Online All Management eLearning

Delegating Delegating As a manager you are most likely juggling multiple responsibilities at once. In order to accomplish everything you have on your plate, you must identify those tasks which can be handled by others familiar with your work so you can focus on the more time-consuming and demanding responsibilities on your list. Trusting your direct reports and delegating some tasks to them is key to  more...

Confronting Difficult Employee Behavior Confronting Difficult Employee Behavior As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and  more...

Leading with Emotional Intelligence Leading with Emotional Intelligence Poised, outgoing, cheerful, having empathy for others, being able to express feelings directly but appropriately, and having the capacity for developing relationships. All of these abilities distinguish individuals with high emotional intelligence. Emotional intelligence is a more reliable predictor of success than intellect Leaders with a strong mixture  more...

Taking on a Management Role Taking on a Management Role What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player  more...

Human Resources Fundamentals HRCI PHR Human Resources Fundamentals (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including core knowledge and concepts fundamental to the field of human resources. The HRCI certification examinations are widely  more...

Strategic Management HRCI PHR Strategic Management (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including strategic management. The HRCI certification examinations are widely recognized as the industry standard for evaluating HR  more...

Affirmative Action and the EEO HRCI PHR Affirmative Action and the EEO (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI  more...

Employment Management HRCI PHR Employment Management (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee and consumer rights, and matters of  more...

Recruiting and Selecting Candidates HRCI PHR Recruiting and Selecting Candidates (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including the recruitment and selection of new employees. The  more...

Offers Contracts and Exit from the Organization HRCI PHR Offers, Contracts, and Exit from the Organization (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) Human Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the  more...

Developing Employees HRCI PHR Developing Employees (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications of employee training and training program development. As a human resources professional, you are  more...

Developing Human Resources HRCI PHR Developing Human Resources (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including human resources development and performance management. As a human resources professional, you are responsible for  more...

Compensating Employees HRCI PHR Compensating Employees (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications associated with effective compensation. As a human resources professional, you are responsible  more...

Programs to Benefit Employees HRCI PHR Programs to Benefit Employees (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the work rules and practices that apply to employee benefit programs. As a human resources professional, you are  more...

Employment Relations HRCI PHR Employment Relations (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry  more...

Sexual Harassment at Work HRCI PHR Sexual Harassment at Work (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including issues related to the prevention of discrimination and harassment. The HRCI certification examinations are widely  more...

Non-Unionized Workplaces HRCI PHR Non-Unionized Workplaces (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry  more...

Health and Safety in the Workplace HRCI PHR Health and Safety in the Workplace (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee safety and health. The  more...

Risk Assessment and Prevention HRCI PHR Risk Assessment and Prevention (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including issues in risk assessment and prevention. The HRCI certification examinations are widely recognized as the industry  more...

Strategic Approaches to Total Rewards HRCI SPHR Strategic Approaches to Total Rewards (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) One of the largest expenditures for organizations is often employee salaries and benefits. Developing an integrated compensation and benefits program that aligns with strategic goals is essential for HR today. This course examines how  more...

Six Sigma Projects and Project Teams Six Sigma Projects and Project Teams "Managers are people who do things right, while leaders are people who do the right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these  more...

Managing Default Custom and Public Folders in Exchange Server 2007 Managing Default, Custom, and Public Folders in Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) The primary focus of all editions of Exchange Server has been the messaging and calendar functionality it provides to users, and this remains the case with the release of Exchange Server 2007. This course discusses the  more...

Discover Word 2007 Level 4 Discover Word 2007: Level 4 Microsoft Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document  more...

Discover Word 2007 Level 3 Discover Word 2007: Level 3 Microsoft Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document  more...

Discover Word 2007 Level 2 Discover Word 2007: Level 2 Microsoft Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document  more...

Discover Word 2007 Level 1 Discover Word 2007: Level 1 Microsoft Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document  more...

Discover Outlook 2007 Level 3 Discover Outlook 2007: Level 3 Microsoft Discover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively.  more...

Discover Outlook 2007 Level 2 Discover Outlook 2007: Level 2 Microsoft Discover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively.  more...

Discover Outlook 2007 Level 1 Discover Outlook 2007: Level 1 Microsoft Discover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively.  more...

Discover Access 2007 Level 3 Discover Access 2007: Level 3 Microsoft Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover  more...

Discover Access 2007 Level 2 Discover Access 2007: Level 2 Microsoft Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover  more...

Discover Access 2007 Level 1 Discover Access 2007: Level 1 Microsoft Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover  more...

Discover Excel 2007 Level 4 Discover Excel 2007: Level 4 Microsoft Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet  more...

Discover Excel 2007 Level 3 Discover Excel 2007: Level 3 Microsoft Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet  more...

Discover Excel 2007 Level 2 Discover Excel 2007: Level 2 Microsoft Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet  more...

Discover Excel 2007 Level 1 Discover Excel 2007: Level 1 Microsoft Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet  more...

Project Data Management and Performance Project Data Management and Performance Microsoft Project managers often share Project 2007 data with other applications, such as Microsoft Excel and Microsoft Outlook. When importing and exporting information in this way, the information must first be sorted, filtered, and grouped to customize the information's appearance. Information also needs to be timely actual work performed, actual  more...

Advanced Customization with MS Project 2007 Advanced Customization with MS Project 2007 Microsoft With Microsoft Office Project 2007, project managers can define how project data is recorded, reported, and displayed, using customizable, built-in templates. They can also customize the interface by adding or removing tools from the application s default toolbars. And before project data is distributed, a project manager can format  more...

Managing a Customer Focused Department Simulation Managing a Customer Focused Department Simulation Attracting new customers is important, but retaining them is an even greater challenge. It takes only a moment--a single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a company's reputation. To counter this, customer service representatives must remain vigilante, on top of their game at  more...

Stakeholders and the Communications Management Plan Stakeholders and the Communications Management Plan PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Experts say that up to 90 of a project manager's time is spent communicating, whether it's with external stakeholders, members of the project team, suppliers, or other managers within their organizations. That  more...

Processes for Managing Project Communications Processes for Managing Project Communications PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager is the communication hub through whom all project information flows, receiving and distributing dozens of messages per day. Customers, suppliers, project team members, and company executives all rely  more...

Estimating and Budgeting Project Costs Estimating and Budgeting Project Costs PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Accurately forecasting the cost of future projects is vital to the success of projects and the survival of any business. Project managers must have the ability to not only identify what work is required at the onset of a  more...

Controlling Costs Controlling Costs PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Establishing the budget for a project is a vital process in project management, yet it means nothing if the budget is not adhered to. Controlling project cost is critical to meeting a project's budget targets, and monitoring cost performance can  more...

Planning Project Human Resources Planning Project Human Resources PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned When project managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires  more...

Managing Project Human Resources Managing Project Human Resources PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project environment, and they will tell  more...

Integrated Initiation and Planning Integrated Initiation and Planning PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Collaboration, coordination, and consolidation are terms to describe integration. Project Integration Management is the knowledge area that coordinates with various process groups to ensure that each project is managed in a  more...

Integrated Project Execution Monitoring and Control Integrated Project Execution, Monitoring, and Control PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Most projects experience problems and unforeseen events that pose a threat to successful completion. Thankfully there are many proven project management processes designed to direct, monitor, and control  more...

Managing Projects within Organizations Managing Projects within Organizations PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Project-based operations have become the norm in today's business world. In essence, almost every work effort is a project, from constructing a new building to designing and delivering a new information management system. As  more...

Project Management Overview Project Management Overview PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Every project is different. Some are small and straight forward. Others are large and complex. Most are somewhere in the middle. Even though every project is unique, they all have certain attributes in common. Every project has a  more...

Project Management Process Groups Project Management Process Groups PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Processes: a set of interrelated actions and activities performed to achieve a specified set of products, results, or services. Good processes, meaning those based on sound principles and proven practices, are project managers'  more...

