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From International Contact Center Academy
Before You Hit Send How to Write Business-Friendly Emails That Create Emotional Connections and Leave Customers Saying WOW
...Plus examples of amazing emails from some Zappos, JetBlue Airlines, Best Buy, and QVC.
What You Need to Know Before You Send Your Next Email to a Customer
5 grammar gaffes that rob your company of credibility
The NUMBER 1 complaint consumers have about email customer service
Why ita ™s important for your email to do more than just answer the customera ™s questions
more...
