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All Levels Training Seminars and Classes

From Contacts Plus

Complain Handling and Resolution ...urnout and complaints in epidemic proportions. Workers at all levels may face complaints about a situation, a process, a person or people. The important thing for an organization to have a formal complaint-handling policy & how can it be used to analyze customer needs and create customer value? So effective and efficient complaint management is essential to the provision of quality service and more...

The Art of Delegating Your Workforce The Art of Delegating Your Workforce Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This two days workshop will explore many of the facets of delegation, when to delegate, and who to delegate to. We will more...

Advanced Skills for the Practical Training Advanced Skills for the Practical Training Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to more...

From SETTEC

Procurement Arena The Piles of Knowledge

In every aspect of business Procurement management can save or waste money and it is the only way that Processes Required to Acquire Goods and Services from outside the Performing Organization For Simplicity, Goods and Services, Whether One or Many Will Generally Be Referred to As a a Producta Organizations are increasingly dependent on third parties to provide goods and services which more...

From Next Levels Consulting

Career Coaching Workshop Duration: 3 days Description and Learning Objectives: At such time of financial crisis and changing markets, our awareness of the factors leading to excellent business performance is increasing day by day. Wellbeing and job satisfaction have been rated as major factors leading to excellence at business life and any other field. How many times have you met people who are not satisfied with more...

Conflict Management Duration: 2 days Description and Learning Objectives Conflict Resolution a Turning Conflicts into Opportunities. At this programs conclusion, participants should be able to: -Understand what conflict and conflict resolution mean -Understand all six phases of the conflict resolution process -Understand the five main styles of conflict resolution -Be able to adapt the process for all more...

Presentation Skills Duration: 1 day Description and Learning Objectives How to Create And Deliver High-Impact Presentations At this programs conclusion, participants should be able to: -Identify the four essential components of a presentation. -Describe an audience analysis and why it is a needed step in a presentation. -Organize information in a clear and concise manner. -Create an attention-grabbing more...

Time Management Skills Duration: 1 day Description and Learning Objectives Get organized for Peak Performance Managing time effectively is an essential skill for todays professionals. It seems as if Time is shrinking: organizational change initiatives, an increasingly competitive market, technology overload, reduced staffing situations and a greater emphasis on faultless performance, and more! As the workplace more...

Team Building Skills Duration: 1 day Description and Learning Objectives Tactics for Working Better Together At this programs conclusion, participants should be able to: -Describe the teambuilding process (Forming, Storming, Norming, and Performing). -Explain the four basic behavioral styles and how to manage each. -Demonstrate effective listening skills. -Rephrase blunt wording for better communication. more...

Communicating with Influence Duration: 3 days Description and Learning Objectives After attending this program participants will be able to: -Demonstrate the use of open and closed questions. -Identify your behavioral style and its unique challenges. -Describe a model of feedback, communication, and listening. -Set SMART goals. -List tactics for dealing with difficult people. -Organize information in a clear and more...

Basic Communication Skills Duration: 1 day Description and Learning Objectives After attending this program participants will be able to: -Identify common communication problems that may be holding them back. -Develop skills in asking questions. -Identify what their non-verbal messages are telling others. -Develop skills in listening actively and empathetically. -Enhance their ability to handle difficult more...

Negotiation Skills Duration: 1 day Description and Learning Objectives How to Get What You Want ! After attending this program participants will be able to: -Identify possible negotiation outcomes. -List the eight steps of the negotiation process. -Understand and identify different behavioral styles and adapt as necessary. -Apply techniques for successful negotiation by successfully answering case studies more...

Effective Marketing Communication Duration: 3 days Description and Learning Objectives Developing the promotion program involves eight basic steps which can be applied to most promotional situations. The process should be treated in the manner of integrated marketing communication such that no element of communication with customers, consumers, employees, stakeholders or society at large is forgotten. The whole process should more...