Planning Project Procurement Planning Project Procurement PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Projects routinely require materials, consultants, training, products, and equipment along with many other types of goods and services. Project procurement is the process of purchasing products and services necessary to fulfill the  more...

Managing Procurements Managing Procurements PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Managing the procurement process can sometimes seem like a project all in itself as it generally involves a number of detailed and time consuming steps from obtaining seller responses, selecting a seller, awarding a contract, to managing the  more...

Project Quality Planning Project Quality Planning PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Project managers need to build quality into their projects at the very beginning, during the planning stage. Quality managers have to ensure that quality requirements are met. The Project Quality Management knowledge area takes these  more...

Quality Assurance and Quality Control Quality Assurance and Quality Control PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned There is no question that project quality is essential in ensuring project success; a quality management plan identifies quality requirements and provides all project stakeholders with documented guidelines for delivering a  more...

Risk Management Planning Risk Management Planning PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned There are a few questions that every project manager should ask at the beginning of a project: What do we hope to gain from this project? What kinds of things could keep that from happening? How should we respond if those events occur?  more...

Performing Risk Analysis Performing Risk Analysis PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Risk in any project is unavoidable. It doesn't matter how much experience a project manager has, risks will always be present. Fortunately, there are proven methods to identify and analyze potential threats so that appropriate risk  more...

Risk Response Monitor and Control Risk Response, Monitor, and Control PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Life is filled with uncertainties, and these uncertainties can affect our decisions and outcomes. Whenever decisions are made without prior knowledge or experience there is always a chance of risk. When dealing with projects,  more...

Project Requirements and Defining Scope Project Requirements and Defining Scope PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Good scope management focuses on making sure that the scope is clearly communicated and well defined and that the project is carefully managed to limit unnecessary changes. Project scope management is concerned with  more...

Create Work Breakdown Structure Create Work Breakdown Structure PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Successful projects can only happen with the implementation of planning techniques that define project objectives in sufficient detail. Projects can quickly get out of control if the appropriate actions aren't taken initially. A  more...

Defining and Sequencing Project Activities Defining and Sequencing Project Activities PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Properly defining and sequencing project activities allow a project manager to answer two basic scheduling questions What activities are required to develop the end product? And how should the activities be sequenced for  more...

Estimating Activity Resources and Durations Estimating Activity Resources and Durations PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Resources, such as people, materials, equipment, facilities, money, or a combination of any of these, are fundamental in executing a project, and are required throughout the entire project lifecycle. Determining  more...

Tailoring PRINCE2 reg to a Project Env PRINCE2 2009-aligned Tailoring PRINCE2® to a Project Env. (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation By definition, not all projects are the same. One of the defining characteristics of a project is that it is unique. Each project has a different team, a different customer, and a different location. And typically each product is unique in some way as well. Projects  more...

Core PMI Values and Ethical Standards Core PMI Values and Ethical Standards PMI As a project manager, you will inevitably be called upon to address ethical dilemmas. The type and complexity of these dilemmas can vary significantly from balancing the competing interests of stakeholders to adhering to conflicting legal, multi-cultural, and multi-national rules, regulations, and requirements. Addressing these issues is much more  more...

Work with Files Programs and Printing in Windows Vista Work with Files, Programs, and Printing in Windows Vista Microsoft Windows Vista introduces some of the most significant changes to Windows Explorer, and file management in general, since the release of Windows 95. Windows Explorer has a new layout, featuring a Details pane that allows you to view extended properties and metadata of files. The Details pane also include a thumbnail of files  more...

Interviewing Hiring Practices Simulation Interviewing & Hiring Practices Simulation In this simulation, you will assume the role and responsibilities of an HR professional at BTJ Technical Staffing Inc., a metropolitan staffing and recruitment agency. Having faced claims of possible discrimination in past job postings created on behalf of clients, BTJ management has redoubled its efforts to ensure that all employment advertisement  more...

Planning Business Analysis Communication Monitoring Planning Business Analysis Communication & Monitoring IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) Most business analyst professionals recognize the importance of identifying and performing business analysis activities in order to successfully deliver requirements and meet project goals. But what about planning and  more...

Planning Managing Project Human Resources Simulation Planning & Managing Project Human Resources: Simulation PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned You're a project manager for a food and beverage testing company Hoit Laboratories. As a seasoned PM, you're currently managing a number of testing and development projects simultaneously. And each project  more...

Outlook XP Proficient Expert Outlook XP Proficient & Expert Microsoft DiscoverWare's Discover Outlook XP is an interactive productivity tool for users of Microsoft Outlook XP. Outlook XP is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook XP also contains collaboration tools, so information can be shared more effectively. Outlook XP /  more...

Introduction to Event Management Introduction to Event Management ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam It's essential that you know the status of all components in your IT infrastructure at any given time. Monitoring all events that occur can provide you with invaluable data to help your organization identify and isolate not only problems that are  more...

Environmental Management Systems EMS Environmental Management Systems (EMS) Historically, companies have managed their own environmental challenges in response to external pressure from government agencies, environmental interest groups, and citizens focusing mainly on regulatory compliance. Today, companies recognize the importance of sound environmental management practices that result in economic gain. The International  more...

Facilitative Leadership Facilitative Leadership Have you worked in this organization? You don't explain what you're doing because people will steal your ideas. It's best just to go along with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations  more...

Mentoring Effectively Mentoring Effectively Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to  more...

Mentoring Strategies for the 21st Century Mentoring Strategies for the 21st Century Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and  more...

Understanding Change Understanding Change 'To exist is to change, to change is to mature, to mature is to go on creating oneself endlessly.' This is a quote by Henri Bergson, a nineteenth century French philosopher. Since the nineteenth century, the pace of change in all aspects of our lives has become faster and faster and responding to change well is a necessity in today's competitive business environment.  more...

Analyzing Your Use of Time Analyzing Your Use of Time Do you have too much time on your hands? With all of the pressures of modern life, so few people today do. In order to preserve your time, you have to know how to manage it. And the first step in learning how to manage time well is to understand how you make use of it now. This will help you determine where can you be more efficient. This course focuses on ways to  more...

Identifying Project Risk Identifying Project Risk PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned The success of every project relies on a thorough investigation into all potential risks that face the project throughout its life cycle since every project involves some degree of risk. The rewards of investigating potential project  more...

Developing and Controlling the Project Schedule Developing and Controlling the Project Schedule PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned The project schedule is critical to project management. It determines the planned start and finish dates for project activities and milestones. It also confirms which activities are dependent on others, therefore  more...

Monitoring and Controlling Project Scope Monitoring and Controlling Project Scope PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager's key responsibility is to ensure that the project is carried out in a controlled manner, according to plan. However, a project can quickly spin out of control if changes to the product's scope are not  more...

Integrated Project Change Control and Close Integrated Project Change Control and Close PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Change is inevitable. Environmental, technological, legislative, and economical changes can have an immeasurable impact on individuals and organizations. In addition to these changes, a project environment could see  more...

Communicating Effectively with Project Stakeholders Simulation Communicating Effectively with Project Stakeholders: Simulation PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager is the communication hub through whom all project information flows. Customers, suppliers, project team members, and company executives all rely on the project manager for  more...

Sales Math 101 Developing a Sales Plan for Success Sales Math 101: Developing a Sales Plan for Success Bernard Berenson, the prominent American art critic, said, "I would, I could stand on a busy corner, hat in hand, and beg people to throw me all their wasted hours." Would you like to recapture your wasted hours? Unfortunately that is impossible, but you can make the most of the hours in your day with the help of this course. Sales Math  more...

Introduction to Program Management Introduction to Program Management The relationship between program and project management can be thought of in terms of climbing a ladder. Program management is the subsequent rung after project management. For example, project managers regularly balance many projects with varying deadlines and responsibilities all at the same time. In a similar way, program managers must balance multiple  more...

Program Life Cycle and Benefits Management Program Life Cycle and Benefits Management Regardless of the industry, programs and program management help organizations effectively implement corporate strategies. To achieve the planned benefits and outcomes of your program, you need to manage its benefits across its life cycle. This life cycle will vary, depending on the type of program. However, if you understand the general phases in  more...

