Instructor Led Agent Training in Dubai, UAE
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From Meirc Training and Consulting
The Power of Leaders
Distinguish between management and leadership. Identify their strengths and leadership styles through self-assessment. Examine various leadership theories with emphasis on situational leadership. Identify the major competencies underlying Emotional Intelligence (EI). Define the role of the leader as delegator and change agent.
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The Power of Leaders
Distinguish between management and leadership. Identify their strengths and leadership styles through self-assessment. Examine various leadership theories with emphasis on situational leadership. Identify the major competencies underlying Emotional Intelligence (EI). Define the role of the leader as delegator and change agent.
more...
Leading a Safety Culture
Demonstrate their ability to assign safety responsibilities. Develop a hazard prevention and control system. Conduct an effective incident investigation. Intervene as a Behavior-Based Agent. Identify and list safety and health training needs. Assess and measure a safety and health culture.
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Demonstrate their ability to assign safety responsibilities. Develop a hazard prevention and control system. Conduct an effective incident investigation. Intervene as a Behavior-Based Agent. Identify and list safety and health training needs. Assess and measure a safety and health culture.
more...
From QPC Limited
ICMI Advance Agent Track - The Dynamic Contact Center
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizationa ™s respected
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ICMI Management Track - Contact Center Coaching
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizations respected lineup of
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ICMI Supervisor Track - Essential Principles of People Management
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizationa ™s respected
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ICMI Advance Agent Track - Managing Customer Contacts with Equality
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizationa ™s respected
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ICMI Supervisor Track - Essential Skills and Knowledge
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizationa ™s respected
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ICMI Supervisor Track - Monitoring and Coaching for Supervisors
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizationa ™s respected
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ICMI Management Track - Workforce Management Boot Camp
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIa ™s experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizationa ™s
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ICMI Management Track - Advanced Contact Center Quality
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizationa ™s respected
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ICMI Management Track - Essential Skills and Knowledge
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizationa ™s respected
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ICMI Management Track - Workforce Management The Basics and Beyond
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizationa ™s respected
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ICMI Management Track- Smart Strategy equals Strong Leadership
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizationa ™s respected
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