Instructor Led Active Listening Training - Training Resources
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From Jef Menguin
Managing Team Dynamics



Experienced team members know that defining their teama s purpose is just the beginninga what follows is the hard work of managing day-to-day relationships among not just core members of the team but also the external stakeholders who contribute to the teama s success. In order to accomplish the goals and tasks for which they are accountable, team members must establish a foundation
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From Sapphire Training & Consulting, LLC
Listening to Feedback
Active listening is a crucial skill for effectively following. In business, information occasionally gets reinterpreted as it travels among receivers. This course will discuss the differences between active listening and passive listening and facilitate an active listening exercise. It will utilize some role playing to evaluate how well one person listens to another.
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From Last Minute Training
The Leading Edge Leadership through Effective Communication
...age, Self Control and Acceptance, Conflict Resolution and Active Listening and Responding.
* Demonstrate accountability and courage when executing decisions and communicating with staff.
* Improve staff performance by identifying and overcoming the causes that block achievements.
* Accept others and their opinions to combine their skills for the most effective team environment.
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Client Care Representative CCR Certified Training Program 2 Days
...ions, participants learn effective communications skills, active listening and problem solving skills which is immediately transferable to daily work. Participants will learn the best format for quick problem resolution in a team environment. Gathering information in an orderly manner promotes confidence in agents to resolve issues, builds cooperation in the group and fosters customer
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The Leading Edge: Leadership through Effective Communication
...age, Self Control and Acceptance, Conflict Resolution and Active Listening and Responding.
* Demonstrate accountability and courage when executing decisions and communicating with staff.
* Improve staff performance by identifying and overcoming the causes that block achievements.
* Accept others and their opinions to combine their skills for the most effective team environment.
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Customer Satisfaction Servicing Customers on the Telephone
Participants who complete this workshop will:
* Learn the difference between customer Service and customer Satisfaction.
* Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated.
* Recognize forbidden phrases and
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From Treeline Training, Inc.
The Communication Mystery Solved
This is an accelerated learning program in which learners will complete a series of activities through which they will learn communication skills, as well as uncover a murder mystery. In this course the instructor plays both the trainer, as well as a cantankerous police chief. The theme transports participants through assertive speaking skills, active listening skills and appropriate conflict
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From Pierson Requirements Group
Business Process Management Facilitation
...for the class are to:
- Provide practical exercises for: active listening skills; planning a BPM session; building agendas for decision making sessions; questioning techniques; consensus building and facilitation techniques for controlling group dynamics
- Give each participant the opportunity to facilitate specific
techniques for different types of BPM workshops and provide
individual
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Facilitated Session Leader
...f the seminar are to:
- Provide practical exercises for: active listening skills; planning a
session; building agendas for decision making sessions; questioning
techniques; consensus building and facilitation techniques
for controlling group dynamics
- Give each seminar participant the opportunity to facilitate
specific agendas for different types of workshops and provide
individual
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From California Peer Support Association
California Peer Support Training Week


...of the essential components; time will be spent enhancing active listening skills; we will address the need to work closely with a mental health professional who understands the personality traits of an emergency responder and the trauma they deal with each day; how to best respond to issues of substance abuse, grief, marriage and family conflicts, alcoholism/ addictions, and suicide.
Target
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From NA Human Resource Solutions
NAHRS training schedule
- Training Needs Identification
- Assessment/Development Centre
- Employee Engagement
- Manpower Development
- Personality Development
- Emotional Intelligence
- Creative Problem Solving
- Active Listening
- Basic Counseling Skills for Managers
- Assertiveness
- Sensitivity Training
- Time Management & Goal Setting
- Interpersonal Communication
- Performance Feedback
- Interpersonal Relations &
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From California Peer Support Association
Basic Peer Support Training




This is a 16 hour, 2 day class
Topics that will be presented are:
Introduction to Peer Support
Setting up your program
Listening Skills
Confidentiality
Critical Incident Stress Management
Role of the Mental Health Professional
Grief, Bereavement, & Loss
Depression
Marriage & Family Issues
Addictions
Suicide
Taking care of you
Individuals can expect to take away from
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From Advanced Concepts
Effective Communication
...munication roadblocks or barriers
X Demonstrate active listening skills
X Be assertive and empathic when dealing with others
X Provide constructive feedback
X Plan the flow of communication
X Describe how communication skills an leadership are related
X Identify the impact of non-verbal behaviour as well as other barriers to effective communication
X Understand
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From PsyAsia International
Interpersonal & Organisational Communication Training Course