The Role of Ethics in Project Management The Role of Ethics in Project Management PMI Do the right thing but make sure you do it on time, under budget, and within scope, all the while maintaining your professional integrity in a constantly evolving global business environment. How do project managers do it, given that most ethical dilemmas are not black and white and usually require diligent deliberation? Keeping with their vision  more...

Leadership and Management Simulation Leadership and Management: Simulation Specializing in the film and television industries, Limelight Connections is a web-based, career-search company headquartered in Los Angeles, California. As part of the marketing team, you have been with Limelight for just under two years. Your dedication, industry knowledge and hard work have paid off, recently earning you a promotion to manager of the  more...

Leadership Leadership ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear  more...

Managerial Skills and Abilities Managerial Skills and Abilities ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Quality management is an important factor in the success of today's organizations. Leading organizational thinkers have gone to the extent of saying that quality in an organization is determined by the quality of its management. In order to bring quality  more...

Quality Systems Models and Theories Quality Systems, Models, and Theories ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan  more...

Training and Development Training and Development ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence The most valued resource of any organization is its people. In today's corporate landscape of technological advancement, employees must be trained to align with the strategic direction of the business. Managers of quality should know that improvements in  more...

Six Sigma Leadership and Change Management Six Sigma Leadership and Change Management ASQ Six Sigma Black Belt (SSBB) The enterprise leaders in an organization play the most critical role in Six Sigma success. These leaders affect the deployment of Six Sigma in terms of providing resources, removing roadblocks, managing change, and communicating Six Sigma vision to all organizational members. Though Black Belts are not necessarily a  more...

The Imperatives of Innovation and Leadership in Strategy The Imperatives of Innovation and Leadership in Strategy This course is designed for individuals aspiring to become strategically focused in their business operations and to innovate and lead change in their organizations. As organizations strive to keep abreast of a fast-changing business environment, the need for innovation increases. While some companies focus on incremental and  more...

Managing and Deploying Six Sigma Managing and Deploying Six Sigma "The vision must be followed by the venture. It is not enough just to stare up the steps - we must step up the stairs." Vance Havner, author. However, venturing into Six Sigma is not easy. Deploying Six Sigma is where "the tire hits the road." It requires a lot of hard work and planning. As a Six Sigma Champion, you'll need to plan for and deal with critical  more...

Basics of Six Sigma Projects and Teams Basics of Six Sigma Projects and Teams ASQ Six Sigma Green Belt (SSGB) "Effective leadership is putting first things first. Effective management is discipline, carrying it out," says famous motivator and author, Stephen R. Covey. Six Sigma needs both effective leadership and management to deliver its promised results to an organization. It requires all Six Sigma leaders Master Black Belts,  more...

Project Organization Planning Risk PRINCE2 2009-aligned Project Organization, Planning & Risk (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation An effective project management methodology requires a foundation of core themes that allow Project Managers, Project Boards and project team members to organize and control the project management process. These themes are the building blocks of good project management. The  more...

Starting Up Initiating Directing a Project PRINCE2 2009-aligned Starting Up, Initiating & Directing a Project (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation Every good system is based on a framework or architecture that governs its progression from start-up through pulling together all the sub-systems that work together to achieve a desired result. The PRINCE2 project management system is no exception. Its framework  more...

Basic Acct Principles and Framework Basic Acct. Principles and Framework Accounting and finance are the universal languages of business, and their functions form the core of most organizations. The accounting function sets up the bookkeeping system, monitors it, prepares and presents the financial statements to management, and interprets them as needed. Bookkeeping is a part of the accounting function and involves the  more...

Performance Appraisal Essentials 360-Degree Appraisals Performance Appraisal Essentials: 360-Degree Appraisals By gathering information from many different people, a 360-degree appraisal gives a complete portrait of behavior on the job one that looks at people from multiple perspectives. This type of appraisal incorporates feedback from peers, managers, customers, and direct reports, as well as from the appraisee. And when feedback from all  more...

CISSP Domain Information Security Governance Rish Mgmt CISSP Domain: Information Security Governance & Rish Mgmt. (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition Information Security Governance and Risk Management is an all encompassing domain that the information security professional must constantly be aware of. This course examines the frameworks and  more...

Operations Management Product Service Management Operations Management: Product & Service Management Product and service management is the process of designing, creating, and maintaining a product or service through all stages of its lifecycle. It involves a wide range of operations, marketing, and sales related activities. These activities encompass the entire range of product life cycle - from the conception of a new product or service  more...

Hazardous Waste Generator RCRA Hazardous Waste Generator (RCRA) This course provides basic information on hazardous waste determination and characterization. In addition, this course describes the three types of generator status (Conditionally Exempt Small Quantity Generator, Small Quantity Generator, and Large Quantity Generator) along with applicable requirements. Generators must manage their hazardous waste per the  more...

SAP Business One Introduction for End Users SAP Business One: Introduction for End Users SAP SAP Business One is a comprehensive set of integrated business management applications. Business One provides an entire set of core modules, including financials, sales, operations, customer management, and logistics, which enable a small-sized to medium-sized enterprise to manage all aspects of the business. This course provides an overview  more...

SAP Product Lifecycle Management SAP Product Lifecycle Management SAP SAP Product Lifecycle Management (PLM) provides a comprehensive solution for managing all product-related information required in support of processes including planning, innovation, design, quality management, and engineering. As an integrated solution to SAP's enterprise resource planning (ERP) system, all information stored and maintained using the PLM  more...

The Balance Sheet The Balance Sheet The Balance Sheet is arguably the most important of all financial statements. It is a financial snapshot of a company's health at a specific point in time as measured in terms of assets, liabilities, and owners' or shareholders' equity. It allows you to see what a company owns as well as what it owes to other parties. People who might be interested in the Balance Sheet  more...

SAP Logistics Modules SAP Logistics Modules SAP The SAP Logistics modules help enable automation of supply chain operations related to logistics. Logistics refers to all the tasks a business performs in order to get a product or service to its desired location or state. This course discusses how the SAP Logistics modules enable Materials Management, Production Planning and Control and ultimately Sales and  more...

Software Test Management Software Test Management ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is  more...

Exchange Server 2010 Mailbox Server Administration Exchange Server 2010 Mailbox Server Administration Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) The primary focus of all editions of Exchange Server has been the messaging functionality it provides to users, and this remains the case with the release of Exchange Server 2010. This course discusses how to create user mailboxes as well as  more...

Linux User Notification Device Management Linux User Notification & Device Management Linux Professional Institute LPI: Advanced Level Linux Professional Exam 201/202: Advanced Level Linux Professional (LPIC-2) Because Linux and UNIX were designed from inception as multi-user operating systems, there is often the need for a system administrator to provide information about system status and future availability to all users. Rather  more...

Conducting an Effective Interview Conducting an Effective Interview Proper preparation is crucial to ensure a good interview. But all your preparation will be useless if you don't follow some important guidelines when conducting the employment interview. Opening the interview properly and establishing a sound format are key. You must also be mindful of the functions of different question types and styles so you can use them  more...

Monitoring Using Reports in System Center Essentials 2010 Monitoring & Using Reports in System Center Essentials 2010 Microsoft System Center Essentials 2010 allows administrators to actively monitor all objects being managed, ensuring they are running correctly. If a failure occurs or a service is not working properly, they can immediately correct the issue by viewing the alerts that are generated by Essentials monitoring features. Essentials  more...

Backing Up Restoring Troubleshooting Essentials 2010 Backing Up, Restoring & Troubleshooting Essentials 2010 Microsoft As with any IT system resource, a backup and restore plan should be documented and followed to ensure no data is lost in case of an unexpected failure. System Center Essentials 2010 is a management system that provides a central location for administrators to manage clients and servers within their organizations. Essentials  more...

