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From Serebra Learning Corporation

Training and Facilitation: Mentoring Skills

MAXIM TRAINING Mentoring is becoming increasingly popular in the workplace. What was once chiefly an informal process applied arbitrarily, has now been formalised by many organisations as a vital part of their staff development programmes. The overall aim of the course is to explain how to ensure mentoring is effectively implemented in an organisation. more...

Training and Facilitation: Setting Objectives

MAXIM TRAINING Objectives form a crucial part of every manager's job. They guide everything important we do at work. If we are trying to achieve the wrong objectives, we can't possibly perform well. Yet setting good, clear objectives is difficult to do. The course's overall aim is to show you how to set effective objectives. These could be objectives for yourself, other individuals, your team or more...

Training and Facilitation: Negotiation Skills

MAXIM TRAINING The overall aim of this course is to improve your skills in concluding successful negotiations. That is, reaching agreements which both parties are committed to honour and which benefit your organisation. more...

Leadership and Team Development: Managing Meetings

MAXIM TRAINING Every single manager gets involved in meetings. For many, they take up a significant part of every working week. Many meetings are costly failures, achieving little more than frustration and de-motivation for those attending. Yet, successful meetings can achieve a tremendous amount and be one of the major driving forces in successful organisations. This course provides you with a more...

Leadership and Team Development: Performance Troubleshooting

MAXIM TRAINING Performance Troubleshooting is all about identifying causes and solving performance problems at work. But to solve a problem, first you must be able to describe it. This course gives a systematic and highly effective approach to describing performance and analysing problems at work. It's called the Human Performance System, or HPS. The overall aim of the course is to ensure you can more...

The Appraisal Interview

If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance. But if you think appraisal is about handing down judgements from above... think again. This course will help you for when you're in the hot seat. It will show how to structure more...

Windmaster Case Study 3: Company Analysis

...ourse introduces you to company analysis and explains its aim of assessing how well a business is performing and where it could improve. You can examine 3 generic strategies for competition, Cost Leadership, Differentiation and Focus. You can explore different tools for company analysis, including company overview, value chain analysis, comparative analysis and financial analysis. Finally you more...

Building Brand Equity

Every time a corporate merger or buy-out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand. more...

Fair Labor Standards Act FLSA

...38 as part of President Roosevelt's New Deal--its primary aim was to respond to growing concerns about poor working conditions in many industries. The FLSA regulates wages, maximum hours of work and overtime, as well as child labor. This one-hour course enables participants to understand the main provisions of the act, helping both employees and employers understand their rights and more...

Listening Skills: Listening Challenges

...aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret use and improve body language as a form of communication. Finally it identifies common listening styles so the learner can more...

CIW E-Commerce Designer Part 1: Foundations

The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce Designer foundations. The instruction can be divided into three main parts: E-Commerce Foundations B2B Frameworks and Law and the Internet. more...

CIW E-Commerce Designer Part 3: Site Usability

The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site usability. The instruction can be divided into three main parts: Site Usability Consumer Service Methods and Site Management. more...

CIW E-Commerce Designer Part 4: Site Implementation

The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site implementation. The instruction can be divided into two main parts: Site Creation Methods and Site Development. more...

From 123-CBT Computer Based Training

CIW E-Commerce Designer Part 4 Site Implementation

...aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site implementation. The instruction can be divided into two main parts: Site Creation Methods and Site Development. Learn To Identify the features of independent online storefront creation packages. Identify more...

CIW E-Commerce Designer Part 3 Site Usability

...aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site usability. The instruction can be divided into three main parts: Site Usability, Consumer Service Methods, and Site Management. Learn To Identify the reasons for considering usability in Web site design. more...

CIW E-Commerce Designer Part 1 Foundations

...aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce Designer foundations. The instruction can be divided into three main parts: E-Commerce Foundations, B2B Frameworks and Law and the Internet. Learn To Identify the factors that drive e-commerce. Identify the more...

Listening Skills Listening Challenges

...aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret, use, and improve body language as a form of communication. Finally, it identifies common listening styles so the learner can more...

