Activities Web-based Seminars - Training Resources

Sales Training ...ce standards, and conduct performance evaluations. Course activities also cover choosing a territory strategy, conducting territory reviews, developing and using sales forecasts, conducting sales meetings, and setting goals in meetings. Students will also learn how to motivate sales team members, implement compensation practices to keep top performers, and identify and improve substandard  more...

Customer Service Training This customer service training class teaches students the basics of customer service. Students will learn how to develop and maintain a positive attitude, show extra attentiveness to customers, use customer-friendly language, and deal effectively with customer complaints and problems. Finally, students learn how to build rapport with customers, interpret non-verbal communication skills, provide  more...

Learning to work as a Team This team buiding training course teaches students how to be effective team members. Students learn how to communicate effectively, adapt to various personality styles, overcome common problems, work on aspects of verbal and nonverbal communication, create a supportive team environment, understand the source of team conflict, and employ different conflict resolution styles. Course activities also  more...

Time Management Training This team buiding training course teaches students the fundamentals of time management. Students will learn how to evaluate the use of time, identify goals and set priorities, develop an overall time management plan, discuss the Pareto principle, assign a price to time, conduct a time audit, and correctly identify and control poor time management personality types. Course activities also cover  more...

Presentations: Preparing, Developing, and Delivering ...rn how to develop their own. As students work through the activities, they will write and deliver three short presentations in class. They will be introduced to a variety of delivery techniques that include building rapport with the audience, using body language and humor, and facilitating a question and answer session. Students do not need to have any prior experience. They only need a desire  more...

Managing Difficult People Training This Managing Difficult People training course teaches students to address difficult people according to their specific behavior. Students will have the opportunity to meet with several Marketing Department team members to address their difficult personalities, follow the guidelines for managing difficult people to decrease the department ' s turnover rate and meet the release date for a new  more...

Running Effective Meetings Training This Running Effective Meetings training course teaches students about planning, participating in, and concluding successful meetings. Students learn how to establish the purpose and agenda of a meeting, facilitate participants ' progress toward the meeting goals, improve their leadership abilities, facilitate situation analysis, brainstorming, and decision making, foster creative thinking,  more...

Advanced Inter-Personal Communication Training This Advanced Inter-Personal Communication training course teaches students about interpersonal communication styles and techniques. Students learn how to ask and answer questions, use nonverbal communication, give feedback, and empower employees. Students also learn how to communicate with individuals who hold different positions in an organization, such as peers, supervisors, subordinates, and  more...

Financial Management Training ...eneral journal, general ledger, and trial balance. Course activities also cover the purpose of and how to use the four financial statements-the income statement, the balance sheet, the cash flow statement, and the statement of stockholders ' equity. Finally, students learn how to create and enforce a budget by analyzing financial statements, setting objectives, and monitoring performance.  more...

Business Finance Training This Business Finance training course introduces students to the fundamentals of business finance. Students learn how to identify, calculate, and assess individual investments and investment portfolios, identify types of investment risks, calculate risk, and analyze the results. Students also learn how to calculate the future and present values of individual cash flows, ordinary annuities,  more...

E-mail Etiquette Training ...ords, and prevent your password from being stolen. Course activities also cover using the subject line, considering your recipient, managing e-mail volume, following netiquette guidelines, attaching files, preparing for recipient reactions, and using emoticons effectively. Students also learn about the differences between writing online and traditional paper-based writing, achieving e-mail  more...

Business Ethics Training ...owing the whistle when unethical situations arise. Course activities also cover identifying common managerial ethical issues, being proactive with ethical issues, addressing subordinates ' ethical issues, identifying causes of unethical behavior, recognizing unethical behavior, and ending unethical behavior in the workplace. Students will also learn about organizational ethical principles, and  more...

SharePoint 2007 End User Training In this SharePoint training class, students will learn how to fully utilize 2007 Microsoft Office system applications in your SharePoint 2007 environment. The SharePoint end user course will be walk you through all of the basic features of Windows SharePoint Services (WSS) and Microsoft Office SharePoint Server (MOSS) sites with many hands-on activities.This SharePoint 2007 course is designed for  more...

Budgeting Training: Budgeting Basics In this budgeting training course, students learn create, review, and manage budgets. Virtually every aspect of budgeting is covered, from preparing income statements and company expense reports, to developing your own personal plan. Students learn about different types of budgets and the elements of a successful budget. Students also learn how to create a budget, analyze and compare budgets, and  more...

Business Accounting Training This online business accounting training class introduces students to the fundamentals of business accounting. Students learn about current assets, long-term assets, intangible assets, and natural resources. Students also learn about the different types of liabilities, managing those liabilities, and calculating the time value of money. Course activities also cover calculating the present value,  more...

Basic Financial Management Training This Basic Financial Management training course introduces students to the fundamentals of financial management. Students will become familiar with basic accounting concepts and terms, track business transactions, use universal accounting tools such as the general journal, general ledger, and trial balance. Course activities also cover the purpose of and how to use the four financial  more...

Project Management Training This Project Management training class teaches students project-management techniques, including managing time and costs. Students will identify the features and attributes of a project, the steps and variables of the project management process, the effects of environmental, socioeconomic and organizational structure issues, and the responsibilities of a project manager. Course activities also  more...