Online Activities eLearning - Training Resources

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers ...hat have shaped our field, and identify the wide range of activities that now constitute technical communication. Learn how your work fits into the organization`s process, and where the field is headed. You`ll learn best practices for planning, designing, writing, editing, and user-testing your documentation, online and on paper. Each week, you receive course materials from me and read material  more...

Strategic Thinking ...end to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. the printable materials are accessible from within each course segment and can  more...

Team Management - Enabling Teams ...end to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. the printable materials are accessible from within each course segment and can  more...

Team Management - Leading Teams ...end to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. the printable materials are accessible from within each course segment and can  more...

Team Management - Team Participation ...end to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. the printable materials are accessible from within each course segment and can  more...

Teams Management - Managing Team Conflict ...end to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. the printable materials are accessible from within each course segment and can  more...

Introduction to Technical Writing for Industry ...ht into planning, writing, editing, and testing ? the key activities in a technical communicator?s day. Each lesson focuses on a specific area of technical communications and you will receive information, resources, questions and assignments geared towards the specific area. You can email any questions, thoughts, or concerns you may have at any time. After your writing assignment has been  more...

Dreamweaver 8 Series ...audio provide animated, interactive Lesson Introductions, Activities, and Simulations. audio accompanies each lesson page throughout the course Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. Simulations teach learners to perform specific tasks in applications through  more...

Flash 8 Series ...audio provide animated, interactive Lesson Introductions, Activities, and Simulations. audio accompanies each lesson page throughout the course Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. Simulations teach learners to perform specific tasks in applications through  more...

Sexual Harassment in the Workplace Series ...audio provide animated, interactive Lesson Introductions, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Decision Point activities allow learners to work toward an outcome in an interactive environment. Exercises allow learners to practice in the actual application being studied. Courses challenge the learner with a variety of question  more...

Writing for Business Professionals ...end to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. the printable materials are accessible from within each course segment and can  more...

Word 2000 Expert In this course, students will learn how to use the advanced features of Microsoft Word 2000 to customize and enhance their documents. Some skills they will learn include using master documents, subdocuments, and expanded and locked documents; using field references, macros, and revision tools; and applying formatting techniques. In this course, students will learn how to use the advanced features  more...

Word 2000 Level 2 This course is designed to familiarize students with the intermediate features of Microsoft Word 2000 so they can enhance the look of their text-based documents with the addition of symbols, tables, and graphics. This course is designed to familiarize students with the intermediate features of Microsoft Word 2000 so they can enhance the look of their text-based documents with the addition of  more...

Word 2000 Level 3 In this course, students will learn how to use the advanced features of Microsoft Word 2000, including master documents, field references, macros, and revision tools. In this course, students will learn how to use the advanced features of Microsoft Word 2000 to customize and enhance their documents. Real-life scenarios will make the lessons more applicable to users while performance-based  more...

Word 2000 MOUS This comprehensive course is designed to teach students the introductory, intermediate, and advanced features of Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functunality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2000. They  more...

Understanding Child Development This course covers the stages of development from birth to twelve years. This course will cover the theories of child development with special focus on cognitive, social and emotional aspects of development. The student will be introduced to the major theorists such as Erikson, Freud, Piaget. The aim of the course is to help anyone working with or interacting with children- parents, educators,  more...

Turn Your Life Experience Into College Credit ... life experiences. You have participated in a variety of activities and have developed a multitude of skills and now seek to use this experience to transition back to school or advance your career. The purpose of this course is to help guide and make you think about your life and what you have learned. It is quite possible that your knowledge may be appropriate to earn you college credit.  more...

Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Self-Directed ...ning, this course connects you to experts and interactive activities--and instructs using real investment decisions as examples.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day  more...

Time Management ...our time. It includes methods for identifying low pay-off activities and time-wasters, along with suggestions for getting rid of them. It provides tips for organizing your materials and your surroundings for more efficiency, and has other practical suggestions for taking control of your time and your life with simple, tried-and-true tools and techniques. IMPORTANT NOTE: INTERNET EXPLORER (IE)  more...

Technical Communication Industry Certificate - Mastery Level ...s our most comprehensive program offering with exercises, activities, assignments, quizzes and deliverables that are geared exclusively towards technical communications. This course provides resources and information that will enable you to advance your skill set to a mastery level. We invite both experienced and novice technical communicators to enhance your skill set and become familiar with  more...

The Art of Active Listening ...end to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. the printable materials are accessible from within each course segment and can  more...

Taking Off In Travel - Instructor Led This course provides an overview of the basics of the travel industry and career opportunities available. Enjoy a fun, realistic presentation of: air travel, car rentals, hotel accommodations, rail travel, tours, and cruises. Group travel, incentive travel, meetings and conventions, in-bound tourism, international travel and niche travel are also discussed. There will be opportunities for learning  more...

Starting A Business?: How To Develop An Effective Business Plan ...d map` that guides all company activity, 3) integrate the activities of all functional departments within the company, 4) assist in achieving the company`s strategic and financial goals, and, 5) provide a control mechanism to determine if the company`s activities are `on course` to meet it`s budget and long term plans. The process used to develop such a comprehensive Business Plan can also  more...

School Time Phonics Program A four-disk CD-ROM phonics-based learning environment for mastering the basic letter-sound associations in the English language. The School Time Phonics Program is a four-disk CD-ROM phonics-based reading program designed by reading specialists to provide an interactive, multisensory learning environment for mastering the basic letter-sound associations in the English language. This comprehensive  more...

Safety Director Program (OSHA Emphasis) ...ngs, web-searches, online discussions, and other directed activities, the students will improve their understanding of safety in their industry including OSHA requirements. The Safety Director course is an online, self-paced course that will assist new and experienced safety directors improve their skills. Through readings, web-searches, online discussions, and other directed activities, the  more...

Shipping Infectious Substances (IATA and DOT) ...us substances. Our 7 step approach encompasses all of the activities which must be addressed when preparing a hazardous material for shipment. This course has been updated to include recent changes to the regulations, including HM-215D. The course meets the requirements for training as specified in 49 CFR 172 Subpart H, including testing of participants. This course does not cover driver  more...

Shipping with Dry Ice ... perspective. Our 10 step approach encompasses all of the activities which must be addressed when preparing dry ice for shipment by air. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that  more...

Safe Computing For Educators ...s of unwanted advertising and intruders. How can everyday activities that you perform on your computer and the Internet have dire consequences? There is a myriad of unwanted and uninvited interlopers that can?t wait to make a home or your computer, You should know the dangers and risks that Internet use poses and be aware of preventative tools and best practices to help you avoid these  more...

SalesPlus ...end to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. the printable materials are accessible from within each course segment and can  more...

QuickBooks Pro 2008 ...end to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. the printable materials are accessible from within each course segment and can  more...

Project Management Concepts and Strategies This series provides a detailed examination of project management concepts and strategies. It discusses the seven components of a management system and the five phases of the project life cycle, and looks at factors that affect cost and quality. You may complete this course within a time span of your choosing. We recommend study commence and be completed within 90 days or less. The course may be  more...

Office 2007 Series (Fast Track) ...audio provide animated, interactive Lesson Introductions, Activities, and Simulations. audio accompanies each lesson page throughout the course Exercises allow learners to practice in the actual application being studied. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Find-A-Word allows learners to look up an unfamiliar term in the  more...

MSHA Part 46 Refresher ...reness training to persons performing all types of mining activities in MSHA Part 46 operations and to contractors who have frequent or extended exposures during maintenance activities. Examples of personnel that needs this training are listed below. You'll find the complete definitions miners and independent contractors in the regulations (30CFR Part 46.2). -mining personnel: drillers,  more...

