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Agent Training Seminars and Classes
From Online Training Directory
Beginning Travel Career 5 Week Onlineworkshop
   An intensive course designed for anyone interested in a career in the travel industry. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book. more...Advanced Travel Career 6 Week Onlineworkshop
This course will build on basic knowledge of the travel industry and is designed for those who have completed Beginning Travel or who are considering returning to the travel field after an absence and would like a refresher course. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, more...Global Travel Geography Culture
Designed to orient the potential travel professional to global geography and culture A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book. more...Travel Agency Computer Training Competencies
This course is for those who will focus on gaining hands-on knowledge with one of the airlines computer reservations system used by travel agencies and airlines. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book. more...The Travel Agent s Approach to Booking Cruises
This course is designed to demonstrate how knowledge of the cruise industry can translate into more effective package salesmanship. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book. more...How to Work for Yourself as a Homebased Travel Agent Video Course
 Learn from a travel agent expert--This 2 hour video is designed to set you up in your home as a travel professional. more...
From Serebra Learning Corporation
Supporting Routing and RAS for Microsoft Windows NT Server 4.0 - Part 3
This course is the third part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. more...Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 - Part 2
This is the second course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. more...Microsoft Windows 2000 Network Infrastructure Administration Part 4: Security
This is the fourth course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to encrypt a file; add and remove a recovery agent; more...Field Sales Foundations
Many field sales representatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the more...Completing Outbound Sales Calls
You might have heard the saying, "it ain't over 'til it's over." This is especially true with inside sales calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved more...Preparing for Inbound Sales Calls
... waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three premises of the inside more...Call Center Operations Performance Measurement
This course describes how the manager must balance the sometimes conflicting interests of the center s stakeholders. It also demonstrates how KPIs (Key Performance Indicators) are applied to evaluate both agent and call center performance. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance more...Call Center Operations Workforce Management
This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers. more...Call Center Operations Call Center Technologies
This course shows how technology can lead to excellence in customer service, through call routing applications at the agent level and performance management tools at managerial level. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers. more...The Contact Center and Technical Support Agent
...his course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains how the customer-centric focus affects the TSA's role in the contact center and examines the TSA profession. more...Technical Support Essentials
...agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the resources needed to more...Assessing Customer Behavior
In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in more...Technical Support Agent Survival Skills
...ith stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the skills more...Technical Support Agent Skills Simulation
Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson more...Inbound Call Centers People Management
...its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to select the best candidates, accommodate agent diversity, and more...The Customer Service Agent in Action
...agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the important role that customer service agents more...Professional Skills for Customer Service Agents
...agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering a few vital skills. more...Managing Challenges in Customer Service
...an average working day in a call center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all of more...Cross-selling in a Customer Service Call
...ey factor in customer call centers. As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient solutions. At the end of this positive interaction, it makes sense to recommend additional or better products that will further aid customers. Customer service agents have become a vital source of additional sales revenue for companies. To more...Customer Service Agent Skills Simulation
Kenworth Domestic Appliances (KDA) is a national manufacturer and direct seller of household devices, offering a line of products that ranges from toasters to central-air conditioning units. Post-sales support is critical to their operation, and KDA prides itself on superior customer service. For the duration of this simulation, the learner will assume the role of customer service agent generalist more...Managing Delivery
Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what more...Call Center Telephone Sales
How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time more...Redesigning Your Organization Part 1
How do you implement systems thinking? How do you take what you've learned in theory and apply it to your organization? This course will walk you step by step through a planning process of designing an organizational system. You'll learn how to design your ideal organization, how to implement the design, and how to incorporate the learning of the new system so the entire team involved becomes a more...The Six Sigma Change Agent
...agent? How does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success, so this course will more...Independent Contractors and Temporary Employees
Many companies are hiring contract or temporary employees to meet their changing staffing needs. Before hiring an independent contractor or temporary employee--also referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of their agreement with more...Application Design Enhancements
To provide information on the new application design features available in Designer 6 Lotus Domino R5 application developers more...Win2000 Professional Recovering Data and Systems
This course covers system and data recovery. You will be introduced to the procedure of recovering encrypted files and folders. As a user, you will use various components and tools for recovering data. You will also become familiar with the procedure for creating backups, restoring data from backups, and repairing disks using Emergency Repair Disk (ERD), as well as troubleshooting system errors more...Win2000 Network Infrastructure Administering RAS
This course covers remote access, and the function of an RAS Server as a dial-up networking server and as virtual private networking server. You will learn to install, configure, and administer the RAS Server, as well as to manage remote access clients. Next, the course explains the elements of remote access policy and the procedure for creating this policy. You will learn to configure a remote more...Microsoft SMS 2003 Distributing Software
To explain how to prepare, manage, and monitor software distribution Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Systems Management Server 2003 more...Lotus Domino 6 Server
To identify methods to administrate a Lotus Domino 6 Server Domino R5 administrators more...Security administration in Check Point User Authentication
To be able to create and administer users and user authentication schemes system administrators, security managers, network engineers, and consultants who manage Check Point NG VPN-1/FireWall-1 gateway deployments more...Introducing TCP IP
The Introducing TCP/IP WBT is the first course in the Working with TCP/IP curriculum. This course familiarizes the audience with the fundamentals of TCP/IP, such as its various features, architecture, installation procedures, network support, and maintenance. The course also discusses installation, configuration, and maintenance of WINS server as well as the Domain Name System. Network more...Mobile IP
To identify the critical components of Mobile IP and recognize how the protocol operates Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students investigating or researching wireless communications and related technologies more...Network Management
This WestNet e-Learning module explains how network management systems work, starting with overall principles and moving on to specific commands. We will focus on the Simple Network Management Protocol (SNMP). more...IPv6
To intoduce IPv6, explain its features, and discuss how it can be implemented Technical support personnel, system engineers, network administrators, network managers, integration specialists more...Securing IP Telephony
To outline the principles of IP telephony security and explain how to secure the operating system and Cisco CallManager IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT) more...Securing Cisco CallManager
To recognize how to harden the Cisco IP Telephony Operating System on which Cisco CallManager runs and secure Cisco CallManager Administration against system threats IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT) more...CIW Internetworking Professional Part 4: Network Management
This is the fourth course in a five part series that will provide instruction on the features of network management. This course will provide an overview of management functional areas and the network management model. It will also introduce the features and functions of SNMP. The student will learn how to install and configure SNMP and SNMP agents. This course will also introduce the features and more...MS SQL Server 2000: Database Administration Part 5: Maintaining SQL Server 2000
This is the last course in a five part series that deals with managing, monitoring, and troubleshooting SQL Server 2000. more...Microsoft Windows 2000 Network Infrastructure Administration Part 4: Security
This is the fourth course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to encrypt a file; add and remove a recovery agent; more...Essentials of Business Law: Employment Law
...t law essentials. This program identifies the elements of agent and principal relationships the duties of agents and principals and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues including actions that constitute wrongful discharge and a violation of employee rights. In addition the program covers more...
