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From Jef Menguin Workshops and Seminars
Managing Team Dynamics



Experienced team members know that defining their teama s purpose is just the beginninga what follows is the hard work of managing day-to-day relationships among not just core members of the team but also the external stakeholders who contribute to the teama s success. In order to accomplish the goals and tasks for which they are accountable, team members must establish a foundation
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Managing Team Dynamics
From 1920 Solutions
The Star Salesman Effective Sales Marketing SeminarWorkshop
Stop beating around the bush and start getting that sales! The main point in every business is PROFIT. Without profit, your business will surely close. This Seminar/ Workshop will boost your sales people and reach your zenith in production. Get your sales people active now!! Get them this seminar/ workshop now!!
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From iCAD TRAINING CENTER
TRAINING IN ETABS STAAD PRO SAFE BASIC ADVANCED AUTOCAD 2012 A COMPLETE HANDS-ON TRAINING
Courses Offered:
AUTOCAD 2012, STAAD PRO, ETABS, SAFE Land Desktop, MicroStation V8i XM (latest version), 3D Studio Max 2012(Mental Ray/ V-Ray), REVIT Architectural, Revit Structural, Adobe Photoshop CS5, Google SketchUp and Microsoft Office 2010.
(also offering for tutorial ETABS, STAAD PRO and SAFE)
iCAD TRAINING CENTER (INNOVATIVE CAD SOLUTIONS )
LANDLINE: 579-7610, cellphone:
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TRAINING IN AUTOCAD 2012 (with advanced 2D &3D, MICROSTATION V8 XM 3D STUDIO MAX 2012 ADOBE PHOTOSHOP CS5 ETABS STAAD PRO REVIT
Courses Offered:
AUTOCAD 2012, STAAD PRO, ETABS, SAFE, PRIMAVERA 6, Land Desktop, MicroStation V8i XM (latest version), 3D Studio Max 2012(Mental Ray/ V-Ray), REVIT Architectural, Revit Structural, Adobe Photoshop CS5, Google SketchUp and Microsoft Office 2010.
(also offering for tutorial ETABS, STAAD PRO and SAFE)
iCAD TRAINING CENTER (INNOVATIVE CAD SOLUTIONS )
LANDLINE: 579-7610,
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AUTOCAD 2012 (BASIC AND ADVANCED 2D AND 3D) A COMPLETE HANDS-ON TRAINING
Courses Offered:
AUTOCAD 2012, STAAD PRO, ETABS, PRIMAVERA 6, SAP2000, SAFE, MicroStation V8i XM (latest version), 3D Studio Max 2012(Mental Ray/ V-Ray), REVIT Architectural, Revit Structural, Adobe Photoshop CS5, Google SketchUp and Microsoft Office 2010.
(also offering for tutorial ETABS, STAAD PRO and SAFE)
iCAD TRAINING CENTER (INNOVATIVE CAD SOLUTIONS )
LANDLINE: 579-7610, cellphone:
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From Talent Shout Business Consultancy
Basic Customer Service Program




Course Outline
I. Ita s Our Client a The Customer Service Perspectives
II. Communication Skills
a. Active Listening
b. Asking Questions
c. Paraphrasing
d. Telephone Etiquette
i. Handling Incoming Calls
ii. Handling Outgoing Calls
III. Suspending Frame of Reference
IV. Handling Complaints
a. Types of Customer Complaints
b. Factors in Complaint Handling
c. Golden Rules for
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