Online Address eLearning - Training Resources

Boost Your Self-Confidence And Enjoy Selling Success Reinforce your self-motivation, understand how to improve your attitude and set goals. Selling success is part product and industry knowledge, part people and communication skills and part attitude and perspective. Strengthen your self-image, set and achieve goals that reach your company`s and your own expectations and reinforce your self-motivation to take control of what you can to reach your  more...

Introduction to ISO 9001:2000 ...through the basic requirements of the standard and how to address these requirements. We will take you through each point of the ISO 9001:2000 Standard, clarify what it means, how it fits into your organization and how it will affect your job. The Standard is clearly and simply explained. The course is packed with practical ideas that you will be able to put right to work in your organization.  more...

Cisco CCNA WAN Protocols-Configuring X.25 ...be presented with information that describes the need for Address Resolution and how it relates to transferring data across a network. This unit also introduces the X.25 protocol suite as it is mapped against the OSI reference model. Specifically, the PLP, LAPB, and X.21bis protocols, which make-up the X.25 protocol, are discussed. Also explained is the LAPB frame format and its various fields,  more...

Cisco CCNA LAN Switching ...ge the MAC sublayer to the upper layer protocols. The MAC address is added to a frame at the MAC sublayer. The unit also covers various types of LAN technologies such as Ethernet, Token Ring, and Fiber Data Distributed Interface (FDDI). Ethernet is a LAN technology that allows any directly connected device to transmit on the network. The Token Ring incorporates a unidirectional token and FDDI  more...

Essential Spanish ..., or with older people: and there is an `informal` way of addressing someone; for example two younger people of the same age, or between friends. This is why we have two couples: Tony and Kate are friendly and informal: Se?or L?pez and Se?orita Fern?ndez are more formal - but still friendly of course! After each scene there is a short test to check how you are doing, and at the end of the  more...

Trade Secrets & Their Protection Protecting trade secrets is more important than ever today, as companies look for ways to get ahead and stay ahead of the competition. Prudent companies are recognizing the need not only to protect their own confidential business information as trade secrets, but also to guard against the misappropriation of others` trade secrets. Trade Secrets Protecting trade secrets is more important than ever  more...

The Trump Way to Wealth ...r computer, and learn at your own pace. Each audio series address a separate wealth building topic.How it works The Trump Way to Wealth seminar series is based on a new breakthrough product from Microsoft called Live Meeting. This is a Web-based application and you do not need to own the software to participate. Simply go to the Web address you are provided in your welcome email. Live Meeting  more...

Office XP (2002) Intermediate ...ch students how to work with signatures, use the Personal Address Book, categorize contacts and messages, archive mail, and work with events and meetings. Customizing worksheets by changing worksheet attributes, using lists to store and organize worksheet data, and using functions in financial and logical formulas are some features that Microsoft Excel will teach the students. Microsoft Access  more...

Outlook 2007 Level 2 This intermediate-level Outlook course builds upon basic skills taught in the Level 1 course. Students will learn how to customize messages by setting default message formats and fonts, as well as by adding signatures, themes, and stationery. They will also learn how to create, activate, and turn off Out of Office messages; set message importance and sensitivity; delay delivery of messages;  more...

Negotiate to Win A Trump U Course- The most critical skill in business is negotiation. It`s all about getting what you want, every time. The responsibility to learn how to negotiate is all yours. It`s not up to your boss or colleagues or spouse or customers. So get started!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this  more...

NETS`S - National Education Technology Standards for Students ...fe. This courseware library contains training designed to address the performance indicators included in NETS?S and help students acquire the subject matter needed to meet these standards. This curriculum will provide students the opportunity to learn how to use technology for different reasons and in different ways. Researching, problem-solving, and communicating are skills that all students  more...

MSHA Part 46 Refresher ... there are sections within the Part 46 training that must address issues of your specific operation. This course offers special instruction that will help you do that as well as provide training for the more generic MSHA recommended topics. In addition, it will help you accomplish your ultimate goal beyond MSHA compliance: to keep you safe in mine work areas. You should be aware of what  more...

Microsoft Outlook 2002 Level 2 This course covers intermediate skills for Microsoft Outlook 2002. Students will learn how to assign categories to mail messages, propose alternate meeting times, and send task status reports. This course covers intermediate skills for Microsoft Outlook 2002. Topics covered include working with signatures, using the Personal Address Book and specialized mail features, categorizing contacts and  more...

Lean Manufacturing Personal Training Library ...m-solving process (or Global 8-D as Ford calls it), teams address and solve problems by uncovering and eliminating the root cause of the problem. The 8-D course includes tutorials on over 50 data analysis tools and helps the student determine when and where the various tools can most effectively be applied in the problem-solving process. (2 Units; 2 Assessments; Approximately 7 hours of  more...

How To Make Money Writing For Newspapers Designed to help the beginner start earning money writing for newspapers. Individuals will learn how to pitch editors that will net their first sale. Whether they are looking to make money during their spare time or want to pursue freelancing full time. They?ll learn which department to address for the type of feature they want to write. And which departments are more likely to be receptive.  more...

Confined Space Safety Working in a submarine has its ups and downs. On the one hand, there is very little space to clean, and they always have that cozy lived in feeling. On the other, you are just a few inches of metal away for being crushed and drowned, and only a few minutes away from suffocating. Welcome to Confined Space Safety Working in a submarine has its ups and downs. On the one hand, there is very little  more...

Dramatically Increase Sales With Minor Web Site Changes and Adjustments! Some web sites lure their visitors in and quickly make the sale. Others never sell and never will. What makes the difference? In this tutorial I will show you: 1) Why visitors enter and quickly exit from most web sites - before even reading the sales material. 2) How some sites have solved this problem. Also, you will learn how many Las Vegas casinos lure visitors in and entice them to spend their  more...

Understanding the Special Needs Child This course covers the fundamentals of Special Education to help teachers and parents identify and address special needs in children.  more...

How To Master Human Resources ...O practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your training and development professionals in transitioning from a traditional training role to that of business-oriented performance consultant. IMPORTANT NOTE: INTERNET EXPLORER  more...

Managing Stress Course description -- The tools and techniques in this course will help you understand and diagnose the stress in your life, identify the stressors you can and cannot control, and assess your readiness to make changes. There are methods to help you develop a systematic approach to eliminate stressors, manage your time, and implement short-term and long-term coping mechanisms. Youa ll develop a  more...

Exporting and Printing Artwork in Illustrator CS3 Adobe Illustrator CS3 allows users to export electronic art to use in other applications and other members of the CS3 suite of products, such as Flash CS3. There are several printing options available in Illustrator CS3 that allow for different output applications and technologies and make Illustrator a versatile product. This course will familiarize you with file formats for saving, exporting,  more...

Business Ethics for Managers Managers perform a delicate ethical balancing act every day. They must meet their obligations to their employer, comply with laws and regulations, address the needs of subordinates, and obey their own consciences. In this course, managers with decision-making responsibility will explore ethical issues and will acquire specific skills for creating and maintaining an ethical work environment.  more...

Leadership Development for Technical Professionals ...address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as facilitation and conflict resolution in order to  more...

The Health Care Industry Overview Version 2 ...nology to eliminate inefficiencies in the value chain, to address issues of access, to improve quality, and to reduce cost. This course provides a high-level view of the health care industry environment, including its key players, trends, structure, and relevant business and regulatory issues. It also provides an overview of the state of affairs and insights into the health care industry. The  more...

Customer Service Procedures ... dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide accurate documentation, and how to handle difficult customers. This course helps to prepare learners  more...

Interacting with the Customer ... dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome communication problems, and how to use active listening. This course helps to prepare learners  more...

Professional Skills for Customer Service Agents ...fidence; and questioning and listening skills to help you address customer concerns more effectively. You will learn skills that help CSAs to efficiently and respectfully gather customer information and, where appropriate, take action to place a customer on hold without offending the customer or losing the call. When combined, the behavioral skills covered in this course can lead to a more  more...