From Training Link Education S.E.A

Cambridge International Diploma for Teachers and Trainers

...Aim: The Cambridge International Diploma for Teachers and Trainers is provided by University of Cambridge International Examinations (CIE), one of the world s leading providers of examinations The Cambridge International Diploma for Teachers and Trainers is designed to help teachers and trainers develop skills that will enhance their practice by becoming more flexible and versatile It more...

Certificate in Air Passenger Health, Safety and Lifestyle

...Aim: At the end of the course students will be able to: Identify the specific issues of health & safety which affect airline passengers Understand the responsibilities of airline staff toward their passengers Demonstrate an understanding of common problems and emergencies which arise in an air passenger environment Describe how to respond appropriately to a range of medical more...

Diploma in Freelance Journalism

...Aim: The objective of this course is to provide students with the knowledge and skills to produce professional standard journalistic articles and to know how to market them. During the course students will examine and practice the four main questions of journalism: WHAT to write, HOW to write it, WHICH techniques to use and, WHERE to submit your work . And specifically examine more...

Diploma in Fiction Writing

...Aim: The aim of this self-study course is to provide a comprehensive guide to the skills and techniques of writing fiction successfully, and will enable students to study a variety of styles. The course also examines practical aspects of getting published plus the essential elements of both short stories and novels. Target Audience: This programme is designed for anyone considering more...

Combined Diploma in Journalism & Fiction Writing

Aim: One Course combining both the Diploma in Freelance Journalism & Diploma in Fiction Writing at a discounted course fee. Content: Please see the information above. more...

Certificate in Introduction to Computers

...Aim: The objectives of the course are to: How to buy computers and what to look for How to look after your computer and carry out basic operations How to use Windows commands How to produce documents in MS Word How to use email to communicate with other people How to use the internet, search for information and download from the NET How to use chat rooms safely Target Audience: more...

Certificate in Web Design

...Aim: At the end of the course students will be able to create a fully functioning web site using HTML incorporating graphics and text, publish their site and register sites with search engines. No prior specialist knowledge is required although a basic understanding of computers and software applications would be helpful. Target Audience: This programme is designed for people who wish to more...

Certificate in PC Maintenance

...Aim: The PcMasterClass PC Technology distance-learning course is an innovative step-by-step course, which teaches you everything you need to know about PC hardware, the Windows operating system and communication and networks. The course contains detailed instructions, backed by IT Distance s Learning renowned technical support service, to enable you to diagnose and correct faults in PC more...

Certificate in Microsoft Word

...Aim: This modular certificate course provides an ideal means of developing your skills in using a range of Microsoft Office applications. This module provides detailed instructions in the use of Microsoft Word and develops the skills to use software to the full. Target Audience: This programme is designed for people who wish to gain an understanding of how use a variety of common software more...

Certificate in Microsoft Excel

...Aim: This modular certificate course provides an ideal means of developing your skills in using a range of Microsoft Office applications. This module provides detailed instructions in the use of Microsoft Excel and develops the skills to use software to the full. Target Audience: This programme is designed for people who wish to gain an understanding of how use a variety of common software more...

Certificate in Microsoft PowerPoint

...Aim: This modular certificate course provides an ideal means of developing your skills in using a range of Microsoft Office applications. This module provides detailed instructions in the use of Microsoft PowerPoint and develops the skills to use software to the full. Target Audience: This programme is designed for people who wish to gain an understanding of how use a variety of common more...

Certificate in Microsoft Access

...Aim: This modular certificate course provides an ideal means of developing your skills in using a range of Microsoft Office applications. This module provides detailed instructions in the use of Microsoft Access and develops the skills to use software to the full. Target Audience: This programme is designed for people who wish to gain an understanding of how use a variety of common software more...

Certificate in Business Practices (Management)

...Aim: Business Practices is a suite of qualifications designed to enable students to develop practical business skills selected from a range of units according to their learning needs.The qualifications are offered through ABC Awards and are approved by the Qualifications and Curriculum Authority for inclusion on the National Qualifications Framework from 1st October 2005. Target Audience: more...

Kitchen (Hygiene) Skills

...Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...

