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From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Project Management in Action Managing World Bank Projects
...ount
Procurement From United Nations Agency
Procurement Agents and Construction Managers
Inspection Services
Procurement in Loans To Financial Intermediary Institutions and Entities
Procurement under Public Private Partnership (PPP) Arrangements
Performance Base Procurement
Procurement under Loans Guaranteed by the Bank
Community participation in Procurement
Use of Country Systems
more...
Project Management in Action Managing World Bank Projects
...ount
Procurement From United Nations Agency
Procurement Agents and Construction Managers
Inspection Services
Procurement in Loans To Financial Intermediary Institutions and Entities
Procurement under Public Private Partnership (PPP) Arrangements
Performance Base Procurement
Procurement under Loans Guaranteed by the Bank
Community participation in Procurement
Use of Country Systems
more...
Telecommunication Systems


...s
- Incumbent Local Exchange Carriers (ILECs)
- Agents
- Resellers
- Wholesale Carriers-Carrier-to-Carrier Sales
- CLECs-A Dwindling Industry Segment
- CLECs-Local, Data, and Long Distance Services
- Pending Purchase of AT&T and MCI-The Impact of Consolidation
- Shrinking Numbers of Competitors-Financial Turmoil
- What Went Wrong?
- Intermodal
more...
Change Management and Executive Leadership in Organisations


OBJECTIVES:
1. Executive High Performance Leadership
By the end of the specified learning and development activities, delegates will be able to:
- Distinguish between the concepts of a leadera and a managerial leadera
- Demonstrate their understanding of at least 2 approaches to leadership
- Demonstrate their understanding of the relationship between fieldera s
more...
Strategic Management and Project Management


...ir understanding of the requirement of different external agents
- Assess the consequence to the organisation of its failure to meet the requirements of particular agencies
- Determine the ways in which an organisation might meet its varying accountability requirements.
4. Internal and External Organisational Analysis: A Strategic View
By the end of the specific learning
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Small Business Start-Up Expansion and Management 1


...al research;
- Propose when and how Marketing Research Agents might be utilised for conducting research on entrepreneursa behalf;
- Distinguish between a Accounting Depreciationa and a Real Depreciationa
- Engage in practical exercises to calculate depreciation on capital equipment;
- Calculate Fixed Costs;
- Calculate Rates of |return on Investment;
-
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Organisational Improvement Revitalising Organisations Through Organisational Development and Change


...rception of the organisation, among shareholders, funding agents, clients and customers, during a strategic change process.
- Manage the relationship between the organisation and its internal and external stakeholders during the different stages of the change process
- Determine the factors, which contribute to workersa resistance to change
- Suggest the efforts, which an organisation
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Financial Accounting and Management Accounting


... specific purpose financial statements?
- Stewards and agents
- Who needs financial statements?
- Summary
* Further discussions
* Test your understanding
* Application
* Problem solving and evaluation
* Activities for study groups
Module 2: A systematic approach to financial reporting: the accounting equation
Learning outcomes
-
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Dynamics Of Organisational Change Management Seminar

...to empower corporate and operational managers, and change agents, in particular, to manage the change process effectively.
- While I am aware of their general popularity, this is not just another change management seminar. It is a change management seminar with major differences, the first of which is the fact that the one on offer is research-driven.
- For example, the concept of 'change
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Creating Investment Project in the Industrial Sector


...l Research: A Practical Guide
- Using Marketing Research Agents
- Calculating Depreciation
- a Accounting Depreciationa VS a Real Depreciationa
- Calculating Fixed Costs
- Calculating Rates of |return on Investment
- Calculating Variable Costs
C) Investment Funding Sources
- National Governments
- Social Development Funds
- Investment Banks
- National Development
more...
Comprehensive Project Management


...ir understanding of the requirement of different external agents
- Assess the consequence to the organisation of its failure to meet the requirements of particular agencies
- Determine the ways in which an organisation might meet its varying accountability requirements.
4. Internal and External Organisational Analysis: A Strategic View
By the end of the specific learning
more...
MSc Human Resource Training and Development Management