Making Telephone Calls Count ...en on the telephone? Are you missing key opportunities to address the caller's needs? Does the caller feel like she has really been "heard" and understood? By fine-tuning your listening skills, you'll be able to deliver truly superior customer service. Different customers have different communication styles. By tuning into each customer's communication style and responding appropriately, you'll  more...

Standard Business Etiquette The rules of proper business etiquette are changing. In many corporations, middle management and the concept of seniority are being replaced by a flat organizational structure and intense competition. Such an environment makes the need for appropriate behavior especially crucial, particularly if you're looking to advance your career. How do you maintain your private "space" when you sit in one of  more...

Getting the Most from Business Documents How often have you or one of your colleagues stayed at work late to finish an important report or proposal to meet a deadline? Then two days later you receive a call from the intended recipient asking you where the report is. You faxed it over and it got lost in their fax room. Now you've missed the benefit of having met your deadline. This familiar scenario illustrates the importance of selecting  more...

Exchange Server 2003 Recipients User Objects Groups and Address Lists To demonstrate how to work with recipient policies, users and groups, and contacts and address lists  more...

Managing Exchange Server 2007 One of the new features of Exchange Server 2007 is the completely redesigned Exchange Management Console, which replaces the Exchange System Manager found in previous releases of Exchange Server. Also included is the Exchange Management Shell (EMS), which is a command line tool that allows administrators to easily manage the Exchange organization. This course discusses the new management tools,  more...

Six Sigma Team Leadership ...addressing customer needs, streamlining processes, minimizing variance, and addressing poor quality and inefficiency, Six Sigma?? can encourage a more profitable and sustainable business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other  more...

Credibility and Disclosure in an Annual Report This course will familiarize business managers, financial professionals, and other business professionals with methods to determine the credibility of an annual report, as well as the degree of disclosure that is required. The course begins by examining how the CPA can address credibility issues, primarily through the auditing process. It also examines the important contribution of the notes  more...

Creating and Analyzing an Operating Budget Working without a well thought-out operating budget can be compared to playing Pin the Tail on the Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually fall victim to cash flow problems that could result  more...

Effective Budget Management A priority of effective budget management is to take steps to ensure that businesses create a manageable and controllable budget and to prevent cash crunch situations from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual components. In this course, you will  more...

Managing Cross-Functions ...address the complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of value chains. These  more...

Performance Support Performance support is the new training buzzword. In a world that demands instant information and fast response, training can no longer suffice as the only solution to performance gaps. Learn how to provide performance consulting using a variety of interventions to address performance challenges. Find out how to create a performance-consulting department to replace your training department and how  more...

Executive Level Leadership - Leadership and Communication Executive Level Leadership: Leadership and Communication addresses how leaders learn, test, and use information. In addition, this program covers how to evaluate a leader's performance and how to address key issues that cause performance problems. This program also addresses the marketplace, governmental, and internal variables that affect daily operations.  more...

Organizational Learning - Transferring Knowledge Within an Organization In ?Organizational Learning: Transferring Knowledge Within an Organization,? you will learn to use management tools and identify challenges encountered when using technology for knowledge transfer. You will also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance.  more...

Introduction to Hypothesis Testing and Testing for Means in Six Sigma ... with identifying, testing, and implementing solutions to address the root causes of failure. This course covers the key hypothesis testing concepts and the tests used in Six Sigma. The course will explore the steps for testing hypotheses for one-sample t-tests and two-sample t-tests with the help of real-life examples and case studies. The key terms and the common procedures used to test  more...

CIW Internetworking Professional Part 5 IPv6 ...he IPv6 header and extension headers, as well as the IPv6 address architecture. This course covers IPv6 routing and security, reduced network management with IPv6, and transitioning to IPv6. Finally, the course will also take a brief look at mobile IP. Learn To • Identify the proposals for the Internet Protocol version 6 (IPv6). • Identify the differences between the Internet  more...

ISA Server 2000 Part 1 Setup Access Policies ... the cache. • Identify characteristics of the Local Address Table (LAT). • Configure the Local Address Table (LAT). • Identify changes that occur when migrating from Proxy Server 2.0. • Match common ISA Server 2000 installation problems with their solutions. • Identify characteristics of clients supported by ISA Server 2000. • Configure a Web Proxy client.  more...

ISA Server 2000 Part 1 Setup Access Policies Course Overview This is the first course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course will focus on ISA Features, Installing ISA, and Installing and Configuring ISA server clients. Students will learn how to  more...

Enterprise Connectivity with J2EE V1 4 Web Services Patterns ...address the core and advanced features of J2EE SDK 1.4: Enterprise Connectivity. Learn To: Identify features of Web services. Identify benefits of service-oriented architecture (SOA). Identify features of Simple Object Access Protocol (SOAP). Identify features of J2EE patterns. Match J2EE patterns with their descriptions. Identify features of the Session Facade pattern.  more...

Enterprise Connectivity with J2EE V1 4 Web Services Patterns ...address the core and advanced features of J2EE SDK 1.4: Enterprise Connectivity. Learn To: Identify features of Web services. Identify benefits of service-oriented architecture (SOA). Identify features of Simple Object Access Protocol (SOAP). Identify features of J2EE patterns. Match J2EE patterns with their descriptions. Identify features of the Session Facade pattern.  more...

Enterprise Connectivity with J2EE V1 4 Advanced EJB Topics ...address the core and advanced features of J2EE SDK 1.4: Enterprise Connectivity. Learn To: Identify features of message-driven beans (MDBs). Sequence the events in the life cycle of message-driven beans (MDBs). Identify the requirements of the message-driven bean (MDB) class. Match the activities involved in a transaction with the properties that they ensure. Identify the  more...

Enterprise Connectivity with J2EE V1 4 Advanced EJB Topics ...address the core and advanced features of J2EE SDK 1.4: Enterprise Connectivity. Learn To: Identify features of message-driven beans (MDBs). Sequence the events in the life cycle of message-driven beans (MDBs). Identify the requirements of the message-driven bean (MDB) class. Match the activities involved in a transaction with the properties that they ensure. Identify the  more...

Enterprise Connectivity with J2EE V1 4 EJB Entity Beans ...address the core and advanced features of J2EE SDK 1.4: Enterprise Connectivity. Learn To: Identify features of EJB (Enterprise JavaBeans) Client view. Identify the code for declaring and using an EJB reference for accessing an EJB. Identify features of the ejb-client JAR file. Identify the type of bean and the reason why it should be used to create a specified component in a  more...

Enterprise Connectivity with J2EE V1 4 EJB Entity Beans ...address the core and advanced features of J2EE SDK 1.4: Enterprise Connectivity. Learn To: Identify features of EJB (Enterprise JavaBeans) Client view. Identify the code for declaring and using an EJB reference for accessing an EJB. Identify features of the ejb-client JAR file. Identify the type of bean and the reason why it should be used to create a specified component in a  more...

Exchange 2000 Infrastructure Design--Part 4 ...eate an Exchange 2000 Server cluster group. Create an IP address resource. Create a network name resource. Move the Local Quorum resource to a cluster group. Sequence the steps involved in creating a system attendant cluster resource. Unit 3: Maintenance Policies and Troubleshooting Duration: 4 Hour(s) Identify the factors to consider when creating a maintenance plan. Identify  more...

Exchange 2000 Server--Part 4 Connectivity Course Overview This course presents training in skills that administrators need to monitor and manage Exchange 2000 Server connectivity. Activities covered include monitoring, managing and troubleshooting messaging connectivity, managing messaging queues, and monitoring link status. The course also covers configuring and monitoring client connectivity and diagnosing and resolving client  more...

Exchange 2000 Server--Part 3 Administering ...es performed by an administrator. These include: managing address lists, managing administrative groups, maintaining security, and maintaining backup and restore plans. L earn To: Identify the features of the Microsoft Management Console (MMC). Identify the features of the Active Directory Users and Computers. Identify the features of Exchange System Manager. Create a  more...

Designing Cisco Network Service Architectures Part 3 The four main areas that are covered by this course are: designing QoS, designing IP multicast services, and designing Virtual Private Networks. Case Studies support the instruction in each of these areas. Learn To: Identify features of network security policies. Identify the steps involved in the network security process. Identify elements of a Cisco security solution. Identify  more...

