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Instructor Led Agent Training in Canada - Training Resources

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From Last Minute Training
Deploying Cisco Unified Contact Center ExpressUCCXD This course provides hands-on deployment experience for Unified Contact Centre Express & Unified IP IVR. Deployment tasks include planning, installation, configuration, admin, script development, agent & supervisor deployments, & troubleshooting  more...
The Complete Java Course for Professional Developers The Complete Java Course for Professional Developers | | ID: JCompl | Course Length: 10 | Module 0: Overview Of J2ee | Java Platforms Characteristics of "enterprise" Computing J2EE Technologies Multi-tier Architectures Advantages of Multi-tier Architectures Container-based Approach J2EE Application Models | Module 1: The Websphere Server | Websphere Architecture  more...
Client Care Representative CCR Certified Training Program 2 Days ...omer, your front line people are the companya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service Reps. The Solution Using a variety of interactive learning sessions, participants learn effective communications skills, active listening and problem solving skills which  more...
From VoiceBootcamp
CCVP Bootcamp ...ation steps and requirement o Overview of Cisco IP Phone Agent o Overview of JTAPI and HTTP Triggers o Integrate Unified Contact Center Express with UCM 7. 0 o Configure IP Phone Agents o Configure basic Call Center Application using JTAP Trigger o Configure basic UCCX Application with HTTP Trigger 5109 Steele Ave West Suite 330, Toronto, Ontario, M9L 2Y8, Canada Tel: 1-416-746-7037  more...
From Victoria International College of Business and Technology
SQL Server 2005 DBA Certificate and Hands-on Training in Toronto ...d database mirroring a Case 18. Configuring SQL Server Agent - *Setting up database mail - Scheduling jobs - Alert options a Case 19. Monitoring SQL Server - Activity Monitor - Dynamic management objects - SQLH2 a Case 20. Disaster Recovery Victoria International College of Business and Technology 200 Consumers Road, Suite 118, M2J 4R4 Toronto (Victoria Park/ Sheppard)  more...
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