Online Addresses eLearning

Outlook 2002 Volume 1 and Volume 2 ...aler Filtering Contacts & Enhanced Mail Merge Importing Addresses Into Outlook Sharing Contact Information Conclusion Lesson 3: Task, Notes, And The Journal Introduction Lesson Objectives The Task Manager Creating A New Task Linking Tasks to Contacts The AutoDate Feature Changing Tasks Views Recurring Tasks & Task Requests Assigning Tasks To Someone Else Verifying Task  more...

Administrative Professionals Interacting with Others ...you need to effectively perform in your role. This course addresses the skills administrative support professionals require to be able to interact effectively with others. Specifically, you will be introduced to the benefits of being a supportive colleague, including some best practices for doing so. You will also be introduced to techniques to use to ask for help from colleagues in a  more...

Employment Relations HRCI PHR Employment Relations (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry  more...

Fire Safety and Prevention ...addresses how to prevent fires and recognize fire hazards. It will also discuss what actions to take in the event of a fire, including the proper use of portable fire extinguishers. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the chemistry of fire, recognize common fire hazards, classify types of  more...

Ergonomics in the Workplace ...etal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to both office and industrial settings. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Computer Ergonomics ...tal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers required to work in computer/data entry environments. The content in this course is designed to comply with the  more...

Discover Outlook 2007 Level 1 ... E-Mail Overview Introduction To E-mail E-mail Addresses Create & Send E-Mail Messages Send An E-Mail Message Netiquette Format A Message Add & Send An Attachment E-mail Options E-mail Signatures Spell-checking, Grammar, & Auto Correction E-mail Themes & Stationery Use E-mail Themes Message Sending Options  more...

Record Retention ...mpany's internal documentation and accounting systems and addresses the compliance requirements of state and federal law. While disposing of too many records can increase a company's legal exposure, disposing of too few records increases the costs of storing the records. In this one-hour course, you'll learn how to identify which records must be retained and for how long, the different formats  more...

NFPA 1600 Business Continuity Programs NFPA 1600: Business Continuity Programs Whether it is a natural disaster that sweeps through your city or a computer virus that destroys vital electronic information, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the recovery of operations when confronted with adverse  more...

NFPA 1600 Disaster Emergency Management ...on of the basic criteria for a comprehensive program that addresses disaster recovery, emergency management, and business continuity. NFPA 1600 is considered by many to be an excellent benchmark for continuity and emergency planners in both the public and private sectors. The standard addresses methodologies for defining and identifying risks and vulnerabilities and provides planning guidelines  more...

Understanding the Americans with Disabilities Act ADA ...g to comply with the ADA s requirements. This course also addresses the ADA Amendments Act of 2008 which further clarified employers obligations under the ADA. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for  more...

Business Writing Know Your Readers and Your Purpose Business Writing: Know Your Readers and Your Purpose To write effective and appropriate business messages, you need to know your readers. Are you addressing multiple readers or a single reader? How much knowledge do your readers have of your subject, and what issues concern them most? These are just some of the questions to consider before you start writing your message. Closely tied with  more...

Team and Customer Relationships ...each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a support center, customer relationships are everything and communication is king Many customer problems are caused by communication breakdowns. This course explores how to avoid communication breakdowns by involving customers in problem solving, and  more...

Outlook XP Proficient Expert ...l E-Mail Overview - Introduction To E-Mail - E-Mail Addresses Use Address Books - What Is An Address Book? - Outlook Address Books - Create A Distribution List Send E-Mail - Send An E-Mail - Netiquette - Formatting A Message - Send An Attachment E-Mail Options - Themes & Stationery - Use Signatures - Set E-Mail Options Receive E-Mail - Retrieving Messages - Open  more...

ITIL reg and the Service Lifecycle ITIL® and the Service Lifecycle ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal  more...

Green Business Implementing Sustainability Strategies Green Business: Implementing Sustainability Strategies A plan for implementing a sustainability strategy stands a much greater chance of success if the essential players in an organization back it. Implementation of sustainability initiatives varies by organization and by sector, and because no steadfast procedural rules exist, these initiatives must be carefully planned. When implementing  more...

Office Ergonomics ...etal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an ergonomics program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers in office/administrative type settings. The content in this course is designed to comply with the intent of the  more...

