Online Affects eLearning

Behavior Based Safety for Supervisors Behavior Based Safety for Supervisors This course is intended to provide supervisors with an overview of the concepts of behavior-based safety. This training will aid those supervisors who have not used these techniques in their day-to-day duties and responsibilities in the past. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

IATA 2 Marking and Labeling ...n, preparation, and transportation of hazardous materials affects everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to:  more...

Business Writing Know Your Readers and Your Purpose ...essage. Tone is a significant element in writing one that affects how the reader will respond to your message. Tone refers to the writer's attitude toward the reader and subject matter as expressed in the way the message is written. Have you ever received a memo that annoyed you by its tone? For example, it might have been patronizing or too familiar. The key to controlling the tone of your  more...

Measurement Assessment and Metrics Measurement: Assessment and Metrics ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Were you ever in a situation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is  more...

The Acct Equation and Financial Statements ...ery economic activity, or transaction, in an organization affects two or more of these elements. It is therefore important to understand how these elements, and the underlying transactions, appear in financial statements that provide a summary of a business's performance over a period of time. This course aims at familiarizing learners with the basic accounting equation and financial  more...

Anger Management Essentials Managing Controlling Anger ...anaging & Controlling Anger Anger is a subject that affects most everyone. Some individuals need help in controlling their anger, whereas others need help to positively express feelings of anger that are buried. It's important to find healthy ways of owning and expressing your anger. Otherwise, it may find some expression that is inappropriate, unhealthy, or counterproductive. The key to  more...

Customer Driven Process Improvement Analyzing Process Problems ...y something has gone wrong in a process, especially if it affects the organization's ability to meet customers' requirements. By identifying problems and unearthing their causes, you can pinpoint the changes necessary for resolving the problem and improving the process. This course describes how to identify process problems by doing a gap analysis. It also explains the importance of analyzing  more...

IT Strategy Essentials Business IT Strategy Alignment IT Strategy Essentials: Business & IT Strategy Alignment How well are IT and business strategies aligned in your organization? In companies where IT and business collaborate successfully, IT is often used to exploit innovation to drive constant improvement in business operations. This can result in new products and capabilities that give the company a competitive advantage. You can measure  more...

Organizational Behavior Dynamics of a Positive Organizational Culture Organizational Behavior: Dynamics of a Positive Organizational Culture An organizational culture isn't a set of rules or standards, but rather an interactive process - a social construct that's constantly changing. It's an invisible, dynamic force that drives a company and its actions. Culture is reflected in artifacts, patterns of acceptable behavior, and shared traditions, values,  more...

Introduction to Sales Introduction to Sales Sales is arguably the most important function in any business, yet it's one of the most difficult areas to master and manage successfully. There are several common questions people ask about sales. What is the difference between sales and marketing? Why do consumers and organizations buy, and what drives their purchase decisions? What are the key competencies required  more...

EU Privacy Data Security ...en a data protection issue occurs, particularly one which affects several member states, it may be dealt with differently under each national law. This course addresses EU privacy laws at the level of the Directive and provides several examples of the specific approaches taken by certain member states. It also discusses the Safe Harbor Agreement that outlines a framework for adequate security  more...

The Art of Professional Telephone Communication Turn your telephone calls into a selling advantage Business and telephone calls go together like salt and pepper. When you use the telephone you are at the disadvantage of not being able to see your customer. There are verbal skills and strategies you can use to turn the telephone into a selling advantage. Tuning in to key words will indicate buying style and presentation preferences. You want  more...

Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Instructor-Led ...tial, to financing a purchase and examining how cash flow affects value, you`ll master the figures! Much more than textbook learning, this course connects you to experts and interactive activities--and instructs using real investment decisions as examples.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take  more...

Copyright Law Basics & Workplace Activities ...affects the workplace activities of many employees on a daily basis. Copyright protection extends to newspaper and magazine articles, instructional videos, web sites, computer Courses, and even elevator music. Most people recognize the presence of a copyright by the symbol ©, but even in the absence of the symbol the material may be protected by copyright law. Copyright Law Basics  more...

Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Self-Directed ...tial, to financing a purchase and examining how cash flow affects value, you`ll master the figures! Much more than textbook learning, this course connects you to experts and interactive activities--and instructs using real investment decisions as examples.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take  more...

FMLA: What Supervisors Need to Know ... Federal Family Medical Leave Act (FMLA) including how it affects organizations as well as how to implement it. You will gain valuable information on qualifying events and how requests should be handled. As an extra added bonus, when you enroll you will be given up to one year access to this course. Use as a handy desktop reference anytime from anywhere. FMLA: What Supervisors Need to Know  more...

FLSA: What Supervisors Need to Know ...rds for the basic minimum wage and overtime pay. The FLSA affects most private and public employment settings, and requires employers to pay covered employees who are not otherwise exempt at least the federal minimum wage and over time pay. You will also review the guidelines on exempt versus non-exempt status, compensable time, and record keeping requirements. As an extra added bonus, when you  more...

Tomorrow s Managers Development Tools ...affects eternity. He can never tell where his influence stops." Henry Brooks Adams gets to the heart of what dynamic senior executives are doing to develop the managers who drive front-line performance. Teaching with influence is the key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect from  more...

What to Consider When Hiring ...a brief overview of the major employment legislation that affects recruitment. Then the course will explore the options that any manager has when faced with hiring a new employee. Hiring is an expensive process, so the course explores a cost-benefit analysis of the various hiring methods, examining in detail internal hiring and contingent workers as two particular options. Defining a job  more...

Industry Overview Information Technology ... a fundamental change for the business IT industry, which affects and blurs the line between all segments including hardware, software, data, applications, and communications platforms. At the same time, this change offers numerous opportunities for those who can adapt. This course provides a roadmap for the rapidly converging IT world, identifies regulatory factors and business drivers,  more...

The Contact Center and the Technical Support Agent In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as  more...

Brand Management Developing a Brand Strategy ...ng personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Building and Defending Brand Equity  more...

Brand Management Integrated Marketing ...ng personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Integrated Brand Communication (0.5  more...

Brand Management Branding on the Web ...ng personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Branding Through the Internet (0.5  more...

Advanced Six Sigma The Improve Control Phases of DMAIC ...ure of DMAIC for a process. Understand how improvement affects the people involved in a process. Apply Six Sigma to maintain a newly improved process. Use control plans to sustain the improvements made to a process. Evaluate success of the improvement effort. Audience: This course is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma team members within  more...

Oracle8 Performance Tuning Strategies and Techniques Course Overview This course is the first in a three-part Oracle8 Performance Tuning series. This course will introduce participants to tools and techniques used to improve the performance of the Oracle8 server. Participants will be introduced to files and events that support the tuning process. In addition, students will learn considerations for tuning applications. Finally, students will  more...

Exchange Server 5 5 Design Implementation - Part 2 ...tion. Identify how RPC traffic over a WAN within a site affects network performance. Identify the functions of the MTA in intrasite server communication. Sequence the steps in the MTA process when data is transferred between two MTAs. Identify the functions of MTA Associations. Distinguish between the types of addresses used by Microsoft Exchange Server. Sequence the steps that the  more...

International Business Essentials The Global Business Environment ... view of how the global environment operates, how culture affects international business, and helps students become familiar with foreign exchange. The program covers various cultural orientations, teaches students how to apply foreign exchange rate equations, and offers cultural overviews of Africa, Asia, Europe, the Middle East, and the Americas. The program focuses on the importance of being  more...

International Business Essentials Succeeding as a Global Manager ...ur) Identify how the dynamics of the global workforce affects managers. Identify steps for reengineering businesses to be successful in the global market. Follow steps businesses can take to ensure effective reengineering. Identify criteria an organization's corporate culture should meet to ensure successful globalization. Identify ways a Human Resources department can facilitate  more...

Advanced Project Leadership Navigating Corporate Structures ...rs, and how their position in an organization?s structure affects their responsibilities towards a project. You will also learn how to help the inexperienced sponsor be successful. Finally, you will learn how to execute projects in a Functional Organization, the most prevalent and difficult environment for project management. Learn To: Identify characteristics of types of stakeholders.  more...

