Online Airline eLearning Training

Certificate in Air Passenger Health, Safety and Lifestyle ...ntify the specific issues of health & safety which affect airline passengers Understand the responsibilities of airline staff toward their passengers Demonstrate an understanding of common problems and emergencies which arise in an air passenger environment Describe how to respond appropriately to a range of medical emergencies Describe measures which airline staff can take to promote more...

Certificate in Preparation for Airport & Airline Employment Aim: The objectives of the course are to: Identify information which candidates should research in order to demonstrate a good understanding of the role of the air travel employers and their staff Compose an application form and C.V. which presents information in a manner required by employers Understand interview techniques which help candidates to express a positive attitude and present more...

Certificate in Airline & Airport Customer Care Aim: The objectives of the course are to: Describe the part played by air transport in the travel and tourism industry Identify the value of providing good customer care and standards expected Demonstrate an understanding of good communication skills Describe how to create a positive impression with passengers Introduce passenger problem solving techniques Display a product knowledge more...

Certificate in Air Cabin Crew Operations Aim: The objectives of the course are to: Describe the unique operating environment and requirements of staff engaged in cabin crew occupations Practice the skills and characteristics required for cabin crew to be effective Understand the verbal skills [and industry knowledge] required of cabin crew Understanding of the written skills [and standards] required of cabin crew Describe the more...

Certificate in Airline & Airport Passenger Service Agent Skills Aim: The objectives of the course are to: Describe the unique operating environment and requirements of staff engaged in passenger service occupations Identify the skills and characteristics required for passenger service agents to be effective Display an understanding of the verbal skills [and industry knowledge] required of passenger service agents Understand the written skills [and more...

Certificate in Airline & Airport Conflict Management Aim: The objectives of the course are to: Understand basic concepts of conflict management Explore techniques for managing conflict effectively Demonstrate five conflict handling styles Adopt good listening techniques Understand negotiation techniques Describe problem solving approaches Demonstrate mediation techniques Demonstrate how to cope with crises Describe the concepts of more...

Are We Ready for Chinese Tourists - Opportunities for U.S. Travel Industry ...e U.S. tour operators, inn keepers, hospitality managers, airline executives, local government and tourism officials on the promising opportunities in China's outbound tourism. Overview: China's outbound travel is up 14% since 2006, in the first three month of 2007, the country saw 9.76 million outbound tourists. The approval rate of U.S. Visas to Chinese visitors between January and June 2007 more...

Air Reservations ...learn the terminology, the policies and the procedures of airline travel and airline reservations. While the sale of air travel is no longer the major revenue producer for travel professionals, it is a vital part of the travel industry as the most used mode of transportation to business destinations and highly used mode to vacation/leisure destinations. Therefore, becoming an expert on the more...

Advanced Logo Design .... In the exercise, you'll create a branding system for an airline. LESSON 3 Expansion and Evolution Lesson Three looks at the critical first stage of any professional logo design process. You'll examine the logo expansion/evolution phase, in which you set up a client meeting to determine his or her needs, produce a creative brief, and brainstorm a range of options. Strategies for effective more...