...takeholders, generally.
* Shareholders and Funding Agents.
* Customers and Clients.
* Potential Customers and Clients.
* Change Institutionalisation:
* Returning To Normality.
A. 2. 11 Trainer Training
- Learning And Memory.
- Conditions Conducive To Learning And Memory.
- The Taxonomy Of Educational Objectives.
- Establishing Learning
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From iWare Logic
Oracle BI Presentation Services 10g Create ReportsDashboards
...n sending real-time, personalized alerts via intelligence agents (iBots) to Interactive Dashboards for subscribed users.
In addition to building Dashboards, students learn to perform administration tasks related to configuring and maintaining them and how to customize the user interface for Interactive Dashboards using cascading style sheets, dashboard styles, and XML message files.
more...
Oracle BI Presentation Services 10g Create ReportsDashboards
...n sending real-time, personalized alerts via intelligence agents (iBots) to Interactive Dashboards for subscribed users.
In addition to building Dashboards, students learn to perform administration tasks related to configuring and maintaining them and how to customize the user interface for Interactive Dashboards using cascading style sheets, dashboard styles, and XML message files.
more...
From Lorman Education Services
Rules of Trust Administration
Benefits strong Avoid missteps in trust administration - discover techniques to help you along the way. /strong
Your professional advice and trust knowledge is essential to your clients - make sure you're giving them your best. Attend this innovative seminar and learn to juggle trust complexities while remaining focused on what really matters: your clients' needs.
Discover ways to recognize the
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Rules of Trust Administration
IRS Form 1099 Reporting: What You Need to Know
Benefits strong The 1099 forms are confusing - can you afford to only grasp the basics? /strong
Independent contractors save your business money, but increasing IRS scrutiny can put you at risk. Fail to meet all the 1099 filing requirements and you may land in a hotbed of penalties. With a maze of 1099 forms and confusing and ever-changing IRS reporting guidelines, mastering the 1099 can be a
more...
Zoning and Land Use
Benefits strong Use inventive techniques to get through the zoning and land development process successfully. /strong
Adhering to zoning laws and development regulations is a delicate and often complex process. At this seminar, you will go beyond the basics and learn what you need to know to succeed. You will learn techniques to get through all the red tape of the entitlement process - while
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Social Security Basics and Advanced Planning Strategies
Benefits strong Help your clients get the most out of their Social Security benefits! /strong
Social Security has been the American workers' greatest investment but with the predictions of collapse and potential for changes, Social Security planning has never been more complicated. Learn about eligibility requirements, the exact procedure for the determination of benefits and a discussion of
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Title Examination
Benefits strong Don't learn the hard way - Learn from the experts. /strong
One out of three land titles require some curative action. Register today and get an overview of the title search and title examination process in California. Attending this seminar will give you an insider's grasp of common problems encountered during the title examination and how to solve them.
Benefits for You
- Get
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Basic Commercial Leases
Benefits strong Protect your organization - know the ins and outs of commercial leases. /strong
Join us for this must-attend seminar and get surefire techniques for overcoming challenges surrounding commercial leases. This seminar will walk you through the components of a commercial lease, including basic elements to include. In one day you will learn valuable tips in drafting the leases in
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Landlord and Tenant Law
Benefits strong Learn valuable techniques on interpreting and implementing key landlord-tenant law basics. /strong
From the rental agreement to security deposits and eviction actions, you need to stay on top of all aspects of landlord-tenant law. Register today for this informative seminar and get clarification on how to perform key property management duties without hassle. You will find out
more...
Document Retention and Destruction
Benefits strong Are you sure you want to throw that document away? /strong
New regulations - the constant threat of audits - the increased use of e-Discovery - in today's changing legal environment, you're asking for trouble if you don't have an effective record retention and destruction policy in place. And even if you do, standards are changing - have your policies changed with them?
Attend
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Evictions: Residential and Commercial
Benefits strong Learn how to navigate through complex eviction procedures - and prevent costly mistakes. /strong
Register for this information-packed seminar and get a win-win approach to handling evictions in Florida. Hear about the latest trends in both residential and commercial tenancy issues. Get all your toughest questions answered regarding grounds for eviction.
Find out how you can
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Employee vs. Independent Contractor
Benefits strong Learn how to differentiate between employees and independent contractors - and prevent costly mistakes. /strong
Attend this enlightening seminar and stay abreast of the latest issues relating to independent contractors. Our seasoned professionals will provide practical answers to your most pressing questions about distinguishing between employee and independent contractor. You
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Charitable Nonprofits
Benefits strong Charitable tax-exempt organizations are under increasing scrutiny - are you following the rules? /strong
Attend this enlightening seminar and stay abreast of the issues confronted by charitable tax-exempt organizations. The charitable sector has gotten more complex, and with it the scrutiny and rules affecting it. Our seasoned professionals will provide background and practical
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Estates and Trusts
Benefits strong Avoid errors and penalties in trust and estate accounting - minimize your client's tax and heartache. /strong
Save your clients' hard-earned money - and avoid legal battles - by learning trust and estate essentials. Come to this seminar and let our experts show you how to transfer assets in a tax-efficient manner. Get the most up-to-date strategies to minimize your errors and
more...
Tax Issues Facing Oil and Gas Businesses and Mineral Interest Owners
Benefits strong The oil and gas industry in North Dakota continues to expand ... understanding the taxation of this industry is a must for any tax professional. /strong
Those who work in the oil and gas industry and related fields face frequent questions regarding taxation of the oil and gas industry. This one-day seminar is designed to provide businesses, individuals and professionals affected
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From Jef Menguin Workshops and Seminars
Train the Trainers



...agers,
coaches, role models, and mentors as key learning agents. An employeea s manager has the ultimate responsibility for supporting and sustaining development. As a result, skill sets for managers reflect this important responsibility.
Many organizations now regard their support for individual development and skills upgrading as competitive advantages in attracting and retaining
more...
Train the Trainers
From Lorman Education Services
Understanding Land Records
Benefits strong Understanding land records is critical to your success! /strong
Attend this seminar and get the practical information to better understand the process of researching and evaluating land records. Our expert speakers will help you understand how to identify real property interests and sources of land information, explain how property interests are created and transferred, and
more...
Understanding Land Records
Benefits strong Understanding land records is critical to your success! /strong
Attend this seminar and get the practical information to better understand the process of researching and evaluating land records. Our expert speakers will help you understand how to identify real property interests and sources of land information, explain how property interests are created and transferred, and
more...
Basic Commercial Leases
Benefits strong Ensure nothing gets overlooked - get on the road to success in commercial leasing. /strong
Register for this information-packed seminar and get a win-win approach to handling commercial leasing terms and current issues. Get all your toughest questions answered regarding commercial leases and tenant identity. Find out how you can prosper in spite of complex laws.
We will show you
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Overview of Entity Structures, Allocations and Schedule K-1 Preparations for Pass-Through Entity Structures
Benefits strong Avoid costly mistakes in K-1 reporting! /strong
The Internal Revenue Service's Schedule K-1 Matching Program has brought increased attention to the importance of properly preparing the Schedule K-1 and then properly interpreting and reporting the information on the taxpayer's tax return.
This seminar will look at the tax rules applicable to partnerships, LLCs and S
more...
Form 990
Benefits strong Navigate IRS Form 990 - hear the critical issues every nonprofit leader needs to know! /strong
Walk through the revised Form 990 and get the expert knowledge you need to file correctly. Exempt organizations' tax forms have become more important as they're scrutinized by the IRS, Congress, the media, competitors, disgruntled employees and others. Attend this seminar and make sure
more...
LLCs, LLPs and Partnerships: Organization and Operation
Benefits strong Steer clear of the common pitfalls that plague business entities. /strong
Choosing the proper form of business entity is crucial to the success of a new business, and more and more small businesses are choosing entity options such as LLCs and LLPs. Unfortunately, many businesses are unprepared for the legal and tax consequences associated with these entities. Attend this seminar
more...
From Bold New Directions
Resilience At Work




Resilience At Work is an experiential training program that enables participants to master the competencies of professional resilience, even during times of tremendous external change.
Participants learn to assess their own individual resilience by looking at the components that support or detract from resilience using the SUPPORT model.
Working from a platform of resilience,
more...
Resilience At Work
From Lorman Education Services
Texas Sales and Use and Franchise Tax
Benefits strong Prevent costly mistakes - learn how to navigate through Texas Sales and Use, and Franchise Tax issues. /strong
If you are doing business in Texas, this seminar is a must. Get a clear understanding of Texas tax issues. Attend this seminar and learn about the franchise tax that's filled with exemptions, deductions and preferences spanning more than 100 pages of text. Find out how
more...
Texas Sales and Use and Franchise Tax
Benefits strong Prevent costly mistakes - learn how to navigate through Texas Sales and Use, and Franchise Tax issues. /strong
If you are doing business in Texas, this seminar is a must. Get a clear understanding of Texas tax issues. Attend this seminar and learn about the franchise tax that's filled with exemptions, deductions and preferences spanning more than 100 pages of text. Find out how
more...
Form 5500: What You Need to Know to File
Benefits strong Do you work with Form 5500? With recent changes and an increased audit climate it is more important than ever to get it right. /strong
You no longer need to be overwhelmed by the complexities surrounding Form 5500. Take away the worry by expanding your knowledge about dealing with Form 5500 and related schedules. You will walk away with the confidence that comes from knowing the
more...
Texas Margin Tax
BenefitsAttend this seminar and you'll learn how to navigate through Texas margin tax issues - and prevent costly mistakes. Learn what revenues and costs businesses need to track and monitor in order to maximize their Texas state tax benefits. Find out what considerations to keep in mind when planning for commonly-owned entities.
Come learn about the tax that's filled with exemptions, deductions
more...
Subdivision Development
Benefits strong Learn how to navigate through complex subdivision procedures - and prevent costly mistakes. /strong
Subdivision development is a complex field involving the consideration of many issues. Standards, regulations and legislation imposed by provincial and municipal authorities govern issues such as land use, development standards, and roadway and infrastructure design. Design
more...
From Bold New Directions
Thriving In Times of Change