Self Development Increasing Your Assertiveness ...stions and John's answers, you will learn how self-esteem affects your ability to be assertive, the effects of self-fulfilling prophecies, and how to enhance your self-esteem. Unit 3: Managing Conflict and Emotions (0.5 - 1 hour) Approach conflict assertively. Respond assertively to three types of put-downs. Express your  more...

Self Development Positively Influencing Others ... Recognize the ways in which nonverbal communication affects verbal communication. Recognize the importance of verbal communication. Identify steps to improve and encourage active listening skills. Identify actions that encourage active listening. Identify the Satir modes.  more...

Self Development Improving Your Memory ...remember information. Identify affects stress can have on your memory. Recognize how to associate and personalize information to enhance your memory. Identify actions that can help you overcome absentmindedness. Differentiate among the link method, loci technique, acrostics, and peg  more...

Time Management Developing a Plan ...n. The program focuses on the Pareto principle and how it affects the use of time on a daily basis. Students also learn how to price their time, how to conduct a time audit, and how to correctly identify and control poor time management personality types. Learn To Identify the principles of time management. Identify the benefits of  more...

MS Win XP Install Admin Part 2 Networks Desktops ...ization features. o Identify ways in which Group Policy affects customization of the Windows XP Professional desktop. o Identify ways in which Group Policy affects customization of the Windows XP Professional desktop. o Identify features of using Windows XP Professional Remote Assistance. o Identify features of using Windows XP Professional Remote Assistance. o Identify user  more...

Economics The Principles of Economics ... Identify the role of capital and how it affects productivity. Identify two types of economic inflation. Recognize the key elements of US economic performance. Audience This course is aimed at Managers, Directors, and Project Leaders. Deployment Options e-Learning Accreditation NASBA credits: 3  more...

Economics Basic Concepts in Microeconomics ...tility. Show how a change in price affects the household budget line. Show how a change in income affects the household budget line. Plot an indifference curve. Explain the marginal rate of substitution. Show the point of maximum utility. Simulation Overview:  more...

Communicating w Difficult People Handling Difficult Co-Workers Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the  more...

E-mail Etiquette E-mail in the Workplace E-mail Etiquette: E-mail in the Workplace gives students an overall view of how to use e-mail effectively. The program covers e-mail basics, such as how to write effective messages, e-policies, and how to use e-mail accessories and passwords. The program focuses on the influences of e-mail, when to choose e-mail over other types of communication, how to avoid writing inappropriate messages, how  more...

Organizational Communication Managing Communication ...derstand innovation and change, how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate effectively in the different environmental contexts and situations. Learn To  more...

Sexual Harassment What Employees Should Know ...udent an overview of what sexual harassment is and how it affects organizations. The program details how to recognize harassing behaviors and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition, the program teaches the learner actions to prevent or stop sexual harassment. Learn To Identify the  more...

Sexual Harassment Preventing Sexual Harassment Claims ...s offers the student an overview of how sexual harassment affects companies and how they can be legally responsible for incidents of sexual harassment. The program details how to create a sexual harassment policy, what criteria should be included in an effective policy, and how to implement the policy. In addition, the program teaches the learner strategies for preventing sexual harassment,  more...

Interviewing Skills Laws Governing the Interview Process In Interviewing Skills: Laws Governing the Interview Process, you will focus on laws that govern the interviewing process. You will learn how to comply with laws regarding employee interviewing and selection, including those treating Equal Employment Opportunity (EEO), pregnancy discrimination, disabilities, and immigration status. Finally, you will explore the provisions, guidelines, and terms  more...

Workplace Aggression Recognizing Aggressive Behavior ...d be concerned about workplace aggression, how aggression affects an organization, and what actions you can take to recognize aggressive behavior. Unit 2: Knowing the Sources of Aggression (0.5 - 1 hour) Understand the societal sources of workplace aggression. List corporate sources that can lead to workplace aggression.  more...

Decision Making Problem Solving Problem Solving Fundamentals ... Recognize how poor problem solving affects an organization. Identify what questions to ask to develop a history of the problem. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will  more...