Cisco Internetwork Troubleshooting Part 2 ... commands. Identify functions of commands for isolating Address Resolution Protocol (ARP) and routing table problems. Identify guidelines for isolating problems at the network layer. Isolate an access list problem at the network layer. Isolate an IP addressing problem at the network layer. Identify symptoms of problems occurring at the transport layer. Identify functions of general  more...

GroupWise 5 5 Admin Part 2--Clients Post Offices ...uld also have an understanding of TCP/IP protocols and IP addressing, including DNS and DHCP. In addition, they should have taken the first part in this series (course 81605) prior to taking this course. This series is based on Novell course 350 and will help Novell CNA and CNE certification candidates prepare for exam 50-633. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit  more...

GroupWise 5 5 Admin Part 1--System Fundamentals ...y should have an understanding of TCP/IP protocols and IP addressing, including DNS and DHCP. This series is based on Novell course 350 and will help Novell CNA and CNE certification candidates prepare for exam 50-633. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: GroupWise Client Duration: 1.5 - 2 Hour(s) Identify the functions of the GroupWise client. Match  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ...students will learn to identify the components of Network Address Translation (NAT) and the procedures for adding the NAT protocol; create and configure a Web site; create an FTP site; enable Internet Connection Sharing (ICS) and configure the applications and services for ICS; install and configure RIS and Terminal Services; and remotely configure options for the RIS clients on the server and  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ...students will learn to identify the components of Network Address Translation (NAT) and the procedures for adding the NAT protocol; create and configure a Web site; create an FTP site; enable Internet Connection Sharing (ICS) and configure the applications and services for ICS; install and configure RIS and Terminal Services; and remotely configure options for the RIS clients on the server and  more...

Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS ...istics of a DHCP server by using the Action menu. Enable address conflict detection on a DHCP server by using the Action menu. Sequence the steps performed during audit logging in a DHCP audit log file. Troubleshoot a DHCP client for a logon failure problem. Identify the steps to diagnose the DHCP server problem when the DHCP server is unable to provide the DHCP service to its clients.  more...

Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS ...istics of a DHCP server by using the Action menu. Enable address conflict detection on a DHCP server by using the Action menu. Sequence the steps performed during audit logging in a DHCP audit log file. Troubleshoot a DHCP client for a logon failure problem. Identify the steps to diagnose the DHCP server problem when the DHCP server is unable to provide the DHCP service to its clients.  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ... appropriate position on the displayed network. Match IP address classes with the IP addresses in each class. Identify the valid decimal form of a specified IP address. Identify the number of subnet ids and host ids for a specified network IP address. Identify the gateway address that should be specified in the routing table for a network. Install TCP/IP on Windows 2000 Server. Configure  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ... appropriate position on the displayed network. Match IP address classes with the IP addresses in each class. Identify the valid decimal form of a specified IP address. Identify the number of subnet ids and host ids for a specified network IP address. Identify the gateway address that should be specified in the routing table for a network. Install TCP/IP on Windows 2000 Server. Configure  more...

Windows 2000 Designing a Network Infrastructure--Part 2 Remote Access ...also learn how to design a network strategy using Network Address Translation (NAT) and Internet Connection Sharing (ICS). L earn To: Design a network strategy by using RRAS, RADIUS, and Connection Manager. Design a network strategy using NAT and ICS. Design a strategy to integrate a firewall and Proxy Server with a network in a specific situation. Design a strategy for  more...

Windows 2000 Designing a Network Infrastructure--Part 2 Remote Access ...also learn how to design a network strategy using Network Address Translation (NAT) and Internet Connection Sharing (ICS). L earn To: Design a network strategy by using RRAS, RADIUS, and Connection Manager. Design a network strategy using NAT and ICS. Design a strategy to integrate a firewall and Proxy Server with a network in a specific situation. Design a strategy for  more...

Interconnecting Cisco Networking Devices Part 3 ...ng Cisco Networking Devices. The course describes Network Address Translation (NAT) and port address translation (PAT). This course also covers how to configure serial interfaces using PPP and High-Level Data Link Control (HDLC) encapsulation. Frame Relay operation is introduced and you learn how to configure Frame Relay on Cisco Systems routers. Finally, you learn how to configure DDR between  more...

Interconnecting Cisco Networking Devices Part 2 .... Learn To: Identify characteristics of Network Address Translation (NAT) and port address translation (PAT). Sequence the steps for inside source address translation. Sequence the steps for configuring static translation. Identify features of distance vector routing. Identify key aspects of maintaining routing information. Match routing loop prevention techniques with their  more...

Interconnecting Cisco Networking Devices Part 1 ...hes and bridges. Sequence the steps in managing Layer 2 addresses. Sequence the steps for forwarding and filtering frames. Identify features of the Cisco IOS software. Identify guidelines for the physical startup of a Catalyst switch. Identify the states of the LEDs on Catalyst 1900 and 2950 switches. Identify features of a VLAN. Distinguish between the Trunking 802.1Q and  more...

Designing Cisco Internetwork Solutions Part 3 ...re learners for the CCDA DESGN exam 640-861. It covers IP addressing, including IPv6, and routing protocol selection criteria, features, and deployment. Learn To: Identify characteristics of the IPv4 address structure. Identify characteristics of the IPv6 address structure. Distinguish between static and dynamic routing. Identify features and functions of on-demand routing.  more...

Oracle8i Network Administration Net8 Additional Config Troubleshooting ...networking and presents the various solutions required to address these problems. This series explains in detail the architecture of Net8 and describes the steps in which connections are established between peers. Participants will learn how to implement a basic connection between a client and a server node using various naming methods. Participants will also configure a Names server, a  more...

Oracle8i Network Administration Net8 Architecture Strategy ...networking and presents the various solutions required to address these problems. This series explains in detail the architecture of Net8 and describes the steps in which connections are established between peers. Participants will learn how to implement a basic connection between a client and a server node using various naming methods. Participants will also configure a Names server, a  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2 ...e entries in a routing table. Remove the default gateway address from a routing table. Add a static routing table entry for a router using the ROUTE utility. Restore the address for the default gateway in the local routing table. Test the configured default gateway address by displaying the contents of the routing table. Unit 2: Fundamentals of DHCP Duration: 1.5 - 2 Hour(s)  more...

TCP IP Internetworking on Windows NT 4 0 Curriculum ...amic host configuration protocol (DHCP) client obtains IP addresses from a DHCP server; install and configure a DHCP relay agent; backup and restore a DHCP database; describe the types of services provided by NetBIOS over TCP/IP; explain how the HOSTS file resolves a host name to an IP address on local and remote networks; install and configure a WINS server; backup and restore the WINS  more...

Lotus Domino R5 System Admin Part 6 Advanced Internet Mail Routing ...onfigurations; customize Domino mail system by setting up address resolution, restricting inbound mail and outbound messages from a Domino mail system; and set up the POP3 and IMAP services and their users. L earn To: Identify the basic messaging concepts related to the Domino mail system, set up SMTP routing and identify sample mail routing configurations. Customize Domino mail  more...

Lotus Domino R5 System Admin Part 5 Advanced Notes Mail Routing ... directory; configure mailing options, such as forwarding address, messaging size, priorities and shared mail; and implement mail optimization features for improving server performance and identify mailing restrictions. L earn To: Identify the contents of the different mail routing documents in a Domino directory. Configure mailing options, such as forwarding address, messaging  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 2 ...in a cluster by using the New Group wizard. Create an IP address resource in a group by using the New Resource wizard. Create a network name resource in a group by using the New Resource wizard. Create a file share resource in a group by using the New Resource wizard. Change the state of resources and groups by using the menubar in the Cluster Administrator window. Initiate the failure of  more...

Windows NT Server 4 0 Installation Configuration- Part 1 ...of the TCP/IP protocol on a Windows NT Server: Set the IP Address. Set the subnet mask. Modify the gateway setting. Configure the TCP/IP protocol on a Windows NT domain controller using the DHCP server. Configure the NWLink IPX/SPX Compatible Transport protocol on a Windows NT Server. Modify the internal network number. Add frame types to network adapters. Enable RIP routing. Configure  more...