Designing and Managing Services Duration: 3 days Description and Learning Objectives As countries become service economies, marketers need to know more about marketing service products. Service industries have typically lagged behind manufacturing firms in adopting and using marketing concepts, but this is changing. Services marketing strategy calls not only for external marketing but also for internal marketing to motivate more...

Distribution Decisions and Logistics Duration: 3 days Description and Learning Objectives As the world gets smaller in travel time and communication, and as populations expand, and products proliferate, distribution decisions are among the most critical a company can be involved in. Over the past ten years or so, the Internet has changed the way companies are doing business globally and this has placed significant pressures on more...

Pricing Strategy and Decisions Duration: 3 days Description and Learning Objectives Price has always been one of the more important marketing variables because it is so visible. Despite the increased role of non-price factors in the modern marketing process, price remains a critical marketing element, especially in highly competitive markets. Competition and more sophisticated buyers have forced many retailers to lower more...

New Product and Brand Decisions Duration: 3 days Description and Learning Objectives Product strategy decision makers in most firms recognize the financial necessity of managing existing products and the competitive advantages of regularly developing new products and services. Mature and declining products eventually must be replaced with newer products. New product development strategy thus is one of the most important more...

Market Segmentation Target Marketing and Market Positioning Duration: 3 days Description and Learning Objectives When we look more closely at the needs and wants of customers, we discover that many buyers share similar preferences for products and services that satisfy those needs. Although we all like to feel that we are unique in what we need and want in life, we find that many others share the same unique desires. Consequently, most markets can be more...

Marketing Information Marketing Research and Market Demand Duration: 3 days Description and Learning Objectives How do we know who the customers are and what they want or need? Only through the systematic gathering and analysis of market and consumer data can we hope to know the answer and to compete successfully with other companies who make it their business to know who their customers are and how well they perceive the products and the company. more...

Know Your Customer Understanding Buyer Behavior Duration: 3 days Description and Learning Objectives Consumer markets and consumer buying behavior have to be known and understood before sound marketing plans can be developed. Marketers need to know the complex interactions that influence purchase behavior. At this programa ™s conclusion, participants should be able to -Know about current and potential customers that will enable them more...

Marketing Strategy and Planning Duration: 3 days Description and Learning Objectives At this programs conclusion, participants should be able to : Know how to develop appropriate marketing Strategy and write a good marketing plan N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -Corporate and division strategic planning a defining the corporate vision more...

Fundamental Marketing Concepts Duration: 3 days Description and Learning Objectives Essentially, marketing is about delivering value to customers in order to satisfy their need and wants competitively and profitably. Many people think marketing is just selling or advertising. Some think marketing is just retailing. Many people in business treat marketing as something that happens at the end of the business process a more...

Marketing for Non-Marketers Duration: 3 days Description and Learning Objectives At this programs conclusion, participants should be able to: Understand the necessity of adopting a holistic marketing orientation of all functions in the organization & be well acquainted with the principles of marketing. Any decisions taken by any function has an impact on the competitiveness of the organization. N. B. Content can be more...

Defining Marketing The Art of Marketing Duration: 3 days Description and Learning Objectives -Introduce the participants to the basic elements of the marketing management process. -Identify and solve many business problems by using a marketing perspective. -This course will not turn the participant into a marketing wizard, but it will give him/ her a very broad understanding of what marketing is all about and the vital role that more...

Employee Engagement and Retention Strategies Duration: 2 days Description and Learning Objectives: Research shows that engaged employees not only stay longer, but also perform better! Employee turnover is a common problem faced by companies in a changing market dynamics, increasing employee awareness and incremental pressure for performance. Turnover not only leads to a discontinuity in performance, increased recruitment and selection more...

Coaching for Managers Duration: 2 days Description and Learning Objectives: With the increasing awareness of employees and business pressures, managers find themselves needing to wear many hats, and perform various roles. Being a manager now means being able to motivate, listen, understand, analyze, give and receive feedback and many other tasks. A manager, is inevitably, an HR manager for his direct reports at all more...

