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From 123-CBT Computer Based Training
Decision Making The Fundamentals
...lves following an established decision-making process and adapting your decision-making style to suit different situations. This course introduces you to the fundamentals of decision making and illustrates techniques to help you become an effective decision maker. The course first walks you through the steps of a widely accepted decision-making process. Then it leads to a description of the
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Decision Making The Fundamentals
...lves following an established decision-making process and adapting your decision-making style to suit different situations. This course introduces you to the fundamentals of decision making and illustrates techniques to help you become an effective decision maker. The course first walks you through the steps of a widely accepted decision-making process. Then it leads to a description of the
more...
Customer Service Over the Phone
Customer Service Over the Phone
Can you hear a smile over the phone? When you're providing customer service over the phone without the benefits of face-to-face interaction with your customer it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to
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Customer Service Over the Phone
Can you hear a smile over the phone? When you're providing customer service over the phone without the benefits of face-to-face interaction with your customer it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to
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Conflict Stress and Time Management
...o the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance
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...o the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance
more...
Dealing with Resistance to Change
...ange is inevitable in an organization, but the process of adapting can be painful. Organizational change can cause anxiety and upheaval, and when it does, it's no surprise that employees show resistance. Resistance behaviors can vary from individual to individual and they are often unproductive. While managers may be tempted to deal with behaviors directly, rather than tackling symptoms of
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...ange is inevitable in an organization, but the process of adapting can be painful. Organizational change can cause anxiety and upheaval, and when it does, it's no surprise that employees show resistance. Resistance behaviors can vary from individual to individual and they are often unproductive. While managers may be tempted to deal with behaviors directly, rather than tackling symptoms of
more...
Conglict Stress Time Management
...o the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance
more...
...o the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance
more...
The Education Industry Overview Version 1
...ews on standardized learning, competing for students, and adapting to changing economic needs. Industry players adopt unique strategies to overcome these challenges by forming education partnerships, adapting to new technologies, and developing customized and personalized learning programs. This course is designed to help learners understand key concepts, terminology, issues, and challenges
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...ews on standardized learning, competing for students, and adapting to changing economic needs. Industry players adopt unique strategies to overcome these challenges by forming education partnerships, adapting to new technologies, and developing customized and personalized learning programs. This course is designed to help learners understand key concepts, terminology, issues, and challenges
more...
The Fundamentals of Globalization Strategies fo Globalization
...s fo Globalization
Global strategies can range from adapting your standard products or services for local needs to obtaining cost advantages by producing in low-cost bases and selling in the most lucrative markets. Opportunities for achieving competitive advantage abound in the global marketplace. However, you must be able to determine which strategies will harness those opportunities
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...s fo Globalization
Global strategies can range from adapting your standard products or services for local needs to obtaining cost advantages by producing in low-cost bases and selling in the most lucrative markets. Opportunities for achieving competitive advantage abound in the global marketplace. However, you must be able to determine which strategies will harness those opportunities
more...
Strategic Sales Building the Executive Relationship
...al Learning Time: 2 hours Objectives: Unit 1: Adapting to Behavioral Styles (0.5 hours) Identify the four behavioral styles you will encounter in executive sales. Identify how to approach a leader. Identify how to approach a socializer. Identify how to approach a peace keeper. Identify how to approach an analyzer. Unit 2: Their Need, Your Solution (0.5 hours)
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...al Learning Time: 2 hours Objectives: Unit 1: Adapting to Behavioral Styles (0.5 hours) Identify the four behavioral styles you will encounter in executive sales. Identify how to approach a leader. Identify how to approach a socializer. Identify how to approach a peace keeper. Identify how to approach an analyzer. Unit 2: Their Need, Your Solution (0.5 hours)
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Change Management Adapting to Change
...Adapting to Change develops participants' ability to effectively handle organizational changes. It familiarizes them with the three phases of the transition process, enabling them to understand their own-and others'-needs and responses at each phase. Learn To Distinguish between change and transition. Understand the factors that
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...Adapting to Change develops participants' ability to effectively handle organizational changes. It familiarizes them with the three phases of the transition process, enabling them to understand their own-and others'-needs and responses at each phase. Learn To Distinguish between change and transition. Understand the factors that
more...
Change Mangement Series
The Change Management Series includes the following courses: Change Management: Managing Change Change Management: Adapting to Change To review individual course descriptions, please return to the previous page and select the desired title(s).
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The Change Management Series includes the following courses: Change Management: Managing Change Change Management: Adapting to Change To review individual course descriptions, please return to the previous page and select the desired title(s).
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Frontline Leadership Preparing to Lead
...nment. Follow the process for adapting your employees to the learning organizational style. Identify the roles of leadership. Select traits of a leader in the LEADERSHIP acronym. Communicate effectively with the employee. Model LEADERSHIP traits.
