Online All Levels eLearning Training

Empowering your Workgroup Coach for Achievement This course identifies coaching strategies for increasing the performance of your staff. All levels of professionals who supervise the performance of other staff members.  more...

Basic Features of Excel 2002 To provide an overview of the basic features of Excel 2002 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Excel  more...

Microsoft Office 2000 - Beginning Excel To provide an introduction to the core concepts of Microsoft Excel 2000 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Excel  more...

Working Collaboratively Communicate Your Goals Working Collaboratively: Communicate Your Goals, is the tenth of fourteen courses in this curriculum. After the completion of this course you will be able to list the guidelines for communicating your needs and identify guidelines on how to give and receive feedback. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by  more...

Working with Difficult People Respond to Challenges Working with Difficult People: Respond to Challenges, is the thirteenth of fourteen courses in this curriculum. After the completion of this course you will be able to demonstrate several techniques to effectively handle minor and periodic personality differences. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by  more...

Working with Difficult People Cope With Continued Conflict Working with Difficult People: Cope with Continued Conflict, is the last of fourteen courses in this curriculum. After the completion of this course you will be able to sequence the steps of a conflict resolution effort, select the most appropriate action to handle a difficult situation, based on the specific circumstances and identify options available to you if you are unable to resolve an  more...

Expanding Time Develop SMART Goals Expanding Time: Develop SMART Goals, is the fifth of fourteen courses in this curriculum. After the completion of this course you will be able to pinpoint the benefits of time management and identify the guidelines for defining goals. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to  more...

Expanding Time Remove Your Barriers Expanding Time: Break Time Barriers, is the sixth of fourteen courses in this curriculum. After the completion of this course you will be able to identify the steps you should take to avoid procrastination, identify how to minimize interruptions from people at work and identify how to avoid perfectionist tendencies in your work. The Stress Management curriculum presents easily adopted techniques  more...

Expanding Time Focus on What is Important Expanding Time: Focus on What is Important, is the seventh of fourteen courses in this curriculum. After the completion of this course you will be able to list the steps that convert goals into prioritized tasks, list guidelines for effective scheduling and list guidelines for successfully implementing a prioritized and scheduled task list. The Stress Management curriculum presents easily adopted  more...

Working Collaboratively Assert Your Influence Working Collaboratively: Assert Your Influence, is the eighth of fourteen courses in this curriculum. After the completion of this course you will be able to list the benefits of influencing and contrast the skill of influencing with controlling and advising. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating  more...

Working Collaboratively Build Rapport Gain Trust Working Collaboratively: Build Rapport, Gain Trust, is the ninth of fourteen courses in this curriculum. After the completion of this course you will be able to identify principles for creating and maintaining rapport, list the steps in listening authentically and identify three distinct question types. The Stress Management curriculum presents easily adopted techniques for today's busy  more...

Working Collaboratively Extend Your Influence Working Collaboratively: Extend Your Influence, is the eleventh of fourteen courses in this curriculum. After the completion of this course you will be able to classify influencing styles, identify guidelines for broadening your range of influence through networking and identify guidelines for resolving an impasse. The Stress Management curriculum presents easily adopted techniques for today's  more...

Working with Difficult People Recognize Work Styles Working with Difficult People: Recognise Work Styles, is the twelfth of fourteen courses in this curriculum. After the completion of this course you will be able to identify reasons why a person may be problematic to work with and select the most appropriate response to individuals who exhibit specific patterns of behavior. The Stress Management curriculum presents easily adopted techniques for  more...

Balancing Stress Devise a Stress Control Plan Balancing Stress: Devise a Stress Control Plan, is the fourth of fourteen courses in this curriculum. After the completion of this course you will be able to implement guidelines for assertiveness in life, classify behavior types in terms of a widely used and accepted model, identify strategies to modify behavior types and develop an action plan for tackling stress. The Stress Management  more...

Balancing Stress Measuring Stress Balancing Stress: Measuring Stress, is the first of fourteen courses in this curriculum. After the completion of this course you will be able to describe the social and personal costs of stress and assess your stress levels. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success. All  more...

Balancing Stress Simple Solutions for Stress Balancing Stress: Simple Solutions for Stress, is the second of fourteen courses in this curriculum. After the completion of this course you will be able to list healthy dietary, exercise and relaxation principles and identify natural ways to combat stress. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating  more...

