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Actions Training Seminars and Classes

From The College of Call Center Excellence

Call Center Workforce Management Certification - Live Online - August 1-3 2012

The BenchmarkPortal contact center Workforce Management Certification training course for workforce managers covers the entire workforce management process from the gathering of data to the production of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice - not just more...

Call Center Workforce Management Certification - Live Online - April 4-6 2012

From Webucator

Comprehensive JSP Training

...at perform fairly complex processing using scripts and or actions. Although scripting is covered, the scriptless authoring style encouraged by the JSP 2.0 specification is emphasized, and students will be well equipped to develop concise and effective JSP applications. The second module covers the JSTL, or JSP Standard Tag Library, actually a set of four custom tag libraries that establish more...

Introduction to JavaServer Pages This two-day module introduces JavaServer Pages, or JSP, which is the standard means of authoring dynamic content for Web applications under the Java Enterprise platform. The module begins with an introduction of Web applications in general, shows how Java servlets and JSPs establish a framework for writing Web applications, and then covers JSP 2.0 features in detail, from scripting elements to more...

Programming Microsoft Office SharePoint Server 2007 This SharePoint training course focuses on the enterprise features of MOSS and how to extend them. You will learn how to customize SharePoint ' s document policy feature and add your own actions. You will gain guidance on how to work programmatically with the Records Center, Content Management, Search Center, and InfoPath Services. You ' ll learn to extend the document converter functionality with more...

Advanced Adobe Captivate 4 Training In this advanced Captivate training class, you will learn Captivate ' s higher-end functionality while improving your production skills via project templates, design templates, advanced actions and scripts. You will learn to collaborate with team members via Captivates ' powerful commenting features. You ' ll enhance your users experience via variables that will make it seem like each eLearning more...

From Manufacturing Executive Institute

How to Conduct an Effective Monthly Variance Review Meeting ...ting variances are routinely addressed and how corrective actions are routinely executed. Great plant managers always conduct a routine a Variance Review Meetinga each month, challenging their direct reports to explain all significant variances from plan. These variances are usually, though not always, stated in terms of dollars. Specific variance that great plant managers have a tendency to more...

Constructing a Component Criticality Matrix A Better Way to Identify Important Components Procurement organizations are often responsible for managing thousands of parts that can be purchased from hundreds of Suppliers. The large number of parts and Suppliers makes it nearly impossible to manage each individual part as much as one wants to. This is why Procurement organizations rely upon stratification methods and other sorting methodologies to provide insights into GROUPS of parts. more...

From GlobalCompliancePanel

Troubleshooting Ethylene Oxide EO Processes - Webinar By GlobalCompliancePanel Not every parameter in the EO sterilization process in critical for the determination of the SAL. This presentation will outline the various parameters and what actions should be taken when they are not compliant to the process specification. Thursday, December 15, 2011 10: 00 AM PST | 01: 00 PM EST more...

FDAs 2011 Draft Guidance on Financial Disclosure by Clinical Investigators - Webinar By GlobalCompliancePanel This webinar will provide an overview and guidance to firms that are either going through or preparing to go through clinical trials and working with clinical investigators. Thursday, October 13, 2011 10: 00 AM PDT | 01: 00 PM EDT more...

How to Survive a DEA Inspection Series Only Manufacturers and Distributors - Webinar By GlobalCompliancePanel This training will cover DEA record-keeping and security requirements that a registrant must comply with when handling controlled substances and regulated chemicals. It covers elements of what occurs during unannounced DEA Diversion inspection and the auditing of all controlled substances and regulated chemicals. As a firm handling those products, you will get a better understanding of what is more...

A Simpler Approach to Implementing or Validating CGMPs to 21 CFR 11 Electronic Records Signatures - Webinar By GlobalComplianceP ...l product manufacturing documentation and cGMP compliance actions, and in the controlling, running and monitoring of medical product processes, whether they be in the pharmaceutical, medical device, biologics or dietary supplements industries. Software is being developed for routing, managing, approving and signing all manner of cGMP documentation, maintenance of "controlled documents" as well more...