Kitchen (Stores) Skills

Catering (Cook/Chill) Services

Preparation for a Career in the Guest Services Industry

Basic Skills for the Guest Services Industry

Training Induction Skills for Guest Services Industries

Guest Services Computer Skills

Accommodation (Bedroom) Services

General Cleaning of Guest Accommodation

Accommodation (Housekeeping) Services

Accommodation (Laundry) Services

Accommodation (Self-Catering) Services

Diploma in Psychology

...Aim: The objectives of the course are to: develop an understanding of the nature of psychology examine the way in which human actions can be explained on a number of different levels distinguish between emotional experience, expression and psychological responses examine the nature of sensation and perception understand the process of memory distinguish between the characteristics more...

Diploma in Child Psychology

...Aim: The objectives of the course are to: - Develop an awareness of psychological approaches to the understanding of child development - Develop a recognition of the application of developmental psychology to certain aspects of child care and education - Create an awareness of different methodological approaches to psychological investigation - Develop a range of skills in using psychological more...

Diploma in Workplace Psychology

...Aim: The course is designed to provide you with an overview and Introduction to understanding Psychology in the workplace. It covers a wide range of workplace people and management issues, exploring each and enabling students to examine practical applications of psychology in the workplace.This is an ideal course for anyone wishing to improve their skills in understanding and managing staff more...

Diploma in Human Physiology and Health

...Aim: The objectives of the course are to: increase your understanding of the physical structure of the human body enable you to maintain your health better through an improved knowledge of the way your body functions help you understand the physical and chemical ways in which humans resemble other organisms apply sound scientific principles to the ways in which you obtain and use more...

Diploma in Child Day Care

Aim: During the course students will study a range of topics which develop an understanding of the needs of children, organising activities and the regulatory and administrative functions of day care. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Child Day Care. No prior knowledge is required. more...

Certificate in Conflict Management

...Aim: The objectives of the course are to: Understand basic concepts of conflict management Explore techniques for managing conflict effectively Demonstrate five conflict handling styles Adopt good listening techniques Understand negotiation techniques Describe problem solving approaches Demonstrate mediation techniques Demonstrate how to cope with crises Describe the concepts more...

Certificate in Managing Stress

...Aim: The objectives of the course are to: Understand the nature of stress Explore people s responses to stress Develop an understanding of common stress symptoms Explore how people cope with stress Demonstrate stress management techniques Understand the role of relaxation Describe the benefits of nutrition and diet Understand the impact of self-esteem on stress Develop more...

Certificate in Valuing Diversity in the Workplace

...Aim: The objectives of the course are to:Examine the legal, regulatory and ethical considerations brought about by the changing society within which we live and to promote best practice in adopting, encouraging and managing diversity. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Valuing Diversity in the Workplace. No more...

Certificate in Introduction to Counselling

...Aim: The objectives of the course are to: describe the role of a counsellor and what counsellors do List common types of counselling Understand the skills and attributes required to conduct counselling Practice and improve their listening skills Demonstrate an understanding of the principles of negotiation Describe the key aspects of successful mediation Understand the role of more...

Certificate in Drug Awareness

...Aim: The objectives of the course are to:Gain a better understanding of drugs in society and their use and misuse. The course is particularly suitable for people who may encounter drug relatedproblems and wish to learn how to respond. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Drugs awareness. No prior knowledge is more...

Certificate in Retail Operations

Aim: The objectives of the course are to:Provide a broad introduction to the sector and the range of skills required for people working in or planning to work in a retail environment. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Retailing. No prior knowledge is required. more...

Certificate in Supervisory Development

Aim: The objectives of the course are to:Provide a development opportunity which teaches the broad concepts of supervision for people taking on, or planning to take on, a supervisory role in their work environment. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Supervisory development. No prior knowledge is required. more...

Certificate in Safety Compliance

Aim: The objectives of the course are to:Gain an understanding of health and safety legislation and how to adopt good practice, for people working in any industry sector. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of safety compliance. No prior knowledge is required. more...

Certificate in Effective Customer Care

Aim: The objectives of the course are to:Develop customer care skills, forpeople working in a wide range of sectors and occupations. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Customer Care. No prior knowledge is required. more...

