Online Agent eLearning - Training Resources

Beginning Travel Career 5 Week Onlineworkshop An intensive course designed for anyone interested in a career in the travel industry. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book.  more...

Advanced Travel Career 6 Week Onlineworkshop This course will build on basic knowledge of the travel industry and is designed for those who have completed Beginning Travel or who are considering returning to the travel field after an absence and would like a refresher course. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program,  more...

Global Travel Geography Culture Designed to orient the potential travel professional to global geography and culture A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book.  more...

Travel Agency Computer Training Competencies This course is for those who will focus on gaining hands-on knowledge with one of the airlines computer reservations system used by travel agencies and airlines. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book.  more...

The Travel Agent s Approach to Booking Cruises This course is designed to demonstrate how knowledge of the cruise industry can translate into more effective package salesmanship. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book.  more...

How to Work for Yourself as a Homebased Travel Agent Video Course Learn from a travel agent expert--This 2 hour video is designed to set you up in your home as a travel professional.  more...

Travel Sales and Trends - Instructor Led Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler.  more...

Tour Operator Certificate - Instructor Led ...Agent Certificate provides comprehensive training necessary to become an effective tour operator. This includes instruction in the ground transporation, air reservations, tour products, sales and customer service and air fares. The Tour Operator Certificate Program consists of seven individual courses (see course list below). Each course includes instruction, student-instructor interacation  more...

Travel Agent Certificate Program - Instructor Led ...Agent Certificate provides comprehensive training necessary to become an effective travel professional. This includes instruction in the Sabre Computer Reservation Systems, travel reservations, fares and tickets, leisure travel products, destination geography and travel sales and customer service. The Travel Agent Certificate Program consists of twelve individual courses (see course list  more...

The Cruise Market - Instructor Led Earn great commissions by booking cruises, one of the fastest growing segments of the travel industry. Learn the basics of the cruise product, cruise classifications, destinations, types of cruises, print resources and non-automated reservations procedures.  more...

Taking Off In Travel - Instructor Led This course provides an overview of the basics of the travel industry and career opportunities available. Enjoy a fun, realistic presentation of: air travel, car rentals, hotel accommodations, rail travel, tours, and cruises. Group travel, incentive travel, meetings and conventions, in-bound tourism, international travel and niche travel are also discussed. There will be opportunities for learning  more...

Selling Vacation Packages and Tours - Instructor Led Earn great commissions by booking vacation packages and tours, one of the fastest growing segments of the travel industry. Learn the basics of the tour product, components of tours, tour destinations, types of vacation packages and tours, print and electronic resources and non-automated tour booking procedures.  more...

Ground Transportation - Instructor Led You will find car rental a relatively simple product to sell and book and commissions are reasonable. Some seventy percent of North Americans travel by car while vacationing. Learn the basics of the product, policies, procedures, codes, pricing and distribution.  more...

Hotels and Lodging - Instructor Led Earn great commissions by booking your client s hotel accommodations. Learn the basics of the hotel product, rate structure, property and room classifications, codes, published and automated resources and non-automated reservations procedures.  more...

Hotel Certificate Program - Instructor Led The Hotel Certificate Program provides comprehensive training necessary to become an effective travel professional in a hotel. This includes instruction in hotle products, sales and customer service and ground transportation. The Hotel Certificate Program consists of four individual courses (see course list below). Each course includes instruction, student-instructor interacation through email  more...

Fares and Tickets International - U.S. - Instructor Led International air travel has expanded exponentially in the past decade and promises to continue to grow. This course will provide you with the skills required to meet the needs of your international air travelers.  more...

Fares and Tickets International - Canadian International air travel has expanded exponentially in the past decade and promises to continue to grow. This course will provide you with the skills required to meet the needs of your international air travelers.  more...

Front Desk Agent- Instructor Led ...unting administrative tasks performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi tasks and trouble shoots each client contact. FAQ How long will it take me to complete the course? Each course will take you between 15 - 20 hours a piece to complete. All courses are completely internet delivered and allow you to study at  more...