Information Security Governance Overview Information Security Governance: Overview ISACA Certified Information Security Manager Certified Information Security Manager® Information security governance is a major part of the job role of an information security manager. The goal of information security governance is to establish and maintain a framework to provide assurance that information security strategies are aligned with the  more...

Organizational Structure Employee Behavior Organizational Structure & Employee Behavior The structure of an organization, including the complexity of the management hierarchy and the nature of the authority and reporting flow, can affect all aspects of employee interaction and overall behavior in the company. The organizational structure is the formal framework for communication and authority, and must be designed in a way that  more...

CompTIA Network 2009 Managing Monitoring the Network CompTIA Network 2009: Managing & Monitoring the Network CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 The task of managing and monitoring a network falls to the network administrator. In order to do a thorough job, administrators need to be aware of the processes, procedures, and tools that they can and should use in order to accomplish their goals. Proper management and  more...

Advanced Data Management in Excel 2007 Advanced Data Management in Excel 2007 Microsoft Excel 2007 provides multiple features for organizing and managing data, so you can ensure data is entered correctly and that calculations and formulas are valid. Data organization features enable you to sort, filter, and group and outline data so that you can focus on the key parts of your data. Validation features ensure that data is correct,  more...

Using the Calendar in Outlook 2007 Using the Calendar in Outlook 2007 Microsoft Microsoft Outlook 2007 provides an easy-to-manage calendar that allows for creation and management of appointments, meetings, and events in a single interface. It also provides a To-Do bar that displays all calendar entries, including tasks and their deadlines, in a customized view that simplifies scheduling. This course demonstrates how to  more...

Using Contacts Tasks Notes and Customizing the Interface in Outlook 2007 Using Contacts, Tasks, Notes, and Customizing the Interface in Outlook 2007 Microsoft Microsoft Outlook 2007 allows for easy creation and management of all contacts. It provides an easy to use interface for creating contacts, along with business cards, that can also be used for sending e-mail, making meeting requests and journal entries, as well as assigning tasks. Outlook also offers  more...

Business Contact Manager with Outlook 2007 Business Contact Manager with Outlook 2007 Microsoft Microsoft Outlook 2007 with Business Contact Manager helps to save time and improve sales and marketing to ensure excellent customer service by providing customer and contact management in one central location. It allows you to easily manage all your contacts, customer information, and opportunities in one location making it easier to find  more...

Oracle Database 11g Encryption Concepts Oracle Database 11g: Encryption Concepts Oracle All encryption has two parts: an algorithm, which is a procedure or a method of manipulating data, and a key or a secret that allows data to be decrypted. This course discusses the issues and challenges of encryption and describes key management solutions. It also describes the encryption options available with Oracle Database 11g. Using  more...

SAPBusinessObjects Dashboards and Analytics SAPBusinessObjects: Dashboards and Analytics SAP The typical enterprise generates hundreds of management reports on a weekly basis. As companies grow and continue to add new channels, benchmarking and weekly reporting are key to helping top management keep a finger on the pulse of the business. With all those reports to wade through, business executives need a reporting format that provides  more...

IT Project Management Essentials Monitoring Controlling IT Projects IT Project Management Essentials: Monitoring & Controlling IT Projects The aim of project monitoring and control is to compare actual progress and performance against the project plan. An IT project manager must analyze any variances from the plan and identify what actions may need to be taken. If project managers don't monitor their projects on a regular basis, they won't know which tasks  more...

HR as Business Partner From Cost Center to Strategic Partner HR as Business Partner: From Cost Center to Strategic Partner Tactics or strategy - which would you invest in? Which creates more value for the organization? Every organization strives to be more effective and efficient in reaching its goals and objectives. In an ideal world, your strategy is well defined and aligned with the goals of the organization. HR has a seat at the executive table,  more...

HR as Business Partner Managing Talent for Organizational Success HR as Business Partner: Managing Talent for Organizational Success An organization's talent is the key to its success, and HR is perfectly positioned to contribute to that success by optimizing the workforce and engaging employees to use their knowledge, skills, and abilities to support the organization's goals and objectives. This course covers ways in which transformational HR can direct  more...

Managing Effective Business Meetings Managing Effective Business Meetings Ineffective meetings can waste time, veer off course, and fail to meet objectives. But with the right techniques, you can lead productive meetings that achieve their goals and leave participants with a sense of satisfaction and accomplishment. Whether regular, recurring, or set up to achieve a special task, all meetings follow a core process: from opening  more...

Planning Projects with Project Server 2007 Planning Projects with Project Server 2007 Microsoft Microsoft Certified Technology Specialist Project Server 2007, Enterprise Project Management (Exam 70-633) Successful projects are the result of successful project plans. By combining the use of Microsoft's Office Project Professional with use of Office Project Server, a project manager has the tools to manage and oversee all aspects of  more...

ITIL reg 2011 Edition Overview Certification Benefits ITIL® 2011 Edition Overview: Certification & Benefits ITIL It's widely accepted that certification in a particular subject area builds credibility and trust in your work and performance. Obtaining ITIL certification positions you as a highly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific  more...

Laboratory Audit Essentials Data generated by environmental laboratories are used to make strategic decisions for all types of projects (investigation, remediation, compliance, etc.). It is vitally important that the data are of the highest quality to avoid costly resampling and budget overruns. The goal of this course is to provide information so that an individual can conduct an environmental laboratory audit. A laboratory  more...

Medical Office Specialist Training I (No Terminology) Prepare for an exciting clerical or administrative career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online Medical office Specialist Training Course that takes 2 months to complete. All necessary materials needed to take this course are included. Please Print Out And Carefully Read This Information! Demand for medical office assistants  more...

Medical Office Specialist Training II (With Terminology) Prepare for an exciting clerical or administrative career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online medical office specialist course that takes 4 months to complete. All necessary materials needed to take this course are included with the exception of a medical dictionary. Please Print Out And Carefully Read This Information! Demand  more...

Legal Nurse Consulting Certificate Program This program prepares students to practice as Legal Nurse Consultants. It is a 16 week course of study. Upon completion, students are eligible to receive Certification from the American College of Legal Nurse Consulting. This course is 90 contact hours of study. INTRODUCTION: Welcome to the Legal Nurse Consulting Certificate Program. College You have made a wise decision to pursue study and  more...

Take Control of IIS This course describes how to install and configure Microsoft 2000 Web and FTP services. Do you need to set up a Web server for your home, small office, or corporation? This course shows, using a real-time, full-screen display, everything you need to do set up Web and FTP servers with the Microsoft 2000 or NT operating systems. All the procedures you need are shown just as you would perform them  more...

Office XP (2002) Advanced This advanced course introduces students to some new features of Microsoft Office XP. It covers the major features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft Outlook, as well as a special course on time management. The goal of this advanced course is to broaden and develop the intermediate skills that the  more...

Outlook 98 Level 1 This course introduces students to the basic features of Microsoft Outlook 98 by working through a series of exercises and scenarios that will instruct them in the functions of numerous buttons, menus, and folders. Students will also learn how to customize Outlook as their desktop Personal Information Manager (PIM). This course introduces students to the basic features of Microsoft Outlook 98,  more...

Project 2000 Level 1 This course introduces students to the various tools in Project 2000 that allow them to become more efficient project coordinators. Among the topics taught are basics of project management, start dates, task relationships, task types, master projects, and combining Project with other applications and the Web. This course introduces students to the various tools in Project 2000 that allow them to  more...

Building Strong Customer Relationships Course description -- This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs youa ™ll get from  more...

How To Master Business Management Course description -- Every employee and manager needs to know a number of basic business management principles and processes, regardless of his or her function or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone,  more...

How To Master Supervision Course description -- Supervisors in all functions face a daunting challenge as they bridge the gap between individual contributors and management. This bundle addresses four critical competence areas, beginning with an overview of successful supervision and attacking three major supervisory responsibilities leading meetings, managing projects, and delegating. IMPORTANT NOTE: INTERNET EXPLORER  more...