Balancing Stress Stress Relieving Habits Balancing Stress: Stress Relieving Habits, is the third of fourteen courses in this curriculum. After the completion of this course you will be able to recognize how to overcome stress inducers using mental strategies, implement guidelines for managing your daily work and identify planning principles to help you realize your goals in life. The Stress Management curriculum presents easily adopted  more...

Strategies for Facilitating Critical Thinking ...ined repetition of established formulas. Today, people at all levels of the organization are asked to think in new ways about themselves, their work, and their organizations. In this course, managers can learn a variety of strategies to encourage the development of critical thinking skills within their organizations, for both individuals and teams, and to ensure that critical thinking is  more...

The Basics of Listening Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication  more...

Listening for Comprehension Do you need to better understand the basic meaning of a conversation or presentation? If you need to be able to identify what is said to you in a more effective manner, then this course is for you. This course teaches you how to comprehend verbal and visual messages to maximize your understanding of others. Because this course teaches listening skills, certain sections of this course deviate from  more...

Listening for Higher Purposes Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding. Persons at all levels of an organization. It is particularly useful to those who need strong listening skills, such as managers and team  more...

Enhancing Your Listening Skills Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your  more...

Effective Listening Skills Simulation Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great skill, awareness and practice. In the course of this simulation, you will attend a day-long seminar, studying the topic of Effective Listening Skills through various exercises, lectures, quizzes and small-group activities. The day's events will be guided by an  more...

Communicating Successfully Assert to Achieve This course assesses the benefits of assertive behavior and provides suggestions to implement these strategies to maintain confidence and control of potentially difficult situations without resorting to submissive or aggressive behavior. All levels of professionals who supervise the performance of other staff members.  more...

Creating Successful Solutions Identify the Core Issues This course introduces techniques to help learners quickly analyze situations by identifying the root cause, investigating the contributing factors, and prioritizing the solution requirements. All levels of professionals who supervise the performance of other staff members.  more...

Creating Successful Solutions Solve Problems Creatively This course helps learners investigate inventive strategies to generate creative solutions. All levels of professionals who supervise the performance of other staff members.  more...

Creating Successful Solutions Implement Solutions Decisively This course presents several proven methods to help managers take control of a project to put decisions into practice. All levels of professionals who supervise the performance of other staff members.  more...

Empowering your Workgroup Delegate for Results This course describes techniques for successfully delegating assignments to your work team. All levels of professionals who supervise the performance of other staff members.  more...

Empowering your Workgroup Evaluate Staff Performance This course defines the PERFORM evaluation tool and demonstrates how it can be used to improve individual performance. All levels of professionals who supervise the performance of other staff members.  more...

Cultivating Great Teams Create an Invincible Team This course enables participants to assess the individuals who make up the team and discusses methods to enhance the entire team performance. All levels of professionals who supervise the performance of other staff members.  more...

Cultivating Great Teams Inspire Team Success This course describes motivational strategies to help your team reach their performance goals. All levels of professionals who supervise the performance of other staff members.  more...

Cultivating Great Teams Team Briefings for Success This course helps participants organize, prepare, and lead efficient team briefings. All levels of professionals who supervise the performance of other staff members.  more...

Cultivating Great Teams Resolve Conflicts Positively This course provides techniques to analyze and resolve conflict in a manner that produces a positive solution for all involved. All levels of professionals who supervise the performance of other staff members.  more...

Developing as a Manager The Many Roles of a Manager This course introduces the multi-faceted role of an effective manager. A series of self evaluation exercises assist the participant to create a personal development plan to enhance their current managerial skill set. All levels of professionals who supervise the performance of other staff members.  more...

Communicating Successfully Speak Without Talking This course uses examples to demonstrate how body language can affect the meaning of the message being communicated. Non verbal signals are introduced to improve the participant's managerial communications skills. All levels of professionals who supervise the performance of other staff members.  more...

Communicating Successfully Manage Better by Listening This course describes the value of active listening techniques and how they can be used to improve the participant's managerial performance. All levels of professionals who supervise the performance of other staff members.  more...

Dynamics of Leadership ... company status, be a leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how to become a leader;  more...

Managerial Decisions and Capital Budgeting Business decisions involve choosing between alternative courses of action and developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you  more...

Total Productive Maintenance TPM ...ent and machinery. It is an approach that seeks to engage all levels and functions in an organization to maximize the overall effectiveness of production equipment. This course examines how TPM emphasizes the importance of production and maintenance staff members working together. It also describes how TPM seeks continuous improvement of production equipment effectiveness through periodic  more...