Cruise Line Certificate Program - Instructor Led The Cruise Line Certificate program provides comprehensive training necessary to work for a cruise line. This includes instruction in cruise product, air reservations and customer service. The Cruise Line Certificate Program consists of six individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, assigments and  more...

Car Rental Certificate Program - Instructor Led The Car Rental Certificate provides comprehensive training necessary to work for a car rental agency. This includes instruction in the Sabre Computer Reservation Systems, travel reservations ad ground transportation. FULL DESCRIPTION The Car Rental Certificate Program consists of four individual courses (see course list below). Each course includes instruction, student-instructor interacation  more...

Automated Car Rental and Hotel Accommodations - Canadian - Instructor Led Become proficient in the automation systems used by airlines and their authorized agents. Add to your skills as you interpret car rental and hotel accommodations rate, availability, product and procedures displays and book the reservations.  more...

Automated Car Rental and Hotel Accommodations - U.S. - Instructor Led Become proficient in the automation systems used by airlines and their authorized agents. Add to your skills as you interpret car rental and hotel accommodations rate, availability, product and procedures displays and book the reservations.  more...

Automated Air Reservations - U.S. - Instructor Led Become proficient in the automation systems used by airlines and their authorized agents. Learn and practice the basic functions of Sabre as used by travel professionals to plan and book air travel. Note: This course is designed to be taken FIRST in a series of three courses: Automated Air Reservations 30 hrs Automated Air Fares and Tickets 30 hrs Automated Car Rental and Hotel Accommodations 15  more...

Automated Air Reservations - Canadian - Instructor Led Become proficient in the automation systems used by airlines and their authorized agents. Learn and practice the basic functions of Sabre as used by travel professionals to plan and book air travel. Note: This course is designed to be taken FIRST in a series of three courses: Automated Air Reservations 30 hrs Automated Air Fares and Tickets 30 hrs Automated Car Rental and Hotel Accommodations 15  more...

Automated Air Fares & Tickets - U.S. - Instructor Led Become proficient in the automation systems used by airlines and their authorized agents as you continue to practice creating PNRs and add the skills of interpreting fare quote displays and rule displays, pricing and ticketing.  more...

Automated Air Fares and Tickets - Canadian - Instructor Led Become proficient in the automation systems used by airlines and their authorized agents as you continue to practice creating PNRs and add the skills of interpreting fare quote displays and rule displays, pricing and ticketing.  more...

ARC Documents - Instructor Led Here is your ticketing course. Your air traveler will need a ticket and boarding pass to board the aircraft at departure time. The airline tickets used for air travel in the United States are issued, controlled and processed through an Area Settlement Plan administered by the Airline Reporting Corporation (ARC).  more...

Air Reservations - U.S. Domestic - Instructor Led Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. Note: This course is designed to be taken FIRST in a series of three courses: Air Reservations - U.S. Domestic, Air Fares - U.S. Domestic, ARC Documents.  more...

Air Fares - U.S. Domestic - Instructor Led Learn the air fare terms, codes, fare construction principles and fare application rules necessary to find, interpret and apply the lowest applicable fare to your client s air itinerary.  more...

Airline Certificate Program - Instructor Led The Airline Certificate provides comprehensive training necessary to work for an airline. This includes instruction in the Sabre Computer Reservation Systems, travel reservations and fares and tickets. The Airline Certificate Program consists of six individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards,  more...

Air Reservations - Canadian Domestic - Instructor Led Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel.  more...

Preparing for Inbound Sales Calls ... waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three premises of the inside  more...

Assessing Customer Behavior In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...

Technical Support Agent Survival Skills Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills.  more...

The Contact Center and the Technical Support Agent ...his course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains how the customer-centric focus affects the TSA's role in the contact center and examines the TSA profession.  more...

