type of agents; create actions, agents, special hotspots and dynamic window titles; identifying, creating and using shared resources in Lotus Notes; and identify the guidelines that help to run formulas effectively and help you identify the Document State. L earn To: Identify the object-oriented hierarchy for Domino objects. Identify the various  more...

Lotus Domino R5 Development Part 7 Developing Applications for the Notes R5 ... Duration: 3 - 4 Hour(s) Identify the uses of simple actions. Implement a simple action in a form. Combine simple actions in an agent to build complex functions. Match the methods of information collection with their functions. Create an action to collect information by using the Prompt function. Create an action to collect information by using the Picklist function. Create an action  more...

Enterprise Connectivity with J2EE V1 4 JAXP and JDBC ...features of Simple API for XML (SAX) parsing. Identify actions performed by Simple API for XML (SAX) events that are fired when XML document items are parsed. Match features of JDBC with the application development requirements that they meet. Match a JDBC driver with the situation to which it is best suited. Match the code fragments used to load JDBC drivers with the situations in  more...

Enterprise Connectivity with J2EE V1 4 JAXP and JDBC ...features of Simple API for XML (SAX) parsing. Identify actions performed by Simple API for XML (SAX) events that are fired when XML document items are parsed. Match features of JDBC with the application development requirements that they meet. Match a JDBC driver with the situation to which it is best suited. Match the code fragments used to load JDBC drivers with the situations in  more...

Achieving Success Without Authority Focusing on Results ...using on Results emphasizes the importance as well as the actions necessary to stay focused on achieving results. Each employee within an organization must maintain focus on achieving results and the importance it has to the organization. Employees must understand that even without authority they still have influence to the success of company goals. Employees must harvest their influence and  more...

Self Development Balancing Your Personal Professional Life ...values, needs, and wants. Take actions to make your daily life reflect your priorities. Manage the sources of stress in your professional and personal life. Use communication to manage stress. Take actions to become more organized at work and at home. Audience Individuals who want to  more...

WebSphere MQ Essentials Introduction ...of a unit of work. To identify actions of the MQGET and MQPUT calls within and outside of syncpoint control. To identify functions of a resource manager. To identify features of the WebSphere MQ-Information Management System (IMS) bridge. To identify features of the Customer Information  more...

WebSphere MQ Essentials Introduction ...of a unit of work. To identify actions of the MQGET and MQPUT calls within and outside of syncpoint control. To identify functions of a resource manager. To identify features of the WebSphere MQ-Information Management System (IMS) bridge. To identify features of the Customer Information  more...

Business Etiquette Communicating in Today s Workplace ...s for becoming a good conversationalist. Identify the actions you can take to overcome a conversational faux pas. Identify the responsibilities you should fulfill to prepare for a meeting. Avoid negative action during a meeting. Identify the actions you can take for building rapport with callers. Identify a well-written subject line. Sequence the features of a business  more...

Business Etiquette Business Functions Travel ...hould follow at trade shows and conventions. Identify actions for mingling successfully. Identify the conversational guidelines for business meals. Identify the basic rules of etiquette you should apply during a meal. Apply guidelines to be a courteous traveler. Apply guidelines to help you conduct business with an individual who has different cultural orientations than you.  more...

Motivation Motivating Through Rewards Recognition ...and recognition. Select seven actions to complete before seeking employee involvement. Identify the five steps for developing reward or recognition program. Audience Managers, supervisors, and team leaders who have the authority to apply motivational techniques that will increase employee performance. Deployment Options  more...

Motivation Empowering to Increase Motivation ...now to be empowered. Identify actions you should take when an employee makes a mistake. Successfully manage empowered employees. Audience Managers, supervisors, and team leaders who have the authority to apply motivational techniques that will increase employee performance. Deployment Options e-Learning Accreditation NASBA  more...

Advanced Six Sigma Leading Six Sigma Deployment ...nning when time to begin deployment is short. Identify actions to take prior to setting up Six Sigma training. Identify issues that are often overlooked during deployment planning. Unit 3: Designing Six Sigma Deployment Metrics Identify the guidelines for selecting deployment metrics. Identify the guidelines for selecting project metrics. Identify metrics that can help  more...

Six Sigma--Measurement System Re-analysis Have you ever tried to change your life with a diet or exercise program, only to backslide and lose all the positive changes you made? It's easy to lose sight of the ultimate goal--improved health and fitness--after reaching your goal weight and fitness level. Maintaining positive changes takes just as much effort and vigilance as making the changes initially. Likewise for businesses--the benefits  more...

Executing Monitoring Controlling and Closing a Project ...ses are focused on anticipating problems and recommending actions. The Closing Process Group involves bringing the project to closure; the decision to finalize the project and its phases or cancel the project will depend upon the situation.The three Process Groups covered in this course entail many processes that are designed to manage progress, measure performance, take corrective action if  more...

Effective Telephone Techniques This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology  more...

Making Telephone Calls Count ...themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key opportunities to address the caller's needs? Does the caller feel like she has really been "heard" and understood? By fine-tuning your  more...

HAZWOPER 8 Hour Refresher with Blood Borne Pathogens Module The onlne HAZWOPER 8 Hour Refresher course meets the requirements in OSHA regulations 29 CFR 1910. 120 for eight hours of annual refresher training for workers at hazardous waste sites. This course is designed for general site workers who remove hazardous waste or who are exposed or potentially exposed to hazardous substances or health hazards. Topics include Hazardous Waste Operations and  more...

HACCP Food Safety Course Every operation serving or selling food needs to have a food safety system in place that is designed specifically to guarantee the food being served is safe to eat. This specific food safety system is called HACCP for Hazard Analysis and Critical Control Point. HACCP is a system comprised of 7 principles that are to be applied to a written food safety program focusing on the food in your  more...