Online Addresses eLearning Training

Preventing Sexual Harassment for Employees ...unless things are spelled out fairly clearly. This course addresses the issues related to sexual harassment: how the law applies to employees, things to avoid in the work environment, and specific employee responsibilities. There are tips to help employees examine their own attitudes and behaviors, and warnings about things they might be doing unintentionally that give the wrong impression. more...

Developing A Child s Critical Thinking Skills ...y learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques that adults will find very helpful in working with children to develop these important more...

Conflict Intervention ...yone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win/win situation, gaining commitment from all parties, and following through for complete resolution. more...

How To Master Supervision Course description -- Supervisors in all functions face a daunting challenge as they bridge the gap between individual contributors and management. This bundle addresses four critical competence areas, beginning with an overview of successful supervision and attacking three major supervisory responsibilitiesa leading meetings, managing projects, and delegating. IMPORTANT NOTE: INTERNET EXPLORER more...

Interviewing Job Candidates Course description -- This is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define exactly what youa re looking for in a job candidate, and be given checklists and discussion guides for asking the right questions to get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as issues more...

Leading Effective Teams ...n -- This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep the team on more...

How To Master Customer Service Course description -- Customer service personnel are the frontline in making your customers happy and developing your reputation as a quality company. The How to Master Customer Service bundle addresses three vital aspects of customer servicea developing a customer-oriented culture, using effective telephone skills for quality customer service, and dealing with those occasional, but very more...

Time Management ...addresses the nuts and bolts of time managementa tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and time-wasters, along with suggestions for getting rid of them. It provides tips for organizing your materials and your surroundings for more efficiency, and has other practical suggestions for taking control of your time more...

Intercultural Business Etiquette ...as companies expand and sell on the Internet. This course addresses how to build positive business relationships with other cultures using tools and techniques to help you interpret body language, respect customs, and understand audiences. There are suggestions for recognizing and responding to conflicting priorities, different dress codes, and other details such as the proper etiquette for more...

z/OS for Operators Curriculum ... CONTROL BLOCKS Bits and Bytes Absolute, Real and Virtual Addresses Storage Keys PSW's and UCB's MVS Controls & Processes Duration 3 - 4 hours Prerequisites Basic understanding of Data Processing concepts and successful completion of Datatrain s z/OS Architecture & Concepts Course, or similar Objectives After completing this Course, the student should be able to: - Understand the concepts of an more...

Cisco Internetwork Design Part 2: TCP/IP Network Design The second course in the Cisco Internetwork Design series covers IP Addressing. It focuses on routing protocols and considerations as well as security considerations that you will need to consider with a TCP/IP network. It also covers the various addressing choices you have when designing a TCP/IP network and how to manage your IP addressing options. It also covers multicast addressing more...

Cisco Building Scalable Networks Part 1 - Advanced Routing Principles Within the range of expected student abilities stated in the prerequisites, some students may need a little more review than others. This first part of the course provides a refresher for those students who need to be brought up to the same level as the more experienced students. The material for this part of the course is expected to be drawn from chapters 2 and 3 of the ILT. This first course in more...

Cisco Building Scalable Networks Part 2 - OSPF This course covers the use, operation, configuration, and verification of Open Shortest Path First (OSPF) in a single area and multiple areas. In the case of OSPF in a single areas it covers, IP and Hierarchical Addressing, VLSM, Route summarization, Interdomain Routing, and Helper Addresses While in the case of OSPF in a multiple areas. It covers, creating multiple OSPF areas and OSPF operation more...

Project Management: Quality Standards ...addresses the key issues of quality management, and describes the contributions of quality management pioneers Deming, Juran, and Crosby. This program also covers quality planning issues and techniques. In addition, you will learn how to perform specific planning activities that will positively impact project quality, as well as how to use checklists when performing quality management. In more...

Designing and Implementing Desktop Applications with Microsoft Visual Basic 6.0 - Part 3 This is the third course in a five part series that will provide students with the knowledge to write a Microsoft Visual Basic-based application that accesses data from a database. In this course, students will learn to use ActiveX Data Objects to access and manipulate data sources. This course also addresses advanced database issues, such as data integrity and referential integrity. more...

