Advanced eBooks

CIPT Accelerated ...evices Route Plan Basics Building Basic Route Plans Advanced Route Plans Cisco Access Gateways Configure Complex Route Plans Call Admission Control and Survivable Remote Site Telephony Configure Call Admission Control and Survivable Remote Site Telephony Enable Features for Users, Media Resources, Configure Media Resources, Softkey Template, Features, Configure IP Phones  more...

Corporate Group Customer Service Training ...g 6 training modules covering both basic fundamentals and advanced customer service techniques, is based on a self study concept which carries many benefits for groups and companies. The self study format allows everyone to get the training they need without taking time off from work or incurring the high cost of seminars or scheduled classes. The need for a trainer or administrator is also  more...

Customer Service Training Certificate Program ...Customer Service Training from Basic fundamentals through advanced skills, this complete course offers a single source for all your customer service needs. Each modeule is designed as either a standlone module or as part of a complete series so the student can target their most pressing needs first for maximum benefit. Upon successful completion of the program and the passing of a short  more...

Self Study Customer Service Training Course ...crease sales. This course, which covers both basic and advanced skills, will provide training in customer service basics, conflict resolution, and service recovery skills as well as other important concepts. Written is an easy to understand format, this course requires no special education or experience and will give anyone the skills they need to function at their highest level. The  more...

Diploma in Meridian Energy Therapy and EFT Meridian Energy Therapy combines meridian-based techniques such as Emotional Freedom Techniques (EFT) with material from talking therapies (counselling, hypnotherapy, psychotherapy) and other energy work. This is the first stage of a two-level course. Diploma graduates may enter the Advanced Diploma in Meridian Energy Therapy. Accredited by Institute for Meridian Psychotherapy. This course  more...