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Agents Training Seminars and Classes

From Online Training Directory

Front Desk Agent- Instructor Led

...unting administrative tasks performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi tasks and trouble shoots each client contact. FAQ How long will it take me to complete the course? Each course will take you between 15 - 20 hours a piece to complete. All courses are completely internet delivered and allow you to study at more...

Business Ethics Conduct Policy Statements

...y its standards and procedures to all employees and other agents, e.g., by requiring participation in training Courses or by disseminating publications that explain in a practical manner what is required." Business Ethics It is widely agreed that every company needs to have a policy statement on legal and ethical conduct. The Organizational Sentencing Guidelines require that a company "must more...

Automated Car Rental and Hotel Accommodations - Canadian - Instructor Led

Become proficient in the automation systems used by airlines and their authorized agents. Add to your skills as you interpret car rental and hotel accommodations rate, availability, product and procedures displays and book the reservations. more...

Automated Car Rental and Hotel Accommodations - U.S. - Instructor Led

Automated Air Reservations - U.S. - Instructor Led

Become proficient in the automation systems used by airlines and their authorized agents. Learn and practice the basic functions of Sabre as used by travel professionals to plan and book air travel. Note: This course is designed to be taken FIRST in a series of three courses: Automated Air Reservations 30 hrs Automated Air Fares and Tickets 30 hrs Automated Car Rental and Hotel Accommodations 15 more...

Automated Air Reservations - Canadian - Instructor Led

Automated Air Fares & Tickets - U.S. - Instructor Led

Become proficient in the automation systems used by airlines and their authorized agents as you continue to practice creating PNRs and add the skills of interpreting fare quote displays and rule displays, pricing and ticketing. more...

Automated Air Fares and Tickets - Canadian - Instructor Led

From 123-CBT Computer Based Training

Assessing Customer Behavior

In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in more...

Technical Support Essentials

...agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the resources needed to more...

Call Center Customer Service

... experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting. This course for potential or new call center agents is designed to introduce the more...

Inbound Call Centers People Management

...its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to select the best candidates, accommodate agent diversity, and more...

The Customer Service Agent in Action

...agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the important role that customer service agents more...

Professional Skills for Customer Service Agents

...w vital skills. "Professional Skills for Customer Service Agents" covers professional issues such as call-center ethics and call protocol; procedures and techniques for handling calls and gaining customer confidence; and questioning and listening skills to help you address customer concerns more effectively. You will learn skills that help CSAs to efficiently and respectfully gather customer more...

Managing Challenges in Customer Service

...an average working day in a call center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all of more...

Cross-selling in a Customer Service Call

...roducts that will further aid customers. Customer service agents have become a vital source of additional sales revenue for companies.To cross-sell effectively, you need to prepare for the cross-selling call. This course covers identifying various types of customer inquiries and controlling the call for an efficient sale.It also explains the best practices for selecting cross-selling prospects more...

The Technical Professional as Internal Consultant

...a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the organization to accomplish similar results. This course is designed to provide technical professionals with more...

GroupWise 5 5 Admin Part 1--System Fundamentals

... installing and configuring a GroupWise system. Install agents and view GroupWise in NetWare Administrator. C ontent Emphasis Skills-Based A udience System Administrators who are responsible for the setup, maintenance, and administration of a corporate groupware communication installation. Students should have administration experience with NetWare Administrator and NDS. In more...

Windows 2000 Network Infrastructure Admin --Part 4 Security

... recovery agent to Group Policy by using the Add Recovery Agents Wizard. Delete a recovery agent from the local computer by using the Group Policy snap-in. Unit 3: Internet Protocol Security (IPSec) Duration: 2 Hour(s) Identify the benefits of IPSec. Identify the functions of IPSec protocols. Enable IPSec by using the Internet Protocol (TCP/IP) Properties dialog box. Configure an more...

Windows 2000 Network Infrastructure Admin --Part 4 Security

Lotus Domino R5 System Admin Part 7 Security Planning Implementation

...ver by using the fields in the server document. Restrict agents by using the server document. Customize the Public Directory Profile to specify the server security related settings for Domino Directory. Unit 3: Database Security Duration: 1 - 2 Hour(s) Given a scenario, identify the access level required to enable a user to perform specific operations. Assign a user type to a name more...