Technical Support Essentials ...agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the resources needed to  more...

Inbound Call Centers People Management ...its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to select the best candidates, accommodate agent diversity, and  more...

The Customer Service Agent in Action ...agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the important role that customer service agents  more...

Professional Skills for Customer Service Agents ...agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering a few vital skills.  more...

Cross-selling in a Customer Service Call ...key factor in customer call centers.As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient solutions. At the end of this positive interaction, it makes sense to recommend additional or better products that will further aid customers. Customer service agents have become a vital source of additional sales revenue for companies.To  more...

Managing Delivery Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what  more...

The Six Sigma Change Agent ...agent? How does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success, so this course will  more...

SQL Server 2000 Database Admin Part 5 Maint SQL Server 2000 ...arn To Identify guidelines for configuring SQL Server Agent. Identify guidelines for using SQLAgentMail and SQL Mail. Configure a Microsoft Outlook Exchange profile for your administrative account. Identify the goals of SQL Server 2000 monitoring. Identify guidelines for performance tuning. Identify the factors to consider when detecting database performance problems. Audience The  more...

ZENworks 2 0 Desktop Mgmt Part 2 ...ing a workstation object. Distribute a Remote Management agent using the Application Launcher. Establish security parameters through the Remote Management policy in a user policy package object. Match the Remote Management utility with its function. Connect to a target workstation using NetWare Administrator. Label each Viewing window toolbar button with its function. Execute an  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...s will learn to encrypt a file; add and remove a recovery agent; identify the benefits and protocols of Internet Protocol Security (IPSec); enable and configure IPSec; and manage, monitor, and troubleshoot IPSec. L earn To: Manage Public Key Infrastructure (PKI), Certification Authority (CA), and certificates. Identify the uses of Encrypting File System. Encrypt a file. Add and  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...s will learn to encrypt a file; add and remove a recovery agent; identify the benefits and protocols of Internet Protocol Security (IPSec); enable and configure IPSec; and manage, monitor, and troubleshoot IPSec. L earn To: Manage Public Key Infrastructure (PKI), Certification Authority (CA), and certificates. Identify the uses of Encrypting File System. Encrypt a file. Add and  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2 ...n errors, manage the DHCP databas and create a DHCP relay agent. Identify the definition of NetBIOS and NetBIOS names. Identify the functions and advantages of WINS. C ontent Emphasis Skills-Based A udience This course is for IT professionals seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills necessary to set up,  more...

TCP IP Internetworking on Windows NT 4 0 Curriculum ...es from a DHCP server; install and configure a DHCP relay agent; backup and restore a DHCP database; describe the types of services provided by NetBIOS over TCP/IP; explain how the HOSTS file resolves a host name to an IP address on local and remote networks; install and configure a WINS server; backup and restore the WINS database; explain the Windows NT browsing service; describe the domain  more...

Windows NT Server 4 0 Routing RAS - Part 3 ...r a Windows NT router. Identify the role of DHCP Relay Agent in DHCP client configuration and configure the DHCP Relay Agent. Describe the RRAS support features for the IPX/SPX networks. Configure PPTP and RADIUS on a Windows NT server. C ontent Emphasis Skills-Based A udience This course is intended for system administrators already familiar with routing protocols and  more...

Windows NT Server 4 0 Installation Configuration- Part 1 ...protocol routing to server as Internet router, DHCP Relay Agent and IPX router. Configure the Directory Replicator service at a domain controller to start automatically. Configure the Directory Replicator service between two domain controllers. Configure the Windows NT Server to perform as a Preferred Master Browser. Unit 2: Configure NT Server Components Duration: 2 Hour(s)  more...

Windows NT Server 4 0 Routing RAS - Part 3 ...r a Windows NT router. Identify the role of DHCP Relay Agent in DHCP client configuration and configure the DHCP Relay Agent. Describe the RRAS support features for the IPX/SPX networks. Configure PPTP and RADIUS on a Windows NT server. C ontent Emphasis Skills-Based A udience This course is intended for system administrators already familiar with routing protocols and  more...

