Online Addressing eLearning

Outlook 2002 Volume 1 and Volume 2 ...ding Items Using The Advanced Find Feature AutoComplete Addressing Accessing Help Outlook 2002 Email Introduction Setting Up - Dial-Up Connection Setting Up Email - Mail Accounts The Address Book Composing And Sending Email Using AutoSignature Lesson 4: Managing Outlook Email Lesson Objectives Managing Email - Sorting Messages Managing Email - Saving Messages Managing Email -  more...

Powerpoint 2002 Advanced ...ts Locating Comments Sending A Presentation For Review Addressing A Message Flagging A Message Attaching Linked Files Merging Changes The Revisions Pane Applying Revisions Unapplying Revisions Moving Between Revisions Deleting A Comment Completing The Review Removing Markup Web Page Preview Saving A File As A Web Page Publishing Options Modifying Appearance Of Controls  more...

ICND1 1 0 Routing and Addressing in the LAN ICND1 1.0: Routing and Addressing in the LAN Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize how routing connects networks and how subnets are constructed, determine IP addressing and perform router configuration  more...

ICND1 1 0 Routing and Addressing in the LAN ICND1 1.0: Routing and Addressing in the LAN Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize how routing connects networks and how subnets are constructed, determine IP addressing and perform router configuration  more...

ARCH 2 0 Advanced Addressing and Routing Design ARCH 2.0: Advanced Addressing and Routing Design Cisco Cisco Certified Design Professional (CCDP ) 642-873 Designing Cisco Network Service Architecture 2.0 To identify the features of advanced IP addressing techniques and advanced routing design, including designing scalable solutions using EIGRP, OSPF, and BGP  more...

DESGN 2 0 IP Address and Routing Protocol Design DESGN 2.0: IP Address and Routing Protocol Design Cisco Cisco Certified Design Associate (CCDA ) DESGN Designing for Cisco Internetwork Solutions v2.0 To recognize how IP addressing and routing protocols support the overall network, and create an enterprise IP addressing and routing protocol design  more...

Core PMI Values and Ethical Standards ... and multi-national rules, regulations, and requirements. Addressing these issues is much more complex than simply deciding what is right and what is wrong. In an increasingly global network, project managers must proactively seek to understand cultural diversity, and how to work successfully with multi-national teams. Sensitivity to other groups, their social customs, and their means of doing  more...

Getting Results without Authority Persuasive Communication Getting Results without Authority: Persuasive Communication Communicating persuasively is key when you want to get results in situations where you don't have direct authority. To communicate persuasively, it's important to think from the other person's perspective. How and what you ask, and the sincerity of your concern for addressing the other person's interests, will help smooth the way to  more...

Business Writing Know Your Readers and Your Purpose ...business messages, you need to know your readers. Are you addressing multiple readers or a single reader? How much knowledge do your readers have of your subject, and what issues concern them most? These are just some of the questions to consider before you start writing your message. Closely tied with knowing your readers is knowing your purpose for writing. Do you need to inform customers  more...

Addressing and Redistributing E-mail ...Addressing and Redistributing E-mail Out of all the e-mails you've received in the past work week, how many have left you scratching your head, wondering why you received it in the first place? How many of those e-mails have you asking what exactly that e-mail has to do with you? With e-mail's prevalence as one of the main forms of communication in business today, it's essential that when  more...

Request Fulfillment Process Interfaces and Challenges ...st fulfillment processes, and well-planned procedures for addressing the requests. You also need to be able to foresee possible risks, so you can implement preventative measures. This course covers the components of request fulfillment, including triggers, interfaces, and necessary information for adequately addressing common requests. The course also explores the different metrics that can be  more...

Mentoring On-line Mentoring On-line Rapid changes in the way organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and prot g s,  more...

Applying Your Field Sales Approach Applying Your Field Sales Approach A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales  more...

Introduction to Problem Management ...oblem Management aims to eliminate recurring incidents by addressing the root problem causing them, through efficient detection, investigation, diagnosis, and resolution practices. This course covers the purpose and scope of Problem Management, its value to the organization, and specifically the value and use of problem models in Problem Management. This course also provides a detailed view of  more...

Introduction to the Service Desk ...sks are an integral point of contact in organizations for addressing IT service-related issues, concerns and questions, and it's essential they are set up properly in order to achieve customer satisfaction and organizational objectives. This course covers the importance and benefits of the Service Desk in an IT service delivery organization, as well as the objectives and responsibilities  more...

Service Desk Metrics and Outsourcing ...asure how your Service Desk is performing to ensure it is addressing the needs of customers and users, and also to make changes where necessary. When a decision is made to outsource a Service Desk, there are also special considerations that must be planned to ensure that customers and users receive a consistent level of service. This course covers the purpose and importance of using metrics to  more...