The Power of being Different This course discusses the necessity of being different as a powerful tool toward achieving success. Designed for all types of businesses, including individual entrepreneurs, small business owners, as well as those who want to improve their personal leadership in day-to-day operations, this course provides guidelines toward a changed perception of how to achieve success. Coursework focuses on  more...

The Cure For What Retails You This course explores how to increase retail sales. During this course, students will explore ways to increase their retail sales. The course works for all levels of retail sales from general sales staff to management but also addresses concerns of small business owners.  more...

Better Public Speaking- A Low Stress Approach The course leads you to use proven methods in becoming a more effective verbal communicator. It is comparable to 3-credit, 8- week courses costing $700. Surveys demonstrate that a majority of people would rather face the issue of death than speaking in public! Other surveys in business management note that 80% of all business communication is verbal. We are then, judged to a great extent on how  more...

Human Resource Management in the 21st Century Human Resource Management in the 21st Century takes the participant from the traditional HR practices, to the focus on new and innovative HR practices of the 21st Century. Virtual offices, independent workforce, customers with multiple areas of interest and geographic locations all contibute to the HR challenge within today`s organizations. Today the battle to recruit and retain organizational  more...

Certificate in Technical Writing Career Advancement--Earn Technical Writing Certification from the premier provider of online training in Technical Communication. Certificate in Technical Writing (Basic Level) This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace.  more...

Certificate in Technical Writing for Current Technical Writers A Certificate Program for current tech writers, editors, and designers. Certificate in Technical Writing For Current Technical Writers This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace. The Certificate in Technical Writing  more...

Master s Specialist Workshop Technical Documentation Quality Management Modules 7-9 Study of all phases of documentation project management, focusing on plans and models of publications management.  more...

Introduction to ISO 9001:2000 ISO 9000 is increasingly becoming the standard for doing business. Organizations worldwide are implementing ISO 9000 Quality Management Systems. What is ISO 9001:2000 and what does it require? Learn to understand the requirements and apply the standard within an organization. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and  more...

Making Effective Screenshots: Saving Time, Increasing Impact This class addresses beginning technical writers, managers looking to improve quality and efficiency, and all those who deal with screenshots. We will show you how to make screenshots, increase their impact, place them in manuals and online documents, and choose the appropriate tool. Making Efficient Screenshots: Saving Time, Increasing Impact Screenshots are a powerful way to convey information  more...

14 Purchasing Best Practices Wouldn't it be great if you could implement the purchasing best practices that are used by the world's top corporations? Do you think it is impossible because your existing staff is so busy and you don't have the budget to hire an expensive consulting firm? Think again! The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start  more...

7 Steps to A Lot More Sales The 7 STEPS TO A LOT MORE SALES course is a comprehensive marketing/sales training course designed to help business owners and marketing managers discover hidden sales opportunities within their business. Upon completion participants will be able to implement the 7 STEPS and new bonus step on Internet Marketing to unlock the hidden sales opportunities discovered for exponential increases  more...

Bartending the Easy Way-Online This exceptional online bartending course will prepare you to work as a professional bartender in all types of establishments. Bartending requires so much more than knowing how to put ice in a glass and adding the proper ingredients. This class will prepare you to be a great salesperson, a customer service expert and an honest and valuable employee, skills that will help you succeed throughout  more...

Bartending to the Max-Online This exceptional course is a combination of Bartending the Easy Way and Professional Bar Management. The in-depth lessons will prepare you to work as a professional bartender in all types of establishments. If you are serious about the bar business, this course will also expand your knowledge into the area of management, including inventory, profits and staff issues. This information could lead to  more...

Basics Of Smart International Procurement Are you responsible for increasing your organization ™s international procurement and don ™t know where to begin? International procurement is a challenge. Buying internationally is much more complex than buying domestically. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be  more...

Database Management This course features coverage of the important aspects of the relational PC-based database model including coverage of SQL. A highly useful methodology for designing databases is presented and illustrated through a variety of examples. This course is designed for anyone interested in gaining familiarity with database management. Someone taking this course should have some experience using a  more...

Effective Management Principles Within the Law Effective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are promoted to managerial positions before having adequate management training or any at all. Managing within the Law Effective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are  more...

Doing Business in China In everyday business, it ™s more and more common to meet, hold conference calls, and travel overseas. When you ™re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business India courses will quickly give you the background to confidently reach across any cultural divide. In the  more...

ESL for Business - E-mail Communication In this instructor-led course, students will work on improving their written English skills through doing self-test grammar exercises and writing practice e-mails aimed toward a particular audience (peers, customers, and management). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your  more...

ESL for Business - Letters and Memos In this instructor-led course, students will work on improving their written English skills through doing self-test grammar exercises and writing practice letters and memos aimed toward a particular audience (customers and peers). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling  more...

ESL for Business - Special Documents In this instructor-led course, students will work on improving their written English skills through dong self-test grammar exercises and working on documents they use every day in their job. Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even  more...

Expert Purchasing Management Are you a purchasing manager who worries about balancing the many demands of your leadership role? You're not alone. Today's companies are expecting more than ever from their purchasing managers. And today's environment is confronting purchasing managers with more challenges than ever. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from  more...

Mastering Purchasing Fundamentals If you are new to purchasing, are you ready for the many challenges you'll face in the months ahead? The highly personal and interactive online class "Mastering Purchasing Fundamentals" walks you through the purchasing process step-by-step. You'll be ready for these challenges. And you won't need the years of experience usually required to learn how to deal with these challenges. You'll get more  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led A Trump U Course- Rental property owners can profit from what entrepreneurs know: success lies in examining all aspects of your business, looking for opportunities to reduce expenses and maximize income. In this exclusive course, TrumpU experts will show you how to position your property correctly for the target market, manage problem tenants, market your property, and more. Students may complete  more...

Microsoft Excel For Purchasing Professionals Are you failing to take advantage of Microsoft Excel's powerful techniques for purchasing? Look, even if you are an experienced Excel user, you may not be utilizing the tools that can help you make sound purchasing decisions and deliver top-notch presentations. The highly personal and interactive online course "Microsoft Excel For Purchasing Professionals" will enable you to perform sophisticated  more...

Microsoft Outlook XP Certification Our Outlook XP provides a single location for organizing and managing all of your day-to-day information, from e-mail and calendars to contacts and task lists. Welcome to Microsoft Outlook XP Certification Our Outlook XP provides a single location for organizing and managing all of your day-to-day information, from e-mail and calendars to contacts and task lists. Our interactive training series  more...

Microsoft Project For Purchasing Professionals Have you struggled with completing your purchasing projects on time? You probably would not have if you used Microsoft Project. By taking the highly personal and interactive online class "Microsoft Project For Purchasing Professionals," you will not only learn how to use the software, you'll learn how to apply it to your purchasing work. You'll also learn project management principles that will  more...

Powerful Negotiation For Successful Buying Have your suppliers figured out how to neutralize your negotiation strategies? Most savvy sellers go through negotiation training at least yearly. Unless you ™ve been just as diligent at improving your negotiation skills, your chances of getting the best deals from your suppliers are very slim. The student can complete their course of study within anytime frame as long as it does not exceed  more...

Professional Bar Management Mastery Level Certification The hospitality industry continues to grow each year, creating a demand for skilled managers. One challenge facing bar and restaurant owners and managers is that most hospitality programs are long-term and expensive. This is due to the wide range of subject material, much of which is never applied in the real world. Thus, too many managers go without any formal training and often find themselves  more...

Project Management Professional- (Self Directed) Project Management Professional is a self-directed course that covers the fundamentals of managing projects with the newcomer in mind. Project management is the discipline of organizing and managing resources in such a way that these resources deliver all the work required to complete a project within defined scope, time, and cost constraints. This course can be completed as quickly as you care  more...

QPR Suicide Triage Training This American Psychological Association approved course provides an introduction to suicide risk detection, suicide risk assessment and suicide risk management from a medical and psychological.This course can be completed sooner or later than the published 1 week completion date. Student has 1 year access to this course. QPR Suicide Triage Training This American Psychological Association course  more...