...al and informal means of communication and the process of active listening in order to enhance and facilitate this process. The final part of the session will consider barriers to effective communication and key skills required for effective communication. This will culminate in a session of brainstorming and dialogue during which delegates will have the opportunity to consider their personal,
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From Niquenya D. Fulbright, Executive Life Coach & Corporate Trainer
Module I: 8-Week Teleclass/Online Course






...vely creating a coach/client relationship. Skills such as active listening, effective questioning, incorporating Neuro-Linguistic programming, the IAC 9 Masteries and other coaching modalities and the use of assessment tools such as MAPP are covered. Students receive a diploma after successful course completion. This course prepares a student for IAC certification and is a prerequisite for
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From Pearlcatchers Ltd
Crucial Conversation - personal effectivenss and communication skills



Learn how to maintain effective working relationships by
tackling those difficult conversations promptly and confidently
Every day, most people communicate easily with lots of people. But every so often we are faced with a difficult conversation where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict
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From KoreView Performance Group
Difficult Conversations

Do you avoid conflict? Would you like to be able to engage in "Difficult Conversations" easier? This presentation will provide theory and practice to help you communicate your real thoughts and feelings more easily. You will also learn how to react on the other side of a difficult conversation.
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From Just ONE Recruitment and Training Limited
Managing Conflict Aggression Violence
...ncludes Welcoming Diversity, Risk Assessment, De-fusion & Active Listening Skills, Basic Self Protection Skills, Post Incident security/ Support, De-Brief & Incident Reporting Modules)
The course will contain a module looking at the way in wwhich rapport can be more readily built up by using skills derived from neuro linguistic programming. The course will look at the structure of language
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From Peoplesmart Softskills Incorporation
Softskills & Personal Development Taining Program



...Non Verbal communication
Listening skills-Barriers in active listening
Body Language, Gestures & Style
PEOPLE SMART SKILLS
How to talk to People
How to listen, agree, influence, set moods, praise, criticize, Thank People
How to make people feel important
How to make up Peoplea s mind
Soft Skills and behavioral skills
PRESENTATION SKILLS
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From Talent Shout Business Consultancy
Basic Customer Service Program




Course Outline
I. Ita s Our Client a The Customer Service Perspectives
II. Communication Skills
a. Active Listening
b. Asking Questions
c. Paraphrasing
d. Telephone Etiquette
i. Handling Incoming Calls
ii. Handling Outgoing Calls
III. Suspending Frame of Reference
IV. Handling Complaints
a. Types of Customer Complaints
b. Factors in Complaint Handling
c. Golden Rules for
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From Noetic Training Solutions
Personality Development Courseware
Personality Plus is a comprehensive suite. This program is an innovative package, developed by Noetic Training Solutions to address the complete personality overhaul of an individual.
This course incorporates 15 different training modules, bundled into one complete personality enhancement program.
Communication Skills
The Art of Etiquette
Image Enhancing and Evaluation
Personal
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From Live to Learn
Communications



"75% of what we hear is misunderstood, distorted, forgotten, or ignored."
We all come to the table with a different set of experiences, circumstances, education and values & beliefs. No wonder Communications is the biggest challenge in most organizations!
Proficiency in communication skills is critical to success.
Communication is a 2-way street to understand and to be understood. This
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From Phoenix Consulting Services
Certified Behavioral Competency Interviewer Program


...ble atmosphere
Ask open questions and probe answers
Use active listening skills
Pause, clarify, summarize
Record applicant responses
Interviewer Errors to Watch Out for
Leniency/stringency
Error of central tendency
Halo/horns effect
Talking too much
Rating Interviews
Rating errors and how to avoid them
Valuing and scoring candidate responses
Testing
Performance based
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From Boston University Corporate Education Center
Making Your Ideas Theirs Advanced Communication Strategies
Do your messages hit their mark? When communicating with others, do you get the results you want? Whether presenting to an audience of thousands, conveying information to a team, or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives. Yet masterful communication goes beyond simply crafting a clear message or practicing active
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From Consulting Skills USA
Core Consulting Skills