Designing and Implementing Desktop Applications with Microsoft Visual Basic 6.0 - Part 4 This is the fourth course in a five part series that will provide students with the knowledge to write a Microsoft Visual Basic-based application that accesses data from a database. In this course, students will learn to use ActiveX Data Objects to access and manipulate data sources. This course also addresses advanced database issues, such as data integrity and referential integrity. more...

Designing and Implementing Desktop Applications with Microsoft Visual Basic 6.0 - Part 5 This is the final course in a five part series that will provide students with the knowledge to write a Microsoft Visual Basic-based application that accesses data from a database. In this course, students will learn to use ActiveX Data Objects to access and manipulate data sources. This course also addresses advanced database issues, such as data integrity and referential integrity. more...

Netscape Application Server ...addresses a key component of the Netscape Application Platform, the Netscape Application Server (NAS), and is specifically targeted at developers who want to understand and implement this technology. This course will begin with an overview of the Server's features and then examine its capabilities and benefits. Next, developing and deploying NAS applications will be covered. Finally, more...

Enterprise JavaBeans Part 3: Transactions and Security This final course in the series teaches learners about transaction and security management. The transaction management sections cover the EJB semiautomated transaction management feature, container-managed transactions, bean-managed transactions and synchronization. The security management section addresses EJB architecture support for security management. more...

Win2000 Professional Connect through Networks ...ting and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Netwk Sec Design Analyzing an Org Sec Reqts In this course you will learn to analyze an organization's business models, processes, organizational structures, and IT management structure. You will learn the various network roles and responsibilities and will analyze the impact of security design on an organization. After learning about the different types of network security risks, you will learn to plan secure boundaries through firewalls more...

LAN Software Implementation This WestNet e-Learning module explores the features and functions of Windows NT, Microsoft's 32-bit network operating system (NOS). The lessons of this module present the basic concepts necessary to install, configure, and maintain a Windows NT network. more...

Initiating Outbound Sales Calls Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and more...

Completing Outbound Sales Calls You might have heard the saying, "it ain't over 'til it's over." This is especially true with inside sales calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved more...

Essentials of Internal Consulting You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you? What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you? This more...

Establishing Team and Customer Relationships ...each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support Center, customer relationships are everything - and communication is king Many customer problems are caused by communication breakdowns. This course explores how to avoid communication breakdowns by involving customers in problem more...

Mentoring Strategies in the 21st Century Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and cultural issues. Finally, it provides instruction on more...

Processes for Quality Products and Services The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. Product Realization is one vital component of the standard. This course examines how one can apply the ISO standards to all the processes required to produce a product or service. The more...

Steps for Successful ISO Registration An organization must carefully plan and integrate into their own quality management system a comprehensive strategy to comply with ISO 9001:2000 requirements. This course discusses the necessary steps required to organize for ISO registration. For example, management commitment must be obtained, a steering team and internal audit program established, and the appropriate registrar selected. more...

Record Retention ...mpany's internal documentation and accounting systems and addresses the compliance requirements of state and federal law. While disposing of too many records can increase a company's legal exposure, disposing of too few records increases the costs of storing the records. In this one-hour course, you'll learn how to identify which records must be retained and for how long, the different formats more...

Web Server Concepts E-business defines the future of the organization today. Getting the right information to the right person at the right time defines success. The use of the World Wide Web has tremendously increased in the recent times. The server technology plays an important role in the development of the World Wide Web. With the increasing use of the Internet, there has been a significant increase in the use of more...

Harassment in the Workplace ... be done to create a harassment-free work environment. It addresses how workplace harassment is defined, how to confront workplace harassment, and how to prevent it. It also offers advice on selecting the best course of action to take should you find yourself involved in an incident of harassment. If you have questions about harassment either during or after this course, please contact the more...

Using Basic Dreamweaver MX Tools To describe the functions and features of the basic Dreamweaver MX tools Web professionals; home users and end users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash MX developers using Macromedia Dreamweaver MX to create web pages more...