NFPA 70E Electrical Safety in the Workplace NFPA 70E Electrical Safety in the Workplace This course will provide the public sectors with an understanding of the basic criteria for a comprehensive program that addresses electrical safety-related work practices in accordance with the National Fire Protection Agency (NFPA)70E standard titled "Standard for Electrical Safety in the Workplace." Information presented will provide program  more...

Mentoring Strategies for the 21st Century Mentoring Strategies for the 21st Century Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and  more...

Industrial Ergonomics ...tal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers in industrial work settings. The content in this course is designed to comply with the intent of the applicable  more...

Cisco CVOICE 8 0 Call Routing Dial Plans ...scusses attributes of numbering plans for voice networks, addresses the challenges of designing these plans, and identifies the methods of implementing numbering plans. A dial plan is the central part of any telephony solution and defines how calls are routed and interconnected. A dial plan consists of various components, which can be used in various combinations. This course describes the  more...

Initiating Outbound Sales Calls Initiating Outbound Sales Calls Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the  more...

Completing Outbound Sales Calls Completing Outbound Sales Calls You might have heard the saying, "it ain't over 'til it's over." This is especially true with inside sales calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with  more...

Managing and Deploying Six Sigma ...nuous feedback and review into your plan. This course addresses all of these challenges, as well as how to manage change during and after Six Sigma deployment. It focuses on a systemic, long-lasting deployment, and on delivering promised business results rather than obsessing over implementing projects. This course integrates essential Six Sigma concepts, tools, and methodologies enabling  more...

Cisco CVOICE 8 0 QoS Mechanisms ...code point (DSCP) in IP packets or source and destination addresses. The network uses the QoS specification of each packet to classify, shape, and police traffic and to perform intelligent queuing. This course focuses on the DiffServ model and explains the mechanisms that are used to implement DiffServ. The Modular quality of service (QoS) command-line interface (CLI), or MQC, provides a  more...

Marketing Essentials Marketing and Ethics Marketing Essentials: Marketing and Ethics What role does ethics play in marketing? What is corporate responsibility and how is it linked to marketing? In order to develop strong and lasting customer relationships, organizations must ensure their marketing practices are fair, honest, and accurate about their product and service offerings. While marketing is a key business function, it also  more...

Name Resolution in Windows Server 2008 ...indows Server 2008. With full support for the new, longer addresses of the IP version 6 protocol specification, along with continued support for the native IP version 4 specification, DNS in Windows Server 2008 is tailored to organizations of all sizes. This course explores the Windows Server 2008 DNS Server Role, its configuration, and the administration of DNS using the Server Core  more...

Configure IP Addressing Windows Services in Windows Server 2008 ...ion of the Internet Protocol and is slowly running out of addresses to assign. Its successor, IPv6, allows greater flexibility in assigning IP addresses due to a deeper address space. Windows Server 2008 installs and enables IPv6 by default, including Windows 2008 DHCP by way of DHCPv6. This course provides an overview of networks, hosts, subnet masks, and how subnetting plays a role in  more...

Configuring DNS in Windows Server 2008 ...indows Server 2008. With full support for the new, longer addresses of the IP version 6 protocol specification, along with continued support for the native IP version 4 specification, DNS in Windows Server 2008 is tailored to organizations of all sizes. New DNS support for Read-Only Domain Controllers provides primary read-only zones that add security and increase network efficiency. This  more...

Designing Data Security High Availability in MS Win Server 2008 ...arePoint technologies and the Distributed File System. It addresses the built-in options for recovery and redundancy, including a look at the new Windows Server Backup utility in recovering directory services, full servers, or individual objects. It also describes how Network Load Balancing and Failover Clustering features increase service availability. This course covers the objectives for  more...

Software Updates Compliance Mgmt in MS Win Server 2008 ...approach required by enterprise networks. The course also addresses the need for enforcing and auditing system configuration and software compliance based on company policies. It covers auditing methods, such as the use of baselines and Microsoft Baseline Security Analyzer (MBSA), and the use of the GPOAccelerator Tool to ensure enforcement of Group Policy settings, as well as an advanced range  more...