Lotus Domino R5 Development Part 7 Developing Applications for the Notes R5 ... a simple action in a form. Combine simple actions in an agent to build complex functions. Match the methods of information collection with their functions. Create an action to collect information by using the Prompt function. Create an action to collect information by using the Picklist function. Create an action to collect information using the Dialogbox function. Identify the uses of  more...

Oracle8 Network Administration Net8 Configuration and Troubleshooting ...es server. Identify the concepts related to intelligent agent and Multi-Threaded Server (MTS), the two configuration options on Net8. Examine the working of Connection Manager. Identify the checks and configurations that can be performed for troubleshooting network problems. Match options for the Trace Assistant utility with appropriate information from the log and trace files. C  more...

Oracle8 Network Administration Net8 Architecture Configuration ...a two-tier network. Identify the services provided by an agent in an n-tier network. Identify the connectivity issues that must be addressed in an enterprise network environment. Identify the features introduced in Net8. Identify the benefits of Oracle Names. Identify the features that can be configured for Connection Manager. Identify the features of the Oracle Security Server. Identify  more...

Lotus Notes R5 Managing and Sharing Information ...Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage Web pages in Lotus Notes; and subscribe to various databases to obtain information based on selection criteria. L earn To: Design and manage forms and views. Search domains, address books and the Internet for information. 0 Automate routine tasks by using  more...

Lotus Notes R5 Managing and Sharing Information ...Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage Web pages in Lotus Notes; and subscribe to various databases to obtain information based on selection criteria. L earn To: Design and manage forms and views. Search domains, address books and the Internet for information. 0 Automate routine tasks by using  more...

Lotus Notes R5 Messaging and Working Remotely .... Forward a mail message. Set up the Out of Office mail agent. Print a mail message. Open a mail attachment by using the options in the Attachment dialog box. Save a mail attachment to the hard disk by detaching the attachment. Print a mail attachment from an application. Unit 2: Messaging: Advanced Features Duration: 2 - 3 Hour(s) Sort mail messages in the Inbox folder by  more...

Lotus Notes R5 Messaging and Working Remotely .... Forward a mail message. Set up the Out of Office mail agent. Print a mail message. Open a mail attachment by using the options in the Attachment dialog box. Save a mail attachment to the hard disk by detaching the attachment. Print a mail attachment from an application. Unit 2: Messaging: Advanced Features Duration: 2 - 3 Hour(s) Sort mail messages in the Inbox folder by  more...

Oracle Workflow 11i10 Configuring Oracle Workflow Components ...vice components and specific service components including agent listeners and notification mailers. Finally, it covers queue propagation and agent activity details. Learn To: Identify the mandatory steps for setting up Oracle Workflow. Identify options that enable you to set up global workflow preferences. Identify key concepts related to setting up an Oracle Workflow directory  more...

Essentials of Business Law Employment Law ...t law essentials. This program identifies the elements of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute wrongful discharge and a violation of employee rights. In addition, the program covers  more...

Consulting Skills The Consulting Process Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing  more...

NetWare 5 Advanced Administration - Part 1 C ourse Overview This is the first course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure, and administer a complex NetWare 5 network. This course will cover upgrading to NetWare 5, the NetWare server, and the Server Console. L earn To: Identify the methods for upgrading to a NetWare 5  more...

NetWare 5 Advanced Administration - Part 3 ...begin the install procedure for the Novell Target Service Agent (TSA) for Windows 95/98. Perform the steps to provide the path to finish the install procedure for Novell TSA for Windows 95/98. Perform the steps to select the data to be backed up for a workstation. Perform the steps to configure a file system for a restore job. Perform the steps to select where to restore data for a file  more...

