Instructor Led Active Listening Sk Training

Workplace Interpersonal Communication Strategies Workplace Interpersonal Communication Strategies. That certainly is a mouthful, but what exactly does it mean? Simply stated, this seminar is about helping you develop an array of communication skills to enable you to not only function more productively in your workplace, but to also strengthen those key working relationships with your colleagues, supervisors, and managers. Module 1 focuses on  more...

Communication Calisthenics Composer John Powell once said, a Communication works for those who work at it. His quote suggests that being an effective communicator is not something that just magically happens. Rather, we must continually exercise our communication skills. This is particularly true in the workplace, where communication can often seem like a tug-of-war. Communication Calisthenics is a two-day seminar designed  more...

Workplace Communication Boot Camp During this seminar, attendees will strengthen their active listening skills and exercise giving and receiving constructive feedback. Through interactive activities, participants will discover how to voice disagreement without getting bent out of shape and learn how to work out conflict constructively. The session will conclude with a discussion of how to rid the workplace of the excess weight of  more...

Sales Skills This one day course aims to help develop the individuala ™s sales skills in confidently and successfully selling the services offered by their respective businessa ™s to their face to face and/ or telephone based customers. Target Group This course is aimed at sales personnel who are either new to the sales role, or wish to improve and build upon their current skills. Objectives  more...

California Peer Support Training Week ...of the essential components; time will be spent enhancing active listening skills; we will address the need to work closely with a mental health professional who understands the personality traits of an emergency responder and the trauma they deal with each day; how to best respond to issues of substance abuse, grief, marriage and family conflicts, alcoholism/ addictions, and suicide. Target  more...

Basic Peer Support Training This is a 16 hour, 2 day class Topics that will be presented are: Introduction to Peer Support Setting up your program Listening Skills Confidentiality Critical Incident Stress Management Role of the Mental Health Professional Grief, Bereavement, & Loss Depression Marriage & Family Issues Addictions Suicide Taking care of you Individuals can expect to take away from  more...

Master the Art of Negotiation Negotiation is a vital skill enabling corporates to compete competitively in the business world today. Closing and winning deals, the hiring of staff, purchasing goods and defusing conflicts require experience and skill. Negotiating often occurs without us even being aware of it and is usually at a very amateur level. Become a Guru & a Highly Successful Negotiator by Knowing How To: -  more...

Casual Conversational English Training Casual Conversational English 50 Hours | General English Language Training Why attend this training course? NewSkilz designed this general English course specifically for China. therefore its more relevant and useful for your staff if they want to improve their English fluency. NewSkilz materials Who Should Attend? Company staff who need to to improve their English fluency in  more...

English Language Training ...ciation - Good Grammar Tricks - Faster Response Time - Active Listening Skills What will you learn? - Using full sentences and giving details - Asking follow up questions and showing interest - Speaking loudly and in a varied tone of voice - Discussion abilities and expressing opinions - Debating issues and varying degrees of agreement - Listening skills development - Techniques  more...

Winning with People Interpersonal Skills Interpersonal Effectiveness, a cutting edge program specially designed for your team, is aimed at enhancing their competencies for interpersonal interactions and influencing skills. The program covers the basics of interpersonal skills, influencing skills and building long term relationships. The contents, which are designed with a a Less Jargons a More Sensea , approach takes care of the  more...

Speak it Right a Those who speak do not know, those who know do not speaka ...A Confucian Proverb. Do you know that communication is not about what you said but what you heard? It is not direct but indirect and it does not necessarily result understanding. The key is whether you can communicate effectively. One of the benefits of living today is the technology and wealth of media we have to help us to  more...

Interpersonal & Organisational Communication Training Course The organizational and interpersonal communication course is for all levels of people within the workplace. As an in-house course, it enables frank and open communication and a forum for solving common communication issues at all levels. As a public course, it provides for discussion among attendees from different types of organization and thus enables sharing of both problems and solutions. Past  more...

Interpersonal Communication Are you listening? Whether at home or the workplace, using effective communication is vital to fostering good relations and building trust. All cooperative action depends on effective communication and our daily lives are filled with one communication experience after another. This training shows you how to send and receive messages effectively, and the importance of active and reflective  more...

Sales Attitude dot Com The world market is heating up. Competitors are appearing out of nowhere and expectations are high, especially from the top. In today's market both the business owner and seasoned professional salesperson have to be producing at their absolute best to stay up with the industry leaders. Online selling is relatively a newer concept, but no more a innovatory concepta today. Competition have  more...

Leadership Presence Understanding and Communicating through Body Language Mar 1, 2012 We communicate much more than our words convey. Our first language is body language, and its impact is profound. Our body language sends, receives, and deciphers a myriad of nonverbal cues, signs and signals. Bringing our attention to this level of communication gives us immeasurable insight, and helps us decode the real meaning beneath spoken words to determine what is really going on with and  more...

Successful Communication Leverage your power as a successful communicator. Learn the strategies to prevent misunderstandings, listen effectively, deal with conflict, communicate with diverse groups and maximize the communication potential of technology. # Discuss the communication process and recognize barriers that get in the way # Identify and demonstrate tools for overcoming barriers # Understand and self-assess  more...