MSHA Part 48 Surface Mining Refresher ...reness training to persons performing all types of mining activities in MSHA Part 48 operations and to contractors who have frequent or extended exposures during maintenance activities. Examples of personnel who need this training are listed below. -mining personnel: drillers, blasters, equipment operators, truck drivers, welders, crane operators, electricians, and other maintenance and  more...

Internet Explorer 7 Series ...audio provide animated, interactive Lesson Introductions, Activities, and Simulations. audio accompanies each lesson page throughout the course Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. Simulations teach learners to perform specific tasks in applications through  more...

How To Master Business Writing ...rules. It teaches students the importance of pre-writing activities, such as audience analysis, brainstorming, outlining, and first drafts. It covers sentence and word choice so the students will be able to determine the most effective and appropriate words and sentence lengths. The course warns the students of common pitfalls, such as wordiness, cliches, active vs. passive voice, misplaced  more...

IATA Dangerous Goods ... regulations. Our 10 step approach encompasses all of the activities which must be addressed when preparing a dangerous goods for shipment by air. This course has been updated to include recent changes to the regulations, using the latest Edition of the IATA Dangerous Goods Regulations. The course is designed to help employers meet the requirements for training as specified in Section 1.5 of  more...

Hazardous Waste Management and Shipping for Environmental Professionals This course includes a history and overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how  more...

How to Analyze a Film Self-Directed ...activities, assignments, quizzes, film screenings and analytical film studies lessons. It is geared to teach the critical tools used to analyze films, breakdown how films work and determine how the cinema is both defined by and defines our society. This course will provide you with the skill-sets used by professional film critics and successful screenwriters to see the special qualities that  more...

DOT Hazardous Materials Transportation ...us materials. Our 10 step approach encompasses all of the activities which must be addressed when preparing a hazardous material for shipment. This course has been updated to include recent changes to the regulations, including HM-215D.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and  more...

Effective Business Communication Series ...audio provide animated, interactive Lesson Introductions, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Audio accompanies each lesson page throughout the course. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. Courses  more...

Doing Business in China ...audio provide animated, interactive Lesson Introductions, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Streaming video scenarios illustrate real world issues and solutions discussed in the course. Audio accompanies each lesson page throughout the course. MindNotes provide printable quick-reference sheets and other files to be used as  more...

Electronic Commerce - Strategies ...keting/Sales/Promition Strategies, Purchasing and Support Activities, ethical, legal and tax issues related to Electronic Commerce. This course is an "E-Learning" course. The course is self-paced and taught by a audio of an announcer reading the leading topic and paragraph of each section. The student then reads and navigates through the remaining materials for each section. Each sub-section  more...

Electronic Commerce 3 Course Bundle ...keting/Sales/Promition Strategies, Purchasing and Support Activities, ethical, legal and tax issues, as well as security issues realted to doing business over the internet. This course is an "E-Learning" course. The course is self-paced and taught by a audio of an announcer reading the leading topic and paragraph of each section. The student then reads and navigates through the remaining  more...

Doing Business in India ...audio provide animated, interactive Lesson Introductions, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Streaming video scenarios illustrate real world issues and solutions discussed in the course. Audio accompanies each lesson page throughout the course. MindNotes provide printable quick-reference sheets and other files to be used as  more...

Customer Service Plus ...end to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. the printable materials are accessible from within each course segment and can  more...

Crystal Reports XI ...end to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. the printable materials are accessible from within each course segment and can  more...

Customer Astonishment: The Commitment to World-Class Customer Care ...end to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. the printable materials are accessible from within each course segment and can  more...

Copyright Law Basics & Workplace Activities ...activities of many employees on a daily basis. Copyright protection extends to newspaper and magazine articles, instructional videos, web sites, computer Courses, and even elevator music. Most people recognize the presence of a copyright by the symbol , but even in the absence of the symbol the material may be protected by copyright law. Copyright Law Basics Copyright law affects the  more...

Comprehensive Leadership Training ...h session lasting a week. Every session will involve four activities reading, quiz, one page assignment and discussion.Reading: The participant will have to read between 15 to 20 pages of the book ?Leadership Theory and Practice, Third Edition?, in a week. The pages which are to be read will be indicated in the weekly guideline to the students. This should not take more than 30 minutes of the  more...

Choosing a Renewable Energy Installer Once you`ve made the decision to install either a solar or wind renewable energy system, what are the important questions to ask potential installers? This online class helps you locate installers, and covers important considerations and characteristics to look for. Also, we cover installation considerations, including what you can do to help. Student has access for 30 days but may complete the  more...

Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing This course provides training as required by OSHA's Bloodborne Pathogens Standard (29CFR 1910.1030). Material covered in the course includes definitions of bloodborne pathogens, modes of transmission, universal precautions, engineering and work practice controls, exposure control plans, hepatitis B vaccinations, and other information needed to the safety of the tattoo artist or body piercer. A  more...

Better Business Writing in One Week This practical course helps business professionals write with greater confidence and accuracy. Business letters, memos, e-mails, proposals...not everyone?s a writer, yet every businessperson is expected to write -- a scary prospect for professionals without formal writing training! Fear no more -- you?re only one week away from clearer, more confident writing. This unique course includes one  more...

Application Programming using Visual Basic 6.0 (Beginner/Intermediate/Advanced) Comprehensive 10 week Visual Basic 6.0 workshop. Learn from a PRO! In designing several applications using Visual Basic 6.0, this course will demonstrate the versatility of VB to help facilitate most projects related to Windows development, as well as, to help in personal programming endeavors. In the course, focus will be geared on learning proper development of friendly GUI screens, programming  more...

An Introduction to Linux A Workshop Approach This Web-based course provide users with a hands-on introduction to the Linux operating system. This Web-based course provide users with a hands-on introduction to the Linux operating system, with emphasis on practicing essential skills for setting-up and using a Linux desktop. In all, it covers general information on more than 50 Linux distributions. The course is designed for new users as a  more...

Adobe PhotoShop CS ...end to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. the printable materials are accessible from within each course segment and can  more...

Adobe PhotoShop CS to CS2 Upgrade ...end to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. the printable materials are accessible from within each course segment and can  more...

Advanced Certificate in Technical Writing ...uctional web site to bring together resources, exercises, activities, assignments, quizzes and deliverables that are geared exclusively towards the art and craft of technical writing. Overview of Instructional Website You will have at your disposal an instructional website that provides supplemental information relative to the subject area. You can choose from a variety of available  more...

ADA Training & Certification Program ...in recruitment, hiring, training, promotions, pay, social activities, and other privileges of employment. The ADA also restricts questions that can be asked about an employee disability and requires employers to make certain reasonable accommodations. The ADA Training & Certification Program covers these specifics in detail and provides suggestions for avoiding ADA violations. The Program also  more...

5S TRAINING ...end to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. The printable materials are accessible from within each course segment and can  more...

7 Steps to A Lot More Sales ...end to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. the printable materials are accessible from within each course segment and can  more...

QuickBooks Pro 2007 ...end to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. the printable materials are accessible from within each course segment and can  more...

Delegation - Leveraging Through Others ...end to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. the printable materials are accessible from within each course segment and can  more...

Basics of Organizational Communication ...end to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time.Are there any required books for the course? No. the printable materials are accessible from within each course segment and can  more...

Developing A Child s Critical Thinking Skills Course description -- Critical thinking skills are essential for children to have as they learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques  more...