Oracle Workflow 11i10 Communications Function Activities ...kflow process definition. The course also covers systems, agents, and external system registration. Finally, it covers the options that enable you to send events to an agent. Learn To: Identify features of systems. Identify features of agents. Identify options that enable you to define and maintain agents. Define a function activity. Identify features of external function  more...

Oracle 11i10 System Admin Workflow Applications Manager ...the Business Event System. Identify options to schedule agent listeners and propagation. Identify the optional steps that you can perform while setting up Oracle Workflow. Unit 2: OAM Identify features of Oracle Applications Manager (OAM). Identify features of the Oracle Applications Manager (OAM) console. Identify tasks to set up different features of the Oracle Applications  more...

Windows NT Server 4 0 Routing RAS - Part 4 Course Overview This course is the final part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the attributes of Demand Dial routing and configure Demand Dial routing on a Windows NT Server. Implement, test and troubleshoot DDR. Identify the  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 ...ll SNMP service on a Windows NT computer. Configure SNMP agent services on a Windows NT computer. Verify communications between the SNMP service and an SNMP management systems by using the SNMPUTIL utility. Sequence the steps by which the SNMP service processe information requests from management systems. Unit 4: Troubleshooting Microsoft TCP/IP Duration: 2 Hour(s) Match the  more...

SQL Server 7 0 System Administration - Part 5 ...ush and pull subscription methods. Match the replication agent with its appropriate attributes. Identify conflict resolution attributes. Analyze and label the components of the merge replication process. Analyze and label the components of the snapshot replication process. Analyze and label the components of the transactional replication process. Analyze and label the components of  more...

SQL Server 7 0 System Administration - Part 1 Course Overview This is the first course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. L earn To: Identify the main components of the SQL Server. Understand the properties of SQL Server Architecture, including the underlying technical details. Understand the components of SQL  more...

NetWare 5 Advanced Administration - Part 3 ...begin the install procedure for the Novell Target Service Agent (TSA) for Windows 95/98. Perform the steps to provide the path to finish the install procedure for Novell TSA for Windows 95/98. Perform the steps to select the data to be backed up for a workstation. Perform the steps to configure a file system for a restore job. Perform the steps to select where to restore data for a file  more...

NetWare Service and Support Upgrade - Part 3 ...ol analyzers. Identify the features of NetWare LANalyzer Agent and LANalyzer for Windows (LZFW). Identify the guidelines to troubleshoot the Novell Client for Windows 95 and Windows NT Workstation. Troubleshoot a Windows workstation by eliminating the hardware-related issues. Troubleshoot a Windows workstation by verifying that the latest client software is installed. Eliminate  more...

NetWare Service and Support Upgrade - Part 4 ...oot the NDPS printing problem that is caused if a Printer Agent is set to pause all printer output. Troubleshoot the NDPS printing problem that is caused if NDPS Manager is unloaded from the server. Unit 2: Troubleshooting Queue-Based Printing Duration: 3 - 4 Hour(s) Sequence the steps to set up network printing for NetWare 4.x and NetWare 5. Set up queue-based printing on a  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 4 ...features of service components. Identify features of an agent listener. Identify features of notification mailers. Identify features of the notification mailer configuration wizard. Identify features of queue propagation schedules and agent activities. Unit 2: Utilities (1.75 hours) Identify uses of the Workflow Definition Loader program. Identify features of the Workflow XML  more...

Oracle Database 10g Administration Workshop II Part 1 This course will teach learners to configure an Oracle database for multilingual applications and distributed database access. Students will also practice various methods of recovering the database, using RMAN, SQL, and Flashback technology. Learn To: Match goals of Oracle Database 10g manageability features with the methods of achieving them. Identify features of the Oracle Database  more...

Customer Relationship Management CRM SAP Customer Relationship Management (CRM) - Overview introduces the trainee to the term Customer Relationship Management (CRM) and its objectives, as well as looking at the basic principles of SAP CRM and explaining what SAP CRM can be used for. Furthermore, the trainee will be introduced to the individual applications of CRM and their most important features. Learn To: o CRM and the SAP CRM  more...

