Instructor Led Active Listening Training Classes

Basic Peer Support Training This is a 16 hour, 2 day class Topics that will be presented are: Introduction to Peer Support Setting up your program Listening Skills Confidentiality Critical Incident Stress Management Role of the Mental Health Professional Grief, Bereavement, & Loss Depression Marriage & Family Issues Addictions Suicide Taking care of you Individuals can expect to take away from more...

California Peer Support Training Week ...of the essential components; time will be spent enhancing active listening skills; we will address the need to work closely with a mental health professional who understands the personality traits of an emergency responder and the trauma they deal with each day; how to best respond to issues of substance abuse, grief, marriage and family conflicts, alcoholism/addictions, and suicide. Target more...

The Customer Service Mindset ...cess and Behavior Effective Communication with Customers Active Listening Overcoming Communication Barriers Reading Customer Body Language RELATED PROGRAMS Customer Relationship Management -------------------------------------------------------------------------------- PROGRAM PRE-REQUISITES Program Level: Update  more...

NAHRS training schedule - Training Needs Identification - Assessment/Development Centre - Employee Engagement - Manpower Development - Personality Development - Emotional Intelligence - Creative Problem Solving - Active Listening - Basic Counseling Skills for Managers - Assertiveness - Sensitivity Training - Time Management & Goal Setting - Interpersonal Communication - Performance Feedback - Interpersonal Relations & more...

Module I: 8-Week Teleclass/Online Course ...vely creating a coach/client relationship. Skills such as active listening, effective questioning, incorporating Neuro-Linguistic programming, the IAC 9 Masteries and other coaching modalities and the use of assessment tools such as MAPP are covered. Students receive a diploma after successful course completion. This course prepares a student for IAC certification and is a prerequisite for more...

Interpersonal & Organisational Communication Training Course ...al and informal means of communication and the process of active listening in order to enhance and facilitate this process. The final part of the session will consider barriers to effective communication and key skills required for effective communication. This will culminate in a session of brainstorming and dialogue during which delegates will have the opportunity to consider their personal, more...

Crucial Conversation - personal effectivenss and communication skills Learn how to maintain effective working relationships by tackling those difficult conversations promptly and confidently Every day, most people communicate easily with lots of people. But every so often we are faced with a difficult conversation where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict more...

Difficult Conversations Do you avoid conflict? Would you like to be able to engage in "Difficult Conversations" easier? This presentation will provide theory and practice to help you communicate your real thoughts and feelings more easily. You will also learn how to react on the other side of a difficult conversation. more...

Communications "75% of what we hear is misunderstood, distorted, forgotten, or ignored." We all come to the table with a different set of experiences, circumstances, education and values & beliefs. No wonder Communications is the biggest challenge in most organizations! Proficiency in communication skills is critical to success. Communication is a 2-way street to understand and to be understood. This more...

Certified Behavioral Competency Interviewer Program ...ble atmosphere Ask open questions and probe answers Use active listening skills Pause, clarify, summarize Record applicant responses Interviewer Errors to Watch Out for Leniency/stringency Error of central tendency Halo/horns effect Talking too much Rating Interviews Rating errors and how to avoid them Valuing and scoring candidate responses Testing Performance based more...

Making Your Ideas Theirs Advanced Communication Strategies Do your messages hit their mark? When communicating with others, do you get the results you want? Whether presenting to an audience of thousands, conveying information to a team, or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives. Yet masterful communication goes beyond simply crafting a clear message or practicing active more...

Core Consulting Skills A three-day program that follows a consulting project from selling to delivery of the first report. Each of the project stages will be covered using the sequence: Introduction of a conceptual framework Role play and/or practical exercises in small groups Debate and formulation of learning points for practical use. more...

Core Consulting Skills A three-day program that follows a consulting project from selling it to delivery of the first report. Each of the project stages will be covered using the sequence: Introduction of a conceptual framework Role play and/or practical exercises in small groups Debate and formulation of learning points for practical use.. more...

Implementation of Change The highest ambition a consultant can have is to "make something happen" in the client environment. Implementation of change is therefore what distinguishes the men from the boys in consulting. So, while this workshop covers the latest concepts and thinking in the area of change management, it focuses on the factors that make the difference between having a good idea and making it happen. It will more...

Introduction to Consulting Management A one-day workshop that deals with all aspects of setting up, managing and developing a successful consulting practice. more...

Leading Consulting Projects The course will develop participants' skills in leading, managing and sustaining the performance of their project teams. It will also enable participants to manage consulting projects in the most effective and professional manner, using the best standards and practice internationally available. What will you achieve? more...

Managing a consulting Business This course is targeted at managers with P&L responsibilities for consulting units. It is focused both on the top line and the bottom line, and discusses best business practices in a highly pragmatic manner. more...

Consultative Selling This course introduces the consulting sales process, and the tips, techniques and strategies that enable you to conduct it effectively. It combines theory with skills practice so that it can be applied immediately participants return to work. more...

Master Class in Account Management This is a highly pragmatic and interactive workshop designed for experienced consultants, managers and partners, who are in charge of developing major accounts. The workshop focuses on the mechanisms of increasing value to key accounts. more...

Solving Complex Problems A two-day program with a focus on participants' capability to deal with complex problems - problems that are ill-defined and for which there may be a large amount of potential solutions. Solving these problems requires teamwork rather than individual knowledge, and approaches that are intuitive as well as rationally sound. more...

Advanced Analytical Tools and Techniques A course that critically examines the contribution of a wide range of management analytical tools and techniques to the continuous improvement sought by organizations. It provides a coherent framework within which to consider tools in general; offers participants the opportunity to evaluate the pros and cons of a range of tools; and it considers just when to use the tools. more...

Coaching and Mentoring Highly tailored course designed to increase an individual or team's consulting power more...

Consulting Product Development This is a highly interactive workshop which deals with portfolio management in professional services companies. These companies face a double challenge: Which interventions can be standardized, so they can be profitably marketed to a wider range of clients. What type of new intellectual property should be developed to sustain growth. The target audience for this workshop consists of more...

Client Engagement Skills A two-day workshop that deals with all issues of client engagements. Technology-driven organizations that wish to increase the capability of their people to offer knowledge-based solutions to their clients will find this workshop right on target. more...

Management Skills for New Managers On-Site Training Only Length: 3 days Number of Participants: Up to 20 Materials: Notebooks and handouts provided DAY ONE Management and Leadership Fundamentals -Identify the qualities of effective leaders -Learn the difference between leading and managing -Understand the function of management at preparation, development, personnel, leadership, and evaluation -Understand the more...

On Top of Stress The workshop begins with an identification of the stress experienced by the participants. Participants then learn and practice the techniques (i.e., Attitude, Self-Talk, Assertion and Coping with Change) needed to master stress (and the sadness, rage and/or anxiety often associated with it). Various relaxation and energizing exercises are included throughout. [NOTE: Such topics as Listening more...

Active Listening ...Active Listening "Listening for meanings" In order to be on top of department performance, effective managers keep communication lines open. They are aware of the problems caused by not listening to their employees. They know that by not listening they are not able to stay abreast of what is going on in their work area. They understand the ultimate result of low morale and its affect on more...

Handling Challenging Conversations Handling Challenging Conversations - Working Through Conflict Everyone knows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not go more...