How To Master Personal Career Course description -- Much of one's professional success is a function of personal skills that relate to professional activities, such as interviewing for a new job, balancing work and family, and managing stress. The 10 courses in this bundle develop personal competencies that will support your employees' career aspirations and enhance their effectiveness in their private lives. IMPORTANT NOTE:  more...

Managing Projects ...ill be given tools and methods for organizing the project activities, focusing on customer needs, and leading the project team to successful completion. There are suggestions for resolving plan and budget conflicts, assessing and documenting changes, and assuring effective coordination and communication, including holding formal project reviews. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER  more...

SAP Project System - Project builder ... a Project with Work Breakdown Structures (WBS) & Network Activities - Create Project Plans with Easy Cost Planning and Project Planning Board - Create Requisitions and Purchase Orders for WBS - Run Settlements & Project Reports Release: ECC 6. 0 (newest SAP release) Audience: - End users - Project Accountants & Managers Prerequisite: - Basic SAP skills (SAP101) - A  more...

Finding Your Life Balance ...activities and it is difficult to get the balance between those activities right. But getting the balance right gives a tremendous payback. You feel fulfilled. You are in harmony with yourself and your world. Which is good for you, and also impacts positively on your family, friends, and co-workers. The first step towards a possible adjustment of your life balance is to assess your life as it  more...

Strategies for Better Balance ...me space in order to bring more nourishing and energizing activities into your life. The course will show you how to build practical systems into your days and weeks that will support you in making the necessary adjustments to your life.As life balance constantly shifts, you will also consider early warning signs to look out for, so that you can make the necessary adjustments as you go along.  more...

Your Time and You ... could be made. This course will help you to consider the activities that currently take up most of your time, and how you plan and log them. You will also be encouraged to consider the work-life balance to which you aspire, and what steps you could take to make this wish a reality. Each of us is different, and this inevitably affects the way in which we approach time management. Some people  more...

Developing Excellent Time Management Habits ...ing your use of technology, and managing the time-wasting activities of people around you. Today we are often overwhelmed by the amount of paperwork that crosses our desks, or the number of e-mails that appear on our screens. There is a real danger that we end up being reactive rather than creative, and spend all our time responding to what we have been sent, rather than initiating new ideas.  more...

Using Business Tools to Manage Sales Teams Managing your team is an important part of your job as a sales manager, but it isn't the only hat you wear. You also have to manage the business side of your sales manager position. For example, you have to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked yourself, "How do I successfully and effectively  more...

The Role of Critical Thinking in Organizations ... effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay attention and generate productive ideas. They are intellectually competent to chart new directions. This  more...

Process Management Skills Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price.Likewise, efficiency is critical to the effectiveness of a manager and to the  more...

Leadership Development for Technical Professionals ...activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as facilitation and  more...

The Key Stages of Coaching Coaching has many uses in organizations, and the sequence of coaching activities is similar in all of them. This course will involve learners in the continuous process of discovery, goal setting, action planning, and follow-up that distinguishes coaching from other development methods.  more...

Facilitative Fundamentals Tools and Techniques You're heading into a room full of people coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you become a successful facilitator. You will learn to  more...

Technical Support Essentials These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to  more...

ITIL V3 - Service Strategy Fundamentals IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and how these service assets can perform  more...

Essentials of Internal Consulting You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you?What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you?This  more...

Managing Your Anger You're angry and you want to let everyone know it. But, is this really a good idea? What will your co-workers or your supervisor think of your outburst? Is there something that you could do to control your anger? This course will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. You will learn the three stages of  more...

Participating Effectively in a Business Meeting ... of people to present or exchange information, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made through group discussion  more...

Performance Reporting and Stakeholder Management ... project requires good communication to manage day-to-day activities and ensure success of the project--project managers need to understand what a communications model is, and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing  more...

Estimating Activity Costs ...ing the cost resources used to complete different project activities. This course will highlight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and outputs involved in the Project Cost Management processes. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a  more...

Introduction to Project Process Groups and Initiating a Project ...h process group. Learners will delve more deeply into the activities of the first process group--Initiating--to discover how a project is started.All of the concepts and information presented in this course reflect the PMBOK?? Guide - Third Edition. By completing this course, learners will gain valuable and cutting-edge information about the field of project management. This course will assist  more...

Executing Monitoring Controlling and Closing a Project ...might be likened to the act of juggling--keeping multiple activities going simultaneously, while responding to unforeseen changes in the project environment. While executing processes focus more on accomplishing project objectives, the monitoring and controlling processes are focused on anticipating problems and recommending actions. The Closing Process Group involves bringing the project to  more...

Performing Quality Assurance and Control .... The Perform Quality Assurance process involves a set of activities that examine the processes, procedures, and policies used in a project and ensures that they contribute to the desired outcomes. This process ensures the project is managed in a way that will fulfill the customer's requirements. The Perform Quality Control process monitors the output of projects and measures whether the  more...

Elements of Project Time Management ...Time Management processes that deal with defining project activities, sequencing project activities using the Precedence Diagramming Method, and estimating the resources needed to complete these activities. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the Project Time Management processes. This course  more...

Project Scheduling ...--project time management--is about planning when project activities will occur. This course introduces the basic principles of creating and maintaining a project schedule. It will cover the project inputs, tools and techniques, and outputs of the following project time management processes: Activity Duration Estimating, Schedule Development, and Schedule Control. Through interactive learning  more...

Communications Planning and Information Distribution ...project requires good communications to manage day-to-day activities and ensure success of the project. Project managers need to understand the processes of Project Communications Management, and how those processes help promote success and resolve differences among project stakeholders. Project managers need to plan out a strategy to ensure that needed information is gathered and produced  more...

The Executing Process Group Once you have completed initiating and planning for your program, it is time to take the steps necessary to execute the program. The Executing process group is concerned with following established policies and plans to ensure effective benefits and stakeholder management, as well as program governance. Management of this process is complex involving costing, quality assurance, and scheduling,  more...

Monitoring Controlling and Closing Programs ...controlling, and closing processes must be followed. Such activities require a great effort on the part of the program team and all others involved. This course is designed to help program managers understand the processes that support the Monitoring and Controlling and Closing process groups. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) -  more...

SAP R 3 Release 4 6 Fundamentals To describe and demonstrate how SAP R/3 Release 4.6 application modules support business activities  more...

Enterprise Analysis and Making a Business Case ...ill examine the collection of preproject or early project activities and approaches for capturing the necessary view of the business to provide context to requirements and functional design work for a given initiative and/or for long-term planning. This involves creating and maintaining the business architecture, conducting feasibility studies, identifying new business opportunities, scoping  more...

Introduction to Requirements Planning ...decide on a work division strategy, identify requirements activities and requirements risk, and manage project scope. This course will examine the requirements planning and management knowledge area of business analysis. It outlines the fundamental tasks of planning and managing requirements and outlines the general considerations that the business analyst should make when planning  more...

Requirements Planning and Management ...ourse. Working with requirements involves identifying the activities to be undertaken in order to identify requirements, identifying the risks associated with various project requirements, and managing project scope as it relates to requirements. This course will examine how to identify and manage requirements risk, identify and estimate requirements activities, control requirements scope,  more...

Communicating and Implementing Requirements ... with detailed design work, testing and quality assurance activities, and supporting solution implementation. This course will explore methods of creating a requirements communication plan, developing and presenting a requirements package, and conducting a formal review and sign-off of documented requirements. It will also look at how to review and revise solutions, assess and select a final  more...

Six Sigma and Lean in the Organization ...s, Lean is a continuous improvement approach that focuses activities on reducing wastes. Whereas Six Sigma helps companies reduce defects and improve quality, Lean thinking helps reduce waste and improve process flow and speed. Due to the complementary nature of the Lean approach, many organizations incorporate it into their overall Six Sigma strategy. This course will examine how Six Sigma and  more...