MOTIVATING YOUR TEAM This workshop addresses the needs of individuals who want to lead and inspire team members in the corporate world. Participants who complete this workshop will: a Learn the key competencies of team leadership. a Explore the five stages of group development and the ground rules for a highly effective team. a Integrate the skills of others to create an optimum team environment. a  more...

CALL CENTER TRAINING With the growth of the BPO and ITES sector in India, there has been a steep rise in the demands for training at the foundation and managerial levels. In this competitive job market ita ™s very important to have Good communication and soft skills, Interview and Presentation skills. Come and join our courses especially designed for the job aspirants like you, learn everything that  more...

Difficult Conversations Do you avoid conflict? Would you like to be able to engage in "Difficult Conversations" easier? This presentation will provide theory and practice to help you communicate your real thoughts and feelings more easily. You will also learn how to react on the other side of a difficult conversation.  more...

Communications "75% of what we hear is misunderstood, distorted, forgotten, or ignored." We all come to the table with a different set of experiences, circumstances, education and values & beliefs. No wonder Communications is the biggest challenge in most organizations! Proficiency in communication skills is critical to success. Communication is a 2-way street to understand and to be understood. This  more...

Managing Challenging Customers Professionally 28 29 Nov 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss  more...

Building Your Business Networking Skills 20 Nov 2012 130 to 5pm ...tify ways to start and maintain conversations - practice active listening skills - determine how to control the close - payment related to termination Methodology Participants are guided through practical steps of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Managers, executives, and anyone who wants to expand his/ her  more...

Conflict Resolution and Negotiation at the Workplace 18 19 Oct 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...

Managing Challenging Customers Professionally 25 26 Sep 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss  more...

Building Your Business Networking Skills 23 Aug 2012 130-5pm ...tify ways to start and maintain conversations - practice active listening skills - determine how to control the close - payment related to termination Methodology Participants are guided through practical steps of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Managers, executives, and anyone who wants to expand his/ her  more...

Conflict Resolution and Negotiation at the Workplace 10 11 July 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss  more...

Effective Presentations ...to convince your audience. In this course, you will learn active listening skills to facilitate the exchange of ideas in meetings and presentations. You will also organize your ideas to create coherent and convincing oral presentations, while also utilizing available visual aids and using public-speaking techniques to strengthen your delivery. You will also prepare strategies for business  more...

Managing Conflict in the Workplace ...esponses that can head off conflict before it starts a Active listening skills that help you hear whata ™s really being said a and avoid misunderstandings 1pm a 5pm Taking Care of No. 1 When the Stress of Conflict Takes its Toll a Recognizing the long-term health hazards of stress, anger, and unresolved conflict a Identifying and dealing with toxic stressors that lead to  more...

Customer Service Excellence Understanding the client Course duration: 1 day a Highly interactive This course is designed to improve the standards and expertise of client service operators by developing the core values, principles, approaches and techniques for world class service approach. The techniques and tools covered will establish a base-line to operate from by understanding the needs and core values of the customer both internally and  more...

Cross Cultural Communication Skills ...ing simple, concise and direct language a Enhance your active listening skills to anticipate and avoid common misunderstandings a Foster cross-cultural understanding in your workplace a Eliminate the roadblocks that undermine your ability to communicate effectively Who Should Attend Those looking to strengthen their cross cultural communication and collaboration skills and work  more...

Workplace Diversity ...f, in the workplace, and in the social community a Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength a Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications a Identify ways to encourage diversity in the  more...

Brilliant customer service a Brilliant customer service!a ™ is a very practical one-day course, designed to raise your organisationa ™s customer service levels by instructing, equipping and inspiring your people to delight your customers at every opportunity. The programme is equally applicable to the public, private and voluntary sectors. It can be adapted to your specific needs (eg, more on telephone skills,  more...

Essential sales skills 2 day course. This course is suitable for delegates with little or no sales experience. As a delegate on this two day course you will be given all the essential skills that you need to have a successful career in sales. Course will include; a Preparation a what needs to be done before contacting the client, including generating the right leads and being the expert in your market.  more...

Managing Conflict Aggression Violence ...ncludes Welcoming Diversity, Risk Assessment, De-fusion & Active Listening Skills, Basic Self Protection Skills, Post Incident security/ Support, De-Brief & Incident Reporting Modules) The course will contain a module looking at the way in wwhich rapport can be more readily built up by using skills derived from neuro linguistic programming. The course will look at the structure of language  more...

Softskills & Personal Development Taining Program FACILITATED BY NARENDRAN ACCREDITED BY Andhra Pradesh State Council For Higher Education HYDERABAD INDIA E-mail: babu_n21@yahoo. co. in Ph: +91-9949208889 OBJECTIVES: To deliver a Powerful People Smart Personal Development Workshop that impacts the mind, heart and behavior for lasting success and also at the program conclusion participants should be able to: Develop all round  more...

