Online Aid eLearning Training

A Fast Track Approach to Making Money as a Freelance Writer Self-Directed Designed to aid individuals interested in increasing their income as a freelance writer. more...

How To Master Staying Positive Course description -- Today's fast-paced and competitive work environment is loaded with inconvenience, frustration, and even chaos. Maintaining a positive attitude and outlook has never been toughera or more important. The How to Master Staying Positive bundle is first aid for the stressed and stretched. Its courses provide guidance on managing stress, dealing with burnout and anger, time more...

Solving Problems as a Team Course description -- This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course more...

Telephone Skills for Quality Customer Service ... -- Telephones are an everyday part of business and often aid in your customersa first impression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions, and how to influence more...

Safety Sense Series: Keeping Yourself Safe XEBEC: Health and Safety issues are becoming more and more crucial in today's workplace. Each year, on average, 500 people die at work and over 400,000 injuries or accidents are reported. The vast majority of these accidents are in some way attributable to 'human factors' - in other words, they could and should have been prevented. Under current legislation, the responsibility for providing a safe more...

ITIL Financial and Security Management ...it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to keep their systems secure. The delivery and support of IT services are divided into core processes within ITIL. This course covers a service delivery process--financial management--and a function known as security management. This course is intended to help learners prepare for the more...

Cross-selling in a Customer Service Call ...recommend additional or better products that will further aid customers. Customer service agents have become a vital source of additional sales revenue for companies. To cross-sell effectively, you need to prepare for the cross-selling call. This course covers identifying various types of customer inquiries and controlling the call for an efficient sale. It also explains the best practices for more...

The Call Center Industry When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts: more...

Managing the Execution and Control of IT Projects Did you know that the average IT project has cost overruns of nearly 200 percent, and that almost 30 percent of all IT projects fail? Why do you think IT projects are so vulnerable to cost overruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this more...

Presenting to Succeed There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a more...

Lean Techniques Imagine that you're shopping at a local furniture store when you see a lamp that you must buy. It's exactly what you've been looking for at the right price. But the lamp model is out of stock and the only one left is the floor sample. Naturally, you inquire about purchasing the sample, but the sales person tells you that the store has a policy of prohibiting this. Why? Wouldn't it make sense to more...

Visual Basic 6 0 Advanced Enterprise Client Server Dev Part I ...his course discusses database security implementations to aid a developer in correctly programming components that access data without compromising security. The different security modes available to Microsoft SQL Server 7.0 and previous versions of SQL Server are explained, as well as their respective advantages. It also explains creating Windows NT accounts and user groups. This course more...

OSI Network Layers The OSI Network Layers WBT is the second course of the Network curriculum, which prepares students for the Comptia's Network Certification exam. This course is meant for system administrators and network professionals who want to understand the OSI layers, such as the physical, data link, network, and transport layers in detail. The course describes the problems that can occur in the physical more...

TCP IP Protocol The TCP/IP Protocol WBT is the third course of this curriculum. This curriculum prepares the students for the CompTia's Network Certification exam. The course is meant for system administrators and network professionals who want to understand and apply TCP/IP concepts, such as IP subnetting, DHCP, DNS, WINS, and host files. The course describes the main protocols that constitute the TCP/IP more...

First Aid--Automated External Defibrillator The primary focus of this 30-minute course is the proper use of the Automated External Defibrillator (AED). Use of the AED also includes the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation, which will also be briefly reviewed in this training. Note: This training should not be used as the primary basis for any AED certification. It is more...

First Aid--Basic ...aid is the immediate care for victims of injuries or sudden illness, before professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first aid situations prior to the more...

First Aid--CPR Emergencies requiring cardiopulmonary resuscitation (CPR) can and do occur without warning. It is important that you know the basic emergency techniques for recognizing and treating failures of the respiratory system and heart. This one-hour course will focus on the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation. Note: this training should more...

First Aid--Medical Emergencies ...l emergencies and their treatment. Being trained in first aid could mean the difference between life and death. Note: This training should not be used as the primary basis for any first aid certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified first aid instructor. more...

Heat and Cold Exposure Management HAZWOPER ...n result from exposure to hot temperatures specify first aid measures for heat-related illness identify individual factors that affect the body's ability to withstand hot temperatures specify steps to avoid or reduce heat-related illness specify conditions and injuries that can result from exposure to cold temperatures specify first aid measures for frostbite and hypothermia identify more...

Heat Stress Each year more people in the United States die from extreme heat than from hurricanes, lightning, tornados, floods, and earthquakes combined. This one-hour course will discuss the effects of heat on your body, outline the risk factors for heat-related illnesses, and describe the associated treatments for each. This training will also explain several control measure techniques and safe work more...

SAP R 3 3 0 Fundamentals Now you can learn the functionality and capabilities of the SAP R/3 3.0 System, designed for the open system environment, as well as understand the advantages for business and the user. This course will help you differentiate between each integrated application module of the SAP R/3 3.0 system. Through the use of examples of system functions, you will get the user's perspective of the more...

Welcome to Your PC This course will provide learners with essential computer skills and knowledge. This course can aid career development and help users gain confidence working with computers. This course is designed for learners with minimal computer skills. more...

Software Quality Assurance In this course the students will follow the process of quality assurance and understand the need for and function of QA in software development. With the aid of a sample quality plan, they will learn the topics and techniques needed to develop and implement a QA plan and ensure quality in software development. more...