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Exploratory Data Analysis in Six Sigma ... effective sampling plan for conducting this analysis. It also explains the correlation coefficient, its statistical significance, and how it is different from causation. In addition, the course helps you interpret the linear regression equation and explores how you can use it to model relationships for prediction and estimation of data. This course is aligned with the ASQ Certified Six Sigma  more...

Introduction to Hypothesis Testing and Testing for Means in Six Sigma Introduction to Hypothesis Testing and Testing for Means in Six Sigma ASQ Six Sigma Green Belt (SSGB) The Analyze phase in Six Sigma closely examines the many process inputs identified in the Measure phase to determine if they are related to outputs, and if a relationship does exist, if it is statistically significant. An important tool for this analysis is hypothesis testing. Hypothesis  more...

Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma Hypothesis Tests for Variances, Proportions, ANOVA, and Chi-Square in Six Sigma ASQ Six Sigma Green Belt (SSGB) The hypothesis test is one of the most important tools used in the Analyze stage of the Six Sigma DMAIC methodology. A hypothesis test helps to determine whether or not an observed relationship or difference truly exists between inputs and outputs identified in the earlier stages  more...

Design of Experiments and Validation of Solutions in Six Sigma Design of Experiments and Validation of Solutions in Six Sigma ASQ Six Sigma Green Belt (SSGB) "We are, I think, in the right road of improvement, for we are making experiments," said Benjamin Franklin. In the Improve stage of the DMAIC process, Six Sigma teams design and conduct experiments to study the nature of relationships between input variables and the response variable(s). They do  more...

Statistical Process Control and Control Plans in Six Sigma ...everting to its previous state. The goal of this stage is also to develop a control plan to document and hold the gains, and to assist in monitoring and implementing controls. This course aims to introduce basic SPC and control chart concepts and how to develop a control plan to hold the gains prior to the closure of a Six Sigma project. The course identifies the key objectives and benefits  more...

Administrative Professionals Common Administrative Support Tasks Administrative Professionals: Common Administrative Support Tasks When it comes to a typical day at the office for an administrative professional, each day's planned agenda can change on a whim. Whether it be unexpected meeting requests to juggle, a last-minute announcement the boss needs to communicate, or a sudden request from the boss that shifts priorities, the tasks performed in a  more...

Administrative Professionals Maximizing Your Relationship with Your Boss Administrative Professionals: Maximizing Your Relationship with Your Boss As a good administrative professional, you provide invaluable support to your boss and the business. This support is optimized when the working relationship between you and your boss is a true partnership. Within this partnership, your relationship must be managed and maintained according to the particular management  more...

Administrative Professionals Interacting with Others Administrative Professionals: Interacting with Others Regardless of the industry you work in, the organization you work for, or the boss you have, as an administrative support professional, almost all of the tasks you perform on a daily basis require, in some way, interaction with others. Effectively interacting with others results in trust, improved morale, and respect between you and your  more...

Administrative Professionals Putting Your Best Foot Forward ...titude. In order to be truly successful, though, you must also master other essential skills like the ability to gain the trust, respect, and admiration of your boss and colleagues. You must also remain true to yourself and maintain your dignity, all while expressing yourself to others, making decisions at work, or navigating through office politics. This course introduces some best practices  more...

Screening Applicants for Interviewing Screening Applicants for Interviewing Finding the right person for the job takes a lot of work, and much of this work is done prior to the actual interview. Before you can even start looking for candidates, you need to create a description of the job you want to fill. How would you interview someone if you didn't know the responsibilities required for the job? A good job description, based  more...

Talent Management Basics Talent Management: Basics Would you be able to define talent management if someone asked you what it was? And would you be able to explain why it should be a top priority for organizations? Talent management focuses on recruiting, hiring, developing, and retaining the right talent to drive an organization's performance. This course helps clarify talent management's key role in helping an  more...

Talent Management Planning Talent Management: Planning Have you ever asked yourself how well your department or division manages talent? To determine this, you need to have a clear understanding of how your organization defines its workforce requirements and what processes are in place for attracting, developing, and retaining the right people. Then you can create a plan for meeting your talent needs that align with  more...

Talent Management Developing and Engaging Talent Talent Management: Developing and Engaging Talent Organizations depend on talented employees to help them achieve their goals. But without a talent management strategy focused on keeping these employees engaged, they may be sending out resumes rather than working to achieve those goals. Employee engagement and commitment are key success factors for any organization. This course describes how  more...

Talent Management Retaining Talent Talent Management: Retaining Talent Retaining talented employees is a constant challenge for any organization. The costs of turnover can be high. That's why talent retention is a strategic issue requiring focus, time, and resources. This course highlights the importance and benefits of putting effort into retaining talented individuals. It also covers ways to determine the causes of talent  more...

Directing Others ... As a manager, your role is not only to supervise, but also to lead, develop, and direct your employees both individually and collectively to accomplish organizational goals. Understanding the essential responsibilities you have when directing others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and realizing the  more...

Developing Your Direct Reports ...y so your organization's business objectives are met, but also empowering them and providing opportunities for them to meet their own professional development objectives. This course provides an overview of the importance and benefits of developing your direct reports as a manager, and tactical strategies for doing so. Specifically, this involves an examination of the steps required to assess  more...

Managing a Diverse Team Managing a Diverse Team The population as a whole is becoming ever more diverse. Naturally, these societal changes are mirrored in the workplace. The most forward-looking organizations recognize the importance of managing a diverse workforce effectively. In turn, those managers who have the skills to lead a diverse team successfully are highly valued. This course describes what diversity is,  more...

Treating Your Direct Reports Fairly Treating Your Direct Reports Fairly Most of us are taught from a very young age to treat everyone fairly, but what does fairness mean in the business environment? Specifically, what role does fairness play when managing people? To be a fair manager, one must be committed to the principles of justice and responsibility, and maintain accountability in the exercise of authority and power. This  more...

Motivating Employees Motivating Employees Imagine what your organization would be like if you and your colleagues were not motivated. Motivation is what drives people to accomplish things, whether it be small tasks or large undertakings. Without motivation, things simply would not get done. The ability to create an environment that encourages motivation takes both practice and skill as it's not a quality  more...

Building Your Influence as a Leader Building Your Influence as a Leader Why is it so hard to get people to agree to a good idea? Why are some leaders constantly faced with challenges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to  more...

Leading with Emotional Intelligence Leading with Emotional Intelligence Poised, outgoing, cheerful, having empathy for others, being able to express feelings directly but appropriately, and having the capacity for developing relationships. All of these abilities distinguish individuals with high emotional intelligence. Emotional intelligence is a more reliable predictor of success than intellect Leaders with a strong mixture  more...

Leading Innovation ...only to new inventions, products, or reworked designs. It also involves incremental improvements to the way things are done. Knowing how to build and support an innovative culture is an important skill for any leader to master. The impetus for innovation can come from the top of the organization, and it can come from the people engaged in day-to-day production. Building an innovative culture is  more...

Managing and Rewarding Top Performers Managing and Rewarding Top Performers Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and  more...

Becoming a Manager Responsibilities and Fears Becoming a Manager: Responsibilities and Fears Promotion to management is obviously welcome and something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to  more...

Becoming a Manager Leading and Communicating ...tand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very good at your last job, but now you will need to resist the temptation to continue doing it. For some time to come, it may be true that you could do it quicker or better, but an important part of your new role  more...

A New Manager and the Company s Future ..., fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the output of your department can have on other parts of the organization. Complacency is the enemy of continuing business success and, as a manager, it is vital that you always look for ways in which to "do things better." This may include enhancing the quality of the  more...

Principles of Internal Auditing Principles of Internal Auditing This course will take you to the heart of internal auditing, and provide you with a solid foundation of knowledge and skills. You will learn about the issues, applications, and management strategies relating to the internal audit. You will also learn techniques for taking corrective action and wrapping-up an audit.  more...

Introduction to External Auditing Introduction to External Auditing Do you know what external auditing is and why it's important? Do you know that external auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the  more...

Creating and Analyzing an Operating Budget Creating and Analyzing an Operating Budget Working without a well thought-out operating budget can be compared to playing Pin the Tail on the Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually  more...