Performance Appraisal Essentials Conducting Traditional Appraisals Performance Appraisal Essentials: Conducting Traditional Appraisals If you were to poll a group of managers about how comfortable they feel conducting appraisals, you would probably find few saying they feel completely comfortable. Conducting appraisals isn't easy but it's an important part of a manager's job. Regularly appraising your employees' job performance can reinforce outstanding  more...

Delivering a Difficult Message with Diplomacy Tact ... environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you effectively plan and deliver your difficult message. It helps you learn how to develop and frame your message by examining issues such as careful  more...

Configure IP Addressing Windows Services in Windows Server 2008 ...Addressing & Windows Services in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) Internet Protocol Version 4, or IPv4, is the current, widely-deployed version of the Internet Protocol and is slowly running out of addresses to assign. Its successor, IPv6, allows greater flexibility in assigning  more...

Planning Name Resolution IP Addressing in MS Win Server 2008 ...Addressing in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Enterprise administrators are involved in various aspects of infrastructure design. One of these areas includes planning the IP addressing scheme and name resolution strategy. This course covers the key IPv4 and IPv6 characteristics, advantages, and drawbacks, so  more...

The Chemicals Industry Overview Version 1 ...challenges that companies in this industry face. They are addressing these challenges by improving existing processes, applying new supply chain management techniques, expanding the specialty chemicals business, and developing industrial biotechnology. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the chemicals industry. It  more...

Competitive Marketing Strategies Conducting an Internal Analysis ...le does the marketing function have in your organization? Addressing questions like these will help you improve and develop strategies that reflect your unique capabilities. This course describes how to conduct an internal analysis as part of the process of developing competitive marketing strategies. It explains the types of questions you may need to ask about your organizational resources and  more...

CompTIA Network 2009 Network Addressing ...Addressing CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 In order for devices to be part of a network, each must have at least one unique address. All network devices have a hardware address but communication is enabled through the use of logical addresses, most commonly IP addresses. This course describes the two most common types of network addresses MAC addresses and IP  more...

The Pharmaceutical Industry Overview Version 3 ...e strategies to overcome the many challenges they face in addressing the prevalent health issues of our times. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the pharmaceutical industry, and strategies employed to meet some of those challenges. It will identify the main sectors of the pharmaceutical industry and its  more...

Dealing with Common Meeting Problems ...the effectiveness of your meetings by evaluating them and addressing common problems that jeopardize their progress. This course shows you how to measure the effectiveness of your meetings, and how to intervene appropriately during meetings to get back on track when specific problems arise. It explores numerous cases involving lack of civility and decorum, poor productivity, and unbalanced  more...

Monitoring Controlling Closing Projects with Project Server 2007 ...'s progress, enabling project managers to be proactive in addressing areas of concern. They also need to confirm that both the administrative and contract closing procedures are implemented to ensure the proper storage or disposal of project information. This course covers how Office Project 2007 and Office Project Web Access 2007 - part of Project Server 2007 - facilitate the monitoring and  more...

So You Wanna Be A Poet Learn from an expert how to write poetry for profit or pleasure. This course is designed primarily for the novice poet who would like to learn how to profit from poetry. This course guides you on your way to establish yourself as a poet by addressing the necessary details to start your new career. Query letters, tracking submissions with a fail proof system and proper protocol for approaching  more...

Writing Web Content (Master Class)-Self Directed ...-and-take of a conversation, replying to their questions, addressing their needs, and assuaging their doubts. When you write hot text, you get your point across quickly, provoke action, and satisfy your toughest audience?your customers. Based on extensive research in usability, readability, and attention, and supported by advice from experienced professionals, this course will help you get your  more...

Cisco CCNA Complete Set ...f TCP/IP and its protocols, the internetworking layer, IP addressing, an SNMP overview, IP routing concepts, static versus dynamic routing, distance vectoring, Link States, static routing configuration, IGRP configuration, Introduction to EIGRP, IPX routing, enabling IPX on Cisco Routers, Introduction to Apple Talk, Decnet Routing, Router monitoring and security, IP and IPX access lists,  more...

Using Databases ...addressing the needs of library professionals using electronic databases. Using Databases This in-depth course will concentrate on addressing the needs of library professionals using electronic databases. As you progress through the course you will gain a general knowledge of the terminology used in online searching and develop the skills needed to analyze various types of search requests.  more...

Productivity Management & Leadership Success Training Program ... and success. This course provides a proactive method of addressing issues of low employee morale, high turnover, and poor productivity/quality. This course evaluates the pros and cons of older and outdated methods of Productivity Management and proposes a new eclectic method with 3 years of proven research efficacy to back it up. The benefits of learning this new method of personnel  more...

Sexual Harassment in the Workplace Series ...y level (managers and non-managers) who are interested in addressing or preventing sexual harassment in the workplace.Features: Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Decision Point activities allow learners to work toward an outcome in an interactive environment.  more...