Windows NT Server 4 0 Network Analysis and Optimization - Part 1 ... Identify the frames that generate network traffic in IP address lease. Identify the frames generated in the renewal of the IP address from the DHCP. Configure the duration of IP address leases to a specified time limit using the DHCP manager. Identify the processes that generate network traffic in a WINS client-to-server interaction. Identify the frames generated in the name registration  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 2 ...in a cluster by using the New Group wizard. Create an IP address resource in a group by using the New Resource wizard. Create a network name resource in a group by using the New Resource wizard. Create a file share resource in a group by using the New Resource wizard. Change the state of resources and groups by using the menubar in the Cluster Administrator window. Initiate the failure of  more...

Windows NT 4 0 Core Technologies Support - Part 4 ... the Internet. Identify the methods for assigning an IP address on the Intranet server. Install and configure Internet Information Server and the Microsoft Internet Explorer. Identify the Windows NT tools for NetWare. Install and configure the Gateway Services for NetWare. Use the Migration Tool to migrate user information from a NetWare server to a Windows NT Server and configure the  more...

Windows NT 4 0 Core Technologies Support - Part 3 Course Overview This is the third course in a four-part series intended for network support professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The curriculum imparts the skills necessary to install, configure, customize,  more...

Windows NT 4 0 Core Technologies Support - Part 1 Course Overview This is the first course in a four-part series intended for network support professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize,  more...

Oracle8 Network Administration Net8 Configuration and Troubleshooting ...networking and presents the various solutions required to address these problems. This series explains in detail the architecture of Net8 and describes the steps in which connections are established between peers. Participants will learn how to implement a basic connection between a client and a server node using various naming methods. Participants will also configure a Names server and  more...

Oracle8 Network Administration Net8 Architecture Configuration ...networking and presents the various solutions required to address these problems. This series explains in detail the architecture of Net8 and describes the steps in which connections are established between peers. Participants will learn how to implement a basic connection between a client and a server node using various naming methods. Participants will also configure a Names server and  more...

Lotus Notes R5 Managing and Sharing Information ...how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage Web pages in Lotus Notes; and subscribe to various databases to obtain information based on selection criteria. L earn To: Design and manage forms and views. Search domains,  more...

Lotus Notes R5 Managing and Sharing Information ...how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage Web pages in Lotus Notes; and subscribe to various databases to obtain information based on selection criteria. L earn To: Design and manage forms and views. Search domains,  more...

Lotus Notes R5 Messaging and Working Remotely ...sage. Add a signature to outgoing mail messages. Add an address in the Personal Address Book. Create a group in the Personal Address Book. Create a personal task. Create a group task. Delegate a task. Reschedule a task. Convert a mail message to a task. Unit 3: Messaging: Working Remotely Duration: 2 Hour(s) Identify the advantages of working on server databases. Identify  more...

Lotus Notes R5 Messaging and Working Remotely ...sage. Add a signature to outgoing mail messages. Add an address in the Personal Address Book. Create a group in the Personal Address Book. Create a personal task. Create a group task. Delegate a task. Reschedule a task. Convert a mail message to a task. Unit 3: Messaging: Working Remotely Duration: 2 Hour(s) Identify the advantages of working on server databases. Identify  more...

Exchange Server 5 5 Design Implementation - Part 6 ... Identify the input switches required to customize a site address. Match the Lotus cc:Mail processes with their functions. Sequence the steps of message flow between the Exchange Server and the Connector for Lotus cc:Mail. Install Lotus cc:Mail Post Office by using the Windows NT Explorer. Match the installed components of Lotus cc:Mail Connector with their functions. Match the directories  more...

Exchange Server 5 5 Design Implementation - Part 4 ...using multiple IMSs. Set up a site by modifying the SMTP address. Install IMS by using Internet Mail Wizard. Match the options available on the Internet Mail property sheet with their functions. Match the options available on the Dial-up Connections property sheet with their functions. Match the options available on the Connections property sheet with their functions. Match the options  more...

Exchange Server 5 5 Design Implementation - Part 3 ... a remote site by using the RAS Override page. Create an address space for routing a message on a Dynamic RAS connector by using the given RAS properties dialog box. Identify the special configuration options when using RAS with TCP/IP. Unit 2: Multisite Message Routing and Selection Duration: 1 - 2 Hour(s) Identify the role of the MTA in routing a message through multiple  more...

Exchange Server 5 5 Design Implementation - Part 2 ...e concepts in a multisite environment and configure Local Address space. Define X.400 and X.500 messaging recommendations, components of message handling systems, management domains and the role of interpersonal messaging systems. Manage a Site Connector and identify the functions of target server cost. Describe the features and benefits of the X.400 Connectors. C ontent Emphasis  more...

Exchange Server 5 5 Design Implementation - Part 1 Course Overview This is the first course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the features of shared-file messaging systems and client/server messaging systems. Identify the core and additional  more...

Exchange Server 5 5 Concepts and Administration - Part 1 Course Overview This is the first course in a three part series that will provide IT professionals the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the different types of messaging systems and understand the fundamentals of Exchange Server. Administer the Exchange Server  more...

Frontpage 2000 Expert User C ourse Overview This course prepares IT Professionals to create, organize and manage a Web using FrontPage 2000. L earn To: Import and modify an existing Web. Customize a FrontPage Web. Client-server interaction. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic  more...

Frontpage 2000 Expert User Course Overview This course prepares IT Professionals to create, organize and manage a Web using FrontPage 2000. L earn To: Import and modify an existing Web. Customize a FrontPage Web. Client-server interaction. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic  more...

Outlook 2000 Expert User ...age template. Use a message template. Create a Personal Address Book. Create a personal distribution list. Identify Compose New Fax Wizard options. Select an answer mode option for receiving a fax. Identify custom fax features. Set up Newreader. Subscribe to a newsgroup. Identify newsgroup message features. Post a message to a newsgroup. Schedule an online meeting by using  more...

Outlook 2000 Fundamentals ...eatures of the Inbox Interface. Send a message where the address, subject and message are entered by typing text. Check the spelling in a message. Address a message to individual and multiple recipients by using the Global Address List and Distribution List. Recall a message sent to a recipient. Format the text in a message. Compose a message by using a template. Attach document  more...

Internet Explorer 5 0 Fundamentals ....5 - 2 Hour(s) Display a Web page by specifying a Web address in the Address bar. Move between Web pages by using hyperlinks. Navigate between Web Pages that you had visited in the current session. Access a previously visited Web page by using the History pane. Set up a Web page as a Start page by using the Internet Options dialog box. Customize the display of a Web page. Create a  more...

Sales Skills Overcoming Obstacles ...les Representative for Icon, it is your responsibility to address her objections to your products. In order to fulfill Jessica's needs and make the sale, you must understand her decision-making practices. When overcoming her objections, remember that you have the authority to reduce the length of a standard contract from three years to two years. Unit 3: Creating and Delivering a Sales  more...

Professional Selling Over the Phone Closing a Sale ...m provides processes for gaining feedback from customers, addressing rejection, resolving telesales objections, and closing a sale. In addition, the program offers the student guidelines for preparing to close sales with customers. Learn To Identify the guidelines for preparing to close telesales. Follow the process for closing a  more...

Essentials of Business Law Employment Law ...components of an implied contract. Address employee questions regarding workplace privacy rights. Identify whistleblower statutes. Simulation Overview: In this simulation, you will meet with Ronald Spear, one of Icon a a s human resource managers, to discuss employment laws. In order to increase your  more...

Sales Management Motivating Sales Teams to Win ...ll as how to identify opportunities to improve and how to address substandard performance. Learn To Identify the actions you can take to ensure that sales team members have high motivation levels. Identify the functions of a sales compensation plan. Identify the factors to consider when evaluating motivation  more...

Consulting Skills Building Consulting Relationships ..., and as Plant 1's director, it is your responsibility to address these problems. In response, you are meeting to determine the need for an outside consultant to evaluate the plant's efficiency. Your budget would allow you to allocate $40,000 toward consulting fees, which is not enough to acquire an experienced consultant for more than just part-time work. Since Bruce and Ron have always run  more...