From 123-CBT Computer Based Training
SQL Server 2000 Database Admin Part 5 Maint SQL Server 2000
 ...arn To Identify guidelines for configuring SQL Server Agent. Identify guidelines for using SQLAgentMail and SQL Mail. Configure a Microsoft Outlook Exchange profile for your administrative account. Identify the goals of SQL Server 2000 monitoring. Identify guidelines for performance tuning. Identify the factors to consider when detecting database performance problems. Audience The more...ZENworks 2 0 Desktop Mgmt Part 2
...ing a workstation object. Distribute a Remote Management agent using the Application Launcher. Establish security parameters through the Remote Management policy in a user policy package object. Match the Remote Management utility with its function. Connect to a target workstation using NetWare Administrator. Label each Viewing window toolbar button with its function. Execute an more...Windows 2000 Network Infrastructure Admin --Part 4 Security
...s will learn to encrypt a file; add and remove a recovery agent; identify the benefits and protocols of Internet Protocol Security (IPSec); enable and configure IPSec; and manage, monitor, and troubleshoot IPSec. L earn To: Manage Public Key Infrastructure (PKI), Certification Authority (CA), and certificates. Identify the uses of Encrypting File System. Encrypt a file. Add and more...Windows 2000 Network Infrastructure Admin --Part 4 Security
...s will learn to encrypt a file; add and remove a recovery agent; identify the benefits and protocols of Internet Protocol Security (IPSec); enable and configure IPSec; and manage, monitor, and troubleshoot IPSec. L earn To: Manage Public Key Infrastructure (PKI), Certification Authority (CA), and certificates. Identify the uses of Encrypting File System. Encrypt a file. Add and more...TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2
...n errors, manage the DHCP databas and create a DHCP relay agent.
Identify the definition of NetBIOS and NetBIOS names.
Identify the functions and advantages of WINS.
C ontent Emphasis
Skills-Based
A udience
This course is for IT professionals seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills necessary to set up, more...TCP IP Internetworking on Windows NT 4 0 Curriculum
...es from a DHCP server; install and configure a DHCP relay agent; backup and restore a DHCP database; describe the types of services provided by NetBIOS over TCP/IP; explain how the HOSTS file resolves a host name to an IP address on local and remote networks; install and configure a WINS server; backup and restore the WINS database; explain the Windows NT browsing service; describe the domain more...Windows NT Server 4 0 Routing RAS - Part 3
...r a Windows NT router.
Identify the role of DHCP Relay Agent in DHCP client configuration and configure the DHCP Relay Agent.
Describe the RRAS support features for the IPX/SPX networks.
Configure PPTP and RADIUS on a Windows NT server.
C ontent Emphasis
Skills-Based
A udience
This course is intended for system administrators already familiar with routing protocols and more...Windows NT Server 4 0 Installation Configuration- Part 1
...protocol routing to server as Internet router, DHCP Relay Agent and IPX router. Configure the Directory Replicator service at a domain controller to start automatically. Configure the Directory Replicator service between two domain controllers. Configure the Windows NT Server to perform as a Preferred Master Browser. Unit 2: Configure NT Server Components Duration: 2 Hour(s) more...Windows NT Server 4 0 Routing RAS - Part 3
...r a Windows NT router.
Identify the role of DHCP Relay Agent in DHCP client configuration and configure the DHCP Relay Agent.
Describe the RRAS support features for the IPX/SPX networks.
Configure PPTP and RADIUS on a Windows NT server.
