Instructor Led Active Training in Egypt

Facilitation Skills ...as that have been tested and refined over twenty years of active facilitation in all types of settings. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Distinguish facilitation from instruction and training. Identify the competencies linked to effective small group facilitation. Understand the different between content and process.  more...

Business Writing That Works Business Writing That Works Target Audience : All Staff in work environment. Program Duration: 2 days Program Overview: For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. We can think about  more...

Call Center Excellence Keeping current and competitive has never been more challenging for customer contact centers as it is now; with the economy state, emerging competitors, global markets and continually evolving technologies. Still, well trained call center employees are at the heart of creating the competitive edge for any successful call center. As the voice of the company, call center representatives must be  more...