Strategic Management Developing a Successful Process ...ation, you will meet with your strategic planning team to address any final concerns about your strategic marketing plan for Icon before taking it to James Cahill, Icon's President, and Roger McAlister, Icon's Director of Operations, to secure it's acceptance. Your team, consisting of Robin Carlson, a Quality Assurance Technician, Ronald Spear, Marketing Manager, and Deborah Cowen, Director of  more...

Microsoft FrontPage 2003 Proficient User ...address the core features of FrontPage 2003, giving learners a solid foundation in essential FrontPage 2003 skills. Learn To: Match elements of the FrontPage 2003 environment with their functions. Identify the Web editing views. Identify functions of the basic toolbar buttons. Identify methods for formatting text. Identify the different text alignments. Match the options in  more...

NetWare 5 Advanced Administration - Part 3 ...Subnet Object. Perform the steps to create a DHCP Subnet Address Range Object. Perform the steps to create a DHCP IP Address Object. Perform the steps to create a DHCP Subnet Pool Object. Perform the steps to configure a Windows-based workstations for DHCP. Perform the steps to verify that an IP address was assigned to a workstation. Match the global DHCP parameters with their functions.  more...

Advanced Six Sigma The Define Phase of DMAIC ...ll identify problems, customer requirements, and tools to address the problem and increase customer satisfaction. This course will help the learner begin to identify customer needs and wants by: Obtaining a basic understanding of the Kano Model Utilizing the 5 Why root cause analysis technique to obtain a deeper understanding of the customer's needs and wants Specifying Critical to Quality  more...

Networking Technologies Series TCP IP Concepts Architecture ...oint protocols, LAN technologies, packet networks, and IP addressing. L earn To: Identify TCP/IP services. Examine the TCP/IP architecture. Identify how Internet Protocol (IP) runs over various lower-layer technologies. Identify the principles followed for IP addressing. C ontent Emphasis Skills-Based A udience Network managers, network administrators, software  more...

Building Cisco Remote Access Networks - Part 2 ...s of broadband technology. Identify features of Network Address Translation (NAT). Identify commands for translating an address. Identify features of cable technology. Identify features of digital signals over radio frequency (RF) channels. Identify features of cable technologies. Identify tasks for configuring the customer premises equipment (CPE) as the Point-to-Point Protocol  more...

Building Cisco Remote Access Networks - Part 3 ...elay connection. Identify commands used for Frame Relay address mapping. Identify commands used to verify Frame Relay configuration. Identify features of the hub-and-spoke topology for Frame Relay networks. Identify ways Frame Relay reachability issues can be solved. Identify steps to configure a subinterface on a basic Frame Relay connection. Match Frame Relay Traffic Shaping  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 1 ...y and in association with other protocols. Identify IP addressing principles and problems and assign IP addresses to hosts on a LAN environment. Define a subnetting and supernetting scheme based on a scenario. C ontent Emphasis Skills-Based A udience This course is for IT professionals seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 ... steps in the process by which a DNS client obtains an IP address from a WINS Server. Add an alias for a host in a DNS zone. Configure WINS hsot name resolution for a zone. Configure WINS reverse lookup resolution for a reverse lookup zone. Unit 2: Connectivity in Heterogenous Environments Duration: 1 - 2 Hour(s) Identify the connectivity requirements for Microsoft networking.  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 3 ...dows NT browsing service. Resolve a host name to an IP address by using different Microsoft supported methods. Identify the structure and components of the domain name system. C ontent Emphasis Skills-Based A udience This course is for IT professionals seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills necessary to  more...

Word 2000 Proficient User ...mail merge; and create envelopes and labels by merging an address list. L earn To: Format and proof a document. Enhance a document with drawing objects, charts, Clip Art, graphics and presentation enhancements. Create a mail merge. Create envelopes and labels by merging an address list. C ontent Emphasis Skills-Based A udience This course is intended for end users  more...

PowerPoint 2000 Expert User Course Overview This course provides participants with the advanced features of Microsoft PowerPoint 2000 to create powerful presentations. At the completion of this course, students will learn how to create and modify charts and tables; import data from other sources; prepare support elements for a presentation; and broadcast a presentation on the Web. L earn To: Create and modify a  more...

IIS 4 0 Creating Configuring a Web Server - Part 2 ...er. Set a user access control to a site by specifying an address. Set permissions to restrict access to a Web site by using the appropriate security measures. Unit 2: SSL Authentication and Data Encryption Duration: 1 - 2 Hour(s) Identify the benefits of securing data transmission with SSL. Identify the sequence of steps in the Initial phase of the SSL handshake. Identify the  more...

Lotus Notes 6 Moving to IBM Lotus Notes 6 ...messages, customizing outgoing messages, and managing the Address book. They are also given instruction in creating, receiving and managing messages, and working with the Calendar - for example, tracking meetings - and the To Do list. The course then offers a unit on the management of databases, discussions and the personal journal, a unit on the use of Search tools and the organization of  more...

Introduction to Microsoft Works Suite 2005 This course will provide the learners with a basic understanding of Microsoft Works Suite 2005. It will enable them to use Works as a handy all-in-one tool that has an option for every task. With the basic knowledge of Works, learners will be able to accomplish various tasks using the collection of programs provided by Works. Learn To: Open the Works Task Launcher from the Start menu.  more...

Oracle 11i10 Project Foundation Fundametnals Part 6 Oracle 11i10 Project Foundation Fundamentals: Part 6 introduces the learner to the basics, features, and uses of organization forecasting, utilization, Oracle sales integration, and advanced product catalog integration. Learn To: Identify features of organization forecasting. Identify activities that are prerequisites for organization forecast processing. Identify features of  more...

Building Scalable Cisco Internetworks Part 1 ...addressing concepts. This course also examines advanced IP routing principles, including static and dynamic routing characteristics, classful and classless routing, and automatic route summarization across network boundaries. Learn To: Identify network layer elements of a scalable network. Identify benefits of IPv6. Identify circumstances for using static routing. Identify  more...

Building Scalable Cisco Internetworks Part 4 ...otocol. Identify considerations for planning for new IP address allocation. Identify considerations for configuring a passive interface. Identify the steps in the route filtering process. Audience: This course is recommended training for individuals working towards certification as a Cisco Certified Network Professional (CCNP). The audience includes network administrators, network  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...provides participants with an opportunity to learn how to address security issues encountered when the public is allowed to access their network and security issues encountered when public networks are accessed from their network. L earn To: Identify the security threats introduced by Internet connections. Identify the benefits of a firewall. Identify the limitations of a  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...provides participants with an opportunity to learn how to address security issues encountered when the public is allowed to access their network and security issues encountered when public networks are accessed from their network. L earn To: Identify the security threats introduced by Internet connections. Identify the benefits of a firewall. Identify the limitations of a  more...

Enterprise Connectivity with J2EE V1 4 Overview ...address the distributed and enterprise computing and J2EE architecture. Learn To: Match the application models with their descriptions. Identify the benefits of distributed computing. Identify the strategies that conform to the guidelines for designing a distributed computing system in the specified situation. Identify benefits of J2EE. Identify J2EE platform roles. Identify  more...

Enterprise Connectivity with J2EE V1 4 Overview ...address the distributed and enterprise computing and J2EE architecture. Learn To: Match the application models with their descriptions. Identify the benefits of distributed computing. Identify the strategies that conform to the guidelines for designing a distributed computing system in the specified situation. Identify benefits of J2EE. Identify J2EE platform roles. Identify  more...

Enterprise Connectivity with J2EE V1 4 Java Server Pages ...address the core and advanced features of J2EE SDK 1.4. Enterprise Connectivity. However, to fully prepare for the certification, it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are Web applications and JSPs. Learn To: Match HTTP methods with their functionality. Identify types of  more...

Enterprise Connectivity with J2EE V1 4 Java Server Pages ...address the core and advanced features of J2EE SDK 1.4. Enterprise Connectivity. However, to fully prepare for the certification, it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are Web applications and JSPs. Learn To: Match HTTP methods with their functionality. Identify types of  more...