...atform of resilience, participants learn to become change agents within their own team and organization. They learn to scan for solutions, build on strengths and influence team members for results.
Workshop Benefits:
- Improved understanding of team resilience
- Enhanced team & workplace relationships
- Strengthened ability to find creative solutions
- Enhanced employee engagement
more...
Thriving In Times of Change
From Lorman Education Services
Michigan Business Taxes
Prevent costly mistakes by learning the essentials of Michigan business taxes - including all the latest updates.
Attend this cutting-edge seminar and get helpful insight and recent updates on Michigan's business taxes. You'll gain a clear understanding of the two components of the Michigan business taxes - the modified gross receipts tax and the business income tax. Meet the challenges ahead and
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Michigan Business Taxes
Eminent Domain
Learn how to navigate through complex eminent domain procedures - and prevent costly mistakes.
Attend this cutting-edge seminar and stay abreast of the latest issues related to eminent domain. You'll gain a clear understanding of appraising in eminent domain assignments. Meet the challenges ahead and find out what you need to know about condemnation lawsuits.
These are just a few of the valuable
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Real Estate Development From Beginning to End
The basics are the same in good times and in bad - learn them from the experts.
Developing real estate is tough - its even tougher in a down economy. Learn what others are doing to maneuver through and succeed in these challenging times.
Each link in the complex and multifaceted real estate development process affects the success of the project. Do you have every angle covered? This seminar
more...
Easements, Covenants and Similar Rights
You've found yourself face-to-face with an easement - now what?
You can get what you need from your real estate despite the intimidating complexity of easements, covenants and rights of way. Whether you're looking to comply with them, fight them or draft them, our local experts will give you the know-how you need to succeed - without getting caught in exhausting and expensive legal battles.
Come
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Multistate Taxation: Income, Sales and Use, and Beyond
Understand a multistate business' tax risks ... and get tips for managing them.
Mistakes made when collecting, paying or reporting tax can result in your business incurring serious liabilities - for taxes, interest and penalties. This seminar provides the perfect opportunity to get the most current information on all aspects of complicated multistate taxation. Learn from leading tax experts how
more...
Preparing for the Next Wave of Real Estate Closings
The buyers' market is coming - be prepared for it!
If you're not equipped to address the vast array of factors that can affect real estate closings, the closing experience can be unpleasant at best - and devastating at worst. Join us for this comprehensive seminar and get a detailed picture of closing issues from start to finish. Experienced professionals will give you essential information on
more...
The Basics of Employment Claims, Workers' Compensation Claims and the Interplay Between the Two
Employment and Workers' Compensation Claims - Protect your organization know how labor laws interact with workers compensation.
Register for this information-packed seminar and get a win-win approach to defenses to workers compensation claims. Hear about the latest trends in workers compensation law. Get all your toughest questions answered regarding reasonable accommodation. Find out how
more...
All About Trusts
All About Trusts - Discover how to navigate the minefields of trusts with ease.
Attend this cutting-edge seminar and you ll gain a clear understanding of the different types of trusts. Meet the challenges ahead and find out what you need to know about estate planning issues, asset protection considerations, estate and gift tax considerations, and grantor trust rules.
These are just a few of the
more...
Internet Tax Research
Internet Tax Research - Find out how to be the one your organization relies on. In our fast-paced accounting world, we re often asked to find information about state and federal tax issues sometimes at a moment s notice. Attend this teleconference and get the practical tips you need to be an effective Internet researcher.
Get a firm grasp of how to research legislative history and case law.
more...
Tax Updates and Incentives of the Emergency Economic Stabilization Act
Tax Updates and Incentives of the Emergency Economic Stabilization Act - This teleconference will explore the additions, modifications and extensions made by the Emergency Economic Stabilization Act of 2008 to the energy tax provisions of the Internal Revenue Code, and will analyze structures that may be employed to monetize or shift the tax credits and other attributes from the developer of
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The Manufacturing Deduction: What Is It and Who Qualifies?
The Manufacturing Deduction: What Is It and Who Qualifies? - This teleconference provides a technical overview of the Section 199 deduction. Participants will review the various requirements of Section 199, as well as fact patterns/examples illustrating these requirements. Attendees will be able to understand the requirements for calculating the Section 199 deduction, including qualified
more...
Profitable Strategies for Distressed Real Estate Investment Properties
Discover the most profitable strategies for distressed property investment.
Join us for this innovative seminar and get up to speed on issues related to foreclosed and pre-foreclosed property. Understand the intricacies of purchasing real estate using your 401(k). Get a handle on complicated issues surrounding government-owned and bank-owned property. Avoid problems down the road by protecting
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From Wintrac Inc.
Server Agents for Lotus Domino Designer R5
...agents that run in memory of the Domino Server. These agents run on a scheduled or event-driven basis, and are written using Simple Actions, Formulas, or LotusScript.
Emphasis is placed on understanding the security requirements and server resources required to safely and effectively run agents.
You can get a complete list of other Lotus Notes/Domino classes at
more...
CERTIFIED DIGITAL FORENSIC EXAMINER
... Forensics was developed by U. S. federal law enforcement agents during the mid to late 1980s to meet the challenges of white-collar crimes being committed with the assistance of a PC. By 1985 enforcement agents were being trained in the automated environment and by 1989 software and protocols were beginning to emerge in the discipline. The Certified Digital Forensics Examiner program is
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Managing Change Within the IT Organization
This interactive workshop describes techniques for facilitating the change process. It helps to modify long-standing IT (information technology) organizational paradigms, examines types of change, and allows participants to explore the behaviors and feelings of those experiencing change. Role-playing activities assist participants in becoming agents for change.
You can get a complete list of
more...
Lotus Domino Designer 7 Web Agents and Web Services
...ypes of design elements coded in Java or LotusScript:
Agents run by a Forma s WebQueryOpen and WebQuerySave events.
Agents run by the ?OpenAgent URL command.
Web Services that run in response to a SOAP request message.
This course covers the development and security of these design elements. You will also learn debugging and run time error handling techniques.
You can get a
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Lotus Domino Designer 8 Web Agents and Web Services
...ypes of design elements coded in Java or LotusScript:
Agents run by a Forma s WebQueryOpen and WebQuerySave events.
Agents run by the ?OpenAgent URL command.
Web Services that run in response to a SOAP request message.
This course covers the development and security of these design elements. You will also learn debugging and run time error handling techniques.
This course
more...
From L'Obel IT-Palaestra
L'Obel Certified Cognos Training
...
o IBM Cognos 8 BI - Event Studio (Action based agents notify decision makers as events happen)
o IBM Cognos Go! Search
o IBM Cognos Go! Office
o IBM Cognos Go! Mobile
o IBM Cognos PowerPlay Transformer
o IBM Cognos 8 Data Manager (formerly DecisionStream)
* Financial Performance Management
o IBM Cognos 8 Planning
more...
From Pitman Training Centre London
Lotus Course Fundamentals Of Domino 8 Application Development
The course provides the information that you need to know to successfully create and modify database applications in IBM Lotus Domino Designer 8.
It provides an overview of the Lotus Domino 8 and Lotus Domino Designer 8 environments, introduces the elements and skills that are used in creating single-database Domino applications, describes how the formula language can be used to enhance the
more...
From American Medical Institute
Airway Oxygen adminstration management Class 8 CEU
...l Pharmacological drugs actions side effects and reversal agents used in the Intubation process. This course is taught by a talented entertaining anesthesiologist and a Flight Nurse who love teaching and have many years of experience. Course includes all study materials. A Certificate of Training is provided and 6 CEU's.
$ 190. 00
Course is held in multiple locations:
580 California
more...
From Magna Training
SAP Workflow Training
...ents
o Activating templates
* Determining agents using Organizational Management
o Terminology
o Structure of organizational units, positions, and jobs
Building and using workflow
( Week 2
* Defining workflows using the Workflow Builder
* Enhancing business objects with the Business Object Builder
* Defining business process steps:
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From Contacts Plus
Stress management

