Instructor Led Active Listening Why Training

California Peer Support Training Week Pre conference classes Basic Peer Support ? Individual Crisis Intervention Training Instructor: To be announced Purpose: Individuals can expect to take away from this class an understanding of peer support concepts, the need for confidentiality and effective peer support team member selection; the importance of a critical incident stress management program and individual crisis intervention as  more...

Casual Conversational English Training Casual Conversational English 50 Hours | General English Language Training Why attend this training course? NewSkilz designed this general English course specifically for China. therefore its more relevant and useful for your staff if they want to improve their English fluency. NewSkilz materials Who Should Attend? Company staff who need to to improve their English fluency in  more...

English Language Training English Language Training 24 Hours | Executive Coaching Programs(1 on 1) Why attend this training course? Get the opportunity to receive personal English language coaching. Course design and delivery is tailored to the specific needs of the participant. The course results in vocabulary building, enhanced understanding of Western cultural habits in terms of communication, and more  more...

Winning with People Interpersonal Skills Interpersonal Effectiveness, a cutting edge program specially designed for your team, is aimed at enhancing their competencies for interpersonal interactions and influencing skills. The program covers the basics of interpersonal skills, influencing skills and building long term relationships. The contents, which are designed with a a Less Jargons a More Sensea , approach takes care of the  more...

Managing Challenging Customers Professionally 28 29 Nov 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss  more...

Conflict Resolution and Negotiation at the Workplace 18 19 Oct 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...

Managing Challenging Customers Professionally 25 26 Sep 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss  more...

Conflict Resolution and Negotiation at the Workplace 10 11 July 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss  more...

Managing Conflict in the Workplace Managing Conflict in the Workplace By The Koenig Group tom@koeniggroup. net How to Handle Conflict and Confrontation Learn a positive approach that takes the stress, anxiety and frustration out of dealing with disagreements and conflict. If you dread confrontation, chances are you could be paying a heavy price, at the expense of your career success your personal happiness and  more...

Certified Behavioral Competency Interviewer Program Hiring Smart Behavioural & Performance-based Techniques Overview: Behavior Interviewing is a very reliable and valid candidate selection technique based on the work of Phoenix Consulting Services, Hyderabad and partners in Performance, Pittsburg, USA. While we all may say that past behavior is the best indicator of future behavior, we don t act as if we believe this when we are interviewing  more...