Essential Spanish ..., or with older people: and there is an `informal` way of addressing someone; for example two younger people of the same age, or between friends. This is why we have two couples: Tony and Kate are friendly and informal: Se?or L?pez and Se?orita Fern?ndez are more formal - but still friendly of course! After each scene there is a short test to check how you are doing, and at the end of the  more...

Cisco CCNA Internetworking Technologies 2 ... Physical Layer. It describes functions include physical addressing, network topology, error notification, sequencing frames, and flow control for the Data Link Layer and identifies the organizations that define the communication and networking standards for the Physical Layer. Described also are the different coding types used in a LAN and the coding type used in Ethernet. The unit also  more...

Cisco CCNA TCP/IP Addressing on CISCO Routers This unit describes various layers present in the TCP/IP protocol suite. The TCP/IP protocol suite maps roughly to the OSI reference model. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit describes various layers present in the TCP/IP protocol suite. The TCP/IP protocol  more...

Cisco CCNA IP Routing Concepts ... this unit, you will learn about the routing process, and addressing schemes of the Network Layer under the OSI Reference model. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) In this unit, you will learn about the routing process, which determines the best path to destination  more...

Cisco CCNA IPX Routing This unit introduces IPX/SPX protocol suite, explains the protocols that constitute this suite, and maps the Novell IPX protocol suite to the OSI reference model. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces IPX/SPX protocol suite, explains the protocols that  more...

Writing Web Content (Master Class) ...-and-take of a conversation, replying to their questions, addressing their needs, and assuaging their doubts. When you write hot text, you get your point across quickly, provoke action, and satisfy your toughest audience?your customers. Based on extensive research in usability, readability, and attention, and supported by advice from experienced professionals, this course will help you get your  more...

The EcoBroker Certificate Program EcoBroker Environmental Advantage is designed to educate real estate professionals to readily identify and understand various environmental issues as they relate to real estate transactions. Real estate licensees reduce potential liabilities through improved knowledge, understanding, and the ability to provide clients with information and access to technical experts in the field. Licensees who  more...

Windows 2000 - Implementing a Network Infrastructure Addressing and Naming Serv To provide an overview of the Windows 2000 network infrastructure and services, including DHCP, DNS, and WINS  more...

Windows 2000 - Network Design Addressing and Naming Services To provide an overview of DHCP, DNS, and WINS services in Windows 2000 and to analyze and design a requirement and implementation strategy using these services  more...

Addressing Problem Performance When the relatively informal measures that most managers will attempt fail, there has to be recourse to a more formal and powerful approach. This is the progressive disciplinary approach. Organizations need to have a clear and defined policy outlining their approach. Discipline is a very difficult time for both managers, and the employees they are applying this procedure to. So the onus on  more...

Systems-thinking Models and Thinking Skills ...course looks at the four-step systems-thinking method for addressing issues. It covers four different styles of thinking: dynamic thinking, big-picture thinking, operational thinking, and quantitative thinking. Each style will bring you closer to the core of your problems or concerns and enable you to make changes that will benefit your organization in the long run. No more quick fixes that  more...

Configure Network Infrastructure for Windows SharePoint Services 3 0 Configure the WSS 3.0 perimeter network infrastructure by implementing an ISA Server, configuring security accounts, increasing availability and configuring web site addressing.  more...

Cisco BSCI 3 0 Implementing IPv6 To enable you to describe the IPv6 features and functions that satisfy the requirements of IPv6 addressing  more...

Cisco BSCI 3 0 Implementing IPv6 To enable you to describe the IPv6 features and functions that satisfy the requirements of IPv6 addressing  more...

Cisco BSCI 3 0 Implementing IPv6 To enable you to describe the IPv6 features and functions that satisfy the requirements of IPv6 addressing  more...

Cisco IP Addressing Design Concepts To determine the factors influencing the design of IP addressing and identify the necessary guidelines for building an efficient IP addressing solution  more...

Cisco BSCI 3 0 Implementing IPv6 To enable you to describe the IPv6 features and functions that satisfy the requirements of IPv6 addressing  more...

IP Addressing and Subnetting To describe the operation of IP addressing, the structuring of addresses using subnets, and the routing of information between networks.  more...

The Basics of Budgeting ...g of how to plan, use, and monitor adherence to a budget. Addressing the needs of your own budget process will help you support the financial processes and goals of your organization as a whole. In this course, non-financial managers will learn the concepts and techniques vital to the budget process, including: forecasting revenue and expenses; choosing the best kind of budget strategy, and  more...

Sales Skills Prospecting Addressing Needs ...Addressing Needs, participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To Implement the  more...

Sales Skills Effectively Closing a Sale ...he benefits of Icon's office furniture by identifying and addressing their key issues. Unit 3: Confirming Commitment (0.5 - 1 hour) Identify signals that a client is or is not ready to buy. Determine why a client is not ready to buy. Respond appropriately to opposition and resistance. Simulation  more...