More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong.
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Human Resources Training for the non HR Managers
Human Resources Training for the non HR Managers
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet
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Communication Strategies
Communication Strategies
Target Audience All Staff in work environment.
Program Duration: 2 days
Program Overview:
This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of
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Get organized for peak performanceTime Management
Get organized for peak performancea Time Managementa
Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment.
Program Duration: 2 days
Program Overview:
Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space,
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Negotiating For Results
Negotiating For Results
Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment.
Program Duration: 2 days
Program Overview:
People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace.
Negotiating is a fundamental
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Working Smarter Using Technology to Your Advantage
Working Smarter a Using Technology to Your Advantagea
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment
Program Duration: 2 days
Program Overview:
Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one
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The Minute-Takers Workshop
The Minute-Takera s Workshop
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are
more...
Developing Training Program
Developing Training Program
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
How You Will Benefit, objectives:
Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly
more...
Celebrating Diversity in the Workplace
Celebrating Diversity in the Workplace
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their
more...
Conflict Resolution Getting along in the Workplace
Conflict Resolution a Getting along in the Workplacea
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that
more...
How to Manage Anger and Violence in the Workplace
How to Manage Anger and Violence in the Workplace
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this two days workshop will take a comprehensive look at workplace violence:
more...
Getting Employees Off To a Good Start
Getting Employees Off To a Good Start
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating
more...
Managing Employee Performance
Managing Employee Performance
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into
more...
Employee Dispute Resolution Mediation through Peer Review
Employee Dispute Resolution a Mediation through Peer Reviewa
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
Have you ever been in a workplace situation where a supervisor has made a decision that you didna t agree with? Did you wish that you could ask someone else what they
more...
Closing the Generation Gap in the Workplace
Closing the Generation Gap in the Workplace
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course
more...
Business Succession Planning
Business Succession Planning
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
Change is a hallmark of todaya s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you
more...
Business Ethics for the Office
Business Ethics for the Office
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.
This two days workshop will not provide you with
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Safety in the Workplace
Safety in the Workplace
Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in work environment
Program Duration: 2 days
Program Overview:
This two days course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making
more...
Advanced Skills for the Practical Training
Advanced Skills for the Practical Training
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to
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Presentation Survival School Public Speaking
Presentation Survival Schoola Public Speakinga
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two days workshop, you will
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Facilitation Skills
Facilitation Skills
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time.
There has been a growing realization that we have to pay attention to the process elements of
more...
Using Activities to Make Training Fun
Using Activities to Make Training Fun
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ve all been somewhere where the class clown is able to lighten the mood and
more...
The Practical Trainer
The Practical Trainer
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will
more...
Conquering Your Fear of Speaking In Public Speak Easily
Conquering Your Fear of Speaking In Public a Speak Easilya
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita
more...
Survival Skills for the New Trainer
Survival Skills for the New Trainer
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and
more...
Advanced Writing Skills
Advanced Writing Skills
Target Audience HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment
Program Duration: 2 Days
Program Overview:
This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date
more...
Project Management Fundamentals
Project Management Fundamentals
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment
Program Duration: 2 days
Program Overview:
Project management isna t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra
more...
Understanding Project Management
Understanding Project Management
Target Audience: Supervisors, Seniors, &Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Project management isna t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that
more...
Business Etiquette
Business Etiquette
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
In todaya s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly
more...
Writing Reports Proposals
Writing Reports & Proposals
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment
Program Duration: 2 days
Program Overview:
This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you
more...
Control Anger Before It Controls You Anger Management
Control Anger Before It Controls Youa Anger Managementa
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well.
more...
Business Writing That Works
Business Writing That Works
Target Audience : All Staff in work environment.
Program Duration: 2 days
Program Overview:
For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the
same time clear, concise, complete, and correct.
We can think about
more...
Skills for Administrative Assistant
Skills for Administrative Assistant
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest
more...
Secrets of Change Management
Secrets of Change Management
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change.
How You Will Benefit, objectives:
By the end of the
more...
Problem Solving Decision Making
Problem Solving & Decision Making
Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment.
Program Duration: 2 days
Program Overview:
As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then
more...
Building Your Self Esteem and Assertiveness Skills
Building Your Self Esteem and Assertiveness Skills
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be
more...
Developing High Performance Teams
Developing High Performance Teams
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been
more...
Business Leadership Becoming Management Material
Business Leadership a Becoming Management Materiala
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its
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The Professional Supervisor
The Professional Supervisor
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
In todaya s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena t had the
more...
Conducting Effective Performance Reviews
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
Performance reviews are an essential component of employee development. Someone once said, a If you always do what youa ve always done, youa ll always get what youa ve always got. a And, remember what the German philosopher Goethe
more...
Building Better Teams
Building Better Teams
Target Audience: Supervisors, seniors, & Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an
more...
AT&T Certificate for Call Center Team Leaders