WebSphere MQ Essentials System Administration I ... To identify features of a message channel agent (MCA). Audience Technical personnel who require the skills to be an administrator for WebSphere MQ on any of the supported distributed platforms. This does not include OS/390 and z/OS. Participants may provide support to others performing this task. IBM WebSphere MQ Essentials Introduction or equivalent knowledge are a  more...

WebSphere MQ Essentials System Administration I ... To identify features of a message channel agent (MCA). Audience Technical personnel who require the skills to be an administrator for WebSphere MQ on any of the supported distributed platforms. This does not include OS/390 and z/OS. Participants may provide support to others performing this task. IBM WebSphere MQ Essentials Introduction or equivalent knowledge are a  more...

Call Center Mgt Managing an Inbound Call Center ... Identify the functions of an inbound call center agent. Provide consultation to a company that wants to establish a call center. Select building considerations. Sequence the process for forecasting call volume. Guide the creation of a local call center. Audience The  more...

Six Sigma Managing Six Sigma Projects ...nge. Identify the role of a change agent. Identify three leadership support activities. Identify how to develop an internal support network. Identify ways of transforming staff functions. Simulation Overview: In the simulation at the end of this unit, you  more...

HIPAA Privacy Insurers ...ative HIPAA seminars with Michael Krantz, Insurance Sales Agent, but you will both require several more training sessions before you are certified by HIPAA. Unit 3: HIPAA and Privacy Policy (1 - 2 hours) Identify characteristics of consent. Identify nine elements for creating a valid authorization. Identify guidelines  more...

Lotus Notes Domino R5 Development Part 1 Basic Concepts ... message with a return receipt. Enable the out of office agent in Notes R5. Create a calendar entry by using the Welcome page. Create a group calendar entry by using the Calendar pane. Unit 3: Working with Domino Databases Duration: 2 Hour(s) Match the components of a Domino database with their functions. Match the types of fields in a Domino R5 database with their functions.  more...

Lotus Domino R5 Development Part 6 Developing Applications for Web Clients ... an attachment using the OpenElement URL command. Run an agent by using the OpenAgent URL command. Authenticate a user by using the Login URL command. Identify the methods to specify HTML in notes forms. Specify HTML code by using the PassThru HTML option. Specify HTML code by using the HTML paragraph style. Pass HTML directly to the browser by using the HTML field. Create HTML tag  more...

Oracle e-Business 11i System Admin Fundamentals 5 This is the fifth course of five that teaches 11i System Administrators the concepts and fundamentals of their role. Its area of coverage is Workflow. The first unit covers the key components of Oracle workflow. The second unit covers the management of Workflow processes and notifications. The third unit covers guidelines for using Workflow Manager and Oracle Alert. Learn To: Identify  more...

Designing for Cisco Internetwork Solutions Part 5 This is the fifth and final course in the Designing Cisco Internetworking curriculum, which is designed to prepare learners for the CCDA DESGN exam 640-861. The course covers basic network management concepts and protocols, network features and functional areas. It also covers network service levels and service level management. Learn To: Identify characteristics of network management  more...

CIW Internetworking Professional Part 4 Network Management ...ent will learn how to install and configure SNMP and SNMP agents. This course will also introduce the features and functions of MIB as well as the functions of SNMP in an enterprise. Finally, the student will also receive instruction on SNMPv2 and SNMPv3. Learn To • Identify features of network management. • Identify features of management functional areas. • Identify  more...

Advanced Six Sigma Preparing for Black Belt Projects In Advanced Six Sigma: Preparing for Black Belt Projects, you will focus on the responsibilities that Black Belts must fulfill concerning Six Sigma projects. You will learn the variety of tools a Black Belt should be able to use, as well as the Six Sigma processes you will need to utilize when leading Six Sigma projects. Learn To: Understand the role of the Black Belt. Understand how  more...