FDA Inspections - Dos Donts The purpose of the FDA inspection is a verification activity that should demonstrate to the regulatory agency and provide assurance that products consistently meet quality expectations and that your company is operating in a consistent and compliant state of control. more...

Breakthrough Performance Management that is Practical Effective and User-Friendly ...ship and jointly agree on the performance targets and the actions necessary to achieve them. Using a simple but effective protocol and checkpoints along the way, the manager is assured that the employee is progressing as planned and the employees always knows whether they are on-track to produce the right kind of results. Use performance conversations instead of the negative performance more...

Understanding good Closed Loop CAPA system - Webinar By GlobalCompliancePanel ...ns of non-conformances and develop corrective/ preventive actions to prevent the repetition of these occurrences in the future. Increased regulatory pressures, the latest customer mandates and internal quality initiatives are requiring companies to take a proactive and automated approach to their corrective action process. In addition, regulatory compliance requires organizations to capture more...

HIPAA Enforcement and Compliance Audits What the auditors want and how to be ready before they call - Webinar By GlobalComplianc ...imit your exposure. We will discuss how most enforcement actions come about and what can be done to prevent incidents that lead to enforcement. The HIPAA Privacy, Security, and Breach Notification regulations (and the recent changes to them) and how they will be audited will be explained. Documentation requirements for compliance will be explored and a framework of security policies more...

HIPAA Security Policies and Procedures Making them useful and relevant as well as compliant - Webinar By GlobalCompliancePanel ...procedures to protect all kinds of PHI and taking regular actions as part of a security management process. Proposed changes and expansions to HIPAA, going into effect in 2011, dramatically expand the types of entities to which the regulations directly apply, which means that more entities than ever need to adopt the proper HIPAA Security policies and procedures to be in compliance. HHS more...

Pharmaceutical and Medical Device Validation Guidances - Similarities and Differences - Webinar By GlobalCompliancePanel ... * Reviewing the Issue Protocols, Taking Appropriate Actions, and Writing the Report * Revalidation Who Will Benefit: * Quality, quality control, regulatory, engineering, and manufacturing and IT staff working in the FDA regulated industry in the development and manufacture of medical products. * Interdepartmental functions associated with scaling up and commercializing more...

Auditing an Active Pharmaceutical Ingredient API Contract Manufacturing Organization CMO - Webinar By GlobalCompliancePanel Overview: Auditing an API CMO or any API supplier is a specialty that requires knowledge and experience that is gained through exposure to the unique attributes associated with API manufacturing. API manufacturing has similar regulatory GMP expectations as drug products, but not identical in is specific requirements and application. The nature of API manufacturing and its usual purification more...

Root Cause Analysis - The Heart of a Successful CAPA Program - Webinar By GlobalCompliancePanel ...rder to "close-the-loop" on corrective and/ or preventive actions, and do proper impact analysis / actions. As such RCA is a major element of cGMP compliance, and is also a key source of regulatory problems. How can companies allocate scarce resources to those activities that have the greatest impact to product quality / safety, minimize resources on minor issues, and still satisfy the more...

Recalls Vigilance - When to Report Complaints - Webinar By GlobalCompliancePanel Overview: This webinar will acquaint one with the lessons learned from over 30 years of adverse events and complaints. FDA has issued warning letters for failing to properly evaluate medical device complaints for reporting under 803 & 806 regulations. Vigilance reporting is also required in Canada, the European Union and many other countries. Warning letters and recalls are posted on FDA's more...

The Most Common Problems in FDA Software Validation Verification- Webinar By GlobalCompliancePanel ... - and its willingness to aggressively pursue enforcement actions. This FDA Software Validation and Verification (V&V) training/ webinar will review the validation planning process with particular emphasis on avoiding most common pitfalls. Software V&V is an extremely important requirement for ensuring the safety and reliability of software used in manufacturing, devices, design, and quality more...

