From Serebra Learning Corporation
ActiveX Components 
...ActiveX Components course provides a brief history of the evolution of
ActiveX and discusses the various methods of creating an ActiveX control. The different steps involved deploying ActiveX controls have also been described. The course also covers the creation of
Active Server Pages (
ASP). This curriculum has been designed for application developers and authors who plan, design and implement
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Professional Assertiveness 
...ssional. This course will guide you as you move into a proactive, responsible, professional style. You'll learn methods to help you identify an appropriate assertive style and strategies to prepare you use that style. You'll also learn how to implement the assertive style in your work environment. You will learn how to develop your assertive communication technique by developing your proactive
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The Art of Global Communication 
Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the
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Conducting Effective Sales Research Meetings 
Researching your target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (
SAS) research meetings.
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Effectively Using Customer-focused Research Meetings 
In this course, you'll learn about bringing your research and communication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct research meetings to gather desired
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Applying Your Field Sales Approach 
A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in
Applying Your Field Sales Approach. This course provides sales strategies to change your customers'
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Field Sales Skills Simulation 
You are a salesperson for a wholesale supplier of natural herbs and remedies called
Vita-Boost. With allergy season right around the corner, Vita-Boost's latest product,
Ally-Tabs, looks to be a promising product. These tablets are just as effective as a preventative measure as they are at treating symptoms. Since they are all natural, there are no side effects associated with taking the pills.
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Communicating Effectively Build Customer Rapport 2 
This course provides learners tips and techniques to improve verbal and written communication skills in order to deliver excellent customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and
Internet technologies
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Performance Metrics for an Inbound Call Center 
...active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze performance? Is performance quantifiable?
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Interacting with the Customer 
...r, how to overcome communication problems, and how to use active listening. This course helps to prepare learners interested in the
Help Desk Institute's (
HDI) Customer
Support Specialist (
CSS) certification, which is targeted at individuals wishing to qualify to work in a customer support center or help desk environment. Individuals interested in the Help Desk Institute's (HDI) Customer
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Essentials of External Consulting 
You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role. What do external consultants really do? Although they may work in a variety of disciplines,
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Internal Consulting Skills 
What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your
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Effective Mentoring 
Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your
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Communication Skills for Successful Management 
Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal
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Behavior Putting Your Best Foot Forward 
...t professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new role. It will also show you some techniques for interacting with co-workers, subordinates, and superiors. In addition, you'll see how to project self-confidence and to become the kind of person to whom
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Using ASP Components 
This course is the second course in a series of three in the
ASP curriculum. This course acquaints the students with the capabilities of
Active Server Pages. It also enables students to create ASP applications. Programmers wishing to learn about Active Server Pages.
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Integrating Databases with ASP 3 0 
This course is the third course in a series of three in the
ASP curriculum. The course provides a description of database integration with
Active Server Pages. It also enables students to publish and secure ASP applications. Programmers wishing to learn about Active Server Pages.
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Visual Basic 6 0 ActiveX COM Part I 
...ills beyond basic
Visual Basic programming by introducing
ActiveX components and the
Component Object Model (
COM). The Component Object Model (COM) is an open, extensible standard on which ActiveX is based. By understanding COM, you can design applications from components that communicate through a common set of interfaces. Component software development cuts programming time and produces more
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Visual Basic 6 0 ActiveX COM Part II 
...ActiveX controls. It describes how to create your own
ActiveX controls, discusses the dependency of ActiveX controls on their container applications and gives an overview of ambient properties and the
User Control object. This course also introduces the
ActiveX Control Interface wizard, which simplifies the creation and coding of a control and describes how to debug and test ActiveX controls.
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Win2000 Network Infrastructure Administering DHCP 
...P Server services with other networking services, such as
Active Directory,
DNS, and
RRAS. Further in this course, you will learn how to create and manage scopes, superscopes, multicast scopes, and new reservations. The course also covers unicast and multicast addresses, and describes options. It teaches you to assign server-based options, scope-based options, and class-based options to scopes.
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Win2000 Active Directory Design Advanced Active Directory Concepts 
...gives you the knowledge and skills necessary to design an
Active Directory implementation plan, by covering methods of extending the schema, Active Directory data recovery and maintenance, and setup and upgrade strategies. First, you will learn about expanding and modifying the schema, prerequisites, implications of these changes, and methods for altering schema components. The course covers
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Microsoft Small Business Server 2000 Features 
To introduce students to the communication and advanced features of Microsoft Small Business Server 2000 Technical personnel at IT solution companies who wish to deploy Microsoft Small Business Server 2000 to small businesses and network administrators of small businesses
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Planning and implementing an Active Directory infrastructure 
To identify the role and features of Windows Server 2003 Active Directory and the factors and requirements for planning and implementing an
Active Directory infrastructure
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners
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Planning Active Directory Services 
To distinguish between global catalog servers and operations master roles and identify how they are enabled, administered, and placed in
Active Directory infrastructure
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners
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Active Directory Sites Replication and Trusts 
To distinguish between
Active Directory sites, replication, and trusts, and identify how they are implemented and administered
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners preparing for
MCSE certification exams
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Planning and implementing Group Policy 
To identify how to plan and implement group policy
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners preparing for
MCSE certification exams
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Configuring and Troubleshooting Group Policy 
To identify the tasks and strategies involved in configuring and troubleshooting group policy
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners preparing for
MCSE certification exams
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Preparing and Deploying a Domain Upgrade in Windows NET 
To discuss how to prepare and deploy a domain for an upgrade in
Windows .NET Support professionals working with
Windows NT Server 4.0 who are responsible for developing, designing, and deploying a directory services migration; those who are on the Microsoft Certified Systems Engineer (
MCSE) track who want to acquire the skills necessary to select, develop, and deploy a directory services migration
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Wireless LAN Security 
In this module, we discuss the much-maligned 802.11 specified security solution known as
Wired Equivalent Privacy (
WEP). We explain the various methods that can be used to attack a wireless
LAN to prepare you (as an administrator) to prevent security problems.
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LAN Fundamentals 
This course provides students with an introduction to the concepts, components, and various architectures of
LAN technologies. It also helps the student understand the fundamentals of network management and LAN security. This course is designed for technical managers, help desk/support personnel and professionals who require an understanding of data communications and networking.
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Internet Site Development 
To identify the principles of web-site design and the elements used to create a web site
Students wishing to acquire the fundamental skills required to embark on careers as e-Business IT professionals; students preparing for the
CompTIA certification exam
IK0-002: i-Net
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Electrical Electronics AC Circuits 
The course content covers various aspects of AC circuits like AC theory, AC characteristics and
Polyphase AC circuits & applications. The course is aimed at individuals working with machinery, maintaining machinery or involved in maintenance.
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Switching Fundamentals 
This module addresses switching fundamentals. Lesson 1 discusses
LAN transmissions and how they share the available network bandwidth. The lesson introduces the essential terms collision domain and broadcast domain which describe network access and device functionality. Bridging and switching is discussed in
Lesson 2. Although different in how they operate both devices learn and store
MAC address
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Grammar Skills - Writing Effectively 
Professionals are required to communicate effectively. In doing so they must have a good understanding of proper grammar skills. This course covers the fundamentals of effective sentence construction including such things as subject-verb agreement the active versus the passive voice and phrases and clauses.
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