Lotus Notes R5 Managing and Sharing Information

...Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage Web pages in Lotus Notes; and subscribe to various databases to obtain information based on selection criteria. L earn To: Design and manage forms and views. Search domains, address books and the Internet for information. 0 Automate routine tasks by using more...

Lotus Notes R5 Managing and Sharing Information

Essentials of Business Law Employment Law

...ments of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute wrongful discharge and a violation of employee rights. In addition, the program covers anti-discrimination legislation and defines which more...

Managing Business Risk Financing Contingency Planning

...t. Identify criteria for selecting agents and brokers. Sequence the steps for integrating risk control into an organization. Simulation Overview: In the simulation at the end of this unit, you will meet with Mildred Parcells, one of Icon's corporate lawyers, to discuss contract management and more...

Oracle Workflow 11i10 Communications Function Activities

...kflow process definition. The course also covers systems, agents, and external system registration. Finally, it covers the options that enable you to send events to an agent. Learn To: Identify features of systems. Identify features of agents. Identify options that enable you to define and maintain agents. Define a function activity. Identify features of external function more...

CompTIA Server 2005 Monitoring Server Performance

... Identify the key aspects of upgrading system monitoring agents. Associate the various types of backup with their features. Identify the key aspects of performance comparison. Audience: This series is intended for mid- and upper-level technicians who are interested in enhancing and certifying their skills in areas that include RAID, SCSI, and multiple CPUs. It is assumed that the more...

Lotus Domino Designer 6 for Release 5 Developers Part 2

...ding style sheets, using third party tools, using layers, agents, and reusable code. Learn To: o To identify features of the Add Tool dialog box. o To identify features of the Customize Tools dialog box. o To identify features of a Cascading Style Sheet (CSS) in Domino Designer 6. o To identify benefits of using layers. o To identify options for setting layer properties. o To more...

Leadership Development Delegation

...u will meet one of the Loan Department's Customer Service Agents. You will review his progress on a new assignment and identify problems that are hindering his success. You will also want to help him formulate a plan to complete his project. Unit 4: Delegating During a Project (0.5 - 1 hour) Avoid common delegation obstacles. Overcome more...

HIPPA Security Awareness Part 1 Intro for End Users

...ims processors, customer services representatives, claims agents, those employed by third-party billing companies, clearinghouse staff, staff of Human Resources, Business Associates, and Benefits departments. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: more...

Lotus Domino R5 Development Part 4 Making Your Application Run

...es while writing formulas; identify the different type of agents; create actions, agents, special hotspots and dynamic window titles; identifying, creating and using shared resources in Lotus Notes; and identify the guidelines that help to run formulas effectively and help you identify the Document State. L earn To: Identify the object-oriented hierarchy for Domino objects. Identify more...

Lotus Domino R5 Development Part 6 Developing Applications for Web Clients

...ion based on the reason for using that agent. Secure web agents. Set-up multiple agents to run simultaneously by making changes to the notes.ini file. Customize the general error messages. Customize the authorization failure messages. Unit 3: Customizing Notes Applications Duration: 2 Hour(s) Match the Native applets of Notes with their features. Create a view applet in a page. more...

CIW Internetworking Professional Part 4 Network Management

...ent will learn how to install and configure SNMP and SNMP agents. This course will also introduce the features and functions of MIB as well as the functions of SNMP in an enterprise. Finally, the student will also receive instruction on SNMPv2 and SNMPv3. Learn To • Identify features of network management. • Identify features of management functional areas. • Identify more...

CompTIA Linux 2004 Management

...NIS) configuration. Identify features of Mail Transport Agents (MTAs) used for managing mail queues. Identify features of command line interface (CLI) utilities. Identify commands for manipulating text files. Identify features of the vi editor. Identify important aspects of shell scripting. Identify key aspects of Perl scripting. Unit 2: Essential Administration (1 hour) more...

From HAZMAT Plans & Programs, Inc

OSHA - 30 Hour Construction Outreach Training Program - Online

This online OSHA 30 Hour Construction Outreach training covers thirty (30) hours of courses, required by the Occupational Health and Safety Act (OSHA), that apply toward 30-hour Construction Industry course completion card. This Outreach safety course is comprised of 23 sections, each either one or two hours in length, and covering topics pertaining to OSHA regulations covered by Standard 29 CFR more...