The Use and Mis-use of FMEA in Medical Device Risk Management - Webinar By GlobalCompliancePanel ... significant risks o Development of mitigating actions * Discussion of specific elements of an FMEA * Follow up activities o Post action risk * Advantages * Disadvantages and pitfalls * How should delectability be used in FMEA? * Is there a role for RPN (Risk Priority Number)? * Are there other tools to use in conjunction with FMEA? more...

Controlled Substances and the Hospital Pharmacy - Webinar By GlobalCompliancePanel ... Substances Act: Briefly describes the criminal and civil actions that can be imposed on a hospital registration for failures to comply with the federal laws and DEA regulation pertaining to administering, dispensing and prescribing controlled substances in a hospital setting. * Due Diligence: This section provides numerous steps to be taken to prevent, detect, and investigate the theft, more...

Regulatory Complaint Handling Vigilance Recalls - Webinar By GlobalCompliancePanel Overview: Improper complaint handling can result is serious regulatory problems as well as hitting the bottom line. Recalls, FDA Warning letters & even seizures could result. This presentation will review the regulatory requirements for complaint handling and adverse events reporting in the USA, EU & Canada. Suggestions for investigating and documenting complaints & pitfalls will be included. more...

The Investigation System Discovery Planning Root Cause Analysis CAPA - Webinar By GlobalCompliancePanel ...and observe how to identify corrective and/ or preventive actions towards successful remediation and closeout. This high-level overview will provide clarification on the steps of an effective investigation, what documentation is required along the way, and how to establish a comprehensive and compliant investigation system. Why should you attend: Inadequate failure investigations continue to more...

Food Drug Cosmetic Act Implementing Regulations Major New Laws - An Overview - Webinar By GlobalCompliancePanel ... Drug, & Cosmetic Law * Overview of Major Regulatory Actions Since the FD&C Act: o Fair Packaging & Labeling Act o OTC Drug Review - Development of OTC Monographs o Tamper Resistant Packaging Rule o Nutrition Labeling & Education Act (NLEA) o Dietary Supplement Health & Education Act (DSHEA) o OTC Drug Facts Labeling Rule more...

Off-Label Promotion of Drugs - Regulatory Documents Explained - Webinar By GlobalCompliancePanel Overview: Promoting a drug or device for a use not approved by the Food and Drug Administration is illegal. As a result of this practice, called "off-label promotion," life sciences companies have been fined unprecedented amounts of money and their executives have been prosecuted criminally. In addition to the regulatory and criminal consequences of off-label promotion, companies that promote more...

Meet FDA Expectations for a Tougher Supplier Audit Program - Webinar By GlobalCompliancePanel ...ma suppliers? Expectations for meaningful, results driven actions that addresses and resolve any underlying compliance issues or product problems are increasing among regulatory agencies worldwide. To meet the new regulatory climate and be competitive, companies need to reevaluate their vendors and the methods used in selecting, evaluating, auditing, retaining or cutting adrift such regulatory more...

Developing and Using the Product Risk Management FileReport - Webinar By GlobalCompliancePanel ...s for any medical product. It will examine the additional actions necessary to make it a useful product reference, CAPA, root cause / failure investigation, and validation prioritization, and training tool, and how to maintain it as a "living document". Areas Covered in the Session: * The Revised ISO 14971: 2007 for Devices * ICH Q9 for Pharma * Product Hazard Analysis more...

Tougher US FDA cGMP Compliance Audits - When Youre Not Ready - Webinar by GlobalCompliancePanel ...it's getting tougher. Recent audits and other enforcement actions indicate that's true. The past ways of doing things is not acceptable. The Agency continues to use high-profile cases to drive compliance to smaller companies and suppliers. Recent events in regulated industries indicate a public's growing dissatisfaction with what they view as a lack of oversight of business by regulatory more...

Effective Corrective and Preventive Actions CAPA 10 Steps to Success - GlobalCompliancePanel Virtual Seminar - Webinar By Global ..., Awards & Recognitions, and Verification & Validation of actions taken. Attend this webinar to grasp the A to Z of CAPA and learn how to implement & manage it for success. Why Should You Attend: We have found out, through auditing many organizations world-wide that the organizations are pretty good when it comes to corrective actions yet they are not nearly as good when it comes to the more...