Six Sigma--Lean Tools for Control ...restructuring the manufacturing method to reduce wasteful activities, such as over-production, waiting, and material hand-offs. Whereas Six Sigma tools focus on an organization's specific aspects, lean tools evaluate the entire operation. In this course, you'll learn about both methodologies and how lean tools can be implemented during Six Sigma's Control phase. The purpose of Six Sigma's  more...

Scoping the Six Sigma Project Six Sigma?? Black Belts are called upon to solve problems that have no known solutions. This is a risky endeavor. Yet Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions,  more...

Analyzing the Income Statement and Balance Sheet This course examines the Income Statement and the Balance Sheet, their respective structures and relationships as they correlate to business activities, and introduces common methods of analysis when using these financial statements to measure a business's financial performance.  more...

The Income Statement and Balance Sheet Connection This course examines in detail the relationship between the Income Statement and the Balance Sheet, how the line items on each statement relate to the other and correlate to business activities and decision-making. The course introduces common methods of analysis when using these financial statements to measure a business's financial performance.  more...

Becoming a Manager Responsibilities and Fears ... responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect for the role. Taking some time to consider how you can best direct your current abilities toward the new task will be time well spent. It is  more...

Accounting Fundamentals How does a business achieve and maintain profitability? An understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting  more...

Accounting Systems and Closing Activities Some businesses carry out hundreds of transactions in a single day. You can imagine the accounting data at the end of the day, or the end of the month. Ultimately, these transactions can be categorized into a few different types. Organizing the transactions through special journals actually reduces the work and allows you to be more efficient in your accounting activities at the end of every  more...

Foundations for Business Execution ...me to pass because you get so bogged down with day-to-day activities? When management announces "new plans" to revolutionize productivity in your organization, do your colleagues roll their eyes because they know things will never really change? Why don't new initiatives get off the ground? Why don't long terms goals get met? Why do things stay the same in business, even when change is critical  more...

Recognizing a Leader ...s course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences are by studying the traits and qualities of leaders, including information on how true leaders find the time to lead and what employees expect from their leaders. Additionally, you'll get a chance to explore your  more...

Supply Chain Management Using Models ... Match the levels of the logistics framework with their activities. Identify characteristics of the stages in advanced logistics model. Identify benefits of the advanced logistics model. Identify the activity flow in the logistics model of the future. Audience: This series is designed for managers, supervisors, team leaders, and project managers who are involved with supply chain  more...

NDS 8 0 Advanced Tools Diagnostics Part 3 ...y using the DSMAINT utility. • Perform verification activities in an NDS tree by using the DSREPAIR utility. • Delete a failed server object by using NDS Manager. • Verify the consistency of a replica ring by using the DSREPAIR utility. • Restore the references to a server by using the DSMAINT utility. • Identify the disaster recovery strategy. • Identify NDS  more...

Oracle9i Performance Tuning Optimizing Sorts Minimizing Contention ...ng rollback segments, managing automatic undo, monitoring activities, implementing the Oracle shared server, and troubleshooting. Learn To: o Match the component of database storage with its definition. o Avoid dynamic allocation of extents by using the ALTER TABLE command. o Avoid the dynamic allocation disadvantages by creating a locally managed tablespace. o Sequence the steps in  more...

Enterprise Connectivity with J2EE V1 4 Advanced EJB Topics ...ments of the message-driven bean (MDB) class. Match the activities involved in a transaction with the properties that they ensure. Identify the transactional attributes that can be specified for transactions in EJB 2.1. Match transactions with the isolation levels that should be associated with them Audience: This course is intended for programmers who are interested in updating  more...

Enterprise Connectivity with J2EE V1 4 Advanced EJB Topics ...ments of the message-driven bean (MDB) class. Match the activities involved in a transaction with the properties that they ensure. Identify the transactional attributes that can be specified for transactions in EJB 2.1. Match transactions with the isolation levels that should be associated with them Audience: This course is intended for programmers who are interested in updating  more...

CIW E-Commerce Designer Part 2 Product Marketing ...ify categories of Web sites that are defined by marketing activities. Identify the features of banner ads. Audience Candidates for this exam design and implement commerce-driven Web sites, identify customer needs, monitor customer usage patterns, determine order processes and service after sales, and consider how e-business solutions can increase sales. Candidates include system  more...

Exchange 2000 Server--Part 4 Connectivity ... to monitor and manage Exchange 2000 Server connectivity. Activities covered include monitoring, managing and troubleshooting messaging connectivity, managing messaging queues, and monitoring link status. The course also covers configuring and monitoring client connectivity and diagnosing and resolving client connectivity problems. L earn To: Identify the features of routing groups.  more...

Exchange 2000 Server--Part 3 Administering ...verview This course deals with common tasks and routine activities performed by an administrator. These include: managing address lists, managing administrative groups, maintaining security, and maintaining backup and restore plans. L earn To: Identify the features of the Microsoft Management Console (MMC). Identify the features of the Active Directory Users and Computers.  more...

Windows 2000 Installation Config Admin --Part 6 Server Organization ...ey are used. Identify the centralized network management activities that can be performed using Active Directory. Identify the advantages of publishing resources in Active Directory for centralized network management. Identify the centralized management activities that can be performed using Group Policy. Identify the user environment management activities that can be performed using Group  more...

Windows 2000 Installation Config Admin --Part 6 Server Organization ...ey are used. Identify the centralized network management activities that can be performed using Active Directory. Identify the advantages of publishing resources in Active Directory for centralized network management. Identify the centralized management activities that can be performed using Group Policy. Identify the user environment management activities that can be performed using Group  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ...rofessional client in a specific situation. Identify the activities to be carried out to optimize memory performance on a Windows 2000 Professional client in a specific situation. Label the disk performance optimization actions for a Windows 2000 Professional client with the situations in which they should be used. Identify the action to be taken to optimize application performance on a  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ...rofessional client in a specific situation. Identify the activities to be carried out to optimize memory performance on a Windows 2000 Professional client in a specific situation. Label the disk performance optimization actions for a Windows 2000 Professional client with the situations in which they should be used. Identify the action to be taken to optimize application performance on a  more...

Windows 2000 Installation Config Admin --Part 1 Installation ...etion of this course, students will learn to identify the activities to be completed before installing Windows 2000; identify and perform attended installation of Windows 2000 Professional and Windows 2000 Server; identify and create answer files for the unattended installation of Windows 2000; and identify and perform the unattended installation of Windows 2000 by using Remote Installation  more...