Global Brand Management Global Brand Management Extending a brand globally is an intricate process that requires thorough research and preparation, organizational commitment, and a strong understanding of the risks and rewards associated with taking a brand global. This course outlines how to best approach global brand development by outlining how to carry out essential international market research and internal  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions Customer Driven Process Improvement: Identifying Improvement Ideas & Solutions After investigating current processes, it's time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and  more...

CompTIA Network 2009 Network Addressing ...s but communication is enabled through the use of logical addresses, most commonly IP addresses. This course describes the two most common types of network addresses MAC addresses and IP addresses. The details of IP addressing including how they are assigned, the different classes and how IP addressing is configured is explained along with the ways in which the shortage of IPv4 addresses is  more...

IFRS Standards for Financial Statements Their Items ...itching from the GAAP to the IFRS system. The course also addresses standards relating to the presentation of financial statements, inventories, statement of cash flows, accounting treatment for property, plant, and equipment, revenue, intangible assets, and finally, non-current assets held. With an increasing degree of globalization worldwide, a single set of high quality accounting standards  more...

Getting Started with Outlook 2007 Getting Started with Outlook 2007 Microsoft Microsoft Outlook 2007 is an application used to manage your communication needs. It allows people to send and receive e-mail messages, and provides additional functionality to keep tasks, notes, appointments, and daily activities in one convenient location. This course addresses the basic features and functionality of Outlook 2007, including how  more...

Cicso IINS 1 0 Mitigating Layer 2 Attacks Cicso IINS 1.0: Mitigating Layer 2 Attacks Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 Like routers, both Layer 2 and Layer 3 switches have their own set of network security requirements. Access to switches is a convenient entry point for attackers who are intent on illegally gaining access to a corporate network. With  more...

SQL Server 2008 Instance Database Configuration ...network configuration, and SQL Native Client. This course addresses how to configure a SQL Server instance and how to create a new database using SQL Server Management Studio and SQL Server Configuration Manager. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft SQL Server 2008 exam number 70-432. Passing this exam will earn the learner the  more...

SQL Server 2008 Security Management ...permissions, including server and database roles. It also addresses how to use encryption to protect a database and database data, as well as how to use impersonation using the EXECUTE AS clause. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft SQL Server 2008 exam number 70-432. Passing this exam will earn the learner the Microsoft  more...

SQL Server 2008 Database Management ...nce plans using a wizard or the designer. The course also addresses how to move data between SQL Server instances using detach and attach methods and the Copy Database Wizard, and how to move database files within the same SQL Server instance. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft SQL Server 2008 exam number 70-432. Passing this  more...

SQL Server 2008 Database Monitoring and Performance ...monitor and tune the performance of the database. It also addresses how to use the Windows System Monitor, Activity Monitor, and how to detect and resolve locks. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft SQL Server 2008 exam number 70-432. Passing this exam will earn the learner the Microsoft Certified Technology Specialist (MCTS):  more...

SQL Server 2008 High Availability and Disaster Recovery ...e fully recovered in the event of a disaster. This course addresses how to configure database mirroring, log shipping, replication, and failover clusters to ensure that SQL Server 2008 environments are available to users at all times by providing a high-availability and complete disaster-recovery solution. This course is one of a series in the SkillSoft learning path that covers the objectives  more...

Oracle Database 11g RAC Database Oracle Clusterware Admin Oracle Database 11g: RAC Database & Oracle Clusterware Admin. Oracle Oracle Database 11g has many tools available for administering a RAC Database and Oracle Clusterware, including Oracle Enterprise Manager. This course explains how to use Enterprise Manager cluster database pages to administer a RAC database and how to carry out various administration tasks on Oracle Clusterware. It  more...

Oracle Database 11g Enterprise User Security Proxy Authentication ...roxy Authentication Oracle Enterprise User Security addresses the user, the administrative, and the security challenges by centralizing storage and management of user-related information in a Lightweight Directory Access Protocol-compliant directory service. This course describes the basic components of Enterprise User Security. It shows the architecture of this feature and describes the  more...

Oracle Database 11g R2 Using Change Management Solutions ...t changes to their data center infrastructure, and Oracle addresses this issue with a collection of solutions under the umbrella of Change Management. These consist of SQL Performance Analyzer, SQL Plan Management, and Database Replay. This course identifies each of these change management solutions and demonstrates how to use them to analyze SQL statements, test upgrades, and capture and  more...