Certificate in Healthy Eating & Food Hygiene

...Aim: The objectives of the course are to:Develop knowledge and skills in a range of diet, lifestyle and food preparation subjects This programme is designed for people working in a wide range of sectors and occupations Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Healthy Eating and Food Hygiene. No prior knowledge is more...

Certificate in Preparation for Airport & Airline Employment

...Aim: The objectives of the course are to: Identify information which candidates should research in order to demonstrate a good understanding of the role of the air travel employers and their staff Compose an application form and C.V. which presents information in a manner required by employers Understand interview techniques which help candidates to express a positive attitude and more...

Certificate in Airline & Airport Customer Care

...Aim: The objectives of the course are to: Describe the part played by air transport in the travel and tourism industry Identify the value of providing good customer care and standards expected Demonstrate an understanding of good communication skills Describe how to create a positive impression with passengers Introduce passenger problem solving techniques Display a product more...

Certificate in Air Cabin Crew Operations

...Aim: The objectives of the course are to: Describe the unique operating environment and requirements of staff engaged in cabin crew occupations Practice the skills and characteristics required for cabin crew to be effective Understand the verbal skills [and industry knowledge] required of cabin crew Understanding of the written skills [and standards] required of cabin crew Describe more...

Certificate in Airline & Airport Passenger Service Agent Skills

...Aim: The objectives of the course are to: Describe the unique operating environment and requirements of staff engaged in passenger service occupations Identify the skills and characteristics required for passenger service agents to be effective Display an understanding of the verbal skills [and industry knowledge] required of passenger service agents Understand the written skills [and more...

Certificate in Airline & Airport Conflict Management

Certificate in Sales Advisor

Aim: The aim of the course is to provide newly appointed sales staff [or people seeking to enter a sales environment] with a range of skills to enhance their job performance. Target Audience: This programme is designed for people entering, or recently entered a direct selling environment either telephone or face to face. more...

Certificate in Sales Executive

Aim: The aim of the course is to provide experienced sales staff with a development opportunity to increase and enhance their sales skills. Target Audience: This programme is designed for people with experience in a sales environment wishing to enhance their skills, perhaps in preparation for a more senior role. more...

Certificate in Senior Sales Executive

...Aim: The aim of this programme is to develop the sales and supervisory skills of people working in a sales environment who are responsible for [or planning to become responsible for] sales account management and supervision of sales staff. Target Audience: This programme is designed for people with experience in a sales environment and with responsibility for account management & more...

Certificate in Business Management

Aim: To provide participants with the knowledge and skills to manage effectively. Target Audience: People wishing to understand the principles of managing themselves, resources, people and the legal framework which exists. more...

Certificate in Business Finance

Aim: To provide participants with a broad understanding of management business finances. Target Audience: People responsible in part or in full for the establishment and monitoring of business finance records and systems. more...

Certificate in Business Marketing

Aim: To provide an in depth knowledge of marketing, advertising and promoting a business. Target Audience: People who want to be able to market their business more profitably. more...

Certificate in Customer Relations

Aim: To create good customer relations through telephone contact, face to face discussions and in receiving visitors and guests. Target Audience: People who provide customer contact through meetings & telephone calls and who receive visitors and guests. more...

Certificate in Business Planning

Aim: To provide a framework for planning, evaluating and implementing a business start-up. Target Audience: Anyone considering starting a new business who would like to compose a business plan. more...

Certificate in Business Technology

Aim: To provide an understanding of the use and benefits of computer in the running and management of a business. Target Audience: People who wish to improve their understanding of the benefits of using IT in business. more...

Certificate in Executive Office Skills

Aim: To provide participants with the skills to manage office activities. Target Audience: This programme designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment. more...

Certificate in Business Skills

...Aim: The course is designed to provide essential business skills to enable smaller businesses to become more effective and efficient. By choosing any five tiles from the series candidates can set their own agenda according to their personal priorities. Target Audience: This programme is designed for people working in a wide variety of business sectors and sizes, together with voluntary more...