Effective Budget Management Effective Budget Management A priority of effective budget management is to take steps to ensure that businesses create a manageable and controllable budget and to prevent cash crunch situations from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual  more...

Affirmative Action and the EEO HRCI PHR ... complying with EEO laws and regulations. The course will also help you understand AA plans, that is, which companies must implement formal AA plans, what AA plans consist of, and how AA compliance audits are conducted. All the topics in this course are based on the Workforce Planning and Employment functional area of the HR Body of Knowledge recommended by SHRM. Due to the rapidly changing  more...

Developing Employees HRCI PHR Developing Employees (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications of employee training and training program development. As a human resources professional, you are  more...

Developing Human Resources HRCI PHR ...elopment and organizational development. This course will also help you understand techniques for developing effective performance appraisals and career growth programs for your company's employees. All the topics in this course are based on the Human Resource Development functional area required by HR professionals included in the HR Body of Knowledge recommended by SHRM. Due to the rapidly  more...

Compensating Employees HRCI PHR ...methods for effective total compensation.This course will also help you understand the necessary steps for aligning existing compensation methods to a total compensation arrangement. All the topics in this course are based on the Compensation and Benefits functional area of the HR Body of Knowledge recommended by the Society for Human Resource Management (SHRM). Due to the rapidly changing  more...

Programs to Benefit Employees HRCI PHR Programs to Benefit Employees (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the work rules and practices that apply to employee benefit programs. As a human resources professional, you are  more...

Employment Relations HRCI PHR ...d the process for filing EEO complaints. This course will also help you understand methods for creating positive employee relations and techniques for assessing and analyzing employee relations. All the topics in this course are based on the Workforce Planning and Employment functional area of the HR Body of Knowledge recommended by the Society for Human Resources Management (SHRM). This course  more...

Non-Unionized Workplaces HRCI PHR Non-Unionized Workplaces (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry  more...

Unionized Workplaces HRCI PHR ...gulations and employee issue resolution. This course will also help you understand union organization, grievance processes, dispute resolution, and arbitration. In the areas of work regulations, you will learn about collective bargaining, contract negotiations, good faith bargaining, and strikes and boycotts. The content in this course is based on the Employee and Labor Relations functional  more...

Risk Assessment and Prevention HRCI PHR Risk Assessment and Prevention (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including issues in risk assessment and prevention. The HRCI certification examinations are widely recognized as the industry  more...

Strategic Approaches to Labor Relations HRCI SPHR ...nd strategies that foster positive employee relations. It also covers those strategies that resolve conflict in an amicable manner, such as formal complaint resolutions. This course prepares HR professionals and managers who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is  more...

Strategic Approaches to Risk Management HRCI SPHR ... health, safety, and security guidelines and programs. It also outlines how security risk analysis can be used to avoid future emergencies. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the Risk Management  more...

Recruiting Talent Recruiting Talent One of the most significant challenges to the growth and survival of any business is finding and retaining qualified employees. It's not enough to offer an appealing or unique product or service to your customers. A company's people are the new competitive advantage. Those responsible for staffing organizations are not only challenged with finding adequate potential  more...

Retaining Your Talent Pool Retaining Your Talent Pool Employee retention remains a critical issue that no corporation is immune to. For a company to remain successful and competitive, it must keep its biggest assets its people engaged and committed for the long term. It's a known fact that even the most lucrative compensation plan alone is not enough to keep your much-needed employees from moving on, so your  more...

Hypothesis Testing Concepts and Tests for Means in Six Sigma ...sis tests one- and two-sample tests for means. The course also discusses the importance of sample size and power in hypothesis testing, as well as exploring issues relating to point estimators and confidence intervals in hypothesis testing. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation.  more...

Tests for Variances and Proportions ...ons, with the help of examples and case studies. You will also learn how to use goodness-of-fit test statistics and contingency tables for validating hypotheses about various aspects of the variables being analyzed. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational  more...

Using Voice of the Customer in Six Sigma ...iteria for segmenting customers on Six Sigma projects. It also discusses some common customer data collection methods such as surveys, interviews, and focus groups and looks at how to ensure validity and reliability in data collection. In addition, the course illustrates how tools such as Kano analysis, critical-to-quality (CTQ) analysis, and quality function deployment (QFD) are used to  more...

Developing Project Charters and Tracking Six Sigma Projects ...tement and the project's scope, goals, and objectives. It also explains project performance measures and how to review the performance of a Six Sigma project using these measures. In addition, the course introduces common tools for tracking a project's progress and deliverables. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist  more...

Improvement Methods and Implementation Issues in Six Sigma ... and the application of Goldratt's Theory of Constraints. Also, it looks at tools and techniques for implementing and evaluating the new process. Finally, the course examines risk analysis and mitigation through the use of SWOT analysis, feasibility studies, and PEST analysis. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist  more...

Forming Project Teams for Six Sigma ...talents, knowledge, and aptitudes to the team. The course also examines logistical considerations for launching successful teams, including communication and behavioral practices that are critical to team success. It describes how to enable teams using training, timetabling, and technology, and offers vital tips for the first team meeting and all subsequent meetings. Acknowledging that today's  more...

Managing Six Sigma Team Performance ...s that resolve any conflicts that arise. Black Belts must also understand fully the many and diverse tools available for making decisions and solving problems in any Six Sigma project. A number of decision-making tools enable teams to generate and select creative improvement ideas, while a series of management and planning tools enable teams to implement and assess quality improvement  more...

Six Sigma Measurement Systems Six Sigma Measurement Systems ASQ Six Sigma Black Belt (SSBB) Six Sigma measurement systems are vital to improving an organization's processes. Measurement systems encompass the conditions, devices, and the human element of measurement, which together must produce correct measurements and comply with appropriate standards. Measurement error, or measurement variability, is a problem whose  more...

Probability for Six Sigma ...ple data collected in the Measure stage, Black Belts must also be familiar with the characteristics of various probability distributions, and their suitability for different types of data. Understanding the behavior of probability distributions allows the Black Belts to find the probability that values will be found within a given range, and thus to provide information on the variation in the  more...

Process Capability for Six Sigma Process Capability for Six Sigma ASQ Six Sigma Black Belt (SSBB) In any improvement initiative, organizations must determine whether their existing processes meet the targets and specifications demanded by the business, or by the customer. Measuring and analyzing the capability and performance of a process under review enables organizations to numerically represent and interpret its current  more...

Processes and Customer Analysis in Six Sigma Projects ...components and stakeholders in an organization. They will also learn about concepts and tools for collecting and analyzing customer information and feedback. The course also explains how customer requirements are translated into goals and deliverables using such tools as Kano analysis, CTQ analysis, and the House of Quality matrix. The course is aligned to the ASQ Certified Six Sigma Green Belt  more...

Tools for Planning and Managing Six Sigma Project Opportunities Tools for Planning and Managing Six Sigma Project Opportunities ASQ Six Sigma Green Belt (SSGB) In many situations your results are only as good as the tools you use. Knowing which tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ... opportunities (DPMO), and process capability indices. It also explains cost of poor quality (COPQ) as a metric used to assess and indirectly present the potential gains to the company if the quality of products and processes is improved. In addition, the course explores how failure modes and effects analysis (FMEA) is used to identify improvement opportunities that have the highest priority  more...

Statistics and Probability in Six Sigma Statistics and Probability in Six Sigma ASQ Six Sigma Green Belt (SSGB) Six Sigma bases its analysis and findings on the facts and figures at hand. Statistical studies and probability are the key tools that Six Sigma teams use to measure and analyze issues that are identified in the early stages of Six Sigma projects. This course explores basic statistical concepts that apply to Six  more...

Data Classification and Collection in Six Sigma ...ng the collection, presentation, and analysis stages. You also need to be careful when applying sampling techniques to ensure data accuracy and integrity. This course will explore continuous and discrete types of data, and nominal, ordinal, interval, and ratio measurement scales. It will also introduce methods for data collection, such as check sheets and coded data, and deals with the issue  more...