Building Trust Building Trust The importance of being able to count on your colleagues when it matters most cannot be overstated. Trusting relationships truly are the foundations for productive and enjoyable workplaces. Trust helps improve communication and productivity by giving you and your colleagues the confidence to express and resolve problems. This in turn allows you to focus and collaborate more  more...

Key Aspects of the American Work Environment ...my own country? Who do I turn to for support? This course addresses these questions by describing key aspects of the American workplace that you may be unfamiliar with. It covers how to deal effectively with the diversity you'll likely encounter in an American setting, what the expectations are for being a boss or subordinate in an American workplace, and how you can manage your career in a new  more...

EU Privacy Data Security ...alt with differently under each national law. This course addresses EU privacy laws at the level of the Directive and provides several examples of the specific approaches taken by certain member states. It also discusses the Safe Harbor Agreement that outlines a framework for adequate security procedures for US companies that exchange personal information with EU member states. This course was  more...

Take Control of IIS ...ntals of Web services, including an explanation of how IP addresses, ports, and sockets make these service work. It demonstrates how to set up, within minutes, a simple one-page Website. It shows how to test this site using just one machine and how to expand the site to any size you wish. It shows you how to administer Web servers using the Microsoft Management Console (MMC) and the remote  more...

Key Applications - IC3 Training Solution ...Applications portion of the IC3 Certification Exam, which addresses the skills and functions common to Microsoft Windows applications. It focuses on applying these common skills and functions using Microsoft Word and Microsoft Excel. Some of the skills covered include starting applications; opening, saving, and closing files; identifying and using common on-screen elements; accessing online  more...

IC3 Training Solution Bundle ..., as well as how software and hardware interact. It also addresses how to manage files and the Desktop. The Key Applications section covers the skills and functions common to Microsoft Windows applications. Some of the skills covered include starting applications; opening, saving, and closing files; accessing online help; formatting text, documents, and worksheets; performing common print  more...

Conflict Intervention ...yone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win/win situation, gaining commitment from all parties, and following through for complete resolution.  more...

Developing A Child s Critical Thinking Skills ...y learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques that adults will find very helpful in working with children to develop these important  more...

How To Master Customer Service Course description -- Customer service personnel are the frontline in making your customers happy and developing your reputation as a quality company. The How to Master Customer Service bundle addresses three vital aspects of customer servicea developing a customer-oriented culture, using effective telephone skills for quality customer service, and dealing with those occasional, but very  more...

How To Master Supervision ...tween individual contributors and management. This bundle addresses four critical competence areas, beginning with an overview of successful supervision and attacking three major supervisory responsibilities leading meetings, managing projects, and delegating. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Supervisors in all  more...

Interviewing Job Candidates Course description -- This is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define exactly what youa ™re looking for in a job candidate, and be given checklists and discussion guides for asking the right questions to get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as  more...

Leading Effective Teams ...n -- This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep the team on  more...

Preventing Sexual Harassment for Employees ...unless things are spelled out fairly clearly. This course addresses the issues related to sexual harassment: how the law applies to employees, things to avoid in the work environment, and specific employee responsibilities. There are tips to help employees examine their own attitudes and behaviors, and warnings about things they might be doing unintentionally that give the wrong impression.  more...

Time Management ...addresses the nuts and bolts of time management tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and time-wasters, along with suggestions for getting rid of them. It provides tips for organizing your materials and your surroundings for more efficiency, and has other practical suggestions for taking control of your time  more...

Brilliant Business Writing and Communication ... every day, and a special section on e-mail communication addresses the challenges of using this new medium. The course is written in a lively, down-to-earth style that`s focused explicitly on the most common issues and questions that business professionals face in the workplace. Examples, exercises, and quizzes all help students master their new knowledge, and getting instructor help is only  more...

The Cure For What Retails You This course explores how to increase retail sales. During this course, students will explore ways to increase their retail sales. The course works for all levels of retail sales from general sales staff to management but also addresses concerns of small business owners.  more...