Professional Selling Over the Phone Closing a Sale ...m provides processes for gaining feedback from customers, addressing rejection, resolving telesales objections, and closing a sale. In addition, the program offers the student guidelines for preparing to close sales with customers. Learn To Identify the guidelines for preparing to close telesales. Follow the process for closing a  more...

Sales Management Motivating Sales Teams to Win ...vation. Sequence the steps for addressing substandard sales performance. Audience The target audience for this series is new sales managers, sales team leaders, or current sales managers who want to improve their management skills. This series is also recommended for marketing managers who participate in sales development programs. Deployment Options  more...

Windows NT Server 4 0 Routing RAS - Part 2 ...e advantages of OSPF over RIP. Identify the OSPF packet addressing style applicable in a given network type. Sequence the steps that occur in the creation of a routing table for OSPF. Match the components of the LSDB with their description. Calculate the metric for a route from the given SPF tree using Dijkstra's algorithm. Sequence the steps that occur for synchronizing the LSDB.  more...

Networking Technologies Series TCP IP Concepts Architecture ...oint protocols, LAN technologies, packet networks, and IP addressing. L earn To: Identify TCP/IP services. Examine the TCP/IP architecture. Identify how Internet Protocol (IP) runs over various lower-layer technologies. Identify the principles followed for IP addressing. C ontent Emphasis Skills-Based A udience Network managers, network  more...

Building Cisco Remote Access Networks Part 1 ... Protocol (PPP). Identify async interface commands for addressing on an asynchronous interface. Audience: This curriculum is designed for network administrators who are responsible for implementing and troubleshooting WAN and remote access solutions. They desire the knowledge and skills necessary to describe, configure, operate, and troubleshoot these solutions. The curriculum is  more...

Building Cisco Remote Access Networks - Part 2 ...rnet (PPPoE) client. Identify commands for configuring addressing translations using Port Address Translation (PAT) for a Point-to-Point Protocol over Ethernet (PPPoE) client. Identify tasks for configuring a Point-to-Point Protocol over ATM (PPPoA) Digital Subscriber Line (DSL) connection. Identify features of a Virtual Private Network (VPN). Identify types of Virtual Private  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 1 ...and in association with other protocols. Identify IP addressing principles and problems and assign IP addresses to hosts on a LAN environment. Define a subnetting and supernetting scheme based on a scenario. C ontent Emphasis Skills-Based A udience This course is for IT professionals seeking Microsoft Certified Systems Engineer or Certified Product Specialist  more...

Exchange Server 5 5 Design Implementation - Part 6 ...il Connector. Rebuild a routing table by using the Site Addressing Properties dialog box. Define a Microsoft Mail Post Office from the command prompt. Send mail from a Microsoft Mail (PC) client to an Outlook client. Unit 4: Connecting to Microsoft Mail and Schedule+ Duration: 2 Hour(s) Match the dirsync events with their purpose. Sequence the steps to describe the  more...

Lotus Domino R5 System Admin Part 5 Advanced Notes Mail Routing Course Overview This is the fifth course in a ten part series for system administrators who are responsible for Domino server and Notes client. At the completion of this course, students will learn how to identify the contents of the different mail routing documents in a Domino directory; configure mailing options, such as forwarding address, messaging size, priorities and shared mail; and  more...

Designing Cisco Internetwork Solutions Part 2 ...prise Edge WAN design methodology, WAN technology, and IP addressing, including IPv6. Learn To: Identify factors to consider when designing an Enterprise Campus. Match types of transmission media with their characteristics. Distinguish between switched Local Area Network (LAN) and shared LAN segmentation technologies. Identify characteristics of Wide Area Network (WAN)  more...

Designing Cisco Internetwork Solutions Part 3 ...re learners for the CCDA DESGN exam 640-861. It covers IP addressing, including IPv6, and routing protocol selection criteria, features, and deployment. Learn To: Identify characteristics of the IPv4 address structure. Identify characteristics of the IPv6 address structure. Distinguish between static and dynamic routing. Identify features and functions of on-demand  more...

Interconnecting Cisco Networking Devices Part 3 ...entify features of data link connection identifier (DLCI) addressing. Identify key aspects of Frame Relay-to-ATM interworking. Identify commands for configuring Frame Relay. Identify commands for configuring a static Frame Relay map. Sequence the steps for configuring Frame Relay subinterfaces. Identify commands for verifying Frame Relay operations. Identify commands for  more...

