Instructor Led Agent Training in Canada - Training Resources
Agent Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Last Minute Training
Deploying Cisco Unified Contact Center ExpressUCCXD
This course provides hands-on deployment experience for Unified Contact Centre Express & Unified IP IVR. Deployment tasks include planning, installation, configuration, admin, script development, agent & supervisor deployments, & troubleshooting
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The Complete Java Course for Professional Developers
The Complete Java Course for Professional Developers
| | ID: JCompl | Course Length: 10
| Module 0: Overview Of J2ee
| Java Platforms
Characteristics of "enterprise" Computing
J2EE Technologies
Multi-tier Architectures
Advantages of Multi-tier Architectures
Container-based Approach
J2EE Application Models
| Module 1: The Websphere Server
| Websphere Architecture
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Client Care Representative CCR Certified Training Program 2 Days
...omer, your front line people are the companya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service Reps.
The Solution
Using a variety of interactive learning sessions, participants learn effective communications skills, active listening and problem solving skills which
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From VoiceBootcamp
CCVP Bootcamp
...ation steps and requirement
o Overview of Cisco IP Phone Agent
o Overview of JTAPI and HTTP Triggers
o Integrate Unified Contact Center Express with UCM 7. 0
o Configure IP Phone Agents
o Configure basic Call Center Application using JTAP Trigger
o Configure basic UCCX Application with HTTP Trigger
5109 Steele Ave West Suite 330, Toronto, Ontario, M9L 2Y8, Canada
Tel: 1-416-746-7037
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From Victoria International College of Business and Technology
SQL Server 2005 DBA Certificate and Hands-on Training in Toronto
...d database mirroring
a Case 18. Configuring SQL Server Agent
- *Setting up database mail
- Scheduling jobs
- Alert options
a Case 19. Monitoring SQL Server
- Activity Monitor
- Dynamic management objects
- SQLH2
a Case 20. Disaster Recovery
Victoria International College of Business and Technology
200 Consumers Road, Suite 118, M2J 4R4 Toronto (Victoria Park/ Sheppard)
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