Improving Co-Worker Relationships This course will give you some fresh perspective on strengthening communication weaknesses in your library, along with some practical tools to tackle specific co-worker problems you may be worrying about today. Improving Co-Worker Relationships Do you need some fresh ideas to help resolve library workplace issues? This course, authored by noted library and organization consultant Pat Wagner, is  more...

Volunteers: Recruitment, Development, and Supervision The goal of this course is to offer you fundamental principles when confronted with etiquette issues in the workplace. The goal of this course is to offer you fundamental principles when confronted with etiquette issues in the workplace. This course addresses these issues and more in a web-based course designed to take about 1.5 hours to complete. This course is for 2 CE credits.  more...

Making Effective Screenshots: Saving Time, Increasing Impact ...addresses beginning technical writers, managers looking to improve quality and efficiency, and all those who deal with screenshots. We will show you how to make screenshots, increase their impact, place them in manuals and online documents, and choose the appropriate tool. Making Efficient Screenshots: Saving Time, Increasing Impact Screenshots are a powerful way to convey information quickly.  more...

QPRT Suicide Risk Assessment and Training Demonstrate a greater return on investment, develop and maintain formal procedures for increased productivity and consistency, implement methodologies to improve first contact resolution, and manage customer perceptions. Learn to use industry trends to run your organization effectively. This online course is a practical alternative for busy customer support professionals. Managers must master the  more...

Grant Writing Basics Applying for a grant can seem like a daunting task. Certainly, there is work involved, but with the help of this tutorial, you will know the steps that are necessary and find that success is not as hard to attain as you might think. While specifically geared for library education, this course has applicability for anyone writing grants. Grant Writing Basics Grants are not just free money, but  more...

Customer Relations ...erview of some common pitfalls in customer relations, and addresses concrete techniques to use with customers.As a extra added bonus, when you enroll you will be given up to one year access to this course. Use as a handy desktop reference anytime from anywhere. Customer Relations Organizations today are competing for consumers, so assuring that customers have a positive experience is a key  more...

Communication during Organizational Change Change can be shocking to you and your co-workers. By definition, it is a time of uncertainty and, therefore, turbulence, and it puts relationships under strain. How successfully you communicate is a vital measure of how well you deal with change. "Communication during Organizational Change" starts by recognizing that the first factor in successful communication is how you feel inside. The  more...

IP Addressing and Subnetting To describe the operation of IP addressing, the structuring of addresses using subnets, and the routing of information between networks.  more...

Harassment in the Workplace ... be done to create a harassment-free work environment. It addresses how workplace harassment is defined, how to confront workplace harassment, and how to prevent it. It also offers advice on selecting the best course of action to take should you find yourself involved in an incident of harassment. If you have questions about harassment either during or after this course, please contact the  more...

Essentials of Internal Consulting You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you?What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you?This  more...

Professional Selling Over the Phone Preparation Strategies ...usiness cards, which include telephone numbers and e-mail addresses. Before you begin calling the potential clients, you need to write a telesales script. You will join your team in a meeting and follow the steps for writing an effective telesales script. Unit 2: Communication Essentials for Telesales (0.5 - 1 hour) Select qualities of an effective teleselling voice.  more...

Networking Technologies Series TCP IP Concepts Architecture ...ification. Identify the situations in which reserved IP addresses are used. Identify the functions that must be supported within a host that is a member of one or more multicast groups. Identify the rules for translating multicast names to addresses. Identify the benefits of subnetting. Identify the subnet mask to be used for a given situation. Identify the features of supernet  more...

Introduction to E-Commerce ...o-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce. Learn To: Introduction to E-commerce. E-Commerce Standards. E-commerce in Enterprise. E-commerce Technology Building Blocks. Audience: This course is intended for Managers and technical staff with little experience  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 1 ...ntify IP addressing principles and problems and assign IP addresses to hosts on a LAN environment. Define a subnetting and supernetting scheme based on a scenario. C ontent Emphasis Skills-Based A udience This course is for IT professionals seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills necessary to set up,  more...