Building Scalable Cisco Internetworks Part 1 ...addressing concepts. This course also examines advanced IP routing principles, including static and dynamic routing characteristics, classful and classless routing, and automatic route summarization across network boundaries. Learn To: Identify network layer elements of a scalable network. Identify benefits of IPv6. Identify circumstances for using static routing.  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ...a NAT network by using the shortcut menu. Enable the NAT addressing component by using the shortcut menu. Enable the NAT name resolution component by using the shortcut menu. Configure an address pool for a NAT interface by using the Routing and Remote Access console. Configure a special port for a NAT interface by using the Routing and Remote Access console. Unit 2: Internet Connection  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ...a NAT network by using the shortcut menu. Enable the NAT addressing component by using the shortcut menu. Enable the NAT name resolution component by using the shortcut menu. Configure an address pool for a NAT interface by using the Routing and Remote Access console. Configure a special port for a NAT interface by using the Routing and Remote Access console. Unit 2: Internet Connection  more...

MCSE Windows 2000 Curriculum ...0: Designing a Network Infrastructure--Part 1 (TCP/IP and Addressing) (ID#7547) Windows 2000: Designing a Network Infrastructure--Part 2 (Remote Access) (ID#7549) Windows 2000: Designing a Network Infrastructure--Part 3 (WANS) (ID#7551) Windows 2000: Designing a Network Infrastructure--Part 4 (Implementation) (ID#7553) Windows 2000: Upgrading from Windows NT 4.0--Part 1 (ID#7557) Windows  more...

GroupWise 5 5 Admin Part 1--System Fundamentals ...y should have an understanding of TCP/IP protocols and IP addressing, including DNS and DHCP. This series is based on Novell course 350 and will help Novell CNA and CNE certification candidates prepare for exam 50-633. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: GroupWise Client Duration: 1.5 - 2 Hour(s) Identify the functions of the GroupWise client. Match  more...

GroupWise 5 5 Admin Part 2--Clients Post Offices ...uld also have an understanding of TCP/IP protocols and IP addressing, including DNS and DHCP. In addition, they should have taken the first part in this series (course 81605) prior to taking this course. This series is based on Novell course 350 and will help Novell CNA and CNE certification candidates prepare for exam 50-633. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit  more...

GroupWise 5 5 Admin Part 3--System Maintenance ...uld also have an understanding of TCP/IP protocols and IP addressing, including DNS and DHCP. In addition, they should have taken the first two parts in this series (courses 81605-06) prior to taking this course. This series is based on Novell course 350 and will help Novell CNA and CNE certification candidates prepare for exam 50-633. T otal Learning Time 6 - 8 Hour(s) Course Contents  more...

Cisco Internetwork Troubleshooting Part 2 ...ccess list problem at the network layer. Isolate an IP addressing problem at the network layer. Identify symptoms of problems occurring at the transport layer. Identify functions of general commands for isolating transport layer problems. Identify functions of commands for isolating problems with Transmission Control Protocol (TCP) and User Datagram Protocol (UDP). Identify  more...

Designing Cisco Network Service Architectures Part 1 The course starts with an overview of the Cisco AVVID network. It then gives in-depth coverage to the design of Enterprise Campus networks and Enterprise Edge networks. The instruction is solidly supported with real-world scenario examples and the learner has the opportunity to apply acquired concepts in case studies. Learn To: Identify features of the Cisco Architecture for Voice,  more...

IBM AIX--Part 2 Network Administration ... Transmission Control Protocol/Internet Protocol (TCP/IP) addressing. Identify the features of Serial Line Interface Protocol (SLIP). Identify the features of Unix-to-Unix Communications Protocol (UUCP). Identify the features of File Transfer Protocol (FTP). Identify the Basic Network Utilities (BNU) options. C ontent Emphasis Conceptual A udience The Audience Profiles  more...

Sales Skills Series The Sales Skills Series includes the following courses: Sales Skills: The Fundamentals Sales Skills: Prospecting and Addressing Needs Sales Skills: Overcoming Obstacles Sales Skills: Gaining Customer Commitment Sales Skills: Developing a Winning Strategy Sales Skills: Effectively Closing a Sale To review individual course descriptions, please return to the previous page and select the  more...

Cross-Cultural Business Communication Series The Cross-Cultural Business Communication Series includes the following courses: Cross-Cultural Business Communication: Understanding Cultural Differences Cross-Cultural Business Communication: Developing Cross-Cultural Communication Skills Cross-Cultural Business Communication: Addressing Cross-Cultural Business Situations To review individual course descriptions, please return to the  more...

Windows XP Install Admin Curriculum ... specifically, an ideal candidate will be responsible for addressing the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments. They may also be involved in implementing and supporting Windows XP Professional. Deployment Options Internet / Intranet,  more...