From Certified Foreclosure Agent Program

Short Sale Automation 212 ...agents often refer to the short sale process as anything but "short." Transactions can drag on for months, creating headaches along the way and delivering reduced commissions when closing time finally rolls around. That is, of course, if it is not done right. There is a better, more efficient and money-making method that you need know about, which will change your outlook on the process: Short more...

Short Sales 210

Short sales are hot right now and getting hotter! Distressed situations are increasing across the board, providing smart buyers and their knowledgeable agents with unbelievable opportunities to profit big. Learn the nuts and bolts of the process and avoid the pitfalls most agents fall into when negotiating short sales. "Short Sale Sharon" knows this niche like the back of her hand. She will show more...

How to Become a Certified HUD Broker 135

Foreclosure properties from the United States Department of Housing and Urban Development (HUD) are always in high demand among buyers because they are typically available for purchase at prices that are far less than market value. It's big business, which real estate professionals can learn to profit from with the proper guidance and instruction on the process. This educational course from the more...

Foreclosures for REALTORS 105

...nterest in distressed real estate is at an all-time high. Agents and brokers who have taken the steps to cater to these buyers are right now more than likely enjoying the fruits of their labor. Those who have not are possibly struggling to close deals and waiting for the market to turn around, which could be a very long time. In short, real estate agents need to change or die. And while more...

Foreclosure Marketing 215

Marketing foreclosures effectively is an art, not just a science. There is much more involved in the process than simply attracting buyers, which in today's market is actually rather simple -distressed real estate sales are through the roof. To separate yourself from the pack, you need to know the foreclosure marketing "do's and don'ts" that will ensure you sell more bank-owned homes faster and more...

Foreclosure Food Chain 110

Learn to focus your time and attention on the area(s) of foreclosure investing that best fit the interests and lifestyles of your clients during this 90a minute Certified Foreclosure Agent online training course with Howard Small. more...

Jump Start a Booming REO Business 230

...ve inventory as efficiently as possible. As a result, REO agents who have forged solid relationships with lenders are reaping the rewards with a seemingly endless supply of transactions. However, the process of listing and selling REO properties is complicated, requiring specialized agents to pay close attention to detail to ensure that tasks are completed on time for banks and lenders, as more...

Financing Your REO Property 245

Webinar Description: When working with banks and other REO sellers it is critical that your buyers have their finances well in order before submitting offers on their properties. Put simply, at this stage of the process it is unacceptable to miss out on commissions simply because you failed to dot all your "i's" and cross your "t's." In addition, REO properties are often sold "as is," which more...

Effective REO Property Listing Management 240

...eclosure sales are rising, which means that knowledgeable agents who can handle the influx of bank-owned Real Estate Owned (REO) listings are in high demand right now in local areas throughout the nation. But there is a lot that often needs to go into selling distressed real estate - it's much more than just listing a property in the Multiple Listing Service (MLS) or getting it indexed on a more...

From Serebra Learning Corporation

Computer Telephony Integration

This WestNet e-Learning module provides a broad overview of the way CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality. more...

Preparing for Outbound Sales Calls

The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside more...

Initiating Outbound Sales Calls

Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and more...

Completing Outbound Sales Calls

You might have heard the saying, "it ain't over 'til it's over." This is especially true with inside sales calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved more...

Preparing for Inbound Sales Calls

Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three more...

Completing Inbound Sales Calls

Everything you do in an inbound sales call leads up to the completion of the sale. A successful inside sales consultant knows how to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also more...

Inside Sales Skills Simulation

You are an inside sales representative for Muscle-Bound Fitness, a franchise of fitness facilities with a unique corporate wellness offering. In this simulation, your boss has asked you to contact a potential new customer. This new lead, a network television station known as TV-22, is a perfect candidate for Muscle-Bound's corporate wellness program, and your job is to convince them of such by more...

Call Center Structures The Call Center Profession

This course describes the functions, structure and key players of a typical call center, and underscores the uniqueness of the profession. Agents who need an understanding of the fundamental structures and relationships in the call center profession. more...

Call Center Operations Performance Measurement

This course describes how the manager must balance the sometimes conflicting interests of the center s stakeholders. It also demonstrates how KPIs (Key Performance Indicators) are applied to evaluate both agent and call center performance. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance more...

Call Center Operations Workforce Management

This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers. more...