Enterprise Connectivity with J2EE V1 4 Servlets ...address the core and advanced features of J2EE SDK 1.4. Enterprise Connectivity. Learn To: Identify features of servlets. Identify advantages of servlets over CGI applications. Match the methods in the servlet lifecycle with the situations in which these are used. Identify the code for creating a servlet that handles form data by using the getParameter method. Match the  more...

Enterprise Connectivity with J2EE V1 4 EJB Session Beans ...address the core and advanced features of J2EE SDK 1.4: Enterprise Connectivity. Learn To: Identify benefits of Enterprise JavaBeans (EJBs). Match the types of Enterprise JavaBeans (EJBs) with the situations in which they are used. Identify features of the Model-View-Controller (MVC) architecture in Enterprise JavaBean (EJB). Match the components of a session bean with their  more...

Outlook XP Fundamentals ...spelling in a message by using Spelling Checker. • Address a message by using an address list. • Recall a message sent to a recipient. • Set your default message format. • Attach a document as a file attachment by using the Insert menu. • Insert a signature into a message. • Identify options available when sending messages. • Read a message in  more...

Outlook XP Expert User Course Overview This course teaches the advanced features of Outlook 2002 and will enable the learner to become an expert user. Message formats and templates, security tools and network configuration newsgroups, instant messaging and working remotely topics are covered in the course. It assumes the learner has taken the Outlook Fundamentals and Proficient User courses. Learn To •  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments ...rn To: o Manually assign a static Internet Protocol (IP) address for a network device in Windows XP Professional. o Identify the different methods of assigning an alternate dynamic Internet Protocol (IP) address to a network device. o Automate Internet Protocol (IP) address assignment in Windows XP Professional by changing from static to dynamic IP addressing. o Identify features of  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments ...rn To: o Manually assign a static Internet Protocol (IP) address for a network device in Windows XP Professional. o Identify the different methods of assigning an alternate dynamic Internet Protocol (IP) address to a network device. o Automate Internet Protocol (IP) address assignment in Windows XP Professional by changing from static to dynamic IP addressing. o Identify features of  more...

Windows 2000 Network Mgt Part 4 Access Admin ...s. configuring terminal services and implementing Network Address Translation (NAT) and Internet Connection Sharing are also covered. Finally, the course teaches User and Group objects in Active Directory, object permissions, and customizing an MMC Console. Learn To: o Identify features of remote access connectivity. o Identify features of data transport protocols. o Identify features  more...

Business Travel Safety Domestic Travel ...n, and your role will be to answer Walter's questions and address his concerns. Unit 2: Safety During Transportation (0.5 - 1.5 hours) Identify ways to promote your safety during air travel. Identify ways to ensure your safety when traveling on a subway. Identify ways to ensure your safety when traveling on foot.  more...

Business Travel Safety International Travel ... Identify the aspects of your trip that you should address to increase your safety on an airline flight. Identify measures you should take if you are a victim of nonphysical crime. Identify ways to avoid physical crime in foreign countries. Audience The target audience for this program is anyone who travels for business purposes.  more...

Organizational Skills Time Management ...ou are dealing with personal time management issues while addressing the needs of several employees. You must determine which issues are most important to address at any given time. Unit 3: Coordinating Time with Others (0.5 - 1 hour) Recognize the importance of clear communication. Manage office visitors effectively.  more...

Netscape 6 User Fundamentals ...addresses how to use Netscape Navigator, which includes My Sidebar, customizable searches and themes; Netscape Mail; Netscape Instant Messenger; and Netscape Composer. It introduces the function of each of these and teaches learners how to use the key features of each. Learn To: o Identify the characteristics of the Internet. o Identify the main services provided on the Internet. o  more...

Defining Microsoft NET Solution Architectures Part 4 ...h coverage of Standards and Processes. Three case studies address the three main areas of the course. Elements of the .NET Framework are addressed at all critical points. The course, and curriculum, closes with an Exam Practice NLO. Learn To To identify considerations for designing security for a solution architecture. To identify  more...

Works 2003 Introduction The Works 2003 - Introduction course gives an overview of some of the features of Works 2003. It begins by introducing the new interface and then demonstrates how Works 2003 excels as a central location for many types of projects and tasks. Learn To Identify features of the Home page. Identify features of the Tasks page.  more...

Interpersonal Communication Telephone Skills ...ed to project a positive image on the telephone, properly address callers, and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation, and effectively handle situations with difficult callers. Learn To Provide efficient customer service  more...

Emotional Intelligence Applying Emotional Intell in the Workplace Emotional Intelligence: Applying Emotional Intelligence in the Workplace gives the student an overview of the use of Emotional Intelligence from a leadership perspective and provides a process for applying Emotional Intelligence in everyday interactions with team members and employees. The program covers how the process can be applied in various situations, including motivating, resolving  more...

Advanced Interpersonal Communication Building Relationships ...rt directly to you, but you will work closely with him to address quality and sales issues with the products. You have approval from upper management to look into reducing the number of different styles of cases your group manufactures to increase efficiency. You need to discuss this option with Roger as well as communicate your new title by using appropriate language. Unit 2: First  more...

Defining Microsoft NET Solution Architectures parat 4 ...h coverage of Standards and Processes. Three case studies address the three main areas of the course. Elements of the .NET Framework are addressed at all critical points. The course, and curriculum, closes with an Exam Practice NLO. Learn To To identify considerations for designing security for a solution architecture. To identify  more...

Communicating w Difficult People Working with Difficult Employees ...dent an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees. Learn To  more...

Windows Server 2003 Managing Network Infrastructure Part 1 ... To identify options for configuring static or dynamic IP addresses. To identify options for assigning IP addresses using Alternate Configuration. To sequence the steps in the Address Resolution Protocol (ARP) name resolution process. To identify features of routing in a networking environment.  more...

Communicating w Difficult People Handling Difficult Co-Workers ...ive behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the steps that create the conflict resolution process. Learn To Identify types of difficult personalities. Identify examples of primary and secondary  more...

Windows Server 2003 Managing Network Infrastructure Part 1 ... To identify options for configuring static or dynamic IP addresses. To identify options for assigning IP addresses using Alternate Configuration. To sequence the steps in the Address Resolution Protocol (ARP) name resolution process. To identify features of routing in a networking environment.  more...

Organizational Communication Managing Communication ... managing stress. Use organizational communication to address organizational conflict. In a given situation, identify the appropriate form of communication. Audience Managers, employees, team leaders, or team members who need to learn how to communicate more effectively at work. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits:  more...

Excellence in Service Working With Upset Customers ...o calm them, how to follow the Five A process, and how to address abusive customers. Audience: This course is for employees and managers who want to learn the best methods for working with customers and exceeding their expectations. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning  more...

Interviewing Skills Conducting an Interview ...ormation gathering, and closing stages, as well as how to address difficult interviews. In addition, students will learn how to evaluate candidates properly to ensure the best candidate is chosen and follow up appropriately with a candidate after a hiring decision has been made. Learn To: Follow the correct processes involved in conducting an interview. Identify various methods for  more...

Workplace Aggression Defusing Aggressive Situations ...tions, participants will learn the most effective way for addressing aggressive employees. They will learn what steps they should take to communicate with an employee who has behaved aggressively, as well as how to handle a situation that has become violent. In addition, they will learn how to help employees adjust after a violent situation has occurred. Learn To  more...

Workplace Aggression Taking a Proactive Approach ...w to identify improvements their organization can make to address workplace aggression, and how to establish a workplace aggression policy. In addition, they will learn how to use preventive hiring techniques to eliminate workplace aggression and how to discipline and dismiss employees who behave aggressively. Learn To Follow three steps that enable them to take  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ...ack covers how to enhance the use of 360-degree feedback, address employee performance, and support employee development. It also covers how to reinforce organizational goals in 360-degree feedback and when to provide coaching, mentoring, and leadership development to employees. Learn To Identify the guidelines for ensuring that a 360-degree feedback program  more...

Decision Making Problem Solving Decision Making Fundamentals ...s in a variety of situations. Address employee groupthink. Identify the best choice from various options. Achieve group consensus about important decisions. Audience This course is for managers and employees who want to improve their decision making skills. Deployment Options e-Learning  more...