QuickBooks Pro 2005 Learn how to get the most out of Intuit's QuickBooks Pro 2005 software. This interactive training provides an easy to follow self-paced format. You determine when you want to learn and the instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World's most popular accounting software. Welcome to the  more...

Sales Management Strategies & Tactics The course is meant for Sales Managers and Workforce Employees aspiring to be Sales Managers. The course deliberates on how best to use Sales Force resources for achieving significant revenue and profit. Welcome to our Sales Management course This course is meant for those who have either risen to the rank of Sales Managers or have all intentions of raising themselves to this level. The course  more...

Savings Strategy Development Your CEO wants to know: "Are you executing a cost savings strategy or are you just 'winging it'?" Could you respond by producing a top-notch written strategy? If not, the highly personal and interactive online class "Savings Strategy Development" can help you. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date.  more...

Senior Professional In Supply Management (SPSM ®) Certification Program Are you tired of not getting enough opportunities, respect, and money out of your purchasing career? Well, guess what? Nothing will change unless you take action towards becoming a world-class purchasing professional. You can earn your purchasing certification in less than 3 months if you devote more than 4 hours per week to this course of study. Accordingly, 2 hours per week will take  more...

Success Strategies Training Program for Management & Leadership This course will teach you how to effectively and efficiently implement a system of Management & Leadership Success Strategies for your organization. In the 21st Century, and its global economy, the skill of successful managers and leaders is vitally important to an organization`s longevity and success. Whether you are in the service or production business, this course provides a proactive method  more...

Supply Management Contract Writing You ™ve noticed the changes in purchasing over the past few years, haven ™t you? The changes that have purchasers doing less order processing and more contracting and relationship building with suppliers? This new role requires that you have a new skill set contract writing. Yet most purchasers don ™t know how to write a contract. This is troublesome. Because if you aren  more...

Team Management - Enabling Teams In this course you will learn to build a supportive and enabling team environment. You will learn how to encourage members to think like a team, how to provide adequate time to perform and meet, and demonstrate faith in the members ™ capacity to achieve. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply  more...

Team Management - Leading Teams In this course, you will learn about the selection of a team leader, what team leaders need to know, and what constitutes a team. You will also learn about the traits and roles of an effective team leader are, team communication, and how to hold effective team meetings. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand  more...

Team Management - Team Participation This course covers the elements of successful teams, the role of a good team member, and team communication. This course is geared to expedite your own development as a team member in creating successful teams. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team  more...

Teams Management - Managing Team Conflict This course will teach you how to manage team conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to  more...

Technical Communication Industry Certificate - Mastery Level Start earning your TCIC Certificate today! This comprehensive program allows you to work at your own pace, take online quizzes to test what you are learning and to submit assignments for instructor review. You will focus on performing audience analyses, determining the purpose and structure for technical documents, utilizing visual and document design, and managing complex documentation projects.  more...

The Art of Active Listening Why do we like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being  more...

Doing Business in India In everyday business, it ™s more and more common to meet, hold conference calls, and travel overseas. When you ™re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In India courses will quickly give you the background to confidently reach across any cultural divide. In  more...

Microsoft Office Outlook 2003 Level 1 Introduces students to Microsoft Office Outlook 2003. As well as showing students how to create, send, and receive e-mail, this course looks at Outlook as a personal information management system. It examines how to add and organize all your contact information and how to manage your time with the calendar feature. This course is designed to introduce students to Microsoft Office Outlook 2003. As  more...

Increase Productivity in 60 Minutes or Less The Increase Productivity in 60 Minutes or Less Library is a structured program focusing on three areas: Productivity with E-mail, Effective Time Management, and Efficient Meetings. This program works towards increasing productivity and efficiency throughout the workplace in just 60 minutes or less! As an extra added bonus, when you enroll you will be given up to one year access to this course.  more...

How to Motivate Employees This course presents the concepts of providing motivation for employees. It discusses developing a vision, a common goal, and direction for workers. Topics covered include using effective communication, conducting effective meetings, and encouraging creative problem-solving. The series also discusses rewarding effort and correcting mistakes without damaging motivation. Other topics examined  more...

The Communication of a Shared Vision "If you can dream it, you can do it." Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing  more...

Leadership and Change Take a minute to think of people whom you consider to be exemplary leaders--people who led their organizations to greatness. What are the events or actions that led you to believe these leaders were exemplary? Was it the development of a new product, the revival of a failing business, or perhaps the start-up of an entrepreneurial venture? People who become leaders are individuals who triumph  more...

The Model Leader "Leaders...know how to dance the old dance. We all grew up in traditional organizations with conventional leader and role models. Now the music has changed. We don't know the new steps and there are not footprints on the floor." Peter R. Schools' words accurately reflect the challenges of leading today. You have to be able to develop a diverse team that can achieve optimum performance. You have to  more...

Managing in a Global Business Environment Companies now face intense competition all around the globe. In this challenging environment companies seek to adopt strategies that sustain their business growth. As a result organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic  more...

Managing Upward Relationships Managing upward relationships is the art of consciously improving collaboration with superiors so that subordinate managers can reap the best personal and organizational results. Managers share the responsibility for managing the relationship with the top management and Board of Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall  more...

Tomorrow s Managers Competencies "It takes all the running you can do to keep in the same place." Lewis Carroll's words in Through the Looking Glass, have never been more applicable than today. The workplace is changing. Today's managers are competing for skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented.  more...

Managing as Coach and Counselor "The ripest peach is highest on the tree." "A man's reach should exceed his grasp." How do you motivate employees to go after "the ripest peach," or reach for the skill level that seems beyond their grasp? You do it by coaching. Coaching is what cultivates employee growth, not to mention employee loyalty. In Managing as Coach and Counselor, you'll learn to take people from adequacy to excellence.  more...

About 360-Degree Performance Feedback Are you ready for a change in the way your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public,  more...

Performance Reviews Appraisal interviews are the culmination of the ongoing performance appraisal process. The first part of this process begins with modeling an effective performance discussion. Then, when a manager actually knows what he is aiming for, he can use this knowledge to plan and conduct a really worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when  more...

The Basics of Delegation Do you feel that there are just not enough hours in the day? Are you always striving to keep ahead of the paperwork that litters your desk? Perhaps it is time to consider sharing some of those tasks with your skilled employees. As you progress through this "Delegation Basics" course in the "Effective Delegation" series, you will discover what delegating is all about, what you need to do to prepare  more...

Hiring Temporary Contingent Employees Have you been in a situation where you needed more people to perform short-term or seasonal jobs? Have you ever needed specific expertise or specialized skills to achieve an organizational goal? Perhaps you need to hire temporary employees. This course will help you determine whether to hire temporary employees or nonemployees (independent contractors). You will discover many important factors  more...

Legal Pitfalls Regarding Independent Contractors Managing workers is a crucial component of your success as a manager. But not all workers are created workers. Some are employees, others are nonemployees, or independent contractors. This is an important distinction, because your company's obligations differ depending upon how workers are classified. Misclassification can result in stiff fines, penalties and back pay and benefit liability. This  more...

Introduction to Brand Management There are three ingredients every company needs for branding success: a brand manager, a brand, and the consumer. But how do these ingredients relate and what are they comprised of that makes them so important? This course will demonstrate how each ingredient reacts to the other in order to create a valuable, long-lasting brand. First, you will learn about the responsibilities of a brand manager,  more...

Building Brand Equity Every time a corporate merger or buy-out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand. Brand  more...

Managing the Creative Elements of Brands Did you know there are 25 brands of laundry detergent? What influenced you to choose the brand you use? Was it the name? The logo? Maybe it was the clever slogan or catchy jingle. Was there a cute, cuddly character in the advertisement? Perhaps it was the packaging design. It could be one of these factors or a combination thereof, but the fact still remains: out of 25 brands of laundry detergent,  more...