Call Center Operations Call Center Technologies

This course shows how technology can lead to excellence in customer service, through call routing applications at the agent level and performance management tools at managerial level. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers. more...

Call Center Structures Customer Relationships

This course defines the long-term value of a customer and illustrates how CRM (Customer Relationship Management) principles are applied to recognize, prize and respond preferentially to high-value customers. Agents who need an understanding of the fundamental structures and relationships in the call center profession. more...

The Contact Center and Technical Support Agent

In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as more...

Technical Support Essentials

Assessing Customer Behavior

Technical Support Agent Survival Skills

Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the more...

Technical Support Agent Skills Simulation

Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson more...

The Inbound Call Center

Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework more...

Inbound Call Center Management Leadership

Did you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware more...

Inbound Call Centers People Management

Inbound Call Center Technology

Today, the technology within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how more...

Performance Metrics for an Inbound Call Center

The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze more...

The Customer Service Agent in Action

Professional Skills for Customer Service Agents

Managing Challenges in Customer Service

Cross-selling in a Customer Service Call

...roducts that will further aid customers. Customer service agents have become a vital source of additional sales revenue for companies. To cross-sell effectively, you need to prepare for the cross-selling call. This course covers identifying various types of customer inquiries and controlling the call for an efficient sale. It also explains the best practices for selecting cross-selling more...

Customer Service Agent Skills Simulation

Kenworth Domestic Appliances (KDA) is a national manufacturer and direct seller of household devices, offering a line of products that ranges from toasters to central-air conditioning units. Post-sales support is critical to their operation, and KDA prides itself on superior customer service. For the duration of this simulation, the learner will assume the role of customer service agent generalist more...

Interacting with the Customer

Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome more...

The Call Center Industry

When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts: more...

Call Center Customer Service

Call Center Communication Skills

Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities, more...

Call Center Telephone Sales

How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time more...

Effective Communication Skills

Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt more...

Managing Conflict Stress and Time

Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage more...

Customer Support Specialist Simulation

You are a call center representative for BroadBandCast Inc., one of the world's leading communication companies. Digital cable TV, high-speed Internet, and phone service are among the company's products. You are a recent hire. An added challenge to your new position is that you have been assigned to work the graveyard shift. Your challenge is to figure out how to handle dealing with angry, more...

The Technical Professional as Internal Consultant

Cross-cultural Communications Simulation

You're the newly hired general manager of the Springfield Strikers, a women's professional soccer team. The team had a mediocre record over the past season and did not draw as many fans as the more successful teams in the league. Now it's the off-season, and your job is to make changes to improve the team's on-field performance without going over budget. First, you'll meet with Maria Adalberto, more...

Redesigning Your Organization Part 1

How do you implement systems thinking? How do you take what you've learned in theory and apply it to your organization? This course will walk you step by step through a planning process of designing an organizational system. You'll learn how to design your ideal organization, how to implement the design, and how to incorporate the learning of the new system so the entire team involved becomes a more...

Leadership

Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear understanding of these elements is key in developing an organization's strategic plan and vision. These core elements include: more...

Managing Workplace Harrassment Complaints

... Pennywise location report to you. When one of the rental agents, Violet Pham, comes to you to complain that her shift supervisor, Cliff Kinsler, has been harassing her, you will need to take action to deal with the situation. This will entail interviewing Violet to take her complaint, as well as dealing effectively with the ramifications of what she tells you. This simulation is based on the more...

TCP IP Services

In this WestNet e-Learning module, we explore some common Transmission Control Protocol/Internet Protocol (TCP/IP) services, including Domain Name System (DNS), Internet Control Message Protocol (ICMP), and Internet Group Multicasting Protocol (IGMP), among others. more...

Mobile IP

To identify the critical components of Mobile IP and recognize how the protocol operates Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students investigating or researching wireless communications and related technologies more...

SIP MGCP and Call Control Comparison

To recognize how to configure, monitor, and troubleshoot SIP and MGCP on a Cisco router, and determine the best call control model for a network IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the Cisco Certified Voice Professional certification (CVOICE 642-432) more...

DOT Drug and Alcohol Awareness

Drug and alcohol abuse by employees is a common cause of workplace problems, such as accidents and ineffective work practices, in the US today. These problems can affect profits and expose companies to increased medical and insurance costs, and any related financial loss due to compensation. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The Department of more...