Diploma In Small Business Finance

...Aim: To develop the candidate's knowledge and understanding of the basic records and financial controls required to run a successful small business. Target Audience: This programme is designed for people working in a wide variety of business sectors and sizes, together with voluntary sector organisations. The programme is most suitable for people wishing to enhance their business finance more...

Certificate in Personnel Skills

Aim: To provide a general understanding of the principles personnel administration. Target Audience: This programme is designed for people who wish to improve their knowledge and make a greater contribution to personnel administration. The course provides an introduction to Personnel Management and progression from this course could include studying for a CIPD qualification. more...

Certificate in Residential Home Management

Aim: To provide a broad understanding of the theory and practice of managing a residential or care home to high standards. Target Audience: This programme is designed for people responsible for managing residential and care homes and for shift supervisors. Students are people wishing to set and maintain high standards of care and employ good practice in the management of resources. more...

Certificate in Effective Communicating

Aim: To enable students to choose and use methods of business communications appropriately. Target Audience: This programme is designed for people who wish to improve their skills in selecting appropriate communication methods, and in delivering their message effectively. more...

Certificate in Delivering Good Service

Aim: To promote good practice in the provision of service to internal and external customers, and to develop skills in adopting ongoing quality improvements to provide better service levels Target Audience: All people who provide a service to customers [internal and external] and who wish to maintain and improve the service which they provide. more...

Certificate in Customer Service Excellence

...Aim: The aim of the course is to provide an understanding of methods which can be used to provide excellent service quality in any service organisation or environment. Target Audience: This programme is designed for people in a wide range of service occupations wishing to develop an understanding of the importance of service excellence, and determine how to set improve and maintain service more...

From The Virtual Training Company

Web Publishing and Publicizing

...aim of Virtual Training Company's Web Publishing and Publicizing tutorial is to give a thorough understanding of the concepts, tools and processes involved in creating, publishing and publicizing a web site. This tutorial includes DNS hosting with a movie each for US, UK, Australia, and New Zealand audiences. It also includes techniques for getting your site found by search engines. Author Mark more...

From Skillspride Online Training

Train the IT Trainer

Business strategies and IT systems which underpin them are severely limited if users are unable to fulfill their promise by utilizing effectively the computer systems. It is at this point that professional IT training comes into its own. Traditional training techniques form a good basic knowledge for the IT trainer but do not cover the unique environment in which this type of training takes place. more...

UNIX Bourne and Korn Shell Programming

...as key to intending UNIX users and developers. The course aim is to give participants a good understanding of the UNIX operating system sufficient to meet the needs of application developers. Providing hands-on experience, on completion of the course the reader will be able to; understand the concepts underlying UNIX; use a variety of commands, tools and utilities; program the command more...

Microsoft PowerPoint 2000 New Features

The aim of this course is to examine the main new features, views and wizards in Microsoft PowerPoint version 2000. more...

Microsoft PowerPoint 97 Expert User Part 2

This course is intended to give readers additional skills and knowledge on using the many features and functions of PowerPoint 97 software. The aim is to make readers more effective and efficient when producing and delivering presentations with PowerPoint 97. This course covers some of the more advanced features of PowerPoint 97 and provides a series of hands-on exercises and examples. more...

Microsoft Outlook 2000 New Features

The aim of this course is to examine the main new features and wizards in Microsoft Outlook version 2000. more...

Microsoft FrontPage 2000 New Features

The aim of this course is to examine the main new features, views and wizards in Microsoft FrontPage version 2000. more...

Microsoft Windows 2000 - Using and Running Windows 2000 Professional

The aim of this course is to show the reader how to use and run Windows 2000 successfully. Readers will learn to operate the Desktop, organize files and folders, work with programs and hardware, learn about printing and also will be introduced to networking and security. more...

Microsoft Windows 2000 Server - Network Administration

This course is designed to introduce the reader to the Network Administration features within Microsoft Windows 2000 Server. This course includes several practical exercises or Labs that aim to allow the reader to practice what they are learning within the course. more...

Microsoft Excel 2000 New Features

The aim of this course is to examine the main new features, views and wizards in Microsoft Excel version 2000. more...

Microsoft Access 2000 New Features

The aim of this course is to examine the main new features, views and wizards in Microsoft Access version 2000. more...