Summarizing and Presenting Data in Six Sigma ...their significance in Six Sigma data analysis. The course also shows how to apply graphical methods, such as stem-and-leaf plots, box-and-whisker plots, run charts, and scatter diagrams, for illustrating relationships among various components of a given dataset. In addition, it examines how to depict distributions using histogram and normal probability plots. The course is aligned to the ASQ  more...

Probability Distributions and Measurement Systems Analysis in Six Sigma Probability Distributions and Measurement Systems Analysis in Six Sigma ASQ Six Sigma Green Belt (SSGB) Probability distributions are an essential part of descriptive statistics that Six Sigma teams can use to assist in fitting collected data into various types of distributions. Probability distributions help to ascertain specific probability values in the distribution and lead the Six Sigma  more...

Measuring Process Capability and Performance in Six Sigma ...ocesses that deliver products and services to them. It is also necessary to review processes to ensure they remain within the targets and specifications set by your customers. Measuring the capability and performance of a process is an important activity in Six Sigma DMAIC methodology. Six Sigma teams use process capability and performance measurements, such as process capability (Cp), process  more...

Introduction to Six Sigma ...es Six Sigma's roots in traditional quality concepts, but also shows that it is not just about quality; it is also a metric, a philosophy, a balanced scorecard, and a quality management system. This course demonstrates how to estimate Sigma level and how Six Sigma methodologies are strategically applied to a broad array of manufacturing and service organizations. The course also explores Six  more...

Six Sigma Process Improvement ...trol (DMAIC) methodology to upgrade current processes. It also explores using Six Sigma tools and methods to understand customer requirements, recognize the gaps between current deliverables and customer needs, analyze the root causes of process shortfalls, and finally use Six Sigma tools to improve inefficient processes. This course introduces you to Six Sigma tools and their application in  more...

Six Sigma Projects and Project Teams ... course deals with these important roles of Champions. It also provides Champions with a toolkit to measure and analyze a project thoroughly before it is selected for Six Sigma improvement. The roadmap for selecting Black Belts and other team members needed to build a winning project team is also explored. Champions will learn how to shape and align the dynamics of their sponsored team to the  more...

Preparing the Exchange Server 2007 Infrastructure Preparing the Exchange Server 2007 Infrastructure Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Microsoft Exchange Server 2007 is the latest release in Microsoft's e-mail and messaging software. The core functionality of Exchange Server remains the same; however, some key components have been drastically changed. This course discusses  more...

Installing and Transitioning to Exchange Server 2007 Installing and Transitioning to Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Exchange Server 2007 represents the biggest advance in Microsoft's e-mail and messaging system yet. This course demonstrates how to complete a typical installation of Exchange Server 2007 and how to install additional Exchange Server  more...

Managing Exchange Server 2007 Managing Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) One of the new features of Exchange Server 2007 is the completely redesigned Exchange Management Console, which replaces the Exchange System Manager found in previous releases of Exchange Server. Also included is the Exchange Management Shell (EMS), which is a  more...

Managing Default Custom and Public Folders in Exchange Server 2007 Managing Default, Custom, and Public Folders in Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) The primary focus of all editions of Exchange Server has been the messaging and calendar functionality it provides to users, and this remains the case with the release of Exchange Server 2007. This course discusses the  more...

Connectors Transport Rules and Message Compliance in Exchange Server 2007 Connectors, Transport Rules, and Message Compliance in Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) The SMTP protocol is the primary protocol used to relay e-mail messages between servers on the Internet. Since most e-mail systems are connected to the Internet, it is important to understand how SMTP is configured  more...

Data Protection in Exchange Server 2007 Data Protection in Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) With e-mail becoming one of the most popular choices for business communications, it is now more important than ever for e-mail to always be accessible to users. This can be accomplished using a number of techniques, including clustering, backups and  more...

Monitoring and Security in Exchange Server 2007 Monitoring and Security in Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) To ensure that the Exchange Server 2007 environment runs smoothly, it is necessary to monitor system activity and the performance of your Exchange servers. Monitoring allows you to obtain data that can assist in tuning the performance of the  more...

Configuring Outlook 2007 for Exchange Server 2007 Configuring Outlook 2007 for Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Using Exchange Server 2007 with Outlook 2007 as your e-mail client provides an easy and convenient way to collaborate with colleagues, as well as a high level of messaging security. Outlook 2007 is designed to take advantage of all the  more...

Deploying Windows Vista Deploying Windows Vista Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista is the leading operating system used on desktops throughout the world in enterprise and home environments. It provides enhanced security, performance, reliability, and reduced cost for deployment and management. This course discusses the deployment  more...

Troubleshooting Windows Vista Deployments Troubleshooting Windows Vista Deployments Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista provides diagnostics and tools to help reduce troubleshooting support costs and user interruptions. Windows Vista can detect and automatically correct most operating system and related hardware problems using these tools. If Vista cannot  more...

Configuring and Troubleshooting Windows Vista Security Configuring and Troubleshooting Windows Vista Security Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista provides enhanced security features to help protect computers from malicious attacks, spyware, and other unwanted software that can be installed on your system when it is connected to the Internet. Vista also ensures that  more...

Configuring and Troubleshooting User Access on Windows Vista Configuring and Troubleshooting User Access on Windows Vista Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista offers enhanced authentication mechanisms to allow legitimate users to log on to systems. These authentication mechanisms include using smart cards, biometrics, and username and password credentials. Once a user is  more...

Troubleshooting Windows Vista Performance and Reliability Troubleshooting Windows Vista Performance and Reliability Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista includes the Windows Reliability and Performance Monitor, a tool that provides multiple data monitoring and collection utilities for evaluating a system's performance and reliability. It can also be used to monitor the  more...

Configuring and Troubleshooting Windows Vista Networking ...figure and diagnose networking connectivity. This feature also allows you to configure access to the network through wireless connections, and remote access using VPNs and Remote Desktop. Windows Vista can also use group policies to configure network security to encrypt traffic over the network when network services are being utilitized. This course demonstrates how to use the Network and  more...

Maintaining and Supporting Applications on Windows Vista Maintaining and Supporting Applications on Windows Vista Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista takes advantage of the Windows Installer engine to install, maintain, and remove applications through the use of installation packages. Administrators can deploy these packages using various tools, including the MsiExec  more...

First Aid Automated External Defibrillator ...he Automated External Defibrillator (AED). Use of the AED also includes the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation, which will also be briefly reviewed in this training. Note: This training should not be used as the primary basis for any AED certification. It is intended to provide the learner with basic classroom training only.  more...

Being an Effective Team Member Being an Effective Team Member A truly effective team is equal to more than the sum of its parts. And it takes the dedication of every member of the team. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first, which means maximizing your contributions to help the team accomplish  more...

Establishing Team Goals and Responsibilities ...sonalities, you need solid ground rules for the team. You also need to allocate roles and responsibilities for maximum efficiency. This course outlines initial steps that should be performed when building a team, including establishing the team goal and assigning roles to individual team members in a way that ensures the team will collectively meet its goal. The course also discusses the  more...

Effective Team Communication Effective Team Communication Regardless of how talented the individual members of your team are, they can only get your team so far alone. To maximize their potential, teams rely on the participation, input, and opinions of all team members. Learning to speak up and encouraging others to open up are important to a team's success. Effective communication is the fuel that will keep your team  more...

Troubleshooting and Closing the Project Troubleshooting and Closing the Project The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during  more...

Installing Windows Vista ...ssible future requirements. Hardware requirements must also be taken into account before an upgrade occurs. Will the current hardware profiles suffice or will an expensive upgrade be required in order to support the chosen operating system? This course is designed to describe the basic hardware requirements of Windows Vista as well as the different versions of the operating system and  more...

Configure Windows Vista Environments Configure Windows Vista Environments Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Microsoft has added several new features to the Windows Vista desktop environment, among them the new Aero Glass user interface and the addition of the Windows Sidebar which displays and organizes gadgets. This course describes Windows Vista management  more...

Fire Safety and Prevention ... how to prevent fires and recognize fire hazards. It will also discuss what actions to take in the event of a fire, including the proper use of portable fire extinguishers. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the chemistry of fire, recognize common fire hazards, classify types of fires and  more...

