Instructor Led Active Training Classes in Canada
From Last Minute Training
The Leading Edge: Leadership through Effective Communication
...age, Self Control and Acceptance, Conflict Resolution and Active Listening and Responding.
* Demonstrate accountability and courage when executing decisions and communicating with staff.
* Improve staff performance by identifying and overcoming the causes that block achievements.
* Accept others and their opinions to combine their skills for the most effective team environment.
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Customer Satisfaction Servicing Customers on the Telephone
Participants who complete this workshop will:
* Learn the difference between customer Service and customer Satisfaction.
* Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated.
* Recognize forbidden phrases and
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Facilitation Skills for Business Analysts 2 Days
Business Analysis Facilitation Skills is a solid base for planning and facilitating effective meetings is imperative to success. Limited course enrollment ensures plenty of opportunity to practice and interact with other course participants as well as allowing time to focus on issues specific to their situation.
Case-study driven workshops and simulations provide all participants with full
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Business Writing That Works 2 Days
Business Writing That Works is a two-day course that focuses writing skills. In this course, students will focus on topics such as:
* Why Write
* The Four C's
* Making Words Agree
* Active and Passive Voice
* Setencnes and Sentence Types
* Courtesy in Writing
* Practicial Language
* Inclusive Language
* Sentence Construction
* Punctuation
* Writing
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MS Window Server 2003 Active Directory Infrastructure (5 Days)
...se 2279: Planning and Maintaining a MS Window Server 2003 Active Directory Infrastructure. The course will run from 9:00 am to 4:30 pm, for 5 days. Some of the topics will include: Introduction to Active Directory Infrastructure; Implementing an Active Directory Forest and Domain Structure; Implementing an Organizational Unit Structure; and much more...
For more information please call
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Windows Introduction

Location: Ottawa Date: 2007-07-06
List Price: $185 Offered Price: $129.00
Seats Available: 2
WINDOW BASICS
Using the Mouse
Windows Desktop and Icons
Starting and Closing Applications
Exiting Windows
HELP
Opening and Closing Help
Using help contents and index
USING FIND
Finding Files or Folders
Using Advance Search
MANIPULATING WINDOWS
Sizing Windows
Minimize/Maximize/Restore Buttons
Title Bar
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From KoreView Performance Group
Difficult Conversations

Do you avoid conflict? Would you like to be able to engage in "Difficult Conversations" easier? This presentation will provide theory and practice to help you communicate your real thoughts and feelings more easily. You will also learn how to react on the other side of a difficult conversation.
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From Live to Learn
Communications



"75% of what we hear is misunderstood, distorted, forgotten, or ignored."
We all come to the table with a different set of experiences, circumstances, education and values & beliefs. No wonder Communications is the biggest challenge in most organizations!
Proficiency in communication skills is critical to success.
Communication is a 2-way street to understand and to be understood. This
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From CDI College of Business Technology & Healthcare
Accounting and Payroll Administrator


...e financial data of an organization.
Additionally, your active participation in our Learning System will enable you to develop the educational and hands-on abilities to succeed as a business professional.
Strong accounting skills are a crucial component of a smooth-running business. Employment opportunities for accounting and payroll specialists are expected to rise in the coming years,
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Banking and Financial Services


... making individuals valued employees.
Furthermore, your active participation in our Learning System will help you to develop confidence in your abilities as a Businessprofessional.
Career Opportunities
The technical and management skills offered in this program can be applied not only to banking establishments and credit companies, but are highly transferable as well to any position that
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Business Administration


...ial newspapers, magazines and books.
Additionally, your active participation in our Learning System will enable you to develop the educational and hands-on abilities to succeed in a business setting.
The business world is a dynamic, constantly changing environment. There are an abundance of opportunities for individuals with the skills to adapt to those changes. You can become a valuable
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Executive Office Assistant


...either a large or small organization.
Furthermore, your active participation in our Learning System will help you to develop confidence in your abilities as a Business professional.
Career Opportunities
The training provided in office skills, bookkeeping, communications, and computer applications - together with a professional and self-confident attitude - helps prepare graduates for a
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Legal Administrative Assistant
...aw, civil litigation, and family law.
Furthermore, your active participation in our Learning System will help you to develop confidence in your abilities as a Business professional.
Career Opportunities
A career in the legal profession is both prestigious and rewarding. As a legal administrative assistant, the graduate can be the vital link between the lawyer and the client. This program -
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Police Foundations
... successful employment in this field.
Furthermore, your active participation in our Learning System will help you to develop confidence in your abilities as a Business professional.
Career Opportunities
Career opportunities available to graduates of this program include:
Ontario Police Services
Other Police Services across the country
By-Law Enforcement
Private Security and
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Personal Support Worker
... and handling specialized equipment.
Additionally, your active participation in our Learning System will enable you to develop the educational and hands-on abilities to succeed as a health care professional.
You will have the skills to effectively identify and quickly respond to the needs of clients in the following settings: long-term care facility, home health care agency, retirement
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Computer Business Applications Specialist

...ds to fully utilize each application.
Furthermore, your active participation in our Learning System will help you to develop confidence in your abilities as a Business professional.
Career Opportunities
Career paths are wide and varied since any business can use these packages. Successful graduates can expect careers in any type of organization - large or small - in the private,
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Computer Programmer

...000, Microsoft Office 2000, and SQL.
Additionally, your active participation in our Learning System will enable you to develop the educational and hands-on abilities to succeed as an information technology professional.
With an emphasis on database, desktop, distributed, and object-oriented programming, you will gain a competitive edge in the computer-driven workplace. You will have the
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Help Desk Analyst

...d Optimization, Help Desk Techniques.
Furthermore, your active participation in our Learning System will help you to develop confidence in your abilities as a Technology professional.
Career Opportunities
The Help Desk Analyst program prepares students for entry into the IT marketplace. Graduates may successfully compete for positions as Computer Technicians, Technical Support Specialists,
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Network Administrator

...hrough our comprehensive curriculum.
Additionally, your active participation in our Learning System will enable you to develop the educational and hands-on abilities to succeed as an information technology professional.
With extensive knowledge of managing and maintaining computers as well as installing networks, you will have the skills to succeed in a number of networking environments,
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Network and Internet Security Specialist

...hrough our comprehensive curriculum.
Additionally, your active participation in our Learning System will enable you to develop the educational and hands-on abilities to succeed as an information technology professional.
With extensive knowledge of single local area networks and multiple wide area networks, you will have the skills to succeed in a number of computer networking environments,
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Programmer / Network Support Analyst

...ux, Microsoft Office 2000, and Cisco.
Furthermore, your active participation in our Learning System will help you to develop confidence in your abilities as a Technology professional.
Career Opportunities
The Programmer / Network Support Analyst program focuses on preparing students to write and troubleshoot programming code. Students will also be able to maintain computers, and perform
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Programmer Analyst / Web Developer

...th ActionScript), and Dreamweaver MX.
Furthermore, your active participation in our Learning System will help you to develop confidence in your abilities as a Technology professional.
Career Opportunities
The Programmer Analyst / Web Developer program focuses on preparing students to analyze business needs and design solutions; prepare, write, manage and troubleshoot Web Development and
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Web Designer

..., Photoshop, Dreamweaver, and Flash.
Additionally, your active participation in our Learning System will enable you to develop the educational and hands-on abilities to succeed as an information technology professional.
You will be prepared for employment in computer software development firms, information technology consulting firms, and information technology units throughout the private
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