Introduction to Psychometrics Duration: 1 day Description and Learning Objectives: Recruitment is a highly costly process, not only in terms of time, and money but in terms of the impact an incorrect hiring decision has on both performance and morale. Psychometrics has been introduced to the field of recruitment in an attempt to increase the efficacy of hiring decisions. A variety of psychometric tools is now available to more...

Talent Performance Management Duration: 3 days Description and Learning Objectives The purpose of this course is to introduce the importance of managing employees performance and its impact on the company performance and how that contribute in attracting and retaining good calibers. At the end of this course , you will be able to understand the following: -The competency based performance evaluation -The Performance more...

Introduction to HR Management Duration: 2 days Description and Learning Objectives The purpose of this course is to Hel you gain knowledge of HR roles and responsibilities, structure and functions. At the end of this course , you will be able to understand the following: -The core responsibilities of the HR department -Recruitment & Selection as concept -Training & Development -Compensation & benefits -Performance more...

ITIL V3 Service Design Duration: 3 days Description and Learning Objectives The course syllabus covers the management and control of the activities and techniques within Service Design, but not the detail of each of the supporting processes. The candidates will gain competencies in the following areas: -Management and control of all Service Design activities -Management and application of Service Design concepts, more...

ITIL V3 Service Transition Duration: 3 days Description and Learning Objectives The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. The candidates will gain competencies in the following areas: -Introduction to Service Transition -Service Transition Principles -Management and control of all more...

ITIL V3 Service Operation Duration: 3 days Description and Learning Objectives The course syllabus covers the management and control of the activities and techniques within Service Operation, but not the detail of each of the supporting processes. The candidates will gain competencies in the following areas: -Introduction to Service Operation -Service Operations Principals -Service Operation Processes -Common more...

ITIL V3 CSI Duration: 3 days Description and Learning Objectives The course covers the management and control of the activities and techniques within the Continual Service Improvement stage, but not the detail of each of the supporting processes. The candidates will gain competencies in the following areas: -Introduction to Continual Service Improvement -Continual Service Improvement Principles more...

ITIL V3 MALC Duration: 5 days Description and Learning Objectives The course is final module of the Service Lifecycle and/ or Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management recognition. This 5-day course immerses learners in the contents of the ITIL V3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and more...

ITIL V3 Service Strategy Duration: 3 days Description and Learning Objectives This course talks about the concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. It focuses on managing and controlling of the activities and techniques within the Service Strategy phase, without going into the details of each of the supporting processes. The candidates will gain more...

Basics of Virtualization and Cloud Computing Duration: 1 day Description and Learning Objectives: According to IT research firms, most organizations are heading to employ virtualization technologies within their data centers. Virtualization guarantees business continuity for an organizationa ™s computing infrastructure ensuring huge cost savings and energy efficiency. This course is intended to introduce Cloud Computing and add the more...

New Supervisor Training - Making the Transition from Buddy to Boss Duration: 2 days Description and Learning Objectives Becoming a manager is hard enough, but making the transition from colleague to boss is even tougher and comes with its own set of unique challenges. Step Up to Supervisor: Making the Transition from Buddy to Boss is designed for those who have been promoted recently into a management role and for those who have been there for some time but more...

Supervising Basics Managing People Made Easy Duration: 2 days Description and Learning Objectives This workshop is designed to help participants overcome many of the supervisory problems they will encounter in their first few weeks as a boss. Dealing with the difficulties a new supervisor encounters isnt easy, but it doesnt have to lead to discouragement. At this programs conclusion, participants should be able to: -Adjust to the role more...

How to Sell Smarter Professional Selling Skills PSS Duration: 2 days Description and Learning Objectives At this programs conclusion, participants should be able to ensure the satisfaction of the buyer through processes to generate long-term business & customer loyalty. N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -Customer Service and Satisfaction -Buyer / Seller cycle more...

Effective Change Management Duration: 3 days Description and Learning Objectives After attending this program participants will be able to understand that: Change is ever-present in our society. It is the only constant we can count on. How well employees deal with these changes will make or break the organizations ability to survive and remain competitive. N. B. Content can be modified (Customized) as per customers more...