Decontamination HAZWOPER ...nt, tools, vehicles, and other equipment used on-site. It also prevents the movement of contaminants from the site to the community. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to: list the major factors that affect permeation of contaminants, identify the steps in making a decontamination  more...

Cryogenic Safety Cryogenic Safety Cryogenic materials are commonly used in the workplace for a variety of purposes, such as refrigeration, medical applications, and rocket propulsion. Due to their extremely cold temperatures, cryogenic materials can be hazardous if handled and stored incorrectly. Any employees handling cryogenic materials must wear personal protective equipment. If employees are exposed to  more...

Computer Ergonomics ...addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers required to work in computer/data entry environments. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner  more...

Cold Stress ...be the associated treatments for each. This training will also describe several preventive measure techniques and safe work practices that you can use to protect yourself from cold-related stresses. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to discuss the factors that may affect you when  more...

Benzene Awareness ...ude emissions from volcanoes and forest fires. Benzene is also a natural part of crude oil, gasoline, and cigarette smoke. Benzene is widely used in the United States, ranking in the top 20 chemicals for production volume. It is primarily used as a solvent, as a starting material for the production of other chemicals, and as a gasoline additive. Breathing benzene can cause drowsiness,  more...

Discover Word 2007 Level 4 ...r programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can  more...

Discover Word 2007 Level 3 ...r programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can  more...

Discover Word 2007 Level 2 ...r programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can  more...

Discover Word 2007 Level 1 ...r programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can  more...

Discover Powerpoint 2007 Level 3 ...r programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover PowerPoint 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so  more...

Discover Powerpoint 2007 Level 2 ...r programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover PowerPoint 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so  more...

Discover Powerpoint 2007 Level 1 ...r programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover PowerPoint 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so  more...

Discover Outlook 2007 Level 3 ...es, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own  more...

Discover Outlook 2007 Level 2 ...es, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own  more...

Discover Outlook 2007 Level 1 ...es, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own  more...

Discover Access 2007 Level 3 ...r programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Access 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users  more...

Discover Access 2007 Level 2 ...r programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Access 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can  more...

Discover Access 2007 Level 1 ...r programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Access 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can  more...

Discover Excel 2007 Level 4 ...r programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Excel 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can  more...

Discover Excel 2007 Level 3 ...r programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Excel 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can  more...

Discover Excel 2007 Level 2 ...r programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Excel 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can  more...

Discover Excel 2007 Level 1 ...r programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Excel 2007 interface is intuitive and easy to use. The Main Menu displays all the chapters within the course. The topics within each chapter provide detailed explanations and examples, so users can  more...

Oracle Database 11g Controlling User Access and Managing Schema Objects Oracle Database 11g: Controlling User Access and Managing Schema Objects Oracle To recognize the steps for controlling user access to objects and also for maintaining these objects by dropping columns and adding constraints and indexes.  more...

Project Data Management and Performance ...ed to customize the information's appearance. Information also needs to be timely actual work performed, actual start and finish dates, and actual costs must all be updated. This course outlines the basics of importing and exporting, sorting, filtering, and grouping information to meet a project's needs. It also discusses creating and sharing resource pools in a multi-project environment, how  more...

Advanced Customization with MS Project 2007 ...splayed, using customizable, built-in templates. They can also customize the interface by adding or removing tools from the application s default toolbars. And before project data is distributed, a project manager can format fields and views to meet particular needs. Additionally, if you need to modify information associated with tasks and resources, create custom tables, or create a work  more...

Tracking and Reporting Progress Tracking and Reporting Progress Microsoft Project stakeholders have a vested interest in the project's progress so information needs to be tracked, recorded, and reported. A project manager needs to decide on the information to be tracked, and how to track it. Microsoft Office Project 2007 helps a project manager by making this process easy. Baselines and interim plans, for example, create  more...

Creating and Designing a Project Creating and Designing a Project Microsoft In the corporate world, the project is a fundamental building block. Each project in which a company engages is unique, and fulfills an individual or corporate goal. And each project comprises a series of related tasks that culminate in a project deliverable. Microsoft Office Project 2007 is a comprehensive tool for project managers responsible for  more...

Function Activities Function Activities ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Every IT service requires applications software that provides functioning for systems, services, and processes. And proper Application Management is critical to successfully delivering, supporting, and maintaining IT services in your organization, both  more...

Technology and Implementation Considerations ...lementation. Expected challenges and potential risks must also be identified and mitigated wherever possible. This course covers the technology considerations when implementing Service Management process capabilities, including the generic tool requirements and how to properly evaluate tools for consideration. This course also covers implementation considerations, including best practices in  more...

Using Basic Control Charts in Six Sigma ...is another reason for the discrepancy. Control charts can also be used in other stages of Six Sigma to examine how a process is performing over time and also to identify and analyze any special cause variations. Depending on the type of data, different types of control charts can be used. They are broadly organized into two categories: charts for variable data, and charts for attribute data. As  more...

Workplace Conflict Strategies for Resolving Conflict Workplace Conflict: Strategies for Resolving Conflict Whether you like it or not, conflict is an inevitable part of life. So learning to deal with it effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and  more...

Workplace Conflict Recognizing and Responding to Conflict Workplace Conflict: Recognizing and Responding to Conflict Conflict can have many causes disagreements about who does what, or about how things are done, as well as disagreements related to personality and style. And inevitably, conflicts will arise in the workplace, so it's critical to be able to deal with them successfully. If you avoid conflict that requires quick, decisive action, or if  more...

Interpersonal Communication Being Approachable Interpersonal Communication: Being Approachable Walking into a meeting surrounded by unknown faces, going to conferences, attending work events, starting a new job, and even going to social gatherings can be daunting, especially if you don't know anybody who will be there. Perhaps you worry about being ignored or not connecting with anyone and dread that awkward feeling of standing alone,  more...

Interpersonal Communication Communicating Assertively Interpersonal Communication: Communicating Assertively Effective communication in the workplace can be a balancing act. If you're too passive, you may have trouble getting others to do what you want. If you're too aggressive, you may turn people off. Getting what you want in the workplace requires a balance of assertiveness without aggressiveness. This course will guide you as you move into  more...

Listening Essentials Improving Your Listening Skills Listening Essentials: Improving Your Listening Skills There are many factors and variables that influence the way we listen. Listening to understand and being able to truly identify what is being said to you is often easier said than done. Internal and external roadblocks can interfere with how we listen and interpret the information communicated to us. In this course, you'll discover how  more...

Listening Essentials The Basics of Listening Listening Essentials: The Basics of Listening Do you feel the need to better understand the basic meaning of a conversation, or a presentation given at the workplace? What about the need to identify what is being said to you in a more effective manner? Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great  more...

What is Emotional Intelligence What is Emotional Intelligence? Do you pay attention to your emotions and the feelings of those around you? The answer to this question can help you discover how in tune you are with your emotions and help determine your emotional intelligence quotient, or your EQ. Your emotional intelligence quotient is your capacity to reason and analyze emotional information. Becoming aware of your  more...

Interpersonal Communication Listening Essentials ...ourage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.' Effective listening takes more than just courage; it also takes constant learning and practice. To prepare for effective listening, you need to identify and overcome the barriers that stand in the way of effective listening. You also need to be an attentive, empathetic, and active listener.  more...

Using Emotional Intelligence on the Job ...ess. Intellectual knowledge is no longer enough; you must also have the interpersonal competence that comes with emotional intelligence. In this course, you'll learn the value of emotions and how they can affect your workplace for better or for worse. You'll gain an understanding of how emotional forces can influence performance and decision making, learn how you can leverage emotions in a way  more...

Improving Communication in Cross-cultural Relationships Improving Communication in Cross-cultural Relationships Cross-cultural communication has assumed even greater significance in the current global business context where people from diverse cultures share common business goals and working spaces on a day-to-day basis. It is essential for a skilled communicator to recognize and deal with cross-cultural differences and other barriers in the way  more...

Communicating Across Cultures ...s of your audience and adjust your style to them, but you also need to adjust your style to different forms of communication. This course offers guidelines and best practices for speaking and writing across cultures. The course also highlights the importance of keeping your audience's cultural expectations in mind when creating presentations and how to make your presentations effective in a  more...