TCP IP Internetworking on Windows NT 4 0 Curriculum ...amic host configuration protocol (DHCP) client obtains IP addresses from a DHCP server; install and configure a DHCP relay agent; backup and restore a DHCP database; describe the types of services provided by NetBIOS over TCP/IP; explain how the HOSTS file resolves a host name to an IP address on local and remote networks; install and configure a WINS server; backup and restore the WINS  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2 ...wal process. Identify the guidelines for configuring IP addresses for allocating to clients in a multiple DHCP environment. Identify the implementation considerations for installing DHCP. Identify the requirements for implementing DHCP. Determine the network adapter card address from the DHCP server. Install the DHCP Server Service on the DHCP server. Create a DHCP scope that  more...

Exchange Server 5 5 Concepts and Administration - Part 2 ...s to manage an Outlook configuration. Configure SMTP addresses, custom attributes, search dialog objects and search permissions. C ontent Emphasis Skills-Based A udience This course is intended for IT professionals responsible to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. Participants  more...

Exchange Server 5 5 Design Implementation - Part 2 ...s of MTA Associations. Distinguish between the types of addresses used by Microsoft Exchange Server. Sequence the steps that the MTA follows to route information. Sequence the steps of the Directory Service process. Identify the communication tasks performed by the Information Store. Identify the functions of the System Attendant. Match the types of intrasite communication  more...

Building an E-Commerce Business Case ...addresses the relationship between costs and benefits. Learn To: Build Online Revenues. About B2B Consumer Transactions. About Sales and Services. About Online Customer Relationships. About the Virtual Value Chain. Audience: This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives.  more...

Lotus Domino R5 System Admin Part 6 Advanced Internet Mail Routing Course Overview This is the sixth course in a ten part series for system administrators who are responsible for Domino server and Notes client. At the completion of this course, students will learn how to identify the basic messaging concepts related to the Domino mail system, set up SMTP routing and identify sample mail routing configurations; customize Domino mail system by setting up address  more...

Designing Cisco Internetwork Solutions Part 3 ...ics of the IPv6 address structure. Match types of IPv6 addresses with their features. Identify features of IPv6 routing protocols. Identify characteristics of types of IPv6 address assignment strategies. Identify features of IPv6 name resolution strategies. Match IPv4 to IPv6 transition strategies with their characteristics. Unit 3 : Routing Protocol Selection (2 hours)  more...

Interconnecting Cisco Networking Devices Part 1 ...es and bridges. Sequence the steps in managing Layer 2 addresses. Sequence the steps for forwarding and filtering frames. Identify features of the Cisco IOS software. Identify guidelines for the physical startup of a Catalyst switch. Identify the states of the LEDs on Catalyst 1900 and 2950 switches. Identify features of a VLAN. Distinguish between the Trunking 802.1Q and  more...

Interconnecting Cisco Networking Devices Part 2 ...uence the steps to configure overloading of inside global addresses. Identify commands for verifying Network Address Translation (NAT) and port address translation (PAT) configuration. Unit 2: Routing Concepts (1 hour) Identify features of distance vector routing. Identify key aspects of maintaining routing information. Match routing loop prevention techniques with their  more...

Building Cisco Multilayer Switched Networks Part 3 ...ics of IP multicasting. Identify types of IP multicast addresses. Identify features of multicast distribution trees. Identify benefits of Cisco IOS QoS. Identify benefits of QoS technologies. Distinguish between QoS architectures used in IP networks. Audience: Network administrators and technicians who are responsible for implementing or troubleshooting a multilayer  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ... displayed network. Match IP address classes with the IP addresses in each class. Identify the valid decimal form of a specified IP address. Identify the number of subnet ids and host ids for a specified network IP address. Identify the gateway address that should be specified in the routing table for a network. Install TCP/IP on Windows 2000 Server. Configure TCP/IP on Windows 2000  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ... displayed network. Match IP address classes with the IP addresses in each class. Identify the valid decimal form of a specified IP address. Identify the number of subnet ids and host ids for a specified network IP address. Identify the gateway address that should be specified in the routing table for a network. Install TCP/IP on Windows 2000 Server. Configure TCP/IP on Windows 2000  more...

Windows 2000 Network Mgt Part 4 Access Admin ...tify considerations when assigning Internet Protocol (IP) addresses to remote access clients. o Identify Windows Components Wizard options to install Terminal Services. o Identify features of the methods used to configure Terminal Services connections on a server and client. o Identify Terminal Services Client options to establish a terminal session. o Identify features of remote access  more...