Windows 2000 Installation Config Admin --Part 1 Installation ...etion of this course, students will learn to identify the activities to be completed before installing Windows 2000; identify and perform attended installation of Windows 2000 Professional and Windows 2000 Server; identify and create answer files for the unattended installation of Windows 2000; and identify and perform the unattended installation of Windows 2000 by using Remote Installation  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ... suggests, the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in the IT environment which should be performed prior to upgrade. Learn To: o Identify and analyze the types of migration. o Identify and evaluate the system requirements, application  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ... suggests, the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in the IT environment which should be performed prior to upgrade. Learn To: o Identify and analyze the types of migration. o Identify and evaluate the system requirements, application  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure ...forming organizational analysis. Identify the roles and activities within the planning team. Identify the purpose of the project vision and scope. C ontent Emphasis Skills-Based A udience It is recommend that before taking this series, students should have completed courses 72410 - 72412, Microsoft Windows 2000: Administration, courses 72413 - 72420, Microsoft Windows 2000  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure ...forming organizational analysis. Identify the roles and activities within the planning team. Identify the purpose of the project vision and scope. C ontent Emphasis Skills-Based A udience It is recommend that before taking this series, students should have completed courses 72410 - 72412, Microsoft Windows 2000: Administration, courses 72413 - 72420, Microsoft Windows 2000  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2 ...imitations of Routing Information Protocol. Identify the activities that need to be performed to integrate static and dynamic routing. Configure a Windows NT computer to act as a Windows NT router. Display the route a packet takes to reach its destination using the TRACERT utility. Identify the components of a routing table. Display the entries in a routing table. Remove the default  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 2 Course Overview This course is the second part of a two part series that will provide participants the knowledge to install, configure, integrate, optimize and troubleshoot clustering technologies for Microsoft Windows NT 4.0. L earn To: Create groups and resources in a cluster. Configure the general, failover and failback configuration properties of a group. Configure a  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 1 ...tify the functions of the Database Manager. Identify the activities performed by the Node Manager when it detects node failure. Identify the functions of the Event Processor. Identify the functions of the Communication Manager. Identify the functions of the Global Update Manager. Sequence the tasks performed by the Resource/Failover Manager when pushing a group form one node to another in  more...

Windows NT Server 4 0 Network Analysis and Optimization - Part 1 ...n Traffic Duration: 2 Hour(s) Identify the network activities that generate different types of client initialization traffic in a Windows NT environment. Identify the function of the two phases that generate traffic in a DHCP client-to-server interaction process. Identify the frames that generate network traffic in IP address lease. Identify the frames generated in the renewal of the  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 1 ...tify the functions of the Database Manager. Identify the activities performed by the Node Manager when it detects node failure. Identify the functions of the Event Processor. Identify the functions of the Communication Manager. Identify the functions of the Global Update Manager. Sequence the tasks performed by the Resource/Failover Manager when pushing a group form one node to another in  more...

Building an E-Commerce Business Case ... Identify ways in which e-commerce can impact primary activities. Identify ways in which e-commerce can impact secondary activities. Define the concept of the law of digital assets. Identify an approach for incorporating the virtual value chain model into a business plan. Identify processes that facilitate business transition to e-commerce. Identify new product and service  more...

Oracle8 Backup and Recovery - Troubleshooting and Recovery ... files. Identify the methods to enable parallel recovery activities. Identify the internal activities involved in the parallel recovery operations. Identify the situations when considerations must be taken for Read-Only tablespace recovery. Identify the methods to recover from loss of control file. Identify the situations in which a DBA is confronted with recovering or recreating control  more...

Oracle8 Database Administration - Create Databases ... log switch by using Oracle Backup Manager. Identify the activities that are performed during a checkpoint. Force a checkpoint by using Oracle Backup Manager. Identify the functions of the initialization parameters that can be set to control database checkpoints. Identify the features of archive modes. Identify the command and dynamic performance views with the information they contain  more...

Working with SAP R 3 v4 x ...ll R/3 modules, regardless of the organization's business activities. While confidence in the use of Windows applications is a prerequisite to using Working with SAP R/3, no other IT experience is presumed. Please note that the skills taught in this program will not be repeated in any of the following SAP R/3 courses. This course is a prerequisite to all NETg's R/3 courses. L earn To:  more...

SAP R 3 v4 x FI Payments ...ing module (FI). FI is a powerful module integrating many activities, including General Ledger, accounts payable, accounts receivable and assets accounting. You will learn to process simple and complex payment transactions. In addition, you will maintain data and systems settings for accurate and effective payment processing in this course. L earn To: Payment Organization. House  more...

SAP R 3 v4 x Invoice Verification ...lved in the auditing processes associated with purchasing activities. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have a good knowledge of their organization's working procedures and standards for accounting processes, materials and inventory management and invoice processing. Participants should be confident users of  more...

SAP R 3 v4 x MM Inventory Management ...nvolved in Stock Control and related materials management activities. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as  more...

SAP R 3 v4 x SD Order Processing ...ll personnel managing or contributing to Order Processing activities in using the SAP R/3 Sales and Distribution system. Also, user Support and Project Team members requiring a business user perspective of the SD system. They should be confident users of their Personal Computer technology, of Windows (or other GUI environments in use at their work location). They should also have basic  more...

SAP R 3 SD Sales and Shipment Processes ...d shipments. L earn To: Sales support. Sales activities. Sales Information System. Standard analyses. Backorder processing. Sales and distribution documents. C ontent Emphasis Skills-Based A udience This course has been primarily designed for employees working within: management, logistics, and sales, using the modules sales support, sales, shipping,  more...

SAP R 3 v3 0 Information Systems within FI ...rform regular tasks and procedures, including customizing activities. The course illustrates the analysis of: Accounts Receivable and Accounts Payable information systems, G/L information systems, Assets information systems, single posts, information systems and reporting within external accounting. Note: We do not cover Assets Accounting within SAP R/3 in this course. That topic is covered  more...

Oracle Workflow 11i10 Business Event System Subscriptions ...se covers business events, event subscriptions, and event activities. It specifies the features and options to define and maintain business events, event subscriptions, and event activities. It also covers several standard activities that help manage the contents of event messages. Learn To: Identify features of business events. Identify options that enable you to define and  more...

Oracle Workflow 11i10 Workflow APIs Procedures Error Handling ...ntify features of PL/SQL and Java procedures for function activities. Identify code to define PL/SQL procedures for function activities that perform update and verification operations. Identify features of post-notification functions for notification activities. Identify features of error handling during subscription processing. Identify features of error handling during the execution  more...

Oracle Workflow 11i10 Managing Customizing Workflow Processes ...lback function. It also covers master/detail coordination activities. In addition, it covers how to customize and protect workflows. Finally, it covers Workflow Loaders and reviewing Workflow System. Learn To: Identify features of PL/SQL documents. Identify code to define a PL/SQL procedure for creating a sample PL/SQL document that displays the vacation scheduled for the current  more...

Outlook 2000 Proficient User ...and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries. L earn To: Arrange meetings and contacts. Record tasks, journal and notes entries. Integrate and customize Outlook 2000. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft Outlook 2000. Students will learn the  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 2 ...he features of the OLAP Services architecture. Match the activities in building an OLAP Data Warehouse with the tasks involved in the activities. Identify the advantages of aggregation. Select the most appropriate table to answer a given user query. Identify the design issues that are relevant for the design of cubes, base tables, fact tables and dimension tables. Unit 2: The Data  more...

Visual InterDev 6 0 Implementing Server Technologies ... MTS Security Duration: 1 - 2 Hour(s) Identify the activities to be performed to implement declarative security. Create a Windows NT user. Create a Windows NT local group. Add a user to a Windows NT local group. Create a role for a specified package by using the Action menu in the MTS Explorer. Map a Windows NT account to a role by using the Users pop-up menu in the MTS Explorer.  more...

Visual InterDev 6 0 Implementing Server Technologies Course Overview This is the final course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the features and installation requirements of Microsoft Transaction Server (MTS) and the features of MTS  more...

Visual InterDev 6 0 Planning a Web Application ...elopment teams with their responsibilities. Sequence the activities in the Web life cycle. Identify the Microsoft Solutions Framework (MSF) design principles. Match the security threats with their examples. Identify the considerations for implementing security in a Web application. Match the Microsoft security solutions for client products with their features. Identify the security  more...