Women in Leadership Leadership Roles Styles ...addition, you will learn the steps you should follow when addressing barriers to women's leadership, as well as the process for encouraging leadership growth in others. Learn To Identify myths associated with women in leadership. Identify the common current barriers to leadership for women. Identify the  more...

Business Problem Solving The Problem Solving Process ...dustrial Services and Manufacturing Division, assigned to address a slow decline in the quality of the I-Grill line of gas grills. Over the past several months, the number of complaints about the I-Grill line, made popular because of customizable paint and metal finish, has risen dramatically, and they've indicated a need to identify and address the problem before the situation gets any worse.  more...

Six Sigma Managing Six Sigma Projects In Managing Six Sigma Projects you will learn This course teaches about management and team support structures for Six Sigma projects as well as some of the more advanced tools required by those engaged in the quality initiative. Finally, it offers help on implementing Six Sigma and on some leadership strategies for project champions. Learn To Identify effective  more...

Business Problem Solving Problem Solving Teams .... You are the newly appointed leader of a team created to address this problem and make the decision that is in the company a a s best interests. Your goals are to effectively manage a problem-solving team and overcome the barriers of a problem-solving team while you lead the meeting. Unit 2: Driving a Successful Problem-Solving Team (1 - 2 hours) Sequence the  more...

Employee Performance Managing Difficult People ...fficult People will help you develop the skills needed to address a difficult person according to their specific behavior. In this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's turnover rate and meet the  more...

Employee Performance Providing Feedback Employee Performance: Providing Feedback helps managers and employees develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving  more...

Employee Performance Resolving Conflict ...portunity to create a more productive work environment by addressing conflict between another manager and yourself, between employees, and among team members. Learn To Examine many sources of conflict. Explore the harmful and beneficial sides of conflict. Use, identify, and address various conflict  more...

Essentials of Management Negotiating Skills In "Essentials of Management: Negotiation Skills" you will learn about the basic types of negotiations and the skills required to use them. You will also learn how to prepare effectively for negotiation by setting your goals and limits and applying logic. Because negotiation is essentially about communication, you learn about the value of mutual benefit and positional negotiation and other  more...

Essentials of Management Creating a Positive Workplace ...tive behavior on the job, as well as the best methods for addressing negative attitudes. In addition, students learn how to apply guidelines for creating a fun atmosphere throughout their office, department, or division. Learn To Understand why positive employees help an organization succeed. Meet the needs of employees in order to  more...

Essentials of Management Maintaining a Productive Workplace ...employees to stay productive. Address common productivity issues. Audience Managers and employees who want to learn how to overcome productivity problems and improve their organization's productivity. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US  more...

Conducting Meetings The Meeting Process Conducting Meetings: The Meeting Process provides participants with a framework for planning, participating in, and concluding meetings successfully. They learn techniques for establishing the purpose and agenda of a meeting and facilitating participants' progress toward the meeting goals. Learn To Define and communicate the purpose, objective, setting, and agenda  more...

Conducting Meetings Managing a Meeting ... will be meeting with a team of managers and employees to address a shake-up in the market. One of your competitors, Westport Industries, has cut its prices for a similar product model by 15%. This impromptu meeting was called to decide how the company should respond to this change. It is your responsibility to manage the meeting and control the flow of discussion. Unit 3: Eliminating  more...

Conducting Meetings Effective Meeting Communication ... You are meeting with a team of employees to address a recent increase in customer complaints. Several shipments have arrived to customers late which is causing tension among the employees. It is your responsibility to correct both the shipping and the employee relation problems. Unit 3: Listening Effectively and Asking Questions (0.5 - 1 hour) Understand  more...

Change Management Managing Change ...ng Change will help you develop the skills to proactively address change and meet the challenges of transition in the workplace. You will practice your skills as you work with various employees to overcome the problems encountered when making changes in your organization. Learn To Identify the different levels of change. Develop the  more...

Correcting Performance Problems Identifying Performance Problems ... Approach an employee with whom you need to address an attendance problem. Determine the severity of an attendance problem. Determine the severity of an employee's achievement problem. Isolate factors contributing to an employee's achievement problem. Investigate  more...

Correcting Performance Problems Addressing Performance Problems ...Addressing Performance Problems, you will learn a process for conducting effective feedback sessions with employees who have a performance problems. You will also learn guidelines for explaining to employees the impact of their problem behavior. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to employee reactions such as  more...

Managing the Expert Managing the Unique Needs of Experts Managing the Expert: Managing the Unique Needs of Experts explains expert attitudes and behaviors. It identifies methods for managing power and politics in an expert environment and provides guidance for experts managing experts. Learn To Follow the guidelines for treating experts with professionalism. Identify the process for managing  more...

Business Ethics Managerial Business Ethics ...ays to proactively ensure ethicality in the workplace and address subordinates' ethical issues. You will also learn causes of unethical behavior, how to recognize unethical behavior, and how to end unethical behavior in the workplace. Learn To Demonstrate characteristics of ethical managers. Identify ways to ensure ethicality in the  more...

Managing Generations in the Workplace Generations Working Together ... Identify guidelines for developing a plan to address training needs. Identify key components of effective coaching. Sequence the steps in the coaching process. Identify guidelines for managing differences between the generations. Identify types of outcomes in an interaction.  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ... Identify the stakeholders your organization should address in a crisis situation. Identify guidelines for communicating your message clearly. Identify guidelines for controlling the flow of communication when a crisis breaks. Identify guidelines for handling telephone calls. Identify key  more...

Word 2003 Curriculum .... Microsoft Word 2003 Fundamentals and Proficient User address the fundamental features of Word as defined by the Microsoft Office Specialist certification objectives for Word 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and have a solid foundation in essential Word skills. Microsoft Word 2003 Expert Parts 1 and 2 map to the  more...

Advanced Project Mgmt Setting Up a Project Office ... Identify project office characteristics that can address the factors that influence its size and function. Identify the roles of the project office steering committee. Simulation: In this simulation you will meet with Paul White, Icon's Director of Product Development. Paul is in the process of seeking out candidates to take over as Project  more...

Team Conflict Resolving Team Conflict ... the student information for identifying, clarifying, and addressing team conflict. The program covers conflict resolution styles, identifies types of team conflict, and gives guidelines for resolving team conflict. Learn To Identify the effects of team conflict. Identify how conflict affects team morale, progress, and the  more...

Team Conflict Working in Diversified Teams ...onsumer Electronics Show. Specifically, the team needs to address what activities are going to take place at the TVXD booth. Each of your teammates has different ideas about what needs to happen, and this makes conflict highly likely in the meeting. You must ensure that the meeting ends with a strategy that everyone feels confident about. Unit 2: Working in a Diverse Team (0.5 - 1 hour)  more...

Team Participation Teamwork Fundamentals ...and self-directed work teams. Address problems that occur within a team. Identify your responsibilities as a team member. Set appropriate team goals. Handle conflict within a team. Audience This course is for managers and employees who want to improve their teamwork skills.  more...

Virtual Teams The Fundamentals ... Select technologies that best address a virtual team's needs. Apply techniques to overcome a virtual team's cultural challenges. Follow guidelines to enhance trust among virtual team members. Audience Individuals who want to learn how to function effectively as a virtual team member. Deployment Options  more...

Virtual Teams Communicating Effectively ... Select technologies that best address a virtual team's needs. Audience Individuals who want to learn how to use communication to their benefit as a virtual team member. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Project Teams Applying Team Building Techniques ... is trying to determine what, if anything, can be done to address Nancy's and Eric's concerns. You need to confidently and assertively communicate that you and your department have done everything in your power to address the numerous concerns and problems surrounding MECA. You will also need to offer feedback to the team leader as well as follow the steps for receiving feedback from team  more...

Cross-Functional Teams Cross-Functional Team Development ...pment. You have established this cross-functional team to address the possibility of expanding Icon's product offering to include a new suite of computer diagnostic and maintenance programs. Your goal for the simulation is to facilitate the team meeting while using effective team communication to arrive at a consensus decision. Unit 2: Achievement Tools (0.5 - 1 hour)  more...