Quality Management Business Process Improvement Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.  more...

Quality Systems Models and Theories ...omponent of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be effective. As an organization evolves, its quality plan must  more...

Equal Employment Opportunity EEO Think about the last time you were in an interview. Did you pay attention to the types of questions being asked? If not, you may have offered or requested information prohibited under anti-discrimination laws. It is essential to know the types of questions that can, and cannot, be asked in order to avoid charges of unfair discrimination. In this course, you will learn the Equal Employment  more...

Family Medical Leave Act FMLA Have you or a family member ever been seriously ill and needed to take medical leave? Did your employer give you the leave you deserved without it affecting your job? It is essential to understand the law of the Family and Medical Leave Act (FMLA) in order to protect yourself from losing your job or benefits. FMLA is only relevant to U.S. based employers and their U.S. based employees. In this  more...

Defensive Driving Techniques This one-hour course will provide advanced defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements. specify concerns to be addressed before and while driving use safe driving techniques to avoid collisions drive safely in various weather  more...

SAP R 3 3 0 Fundamentals Now you can learn the functionality and capabilities of the SAP R/3 3.0 System, designed for the open system environment, as well as understand the advantages for business and the user. This course will help you differentiate between each integrated application module of the SAP R/3 3.0 system. Through the use of examples of system functions, you will get the user's perspective of the  more...

Creating Documents in Word 2002 To provide an overview of the features and tools used for creating documents in Word 2002 Personnel at all levels of the enterprise; end-users seeking to obtain Microsoft Office User Specialist (MOUS) certification at Core level in the use of Microsoft Word 2002  more...

Working with Documents in Word 2002 To provide an overview of the document formatting, navigation, and recovery features in Word 2002 Personnel at all levels of the enterprise; end-users seeking to obtain Microsoft Office User Specialist (MOUS) certification at Core level in the use of Microsoft Word 2002  more...

Working with Diagrams in Visio 2002 To describe how to work extensively with stencils, templates, and diagrams in Visio 2002 Personnel at all levels of the enterprise; end users wishing to familiarize themselves with Microsoft Visio 2002  more...

Optimizing Excel 2002 To provide an overview of the calculation, chart-creation, and web-enabled features in Excel 2002 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Excel  more...

Creating Presentations using PowerPoint 2002 To explain how to create presentations using PowerPoint 2002 Personnel at all levels of the enterprise; anyone wishing to become familiar with PowerPoint 2002; students wishing to become certified as Microsoft Office User Specialist: Microsoft PowerPoint 2000 at the Core level; students wishing to complete module 6 of the ECDL certification, Presentation  more...

Advanced Formatting and Navigation in Word 2002 To provide a detailed overview of the advanced formatting and navigation features in Word 2002 Personnel at all levels of the enterprise; advanced end-users seeking proficiency in the use of Microsoft Word 2002; advanced end-users seeking to obtain Microsoft Office User Specialist (MOUS) certification at Expert level in the use of Microsoft Word 2002  more...

Working with Text and Paragraphs in Word 2007 Word 2007 makes it easy to apply formatting to documents by providing a live visual preview of various formatting options. This enables you to view the formatting change before actually committing to it. This course explains the Font and Paragraph formatting options, as well as the Mini toolbar and live preview features. In addition, the creation and formatting of bulleted, numbered, and  more...

Structuring Editing Saving and Opening Documents in Word 2007 Word 2007 provides many options for structuring and editing documents which are complemented by a variety of editing tools. There are also options for saving documents which can be customized to suit your word processing needs. This course explains the use of page and section breaks, spacing adjustment, and column insertion, and explores the basic editing tools packaged with Word 2007. A new  more...

Printing Help and Automated Formatting in Word 2007 Microsoft Office Word 2007 provides new features called Quick Styles and building blocks which make it easy to create great looking documents quickly. You can select Quick Styles using the new Live Preview feature to view the different styles before committing the changes. This course demonstrates the use of Quick Styles, building blocks, templates and AutoCorrect features in detail. Previewing  more...

Working with Documents in Word 2007 Microsoft Office Word 2007 has various design features that can be used to enhance your Word documents. These include Clip Art, SmartArt, WordArt, shapes, curves, lines, and diagrams to name a few. This course explains how to use Word 2007's Drawing Tools, including working with WordArt, AutoShapes, Pictures, Clip Art, and SmartArt. It also demonstrates the use of headers, footers, and page  more...