Windows XP Install Admin Curriculum ... specifically, an ideal candidate will be responsible for addressing the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments. They may also be involved in implementing and supporting Windows XP Professional. Deployment Options Internet / Intranet,  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments ...ows XP Professional by changing from static to dynamic IP addressing. o Identify features of user-friendly names used in Transmission Control Protocol/Internet Protocol (TCP/IP) networks. o Sort characteristics of text files used for static mapping of names to an Internet Protocol (IP) address in Windows XP Professional. o Sort characteristics of services used for dynamic mapping of names  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments ...ows XP Professional by changing from static to dynamic IP addressing. o Identify features of user-friendly names used in Transmission Control Protocol/Internet Protocol (TCP/IP) networks. o Sort characteristics of text files used for static mapping of names to an Internet Protocol (IP) address in Windows XP Professional. o Sort characteristics of services used for dynamic mapping of names  more...

Windows 2000 Network Mgt Part 1 Windows 2000 Network ... Transmission Control Protocol/Internet Protocol (TCP/IP) addressing. o Identify the advantages of automatic Transmission Control Protocol/Internet Protocol configuration as compared to manual TCP/IP configuration. o Identify characteristics of the Dynamic Host Configuration Protocol (DHCP) lease generation process. o Identify features of a Dynamic Host Configuration Protocol (DHCP)  more...

Organizational Skills Time Management ...ou are dealing with personal time management issues while addressing the needs of several employees. You must determine which issues are most important to address at any given time. Unit 3: Coordinating Time with Others (0.5 - 1 hour) Recognize the importance of clear communication. Manage office visitors effectively.  more...

Stress Management Fundamentals for Managers ... recognize the importance of managing your own stress and addressing stress-inducing factors in the organization. You will also learn to recognize the causes and symptoms of employee stress as well as strategies to reduce workplace stressors and to support employees who are under stress. Armed with proven techniques for addressing workplace stress, you should be able to take appropriate action  more...

Windows 2000 Implementing Security Part 2 ...9; To identify features of private networking addressing. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory ®. Operating systems on client computers might include Windows NT ® Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates should have a minimum of one  more...

Windows 2000 Implementing Security Part 2 ...9; To identify features of private networking addressing. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory®. Operating systems on client computers might include Windows NT® Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates should have a minimum of one year's  more...

Interpersonal Communication Listening Skills Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace.  more...

Communicating w Difficult People Working with Difficult Employees ...prevent the difficult behavior from continuing. Unit 2: Addressing Difficult Employees (0.5 - 1 hour) Identify the four types of difficult personalities. Evaluate a difficult employee's personality. Identify three reasons why some managers avoid addressing difficult employees. Apply the proper  more...

Cross Cultural Business Comm Addressing Cross Cultural Bus Situations ...Addressing Cross-Cultural Business Situations offers students information about organizing and attending cross-cultural meetings, as well as processes for negotiating and solving problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program, as well as suggestions for translating written documents. Learn To Identify items that  more...

Excellence in Service Working With Upset Customers In Excellence in Service: Working with Upset Customers, you will learn how to successfully handle customers when they are upset, calm upset customers, and deal with abusive customers. In addition, you will learn how your own emotions affect your interactions with customers and how to reduce your stress. Learn To: Identify how to manage customer service stress by learning how to control  more...

Interviewing Skills Conducting an Interview ... conducting an interview. Identify various methods for addressing difficult interviews and avoiding discrimination. Identify how to manage bias and evaluate the candidate to make an effective hiring decision. Follow the correct processes and guidelines for offering and turning down candidates and performing administrative follow-up tasks. Audience: The target audience for  more...

Workplace Aggression Defusing Aggressive Situations ...tions, participants will learn the most effective way for addressing aggressive employees. They will learn what steps they should take to communicate with an employee who has behaved aggressively, as well as how to handle a situation that has become violent. In addition, they will learn how to help employees adjust after a violent situation has occurred. Learn To  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ...s, and about the program a a s expected ROI. Unit 2: Addressing Employee Performance (0.5 - 1 hour) Identify the guidelines for helping poor performers meet their performance standards. Help a poor performer meet his or her performance standards. Identify the guidelines for helping average performers get out of their  more...

Women in Leadership Leadership Roles Styles ...addition, you will learn the steps you should follow when addressing barriers to women's leadership, as well as the process for encouraging leadership growth in others. Learn To Identify myths associated with women in leadership. Identify the common current barriers to leadership for women. Identify the  more...

Outlook 2003 Fundamentals ... To To identify options for addressing an e-mail message in the Select Names dialog box. To send an instant message from a contact. To identify options for responding to messages. To identify options in the Ways to Organize pane. To identify message field  more...

Employee Performance Resolving Conflict ...portunity to create a more productive work environment by addressing conflict between another manager and yourself, between employees, and among team members. Learn To Examine many sources of conflict. Explore the harmful and beneficial sides of conflict. Use, identify, and address various conflict  more...

Essentials of Management Creating a Positive Workplace ...tive behavior on the job, as well as the best methods for addressing negative attitudes. In addition, students learn how to apply guidelines for creating a fun atmosphere throughout their office, department, or division. Learn To Understand why positive employees help an organization succeed. Meet the needs of employees in order to  more...