A three-day program that follows a consulting project from selling to delivery of the first report. Each of the project stages will be covered using the sequence:
Introduction of a conceptual framework
Role play and/or practical exercises in small groups
Debate and formulation of learning points for practical use.
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Core Consulting Skills
A three-day program that follows a consulting project from selling it to delivery of the first report. Each of the project stages will be covered using the sequence:
Introduction of a conceptual framework
Role play and/or practical exercises in small groups
Debate and formulation of learning points for practical use..
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Implementation of Change
The highest ambition a consultant can have is to "make something happen" in the client environment. Implementation of change is therefore what distinguishes the men from the boys in consulting. So, while this workshop covers the latest concepts and thinking in the area of change management, it focuses on the factors that make the difference between having a good idea and making it happen. It will
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Introduction to Consulting Management
A one-day workshop that deals with all aspects of setting up, managing and developing a successful consulting practice.
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Leading Consulting Projects
The course will develop participants' skills in leading, managing and sustaining the performance of their project teams. It will also enable participants to manage consulting projects in the most effective and professional manner, using the best standards and practice internationally available.
What will you achieve?
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Managing a consulting Business
This course is targeted at managers with P&L responsibilities for consulting units. It is focused both on the top line and the bottom line, and discusses best business practices in a highly pragmatic manner.
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Consultative Selling
This course introduces the consulting sales process, and the tips, techniques and strategies that enable you to conduct it effectively. It combines theory with skills practice so that it can be applied immediately participants return to work.
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Master Class in Account Management
This is a highly pragmatic and interactive workshop designed for experienced consultants, managers and partners, who are in charge of developing major accounts. The workshop focuses on the mechanisms of increasing value to key accounts.
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Solving Complex Problems
A two-day program with a focus on participants' capability to deal with complex problems - problems that are ill-defined and for which there may be a large amount of potential solutions. Solving these problems requires teamwork rather than individual knowledge, and approaches that are intuitive as well as rationally sound.
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Advanced Analytical Tools and Techniques
A course that critically examines the contribution of a wide range of management analytical tools and techniques to the continuous improvement sought by organizations. It provides a coherent framework within which to consider tools in general; offers participants the opportunity to evaluate the pros and cons of a range of tools; and it considers just when to use the tools.
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Coaching and Mentoring
Highly tailored course designed to increase an individual or team's consulting power
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Consulting Product Development
This is a highly interactive workshop which deals with portfolio management in professional services companies.
These companies face a double challenge:
Which interventions can be standardized, so they can be profitably marketed to a wider range of clients.
What type of new intellectual property should be developed to sustain growth.
The target audience for this workshop consists of
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Client Engagement Skills
A two-day workshop that deals with all issues of client engagements. Technology-driven organizations that wish to increase the capability of their people to offer knowledge-based solutions to their clients will find this workshop right on target.
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From TrainersDirect
Management Skills for New Managers
On-Site Training Only
Length: 3 days
Number of Participants: Up to 20
Materials: Notebooks and handouts provided
DAY ONE
Management and Leadership Fundamentals
-Identify the qualities of effective leaders
-Learn the difference between leading and managing
-Understand the function of management at preparation, development, personnel, leadership, and evaluation
-Understand
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From GHR Training Solutions
On Top of Stress
The workshop begins with an identification of the stress experienced by the participants.
Participants then learn and practice the techniques (i.e., Attitude, Self-Talk, Assertion and Coping with Change) needed to master stress (and the sadness, rage and/or anxiety often associated with it).
Various relaxation and energizing exercises are included throughout.
[NOTE: Such topics as
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From Henderson Training
Active Listening
...Active Listening
"Listening for meanings"
In order to be on top of department performance, effective managers keep communication lines open. They are aware of the problems caused by not listening to their employees. They know that by not listening they are not able to stay abreast of what is going on in their work area. They understand the ultimate result of low morale and its affect on
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Handling Challenging Conversations
Handling Challenging Conversations - Working Through Conflict
Everyone knows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not go
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