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...nment. Follow the process for adapting your employees to the learning organizational style. Identify the roles of leadership. Select traits of a leader in the LEADERSHIP acronym. Communicate effectively with the employee. Model LEADERSHIP traits.
more...
Frontline Leadership Positively Influencing Workplace Culture
...Jessica for working with this new part of the company and adapting to the possible changes in the workplace that may result. Unit 2: Influencing the Workplace Culture (0.5 - 1 hour) Identify the styles and affects of frontline leadership on employees. Select guidelines that promote a positive atmosphere. Follow guidelines
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...Jessica for working with this new part of the company and adapting to the possible changes in the workplace that may result. Unit 2: Influencing the Workplace Culture (0.5 - 1 hour) Identify the styles and affects of frontline leadership on employees. Select guidelines that promote a positive atmosphere. Follow guidelines
more...
Program Life Cycle and Organization
...ned to reap, and must continually refine their skills for adapting program life cycles to strategic goals. This course will describe some of the key program management life-cycle considerations, including the key distinctions between program and project life cycles. Also covered in this course are the program management life-cycle phases: preprogram and program setup, establish program
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...ned to reap, and must continually refine their skills for adapting program life cycles to strategic goals. This course will describe some of the key program management life-cycle considerations, including the key distinctions between program and project life cycles. Also covered in this course are the program management life-cycle phases: preprogram and program setup, establish program
more...
From Serebra Learning Corporation
Managing Conflict Stress and Time
...em to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance
more...
...em to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance
more...
Program Lifecycle and Organization
...ned to reap, and must continually refine their skills for adapting program life cycles to strategic goals. This course will describe some of the key program management life-cycle considerations, including the key distinctions between program and project life cycles. Also covered in this course are the program management life-cycle phases: preprogram and program setup, establish program
more...
...ned to reap, and must continually refine their skills for adapting program life cycles to strategic goals. This course will describe some of the key program management life-cycle considerations, including the key distinctions between program and project life cycles. Also covered in this course are the program management life-cycle phases: preprogram and program setup, establish program
more...
Change Management: Adapting to Change
Change Management: Adapting to Change develops participants' ability to effectively handle organizational changes. It familiarizes them with the three phases of the transition process enabling them to understand their own-and others'-needs and responses at each phase.
more...
Change Management: Adapting to Change develops participants' ability to effectively handle organizational changes. It familiarizes them with the three phases of the transition process enabling them to understand their own-and others'-needs and responses at each phase.
more...
From Global Innovative Campus
Leading and Managing Change
...adapting to a drastic shift in an organization's core focus, managers play a fundamental role in effecting changes. Based on D. Quinn Mills' book, Leadership: How to Lead, How to Live, a text used at Harvard Business School, this course addresses the key issues managers face in a dynamic environment. By understanding the steps in effecting change and how to overcome resistance, a manager can
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From Treeline Training, Inc.
Capitalizing on Change
Change is a certainty in today's environment. The key to surviving and thriving is to take a proactive approach to change. This program provides the tools to assess typical attitudes toward change, intervene in the change cycle with positive strategies, and combat change-related stress.
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From Child Care Lounge
Autism in Your Child Care Setting Online Class
This is an introductory class that will introduce the student to children with autism. Students will learn specific guidelines for adapting their programs to meet the needs of these children, as well as strategies for communicating with parents and working with other professionals.
Clock hours: 2
Cost: $8
Registration: http://www. childcarelounge. com/ training/ autism. php
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This is an introductory class that will introduce the student to children with autism. Students will learn specific guidelines for adapting their programs to meet the needs of these children, as well as strategies for communicating with parents and working with other professionals.
Clock hours: 2
Cost: $8
Registration: http://www. childcarelounge. com/ training/ autism. php
more...
From Interskill Learning
From Telework Collaborative
Managing Teleworkers An Online Course for Employers
...nia , working with an array of
state agencies in adapting and monitoring telework programs unique to
individual cultures of each organization. Between
1992-1995 he managed the planning and development of 12
multi-employer neighborhood telecenters , a
research project conducted at the University of California , Davis . From 1984-1992 he
more...
...nia , working with an array of
state agencies in adapting and monitoring telework programs unique to
individual cultures of each organization. Between
1992-1995 he managed the planning and development of 12
multi-employer neighborhood telecenters , a
research project conducted at the University of California , Davis . From 1984-1992 he
more...
Understanding Telework An Online Course for Employees
...of California, working with an array of state agencies in adapting and monitoring telework programs unique to individual cultures of each organization. Between 1992-1995 he managed the planning and development of 12 multi-employer neighborhood telecenters, a research project conducted at the University of California, Davis. From 1984-1992 he directed the planning and execution of the State of
more...
...of California, working with an array of state agencies in adapting and monitoring telework programs unique to individual cultures of each organization. Between 1992-1995 he managed the planning and development of 12 multi-employer neighborhood telecenters, a research project conducted at the University of California, Davis. From 1984-1992 he directed the planning and execution of the State of
more...
online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