... a professional capabilities of your Contact Center and agents.
Here s a five days solution that will instantly improve your Team Leader performance.
The overall approach is to address core competencies and skill sets in a comprehensive manner. AT&T Solutions training treats Contact Center team leaders as critical and highly valued resources with the intent of continuing to strengthen
more...
AT&T Diploma for Agents

Even the best communicators in the world have their pitfalls. Through this course, you will gain the knowledge of how to better communicate with others as well as avoid misunderstanding. You will enhance your understanding people and know the power of empathy towards them.
This Course uncovers a new way of living, toward the excellence of life personally and professionally. It draws a new path
more...
AT&T College of Call Center Excellence For Agents


The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve
more...
From RapidBI Ltd
Business Improvement Review - Accreditation Programme





...agents to use with their clients.
Many coaches and consultants start their diagnostic process in their comfort level - but what if the cause was just outside that capability?
The Business Improvement Review is a holistic business review diagnostic, designed by qualified business advisors. Each part of the review has been specially crafted by functional specialists to provide an
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From SETTEC
Petroleum Storage Tanks Fire Fighting

Petroleum storage tanks are rare, according to worldwide statistics. Despite of this fact they happen in real life. To be ready and well prepared, organizations dealing with storage tanks handling flammable and combustible materials must be prepared for this kind of emergency.
The program describes the different types of above ground atmospheric petroleum storage tanks, and the different
more...
From Power Diversity, LLC
Customer Service and Communication Skills for Call Centers









...ategic, tactical communicators?
Do your customer service agents struggle to find the right words
when the pressure is on?
How would it feel if suddenly everyone in your department
communicated with more power, precision, and empathy, even with
difficult and demanding customers?
Whether youa re in sales, customer service, or human resources, now you can learn the same step-by-step
more...
From Pitman Training Centre Notting Hill
Lotus Course Fundamentals of Domino 8 Application Development
The course provides the information that you need to know to successfully create and modify database applications in IBM Lotus Domino Designer 8.
It provides an overview of the Lotus Domino 8 and Lotus Domino Designer 8 environments, introduces the elements and skills that are used in creating single-database Domino applications, describes how the formula language can be used to enhance the
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From Cosensa Learning & Development Ltd
NEBOSH National General Certificate
...velopment of procedures to deal with fires.
Identify the agents and work situations likely to be detrimental to health and describe how health hazards at work may be controlled.
Assist in the preparation and regular review of health and Safety policy.
Use proactive and reactive strategies to assess the risk of accidents and ill health
Suggest appropriate changes to work systems and
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From Kawas Consulting SAL
Insurance Selling Techniques




...agents to open the relationship with the clients, discover their needs, presenting the right product that would comply to the customer needs, handling different kinds of objections, and eventually CLOSE the sale.
We have the exeperience required and we are extremely efficient in delivering insurance sales trainigs since we have worked for many years with international insurance firms.
This
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From Honig IdeaGuides
Customer Service Excellence


This powerful 4-8 hour workshop will give your staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence, that's why we sub-titled this workshop "From the Inside/ Out."
Goals
Know why providing good customer service is critical
Build a model describing excellent and awful
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From Global Innovative Campus
HVAC Control Systems Design Implementation Commissioning and Operation 18 CEUs
...sent control system designers, contractors, commissioning agents, and building operators with the steps necessary to providing the best performance possible in existing buildings, and the criteria necessary to designing, implementing, and operating a high performance buildinga s control system.
WHO SHOULD ATTEND
Mechanical design engineers, control systems designers, controls
more...
From Nursing Unlimited Incorporated
Oncology Nursing Society's (ONS) - Cancer Chemotherapy Course
... cell cycle specificity to effectiveness of various chemo agents.
2. Identify procedures for safe chemo administration according to national standards.
3. Formulate a plan of care to manage adverse effects / toxicity symptoms.
Note: For a complete list of objectives including the new pediatric and biotherapy components, please call our office.
Who Should Attend:
Participants
more...
From CC Pace
Certified ScrumMaster
... training is focused on preparing ScrumMasters and Change Agents for the role they will play in the successful adoption of
Scrum in the organization. Students learn the basics of Scrum, how to get it started, and keeping it going in their organizations.
Students will learn through interactive exercises where they will use the same techniques that are needed when they start their projects.
more...
From Skills Matter
Robert Pickerings Beginning F Workshop 9 May 2011
Robert Pickering's Beginning F# Workshop is a two day course that will teach you all about F#, an exciting new language that has evolved from a Microsoft Research project into a first class citizen of Visual Studio 2010. You will discover how F# can be used to express programs concisely and efficiently; youa ll also learn how to start having fun with this enormously productive language.
more...
Robert Pickerings Beginning F Workshop
Robert Pickering's Beginning F# Workshop is a two day course that will teach you all about F#, an exciting new language that has evolved from a Microsoft Research project into a first class citizen of Visual Studio 2010. You will discover how F# can be used to express programs concisely and efficiently; youa ll also learn how to start having fun with this enormously productive language.
more...
From Last Minute Training
Client Care Representative CCR Certified Training Program 2 Days
...omer, your front line people are the companya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service Reps.
The Solution
Using a variety of interactive learning sessions, participants learn effective communications skills, active listening and problem solving skills which
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From Technology Ed
Wastewater Treatment