C ontent Emphasis
Skills-Based
A udience
This course is intended for system administrators already familiar with routing protocols and more...Lotus Domino R5 Development Part 7 Developing Applications for the Notes R5
... a simple action in a form. Combine simple actions in an agent to build complex functions. Match the methods of information collection with their functions. Create an action to collect information by using the Prompt function. Create an action to collect information by using the Picklist function. Create an action to collect information using the Dialogbox function. Identify the uses of more...Oracle8 Network Administration Net8 Configuration and Troubleshooting
...es server. Identify the concepts related to intelligent agent and Multi-Threaded Server (MTS), the two configuration options on Net8. Examine the working of Connection Manager. Identify the checks and configurations that can be performed for troubleshooting network problems. Match options for the Trace Assistant utility with appropriate information from the log and trace files. C more...Oracle8 Network Administration Net8 Architecture Configuration
...a two-tier network. Identify the services provided by an agent in an n-tier network. Identify the connectivity issues that must be addressed in an enterprise network environment. Identify the features introduced in Net8. Identify the benefits of Oracle Names. Identify the features that can be configured for Connection Manager. Identify the features of the Oracle Security Server. Identify more...Lotus Notes R5 Managing and Sharing Information
...Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage Web pages in Lotus Notes; and subscribe to various databases to obtain information based on selection criteria. L earn To: Design and manage forms and views. Search domains, address books and the Internet for information. 0 Automate routine tasks by using more...Lotus Notes R5 Managing and Sharing Information
...Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage Web pages in Lotus Notes; and subscribe to various databases to obtain information based on selection criteria. L earn To: Design and manage forms and views. Search domains, address books and the Internet for information. 0 Automate routine tasks by using more...Lotus Notes R5 Messaging and Working Remotely
.... Forward a mail message. Set up the Out of Office mail agent. Print a mail message. Open a mail attachment by using the options in the Attachment dialog box. Save a mail attachment to the hard disk by detaching the attachment. Print a mail attachment from an application. Unit 2: Messaging: Advanced Features Duration: 2 - 3 Hour(s) Sort mail messages in the Inbox folder by more...Lotus Notes R5 Messaging and Working Remotely
.... Forward a mail message. Set up the Out of Office mail agent. Print a mail message. Open a mail attachment by using the options in the Attachment dialog box. Save a mail attachment to the hard disk by detaching the attachment. Print a mail attachment from an application. Unit 2: Messaging: Advanced Features Duration: 2 - 3 Hour(s) Sort mail messages in the Inbox folder by more...Oracle Workflow 11i10 Configuring Oracle Workflow Components
...vice components and specific service components including agent listeners and notification mailers. Finally, it covers queue propagation and agent activity details.
Learn To:
Identify the mandatory steps for setting up Oracle Workflow.
Identify options that enable you to set up global workflow preferences.
Identify key concepts related to setting up an Oracle Workflow directory more...Essentials of Business Law Employment Law
...t law essentials. This program identifies the elements of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute wrongful discharge and a violation of employee rights. In addition, the program covers more...Consulting Skills The Consulting Process
Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing more...NetWare 5 Advanced Administration - Part 1
C ourse Overview
This is the first course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure, and administer a complex NetWare 5 network. This course will cover upgrading to NetWare 5, the NetWare server, and the Server Console.
L earn To:
Identify the methods for upgrading to a NetWare 5 more...NetWare 5 Advanced Administration - Part 3
...begin the install procedure for the Novell Target Service Agent (TSA) for Windows 95/98.
Perform the steps to provide the path to finish the install procedure for Novell TSA for Windows 95/98.
Perform the steps to select the data to be backed up for a workstation.
Perform the steps to configure a file system for a restore job.
Perform the steps to select where to restore data for a file more...Oracle Workflow 11i10 Communications Function Activities
...kflow process definition. The course also covers systems, agents, and external system registration. Finally, it covers the options that enable you to send events to an agent.
Learn To:
Identify features of systems.
Identify features of agents.
Identify options that enable you to define and maintain agents.
Define a function activity.
Identify features of external function more...Oracle 11i10 System Admin Workflow Applications Manager
...the Business Event System.
Identify options to schedule agent listeners and propagation.
Identify the optional steps that you can perform while setting up Oracle Workflow.
Unit 2: OAM
Identify features of Oracle Applications Manager (OAM).
Identify features of the Oracle Applications Manager (OAM) console.
Identify tasks to set up different features of the Oracle Applications more...Windows NT Server 4 0 Routing RAS - Part 4
Course Overview
This course is the final part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0.
L earn To:
Identify the attributes of Demand Dial routing and configure Demand Dial routing on a Windows NT Server.
Implement, test and troubleshoot DDR.
Identify the more...TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4
...ll SNMP service on a Windows NT computer.
Configure SNMP agent services on a Windows NT computer.
Verify communications between the SNMP service and an SNMP management systems by using the SNMPUTIL utility.
Sequence the steps by which the SNMP service processe information requests from management systems.