Security with C To show how to make assemblies secure through code access and role-based security All .NET application developers more...

Security with VB NET To show how to make assemblies secure through code access and role-based security All .NET application developers more...

Intermediate C Programming ...addresses two major areas of C programming: pointers and input/output. The majority of C Language programs use pointers. This course teaches the techniques for working with pointers and functions and performing input /output functions. It covers retrieving input from the keyboard, the getch( ) function, the fundamentals of performing multiple character input, and using scanf( ) to read more...

Networking and UNIX Name Resolution To explain how to secure UNIX systems from local and remote security threats IT professionals working in a UNIX environment for the first time more...

Win2000 Netwk Security Design Providing Secure Access in a LAN This course provides an overview of security policy concepts and the different ways of implementing security. You will learn to use account policies and local policies and to maintain event logs. Security Templates concepts will be covered as will the configuration of the Security Configuration and Analysis utility. You will learn to use the Encrypting File System (EFS) and to configure SNMP more...

Win2000 Netwk Security Design Providing Secure Access in Remote Netwks This course covers demand-dial routing as a feature of RRAS security and also explains the LAN and WAN routing protocols supported by RRAS. You will learn about RRAS security strategies and will learn to configure the RRAS callback options used to verify identities of clients and servers. You will learn about the components of a virtual private network and about the features of the VPN tunneling more...

Win2000 Netwk Security Design Providing Secure Access-Internet This course provides an overview of maintaining security for a private network configured for public access and explains the risks that a network is prone to while using the Internet. You will learn how to protect a network using a firewall and will also learn about the guidelines for placement of Web and FTP servers, application servers, RRAS servers, and DNS servers while configuring a firewall. more...

Win2000 Netwk Infra Design Designing a Network Strategy This course discusses the factors to be considered while designing a TCP/IP network and explores strategies for managing a TCP/IP network, such as generating event notification and anticipating design changes. Further, the course explains the role of DHCP on a network and describes an effective DHCP infrastructure design. The course also discusses the benefits of integrating DHCP with other more...

Win2000 Netwk Infra Design Designing a WINS Dfs Strategy This course covers the role of WINS in name resolution, with special reference to a legacy network, and describes the WINS client interaction and query forwarding. You will also learn about the use of WINS proxy for integrating WINS enabled client with non-WINS clients in a routed environment. The course also describes how to ensure the availability of WINS servers, secure data transfer, and more...

Win2000 Netwk Infra Design Internet Connection Infra This course introduces the role of Proxy Server in a routed environment and explains ways of preventing unauthorized Internet access. It also explains the need for enhancing Proxy server availability and optimizing Proxy server performance. Further, the course explains the steps involved in migrating a Web server to IIS 5.0, along with capacity planning for Web server and access to legacy more...

Win2000 Netwk Infra Design Wide Area Network Infra This course explains the role of RADIUS on a network and the integration of RADIUS and Windows 2000. It further explains the role of a VPN on a network and discusses the strategies for VPN availability and performance. Next, this course introduces you to the Demand-Dial Routing strategy in Windows 2000 and discusses Demand-Dial Routing installation, as well as the methods of Demand-Dial Security. more...

Win2000 Netwk Infra Design Internet Connectivity Strat This course describes the need for, and the role of, connection sharing for a small network. It also describes the configuration of connection sharing to provide services of DHCP, DNS, and WINS for a small private network, as well as the different functions performed by NAT in a network. It further describes the different components of NAT routing protocol: translation components, the addressing more...

Introduction to UNIX ...ng in, using simple commands, and creating files. It also addresses several useful electronic communication programs available on a UNIX operating system. The course begins with an introduction to the features and capabilities of a UNIX operating system. It introduces the student to the system's main components and to the way they work together. It also discusses the UNIX operating more...

The Sun Solaris Operating System This course covers the origin and history of the Solaris 2.x operating system, and its relationship with other Unix family systems. It presents the Solaris operating system as a business solution, and examines its various components and addresses issues surrounding its use, administration, and development. The course highlights those aspects that make Solaris an innovative operating system, and more...