...eview of industrial biocides- oxidizing and non oxidizing agents, surface cleaning treatments, measurement, feeding, and system requirements, in addition to environmental and safety concerns, that are applicable to your system.
Course Outcome
After completing Wastewater Treatment Technologies, students will be equipped with a basic understanding of the following:
How to identify the
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From WDS
Supporting Windows Phone 7
Target Audience:
The Supporting Windows Phone 7 course has been developed in a modular fashion for 1st, 2nd and 3rd line support agents taking both pre-sales and post sales support questions from customers who are intending to purchase or have recently purchased a Windows Phone 7 device.
Whilst not being model specific, the materials will address the frequently asked questions and common
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From People Biz Inc.
Ask an Expert with Hilary Blair - no cost to join
Join Alicia Marie as she interviews Voice Coach Hilary Blair.
Wednesday, November 5th @ 3-4pm CST
*Finding Your Voice:
Does Your Voice Portray You or Betray You?*
Hilary has been a teacher and performer for 30+ years. She teaches voice, public speaking, and voice-over for the Denver Center for the Performing Arts and the National Theatre Conservatory, and is a professional voice-over
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From Linkage, Inc.
Organizational Culture and Change
...hrough periods of change and transition, competent change agents need access to tested and reliable measurement tools. This program, featuring The Denison Organizational Culture Surveya , will help you expand your capabilities to meet the challenge of driving bottom-line performance metrics such as sales growth, return on investment (ROI), customer satisfaction, innovation, quality, and
more...
From Pearlcatchers Ltd
Change Management and Culture
Tough competition and government reforms mean that no organisation can afford to stand still. As a result, change has moved from the traditional a unfreeze, move, refreezea approach to a much more evolutionary style where innovation and experimentation lead to continuous improvement.
To create an organisation that truly embraces change and innovation, you need three key factors:
more...
From E-Tek Computer Training
CompTIA Security 2008 Edition R2
...king a Certificate
Key Escrow and Recovery
Key Recovery Agents
Demo - Enabling EFS Recovery Agent Template
Demo - Enrolling Recovery Agent Certificate
Demo - Enabling Key Archival
Demo - Re-enrolling All Certificates
Topic C: Web Server Security with PKI
Secure Web Servers
Commercial Certificate
Demo - Requesting and Installing Web Server Certificate
Demo - Enabling SSL for
more...
From LaMarsh & Associates, Inc.
LaMarsh Partner in Change




...n which to address those issues. Yet sponsors and change agents are frustrated by the "target" mentality of employees who do not see that they, too, play a key role in a well managed change.
The Partner in Change Workshop focuses on building employees' insight into their reactions to change and how to develop a personal approach to change that will reduce their stress and increase the
more...
LaMarsh Six Sigma Managed Change(tm) Application Workshop




Making your implementation easier and sustainable...
Six Sigma is a powerful process for identifying and justifying process change. But, so often, it is people in the organization (who are being required to change their behaviors) who will determine whether the change itself can ever deliver results that are sustainable. Whether we like it or not, these "Targets" of change within the
more...
LaMarsh - The Leader as Sponsor of Change




...taff to drive the changes required. The staff, as change agents cannot succeed on their own. Even the most skilled and experienced "change agents" are at great risk without strong sponsorship from the executive team.
The Leader as Sponsor of Change is a working session designed for individual executives and leadership teams who seek to recognize the value of change management and how it
more...
LaMarsh Master of Managed Change(R) Certification





...agents in your organization.....
...are often faced with severe project barriers (e. g. sponsorship changes, the clash of competing projects, severe resistance) that require a deep understanding of change management strategies and tactics, they need to be able to look to experienced and qualified internal personnel who are seasoned masters of the change process to help them to apply Managed
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LaMarsh Managed Change(tm) Application Workshop




...anaged Change(tm) Workshop prepares individuals to become agents of change. Participants who successfully complete this program have gained a solid, working knowledge of the concepts and challenges of managing change.
The Managed Change(tm) Workshop also fulfills the Segment 1 requirements for Managed Change(tm) Agent Certification. (For more information on the Managed Change(tm) Agent
more...
From Travel Academy of India
Corporate Travel Training Program





For Travel Agents, Airline Staff, BPOs and Corporate Travel Desk Staff. The program trains to do reservation, ticketing, documentation and all travel arranegements like hotel bookings, car rentals, travel insurance, etc. for corporate travelers. Also trains to work on Computerised Reservation systems (CRS). IATA qualified instructor with over five IATA certifications and over 15 years of Industry
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CARGO Management











Cargo Management 3 Months/ 2 Hrs Alt days
1. Introduction to the Cargo industry
2. World Geography
3. Time Calculation
4. Airline Information a Names, Locations ,Codes etc
5. Airports & Aircraft a Types & Details
6. Consignment Types & Handling Procedures
7. Types of ULDs
8. Ratings a Individual Consignments/ ULDs
9. Acceptance & Dispatch
10. Air Waybill issuance
11.
more...
Dangerous Goods Regulation DGR
... in an airline, airport or with freight forwarders, cargo agents and be able to apply the international safety standards for transport of Dangerous Goods like explosives, Radioactive material etc..
DGR (IATA) (USD 265 + Coaching Fees) 3 Months/ 2 Hrs Alt days
1. Introduction to the course
2. The manual
a Applicability
a Limitations
a Classification
a Identification
a
more...
Airport Ground Handling









1. Personality development and Spoken English
2. Introduction to Airports
3. World and Indian Geography and IATA city Codes
4. Airline Names, Codes and Nationalities
5. Flight Schedules and OAG
6. International Time Calculation
7. Passenger and Cargo Terminal Layouts
8. Passenger Handling and Customer Service
9. Basic Ticketing and Fares
10. Check In/ Counter Handling and Departure
more...
From ATHENA Academy for Female Bodyguards
Training Scholarships Offered by Athena Academy for 2012 Training Calendar
...Agents are increasingly sought after because of their ability to offer unparalleled versatility. They are trained to be low profile, strategic and careful. Athena Agents do the same job as male operatives and fit very well into urban surroundings.
If you aspire to join security industry, Athena Academy is inviting you to join her team and become a professional Female Close Protection Agent.
more...
From The College of Call Center Excellence
Call Center Call Quality Assurance Certification




...gram to meet the needs of the enterprise, the center, the agents and the callers to the center. We start with the identification of the agent behaviors that will provide an excellent customer experience, i. e., reduce the customer effort to solve their problem, answer their question and drive loyalty. From this knowledge comes the development of the assessment processes, form for assessment and
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From ATHENA Academy for Female Bodyguards
Female Close Protection Operatives Training Scholarships Offered by Athena Academy for 2012 Training Calendar
...Agents are increasingly sought after because of their ability to offer unparalleled versatility. They are trained to be low profile, strategic and careful. Athena Agents do the same job as male operatives and fit very well into urban surroundings.
If you aspire to join security industry, Athena Academy is inviting you to join her team and become a professional Female Close Protection Agent.
more...
From NACE EDUCATION
Linux






... Sendmail
* Mail User, Mail Transport and Mail User Agents
* Sendmail configuration files
* Sendmail configuration with the m4 Macro language
* M4 Macro file
* Debugging Sendmail
Network File System (NFS)
* NFS operation: daemons, portmapper etc.
* Configuring an NFS server
* NFS share options: /etc/ exports
* UID re-mapping
* NFS client
more...
From ECM Mentors
Electronic Content Management Course


The Electronic Content Management course covers concepts and technologies for ECM.
This course is taught in a classroom envirinment by an instructor.
The Enterprise Content Management course is designed for;
Business Analysts
IT Management
Technical staff
Record Management personnel
Business Unit (line staff & management)
Implementation team - IT and business
Suppliers,
more...
Electronc Records Management Course