Basic Customer Service Program Course Outline I. Ita s Our Client a The Customer Service Perspectives II. Communication Skills a. Active Listening b. Asking Questions c. Paraphrasing d. Telephone Etiquette i. Handling Incoming Calls ii. Handling Outgoing Calls III. Suspending Frame of Reference IV. Handling Complaints a. Types of Customer Complaints b. Factors in Complaint Handling c. Golden Rules for  more...

Train the Trainer Program Certified Trainer and Facilitator Being a trainer is fine but being a certified trainer carries a lot of weight in today's global training scenario. If you are someone new to the field of training this certification will assist and help you for a bright future. It will give you the knowledge, skills & attitude required to behave like an expert trainer who has got everything under control whilst appearing relaxed and approachable.  more...

Personality Development Courseware Personality Plus is a comprehensive suite. This program is an innovative package, developed by Noetic Training Solutions to address the complete personality overhaul of an individual. This course incorporates 15 different training modules, bundled into one complete personality enhancement program. Communication Skills The Art of Etiquette Image Enhancing and Evaluation Personal  more...

Certified Behavioral Competency Interviewer Program ...ble atmosphere Ask open questions and probe answers Use active listening skills Pause, clarify, summarize Record applicant responses Interviewer Errors to Watch Out for Leniency/stringency Error of central tendency Halo/horns effect Talking too much Rating Interviews Rating errors and how to avoid them Valuing and scoring candidate responses Testing Performance based  more...

Making Your Ideas Theirs Advanced Communication Strategies Do your messages hit their mark? When communicating with others, do you get the results you want? Whether presenting to an audience of thousands, conveying information to a team, or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives. Yet masterful communication goes beyond simply crafting a clear message or practicing active  more...

Core Consulting Skills A three-day program that follows a consulting project from selling to delivery of the first report. Each of the project stages will be covered using the sequence: Introduction of a conceptual framework Role play and/or practical exercises in small groups Debate and formulation of learning points for practical use.  more...

Core Consulting Skills A three-day program that follows a consulting project from selling it to delivery of the first report. Each of the project stages will be covered using the sequence: Introduction of a conceptual framework Role play and/or practical exercises in small groups Debate and formulation of learning points for practical use..  more...

Implementation of Change The highest ambition a consultant can have is to "make something happen" in the client environment. Implementation of change is therefore what distinguishes the men from the boys in consulting. So, while this workshop covers the latest concepts and thinking in the area of change management, it focuses on the factors that make the difference between having a good idea and making it happen. It will  more...

Introduction to Consulting Management A one-day workshop that deals with all aspects of setting up, managing and developing a successful consulting practice.  more...

Leading Consulting Projects The course will develop participants' skills in leading, managing and sustaining the performance of their project teams. It will also enable participants to manage consulting projects in the most effective and professional manner, using the best standards and practice internationally available. What will you achieve?  more...

Managing a consulting Business This course is targeted at managers with P&L responsibilities for consulting units. It is focused both on the top line and the bottom line, and discusses best business practices in a highly pragmatic manner.  more...

Consultative Selling This course introduces the consulting sales process, and the tips, techniques and strategies that enable you to conduct it effectively. It combines theory with skills practice so that it can be applied immediately participants return to work.  more...

Master Class in Account Management This is a highly pragmatic and interactive workshop designed for experienced consultants, managers and partners, who are in charge of developing major accounts. The workshop focuses on the mechanisms of increasing value to key accounts.  more...

Solving Complex Problems A two-day program with a focus on participants' capability to deal with complex problems - problems that are ill-defined and for which there may be a large amount of potential solutions. Solving these problems requires teamwork rather than individual knowledge, and approaches that are intuitive as well as rationally sound.  more...

Advanced Analytical Tools and Techniques A course that critically examines the contribution of a wide range of management analytical tools and techniques to the continuous improvement sought by organizations. It provides a coherent framework within which to consider tools in general; offers participants the opportunity to evaluate the pros and cons of a range of tools; and it considers just when to use the tools.  more...

Coaching and Mentoring Highly tailored course designed to increase an individual or team's consulting power  more...

Consulting Product Development This is a highly interactive workshop which deals with portfolio management in professional services companies. These companies face a double challenge: Which interventions can be standardized, so they can be profitably marketed to a wider range of clients. What type of new intellectual property should be developed to sustain growth. The target audience for this workshop consists of  more...

Client Engagement Skills A two-day workshop that deals with all issues of client engagements. Technology-driven organizations that wish to increase the capability of their people to offer knowledge-based solutions to their clients will find this workshop right on target.  more...

On Top of Stress The workshop begins with an identification of the stress experienced by the participants. Participants then learn and practice the techniques (i.e., Attitude, Self-Talk, Assertion and Coping with Change) needed to master stress (and the sadness, rage and/or anxiety often associated with it). Various relaxation and energizing exercises are included throughout. [NOTE: Such topics as  more...

Active Listening Active Listening "Listening for meanings" In order to be on top of department performance, effective managers keep communication lines open. They are aware of the problems caused by not listening to their employees. They know that by not listening they are not able to stay abreast of what is going on in their work area. They understand the ultimate result of low morale and its affect on  more...

Handling Challenging Conversations Handling Challenging Conversations - Working Through Conflict Everyone knows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not go  more...