Oracle 11i10 System Administration Curriculum The Oracle 11i10 System Administration Curriculum includes the following courses: Oracle 11i10 System Admin.: Application, Function & Data Security Oracle 11i10 System Admin.: User Management & Resource Auditing Oracle 11i10 System Admin.: Concurrent Management & Profile Options Oracle 11i10 System Admin.: Printer Management & Form Personalization Oracle 11i10 System Admin.:  more...

Oracle Workflow 11i10 Communications Function Activities ...of Oracle Workflow processes. This course covers function activities, activity details, activity attributes, and standard assign activity. You'll learn about Oracle Workflow directory service, local directory service tables, and loading roles in a workflow process definition. The course also covers systems, agents, and external system registration. Finally, it covers the options that enable you  more...

Oracle 11i10 System Admin DBA Activities In this course, learners will be introduced to different tasks and duties a DBA and a system administrator perform to administer Oracle Applications. The tasks and duties discussed in this course are Application DBA duties, folder administration, custom program addition, help customization, and document sequencing. Learn To: Identify the steps for assigning resource consumer groups.  more...

Oracle Workflow 11i10 Components Planning Workflow Processes ... plan a workflow process. It also covers various standard activities. Learn To: Identify benefits of Oracle Workflow. Identify features of workflow processes. Identify features of the Business Event System. Audience: The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment:  more...

Oracle Workflow 11i10 Developing Processes ...s. It also covers the steps to define item types, process activities, item type attributes, lookup types and lookup codes, messages, message attributes, and notifications activities. In addition, it covers the features of item type attributes, notification activities, and embedded regions. Finally, it covers special message attributes. Learn To: Identify guidelines for diagramming a  more...

Oracle 11i10 System Admin Workflow Applications Manager ... explores options to monitor system performance, critical activities, and business flows of an organization. Finally, it covers features that help in diagnosing and resolving system issues. Learn To: Identify the mandatory steps for setting up Oracle Workflow. Identify options that enable you to set up global workflow preferences. Identify key concepts related to setting up an  more...

Oracle 11i10 Order to Cash Setting Up Processing Receipts ...etup process. Identify options for defining Receivables activities. Identify options for defining a bank. Identify key concepts related to creating receipts. Identify key concepts related to creating receipts in batches. Identify options for applying receipts. Audience: The target audience is Functional Implementers and Implementation Consultants for Oracle eBusiness Suite  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ...erms of defect, unit, and opportunity. Identify the key activities involved in the Measure Phase. Specify the role of different types of data in the Measure and Analysis phases of DMAIC. Identify the characteristics of a metric system with special focus on DPMO. Identify the guidelines for selecting a good metric system. Identify the benefits of a metric system. Unit 2: Collecting  more...

SAP R 3 Working with v3 0 ...modules, regardless of the organization a a s business activities. While confidence in the use of Windows applications is a prerequisite to using Working with R/3 3.0, no other IT experience is presumed. Please note that the skills taught in this program will not be repeated in any of the following SAP R/3 courses. This course is a prerequisite to all NETg a a s R/3 3.0 courses. L  more...

SAP R 3 v4 0 Retail Organizational Structures and Master Data ...stem. This course also provides essential skills in daily activities associated with use of Master Data in IS Retail. L earn To: Logistics organizational structure. Organization of financial accounting. Create merchandise categories. Create articles. C ontent Emphasis Skills-Based A udience All staff involved in the creation, maintenance and use of Retail  more...

SAP R 3 MM Purchasing Organization and Master Data ... the acquisition of goods and services, integrating these activities with other components and modules of R/3, such as FI, SD, CO, PP, PS, etc. In this course you will learn to carry out the most important and most frequent tasks involved in Purchasing. L earn To: Basic Principles and Organization. Purchasing in MM. Organizational Structures. Master Data. Purchase  more...

SAP R 3 MM Purchasing Purchase Order Processing and Information System ... the acquisition of goods and services, integrating these activities with other components and modules of R/3, such as FI, SD, CO, PP, PS, etc. In this course you will learn to carry out the most important and most frequent tasks involved in Purchasing. L earn To: Purchase Order. Purpose of the Purchase Order. Manual Purchase Orders. Monitoring Purchase Orders.  more...

Object Analysis Design Requirements Analysis ...fy the steps necessary to create a project. Identify the activities that take place during Object Oriented Analysis. Identify the personnel and software included in the Object Oriented Analysis process. Identify the activities that take place during Object Oriented Design. Identify personnel and software involved during the Object Oriented Design process. Identify how Object Oriented  more...

Introduction to Data Warehousing ...fy the characteristics of a data warehouse. Identify the activities that users of a given database environment can perform. Identify the features of an operational data store (ODS). Identify the benefits of a data mart. Identify the business imperatives for implementing a data warehouse. Identify the technological imperative for implementing a data warehouse. Unit 2: Data Warehousing  more...

SQL Server 7 0 System Administration - Part 3 ...entify the available media for database backup. Identify activities that cannot be performed while a backup operation is in process. Match the three primary backup devices with their features. Perform the steps necessary to create a temporary backup file. Perform the steps necessary to create permanent backup files. Perform the steps necessary to add multiple files to a backup statement.  more...

Visual InterDev 6 0 Planning a Web Application ...elopment teams with their responsibilities. Sequence the activities in the Web life cycle. Identify the Microsoft Solutions Framework (MSF) design principles. Match the security threats with their examples. Identify the considerations for implementing security in a Web application. Match the Microsoft security solutions for client products with their features. Identify the security  more...

Oracle 11i10 Project Foundation Fundametnals Part 6 ...Identify features of organization forecasting. Identify activities that are prerequisites for organization forecast processing. Identify features of calculation processes for forecast amounts. Identify the features of utilization. Identify methods involved in calculating utilization. Identify the options involved in defining unassigned time. Identify features of integration of  more...

NetWare Service and Support Upgrade - Part 2 ...istics of a Token Ring network. Identify the sequence of activities depicting the working of a Token ring network. Match the components of a typical Token Ring Network with their features. Identify the limitations of Token ring cabling. Identify the sequence of steps involved in installing a token ring connection. Identify the steps taken to correct problems in a Token Ring Network.  more...

International Business Essentials The Global Business Environment ...ness environment and how that impacts his or her business activities and goals. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 2 to 4 hours Objectives: Unit 1: The Global Environment(0.5 - 2 hour) Identify the four types of business  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 2 The course deals with fundamentals Oracle Workflow 2.6, which is provided by Oracle E-Business Suite for Oracle Application 11i. Oracle Workflow enables you to create, modify, and automate business processes. Learn To: Identify features of item type attributes. Define attributes for Oracle Workflow. Identify guidelines for defining lookups. Identify features of Workflow testing.  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 3 ...omate business processes. In part 3, you will learn about Activities, Events, and Workflow APIs. Learn To: Identify the steps to define a function activity. Identify tasks to be performed to define activity details. Identify features of Event activities. Identify features of the Workflow Engine. Identify features of forced synchronous process. Identify features of  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 1 The course deals with fundamentals of Oracle Workflow 2.6, which is provided by Oracle E-Business Suite for Oracle Application 11i. Oracle Workflow enables you to create, modify and automate business processes. Learn To: Identify features of Workflow-driven business processes. Identify features of business processes integration using Oracle Workflow. Match Oracle Workflow database  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 4 The course deals with fundamentals of Oracle Workflow 2.6, which is provided by Oracle E-Business Suite for Oracle Application 11i. Oracle Workflow enables you to create, modify and automate business processes. In part 4, you will learn about workflow configuration, Workflow Manager, and utilities. Learn To: Identify necessary setup steps for Oracle Workflow. Identify issues involved  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...defined security policies with their features. Match the activities that occur in an IPSec management strategy with their examples. Identify the actions that need to be performed while designing an IPSec policy. Identify the sequence of steps in the phases of IPSec negotiation. Identify the situation in which you use a specific security level. Match the data authentication methods with the  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...defined security policies with their features. Match the activities that occur in an IPSec management strategy with their examples. Identify the actions that need to be performed while designing an IPSec policy. Identify the sequence of steps in the phases of IPSec negotiation. Identify the situation in which you use a specific security level. Match the data authentication methods with the  more...

