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From Meirc Training and Consulting
Safety in Fleet Operations How to Protect Yourself and the Organization
Become familiar with transportation risks management. Set an accident investigation policy. Recognize other drivers' aggressive driving habits and deal with that effectively and safely. Familiarize themselves with dangerous factors leading to fatal road crashes. List and manage the danger factors.
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Safety in Fleet Operations How to Protect Yourself and the Organization
From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Communication Dynamics and Networking in Organisation


...the fact that they can effectively network, without being aggressive.
B. Contents & Concepts
1. Oral-Visual Presentation
- Preparing For The presentation
- Electronic Presentations
- The Presentation
- The Introduction To Your Presentation
- Avoiding Stage-fright
- Eye Contact, Posture & Other Forms Of Body Language
- Verbal Communication
- Written Communication
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Communication Dynamics and Networking in Organisation
From Lorman Education Services
Developing Behavioral Plans for Aggressive Children
...aggressive children is challenging. Make it easier with a clear plan of action. /strong
Educators are often required to create a behavior plan to help students overcome aggressive behavior. There is a lot to consider in this dizzying process - educational staff, parents, a slew of regulations and - most importantly - the student whose behavior has become a challenge.
Take control of your
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Developing Behavioral Plans for Aggressive Children
From Contacts Plus
Communication Strategies
...e struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Participants also learn more about the elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image.
How You Will
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From H2 Training & Consultancy Ltd
Assertive Communication for Women


...ies of behaviour within the assertiveness model: passive, aggressive and assertive and will give the opportunity to develop skills in dealing confidently and professionally with colleagues, suppliers and customers. The course will use self-analysis tools and practical examples, and will explore how you can become more assertive from a female perspective.
It is particularly recommended for
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From The Training AdvantEdge
Avoid Toxic Communication Becoming a More Skilled Communicator




This two-day workshop is designed to help participants improve his or her communication skills with other people in their workplace or at home.
This workshop will also help participants who are struggling to find that middle ground between being too aggressive and too passive and how to counter the manipulative tactics of difficult people.
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From Spectrum Training Services
Assertive Behaviour
...elegates will be able to:
Define the differences between aggressive, assertive and passive/ submissive behaviour
List the blocks to being assertive and how to overcome them
Self-limiting beliefs and negative self-talk that get in the way of being confident and assertive
Apply Transactional Analysis Techniques
Recognise who has the power
Build rapport with difficult people
Display
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From Cosensa Learning & Development Ltd
Assertiveness at Work
This comprehensive one day assertiveness training course is designed to enable delegates to use a more confident approach when developing productive working relationships. "Assertiveness at Work" defines assertive behaviour, and shows how assertiveness can assist in dealing with others and different situations. It encourages delegates to take responsibility for their own development, and enables
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Managing Conflict in the Workplace
Course Objectives:
Conflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situations. By the end of this course, delegates will be able to use techniques that enable them to deal confidently with conflict,
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Reception and Telephony Skills
Course Objectives:
This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation.
Contents:
This course includes a variety of modules including: -
The
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From Kawas Consulting SAL
Retail Selling Techniques




...:
Positive attitude
Presentable
Smells well
Aggressive
Polite
listens more than he talks and thinks before he talks
Educated and has general knowledge and extremely high knowledge about the product/ service as well as those of competitors
Able to solve basic math problems
Courteous and patient with customers
Accurate and careful in all transactions
Use tact
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From Watt Works Consulting Ltd
Conflict Resolution




Provides a wide range of techniques to help you manage conflict within either a work or personal context. Wea ll share a number of powerful and practical techniques and strategies with you, enabling you to defuse situations, deal with aggressive behaviour, enhance communication and negotiation, generate commitment and improve relationships a and much more.
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From TFS Training Consultants Limited
Assertiveness