Data Security Archiving and Working Offline in Outlook 2007 You can use the enhanced security features included in Microsoft Outlook 2007 to protect your e-mail and computer from malicious attacks that can arrive in the form of incoming e-mail messages. The program also provides you with tools used to archive and manage the size of your mailbox to ensure that you can locally store your e-mail messages for future reference. With Outlook 2007 you can choose  more...

Instant Text and Unified Messaging in Outlook 2007 You can secure your e-mail in Microsoft Outlook 2007 using Information Rights Management (IRM), a feature that allows you to set access permissions for specific messages. Setting these restrictions secures your sensitive information against forwarding, printing, and copying. In addition, when used with an Exchange Server, Outlook 2007 provides you with a comprehensive messaging approach, including  more...

Business Contact Manager with Outlook 2007 Microsoft Outlook 2007 with Business Contact Manager helps to save time and improve sales and marketing to ensure excellent customer service by providing customer and contact management in one central location. It allows you to easily manage all your contacts, customer information, and opportunities in one location making it easier to find and manage. It also allows you to create marketing  more...

Advanced Data Manipulation Features in Word 2007 Word 2007 enables you to create forms quickly and easily, so that they can be used by other users of Word 2007. Forms contain form fields that you can link to external data sources, and Word 2007 contains security features to protect forms from tampering by other users. Inserting fields has been simplified in Word 2007 by means of built-in commands and content controls. The mail merge feature is  more...

Advanced Document Features in Word 2007 Some of the advanced features of Microsoft Office Word 2007 offer ways in which you can automate and streamline the way you work. You can use macros in Word 2007 to easily automate repetitive, complex tasks. A macro is a set of instructions that can group a series of actions and keystrokes as a single command. You can also simplify the management of your Word 2007 files by using master documents.  more...

Collaborative Features in Word 2007 Microsoft Office Word 2007 offers several options for securing and protecting Word documents as well as providing various collaborative features. This course demonstrates how to use Word 2007's document security, which includes locking document formatting, password protecting a document, marking a document as read-only, using Document Inspector, viewing privacy options, and adding a digital  more...

Creating Basic Presentations using PowerPoint 2003 To explain how to create basic presentations using PowerPoint 2003 Office personnel at all levels; those wishing to become familiar with PowerPoint 2003; those wishing to become certified in the Microsoft Office Specialist Program as Office PowerPoint 2003 Specialist or an equivalent end-user certification  more...

Basic Features of Excel 2003 To provide an overview of the basic features of Excel 2003 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Excel; end-users seeking to obtain Microsoft Office Specialist (MOS) certification at core level in the use of Microsoft Excel 2003; end-users seeking basic IT certification such as ECDL, ICDL, IC3, or an equivalent  more...

Printing and Collaborating in Excel 2003 To demonstrate the printing and collaboration features in Excel 2003 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Excel; end-users seeking to obtain Microsoft Office Specialist (MOS) certification at core level in the use of Microsoft Excel 2003; end-users seeking basic IT certification such as ECDL, ICDL, IC3, or an equivalent  more...

Excel 2003 Formulas and Functions To provide an overview of the calculation features in Excel 2003 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Excel; end-users seeking to obtain Microsoft Office Specialist (MOS) certification at core level in the use of Microsoft Excel 2003; end-users seeking basic IT certification such as ECDL, ICDL, IC3, or an equivalent  more...

Formatting Data in Excel 2003 To demonstrate how to format worksheets in Excel 2003 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Excel; end-users seeking to obtain Microsoft Office Specialist (MOS) certification at core level in the use of Microsoft Excel 2003; end-users seeking basic IT certification such as ECDL, ICDL, IC3, or an equivalent  more...

Excel 2003 Chart and Multimedia Features To demonstrate the chart, graphical, and web features in Excel 2003 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Excel; end-users seeking to obtain Microsoft Office Specialist (MOS) certification at core level in the use of Microsoft Excel 2003; end-users seeking basic IT certification such as ECDL, ICDL, IC3, or an equivalent  more...

Sending and Receiving Messages in Outlook 2003 To demonstrate how to send and receive messages in Outlook 2003 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Outlook 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003; end-users seeking basic IT certification, such as ECDL, ICDL, IC3, or an equivalent  more...