Business Grammar Sentence Construction Business Grammar: Sentence Construction People write sentences everyday in business. However, sometimes those sentences are not as well constructed as they could be. A misplaced modifier might get a chuckle out of the reader, but it doesn't help your reputation or that of your company. Nor does a run-on sentence, which can blur the meaning of your message and cause the reader to be confused  more...

Business Grammar Common Usage Errors Business Grammar: Common Usage Errors When do you use who's or whose? And when should you choose less rather than fewer? Understanding the subtle variations in meanings of such words ones that are often misused or confused is important if you want to write clearly and professionally. This course describes how to use commonly confused words correctly, including word pairs that sound alike and  more...

Oracle Database 11g Subqueries Set Operators and Data Manipulation Oracle Database 11g: Subqueries, Set Operators, and Data Manipulation Oracle To identify the steps for manipulating queries to return the data you need, using subqueries and set operators, and also for manipulating the actual data using INSERT, UPDATE, DELETE and other data manipulation language (DML) statements.  more...

Independent Contractors Temporary Employees ...e hiring an independent contractor or temporary employee--also referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of their agreement with the appropriate distribution of risks and responsibilities. This course explains the differences  more...

Documenting Discipline ...actions or failure to satisfy job requirements. There may also be no evidence of a manager's attempt to deal with the worker in a fair and constructive manner. This course explains how documentation can make all the difference, and examines the potential fallout from failure to document. It also suggests steps for progressive documentation and explains what and how to document. This course was  more...

Workplace Ethics ...amework can promote ethically driven behavior. The course also focuses on how the learner can use an ethical filter to help negotiate ethical dilemmas. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational  more...

Processes for Managing Project Communications Processes for Managing Project Communications PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager is the communication hub through whom all project information flows, receiving and distributing dozens of messages per day. Customers, suppliers, project team members, and company executives all rely  more...

Estimating and Budgeting Project Costs ... and reserve analysis for estimating costs. Learners will also determine the project budget by calculating reserves and funding requirements. This course provides a foundational knowledge base reflecting the most up-to-date project management information, so learners can effectively put principles to work in their own organizations. This course will assist in preparing the learner for the PMBOK  more...

Controlling Costs ...chniques such as to-complete performance index (TCPI). It also demonstrates how to calculate planned value, earned value, actual cost, schedule and cost variance, and schedule-performance and cost-performance indices. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own  more...

Managing Project Human Resources ... recognition and rewards will be discussed. Learners will also be introduced to strategies for enhancing project performance and conflict management techniques. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. It will also assist in preparing the learner  more...

Integrated Initiation and Planning ...ncluding the statement of work and business case. They'll also be introduced to the project management plan. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK certification exam. This course  more...

Managing Projects within Organizations ...he variables that can influence project outcomes. It will also cover the project stakeholders and the organizational influences on a project. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK  more...

Project Management Overview ... many examples of small and large projects. Learners will also be introduced to the fundamental source of information for project management professionals: the Project Management Institute (PMI ) and A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by PMI . The course will identify key project management concepts and terms, explore the PMBOK Guide, and  more...

Project Management Process Groups ...ing, Monitoring & Controlling, and Closing. Learners will also discover how the process groups interact with the nine knowledge areas: Project Integration Management, Project Scope Management, Project Time Management, Project Cost Management, Project Quality Management, Project Human Resource Management, Project Communications Management, Project Risk Management, and Project Procurement  more...

Managing Procurements ...ations, and handling claims and disputes. The course will also cover administrative areas such as the components of a procurement documents and a contract file. Finally, tools and techniques for closing procurements will be introduced including records management and negotiated settlements. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth  more...

Project Quality Planning ...es processes for assuring and controlling quality, but it also includes a process for ensuring that quality is considered from the very beginning of a project's lifecycle. In this course, learners will be given an overview of the project quality management knowledge area. They'll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth  more...

Quality Assurance and Quality Control ...quality audits and performing a process analysis. They'll also learn quality control tools, such as cause and effect diagrams, statistical sampling, and inspection. This course will assist in preparing the learner for the PMBOK certification exam and provide a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to  more...

Risk Response Monitor and Control ... how to monitor and control these risks. This course will also cover all the necessary project documents and plans that require updates as these processes are performed. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition, published by the Project Management Institute (PMI ), Inc., 2008. Copyright and all rights reserved. Material from  more...

Defining and Sequencing Project Activities ...and the interrelation with the process groups. The course also explores project activities and activity attributes, and the method of developing network diagrams, including dependency determination and applying leads and lags. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work in  more...

Tailoring PRINCE2 reg to a Project Env PRINCE2 2009-aligned Tailoring PRINCE2® to a Project Env. (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation By definition, not all projects are the same. One of the defining characteristics of a project is that it is unique. Each project has a different team, a different customer, and a different location. And typically each product is unique in some way as well. Projects  more...

Controlling Managing and Closing a Project PRINCE2 2009-aligned ...ct is signed off and delivered to the customer, there are also specific processes around ensuring the project comes to a complete and controlled close. This course provides an overview of the PRINCE2 processes related to controlling, managing and closing a project. PRINCE2 is recognized as an international standard for process-based project management. It is the standard method for project  more...

Working with Difficult People How to Work with Self-serving People Working with Difficult People: How to Work with Self-serving People Have you ever worked with someone who seems to have an ego the size of a car? Do you ever find yourself having to listen to someone else gossip about other office mates? Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with  more...

Navigating the Web and System Maintenance with Windows Vista ... easily secure and maintain their computer. Windows Vista also ships with Internet Explorer 7, which includes new features for browsing the Web, and protecting users from malicious web sites. This course discusses backup and restore features, including both file backups and complete system recovery options, as well as Windows Defender and Windows Firewall security features. Navigating the Web  more...

Work with Files Programs and Printing in Windows Vista ...tended properties and metadata of files. The Details pane also include a thumbnail of files that are a visual representation of the actual file. Locating files is also improved upon with the new instant search feature that is integrated into all explorer windows. This course demonstrates the necessary skills to manage files with Windows Explorer, create and save files to removable media,  more...

Setting up a Site and Adding Content in Dreamweaver CS3 Setting up a Site and Adding Content in Dreamweaver CS3 Adobe Adobe Dreamweaver CS3 is a web site development authoring and editing tool, suitable for personal and enterprise development environments. This course explores the concepts of creating a new site in Dreamweaver CS3, including configuring site properties and application preferences, adding content, and manipulating text. A look at  more...

Adding Links Images and Flash Objects in Dreamweaver CS3 Adding Links, Images, and Flash Objects in Dreamweaver CS3 Adobe Using Adobe Dreamweaver CS3 in conjunction with other products, such as Adobe Flash CS3 and Adobe Photoshop CS3, you can create web sites that are highly interactive and media rich. This course explores site navigation, linking, and asset management. Working with images, creating image maps, image optimization, and adding Flash  more...

Tables Accessibility and Standards in Dreamweaver CS3 Tables, Accessibility, and Standards in Dreamweaver CS3 Adobe When designing a site, it's important that your content is structured in an intuitive and accessible manner. Creating a site layout based on tables is one method of ensuring a consistent and easy to navigate web site. This course explores how to structure a site using tables, and examines creating and manipulating tables, layout  more...

Getting Results without Authority Building Relationships and Credibility Getting Results without Authority: Building Relationships and Credibility How can you get results if you don't have authority? Cultivating relationships and establishing credibility are necessary, because they allow you to influence others. If you have effective influencing skills, you'll be able to get what you need or want from others whether it's your boss, a peer, or someone in a  more...

Getting Results without Direct Authority Reciprocity Getting Results without Direct Authority: Reciprocity One way to get results without authority is to leverage the law of reciprocity. For example, you help someone with a difficult analysis and that person in turn helps you put together a presentation. Or you support a colleague in a meeting, and later you get a key role in that colleague's project. For any trade to be successful, though,  more...

Getting Results without Authority Persuasive Communication Getting Results without Authority: Persuasive Communication Communicating persuasively is key when you want to get results in situations where you don't have direct authority. To communicate persuasively, it's important to think from the other person's perspective. How and what you ask, and the sincerity of your concern for addressing the other person's interests, will help smooth the way to  more...