Oracle Workflow 11i10 Curriculum The Oracle Workflow 11i10 Curriculum includes the following courses: Oracle Workflow 11i10: Components & Planning Workflow Processes Oracle Workflow 11i10: Developing Processes Oracle Workflow 11i10: Interacting with Processes & Notifications Oracle Workflow 11i10: Business Event System & Subscriptions Oracle Workflow 11i10: Communications & Function Activities Oracle Workflow 11i10:  more...

Outlook XP Proficient User Course Overview This course teaches common utilities within Outlook 2002 and will enable the learner to become proficient in using Outlook. The course covers the advanced skills of scheduling meetings, Tasks, and working with Outlook Journal and Notes. Learn To • Plan a single meeting by inviting attendees and booking a resource. • Plan a recurring meeting. • Invite an  more...

Self Development Increasing Your Assertiveness ...ulfilling prophecies. Use four activities to enhance self-esteem. Identify four fears that inhibit the expression of anger. Express anger constructively. Identify passive, assertive, and aggressive nonverbal communication. Strengthen assertiveness using six  more...

SAP R 3 v4 6 SD Custromer Service Representative ...oyees. Furthermore, the student will be introduced to the activities involved in the role of the sales employee in the R/3 System. Learn To: o Getting started with SAP R/3 4.6. o Starting the system and logging on. o Access options. o Basis. o Basics of sales and distribution. o Overview. o Master data in SD processing. o Basic functions in SD. o The sales employee in SAP  more...

Java for Procedural Programmers Life Cycle ...kflows with their functions. Match activities within a Rational Unified Process (RUP) workflow with their descriptions. Identify features of a Rational Unified Process (RUP) artefact. Identify features of a Rational Unified Process (RUP) worker. Unit 2: Requirements and Analysis (2 - 3 hours)  more...

SAP R 3 v4 6 CO Cost Center Acct Master Data ...l managing or contributing to cost and profit controlling activities using the SAP R/3 CO system, and User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. Suggest taking the prerequisite course 14347, SAP R/3 4.6 CO Cost Center Accounting Organization and Basic Settings. Deployment Options Internet / Intranet,  more...

Java for Procedural Programmers Life Cycle ...kflows with their functions. Match activities within a Rational Unified Process (RUP) workflow with their descriptions. Identify features of a Rational Unified Process (RUP) artefact. Identify features of a Rational Unified Process (RUP) worker. Unit 2: Requirements and Analysis (2 - 3 hours)  more...

CompTIA Server 2005 Storage Arrays Install Planning ...Channel and RAID. The course also covers pre-installation activities for installing a server or network. This course is divided into three units: Fiber Channel Fundamentals, RAID, and Installation Planning. The Fiber Channel Fundamentals unit introduces learners to the Fiber Channel technology and covers Fiber Channel hardware and iSCSI and FCIP technologies. The unit on RAID covers various  more...

CompTIA Server 2005 Hardware Operating System Install ...y aspects of hardware configuration. Identify the basic activities of a network operating system (NOS) installation. Identify the steps to install Microsoft Windows NT Server 4.0, Microsoft Windows 2000 Server, and Microsoft Windows Server 2003. Identify the steps to install a Novell NetWare 6.5 server and a SUSE LINUX 9.1 server. Identify the key aspects of network configuration.  more...

Organizational Skills Time Management ...r) Organize your office and your activities. Assemble an effective task list. Avoid poor work habits. Complete the planning process. Identify the difference between important and urgent issues. Overcome the tendency to procrastinate.  more...

SAP R 3 4 6 FI Payments ...ing module (FI). FI is a powerful module integrating many activities, including General Ledger, accounts payable, accounts receivable and assets accounting. You will learn to process simple and complex payment transactions. In addition, you will maintain data and systems settings for accurate and effective payment processing in this course. Learn To: o Getting Started with SAP R/3 4.6. o  more...

SAP R 3 4 6 CO Cost Center Acct Organization Basic Settings The Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To:  more...

SAP R 3 4 6 CO Cost Center Acct Settings for Periodical Proc ...l managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. There are no prerequisites to follow the course. However, the following courses will provide complementary training: 14347, SAP R/3 4.6 CO Cost Center Accounting  more...

Creativity Innovation Promoting Team Creativity ...d avoid roadblocks to team creativity. The program covers activities that can be used to increase creativity in a team and describes the creative problem-solving process. Learn To Demonstrate characteristics of a successful creative team. Identify roles that team members will play. Manage an individual who  more...

Financial Management Understanding Financial Statement The course is about providing a basic understanding of an organization's financial statements. Learn To: Identify the importance aspects of major financial statements. Identify methods to prepare an income statement. Identify adjustments made in preparing a balance sheet. Identify the key ratios for analyzing the balance sheet. Identify key information derived from a cash flow  more...

Financial Management Cash Analysis Management ...eparing a cash budget. Identify categories of cash flow activities in a cash flow statement. Identify positive and negative cash flows by interpreting a cash flow statement. Audience: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment:  more...

Business Accounting Accounting for Liabilities ...liabilities a company may accrue when conducting business activities, how to manage those liabilities, and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements, as well as how to calculate the present value, future value, interest rate, and maturity date on various types of cash flows.  more...

Financial Statements Analyzing Cash Flows ...ncial statements. It also covers the methods used for and activities reported in the statement of cash flows and types and characteristics of stock. In addition, it outlines the purposes and types of profitability, liquidity, and solvency ratios. Learn To • Evaluate a company using two accounting methods. • Identify ways a  more...

Interpersonal Communication Listening Skills ...ng expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace. Learn To Identify the difference between hearing and listening. Increase your productivity by listening. Use critical listening skills.  more...

Emotional Intelligence Developing Emotional Intelligence Skills ...a process for applying Emotional Intelligence in everyday activities. The program covers how the process can be applied in various situations, including being assertive, providing and accepting feedback, building positive work environments, and during sales. Learn To Identify the five abilities of Emotional Intelligence. Identify  more...

Effective Presentations The Presentation Process ...ce your fear of speaking. Use four activities to help you remain calm before a presentation. Take actions to remain calm during a presentation. Take steps to make your delivery appear more relaxed. Simulation Overview: In this simulation, you will be meeting with Donna Albert and  more...

Excellence in Service Working With Upset Customers ...entify the guidelines in the CALM acronym. Identify the activities that will help you reduce your stress level. Identify the activities that will help you reduce your stress level. Unit 2: Using Positive Communication (0.5 hours) Identify what types of nonverbal communication facilitate a positive business transaction. Identify what types of verbal communication to avoid when  more...

Call Center Mgt Managing an Inbound Call Center ...r. Jessica and Amanda are managers of the Women's Camping Activities Association (WCAA), a company that organizes and directs outdoor activities, such as camping and kayaking, for women only. Recently, the WCAA has been overwhelmed with the high number of calls from women wishing to join the organization. As a business consultant for Icon, it is your task to identify the needs of the WCAA and  more...

Six Sigma Managing Six Sigma Projects ... Identify three leadership support activities. Identify how to develop an internal support network. Identify ways of transforming staff functions. Simulation Overview: In the simulation at the end of this unit, you will meet with Stephen Johnson, a Product Manager with Icon  more...