Food Safety Management Systems - ISO 220002005 - Webinar By GlobalCompliancePanel ...nts * Verification * Corrections and Corrective Actions * Handling of Potentially Unsafe Products * Recalls * Verification, Validation and Improvement of Food Safety Management Systems * Improvement * Automation of Management Systems for management of Food Safety. Who Will Benefit: * Presidents/ Vice Presidents/ CEOs * Top Managers * more...

Controlled Substances and the Pharmacist - Webinar By GlobalCompliancePanel ... * Discuss the types of federal criminal and civil actions that can be imposed on a pharmacy pertaining to the purchase, sale, transfer, dispensing, destruction and theft or loss of Schedules II through V controlled substances. * Identify the responsibilities of DEA through their Diversion personnel to enforce federal laws and DEA regulations on the dispensing of controlled more...

Preparing for GFSI and other Third Party Audits - Webinar By GlobalCompliancePanel Overview: Preparation and organization are the keys to a successful audit. This session will allow your team to anticipate the auditors needs and result in the facility's ability to achieve the maximum benefit and score from the audit. Why you should attend: More and more customers are requiring GFSI audits such as ISO 22000, BRC and SQF or accepting them in lieu of their own audits. more...

Avoiding FDA 483 Observations by Identifying the Root Cause of Deviations - Webinar By GlobalCompliancePanel ...nvestigations of deviations and corrective and preventive actions that address the root cause of deviations. FDA 483 and Warning letter observations identify inadequate investigations and follow-up. This webinar addresses adequate investigation of deviations. Participants will obtain a greater insight into effective investigations and ways to identify the root cause and prevent a similar more...

Complying with HIPAA Security Rules Whats in the rules and how you can most easily prepare for compliance - Webinar By GlobalCom ...cumented all your policies and procedures, as well as any actions taken pursuant to your policies and procedures. What's more, with the breach notification regulations established in 2009, the costs of not properly securing your data have increased dramatically. With the ever-increasing use of electronic records and systems, and changes in how you do business, now is the time to review and more...

Medical Device Reporting Regulations and Violations - Webinar By GlobalCompliancePanel Overview: This presentation will review the Medical Device Reporting regulations and common violations leading to Warning Letter filings by FDA. As part of the review, actual Warning Letter and FDA-483 citations of small and large medical device manufacturers will be explored for Medical Device Reporting issues. There is a great deal of concern at FDA over the quality of the information more...

Internal Audits Maintaining your Quality Systems at the Ready - Webinar By GlobalCompliancePanel Overview: While not captured in most audit reports, one of the biggest mistakes an organization can make is to have insufficient self audits. Internal audits are a core component of the Quality Assurance and Food Safety program. Ensuring the team representatives are trained and calibrated is a critical aspect of the program. An untrained team will miss important audit items, compromising the more...

Operational Risk Management Ensuring Safety for Food Systems - Webinar By GlobalCompliancePanel ...king risk areas for purposes of preventive and corrective actions. Risk management requires no more or less management skill levels than any production, quality or purchasing operation - risk management simply requires attention. This session will establish a way of thinking about risks and their management that allows managers to simply define and incorporate risk reduction strategies into more...

How to Prevent or Handle Protocol Deviations and Violations to be GCP and Regulatory Compliant - Webinar By GlobalCompliancePane ...ge lead to a protocol amendment. There are differences in actions, reporting and consequences of deviations and violations and these will be discussed. The key is that the PI and all clinical staff know and follow the research plan (Protocol) exactly as it is written. To do this is ethical research. TO not follow the protocol is folly. Why Should You Attend: Protocol Deviations and more...

FDA 483 Observations in the Laboratory What went wrong How can they be avoided - Webinar By GlobalCompliancePanel ... review observations, identify the real issue and suggest actions to prevent similar observations in other laboratories. Why you should attend: An FDA 483 observation can have an impact on any unit within a firm and laboratories have received more than their share. Since the early 1990s, the investigators have focused on challenges to the firms' laboratory control system. Laboratories should more...