Anti-Money Laundering ... laws and international anti-money laundering efforts. It also discusses actions that those working in banks, insurance companies, and other financial institutions can take to better identify and manage risks associated with money laundering. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan  more...

Getting Results without Direct Authority Influencing Your Boss Getting Results without Direct Authority: Influencing Your Boss The idea that you can influence your boss may seem at odds with a traditional view of the boss-employee relationship. But you know best how you want to be managed to reach your goals, and if you focus on building a partnership with your boss, you will find that you have more influence than you think. In this course, you'll learn  more...

Problem Solving Determining and Building Your Strengths ...ing strategy for sharpening and building your skills. You also need to recognize the key barriers that lie in the way of effective problem solving your biases and develop techniques for reducing their impact on your ability to solve problems. This course helps you assess and develop your problem-solving skills, and also aims to help you recognize and overcome several types of bias. The course  more...

Understanding the Risks of Using Internet Media Electronic Communications ...unication tools for business purposes, and some employers also permit a certain level of personal use in the workplace as well. For this reason, it's important to be familiar with your company's policy on Internet use and electronic communications. This course provides background information to be considered in light of your own company's policies. You will learn about some generally accepted  more...

Understanding the Americans with Disabilities Act ADA ...ailing to comply with the ADA s requirements. This course also addresses the ADA Amendments Act of 2008 which further clarified employers obligations under the ADA. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for  more...

Conflicts of Interest in the Workplace ...performing job-related duties. A conflict of interest may also exist if the employee has any potential personal interest that may impair the employee's judgment, whether the employee realizes it or not, and even if the employee does not intend to have a conflict of interest. Conflicts of interest do not have to be acted upon to exist they can be inherent in the relationships and interests an  more...

Working for Your Inner Boss Personal Accountability ...ganization decide for themselves. Everyone who works must also answer to an inner boss, a personal, internal voice that provides guidance on whether a job is worth doing and whether it is done well. Accepting personal accountability for your work means your inner boss sets demanding standards and that you're willing to commit to meeting those standards and answer for the results of your work.  more...

Creating and Working with PDFs in Adobe Acrobat 8 Creating and Working with PDFs in Adobe Acrobat 8 Adobe Adobe Acrobat 8 enables you to create Adobe Portable Document Format (PDF) files ? files that retain a standard appearance across various operating system platforms and browsers. This course explores the creation of PDFs, including creating them from multiple files and web pages. In addition, the course discusses methods of saving,  more...

Forms and Document Security in Adobe Acrobat 8 Forms and Document Security in Adobe Acrobat 8 Adobe You can create and review many types of PDFs using Adobe Acrobat 8, but this application also enables you to safeguard your documents using any number of Acrobat's security features. This course explores the advantages of PDF security, and highlights several security measures you can employ, such as using digital IDs, security policies,  more...

Advanced Features of Adobe Acrobat 8 Advanced Features of Adobe Acrobat 8 Adobe You can use the professional features of Adobe Acrobat 8 to perform such tasks as batch processing, and indexing. Adobe Acrobat 8 also allows you to prepare a PDF for commercial printing using its Preflight feature and this course explores the advanced features of Adobe Acrobat 8, including working with multimedia, creating batch sequences, and  more...

Using Adobe Reader 8 Using Adobe Reader 8 Adobe Adobe Reader 8 is free software that allows you to view and work with Portable Document Format (PDF) files. This course explores the core features and functionality of Adobe Reader 8, including an overview of the work area, using forms, searching and reviewing PDF files, customizing the interface, and using the application's accessibility features. The advanced  more...

Equal Employment Opportunity Discriminatory Practices in Hiring ...in order to avoid charges of unfair discrimination. It is also essential to understand how to use selection procedures that are free from intentional, and unintentional, discrimination. In this course, you will learn about the Equal Employment Opportunity laws and how these laws apply to you. You will also learn how to avoid unfair discrimination in the recruitment and hiring process. This  more...

Effective Interfunctional Relationships ...defend. Protecting your turf may be instinctual, but it's also counterproductive. By not cooperating openly with other sections or departments, you not only interfere with their ability to accomplish their tasks, you undermine your own efforts as well. In this course you'll discover how you may be inadvertently sabotaging yourself when you let your territorial instincts guide your interactions.  more...

FMLA Leave and More ...n employee s eligibility to take leave under the FMLA. It also explores the other types of leave which are protected by law and examines the criteria for leave entitlement. This course incorporates the FMLA regulations issued by the U.S. Department of Labor which took effect on January 16, 2009. This SkillSoft product has been reviewed by the Employment Practice Group of Burr & Forman LLP.  more...

Effective Intergender Relationships Effective Intergender Relationships Guess what. Men and women are different. Socially, the differences offer an attractive mystique. But in professional situations and in the workplace, the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone, their body language, and  more...

Effective Relationships with Customers ...limit your investment in your customer relationships, you also limit your growth potential. Developing strong, respectful relationships with your customers is a win-win situation. This course introduces the ingredients for creating and maintaining more effective and productive relationships with your customers and explains why these elements can generate better outcomes than earlier customer  more...

Promoting a Substance-free Workplace ... productive, and be involved in workplace accidents. They also tend to have other personal problems outside of work as a result of the substance abuse, which further impairs their ability to concentrate on their work. Successful substance-free workplace programs can result in decreased absenteeism, fewer accidents, less downtime, reduced turnover, and fewer incidents of theft, as well as  more...

Business Grammar Punctuation Business Grammar: Punctuation Do you know when to use commas in a sentence? Do you know when it's better to use a semicolon rather than a colon? And what's the difference between parentheses and brackets, or between the hyphen and the dash? Knowing the answers to these questions will ensure that you're using punctuation correctly in your business messages. And by doing so, you'll convey a  more...

Integrity in the Workplace ...or lawyers who uncover widespread evidence of fraud. It's also for average, everyday employees who discover illegal or unethical behavior in the workplace, and decide to report it. This course discusses various aspects of corporate ethics, including fraud and abuse associated with financial, safety, health, environmental, and other workplace issues, and the regulatory agencies, laws, and  more...

Sarbanes-Oxley What You Need to Know ...xley Act and how it defines fraudulent activities. You'll also learn about the civil and criminal penalties for violating Sarbanes Oxley and about the protection that the Act provides to corporate whistleblowers. This course was developed with subject matter support provided by the Labor and Employment Practice Group of the law firm of Burr & Forman LLP. Please note, however, that the course  more...

Business Writing Know Your Readers and Your Purpose Business Writing: Know Your Readers and Your Purpose To write effective and appropriate business messages, you need to know your readers. Are you addressing multiple readers or a single reader? How much knowledge do your readers have of your subject, and what issues concern them most? These are just some of the questions to consider before you start writing your message. Closely tied with  more...

Business Writing How to Write Clearly and Concisely ...ied in long, rambling e-mails or reports. Writing clearly also entails organizing content logically and appropriately for the subject and reader. Clear and concise sentences get you part of the way. But you need to organize these into coherent paragraphs that convey the relevant information in the most effective way. This course describes ways to make your writing more clear. Specifically, it  more...

Business Writing Editing and Proofreading ...diting for clarity, tone, accuracy, and completeness, and also proofreading for spelling mistakes and grammatical errors. Carelessness reflects badly on you, your work, and your organization. Taking the time to edit and proofread your writing will help you produce more focused, polished, and effective business documents. This course highlights the importance of editing and proofreading your  more...

Interpersonal Communication Communicating with Confidence ...ut trust and credibility are not the only essentials. You also need to use specific communication behaviors to project confidence in all your verbal and nonverbal interactions. The course shows you how the essential elements of trust, credibility, and specific confident communication behaviors bring about confident communication and enhance your influence. It highlights the advantages of  more...

Interpersonal Communication Targeting Your Message Interpersonal Communication: Targeting Your Message Author and communication expert Anthony Robbins once said, 'To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.' In other words, understanding who you're talking to is as important as understanding what you're trying to  more...