Essentials of Business Law Contract Law Essentials of Business Law: Contract Law offers the student an overview of contract law essentials. This program identifies the elements of contract formation, classifications of contracts, and contract strategies applying to validity and successful contract negotiations. The program also covers rules of consideration, validity, illegality, the statute of frauds, third-party rights, and breach of  more...

Organizational Learning Transferring Knowledge within an Org ...gh employee empowerment and incentives, as well as how to address and overcome transfer reluctance. Learn To Identify technology used to transfer knowledge. Identify ways to overcome the challenges of transferring knowledge through technology. Follow guidelines for fostering employee involvement.  more...

Lotus Notes 6 Moving to IBM Lotus Notes 6 ...messages, customizing outgoing messages, and managing the Address book. They are also given instruction in creating, receiving and managing messages, and working with the Calendar - for example, tracking meetings - and the To Do list. The course then offers a unit on the management of databases, discussions and the personal journal, a unit on the use of Search tools and the organization of  more...

Cisco Networking Technologies Introduction Part 2 ...Protocol (ICMP). Identify the features and functions of Address Resolution Protocol (ARP). Identify features and functions of the Dynamic Host Configuration Protocol (DHCP). Identify fields of the Internet Protocol (IP) datagram. Distinguish between Transmission Control Protocol (TCP) and User Datagram Protocol (UDP). Identify applications supported by Transmission Control Protocol/  more...

Enterprise Connectivity with J2EE V1 4 Servlets ...address the core and advanced features of J2EE SDK 1.4. Enterprise Connectivity. Learn To: Identify features of servlets. Identify advantages of servlets over CGI applications. Match the methods in the servlet lifecycle with the situations in which these are used. Identify the code for creating a servlet that handles form data by using the getParameter method. Match the  more...

Enterprise Connectivity with J2EE V1 4 JAXP and JDBC ...address the core and advanced features of J2EE SDK 1.4. Enterprise Connectivity. Learn To: Match terms used in XML with their descriptions. Identify features of Simple API for XML (SAX) parsing. Identify actions performed by Simple API for XML (SAX) events that are fired when XML document items are parsed. Match features of JDBC with the application development requirements that  more...

Enterprise Connectivity with J2EE V1 4 JAXP and JDBC ...address the core and advanced features of J2EE SDK 1.4. Enterprise Connectivity. Learn To: Match terms used in XML with their descriptions. Identify features of Simple API for XML (SAX) parsing. Identify actions performed by Simple API for XML (SAX) events that are fired when XML document items are parsed. Match features of JDBC with the application development requirements that  more...

Enterprise Connectivity with J2EE V1 4 RMI JMS and JCA ...address the core and advanced features of J2EE SDK 1.4: Enterprise Connectivity. However, to fully prepare for the certification, it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are RMI, JMS, and J2EE Connector Architecture. Learn To: Identify features of Remote Method Invocation (RMI).  more...

Enterprise Connectivity with J2EE V1 4 RMI JMS and JCA ...address the core and advanced features of J2EE SDK 1.4: Enterprise Connectivity. However, to fully prepare for the certification, it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are RMI, JMS, and J2EE Connector Architecture. Learn To: Identify features of Remote Method Invocation (RMI).  more...

CIW Server Administrator Part 1 Configuring Course Overview This is the first course in a five part series that will teach students how to install and configure servers. This course will cover the common IT tasks and services, operating systems, installation strategies, and configuring systems such as Windows 2000 and Linux. Additionally, the students will learn about common Web servers, access methods and remote administration in IIS,  more...

CIW Internetworking Professional Part 2 IP Model ...Identify features of ethernet. • Locate a hardware address in Windows 2000. • Identify the command used to locate a hardware address in Linux. • Identify functions of network files. • Identify the location of TCP/IP information in Linux and Windows 2000. • Identify features of Internet Control Message Protocol (ICMP) error and query messages. Audience  more...

Self Development Balancing Your Personal Professional Life In Self-Development: Balancing Your Personal and Professional Life, individuals learn how to establish priorities and make their daily life reflect those priorities. They explore ways to identify and manage the sources of stress in their life and pursue lifestyle changes in order to help manage various sources of stress. Learn To Differentiate among values, needs,  more...

Network Part 2 Protocols Standards ...odel. o Identify features of media access control (MAC) addressing. o Identify features of Dynamic Host Configuration Protocol (DHCP) and Bootstrap Protocol (BootP). o Identify features of Domain Name System (DNS). o Identify features of the Windows Internet Naming Service (WINS). Audience The intended audience for this course includes experienced end users, a novice to moderate  more...

CCNT Basic Data Communications v6 0 Part 2 ...hierarchical architecture. Identify features of Network Addressable Units (NAUs). Match Logical Unit (LU) types with their functions. Match Physical Unit (PU) types with their functions. Identify features of the Transmission Control Protocol/Internet Protocol (TCP/IP) suite. Identify differences between Transmission Control Protocol/Internet Protocol (TCP/IP) and Open System  more...

CCNT Local Area Networks v6 0 Part 1 This course introduces LAN technologies and teaches LAN topologies. It also introduces LAN standards and covers the TCP/IP Protocol suite and IEEE standards. Learn To: Identify features of LANs and WANs. Identify uses of computer networks for individuals and organizations. Sequence the stages in the evolution of LANs. Identify features of the Open Systems Interconnection (OSI)  more...

IMS Essentials Part 2 IMS Transaction Manager ...o To match dependent region address spaces in the IMS Transaction Manager (TM) architecture with their functions. To identify functions of IMS system generation (IMSGEN) macros. To sequence the stages in the flow of a transaction message in a message processing program (MPP). To  more...

Managerial Leadership Leading Through Change Managerial Leadership: Leading Through Change discusses the three phases of planned change and the importance of planning changes before implementing them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes, as well as guidelines for motivating employees through a change process and a process for solving problems  more...

Frontline Leadership Preparing to Lead ...dent an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees. Learn To  more...

Executive Level Leadership Leadership Communication ...addresses how leaders learn, test, and use information. In addition, this program covers how to evaluate a leader's performance and how to address key issues that cause performance problems. This program also addresses the marketplace, governmental, and internal variables that affect daily operations. Learn To Identify the five communication networks.  more...

Negotiating Advanced Negotiation Tactics ... Select guidelines you should follow when addressing negotiation tactics. Identify unethical tactics you may face in a negotiation. Follow the steps for responding to the other party when he or she acts unethically during a negotiation. Audience Managers, team leaders, and professionals who are responsible for  more...

QuickBooks Pro 2005 Setting Up ...tems. Audience: The course is primarily targeted to address the needs of home office computer users looking to use their PC as a productivity tool. The audience will be primarily interested in using the software for business purposes; but will normally do so in a small business or home office environment. Deployment: Self-Study Language Options: US English Total Learning  more...

QuickBooks Pro 2005 Basic Accounting ...ords. Audience: The course is primarily targeted to address the needs of home office computer users looking to use their PC as a productivity tool. The audience will be primarily interested in using the software for business purposes; but will normally do so in a small business or home office environment. Deployment: Self-Study Language Options: US English Total Learning  more...

Implementing Managing MS Exchange Server 2003 Administering ...onfiguring permissions. Unit 2: Recipient Objects and Address Lists Identify different recipient object types. Identify steps to create recipient objects using the Exchange Task Wizard. Identify the procedure for deleting and reconnecting mailboxes. Identify ways to configure storage limits. Identify the procedure for configuring mailbox permissions. Identify ways to move  more...

Designing a MS Exchange Server 2003 Organization Connectivity ... connector strategy. Identify key aspects of the global address list (GAL) synchronization. Identify considerations for global address list (GAL) synchronization design. Identify features of global address list (GAL) synchronization topologies. Identify security considerations for Active Directory global address lists (GALs). Identify requirements for forest configuration. Identify  more...

Advanced Six Sigma Leading Six Sigma Deployment ...at it takes to prepare to drive Six Sigma effectively and address many organizational questions and concerns, as well as develop a deployment plan, select appropriate metrics, and promote communication about Six Sigma. Additionally, you will gain understanding of the roles and responsibilities of executives and other key Six Sigma team members. Learn To: Understand who should be  more...