Instructor Led Active Listening Training in Malaysia

Speak it Right a Those who speak do not know, those who know do not speaka ...A Confucian Proverb. Do you know that communication is not about what you said but what you heard? It is not direct but indirect and it does not necessarily result understanding. The key is whether you can communicate effectively. One of the benefits of living today is the technology and wealth of media we have to help us to  more...

Managing Challenging Customers Professionally 28 29 Nov 2012 ..."Power of Five" * body language * verbal language * active listening * appropriate questions * paraphrasing - respond to customers' explicit and implicit needs and expectations - customise solutions that fit - end on a positive note - follow-up with action plans - applying the 8-step process through skills practices of challenging customer scenarios: * the angry customer *  more...

Building Your Business Networking Skills 20 Nov 2012 130 to 5pm ...tify ways to start and maintain conversations - practice active listening skills - determine how to control the close - payment related to termination Methodology Participants are guided through practical steps of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Managers, executives, and anyone who wants to expand his/ her  more...

Managing Challenging Customers Professionally 25 26 Sep 2012 ..."Power of Five" * body language * verbal language * active listening * appropriate questions * paraphrasing - respond to customers' explicit and implicit needs and expectations - customise solutions that fit - end on a positive note - follow-up with action plans - applying the 8-step process through skills practices of challenging customer scenarios: * the angry customer *  more...

Building Your Business Networking Skills 23 Aug 2012 130-5pm ...tify ways to start and maintain conversations - practice active listening skills - determine how to control the close - payment related to termination Methodology Participants are guided through practical steps of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Managers, executives, and anyone who wants to expand his/ her  more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 ..."Power of Five" * body language * verbal language * active listening * appropriate questions * paraphrasing - respond to customers' explicit and implicit needs and expectations - customise solutions that fit - end on a positive note - follow-up with action plans - applying the 8-step process through skills practices of challenging customer scenarios: * the angry customer *  more...