Employee Performance Managing Difficult People ... Understand how a difficult person's behavior affects an organization. Differentiate between resolving conflict and managing a difficult person. Recognize your options when faced with a difficult person. Simulation Overview: Each of the simulations allows you to practice the skills learned in  more...

Conducting Meetings Managing a Meeting ... hour) Understand how groupthink affects meetings. Recognize the characteristics of a group suffering from groupthink. Take action to avoid groupthink. Simulation Overview: You are resuming a meeting with a team of managers to continue discussing how to address a 15% price drop  more...

Team Conflict Resolving Team Conflict ...nflict. Identify how conflict affects team morale, progress, and the workplace. Identify signs of conflict. Approach team conflict by following the correct guidelines. Turn destructive conflict into constructive conflict in a team setting. Apply  more...

Team Participation Resolving Conflict in Teams ... you will identify the symptoms of conflict, how conflict affects team members, and the relationship between the content and the process of team conflict. Unit 2: The Nature of Team Conflict (0.5 - 1 hour) List the three sources of team conflict. Identify the issues that provoke team conflict. Explain how team conflict can  more...

Brand Management Fundamentals of Brand Management ...ng personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:Introducing the Brand Concept (0.5 -  more...

Brand Management Building Brand Equity ...ment: Building Brand Equity explains how brand management affects other functions in an organization, how marketing mix components can help build brand equity, and how to position a brand effectively in the marketplace. The program also details the stages for developing brand equity, the benefits brand equity provides, and the importance of maintaining brand equity. Learn To  more...

Administrative Assistant Skills Excelling as an Admin Assistant In Administrative Assistant Skills: Excelling as an Administrative Assistant, you will learn how to make office politics a positive tool, build strong business relationships, and manage temporary staff effectively. You will also learn how to create a stress management plan and develop a positive attitude. In addition, you will learn how to work effectively with your supervisor, work well with  more...

Brand Management Managing Brand Equity ...ng personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Managing Brand Equity (0.5 - 1  more...

Operations Management Fundamentals of Operations Management ...n, the program offers examples of how changing operations affects a company a a s operation processes. Learn To Choose types of operations. Identify definitions of the components of operations management. Select the six most important forces that affect processes. Identify the  more...

Frontline Leadership Knowledge in the Workplace ...es for continuing education. The program also details the affects technology has on the exchange of knowledge and offers guidelines for using specific types of communication technology. Learn To Follow the process for conducting an employee knowledge assessment interview. Identify ways for encouraging employees to exchange knowledge.  more...

Frontline Leadership Positively Influencing Workplace Culture ... 1 hour) Identify the styles and affects of frontline leadership on employees. Select guidelines that promote a positive atmosphere. Follow guidelines for promoting a positive atmosphere. Identify steps of the process for addressing negative attitudes. Follow the process for  more...

Motivation Empowering to Increase Motivation ...ed to increase motivation. You will learn how empowerment affects the workplace, how to overcome barriers that hinder empowerment, and how an empowerment plan can be developed. You will also learn how to recognize empowerment, the benefits of empowerment, and how to prepare to empower employees. By learning how to decide who to empower, how to manage empowered employees, and what  more...

Operations Management - Fundamentals of Operations Management Operations Management: Fundamentals of Operations Management offers the student an overview of the components of operations management. The program defines each of the components and introduces the student to the concepts of quality and project management. In addition, the program offers examples of how changing operations affects a company's operation processes.  more...

Advanced Project Leadership - Navigating Corporate Structures Advanced Project Leadership: Navigating Corporate Structures teaches the project managers how to understand the corporate environment, in particular as it relates to high-profile projects. First, you will learn how to identify different types of stakeholders, and how they may influence the project. You will learn how to deal with stakeholders Hidden Agendas. You will also learn about project  more...

Organizational Communication - Managing Communication Organizational Communication: Managing Communication is designed to help students understand innovation and change, how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate  more...

Spanish- Introduction to OSHA and OSHA Act ...alth (OSH) Act Explain how the General Duty Clause affects employers Identify the different types of OSHA violations Explain how OSHA conducts inspections Understand OSHAa ™s requirements Understand employersa ™ and workersa ™ rights REGULATORY REQUIREMENT: Please see the state/ regulatory requirement from the course catalog page.  more...