Material Safety Data Sheets

This course is designed to provide both workers and supervisors with a better understanding of how to interpret a Material Safety Data Sheet (MSDS), as well as address specific requirements associated with MSDS's in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize the physical states in which chemicals are more...

Lotus Notes R5 for End-Users Advanced

The purpose of this course is to provide tools to help the student learn how to use advanced features of Lotus Notes Version 5.0. Notes is a very powerful collaborative software. This course will take the student to the next level of complexity with Notes. The course will step the student through the advanced functions in Mail, Calendars, searching, building and customizing databases and creating more...

CIW Internetworking Professional Part 4: Network Management

This is the fourth course in a five part series that will provide instruction on the features of network management. This course will provide an overview of management functional areas and the network management model. It will also introduce the features and functions of SNMP. The student will learn how to install and configure SNMP and SNMP agents. This course will also introduce the features and more...

Server+ Certification Part 2: Upgrading

The is the second course in a four-part series on CompTIA's Server+ Certification. This course covers performing different types of backups and how to verify that a backup has taken place. Different types of upgrades that can be performed, such as adding a processor and hard drive, increasing memory, upgrading BIOS/firmware are covered. In addition, upgrading both internal and external peripheral more...

CIW Internetworking Professional Part 4: Network Management

Essentials of Business Law: Employment Law

...ements of agent and principal relationships the duties of agents and principals and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues including actions that constitute wrongful discharge and a violation of employee rights. In addition the program covers anti-discrimination legislation and defines which more...

HIPAA Privacy and Affiliated Agents

In a HIPAA Privacy and Business Associatesa ? you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA as well as the concepts of administrative simplification covered entities and how HIPAA training impacts preferred partner companies and repricing organizations as well as other business associates. more...

Server+ Certification Part 2: Upgrading

The is the second course in a four-part series on CompTIA's Server+ Certification. This course covers performing different types of backups and how to verify that a backup has taken place. Different types of upgrades that can be performed such as adding a processor and hard drive increasing memory upgrading BIOS/firmware are covered. In addition upgrading both internal and external peripheral more...

IBM Lotus Domino Designer 6 for Release 5 Developers Pt 2: Enhancements

IBM Lotus Domino Designer 6 New Features Part 2 focuses on how developers can enhance their presentations through an understanding of how Domino Designer 6 language enhancements operate. This course also teaches the new features of cascading style sheets using third party tools using layers agents and reusable code. more...

Lotus Domino R5 Development Part 4: Making Your Application Run

This is the fourth course in a nine part series for webmasters application developers and graphic designers that will introduce Notes/Domino features web-specific tasks and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course students will learn how to identify the object-oriented hierarchy for more...

Lotus Notes R5: Managing and Sharing Information

This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course students will learn how to design and manage forms and views; search domains address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage Web pages in Lotus more...

From Global Institute for Management (GIM)

Change Management Basics

...ncluding: What is Change Management? Who are Change Agents? The Strategic Objectives of Change Unfreeze-Change-Refreeze Kubler-Ross Stages of Grief Formula for Change Analyzing Change through a howa , a whya , and a whata questions Four Change Management Strategies Selecting a Change Management Strategy This comprehensive change management course includes more...

Aligning Six Sigma and Enterprise Risk Management

This course focuses on Six Sigma and how it can be used to manage enterprise risk. In this comprehensive course, you will gain an understanding of Six Sigma and how it can be used to drive organizational performance. You will also learn about enterprise risk management (ERM). This course will cover a wide variety of topics related to integrating Six Sigma and ERM including: What is Six Sigma? more...

From Training Link Education S.E.A

Certificate in Airline & Airport Passenger Service Agent Skills

...skills and characteristics required for passenger service agents to be effective Display an understanding of the verbal skills [and industry knowledge] required of passenger service agents Understand the written skills [and standards] required of passenger service agents Describe the essential features and equipment encountered in a passenger service agents environment more...

From The Jacman Group

OSHA - 10 or 30 Hour Construction Industry Outreach Training Program

...d hazards to protect workers using explosives or blasting agents (Subpart T- Demolition) Protect workers who perform jobs on or around stairways or ladders at worksites (Subpart X - Stairways and Ladders) List and describe the hazards and prevalence of confined spaces SEAT TIME: This course has been approved for 30 hours of seat time. Additional Materials: You will be sent a copy of more...