Unit 4: Troubleshooting Microsoft TCP/IP
Duration: 2 Hour(s)
Match the more...SQL Server 7 0 System Administration - Part 5
...ush and pull subscription methods.
Match the replication agent with its appropriate attributes.
Identify conflict resolution attributes.
Analyze and label the components of the merge replication process.
Analyze and label the components of the snapshot replication process.
Analyze and label the components of the transactional replication process.
Analyze and label the components of more...SQL Server 7 0 System Administration - Part 1
Course Overview
This is the first course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0.
L earn To:
Identify the main components of the SQL Server.
Understand the properties of SQL Server Architecture, including the underlying technical details.
Understand the components of SQL more...NetWare 5 Advanced Administration - Part 3
...begin the install procedure for the Novell Target Service Agent (TSA) for Windows 95/98.
Perform the steps to provide the path to finish the install procedure for Novell TSA for Windows 95/98.
Perform the steps to select the data to be backed up for a workstation.
Perform the steps to configure a file system for a restore job.
Perform the steps to select where to restore data for a file more...NetWare Service and Support Upgrade - Part 3
...ol analyzers.
Identify the features of NetWare LANalyzer Agent and LANalyzer for Windows (LZFW).
Identify the guidelines to troubleshoot the Novell Client for Windows 95 and Windows NT Workstation.
Troubleshoot a Windows workstation by eliminating the hardware-related issues.
Troubleshoot a Windows workstation by verifying that the latest client software is installed.
Eliminate more...NetWare Service and Support Upgrade - Part 4
...oot the NDPS printing problem that is caused if a Printer Agent is set to pause all printer output.
Troubleshoot the NDPS printing problem that is caused if NDPS Manager is unloaded from the server.
Unit 2: Troubleshooting Queue-Based Printing
Duration: 3 - 4 Hour(s)
Sequence the steps to set up network printing for NetWare 4.x and NetWare 5.
Set up queue-based printing on a more...Oracle 11i 2 6 Implement Workflow Fundamentals Part 4
...features of service components.
Identify features of an agent listener.
Identify features of notification mailers.
Identify features of the notification mailer configuration wizard.
Identify features of queue propagation schedules and agent activities.
Unit 2: Utilities (1.75 hours)
Identify uses of the Workflow Definition Loader program.
Identify features of the Workflow XML more...Oracle Database 10g Administration Workshop II Part 1
This course will teach learners to configure an Oracle database for multilingual applications and distributed database access. Students will also practice various methods of recovering the database, using RMAN, SQL, and Flashback technology.
Learn To:
Match goals of Oracle Database 10g manageability features with the methods of achieving them.
Identify features of the Oracle Database more...Customer Relationship Management CRM
SAP Customer Relationship Management (CRM) - Overview introduces the trainee to the term Customer Relationship Management (CRM) and its objectives, as well as looking at the basic principles of SAP CRM and explaining what SAP CRM can be used for. Furthermore, the trainee will be introduced to the individual applications of CRM and their most important features. Learn To: o CRM and the SAP CRM more...WebSphere MQ Essentials System Administration I
... To identify features of a message channel agent (MCA). Audience Technical personnel who require the skills to be an administrator for WebSphere MQ on any of the supported distributed platforms. This does not include OS/390 and z/OS. Participants may provide support to others performing this task. IBM WebSphere MQ Essentials Introduction or equivalent knowledge are a more...WebSphere MQ Essentials System Administration I
... To identify features of a message channel agent (MCA). Audience Technical personnel who require the skills to be an administrator for WebSphere MQ on any of the supported distributed platforms. This does not include OS/390 and z/OS. Participants may provide support to others performing this task. IBM WebSphere MQ Essentials Introduction or equivalent knowledge are a more...Call Center Mgt Managing an Inbound Call Center
... Identify the functions of an inbound call center agent. Provide consultation to a company that wants to establish a call center. Select building considerations. Sequence the process for forecasting call volume. Guide the creation of a local call center. Audience The more...Six Sigma Managing Six Sigma Projects