Correcting Performance Problems Addressing Performance Problems ...Addressing Performance Problems, you will learn a process for conducting effective feedback sessions with employees who have a performance problems. You will also learn guidelines for explaining to employees the impact of their problem behavior. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to employee reactions such as  more...

Business Ethics Managerial Business Ethics ... Caroline and Maggie with their hiring dilemma. Unit 2: Addressing Subordinates' Ethical Issues (0.5 - 1 hour) Identify ways to ensure ethicality in the workplace. Identify the steps for handling ethical dilemmas brought to you by subordinate employees. Follow steps for handling ethical dilemmas brought to you by  more...

Team Conflict Resolving Team Conflict ... the student information for identifying, clarifying, and addressing team conflict. The program covers conflict resolution styles, identifies types of team conflict, and gives guidelines for resolving team conflict. Learn To Identify the effects of team conflict. Identify how conflict affects team morale, progress, and the  more...

Team Participation Team Communication ...ts of Sales and the Customer Service Manager. You will be addressing a recent communication breakdown between the sales personnel and the customer service representatives. The miscommunication dealt with a discounted finance charge on corporate loans over $250,000. Subsequently, the confusion resulted in negative publicity for the company. Unit 3: Nonverbal Communication (0.5 - 1 hour)  more...

Virtual Team Mgmt Coaching Virtual Team Members ...addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the process for managing a team member's career development. Learn To Identify four actions that can enhance the communication process among virtual team members. Sequence the six steps for resolving team  more...

Organizational Learning Transferring Knowledge within an Org ...nce. Follow the guidelines for addressing your employees' types of reluctant behavior. Audience Managers, supervisors, and executives who can influence the development and execution of a Knowledge Management system within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs  more...

Windows NT Server 4 0 Routing RAS - Part 2 ...e advantages of OSPF over RIP. Identify the OSPF packet addressing style applicable in a given network type. Sequence the steps that occur in the creation of a routing table for OSPF. Match the components of the LSDB with their description. Calculate the metric for a route from the given SPF tree using Dijkstra's algorithm. Sequence the steps that occur for synchronizing the LSDB.  more...

Windows 2000 Designing a Network Infrastructure Curriculum The Windows 2000: Designing a Network Infrastructure Curriculum includes the following courses: Windows 2000: Designing a Network Infrastructure--Part 1 (TCP/IP and Addressing) Windows 2000: Designing a Network Infrastructure--Part 2 (Remote Access) Windows 2000: Designing a Network Infrastructure--Part 3 (WANS) Windows 2000: Designing a Network Infrastructure--Part 4 (Implementation) To  more...

Windows 2000 Designing a Network Infrastructure Curriculum The Windows 2000: Designing a Network Infrastructure Curriculum includes the following courses: Windows 2000: Designing a Network Infrastructure--Part 1 (TCP/IP and Addressing) Windows 2000: Designing a Network Infrastructure--Part 2 (Remote Access) Windows 2000: Designing a Network Infrastructure--Part 3 (WANS) Windows 2000: Designing a Network Infrastructure--Part 4 (Implementation) To  more...

Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing ...ify the guidelines for selecting the appropriate intranet addressing scheme. Identify the guidelines for optimizing a subnet mask design. Identify the guidelines for selecting the appropriate IP configuration method. Identify the guidelines for selecting a secure TCP/IP data transmission method. Design a TCP/IP strategy to integrate TCP/IP with the existing WAN in a specified scenario.  more...

Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing ...ify the guidelines for selecting the appropriate intranet addressing scheme. Identify the guidelines for optimizing a subnet mask design. Identify the guidelines for selecting the appropriate IP configuration method. Identify the guidelines for selecting a secure TCP/IP data transmission method. Design a TCP/IP strategy to integrate TCP/IP with the existing WAN in a specified scenario.  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 2 ...r to a Windows 2000 application server. Configure TCP/IP addressing by using the Network Properties dialog box. Sequence the steps to configure DHCP by using the DHCP console. Sequence the steps in the FRS process. Configure a WINS server by using the WINS console. Configure the Windows 2000 DNS service by using the DNS console. Unit 3: Domain Upgrade: Administration Duration: 2  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 2 ...r to a Windows 2000 application server. Configure TCP/IP addressing by using the Network Properties dialog box. Sequence the steps to configure DHCP by using the DHCP console. Sequence the steps in the FRS process. Configure a WINS server by using the WINS console. Configure the Windows 2000 DNS service by using the DNS console. Unit 3: Domain Upgrade: Administration Duration: 2  more...

Correcting Performance Problems Series The Correcting Performance Problems Series includes the following courses: Correcting Performance Problems: Identifying Performance Problems Correcting Performance Problems: Addressing Performance Problems Correcting Performance Problems: Disciplining Employees To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

CIW Server Administrator Part 1 Configuring Course Overview This is the first course in a five part series that will teach students how to install and configure servers. This course will cover the common IT tasks and services, operating systems, installation strategies, and configuring systems such as Windows 2000 and Linux. Additionally, the students will learn about common Web servers, access methods and remote administration in IIS,  more...