The Electronic Records Management course incorporates new and emerging best practices and technologies for managing electronic records.
This course is taught in a classroom by a certified instructor.
The Electronic Records Management course is designed for;
Business Analysts
IT Management
Technical staff
Record Management personnel
Business Unit (line staff & management)
more...
From The Real Estate Academy
Real Estate Sales Associate Post-licensing Course







Sales Associate Post-Licensing
Classroom Course
45 hours - Tuition $350
This is the required course before the first license renewal. It is a "hands-on" training course for the new sales associate. This will help increase your income, and we recommend that you take it soon after receiving your license.
Online Course
45 hours - Tuition $110
Save time and money by taking your sales
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Florida Real Estate Broker Pre-licensing Course







Broker Pre-Licensing Course
Classroom Course
72 hours - Tuition $450
If you need the structure of a classroom environment and are in the Coral Gables area, enroll in one of our convenient classes.
Online Course
72 hours - Tuition $300
Don't have time to take your broker course in a classroom? Our broker course fulfills the FREC pre-licensing education requirement for qualified
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Real Estate Sales Associate Classroom and Online course







Classroom Course
63 hours - Tuition $425. 00 Daytime or evening classes taught by experienced instructors in our beautiful Coral Gables school. Check the schedule to see when the next session begins.
Online Course
63 hours - Tuition starts at $129. 99
Take your course online with Distance Education via the Web !
Florida Real Estate Principles, Practices & Law 63-Hour Online Course with
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From Young Screen Actors Academy
THE INTENSIVE
...ABLE RESULTS; strengthen my relationship with casting and agents, find what tools I need for success.
What does this have to do with leading actors working at Vancouver Acting School? INTELLIGENT QUESTION! These actors are not only GREAT ACTORS but LEADS IN SERIES AND FILMS. Why are Ben Cotton (lead on the new BATTLSTAR GALLACTICA: BLOOD AND STONE), Alisen Down (lead on Mysterious Ways and
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From The Sales Alliance Inc.
Strategic Key Account Sales
Our Strategic, Key-Account Sales Training Workshop is an advanced sales workshop designed for sales professionals who pursue accounts that require multiple sales calls to multiple decision makers. Typically 2-3 days in length, this customized sales training program is tailored to each clienta s needs via our pre-workshop interview and sales skills assessment process. Included are
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From QUEST Quality Emergency & Safety Training
First Responder
The course has been designed to provide basic emergency care knowledge and skills to the student who will provide the first emergency care. The objective of the first person on the emergency scene will be to recognize the needs of the victim and deliver quality care to the patient, minimizing discomfort and preventing further complications.
Intended Audience: Search and Rescue, Rescue Dog
more...
From Riti's Murder Games
Customer Delight Workshop
Why worry about customer orientation
This module defines what customer delight is and how it is different from customer satisfaction
a What is customer satisfaction
a What is delight
a How does delight differ from satisfied customers
a Examples of customer delight a Group task/ case study
a Impact on revenue
Identifying opportunities (1. 30 hours a 4. 15 hours) 165 min
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From Celebrity Protection Services
Close Protection Training - Becoming A Field Operative

...RITY GUARDS
LAW ENFORCEMENT PERSONNEL
FUGITIVE RECOVERY AGENTS
PRIVATE INVESTIGATORS
SKIP TRACERS
CEO'S LOOKING TO HAND PICK A SPECIALIST
HUMAN RESOURCES DIRECTORS
LAWERS
ASSET RECOVERY FIRMS
REGISTER NOW - LIMITED SEATING REMAINS
http://www. eventbee. com/ event? eid=77932
Certification
Upon completion of this course a certificate will be issued as well as a copy of the CPS
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From RRC Training
CITB ConstructionSkills Site Safety Plus - Site Management Safety Training Scheme SMSTS
CITB ConstructionSkills Site Safety Plus - Site Management Safety Training Scheme (SMSTS) is designed for those with management responsibilities within the construction industry who need to be confident that they understand the key health and safety issues that are relevant to their role.
The ConstructionSkills Site Management Safety Training Scheme (SMSTS) covers all relevant legislation and
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From Next Levels Consulting
Managing Difficult People
Duration: 2 days
Description and Learning Objectives
How to Work Better with Almost Anyone .
After attending this program participants will be able to understand that:
-Articulate how their attitudes and actions impact others.
-Describe effective techniques for dealing with difficult people.
-Discuss coping strategies for dealing with difficult people and difficult situations.
-Identify
more...
From QPC Limited
ICMI Advance Agent Track - The Dynamic Contact Center
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizationa s respected
more...
ICMI Management Track - Contact Center Coaching
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizations respected lineup of
more...
From Xpert International
ISO Consultants Philippines

...h as producers of equipment, packaging material, cleaning agents, additives and ingredients. ISO 22000 is also for companies seeking to integrate their quality management system, for example ISO 9001: 2000, and their food safety management system.
Benefits of adoption
Certifying your food management system against the requirements of ISO 22000 will bring the following benefits to your
more...
From Airline Training College Malaga.
Travel agent and retail management course to ncfe level 4
This course is the ideal tool for students wanting to gain knowledge in the field of retail management, whether it is for the purpose of entering the retail trade through the establishment of a small business, or wanting to gain knowledge to allow for further study in the fields of management to enter a retail organisation at a higher level. Syllabus
Retailing
Classifications of retailers
more...
From QPC Limited
ICMI Supervisor Track - Essential Principles of People Management
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizationa s respected
more...
ICMI Advance Agent Track - Managing Customer Contacts with Equality
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizationa s respected
more...
ICMI Supervisor Track - Essential Skills and Knowledge
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizationa s respected
more...
ICMI Supervisor Track - Monitoring and Coaching for Supervisors
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizationa s respected
more...
ICMI Management Track - Workforce Management Boot Camp
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIa s experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizationa s
more...
ICMI Management Track - Advanced Contact Center Quality
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizationa s respected
more...
ICMI Management Track - Essential Skills and Knowledge
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizationa s respected
more...
ICMI Management Track - Workforce Management The Basics and Beyond
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizationa s respected
more...
ICMI Management Track- Smart Strategy equals Strong Leadership
...rces for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organizationa s respected
more...
From Smile Consultants
The Art Of Selling


A Course that will change the Course of your Career...
Objective of the Course:
To empower & enable sales professionals to excel in their businesses through Coaching them into the Right Attitude, a Systematic Approach to sales and the Required Skill-sets.
Who should join the course?
All sales personnel.
The freshers to acquire skill-sets & shape up their Attitude.
Veterans to get a new
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From Kimball, Tirey & St. John LLP
Landlord-Tenant Seminar presented by Kimball Tirey St John LLP