Formatting and Managing Messages in Outlook 2003 To demonstrate how to format and manage messages in Outlook 2003 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Outlook 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003; end-users seeking basic IT certification, such as ECDL, ICDL, IC3, or an equivalent  more...

Scheduling events Appointments and meetings in Outlook 2003 To demonstrate how events, appointments, and meetings are scheduled in Outlook 2003 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Outlook 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003; end-users seeking basic IT certification, such as ECDL, ICDL, IC3, or an equivalent  more...

Using Task Lists Contact Lists and Notes in Outlook 2003 To demonstrate how to use task lists, contact lists, and notes in Outlook 2003 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Outlook 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003; end-users seeking basic IT certification, such as ECDL, ICDL, IC3, or an equivalent  more...

Slide Layout and Design in PowerPoint 2003 To demonstrate how to modify slide layout and design in PowerPoint 2003 presentations Office personnel at all levels; those wishing to become familiar with PowerPoint 2003; those wishing to become certified in the Microsoft Office Specialist Program as Office PowerPoint 2003 Specialist or an equivalent end-user certification  more...

Using Visuals in PowerPoint 2003 Presentations To describe how to add visuals to PowerPoint 2003 presentations Office personnel at all levels; those wishing to become familiar with PowerPoint 2003; those wishing to become certified in the Microsoft Office Specialist Program as Office PowerPoint 2003 Specialist or an equivalent end-user certification  more...

Finalizing PowerPoint 2003 presentations To finalize and distribute PowerPoint 2003 presentations Office personnel at all levels; those wishing to become familiar with PowerPoint 2003; those wishing to become certified in the Microsoft Office Specialist Program as Office PowerPoint 2003 Specialist or an equivalent end-user certification  more...

Getting Started with Word 2003 To provide a basic introduction to Word 2003 and the features and tools used for creating and navigating documents in Word Personnel at all levels of the enterprise; end-users seeking to attain competency in Word 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification at Core level in the use of Microsoft Word 2003; end-users seeking a basic IT certification such as ECDL/  more...

Working with text and paragraphs in Word 2003 To demonstrate how to format text and organize paragraphs in Word Personnel at all levels of the enterprise; end-users seeking to attain competency in Word 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification at Core level in the use of Microsoft Word 2003; end-users seeking a basic IT certification such as ECDL/ ICDL3, or an equivalent  more...

Structuring editing saving and opening documents in Word 2003 To demonstrate how to structure, edit, save, and open documents in Word Personnel at all levels of the enterprise; end-users seeking to attain competency in Word 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification at Core level in the use of Microsoft Word 2003; end-users seeking a basic IT certification such as ECDL/ ICDL3, or an equivalent  more...

Printing Help and Automated Formatting in Word 2003 To describe how to use the Print, Help, and automated formatting features in Word Personnel at all levels of the enterprise; end-users seeking to attain competency in Word 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification at Core level in the use of Microsoft Word 2003; end-users seeking a basic IT certification such as ECDL/ ICDL3, or an equivalent  more...

Working with Documents in Word 2003 To provide an overview of the document formatting, navigation, and recovery features in Word 2003 Personnel at all levels of the enterprise; end-users seeking to attain competency in Word 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification at Core level in the use of Microsoft Word 2003; end-users seeking a basic IT certification such as ECDL/ ICDL3, or an equivalent  more...

Working with Tables and Media Features in Word 2003 To describe tables and media features in Word 2003 Personnel at all levels of the enterprise; end-users seeking to attain competency in Word 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification at Core level in the use of Microsoft Word 2003; end-users seeking a basic IT certification such as ECDL/ ICDL3, or an equivalent  more...

Introduction to Microsoft Office 2003 To show how to open Office programs and use them to create files Personnel at all levels of the enterprise; end users seeking an introduction to Microsoft Office 2003; end users seeking a basic IT certification such as ECDL, ICDL, IC3, or an equivalent  more...

Formatting and printing files in Office 2003 To demonstrate how to format and add graphics to Office 2003 files Personnel at all levels of the enterprise; end users seeking an introduction to Microsoft Office 2003; end users seeking a basic IT certification such as ECDL, ICDL, IC3, or an equivalent  more...

Microsoft Office 2003 New Features for End Users To describe new features of Microsoft Office Word, Excel, and PowerPoint 2003 Personnel at all levels of the enterprise, and end users  more...

Microsoft Office 2003 New Features for Outlook Users To describe new features of Microsoft Office Outlook 2003 Personnel at all levels of the enterprise, and end users  more...