The HP-UX Operating System ...mily systems. It examines the HP-UX system components and addresses issues surrounding its use, administration, and development. The course highlights those aspects that make HP-UX an innovative operating system and provides some commmonly used UNIX skills and tricks. This course addresses the needs of system administrators, software developers, IT managers, IT consultants, and other more...

Win2000 Professional Installing and Upgrading ...ing installation and upgrade failure problems. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Professional Installing on Multiple Computers ...-210: Implementing and Administering Microsoft The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Professional Managing Hardware Devices ...quotas on a remote computer. It describes usin The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Professional Enhanced Support for Hardware Devices ...nting and Administering Microsoft Windows 2000 The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Professional Administering Users and Groups ...nting and Administering Microsoft Windows 2000 The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Professional Administering Resources ...-210: Implementing and Administering Microsoft The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Professional Custom Desktop Environment ...ting and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Professional Optimizing System Performance ...ting and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Professional Recovering Data and Systems ...ting and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Professional Implementing and Monitoring Security ...ting and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Server Managing File and Print Resources ...ting and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Server Configuring Storage Use ...ting and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Server Maintenance and Troubleshooting ...ting and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Server Implementing Local Security and Policies ...ccounts, and it explains the concepts of logon The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Server Monitoring and Optimizing ...ting and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Server Configuring Network Services ...ting and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Server Managing Terminal Services ...ting and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Server Setting Up Remote Access Service ...ting and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Server Sharing Resources Over the Internet ...g events to monitor access to files and folder The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Server Implementing Interoperability ...am #070-215: Implementing and Administering Mi The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Server Automated Methods of Installation ...ting and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Network Infrastructure Administering DHCP ...eservations. The course also covers unicast and multicast addresses, and describes options. It teaches you to assign server-based options, scope-based options, and class-based options to scopes. Finally, the course explains how to manage DHCP client leases, client reservations, and BOOTP and remote access clients. Related Exam: Microsoft Exam: #070-216: Implementing and Administering a more...

Win2000 Active Directory Design Introducing Windows 2000 Active Directory Services This course provides an introduction to basic Active Directory concepts. First, you will learn about directory services, the introduction of Active Directory in Windows 2000, and the physical structure and information flow in Active Directory. This course explains the features of Active Directory, such as domains, trusts, trees, forests and organizational units. Next, you will learn about sites more...

Win2000 Active Directory Design Business Requirements and Naming Strategies This course discusses the need to effectively plan the Active Directory Service (ADS) structure before implementing it on a network. This course explains how to analyze the business model and organizational requirements of your organization, with a discussion of structural, process, and user requirements, as well as an examination of the IT management structure, the factors influencing business more...

Windows 2000 Core Technologies- TCP IP To provide an overview of TCP/IP concepts and how they apply to Windows 2000 Students preparing for Microsoft exam 70-221; personnel in medium to very large computing environments who use the Windows 2000 network operating system more...

Win2000 Active Directory Design Planning a Domain Structure in Win2000 This course helps you with planning the domain structure of an organization, and identifying the factors affecting the domain model and the optimum plan of implementing a domain. You will learn about delegating administration in a Windows 2000 network, implementing Active Directory security and defining access, mapping the administrative model of an organization to the IT structure, and delegation more...

Win2000 Active Directory Design Active Directory Security and Replication Strategies This course helps you plan your use of Active Directory in Windows 2000, through a discussion of Active Directory security and replication strategies. First, the course explains group policies, different types of group policy objects (GPOs), group policy inheritance and precedence, and how to administer and manage a group policy. You will learn about operations masters, their relation to domain more...

Win2000 Active Directory Design Advanced Active Directory Concepts This course gives you the knowledge and skills necessary to design an Active Directory implementation plan, by covering methods of extending the schema, Active Directory data recovery and maintenance, and setup and upgrade strategies. First, you will learn about expanding and modifying the schema, prerequisites, implications of these changes, and methods for altering schema components. The course more...

