Online Airline eLearning - Training Resources

IATA Transportation of Dangerous Goods-Online IATA Dangerous Goods Training-Online Course: The IATA Dangerous Goods Training-Online Course is required for employees who are involved in the packaging and shipment of Packed Cargo Air Consignments. Upon completion of this course, the student will be able to: Identify the requirements IATA Dangerous Goods Regulations (DGR) for air consignments.  more...

Business Travel Safety International Travel In ''Business Travel Safety: International Travel,'' you will learn how to make travel preparations and international travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Finally, you will learn how to avoid and handle physical and nonphysical crimes in  more...

Travel and Tourism Course The ICI travel and tourism course has been designed in conjunction with industry representatives and helps you learn the skills you need to succeed within the industry quickly and conveniently. a Fast track your career in travel and tourism a Learn the inside secrets of how to become a travel and tourism pro in months not years! a Study at your own pace whenever and wherever you are  more...

Certificate in Airline & Airport Passenger Service Agent Skills Aim: The objectives of the course are to: Describe the unique operating environment and requirements of staff engaged in passenger service occupations Identify the skills and characteristics required for passenger service agents to be effective Display an understanding of the verbal skills [and industry knowledge] required of passenger service agents Understand the written  more...

Certificate in Air Cabin Crew Operations Aim: The objectives of the course are to: Describe the unique operating environment and requirements of staff engaged in cabin crew occupations Practice the skills and characteristics required for cabin crew to be effective Understand the verbal skills [and industry knowledge] required of cabin crew Understanding of the written skills [and standards] required of cabin crew  more...

Certificate in Airline & Airport Customer Care Aim: The objectives of the course are to: Describe the part played by air transport in the travel and tourism industry Identify the value of providing good customer care and standards expected Demonstrate an understanding of good communication skills Describe how to create a positive impression with passengers Introduce passenger problem solving techniques Display a  more...

Certificate in Preparation for Airport & Airline Employment Aim: The objectives of the course are to: Identify information which candidates should research in order to demonstrate a good understanding of the role of the air travel employers and their staff Compose an application form and C. V. which presents information in a manner required by employers Understand interview techniques which help candidates to express a positive attitude  more...

Certificate in Air Passenger Health, Safety and Lifestyle ...ntify the specific issues of health & safety which affect airline passengers Understand the responsibilities of airline staff toward their passengers Demonstrate an understanding of common problems and emergencies which arise in an air passenger environment Describe how to respond appropriately to a range of medical emergencies Describe measures which airline staff can take  more...

Certificate in Airline & Airport Conflict Management Aim: The objectives of the course are to: Understand basic concepts of conflict management Explore techniques for managing conflict effectively Demonstrate five conflict handling styles Adopt good listening techniques Understand negotiation techniques Describe problem solving approaches Demonstrate mediation techniques Demonstrate how to cope with crises Describe the concepts of  more...