Basics of OTC Drug Labeling Compliance - Webinar By GlobalCompliancePanel ...o comply with FDA requirements. Potential FDA enforcement actions regarding OTC drug labeling will also be covered. Areas Covered in the Session: * OTC Drug Labeling regulations: background and requirements * Drug Facts labeling * OTC Monographs and their importance * Conditions under which OTC Drugs can be marketed in the U. S.A. Who Will Benefit: Anyone who wants more...

Crisis Management and Risk Communication - Webinar by GlobalCompliancePanel ...he crisis situation appropriately with necessary response actions, protect the health and safety of your customers, comply with regulatory requirements/ laws and protect the image and reputation of the company and its products. This presentation will help you to have a basic idea how to develop an effective crisis management program for product recovery and product recall. Many crisis more...

The Most Common Problems in FDA Software Validation Verification - Webinar by GlobalCompliancePanel ... - and its willingness to aggressively pursue enforcement actions. This FDA Software Validation and Verification (V&V) training/ webinar will review the validation planning process with particular emphasis on avoiding most common pitfalls. Software V&V is an extremely important requirement for ensuring the safety and reliability of software used in manufacturing, devices, design, and quality more...

The HITECH Acts Impact on HIPPA - Webinar by GlobalCompliancePanel The new requirements of the HITECH Act have a significant impact on the privacy and security of health information. This webinar will cover the changes required by the HITECH Act and the actions that needed to taken regarding breach notification, business associate contracts, training of staff and security of PHI for business associates. We will also discuss the best practices for data more...

Value-Adding Internal Auditing Learn how to get your Internal Audit System to promote improvements and add real value to your or Auditing is a critical function of a medical product company. It provides management with information about how effectively a company controls the quality of their processes and products. Auditors must perform their jobs competently to ensure their company's compliance with pharmaceutical GMP regulations and other quality standards. This course provides information to increase an auditor's more...

Using SLAs to Facilitate Enterprise and IT Governance Risk Management and Compliance GRC - Webinar by GlobalCompliancePanel ... risks to stakeholders * Measurement criteria on GRC actions and a basis for ongoing improvement What You will Learn from the Webinar: * Receive a clear picture of the current view of GRC * Obtain a clear knowledge of SLA concepts and how they relate to the enterprise-wide view of Service Level management (SLM) and its associated Service Level Objectives (SLOs) * View more...

How to Survive a DEA Audit or FINDFINE - Webinar by GlobalCompliancePanel ...eping and security requirements will lead to some type of actions from an administrative violations to a civil action that may result in the pharmacy paying thousands of dollars to settle any allegation that were uncovered by DEA personnel. This presentation will cover all the elements of a DEA inspection and all the record-keeping and security requirements that are expected during that more...

From Strategic Agile Technologies

Complete Java Training ...xecuting Stored Procedure with CallableStatement * Transactions o Transaction Management * My SQL 5. 0 Database Java Training Materials * Training will be hands on with lot of Standalone Applications and Exercises. * Soft copies of the presentation and Exercises will be provided. * Worked programs discussed on the class will be provided. * Topic discussed with real time more...

From Coaches Plus

Coach Practitioner Course

...ress * Rapport and trust building * Designing actions * Accountability, reviewing and managing progress Module 6 Coaching Ethics in Action * Key components of ethical practice * How to apply these in coaching Module 7 Coaching Practicum * Coaching practice * Observation and feedback Module 8 Coaching Practicum * Coaching practice more...

From Soaring Eagle Enterprises

Emotional Intelligence 1-Self Management ...telligence to build the skills needed to correctly manage actions, words, demeanor, attitude and image. The importance of a persona ™s example and that impact on others is the primary focus of this unit. Self Management also reviews how to obtain meaningful feedback about personal behavior and attitudes. Often people do not see some of the very behavior that is most destructive to the more...

Teamwork and Team Performance-Webinar

Teamwork and Team Building is a program designed to maximize a group's ability to work together towards common objectives and to reduce and eliminate some of the barriers to successful teamwork. The program will focus on an individual's ability to work within a group and a group's ability to solve problems, provide feedback and communicate effectively. All of the dynamics of successful more...