Evaluating Brand Effectiveness Your company spends a lot of time and energy creating and building brand name products. From the most memorable name, to the most enticing packaging, to the perfect combination of media, you want everything to be right. Now the question is: Is it working? This course explores why you need measurement systems to examine your brand's effectiveness with consumers and to evaluate your brand  more...

Controlling Managing Closing a PRINCE2-aligned Project In a project management system, processes are the foundation upon which every other aspect of the system stands. Processes provide a controlling structure for establishing what to do and when to do it. The bulk of the project work is done during the stage-related processes, when Stage Plans are implemented and product creation and delivery is monitored, controlled and reported. Once the final  more...

Initial Ongoing Processes in a PRINCE2-aligned Project Every good system is based on a framework or architecture that governs its progression - from start-up through pulling together all the sub-systems that work together to achieve a desired result. The PRINCE2 project management system is no exception. Its framework consists of eight distinctive processes that define the management activities of a project's life cycle. They encompass all activities  more...

Managing Quality Risk in a PRINCE2-aligned Project Quality management and risk management go hand in hand. Quality expectations are established at the start of a project. Any deviations from these quality expectations during product development will increase project risk. The goal is to ensure that the customer will approve the quality of the end product and at the same time minimize the risk of impact on the project budget and schedule. Good  more...

Techniques for Managing a PRINCE2-aligned Project Techniques answer the question ?How?? Project management techniques are procedures that members of a project team use to complete tasks. Experienced Project Managers often keep a toolbox of proven and trusted techniques nearby. They need techniques that are documented and repeatable. Techniques should also be flexible and appropriate for use with any type or size of project. The PRINCE2 project  more...

Appraising Performance Simulation Consider your last performance appraisal. Was it a positive experience? Did it give you a clear idea of which areas you performed well in and which areas required more attention? And what about afterward? Did your manager continue to provide you with feedback all throughout the year? Or are you still waiting until your next evaluation to see how you've performed? Contrary to the experience of many  more...

Processes for Quality Products and Services The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. Product Realization is one vital component of the standard. This course examines how one can apply the ISO standards to all the processes required to produce a product or service. The  more...

Overview of Logistics Management In today's business environment, we all recognize the need to improve operational efficiency within our business, but often lack sufficient knowledge of the flow of materials through our organization. This course will provide you with a comprehensive understanding of the history, perspectives, strategies, and key areas of Logistics Management.  more...

Supply Chain Management and e-Business E-business is changing all the rules and models. The digital economy has forever transformed the role of supply chain management. An organization's ability to embrace new technology is key to increasing the organization's productivity. In this course, you will learn how e-business and supply chains have merged, creating a network of immense opportunities. Supply chain structures have changed, and  more...

Supply Chain Transportation and Facility Design Fundamental to virtually all supply chains are questions related to an organization's transportation and facility networks. In order to remain competitive, an organization must ensure that its transportation and facility networks are designed in such a manner as to be cost effective without sacrificing customer responsiveness. In this course, you will learn about the role of transportation in a  more...

Strategic Management - Corporate Implementation This course focuses on the corporate implementation phase of strategic management. There are three steps involved in corporate implementation. The first step is to develop action plans and functional tactics. Action plans guide strategic implementation by specifying a firm's given tasks for a particular period, while functional tactics are short-term activities that a firm undertakes to implement  more...

Managing the Execution and Control of IT Projects Did you know that the average IT project has cost overruns of nearly 200 percent, and that almost 30 percent of all IT projects fail? Why do you think IT projects are so vulnerable to cost overruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this  more...

IT Project Leadership Authority Accountability Have you ever worked on a project where many assignments were over budget? Are you looking for new ways to motivate and inspire your project team? This course will provide you with leadership skills and techniques to provide legitimate motivation to your project team that will soon have you seeing better results. In addition, the course will provide you with methods of establishing authority and  more...

Project Planning Controlling a PRINCE2-aligned Project An effective project management methodology requires a foundation of core components that allow project managers, project boards, and project team members to organise and control the project management process. These components are the building blocks of good project management. The project management methodology advocated by PRINCE2 includes eight components: Business Case, Organisation, Plans,  more...

Hazardous Waste Generator Awareness This one-hour course provides basic information on hazardous waste determination and characterization. In addition, this course describes the three types of Generator Status (Conditionally Exempt Small Quantity Generator, Small Quantity Generator, and Large Quantity Generator) along with applicable requirements. Generators must manage their hazardous waste per the RCRA regulations. Thus,  more...

Excel 2000 - Proficient User DiscoverWare's Discover Excel 2000 is an interactive productivity tool for users of Microsoft Excel 2000. Excel 2000 builds on the spreadsheet capabilities of previous versions of the program to provide powerful tools for creating and sharing professional worksheets online and on the Web. Topics include basic spreadsheet concepts, workbook and file management, using formulas and functions, editing  more...

The Principles of Financial Management Financial management is a key tool in controlling and directing the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all  more...

Overview of Project Managing a PRINCE2-aligned Project Project-based operations have become the norm in today's business world. In essence, almost every work effort is a project, from constructing a new building to designing and delivering a new information management system. As projects become the primary method for getting things done and effecting organisational change, it is crucial to choose a good and proven method for managing projects.  more...

Managing Delivery Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what  more...

Outlook 2000 - Proficient Discover Outlook 2000 Outline Microsoft Outlook 2000 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2000 also contains collaboration tools, so information can be shared more effectively. DiscoverWare's Discover Outlook 2000 combines audio, animation, and software simulation with a unique user interface to make  more...

Strategic Management Developing a Successful Process Strategic Management: Developing a Successful Process offers the student an overview of the information required to identify the components that comprise an effective planning document and organize an appropriate strategic business plan. The student will learn the proper guidelines to get the plan accepted as well as the correct steps to implement, execute, and monitor the plan effectively.  more...

NetWare 5 Advanced Administration - Part 5 C ourse Overview This is the last course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design, configure, and administer a complex NetWare 5 network. This course will cover maintaining Novell Directory Services (NDS), NDS troubleshooting and repair, setting up remote access services, and other Novell services.  more...

Windows NT 4 0 Administration Fundamentals - Part 1 Course Overview This is the first course in a two part series which provides the knowledge and skills necessary to perform post-installation and day-to-day administration tasks in a single-domain and multiple-domain Windows NT 4.0-based network. This series is intended to prepare the learner for Microsoft's self-administered exam 803 on Windows NT 4.0 Administration. L earn To:  more...

Windows NT 4 0 Administration Fundamentals - Part 2 Course Overview This is the second course in a two part series which provides the knowledge and skills necessary to perform post-installation and day-to-day administration tasks in a single-domain and multiple-domain Windows NT 4.0-based network. This series is intended to prepare the learner for Microsoft's self-administered exam 803 on Windows NT 4.0 Administration. L earn To:  more...

Oracle Database 10g SQL Fundamentals I Part 2 In this course, the learner will learn how to use the advanced features of SQL, such as advanced querying and reporting, schema objects, manipulating large data sets, and storing and retrieving dates according to different time zones. The learner will also learn the concepts of controlling access and privileges for schema objects and using advanced subqueries. . Learn To: Identify  more...

Supply Chain Management Using Models This course provides the learner with an understanding of efficiency and cost savings strategies, utilizing collaboration and technology to maximize the effect of supply chain processing, and product design and product life cycle management as elements of the improvement effort. In addition to, performance measures and metrics, and models for improving all major processes within a supply chain.  more...

SAP R 3 3 0 Course Overview To fully exploit the functionality of R/3 3.0, business users need to be both confident and proficient in the use of all the main navigational and systems functionality of SAP. This course is essential study for users of all R/3 modules, regardless of the organization's business/industry classification. L earn To: Use R/3 to control the system, display information  more...

SAP R 3 v4 0 MM Warehouse Management Course Overview This course is designed to provide foundation skills for the effective use of R/3 WM (Warehouse Management) for all employees whose duties involve procedures and tasks which exploit or interface with WM. This course shows the basic principles of R/3 Warehouse Management and shows how to post goods movements in the WM system. It describes how to carry out a physical inventory  more...

