Instructor Led Active Listening Training in Phillipines
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From Jef Menguin Workshops and Seminars
Managing Team Dynamics



Experienced team members know that defining their teama s purpose is just the beginninga what follows is the hard work of managing day-to-day relationships among not just core members of the team but also the external stakeholders who contribute to the teama s success. In order to accomplish the goals and tasks for which they are accountable, team members must establish a foundation
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Managing Team Dynamics
From Talent Shout Business Consultancy
Basic Customer Service Program




Course Outline
I. Ita s Our Client a The Customer Service Perspectives
II. Communication Skills
a. Active Listening
b. Asking Questions
c. Paraphrasing
d. Telephone Etiquette
i. Handling Incoming Calls
ii. Handling Outgoing Calls
III. Suspending Frame of Reference
IV. Handling Complaints
a. Types of Customer Complaints
b. Factors in Complaint Handling
c. Golden Rules for
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