Value Chain Management Elements of the Value Chain ... of value chain management and the various organizational activities that add value to a company a a s product or service. This course details the key components of successful products or services, the importance and benefits of customer loyalty, and customization. This course teaches how collaboration, delivery, production, and outsourcing change the scope of a business and improve a  more...

Conducting Meetings Managing a Meeting ... Lead meeting discussions through a logical sequence of activities to arrive at well-informed and well-thought-out decisions. Recognize when a meeting's participants cease thinking independently and take action to avoid 'groupthink'. Identify and manage the difficult personality types present in a meeting. Audience Managers and  more...

ISO 9001 2000 The Auditing Process ...em (QMS) audits. Identify six main activities in the audit performance phase. Identify guidelines for handling difficult situations. Identify the two types of non-conformance requests. Identify factors to consider when writing a non-conformance report (NCR). Identify the audit  more...

Project Management Essentials Planning a Project ...ired to identify project participants, goals, objectives, activities, and constraints. The program details project activities, activity dependencies, and activity analysis. Learn To Identify a benefit of project planning. Identify steps for creating a work breakdown structure. Identify types of project  more...

Project Management Project Scheduling Budgeting ...ition, the program details actions for optimizing project activities and factors that influence cost estimating. Learn To Identify the benefits of schedule development. Identify the advantages of using Gantt Charts. Identify characteristics of the critical path. Sequence the  more...

Project Management Project Management Framework ...d to an organization's strategic plan, and the five major activities involved in managing a project. You will also learn the differences between projects and programs and how a project life cycle differs from a product life cycle. Finally, you will learn the role of project management process groups in relation to the project life cycle. Learn To: Understand projects in relation to  more...

Project Management Project Integration Management ...nts of Integration Management and their impact on project activities. Explain the elements and roles of the preliminary scope statement and project management plan. Relate how monitoring and controlling activities combine with managing and executing activities to achieve project objectives. Explain the need for and activities involved in integrating change control and closing a project.  more...

Project Management Project Time Management ...roject. You will learn how to define and sequence project activities, as well as how to estimate the resources and durations required for project activities. Finally, you will learn how to develop and control a project's schedule. Learn To: Understand how to use Project Time Management and activity definition and sequencing. Understand how to use activity resource estimating and  more...

Project Management Project Quality Management ...uring quality planning. Sequence the steps used to plan activities to ensure project quality. Identify key quality planning techniques. Identify key outputs of quality planning. Identify procurement issues affecting quality planning. Unit 3: Quality Assurance Identify the outcomes of quality assurance. Identify the costs associated with quality. Select the areas of a  more...

Project Management Project Procurement Management ...ment. Understand the purpose of key contract management activities and how the contract administration process prepares the contract for closure. Audience: The target audience for this course is individuals interested in the profession of project management. This includes, but not limited to project managers, program managers, project team members, members of a project management  more...

Project Leadership Leading the Project Team .... Identify ways to prioritize activities within a project. Manage a project team to ensure timely project completion. Follow the process for managing risk in project management. Overcome the challenges of leading project teams. Identify ways to motivate  more...

Team Conflict Working in Diversified Teams ...ronics Show. Specifically, the team needs to address what activities are going to take place at the TVXD booth. Each of your teammates has different ideas about what needs to happen, and this makes conflict highly likely in the meeting. You must ensure that the meeting ends with a strategy that everyone feels confident about. Unit 2: Working in a Diverse Team (0.5 - 1 hour)  more...

Virtual Teams Participating in Virtual Meetings ... Learn To Use team-building activities to enhance relationships among virtual team members. Build trust with members of a virtual team. Apply techniques to overcome a virtual meeting's ineffectiveness. List the four stages of a virtual team's social dynamics.  more...

Principles of Marketing Writing a Marketing Plan ... Identify ways to control marketing activities. Identify ways to evaluate your marketing plan. Simulation Overview: Icon is looking to release a new electronic pet fencing system, tentatively named Stay Spot Stay. In this meeting with Kristen Anderson, a Market Research Analyst, and Bruce Madison, the  more...

Lotus Domino R5 Migrating From R4 x ... and new and enhanced features of Domino R5; identify the activities involved in upgrading to Lotus Domino R5 and perform the upgrade to the Domino R5 server and the Notes R5 client; and setup notes client by setting up users and groups. L earn To: Identify the server and client licenses in Domino R5, and new and enhanced features of Domino R5. Identify the activities involved in  more...

Lotus Domino R5 Development Part 6 Developing Applications for Web Clients ...Notes applications developed for the web and sequence the activities in processing HTTP requests; designing specialized forms, fields and events for the Web; identify the features of native applets of notes; identify web-specific features and browser-specific features; and identify the methods of improving Domino server performance and database security. L earn To: Identify the  more...

Oracle e-Business 11i System Admin Fundamentals 5 ...oring Oracle Workflow. Identify the testing and viewing activities that can be carried out using the administrator Status Monitor. Identify the testing and viewing activities that can be carried out using the self-service Status Monitor. Identify features of Oracle Workflow Manager. Identify guidelines for administering work items. Identify guidelines for purging workflow data.  more...

Dreamweaver UltraDev 4 ...te with the required specifications. • Identify the activities performed for creating a Web site by using UltraDev. • Identify the technology used to develop a dynamic Web site in a specific situation. • Identify the advantages of using a database-driven Web site compared with a Web site that is not database-driven. Unit 2: UltraDev: Databases and Data Sources 1 - 2  more...

SAP R 3 CO Cost Center Acct Organization Basic Settings ...l managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. Course 13181 Working with SAP R/3, provides the education and training which will ensure the most productive study of this course. Deployment Options Internet /  more...

SAP R 3 CO Cost Center Acct Master Data ...l managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. The following course provides the education and training which will ensure most productive study of course: 13181 Working with SAP R/3. Deployment Options  more...

SAP R 3 CO Cost Center Acct Settings for Periodical Processing ...l managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. The following course provides the education and training which will ensure most productive study of course: 13181 Working with SAP R/3. Deployment Options  more...

SAP R 3 CO Cost Center Acct Periodical Allocation Reports ...l managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. The following course provides the education and training which will ensure most productive study of course: 13181 Working with SAP R/3. Deployment Options  more...

E-Business Technology Fund Part 2 e-Business Apps Technologies ... To identify electronic commerce (e-commerce) activities. To match common electronic commerce (e-commerce) terms with their descriptions. To identify features and functions of Extensible Markup Language (XML). To distinguish between Extensible Markup Language (XML) and Hypertext Markup Language (HTML).  more...

Managing IT Projects Project Fundamentals Initiation ...of projects. Identify project activities. Identify skills for effective project management. Identify guidelines for implementing project management processes. Identify guidelines for obtaining stakeholder consensus. Audience Six months previous experience in an IT  more...

QuickBooks Pro 2005 Basic Accounting ...arn about finding a form. Unit 2: Banking and Billing Activities Learn about writing checks by using the Write Checks window. Learn about writing checks by using the checking account register. Learn about printing a check. Learn about transferring funds. Learn about editing a transaction. Learn about voiding and deleting transactions. Learn about reconciling checking  more...

Advanced Six Sigma Leading Six Sigma Deployment ... Unit 2: Planning for Six Sigma Deployment Identify activities that should be the focus of Six Sigma deployment planning when time to begin deployment is short. Identify actions to take prior to setting up Six Sigma training. Identify issues that are often overlooked during deployment planning. Unit 3: Designing Six Sigma Deployment Metrics Identify the guidelines for  more...