...nge. Identify the role of a change agent. Identify three leadership support activities. Identify how to develop an internal support network. Identify ways of transforming staff functions. Simulation Overview: In the simulation at the end of this unit, you more...HIPAA Privacy Insurers
...ative HIPAA seminars with Michael Krantz, Insurance Sales Agent, but you will both require several more training sessions before you are certified by HIPAA. Unit 3: HIPAA and Privacy Policy (1 - 2 hours) Identify characteristics of consent. Identify nine elements for creating a valid authorization. Identify guidelines more...Lotus Notes Domino R5 Development Part 1 Basic Concepts
... message with a return receipt. Enable the out of office agent in Notes R5. Create a calendar entry by using the Welcome page. Create a group calendar entry by using the Calendar pane. Unit 3: Working with Domino Databases Duration: 2 Hour(s) Match the components of a Domino database with their functions. Match the types of fields in a Domino R5 database with their functions. more...Lotus Domino R5 Development Part 6 Developing Applications for Web Clients
... an attachment using the OpenElement URL command. Run an agent by using the OpenAgent URL command. Authenticate a user by using the Login URL command. Identify the methods to specify HTML in notes forms. Specify HTML code by using the PassThru HTML option. Specify HTML code by using the HTML paragraph style. Pass HTML directly to the browser by using the HTML field. Create HTML tag more...Oracle e-Business 11i System Admin Fundamentals 5
This is the fifth course of five that teaches 11i System Administrators the concepts and fundamentals of their role. Its area of coverage is Workflow. The first unit covers the key components of Oracle workflow. The second unit covers the management of Workflow processes and notifications. The third unit covers guidelines for using Workflow Manager and Oracle Alert.
Learn To:
Identify more...Designing for Cisco Internetwork Solutions Part 5
This is the fifth and final course in the Designing Cisco Internetworking curriculum, which is designed to prepare learners for the CCDA DESGN exam 640-861. The course covers basic network management concepts and protocols, network features and functional areas. It also covers network service levels and service level management.
Learn To:
Identify characteristics of network management more...CIW Internetworking Professional Part 4 Network Management
...ent will learn how to install and configure SNMP and SNMP agents. This course will also introduce the features and functions of MIB as well as the functions of SNMP in an enterprise. Finally, the student will also receive instruction on SNMPv2 and SNMPv3. Learn To • Identify features of network management. • Identify features of management functional areas. • Identify more...Advanced Six Sigma Preparing for Black Belt Projects
In Advanced Six Sigma: Preparing for Black Belt Projects, you will focus on the responsibilities that Black Belts must fulfill concerning Six Sigma projects. You will learn the variety of tools a Black Belt should be able to use, as well as the Six Sigma processes you will need to utilize when leading Six Sigma projects.
Learn To:
Understand the role of the Black Belt.
Understand how more...
From Training Link Education S.E.A
Certificate in Airline & Airport Passenger Service Agent Skills
...skills and characteristics required for passenger service agents to be effective
Display an understanding of the verbal skills [and industry knowledge] required of passenger service agents
Understand the written skills [and standards] required of passenger service agents
Describe the essential features and equipment encountered in a passenger service agents environment
Demonstrate the more...
From ProTrain Online
Advanced Income Tax Preparation - Online
 ...agent, accountant, lawyer, financial planner, business owner, experienced tax preparer, or just interested in increasing your tax knowledge, the Advanced Course will enable you to prepare more complex individual tax returns. This Course provides the critical education and knowledge which make the graduates more competent and successful than their competitors. Students normally enroll in this more...
From Backup Training Corporation
Surveillance
...sented by Rex McMillan, a recently retired Senior Special Agent for the United States Customs Service and Drug Enforcement Agency. It will provide a comprehensive look at the different surveillance techniques, including foot and vehicle, using air support, using cover, and fostering a team environment. The course will be brought to life with interactive segments from the instructor, exciting more...