From Jabalpur On Line Center

SOFT SKILL COURSES ... Interior Design Time Management, Insurance Agents Training Computer Basic Course DTP Course Graphic Designing Basic English Communication for 10 & 12 Insurance Selling skill Internet Operations Certificate in Export Certificate in Marketing Certificate in Finance Certificate in Retail Certificate in Computer more...

From Gotham Writers Workshop

How to Get Published Workshop taught by NY Literary Agent

Learn the most effective steps and techniques for getting published from a true insider a literary agent. You ve spent months, maybe years, sweating and swearing over a writing project. Why not spend just a little time learning how to maximize your chance of getting published? There is no sure path or magic formula for publication. But there are definite Do s and Don t s and there are more...

From Skillspride Online Training

Searching the Internet - Tools & Techniques

... enable targeted searching. Search Robots , Intelligent Agents and Collaborative Filtering systems are being developed to facilitate efficient information searching. These search tools can be used to derive any information from the Internet, but for effective searching they require application of the right techniques. Course readers will learn the optimum use of search techniques and tools more...

Lotus Notes 5.0 Advanced User

This course is an advanced course of some of the more technical user features of Lotus Notes. Users who appreciate a challenging experience will enjoy venturing into Notes database design and automation features. Readers will learn to use remote working, database replication, mail rules and agents. The course also covers application integration topics such as importing, exporting, linking and more...

Lotus Notes 4.6 Advanced User

This course is an advanced presentation of some of the more technical user features of Lotus Notes. Users who appreciate a challenging experience will enjoy venturing into Notes database design and automation features. Readers will learn to use and create queries, full text indexes, agents and SmartIcons. To import & export data, link & embed objects and write basic formulas, plus understand more...

Lotus Notes 4.5 Advanced User

A+ Syllabus 10 - Module 3 - Cleaning and Preventive Maintenance

At the end of this course you will be able to: identify the procedures and materials you should use to clean a mouse, monitor case, keyboard, touch pad, drive heads, power supplies and fans; correctly describe the equipment required to protect your PC systems from a power surge, sag or blackout; identify the correct procedures for storage of PC components; identify the procedures for working with more...

A+ Module 3 - Safety and Preventative Maintenance

From Boston University Corporate Education Center

Six Sigma eBlack Belt

...re of every Six Sigma Implementation. They are the change agents and the leaders, the project managers and the problem solvers. Often the best and the brightest employees of an organization, Black Belts work full-time to solve the chronic problems that plague company performance. This course will be delivered completely online. Certification is equal to classroom training. The Course Also more...

From F+W Publications, Inc.

Writing the Novel Proposal from Writers Online Workshops

...shed, you need to know how to approach the editors and/or agents -- professionally and effectively. Creating a novel proposal may be the most difficult writing assignment you'll ever have to face. This workshop from WritersOnlineWorkshops.com will show you how to create this most important marketing tool -- and how to make sure your work catches the eye of an editor or agent. At the more...

Writing the Nonfiction Book Proposal from Writers Online Workshops

...y-chapter outline, and sample chapters ready to submit to agents or publishers (up to 12,000 words total). To get the most from this workshop, you should have a well-developed book idea, as well as an understanding of basic nonfiction writing skills and techniques (the Fundamentals of Nonfiction Writing Workshop is strongly recommended as a preliminary). This workshop will consist of seven more...

From Education Systems

Destination Geography

... top sellers, according to the American Society of Travel Agents. These are the states of Florida, Nevada, New York, Hawaii, California, Washington D.C., Alaska and Illinois; the provinces of British Columbia, Ontario and Quebec in Canada; and the countries of England, France, Italy, Mexico, Germany, Netherlands, Spain, Ireland and Australia. Maps are presented with an orientation to location more...

Travel Sales and Trends

Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler. Discover successful sales steps for telephone reservations agents as well as for the travel professional working with clients one on one. Trends in the industry include the use of the more...

From Sink or Swim Mortgage Loan Closing System

Sink or Swim Mortgage Loan Closing System

Close more loans in less time and make more money with the Sink or Swim Loan Closing System. This system is perfect for loan officers, loan processors, mortgage processors, mortgage brokers, mortgage bankers, local bank representatives, real estate agents, real estate investors, title companies, financial planners, CPAs, accountants or anyone else involved in the mortgage industry who wants to more...