Netscape 6 User Fundamentals ...addresses how to use Netscape Navigator, which includes My Sidebar, customizable searches and themes; Netscape Mail; Netscape Instant Messenger; and Netscape Composer. It introduces the function of each of these and teaches learners how to use the key features of each. Learn To: o Identify the characteristics of the Internet. o Identify the main services provided on the Internet. o  more...

Understanding Wireless Sol Part 1 Wireless Fund WPANs ...dience The Understanding Wireless Solutions curriculum addresses the rapidly developing and growing marketplace of wireless networking. It is targeted at network professionals who are new to or not familiar with wireless technologies. The audience will include network designers, system engineers, administrators, application developers, and individuals needing instant skills for projects  more...

Understandng Wireless Sol Part 2 IEEE 802 11 Standards WLANs ...dience The Understanding Wireless Solutions curriculum addresses the rapidly developing and growing marketplace of wireless networking. It is targeted at network professionals who are new to or not familiar with wireless technologies. The audience will include network designers, system engineers, administrators, application developers, and individuals needing instant skills for projects  more...

Understanding Wireless Sol Part 3 WWANs Wireless Security ...dience The Understanding Wireless Solutions curriculum addresses the rapidly developing and growing marketplace of wireless networking. It is targeted at network professionals who are new to or not familiar with wireless technologies. The audience will include network designers, system engineers, administrators, application developers, and individuals needing instant skills for projects  more...

Windows Server 2003 Managing Network Infrastructure Part 1 ... To identify options for configuring static or dynamic IP addresses. To identify options for assigning IP addresses using Alternate Configuration. To sequence the steps in the Address Resolution Protocol (ARP) name resolution process. To identify features of routing in a networking environment.  more...

Windows Server 2003 Managing Network Infrastructure Part 1 ... To identify options for configuring static or dynamic IP addresses. To identify options for assigning IP addresses using Alternate Configuration. To sequence the steps in the Address Resolution Protocol (ARP) name resolution process. To identify features of routing in a networking environment.  more...

Implementing Wireless LANs Part 4 Site Design Installation ... WLAN implementation and how to perform a site survey. It addresses preparation, infrastructure awareness, site survey methods, and the Cisco ACU site survey utility. The WLAN installation section provides guidelines for mounting access points and antennas. The troubleshooting section provides guidelines for dealing with client association and network connectivity problems. Learn To  more...

Interviewing Skills Laws Governing the Interview Process In Interviewing Skills: Laws Governing the Interview Process, you will focus on laws that govern the interviewing process. You will learn how to comply with laws regarding employee interviewing and selection, including those treating Equal Employment Opportunity (EEO), pregnancy discrimination, disabilities, and immigration status. Finally, you will explore the provisions, guidelines, and terms  more...

Human Resource Law Equal Employment Opportunity Law ...to comply with EEO regulations. In addition, this program addresses employer defenses to discrimination claims, grounds for employee cases, and the Equal Employment Opportunity Commission (EEOC) complaint procedure. This program also explains the mediation process, outcomes to EEOC findings, court-ordered remedies, and guidelines to prevent discrimination claims. Learn To  more...

Outlook 2003 Fundamentals ...rse, along with the Outlook 2003: Proficient User course, addresses the fundamental and essential features of Microsoft Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam and have a solid foundation in essential Outlook skills. Learn To  more...

Outlook 2003 Proficient User ...course, along with the Outlook 2003: Fundamentals course, addresses the fundamental and essential features of Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and have a solid foundation in essential Outlook skills. Learn To  more...

Negotiating The Negotiation Process ...cilitate communication during a negotiation. This program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition, this program discusses the different negotiation styles and provides examples of situations for which each style is appropriate. Learn To Identify guidelines you  more...

Word 2003 Proficient User ...addresses the fundamental features of Word as defined by the Microsoft Office Specialist certification objectives for Word 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and have a solid foundation in essential Word skills. Learn To To match document views with their features.  more...

Word 2003 Fundamentals ...addresses the fundamental features of Word as defined by the Microsoft Office Specialist certification objectives for Word 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and have a solid foundation in essential Word skills. Learn To To create a new document type from a template.  more...