I-9 Compliance Verifying Employment Eligibility of US Non-US Citizens ...legal compliance requirements associated with the law. It also provides a brief discussion about employing non-US citizens. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do  more...

Illegal Insider Trading Simulation ...nounce its approval of GenTronic Labs new cancer drug. He also reveals that he plans to buy company stock to take advantage of the situation and recommends that you do the same. What do you do? This simulation contains links to the following course: LCO0117. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or  more...

Introduction to Business Analysis Essential Competencies ...ional Institute of Business Analysis (IIBA ). This course also covers the essential competencies required for effective business analysis, including behavioral characteristics, business and software knowledge, and communication and interaction skills. This course provides a foundational knowledge base of business analysis information so learners can effectively put principles to work at their  more...

Using E-mail and Instant Messaging Effectively Using E-mail and Instant Messaging Effectively In today's fast-paced world, information is sent and received more rapidly than ever before. But how do you ensure that the messages you are sending are effective, acceptable, and will be taken seriously? The use of proper e-mail etiquette is the cornerstone for ensuring your message gets across quickly, appropriately, and concisely. This course  more...

Addressing and Redistributing E-mail Addressing and Redistributing E-mail Out of all the e-mails you've received in the past work week, how many have left you scratching your head, wondering why you received it in the first place? How many of those e-mails have you asking what exactly that e-mail has to do with you? With e-mail's prevalence as one of the main forms of communication in business today, it's essential that when  more...

Managing Your E-mail ...il has had many positive effects on our lives, but it has also increased dramatically the volume of communication and the amount of information that the average office worker needs to process ever day. To stay on top of things, you must sort, file, respond to, or delete every e-mail that comes to you in the run of a business day. But how do you balance this time-consuming task with the rest of  more...

Introduction to Business Analysis Planning ...ional Institute of Business Analysis (IIBA ). This course also provides an overview of conducting a stakeholder analysis, including techniques such as RACI matrices and stakeholder maps. Finally, techniques for planning business analysis activities such as estimating required efforts are introduced. This course provides a foundational knowledge base of business analysis information so learners  more...

Planning Business Analysis Communication Monitoring ...ional Institute of Business Analysis (IIBA ). This course also provides an overview of the plan requirements management process, including techniques like problem tracking and decision analysis to create the requirements management plan. Finally, techniques for managing business analysis performance such as lessons learned workshops and utilizing metrics and key performance indicators are  more...

Business Analysis Requirements Elicitation ...ents elicitation like document and interface analyses are also covered. Finally, this course details how to document elicitation results through techniques like prototyping, and how to conduct interviews in order to confirm elicitation results. This course provides a foundational knowledge base of business analysis information so learners can effectively put principles to work at their own  more...

Business Analysis Requirements Management Communication ...ional Institute of Business Analysis (IIBA ). This course also covers maintaining and preparing requirements with a requirements package, and communicating requirements through requirements workshops and structured walkthroughs. This course provides a foundational knowledge base of business analysis information so learners can effectively put principles to work at their own organizations. This  more...

Business Analysis Enterprise Analysis ...ty gaps, and determining a solution approach. This course also provides an overview of defining solution scope and defining a business case for gathering data and being persuasive in arguments for a proposed solution. This course provides a foundational knowledge base of business analysis information so learners can effectively put principles to work at their own organizations. This course will  more...

Business Analysis Introduction to Requirements Analysis ...e data flow diagrams to organize requirements. The course also explains using techniques like non-functional requirements analysis and state diagrams for specifying and modeling requirements. This course provides a foundational knowledge base of business analysis information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the  more...

Business Analysis Verify and Validate Requirements ...ed a welding torch will. When working on any project, you also need as much information as possible about anything that may influence it. This might include how much money you have to work with, how long before the project needs to be completed, and who can work on the project. This course provides an overview of requirements analysis activities as prescribed in A Guide to the Business Analysis  more...

Business Analysis Solution Assessment and Validation ...olution to address a business need. A business analyst is also responsible for studying the viability of the proposed solution within the organization, identifying what is required within the organization to make the solution work, and validating and evaluating the solution performance. This course provides an overview of solution assessment and validation as prescribed in A Guide to the  more...

Discover Windows 7 Level 1 Discover Windows 7: Level 1 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also  more...

Discover Windows 7 Level 3 Discover Windows 7: Level 3 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also  more...

Discover Windows 7 Level 2 Discover Windows 7: Level 2 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also  more...

Customer Service Over the Phone Customer Service Over the Phone Can you hear a smile over the phone? When you're providing customer service over the phone without the benefits of face-to-face interaction with your customer it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to  more...

Working with Difficult People How to Work with Negative People Working with Difficult People: How to Work with Negative People For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse  more...

Team and Customer Relationships ...s of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a support center, customer relationships are everything and communication is king Many customer problems are caused by communication breakdowns. This course explores how to avoid communication breakdowns by involving customers in problem  more...

Outlook XP Proficient Expert ...ures, task management, and contact management. Outlook XP also contains collaboration tools, so information can be shared more effectively. Outlook XP / 2002 (Proficient) Outlook XP Basics Introducing Outlook XP - What Is Outlook XP? - Outlook Overview - Integration With Other Applications - Outlook Or Outlook Express? Screen Layout - Title Bar, Menus & Toolbars - The  more...

Communication Skills Communication Skills Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the  more...

Conflict Stress and Time Management Conflict, Stress, and Time Management Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the  more...

Asbestos ...lth hazards associated with exposure to asbestos. It will also address where asbestos is commonly found, how it can potentially affect you, and what you need to do to protect yourself and others from exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to list the two agencies that have been  more...

Used Oil Management ...regulatory scenarios that apply to used oil. The training also provides basic information for used oil handlers whose activities are regulated by the Used Oil Management Standards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe what constitutes a used oil; indicate the regulatory path that must be  more...

Introduction to Operational Support and Analysis ...delivered successfully. Service operations best practices also ensure adequate monitoring and controlling measures are in place and followed throughout the service lifecycle. This ultimately leads to strategic objectives being realized by the organization. This course provides an introduction to operational support and analysis. Specifically, the course covers the fundamentals of the ITIL V3  more...

Introduction to Event Management ...er processes in the ITIL V3 Service Lifecycle. The course also covers the specific components of Event Management including triggers and interfaces, and the detailed steps of Event Management. Finally, the course explores the metrics, challenges and risks of Event Management, and the specific areas to consider when designing it. This course will assist the learner in preparing for the ITIL V3  more...

Spill Prevention Control Countermeasure Plan Petroleum Products ... you should take should a spill occur. This training will also provide information on the components of a Spill Prevention Control and Countermeasure (SPCC) plan. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe the information found in a Spill Prevention Control and Countermeasure plan, recall spill  more...

Incident Management Interactions ...tifying, categorizing, and closing incidents. This course also details the different ways incidents can be triggered, and the interfaces of incidents and Incident Management with other processes. Finally, the course covers which specific metrics are important in Incident Management and the information they provide, along with the challenges, risks, and critical success factors of managing  more...

Introduction to Request Fulfillment ...ty to do your work. But more often than not Service Desks also field requests for numerous situations that don't typically fall into the 'out of order' category, but require attention, time, and a quick turnaround for example, someone needs a new password, to change an existing password, or they need to add a new software program to their machine. It is important for organizations to be able to  more...

Request Fulfillment Process Interfaces and Challenges ... well-planned procedures for addressing the requests. You also need to be able to foresee possible risks, so you can implement preventative measures. This course covers the components of request fulfillment, including triggers, interfaces, and necessary information for adequately addressing common requests. The course also explores the different metrics that can be used for properly assessing  more...

Service Strategy Fundamentals Service Strategy Fundamentals ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL ), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through  more...

Environmental Regulations Overview Environmental Regulations Overview This one-hour course provides an overview of the major environmental laws and regulations of our time and the specific standards that outline requirements to comply with them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the purpose of the Toxic Substances  more...

Identifying Your Customers Expectations Identifying Your Customers' Expectations Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see  more...

Using Surveys to Measure Customer Satisfaction ...ants. Not only must you measure the right areas--you must also have a system in place that will allow you to act on its findings. Cross-functional backing is essential if the survey is to have the maximum effect on how customers view your service in the future. The success of any customer survey is dependent on it precipitating improvements in the areas that cause or have the potential to cause  more...