...for those looking to effectively deal with others who are aggressive or passive towards them. Time will be given on this course for delegates to develop their own personal strategy.
The course will cover:
* What is assertiveness
* The difference between assertiveness, aggressiveness and passiveness and the effect on individuals
* The use of body language in communicating your
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From Last Minute Training
Client Care Representative CCR Certified Training Program 2 Days
...ploring Behaviours
Behaviour types
How to respond to an aggressive client:
Non-assertive (passive) behaviour
Assertive behaviour
Act assertively on the job
Consequences of conflict
Negative attitudes
Worry
Module 5 - Face to face Listening Techniques
Active listening Skills
Telephone techniques
Voice quality & stereotyped perceptions
Module 6 - How to handle Difficult Clients
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Assertive Communication An Essential Individual Competency and Team Skill
This workshop will help you to feel comfortable with saying "no", without feeling guilty and to speak up in a confident and effective manner. Learn to distinguish between the three basic positions: passive, assertive and aggressive.
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From World Institute for Security Enhancement
Competitive Counter-Intelligence



As international business competition increases and the need for information becomes essential to success and survival, U. S. Corporations must understand how they can protect themselves and collect information at the same time. Now more than ever global competition demands accurate and timely business intelligence. Also foreign intelligence organizations who previously targeted government
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From Center of Forensic Profiling
Whats Going on Upstairs Assessing Mental Illness in Handwriting










GIVEN LIVE, ONLINE, and SELF STUDY.
Learn to assess for, and recognize the handwriting indicators of mental illness such as Bipolar, Borderline Personality Disorder, Schizophrenia, Dissociative, Passive-Aggressive, Oppositional Defiance, and more. Learn how the symptoms in the DSM-IV-TR match the handwriting indicators.
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From BodhiH Training Solutions
Assertive Skills
...ssertive Skills
Course Content:
a Assertive v/ s Aggressiveness
a Assertive a Bill of Rightsa
a How Assertive are you?
a Assertiveness test
a Types of Assertions
a Why assertiveness is important?
All our corporate training programs are customized to the clientsa requirements.
For more information contact:
BodhiH Training Solutions
262, 2nd Floor,
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From Courage Speaks, LLC
How to Deal with Difficult Demanding Customers Amazing Phone and In-Person Strategies
November 18 9 AM - Noon Bellevue
MASTER THE SECRETS TO DEALING WITH DIFFICULT, DEMANDING CUSTOMERS
Reduce frustration, and know what to say when.
Handle challenging situations while delivering excellent service.
If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn
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Dealing with Difficult Demanding People Amazing Phone and In-Person Strategies
MASTER THE SECRETS TO DEALING WITH DIFFICULT, DEMANDING CUSTOMERS
Reduce frustration, and know what to say when.
Handle challenging situations while delivering excellent service.
If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn what it takes to handle them
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From PowerVision Counseling Services
Assertiveness Training



Many Asians struggle with assertiveness. Many times we do not speak our minds or stand up for what we believe in for fear of offending others. We are too polite and avoid confrontation. Some brilliant people in your teams may appear incompetent when intimidated by the a big bossa or the foreign client.
On the other hand, some of us may come on too strong. We think we have to show force
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From Human Resources Services
G K Lim's How To Sell Successfully To Corporate Customers

...omer.
This program presents the best of both worlds -- aggressive, results-oriented, free-wheeling American sales formulae, processes and strategies, repackaged to suit the Asian psyche and to meet the current challenging Asian sales environment.
Participants will learn how to .
-Sell by solving customer's problems
-Be solution-centric, not product-centric
-Apply the
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From The Modeling Agency
Data Analysis Boot Camp -- What Managers and Practitioners Really Need to Know About Transforming Data to Decisions

The Data Analysis Boot Camp will prepare functional managers, business practitioners and analysts to finally make sense of data analysis, communicate more effectively, and take control of the analytic process. This course develops core skills for business analytics and lays the foundation for data-intensive analytic projects that deliver insight, clarity, confidence and sound decision support.
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From The Training Experts Ltd
Conflict Resolution
...s, and equip them with the skills to manage difficult and aggressive behaviour towards them.
Delegates will explore how to recognise and assess the level of threat facing them and from that, discern appropriate strategies and approaches to deal effectively with the situation.
Target Group
This course is aimed at people who work in environments where they may have to deal with challenging
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Achieving Excellence in Customer Service
This one day course aims to help delegates to explore the concept of excellent customer service and how that differs from acceptable or poor service. It is an intense, powerful and interactive course designed to encourage delegates to question their own behaviours and to consider how they can change for the better.
Target Group
This course is aimed at any level of personnel who come into
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Lone Outreach Worker Development Program
This intensive modular program focuses on equipping the attendee with the key skills, techniques and strategies, crucial to the role of a lone worker. It aims to provide the support and knowledge to develop a vital understanding of the limitations and challenges lone workers often face, and how to deal with these confidently and professionally.
Target Group
This program is designed for lone &
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From Century Anger Mangement
Anger Management Professional Certification Training


