Instructor Led Agent Training Classes in United States

California Peer Support Training Week Pre conference classes Basic Peer Support Individual Crisis Intervention Training Instructor: To be announced Purpose: Individuals can expect to take away from this class an understanding of peer support concepts, the need for confidentiality and effective peer support team member selection; the importance of a critical incident stress management program and individual crisis intervention as  more...

Maintaining a Microsoft SQL Server 2005 Database ...ve Tasks This module explains how to use the SQL Server Agent to automate administrative tasks. Lessons Automating Administrative Tasks in SQL Server 2005.   Configuring the SQL Server Agent.   Creating Jobs and Operators.   Create Alerts.   Managing Multiple Servers.   Managing SQL Server Agent Security.   Lab 7: Automating Database Administration Configuring the SQL  more...

Citrix Presentation Server 4.0: Administration ...onfiguring Client Launch Settings Program Neighborhood Agent Securing Access to Published Resources Securing Citrix Presentation Server Securing Access with ICA Encryption Securing Access with the Citrix SSL Relay Configuring Citrix SSL Relay Securing Access with the Secure Gateway Identifying the Secure Gateway Components Identifying the Secure Gateway Deployment  more...

Linux Fundamentals ...ing Files Alternative sftp Clients SSH Key Management ssh-agent Lab 14 - SSH Establish a secure session to a remote host using ssh Copy files securely from one host to another using scp Generate and use RSA and DSA user keys Use ssh-agent to cache the decrypted private key Section 15 - Managing Software Downloading Software FTP, NcFTP, and lftp wget, lynx, and links Installing  more...

Oracle Database 10g Administration Workshop I ...ce (OCCI) Controlling the database Start and stop the agent Start and stop the enterprise manager database console Start and stop the listener Startup and shutdown the database Storage Structures Define the purpose of tablespaces and data files Create tablespaces Manage tablespaces Obtain tablespace information Create and manage tablespaces using Oracle Managed Files (OMF)  more...

Strategies for Managing Change Managing People in a Changing Environment As organizations develop new strategies to survive and grow, implementation of these changes requires employees to develop new knowledge, skills, and processes. This 2-day course focuses on the process of change, and what is required to build commitment to change within the organization. Discussion, analysis, and exercises will help you learn to manage change effectively, and become a more  more...

Implementing Managing and Maintaining a Microsoft Windows Server 2003 Network Infrastructure ...HCP Reservations and Options   Configuring a DHCP Relay Agent   Lab A: Identifying and Resolving Common Issues When Allocating IP Addressing by Using DHCP Identifying and Resolving Common Issues When Allocating IP Addressing by Using DHCP   After completing this module, students will be able to: Describe the role of DHCP in the network infrastructure.   Add and authorize a DHCP  more...

Managing Microsoft Systems Management Server 2003 ...ventory Collection   Using the Software Metering Client Agent   After completing this module, students will be able to: Describe the inventory collection process.   Collect hardware and software inventory information.   Extend inventory collection.   Use the Software Metering Client Agent.   Module 6: Querying and Reporting Data You can create and run queries to locate objects  more...

Leading Employees Through Change Give change agents the business skills to implement change more quickly and effectively. Understand the 4 Stages of Change and identify anticpated resistance points. Develop proactive management actions to increase acceptance and coach employees through a smoother change transition. Strengthen the importance of executive and management role models as change agents.  more...

LaMarsh ChangeMaster Certification ...agents, HR, IT and OD professionals responsible for implementation, this Program is an intense, interactive 3-day session for those who need to provide coaching and support to apply the Managed Change Model and its tools and instruments within their organizations. Using the your change project, the session hones your ability to create and execute change management plans and tactics. Lead by  more...

LaMarsh Managed Change Application Workshop Translating change management theory and concepts into practical action steps - right, the first time - requires discipline and practice. This workshop, the perfect follow-up to our e-lesson or Managed Change Workshop, provides plenty of both. You'll use your own project to improve your ability to coach sponsors, other change agents and targets of change on their roles in effective change  more...

LaMarsh Managed Change Workshop This two-day intensive session introduces the theory and practice of the LaMarsh & Associates Managed Change model to those who must implement change in their organizations. This interactive workshop builds a systematic understanding of the change process and examines the factors critical to successful implementation. Learn to identify the best way of planning and carrying out a well  more...

ChangeWorks! ChangeWorks! Taking Charge of Change ChangeWorks! focuses on individuals who must make changes happen, the team leaders, process managers, project managers, supervisors and managers charged with the responsibility of implementation. ChangeWorks! concentrates on enhancing a change agent s ability to guide people during times of transition reducing resistance and boosting productivity!  more...