SAP R 3 v4 0 Retail Order Management via Distribution Center Course Overview The purpose of this course is to give users working in retail companies, dealing with orders, an overview of the possible processes of customer order processing. This course illustrates the training knowledge using an example of a possible process chain, between a retail company and its clients. L earn To: The Retail Process. Basic scenario and related  more...

SAP R 3 CO Cost Object Controlling Course Overview This course is designed to show how Cost Object Controlling is carried out in SAP R/3. It provides a general introduction to the theory of Cost Object Controlling and introduces the relevant menus and screens. The course shows where direct costs and overheads are entered and covers aspects of bills of materials and routings. The steps involved in processing an order as well as  more...

SAP R 3 v4 0 Investment Management - Overview Course Overview This course deals with investment programs (structure, planning and budget), internal orders, investment procedures (characteristics, master data, postings, accounts receivable, depreciation, settlement), and the information system (research, planned values and budget values). L earn To: Create and editing program definitions. Create and editing program  more...

SAP R 3 System Management System Administration Course Overview The course SAP R/3 System Management is intended to give all company employees, working in the area of system administration a thorough overview of all areas within system administration and possibilities of use. L earn To: Introduction to the R/3 Basis System. Architecture/System Landscape. R/3 Services. R/3 Networks. Basic Administration  more...

SAP R 3 System Management Advanced Administration CCMS Course Overview The course SAP R/3 System Management is intended to give all company employees, working in the area of system administration a thorough overview of all areas within system administration and possibilities of use. Subjects such as software logistics and the CCMS are discussed. L earn To: The Basis System for Advanced Users. Software Logistics. TMS.  more...

SAP R 3 v4 x SD Order Processing Course Overview Within the Sales and Distribution module, this course will help you to understand the stages involved in the ordering cycle which include receiving the initial order through to delivery and invoicing. You will also learn in detail how to create and process orders. L earn To: Sales Order Processing. Order Entry. Order Header. Order Items.  more...

PDM and SAP R 3 PDM Introduction Course Overview This course aims to provide all the employees of your company that work with Product Data with an overview of the topic Product Data Management and with an overview of the SAP R/3 PDM module as an integral component of the SAP R/3 ERP System. L earn To: Introduction to PDM. Product Data Management. Product Data in R/3.  more...

SAP R 3 CO Activity Based Costing Course Overview The course SAP R/3 Activity Based Costing is designed to provide all employees of a company involved in Cost Accounting an overview of the possibilities supported by activity-based costing and to explain how the available functions can be used. The user will also be given the basic information required to carry out day-to-day chores within the SAP R/3 System. L earn To:  more...

SAP R 3 PDM Product Development Course Overview This course aims to provide all the employees in your company working with Product Data, the basic information they require to carry out their day-to-day work with the PDM module. It is assumed here that you are using SAP R/3 4.x, the CAD system AutoCAD 14.01, and AutoCAD SAP R/3 3.1 on Windows NT 4.0. The scenario PDM - Product Data Management semi-finished and finished  more...

SAP R 3 MM Purchasing Organization and Master Data Course Overview Purchasing is a component of the SAP Materials Management (MM) Module. The MM Module automates and integrates the entire range of tasks associated with materials management processes. Purchasing supports the buyer in the acquisition of goods and services, integrating these activities with other components and modules of R/3, such as FI, SD, CO, PP, PS, etc. In this course  more...

SAP R 3 MM Purchasing Purchase Order Processing and Information System Course Overview Purchasing is a component of the SAP Materials Management (MM) Module. The MM Module automates and integrates the entire range of tasks associated with materials management processes. Purchasing supports the buyer in the acquisition of goods and services, integrating these activities with other components and modules of R/3, such as FI, SD, CO, PP, PS, etc. In this course  more...

SAP R 3 v4 x Invoice Verification Course Overview Invoice Verification is an integral part of purchasing and Inventory Management. Involvement in Invoice Verification typically also demands a sound understanding of the relationship between these Logistic elements of SAP and the Financial (FI) modules. In this course you will learn to carry out both standard and selected special transactions associated with invoice  more...

C Programming - Part 4 Course Overview This course is the last in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will teach students the skills and knowledge necessary to perform some  more...

Oracle SQL Specifics Retrieving and Formatting Data Course Overview This course is the first in a two-part series on Oracle SQL Specifics that will teach participants how to use commands, functions, and operators supported by Oracle as extensions to standard SQL. Students will be introduced to the Oracle implementation of the relational database management system (RDBMS) and the object-relational database management system (ORDBMS). Users will  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 4 Course Overview This is the fourth course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. At the completion of this course, students will learn to identify the methods of aggregating and accessing data from relational data structures; identify the methods of data  more...

Quality Management Business Process Improvement Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.  more...

NetWare and Windows NT Integration - Part 2 Course Overview This course is the second in a three-part series on Integrating NetWare and Windows NT. This course covers managing Windows NT user security, multiple-domain Windows NT networking, and integrating NetWare and Windows NT. L earn To: Identify featues of the Windows NT security system. Administer various network security policies. Create different types of  more...

SQL and PL SQL Basic SELECT Course Overview This course is the first in a three-part Oracle SQL series that is based on the ILT course Introduction to Oracle: SQL and PL/SQL. This course introduces the learner to Oracle relational database concepts and the use of SQL for storing, retrieving, and manipulating data in a relational database. This course covers relational database principles and Oracle concepts; writing basic  more...

Windows 2000 Administration--Part 3 Computer Mgmt Course Overview This course provides the student with the knowledge and skills necessary to manage data storage. It also provides students with the knowledge and skills necessary to remotely administer shared folders, monitor event logs, backup and restore data. L earn To: Manage Data Storage. Remotely Administer Shared Folders. Monitor Event Logs. Back Up and Restore Data. C  more...

Windows 2000 Administration--Part 3 Computer Mgmt Course Overview This course provides the student with the knowledge and skills necessary to manage data storage. It also provides students with the knowledge and skills necessary to remotely administer shared folders, monitor event logs, backup and restore data. L earn To: Manage Data Storage. Remotely Administer Shared Folders. Monitor Event Logs. Back Up and Restore Data. C  more...

IBM AIX--Part 2 Network Administration Course Overview This course covers all the UNIX implementation tracks aimed at a system administrator and the following job roles, Application Developer, Technical Manager, System Analyst, System Administrator, Software Engineer, Database Administrator, Help Desk/Support, End User. L earn To: Identify the features of the print queue process on AIX. Identify the command-line interface  more...

HP-UX--Part 1 Basic Administration Course Overview The first course in the HP/UX implementation track covers basic user and system administration in the HP/UX environment. It focuses on the common skills that an administrator will perform and how they are handled in this flavor of Unix. L earn To: Identify the features of HP-UX versions 10 and 11. Identify the function of the HP-UX system administrator. Identify the  more...

HP-UX--Part 2 Network Administration Course Overview In this course, you will learn about printers and terminals in a HP-UX system. You will also learn about network connections and services. L earn To: Identify the capabilities of printers in HP-UX. Add a local printer by using System Administration Manager (SAM). Identify the procedure to manage print queue jobs by using System Administration Manager (SAM).  more...

Advanced Project Leadership Bringing Home the Value Advanced Project Leadership: Bringing Home the Value teaches project managers to consider both the monetary and non-monetary value of a project, first of all by understanding how a project supports strategy. Project Managers will learn how to calculate Earned Value, Return on Investment and Net Present Value. They will also learn how to interpret the results to make decisions about the value of a  more...

Advanced Project Leadership Navigating Corporate Structures Advanced Project Leadership: Navigating Corporate Structures teaches the project managers how to understand the corporate environment, in particular as it relates to high-profile projects. First, you will learn how to identify different types of stakeholders, and how they may influence the project. You will learn how to deal with stakeholders ?Hidden Agendas?. You will also learn about project  more...