Basic Sales Training Selling Fundamentals Duration: 2 Days Description and Learning Objectives Its no secret that selling has changed in recent years. This is an exciting and dynamic profession, yet it is one of the most underrated and misunderstood. The back-slapping, sleazy, joke-telling huckster has disappeared, and in his place is a new generation of sales professionals. This program is designed to help participants exhibit the more...

Coatching for success Duration: 2 days Description and Learning Objectives -Understand the important of creating a coaching culture -Learn how to establish rapport with your coachee -Use the G. R. O. W model -Use the 4 coaching skills; Questioning / Listening / Giving Feedback / Challenging -Apply the 3 roles of a coach : Teacher / Guide / Facilitator * All courses are delivered by Certified instructors more...

Assertiveness and Self-Confidence Duration: 2 days Description and Learning Objectives By the end of this workshop, you should be able to: -Define assertiveness and self-confidence, and list the four styles of communication -Describe the types of negative thinking, and how one can overcome negative thoughts -Explain the difference between listening and hearing, and understand the importance of body language and more...

Stress Management Duration: 2 days Description and Learning Objectives Creating a Stress-Reducing Life Style. At the end of this workshop, participants should be able to: -Identify the best approach to a stressful situation (Alter, Avoid, or Accept) -Understand what lifestyle elements you can change to reduce stress -Use routines to reduce stress -Use environmental and physical relaxation techniques more...

Supervision Skills for Managers Coaching Counseling Delegating and Developing Duration: 4 days Description and Learning Objectives Supervision Skills for Managers: Coaching, Counseling, Delegating, and Developing At the programs conclusion, participants should be able to: -Recognize their strengths and growth opportunities as managers. -Recognize the four behavioral styles and how to coach each. -Capitalize on their style for more effective communication. -Delegate more...

Managing Difficult People Duration: 2 days Description and Learning Objectives How to Work Better with Almost Anyone . After attending this program participants will be able to understand that: -Articulate how their attitudes and actions impact others. -Describe effective techniques for dealing with difficult people. -Discuss coping strategies for dealing with difficult people and difficult situations. -Identify more...

Todays Leader Essential Skills for Successful Management Duration: 3 days Description and Learning Objectives Leading and managing are not the same thing. Leaders often manage people, but not all managers lead. This program is designed for all people wishing to improve their leadership skills. At this programs conclusion, participants should be able to: -Master Peter Senges five disciplines. -Add Kouzes and Posners five practices to their life. more...

Emotional Intelligence - The Edge for Leaders Duration: 3 days Description and Learning Objectives Todays fast pace and high rate of change requires different skills for survival and success. Higher stress levels require better handling abilities. Mentoring relationships are particularly essential in times like these. Expertise in a particular field plays a lesser role, while internal qualities like resilience, initiative, optimism, and more...

ITIL V3 Foundation

Duration: 3 days Description and Learning Objectives The purpose of this course is to help you gain knowledge of the ITIL ® terminology, structure and basic concepts and to comprehend the core principles of ITIL ® practices for Service Management. The ITIL ® Foundation course is not intended to enable application of the ITIL ® practices for Service Management without further more...

From Career Development organization (CDO)

English Courses Offered by Career Development organization CDO Career Development organization (CDO) is proud of presenting and being agent of the London Chamber of Commerce and Industry International Qualifications (LCCI IQs) LCCI have been awarded since 1887 and are recognized by employers, governments and universities worldwide. In 2003, the London Chamber of Commerce and Industry Examinations Board merged with Goal assessments, a pioneer in online more...

From Quest

Coaching Life Executive Teams Organizational Relationship Coaching is one of the most powerful tools helping leaders and senior executives become the best leaders they can be. The essence of developing these leaders is developing them as a personsa which is achieved by helping them tap all their potential to bring the best qualities forward. How coaching works in organizations. There are two clients in the coaching process: the first is the more...