Visual Basic 6 0 Designing Implementing Desktop Applications - Part 3 ...s to access and manipulate data sources. This course also addresses advanced database issues, such as data integrity and referential integrity. L earn To: Use ActiveX Data Objects to access and manipulate data sources. Understand SQL Server security implementations. Implement an appropriate cursor for a recordset object. C ontent Emphasis Skills-Based A udience This  more...

Visual Basic 6 0 Designing Implementing Desktop Applications - Part 4 ...s to access and manipulate data sources. This course also addresses advanced database issues, such as data integrity and referential integrity. L earn To: Use external COM components to extend the functionality of a Visual Basic 6.0 application. Build Visual Basic 6.0 COM components that can be reused by other applications. Test COM components, design good COM components and use  more...

Visual Basic 6 0 Designing Implementing Desktop Applications - Part 5 ...s to access and manipulate data sources. This course also addresses advanced database issues, such as data integrity and referential integrity. L earn To: Optimize the usability and performance of an application. Use the tools provided with Visual Basic 6.0 to develop applications more efficiently. Create different kinds of components and applications for the Internet. C  more...

CIW Server Administrator Part 1 Configuring Course Overview This is the first course in a five part series that will teach students how to install and configure servers. This course will cover the common IT tasks and services, operating systems, installation strategies, and configuring systems such as Windows 2000 and Linux. Additionally, the students will learn about common Web servers, access methods and remote administration in IIS,  more...

CIW Internetworking Professional Part 5 IPv6 Course Overview This is the last course in a five part series that provides instruction on the features and functions of IPv6. This course will begin with a comparison of IPv4 and IPv6. Students will learn to examine the IPv6 header and extension headers, as well as the IPv6 address architecture. This course covers IPv6 routing and security, reduced network management with IPv6, and  more...

Understanding Wireless Solutions Curriculum ...dience The Understanding Wireless Solutions curriculum addresses the rapidly developing and growing marketplace of wireless networking. It is targeted at network professionals who are new to or not familiar with wireless technologies. The audience will include network designers, system engineers, administrators, application developers, and individuals needing instant skills for projects  more...

Executive Level Leadership Change The Executive Leader ...ecutive Level Leadership: Change and the Executive Leader addresses the change process, ways to identify resistance to change, and how to overcome that resistance. In addition, this program covers trust-building methods, power-sharing techniques, and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process. Learn To  more...

Executive Level Leadership Leadership Communication ...addresses how leaders learn, test, and use information. In addition, this program covers how to evaluate a leader's performance and how to address key issues that cause performance problems. This program also addresses the marketplace, governmental, and internal variables that affect daily operations. Learn To Identify the five communication networks.  more...

Outlook 2003 Curriculum ...addresses the fundamental and essential features of Microsoft Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam and have a solid foundation in essential Outlook skills. This curriculum consists of two Skill Builder courses: Microsoft Outlook  more...

Business Code of Conduct Ethical Responsibility ...conduct. identify issues that a corporate code of conduct addresses. identify guidelines for implementing a corporate code of conduct effectively. Learn To: Identify effects of ethical behavior on the internal constituencies of a company. Identify effects of ethical behavior on the external constituencies of a company. Identify features of a corporate code of conduct. Identify  more...

Executive Level Leadership - Change and the Executive Leader Executive Level Leadership: Change and the Executive Leader addresses the change process, ways to identify resistance to change, and how to overcome that resistance. In addition, this program covers trust-building methods, power-sharing techniques, and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process.  more...

Executive Level Leadership - Leadership and Communication Executive Level Leadership: Leadership and Communication addresses how leaders learn, test, and use information. In addition, this program covers how to evaluate a leader's performance and how to address key issues that cause performance problems. This program also addresses the marketplace, governmental, and internal variables that affect daily operations.  more...

MM111 - Intermediate Material Master Data ...Create/ change in batch - Storage locations and delivery addresses Release: ECC 6. 0 Audience: - Materials Management professionals Prerequisite: - Basic SAP skills (SAP101) - Basic Material Master Data (MM110) - A general understanding of logistics terms Exam & Certificate: - 110+ questions - Certificate of Completion CPE credits: 5. 5 Includes: - 11 lessons,  more...