...ling and those that desire or need to work with angry and aggressive clients.
Century Anger Management is approved by the California State Board of Corrections and for the training of Probation, Parole, and Correctional Officers in the state of California. The California Board of Behavioral Sciences and CAADE also approve us for continuing education requirements for those licenses and
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From New Skilz Corporate Training (Shanghai)
Western Business Culture Training
Western Business Culture
24 Hours | Cross Culture Soft Skills
New Skilz Corporate Training specializes in cost effective tailored training solutions for companies in Shanghai. IT professional training, cross cultural soft skills and tailored business English skills in the form of skills development workshops and in-house company training.
Our corporate training experts deliver a
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From Black Tiger Tactical System
HANDCUFFING TRAINING
Handcuffs are the most often used tool used by officers, yet training is often overlooked or not addressed. Studies indicate that a great number of individuals resist arrest/ detention. All too often the result is injury to the officer or the subject. This course focuses on subject control, handcuffing and searching. Also addressed is equipment placement and familiarity.
This course is focused
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From DU&T Consulting
STRATEGIC PROJECT MANAGEMENT ACHIEVING ORGANISATIONAL GOAL


...ojects involving substantial budgets, strategic risks and aggressive time scales
a Determine key business benefits and project financial feasibility
a Align your cross-functional projects with organizational strategy and life cycles
a Communicate effectively with key stakeholders to ensure project success
a Monitor and report project progress using Earned Value Management
a
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From Excel Thru Learning
Conflict Is Not Your Enemy
This program provides you with both the tools and practice sessions required to handle conflict effectively. It also offers proven methods for recognizing and resolving conflict.
Program Content:
Introduction
a What is Conflict?
a Program Objectives
Gaining Perspective
a Are You Really in Conflict?
a Understanding Conflict
What Causes Conflict?
a 1) Change
a 2)
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From Segullah and Company Limited
Assertiveness Skills
...ssertion should not be synonymous with aggression because aggressive people adopt a a I win - you losea mentality to achieve their objectives.
Assertiveness does not come naturally to all because we have all learned passive behaviours to stave off confrontational situations. However these behaviours can be unlearned and assertive behaviour used to produce results that benefit both
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From European Pricing Platform
Summerclass Strategic Pricing Mastering the Strategies and Tactics of Pricing
...re, how you
can handle it and how you can react to price aggressive competitors. This
is illustrated by means of real practice cases and with sufficient possibility for interaction.
1. You understand the main challenges when it comes to pricing
2. You speak the pricing language of pocket prices, band width, price
waterfall, etc.
3. You understand the difference between value and
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From Dr Rick Goodman
Communication Mastery
...n mastery.
-Recognize the differences between assertive, aggressive, and manipulative behavior and minimize their effects on you.
-Determine your assertiveness quotient and communication style with self-assessment exercises.
-Familiarize yourself with non-verbal and verbal communication techniques to enhance your assertive communication skills.
-Gain the courage to be assertive in the most
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Winning Strategies for Dealing with Difficult People
...f ficult people and situations, whether this involves an aggressive client or customer, or, an abrupt or discourteous employer or employee.
What Youa ll Learn
-The role of power, structure and tension in relationships
Conflict or compromise - selecting the right strategy
-Dealing with anger
-Neutralizing a hostile environment
-Building bridges instead of walls
-Communication
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From People Tree Training Northampton
Assertiveness