Win2000 Netwk Infra Design Prep for W2K Netwk Serv Infra This course discusses planning a business model, as well as centralized and decentralized administration. It covers structural, process, and end-user requirements of an organization. You will also learn about vendor, partner, and customer relationships and the features in Windows 2000 that help in meeting these requirements. Further, the course deals with IT management structure, including desktop more...

Win2000 Server Installing and Upgrading ...ting and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

Win2000 Server Managing Hardware Devices Drivers ...quotas on a remote computer. It describes usin The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare the learner for MCSE Exam more...

The Linux Operating System ...ble business solution, and its various components, and it addresses issues surrounding its use, administration, and development. The course highlights those aspects that make Linux an innovative operating system, and provides some commonly used Unix skills and ""tricks"". This course introduces the origin, history, and current trends of the Linux operating system as well as the important more...

Hardware Issues for Linux To identify the hardware requirements for different Linux installations Students wishing to acquire the basic skills required as a Linux system administrator more...

System Resources and Installing and Configuring IDE and SCSI Devices To demonstrate how to assign system resources and install and configure IDE and SCSI devices Anyone wanting to become a hardware support technician more...

OS 390 WebSphere Application Server ...addresses the OS/390 WebSphere Application Server, its various components, its function as middleware, and its capabilities. It also discusses the creation of servlets, access and security, and usage tracking. The course begins with an introduction to the WebSphere Application Server, designing the server, and maintaining the server. Access and tracking, setting up access levels and security more...

Introduction to e-Commerce This course provides the learner with an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce. This course is intended for Managers and more...

Building an e-Commerce Business Case This course provides the learner with information which addresses the relationship between costs and benefits. This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives. more...

Introducing TCP IP The Introducing TCP/IP WBT is the first course in the Working with TCP/IP curriculum. This course familiarizes the audience with the fundamentals of TCP/IP, such as its various features, architecture, installation procedures, network support, and maintenance. The course also discusses installation, configuration, and maintenance of WINS server as well as the Domain Name System. Network more...

TCP IP Protocols 7 0 This WestNet e-Learning module covers how the underlying Transmission Control Protocol/Internet Protocol (TCP/IP) works. This includes the use of TCP, User Datagram Protocol (UDP), IP, and local area network (LAN) and wide area network (WAN) protocols for use in transporting information between two applications. more...

TCP IP Structuring and Addressing This WestNet e-Learning module introduces the TCP/IP protocol suite: the OSI model, the TCP/IP Network, Transport, and Application Layer protocols. We will also review some of the most common network devices responsible for moving data across networks. more...

TCP IP Services In this WestNet e-Learning module, we explore some common Transmission Control Protocol/Internet Protocol (TCP/IP) services, including Domain Name System (DNS), Internet Control Message Protocol (ICMP), and Internet Group Multicasting Protocol (IGMP), among others. more...

Troubleshooting a TCP IP Network This WestNet e-Learning module covers a general approach for troubleshooting a Transmission Control Protocol/Internet Protocol (TCP/IP) network. We will also discuss the specific tools used to troubleshoot a network, including Address Resolution Protocol (ARP), Ipconfig, Nbtstat, Netstat, packet Internet groper (Ping), and Tracert. more...

Review of LAN This WestNet e-Learning module reviews the most important networking principles that were covered in the "long" WestNet Learning course, Introduction to Networking. more...

Large Network Implementation Case Studies In this WestNet e-Learning module, we consider general implementation goals, such as Internet connectivity, network performance, convergence, and remote access. more...

IPv6 To intoduce IPv6, explain its features, and discuss how it can be implemented Technical support personnel, system engineers, network administrators, network managers, integration specialists more...

Configuring Cisco Catalyst Switch Operations To discuss and implement specific bridging and VLAN Catalyst switch configurations, which provide for scalability, security, and enhanced management of the local area switched network Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who more...

SIP MGCP and Call Control Comparison To recognize how to configure, monitor, and troubleshoot SIP and MGCP on a Cisco router, and determine the best call control model for a network IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the Cisco Certified Voice Professional certification (CVOICE 642-432) more...

