Instructor Led Advance Training in United Arab Emirates
Advance Training Provider? - Tell us about your Training!
From Meirc Training and Consulting
Financial Management Certificate
...Advance their knowledge of corporate financial management. Leverage their understanding in financial management to deliver positive bottom line results. Gain knowledge of investment banking and the public sale of equity securities. Develop dynamic strategic financial planning models. Demonstrate understanding of mergers, acquisitions, takeovers, and corporate control. Manage their
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Financial Management Certificate
Next Generation Excel Advanced Business and Financial Reporting Using Excel 2007
...Advance their Excel skills to new heights of business reporting expertise. Design efficient business reporting and reconciliation models. Design, prepare, and email business and accounting reports in minutes. Develop dynamic business dashboards and scorecards to assist professionals in measuring performance and enhance decision making. Use advanced report development techniques by
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Career Development & Succession Planning



Objectives:
By the end of the program, participants will be able to:
List the major advantages and common benefits to career development.
Understand how career development systems are aligned with other HR functions.
Define the roles of all stakeholders in promoting a development culture.
Design Individual Development Programs (IDPs) and implement systematic career development systems.
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From QPC Limited
ICMI Advance Agent Track - The Dynamic Contact Center
About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are
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ICMI Advance Agent Track - Managing Customer Contacts with Equality
About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are
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ICMI Supervisor Track - Essential Skills and Knowledge
... Win the support and recognition of senior management.
Advance the success of the call center and help supervisors achieve professional career goals with a clear understanding of the unique call center operating environment and essential coaching skills through ICMIa s Essential Skills and Knowledge for Supervisors course. This is ICMIa s flagship course a the highest rated in
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ICMI Management Track - Workforce Management The Basics and Beyond
...e.
You will start the course by learning the basic and advanced principles needed to improve the quality of your historical data. Using this data, you will move on to the basics of forecasting, as well as the advanced topic of cross-over interval forecasting.
Next you will focus on staffing and scheduling, including the advanced topics of computer simulations, tiered scheduling and
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ICMI Management Track- Smart Strategy equals Strong Leadership
...hip, budgetary and strategic responsibilities who want to advance the success of their operations and careers by:
- Examining the contact centers critical role in todays business environment
- Developing contact center direction and priorities that deliver optimum results.
- Implementing a solid strategic planning process.
- Building an action plan that will enable you to accomplish
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