CIW Internetworking Professional Part 1 TCP IP Fundamentals ...describe the features of TCP/IP architecture and Internet addressing, and cover the techniques for troubleshooting TCP/IP networks. This course will also introduce students to the network environment, and the principles of VoIP and Multicast IP. Learn To • Identify features of the Transmission Control Protocol/Internet Protocol (TCP/IP) that support network interoperability. •  more...

CIW Internetworking Professional Part 3 TCP IP Functions Services ...P functions and services. This course will cover Internet addressing, including the domain name system. It will also cover the interaction between Unix and DNS and Windows 2000 and DNS. In addition, this course covers the BOOTstrap (BOOTP) and DHCP (DHCP) protocols, routing principles and protocols. Learn To • Identify characteristics of the hosts file. • Modify the Linux hosts  more...

Network Certification Curriculum ...odel. o Identify features of media access control (MAC) addressing. o Identify features of Dynamic Host Configuration Protocol (DHCP) and Bootstrap Protocol (BootP). o Identify features of Domain Name System (DNS). o Identify features of the Windows Internet Naming Service (WINS). Identify capabilities of UNIX and Linux servers. o Identify capabilities of NetWare servers. o Identify  more...

Network Part 2 Protocols Standards ...odel. o Identify features of media access control (MAC) addressing. o Identify features of Dynamic Host Configuration Protocol (DHCP) and Bootstrap Protocol (BootP). o Identify features of Domain Name System (DNS). o Identify features of the Windows Internet Naming Service (WINS). Audience The intended audience for this course includes experienced end users, a novice to moderate  more...

CCNT Basic Data Communications v6 0 Part 2 ...odels. Identify features of media access control (MAC) addressing. Sequence the steps to use the Address Resolution Protocol (ARP) for address resolution. Identify features of Transmission Control Protocol (TCP) and User Datagram Protocol (UDP). Match Transmission Control Protocol/Internet Protocol (TCP/IP) applications with their features. Identify differences between public and  more...

CCNT Local Area Networks v6 0 Part 1 This course introduces LAN technologies and teaches LAN topologies. It also introduces LAN standards and covers the TCP/IP Protocol suite and IEEE standards. Learn To: Identify features of LANs and WANs. Identify uses of computer networks for individuals and organizations. Sequence the stages in the evolution of LANs. Identify features of the Open Systems Interconnection  more...

CCNT Voice Over IP Essentials v6 0 ... Interconnection (OSI) model. Identify features of IP addressing. Identify features of IP routing protocols. Match Voice over IP (VoIP) applications with their descriptions. Identify benefits of using Voice over IP (VoIP) over intranets. Identify functions of a Voice over IP (VoIP) gateway. Distinguish between the H.323 and SIP environments. Identify steps of gateway and  more...

Frontline Leadership Positively Influencing Workplace Culture ...nd offers tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation. Learn To Identify steps of the process for leading employees through change. Follow the process for leading employees through change. Follow guidelines for promoting a positive atmosphere.  more...

Negotiating Advanced Negotiation Tactics ... Select guidelines you should follow when addressing negotiation tactics. Identify unethical tactics you may face in a negotiation. Follow the steps for responding to the other party when he or she acts unethically during a negotiation. Audience Managers, team leaders, and professionals who are responsible for  more...

Windows Server 2003 Planning Network Infrastructure Part 1 ... Server 2003 network. Identify IP addressing structures for private and public networks. Identify network IP subnet limitations. Match IP configuration types with their uses. Identify guidelines for planning a functional TCP/IP solution. Identify an optimal TCP/IP solution.  more...

Windows Server 2003 Planning Network Infrastructure Part 1 ... Server 2003 network. Identify IP addressing structures for private and public networks. Identify network IP subnet limitations. Match IP configuration types with their uses. Identify guidelines for planning a functional TCP/IP solution. Identify an optimal TCP/IP solution.  more...

Six Sigma Team Leadership ...addressing customer needs, streamlining processes, minimizing variance, and addressing poor quality and inefficiency, Six Sigma?? can encourage a more profitable and sustainable business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other  more...

Virtual Team Management - Coaching Virtual Team Members In "Virtual Team Management: Coaching Virtual Team Members," you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the  more...

Identifying Your Hazardous Waste ...ustrial waste 5. Explain used oil management standards addressing such practices as storage, transportation, recordkeeping, and burning 6. Explain the history and goal of the Toxic Substance Control Act (TSCA) 7. Describe TSCA management programs to reduce risks from PCB, lead, asbestos, and mercury exposure 8. Describe the purposes of the Universal Waste Rule 9. Explain  more...