There are NEW laws for 2012 that you must know about. Join us at our annual nuts and bolts landlord-tenant law course for managers, leasing agents, supervisors and rental owners.
Whether you are a new employee or a seasoned professional looking for a refresher course and legal update, this in-depth seminar covers it all.
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From Business Excellence Center - BEC
Lean Six Sigma Black Belt Course
...ix Sigma Implementation. Black Belts are the real "change agents" in a Lean Six Sigma initiative. They will continually work towards institutionalizing the effective use of both Lean and Six Sigma tools throughout their organization. Our program follows the DMAIC model and teaches the soft skills, along with statistical tools required to effectively lead projects. It teaches trainees to speak
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From Dr Rick Goodman
Change Management
This course focuses on the definitions, frameworks, and strategies for organizational change management. In this comprehensive course, you will learn how change can be managed. You will gain an understanding of how resistance to change can be overcome. This course will cover a wide variety of topics related to change management including: What is Change Management? Who are Change Agents? A formula
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From Global BioPharmaceutical Resources, Inc. (GBPR, Inc.)
A Risk-Based Approach to Cleaning Validation
...nsive compliance strategies regarding choices of cleaning agents, analytic methods, grouping plans and validation studies will be discussed. Integration into any cleaning strategies should include choices based on risk analysis and compliance requirements. A review of how to set levels for residues such as MAC (Maximum Allowable Carryover) and other risk measurements of residues will be
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From Yasotha Hypnosis Academy
YASOTHA COMPUTER EDUCATION
YASOTHA COMPUTER EDUCATION
Flat No: 1 G4, SSL GreenPark Apartments, MadananthaPuram, Porur, Chennai-600116
Tamilnadu, india.
Contact Person: M. Jababalan Contact Number: 9865018077
Please visit us at: www. yasothahealthcareprofessionals. com
Email us to: jeevabalan2@rediffmail. com
Training cum certification assistance in
PEGA PRPC 5. 4 AND 5. 5 VERSIONS
by certified pega system
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From Mattea Consultancy Services
DANGEROUS GOODS CONSIGNMENT - BOOKING STAFF
Dangerous Goods - Booking Staff
Conducted as In-House Training or External Venue
Duration : 2 Days (16 hours of class room)
Level : Entry-level and Professional
Prerequisites : None
Learning Points
Navigate through and apply the IMDG Code
Understand and recognize dangerous goods
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From Southwestern Vocational College
145 Hour Security Protective Services Training
...ning, First Aid / CPR, AED,
Patrol Procedures, Chemical Agents, TASER ® / Electronic Defense, Baton / PR -24 Expandable, Bail Agent, Recovery Agent / Investigations, Loss Prevention / Investigations, Roles & Responsibility of School Security Officer, Laws & Liability, Security Awareness in the Education Environment, Mediation / Conflict Resolution, Disasters & Emergencies, Dynamics of
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From 7i Institute
Certified Digital Forensics Examiner
... Forensics was developed by U. S. federal law enforcement agents during the mid to late 1980s to meet the challenges of white-collar crimes committed with the assistance of a PC. By 1985 enforcement agents were being trained in the automated environment and by 1989 software and protocols were beginning to emerge in the discipline.
UPON COMPLETION
CDFE graduates will obtain real world
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From Global BioPharmaceutical Resources, Inc. (GBPR, Inc.)
Principles of Cleaning Validation
...nsive compliance strategies regarding choices of cleaning agents, analytic methods, grouping plans and validation studies will be discussed. Integration into any cleaning strategies should include choices based on risk analysis and compliance requirements. A review of how to set levels for residues such as MAC (Maximum Allowable Carryover) and other risk measurements of residues will be
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From C&C Training Ltd
CSkills SMSTS
...agents and persons who are, or about to be, responsible for planning, organising, monitoring, controlling and administering groups of staff and workforce.
The course covers all relevant legislation and other aspects which affect safe working in the building, construction and civil engineering industries. It highlights the need for risk assessment in the workplace, the implementation of the
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From MasterSkills Learning Solutions
Mutual Fund Training
Course Highlights :
a Mutual Fund Evolution and Regulatory Framework Governing MF Industry
a Investing in Mutual Funds
a Portfolio Management using Comparative Analysis
a NAV, Pricing, Valuation, Accounting & Taxation
a Measuring and Evaluating Mutual Fund Performance
a Role of an Intermediary as a "Financial Planner"
a Helping Investors with Financial Planning using
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From RB Health and Safety Solutions Ltd
Level 4 Award in Health & Safety in the Workplace


Level 4 Award in Health & Safety in the Workplace
Duration: 4 days
Maximum Candidates: 12
Price: 1600.00
Assessment: Two Assignments and a Written Exam.
Accredited by: CIEH
Certification Fees/Books: Charged at current CIEH Rates
Enables managers, supervisors and senior safety personnel to manage a higher level of health and safety within their workplace
Who Should Attend?
Production
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From Chuck Castagnolo
Loan Officer Underwriting Training

...Agents, Realtors and Loan Processors who are new to real estate mortgage lending or who want to maximize, improve and sharpen their existing lending skills.
This seminar will tell you: *How underwriters think and what they look for in a file *What you need to do to have them approve your file as submitted *Learn to recognize and then neutralize underwriting red flags *How to correctly
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From Corporate Education Group
Citrix MetaFrame Secure Access Manager 2.2: Administration
If your organization turns to you to deliver secure, personalized access to applications and information...from anywhere, this course was designed for you. Learn how to install, secure, administer and configure Citrix MetaFrame Secure Access Manager to provide access to applications, internal and external data, documents, web content and services in a workplace that is tailored to each user s
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Administering a Microsoft SQL Server 2000 Database
...tion to SQL Server Replication SQL Server Replication Agents SQL Server Replication Types Physical Replication Models
The following lab is covered in this module:
Implementing Replication
At the end of this module, you will be able to:
Describe the various methods to distribute data in SQL Server 2000. Explain the publisher-subscriber metaphor, including
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From Proven Training Solutions
Leading Employees Through Change
Give change agents the business skills to implement change more quickly and effectively. Understand the 4 Stages of Change and identify anticpated resistance points. Develop proactive management actions to increase acceptance and coach employees through a smoother change transition. Strengthen the importance of executive and management role models as change agents.
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From Alliance Training and Consulting, Inc.
The 1099 Course
This is a course for accounts payable, controllers, purchasing agents, managers and supervisors with authority to purchase on behalf of the company.
Learn how to keep your company in compliance with tax regulations and how to avoid costly mistakes. Learn to be audit ready. Gain a clear understanding of 1099's.
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