From International Contact Center Academy

Contact Center Staff Engagement Wellness Webinar

Work-life balance is an indicator of health. Yet it seems that almost everyone has too much to do and not enough time to do it. Many things are constantly competing for your time and energy. Contact Centers today who want to attract and keep their talented workers understand the connection between employee satisfaction and employee wellness. They believe that workplace wellness is a business more...

Attracting Retaining Engaging the Next-Generation Workforce The Being of Soul-Inspiring Leadership ... one flows from the other. The bottom-line impact of your actions is direct. When you appreciate this fact, you also accept that even a fraction of employees performing at sub-optimal levels stifles innovation, reduces agility and returns unacceptable financials in the form of sales, revenue growth and market share. Not to mention the destructive effects of low morale read in skyrocketing more...

Contact Centre Group 2010 Webinars Lean Six Sigma Demystified Practical Easy to Implement Ideas A Handy Guide for Managers Su ...long periods of time, objectives may not be achieved, and actions to correct deficiencies often attack symptoms instead of problems. To correct this, managers must recognize that measuring performance is a basic need of an organization and a fundamental responsibility of management. Most performance measurement efforts focus on doing things well, assuming that the contact centre is already more...

From Keen Info Solution

Online Training for Microsoft BI with 6 years Real Time Expert ... Handling Module 7: Implementing Checkpoints and Transactions This module explains what checkpoints are and how to implement them. It then discusses transactions, and describes how you can implement transactional data access logic in an Integration Services package. a Implementing Checkpoints a Implementing Transactions Module 8: SSIS Administration. This module discusses how more...

From Business Expert Webinars

Profitability Strategies for Service Firms Find the cost sinkholes that are draining your profits Business leaders in service firms are under enormous pressure to find opportunities to reduce costs. While you have already undergone a round of cost-cutting, the cuts did not produce the expected results to the bottom-line. The company is relying on you to create cost reduction strategies without damaging the brand, but you've exhausted more...

Unconventional Marketing Strategies for Small Business Owners Boost revenue and profit in this stressed economy Small business owners are struggling now more than ever to grow revenue. Cash flow is limited and return on investment (ROI) dictates where this money is spent. You need to question where to invest marketing dollars how to measure performance and what to expect from ROI. Your marketing budget must be invested wisely or you will suffocate your more...

Cash Flow Strategies for Entrepreneurs ...pecialists. As a result, when an owner wants to know what actions make sense to increase cash flow and profitability specific to their operations they rely on already overworked resources such as their accountants, controllers, bookkeepers, and CFOs to translate the company s financial data into meaningful actions. This is a costly and time-consuming task made more urgent given current economic more...

Leading In A Bad Economy ...our values, principles, goals and vision with your words, actions, decisions and leadership style. It is what makes you unique, a visionary. You want to make a difference, not just manage a company. You ll get the strategies you need to maintain a clear focus on your unique leadership contribution and vision. When times are tough, it is easier to be swayed to react from fear, rather than more...

Brand Busters: How What You Say And Do Can Ruin Your Reputation ...ing your brand sending out signals through your words and actions that contradict the brand image you want to project. By reviewing the basics of brand behavior and exploring real-world examples, you ll discover: The three critical areas where your customers are evaluating you The difference between brand identity and brand behavior Where 'brand leaks' typically occur Why to more...

Goal Achievement Strategies for Business Professionals Don t just set a goal achieve it! Another goal set another goal forgotten The real question is why? Was this a goal that should have been set in the first place? What obstacles kept you from achieving it? Business professionals will tell you that the key ingredient to their success recipe is their ability to set a goal and achieve it. Have you mastered this skill? If not, it could be limiting more...

How to Develop a Strategic Plan That Works For You ...n as a leadership tool that guides employee decisions and actions. The formula for sharing the plan with your employees and communicating their role in achieving success How to position your company in a way that communicates your strategic advantage Each participant will also receive a strategic planning template based on the key webinar concepts. Joel H. Head, Business Coach, is more...