Assertivess is a two-day course that raises your level of self-confidence and self-esteem while you learn to understand the terms passive, assertive and aggressive.
We discuss use worksheets and activities along with a video to understand the subject and the effect our level of assertiveness has in all areas of our lives. For those with a supervisory role we learn how assertiveness relates to
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From Synergisticit
Java J2EE Training and Placement
...a Mock-interviews and doubt clarification sessions
a Aggressive marketing for quick placements
a More than 50 batches successfully trained and placed
a Support in Resume preparation, Interview preparation
a Access to our vast database of real client interview question bank
a Free accommodation. (Groceries & accommodation)
a Excellent Salary, higher than the industry
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From Training FOR YOU
Assertiveness
Overview
What does assertive mean? Does it mean forceful, strong, firm, compelling, direct, straightforward, bold or confident? Or maybe all of these together?
Is an assertive person someone who knows how to say a noa and set the boundaries, someone who pushes her/ his way or someone who dares to speak up? Or all of these together?
Why is it worth it to be assertive?
This
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From SolidTrainer
SolidTrainer - Solid Works CAD Training Institute with FREE International CAD Certification






...Corporation with award winning certifications, undergoing aggressive trainings in countries around the world namely USA, UK, Europe, Singapore, India, Shanghai and so on...
LIVE! Online Training is a simple and convenient way to enjoy the benefits of a SolidWorks Certified Instructor in the comfort of your own home or office. All you need is a Computer with an internet connection. All other
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From Highland Body Language Training Consultancy
AVOIDANCE AND ASSERTIVENESS SKILLS
When you use the power of body language you can appear confident and assertive even though you are quaking in your boots. This workshop gives you the confidence to say no and to deal with other people's aggressive physical or verbal behaviour.
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From The In-House Training Company
Brilliant customer service
...
a Remaining calm and focused, recovering from rude or aggressive situations
a Getting through difficult days with a smile
8 Problem-preventing skills
a How to use proper preparation to ward off excessive or unreasonable demands
a Managing customer expectation and exceeding it by using a prompt sheetsa and other aids
a How to ensure effective follow-up to problems and
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From Wintrac Inc.
Negotiation Skills
Too often a group will meet to negotiate an arrangement and fail to come to a reasonable position - entrenched positions will stop useful negotiation and poor use of interpersonal skills leads to "stand off" positions and win-lose type situations. Aggressive behavior wins out and the result is not implemented. Win-lose can lead to a future of even less useful meetings. This 2-day course offers the
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From Easy Management of Aggression Ltd
Training in the Management of Violence and Aggression
EMA Ltd provides nationally recognised training to organisations large and small anywhere within the UK. We can tailor our training to the needs of your organisation to ensure that your staff are competent in the areas that are beneficial to your organisations needs.
We can provide outstanding training programs to your staff at all levels. EMA is innovative in its approach to teaching, focusing
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From Corporate Education Group
Project Planning and Control
...s business environment, where projects are constrained by aggressive deadlines and limited resource availability, project managers need practical, best practices skills and tools. This course adds to your skill set by teaching you the methods, tools and techniques that are used in planning, monitoring and controlling projects. The appropriate educational techniques are used to provide the
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Simulation of Real World Project Management
...you will be challenged to satisfy the needs to achieve an aggressive time schedule and budget, with limited resources. You will work in a team environment to manage the project. Expect issues to arise as you work through a simulation of a real-life project lack of resources, budget problems, etc. Learn how to address problems that occur on projects and develop solutions to meet the end goal.
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From Arcadia Alive Ltd
Handling Conflict on the Phone



This course benefits individuals and teams who have to respond to 'external' or 'internal' customers over the phone. It equips participants with the understanding and ability to manage conflict and difficult situations on the phone.
This is a practical course, participants learn through a range of training approaches including short demonstrations, skills practice, reflection and discussion.
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From Corporate Education Group
Simulation of Real-World Project Management
This is a dynamic and very interactive project management course. Working with proprietary simulation software and a case study that resolves around an entrepreneurial company, you will be challenged to satisfy the needs to achieve an aggressive time schedule and budget, with limited resources.
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From Protectics Limited
V Tect - Dealing with Verbal Aggression
The one day V Tect course shows you how to deal with verbal aggression both on the telephone and 'Face to Face'. Learn about the main causes of aggression. Learn and practise techniques that prevent aggression and help you to deal with aggressive people.
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From Henderson Training
Assertiveness Skills
...ng with managers who are assertive rather than passive or aggressive. When managers use assertive behaviors on the job, they promote respect and confidence not only in themselves, but also with others in the organization.
Assertiveness Skills is designed to provide a clear understanding of what is meant by assertiveness - expressing thoughts and requests in a direct, honest and appropriate
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