Microsoft Office 2003 New Applications To describe the new applications in Microsoft Office 2003 Personnel at all levels of the enterprise, and end users  more...

Microsoft Office 2003 New Features for Advanced Users To describe the new features of Microsoft Office Access, FrontPage, SharePoint Services, and Office Publisher 2003 Personnel at all levels of the enterprise, and end users  more...

Data Security in Outlook 2003 To demonstrate the data security features in Outlook 2003 Personnel at all levels of the enterprise; end users seeking competency in the advanced functionality of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003  more...

Archiving and Storing Data and Using IRM in Outlook 2003 To demonstrate how to back up and manage data in Personal Folders files, and to use Information Rights Management to control data communication in Outlook 2003 Personnel at all levels of the enterprise; end users seeking competency in the advanced functionality of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook  more...

Working in Outlook 2003 from Multiple Locations To demonstrate how to work remotely, work offline, and work in Cached Exchange mode in Outlook 2003 Personnel at all levels of the enterprise; end users seeking competency in the advanced functionality of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003  more...

Newsreaders Online Meetings Instant Messaging and Faxing Information in Outlook 2003 To demonstrate how to configure and use newsreaders, online meetings, instant messaging, and Internet faxing in Outlook 2003 Personnel at all levels of the enterprise; end users seeking competency in the advanced functionality of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003  more...

Customizing Toolbars and Commands and Creating Forms in Outlook 2003 To demonstrate how to customize toolbars and commands, and to build and manage custom forms in Outlook 2003 Personnel at all levels of the enterprise; end users seeking competency in the advanced functionality of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003  more...

Outlook 2003 and Business Contact Manager To demonstrate how to use Outlook 2003 with Business Contact Manager Personnel at all levels of the enterprise; end users seeking competency in the advanced functionality of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003  more...

Getting Started with Publisher 2003 To provide a basic introduction to Publisher 2003 and the features and tools used for creating publications in Publisher, and to demonstrate the options for getting help as you work Office personnel at all levels; those wishing to become familiar with Publisher 2003  more...

Working with Text Boxes Text and Tables in Publisher 2003 To demonstrate how to work with text boxes, text, and tables in Publisher 2003 Office personnel at all levels; those wishing to become familiar with Publisher 2003  more...

Printing and Working with Graphics and Objects in Publisher 2003 To provide an overview of printing, inserting, and modifying graphics and objects in Publisher 2003 Office personnel at all levels; those wishing to become familiar with Publisher 2003  more...

Working with E-mail and Web Sites in Publisher 2003 To provide an overview of how to create e-mail publications and web sites in Publisher 2003 Office personnel at all levels; those wishing to become familiar with Publisher 2003  more...

Working with Mail and Catalog Merges in Publisher 2003 To provide an overview of mail and catalog merges in Publisher 2003 Office personnel at all levels; those wishing to become familiar with Publisher 2003  more...

Advanced Design Techniques and Printing with Publisher 2003 To provide an overview of advanced design techniques and printing in Publisher 2003 Office personnel at all levels; those wishing to become familiar with Publisher 2003  more...

Creating Diagrams with Visio 2003 To introduce Visio 2003 and its features and demonstrate how to use it to create diagrams End users, office personnel at all levels, and anyone wishing to become familiar with Visio 2003  more...

Developing Diagrams with Visio 2003 To demonstrate how to add and modify text and shapes End users, office personnel at all levels, and anyone wishing to become familiar with Visio 2003  more...

Visio 2003 and Other Programs To demonstrate how you can use Visio 2003 with other programs End users, office personnel at all levels, and anyone wishing to become familiar with Visio 2003  more...

Microsoft Office 2000 - Beginning PowerPoint 2000 To provide an introduction to the core concepts of Microsoft PowerPoint 2000 Personnel at all levels of the enterprise; anyone wishing to become familiar with PowerPoint 2000; students wishing to become certified as Microsoft Office Specialist: Microsoft PowerPoint 2000 at the Core level  more...

Microsoft Office 2000 - Advanced Word To enable students to master the more advanced functionality of Word 2000 Personnel at all levels of the enterprise; advanced end-users seeking proficiency in the use of Microsoft Word 2000; advanced end-users seeking to obtain Microsoft Office Specialist certification at Expert level in the use of Microsoft Word 2000  more...

Microsoft Office 2000 - Word for Power Users To provide advanced users of Word 2000 w