Constructing IP Network Addresses To describe the major aspects of IP addressing and calculate valid IP subnet addresses and masks Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (ICND) learning path; anyone preparing for the Introduction to Cisco Networking Technologies (INTRO) exam, the Interconnecting Cisco Network Devices (ICND) exam, or the Cisco more...

Managing the Cisco Network Environment To discover and determine the status of connected devices on a network and enable connections to these devices Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (ICND) learning path; anyone preparing for the Introduction to Cisco Networking Technologies (INTRO) exam, the Interconnecting Cisco Network Devices (ICND) exam, more...

Cisco BSCI 3 0 The IS-IS Protocol To enable you to describe the benefits of IS-IS as a routing protocol, how IS-IS operates, and how it is implemented in large, enterprise networks Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing more...

Cisco BSCI 3 0 Implementing Multicast To enable you to describe the processes of Multicast implementation and verification, the IGMPv2 and IGMPv3 protocols, and Multicast routing protocols Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing more...

Cisco BSCI 3 0 Implementing IPv6 To enable you to describe the IPv6 features and functions that satisfy the requirements of IPv6 addressing Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing network environments more...

NFPA 1600 Disaster Emergency Management ...on of the basic criteria for a comprehensive program that addresses disaster recovery, emergency management, and business continuity. NFPA 1600 is considered by many to be an excellent benchmark for continuity and emergency planners in both the public and private sectors. The standard addresses methodologies for defining and identifying risks and vulnerabilities and provides planning guidelines more...

NFPA 1600 Business Continuity Programs Whether it is a natural disaster that sweeps through your city or a computer virus that destroys vital electronic information, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the recovery of operations when confronted with adverse events such as natural disasters, technological more...

Ergonomics Awareness ...tal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to both office and industrial settings. The content in this course is designed to comply with the intent of the applicable regulatory more...

Fire Prevention and Safety ...addresses how to prevent fires and recognize fire hazards. It will also discuss what actions to take in the event of a fire, including the proper use of portable fire extinguishers. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define the chemistry of fire recognize common fire hazards classify types of fires and fire more...

Industrial Ergonomics ...tal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers in industrial work settings. The content in this course is designed to comply with the intent of the applicable more...

NFPA 70E Electrical Safety in the Workplace ...ng of the basic criteria for a comprehensive program that addresses electrical safety-related work practices in accordance with the National Fire Protection Agency (NFPA)70E standard titled "Standard for Electrical Safety in the Workplace." Information presented will provide program elements, techniques, and processes that will apply to all electrical work. Employees who are required to work on more...

Office Ergonomics ...etal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an ergonomics program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers in office/administrative type settings. The content in this course is designed to comply with the intent of the more...

Other Works Tools The Other Works Tools course is the fourth course in the Works Suite 2002 curriculum. It teaches users how to search for places and create routes and maps using Streets & Trips. Additionally, users will be able to search for information in Encarta Encyclopedia using the Pinpointer tool and various Encarta centers. This course is designed for users who want to use Streets & Trips 2002 to find more...

Microsoft Office 2000 - Advanced Outlook To describe how to use Outlook 2000 in the integration of desktop applications and to show how Outlook 2000 can be used in most organizational and communications tasks Anyone wishing to gain an understanding of Microsoft Outlook 2000, candidates for Microsoft Office Specialist certification, and end-users seeking competence and proficiency in the use of Microsoft Outlook 2000 more...

Getting Started with Internet Explorer 5 5 To guide the home and end user through the basic navigation and web-browsing capabilities of Microsoft Internet Explorer 5.5 Home users; end-users more...

Migrating to Lotus Notes R5 This course is designed to help current users of Lotus Notes Versions 4.x or lower to learn and understand the basics of Lotus Notes Release 5. The look and feel of Notes changed significantly with Release 5, and this course is designed to help users understand new features so that they can become productive more quickly. It should be noted, however, that all features Notes users are accustomed to more...