From Teach Me IT
Managing Oracle8 Networks
...acle Names Server, Connection Manager, Oracle Intelligent Agent, and Multithreaded Server. It teaches the users to troubleshoot and implement network security in an Oracle8 network. After completing this course, the users will be able to:
Describe Oracle8 networks and network connectivity
List Oracle8 networking components and tools
List the functions of Net8
Describe the Net8 architecture more...Introducing TCP/IP
The Introducing TCP/IP WBT is the first course in the Working with TCP/IP curriculum. This course familiarizes the audience with the fundamentals of TCP/IP, such as its various features, architecture, installation procedures, network support, and maintenance. The course also discusses installation, configuration, and maintenance of WINS server as well as the Domain Name System. After completing more...
From Gotham Writers Workshop
How to Get Published Workshop taught by NY Literary Agent
...ques for getting published from a true insider a literary agent.
You ve spent months, maybe years, sweating and swearing over a writing project. Why not spend just a little time learning how to maximize your chance of getting published? There is no sure path or magic formula for publication. But there are definite Do s and Don t s and there are time-tested steps to follow. We won t tell you more...
From Skillspride Online Training
Lotus Notes 4.6 Mail, Calendar & Schedule User Introduction
This course introduces the readers to the basic features of Lotus Notes Mail. At the end of the course, users will be able to confidently send, reply to and forward mail, create draft mail and stationery, change letterheads, create folders to store mail, create and manage tasks, send bookmarks and phone messages, create private groups, archive mail messages, use the out of office agent and more...Lotus Notes 4.5 Mail, Calendar & Schedule User Introduction
This course introduces the readers to the basic features of Lotus Notes Mail. At the end of the course, users will be able to confidently send, reply to and forward mail, create draft mail and stationery, change letterheads, create folders to store mail, create and manage tasks, send bookmarks and phone messages, create private groups, archive mail messages, use the out of office agent and more...
From F+W Publications, Inc.
Writing the Novel Proposal from Writers Online Workshops
...shed, you need to know how to approach the editors and/or agents -- professionally and effectively. Creating a novel proposal may be the most difficult writing assignment you'll ever have to face. This workshop from WritersOnlineWorkshops.com will show you how to create this most important marketing tool -- and how to make sure your work catches the eye of an editor or agent.
At the more...
From Education Systems
Air Fares
Learn the air fare terms, codes, fare construction principles and fare application rules necessary to find, interpret and apply the lowest applicable fare to your clients air itinerary. Practice the interpretation of the multiple air transportation taxes and fees applicable to air travel. Air fares are historically difficult to interpret and apply. This course presents the basics in a simple more...Air Reservations
Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. You will learn the terminology, the policies and the procedures of airline travel and airline reservations. While the sale of air travel is no longer the major revenue producer for travel professionals, it is a vital part of the travel industry as the most used mode of more...Automated Air Fares and Ticket
Prerequisite course: Automated Air Reservations You will learn to find the lowest applicable fare for your client as you utilize the Computer Reservation System (CRS) Sabre to display fares between city pairs and the Sabre pricing system to calculate the total fare, including fees and taxed for the simplest and most complex domestic air itineraries. You will be using RTS , a hands on Computer more...Automated Air Reservations
You will learn to book air reservations using RTS , a hands on Computer Reservation System (CRS) simulation of Sabre in conjunction with the online tutorial. Each lesson combines selections from a proven Sabre text with helpful hints and instruction to most effectively use the realistic simulator, RTS Sabre . You will learn and practice the basic functions of Sabre as used by travel more...Automated Car Rental and Hotel Accommodations Prerequisite course: Automated Air Reservations You will learn to research, select and book car rentals and hotel rooms using RTS , a hands on Computer Reservation System ( | ||||||||||