From Serebra Learning Corporation
Relationship Management Building the Client Relationship 
...in which you serve not as a salesperson, but as a trusted advisor. You will learn how to create and conduct an effective needs assessment and how to turn this needs assessment into a shared vision with your client. You will also learn specific action items to help you build trust with a client, which will enable you to become a coach and ultimately an advisor to your customer. Finally, you will
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Relationship Management Preparing the Client Relationship 
...in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the
Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what specific roles you must fulfill to become a client's trusted advisor and how your emotional intelligence will assist you in the process. Finally,
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