Leading a Customer-focused Team ...ntiate between those that do and those that don't. You'll also learn how to coach for performance improvement, using the method that's the most appropriate for the situation.No prescribed service system, no matter how finely tuned, can legislate for every eventuality, and there will be occasions when customer satisfaction is dependent on an individual's ability to step outside the norm and use  more...

Green Business Implementing Sustainability Strategies Green Business: Implementing Sustainability Strategies A plan for implementing a sustainability strategy stands a much greater chance of success if the essential players in an organization back it. Implementation of sustainability initiatives varies by organization and by sector, and because no steadfast procedural rules exist, these initiatives must be carefully planned. When implementing  more...

Green Business Planning Sustainability Strategies ...n to adopting green business sustainability practices. It also explores how mandated and voluntary green standards and regulations provide organizations with a framework for developing green business sustainability strategies and help them to communicate their commitment to sustainability. It examines how to plan for sustainability, stressing the need for leadership to make people across the  more...

Introduction to Green Business Sustainability Introduction to Green Business & Sustainability While the concepts of green business and sustainable enterprise are not new, they are becoming increasingly vital in today's business climate. Natural resources are being depleted at previously unheard of levels, organizations are faced with new challenges in resource and waste management, and consumers are becoming more curious about the  more...

DOT Security for Shipment of Hazardous Materials DOT Security for Shipment of Hazardous Materials According to the US Department of Transportation (DOT), over 800,000 shipments of hazardous materials are transported in the United States every day. The materials shipped include those of chemical, petroleum, radioactive, explosive, and poisonous natures. Of the 800,000 shipments, almost 769,000 are transported by truck on the nation's roads,  more...

Workplace Safety Orientation ...techniques used in modern industry to protect workers. It also describes the purpose of the following safety programs: Hazard Communication; Bloodborne Pathogen Safety; Lockout/Tagout; Confined Space Entry; Emergency Response; Respiratory Protection; Personal Protective Equipment; Hearing Conservation. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Cisco CVOICE 8 0 Cisco Unified Communication Manager Cisco CVOICE 8.0: Cisco Unified Communication Manager Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Cisco Unified Communications Manager Express provides call processing for Cisco Unified IP phones for small-office or branch-office environments. It enables the large portfolio of Cisco integrated services routers to deliver  more...

Using Respiratory Protection ...zards, protection mechanisms, and safe work practices. It also includes information on how to use respiratory protection for protection from hazardous airborne contaminants in the work environment. This course does not include the types of respirators and other protective considerations required when working with ionizing radiation. Learner objectives are to recognize why respiratory protection  more...

Getting Ready to Coach .... It not only helps individuals reach their potential but also helps the organization improve its productivity and competitiveness. In a rapidly changing business world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging, questioning, as well as consistently respecting and supporting coachees in developing and achieving  more...

Regulatory Information ... established and how they are enforced. The training will also discuss important regulatory agencies and their jurisdictions. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: discuss the scope and purpose of the Occupational Safety and Health Administration, describe how regulatory standards are established,  more...

Facilitative Fundamentals Tools and Techniques Facilitative Fundamentals: Tools and Techniques You're heading into a room full of people coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you  more...

Facilitating Meetings and Work Groups ...ishing clear expectations and a realistic agenda. You can also determine if you are a match for this assignment, or if it would be better to find someone else. You will learn techniques to start and end meetings for groups of various sizes and purpose. By learning why, when and how to intervene in meetings, you will establish ways to get groups to work through the problem-solving process so  more...

Facilitating Difficult Situations Facilitating Difficult Situations How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting  more...

Transitioning from Technical Professional to Management Transitioning from Technical Professional to Management Moving from being a technical professional to being a manager is a career change requiring a shift in focus. Technical professionals are largely self-directed, whereas managers work through other people. These and other role differences require that technical professionals who are transitioning into management prepare effectively for  more...

Strategies for Transitioning to Technical Management Strategies for Transitioning to Technical Management As you transition from being a technical professional to being a manager, your relationships with coworkers inevitably change. Before you were promoted, you were their colleague, but now you're expected to manage and lead them. How do you make the switch? This course describes strategies for establishing new relationships with former peers  more...

Managing Technical Professionals Managing Technical Professionals Managing a team of technical professionals presents some unique challenges for even the most talented manager. Whether you have a technical background or not, you'll need to apply organizational, motivational, and leadership skills to address those challenges successfully. You'll also need to build a foundation of mutual respect and trust. In this course,  more...

Office Ergonomics ...addresses the key components of an ergonomics program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers in office/administrative type settings. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are  more...

Pandemic Flu Awareness Pandemic Flu Awareness In October 2005, the Centers for Disease Control (CDC) estimated that if pandemic flu was to hit the US, approximately 200,000 to 2 million people could possibly die. This was based on models from past pandemics the Spanish Flu (1918), the Asian Flu (1957), and the Hong Kong Flu (1968). The government further estimates that up to 40 of the workforce could be absent  more...

Understanding Change ...enefits of implementing change within an organization. It also details the three different types of organizational change: strategic adjustments, strategic reorientation, and transformational change. Finally, this course covers different practical approaches for managing organizational change, taking into account factors such as the time allotted for the change, the expected degree of change,  more...

Introduction to Industrial Hygiene Introduction to Industrial Hygiene All employees should expect to work in as safe an environment as possible, whether they work in an office building, a factory, or a nuclear power plant. Since ancient times, medical professionals, social activists, and philosophers have observed and written about the various dangers associated with the work people do. In modern times, governments and  more...

Building Positive Support for Change Building Positive Support for Change It's often said that people don't like change. But when it comes to organizational change, employees are genuinely interested in making things better an improvement in processes, systems, functions, or services most likely translates into direct improvements for the employee too. But employees cannot support change and recognize its benefits without first  more...

Industrial Ergonomics ...addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers in industrial work settings. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define  more...

Heat Stress Recognition and Prevention ...be the associated treatments for each. This training will also explain several control measure techniques and safe work practices that you can use to prevent heat-related stresses. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe how your body handles heat and what personal factors may lead to heat  more...

Protection from Occupational Noise ...n to help you prevent noise-induced hearing loss. It will also explain the purpose and components of a hearing conservation program including the proper fitting, use, and care of hearing protectors. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe the effects of noise on hearing; discuss the  more...

Used Oil Management ...regulatory scenarios that apply to used oil. The training also provides basic information for used oil handlers whose activities are regulated by the Used Oil Management Standards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe what constitutes a used oil; indicate the regulatory path that must be  more...

Spill Prevention Control and Countermeasure Plan Petroleum Products ... you should take should a spill occur. This training will also provide information on the components of a Spill Prevention Control and Countermeasure (SPCC) plan. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe the information found in a Spill Prevention Control and Countermeasure plan, recall spill  more...

Hazardous Materials in the Workplace ... protect the workers, the public, and the environment. It also covers the roles and responsibilities of those responding to events involving hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to define hazardous materials, identify the factors that influence how spills are controlled; recognize  more...

Enhancing Your Creativity Enhancing Your Creativity What makes a person creative? Do you consider yourself creative? Certain personal characteristics have been linked with creativity for example, a willingness to take risks, the ability to connect diverse ideas, and open-mindedness. And most important, perhaps, is believing that you are creative. Many people get stuck because they think 'I'm not a creative person.'  more...

Creating a Plan Creating a Plan Getting and keeping your career on track takes careful planning. Those who wait for opportunities to come knocking may be left behind. Approaching your career proactively and being able to recognize opportunities to move ahead are key to smart career management. It starts with knowing yourself and what you want to do so that you can align your career moves with your goals.  more...

Getting on the Right Track Getting on the Right Track Is your career on automatic pilot? When was the last time you took a look around to see if the direction in which you are heading is really what you want? It's important to take time out to reflect on your current situation to ensure that you're still on the right path and that the current path is the best one for you. This course identifies tips for successfully  more...

Professional Networking Essentials Professional Networking Essentials Do you have a strong professional network of people who can help you move forward professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in  more...

Windows Vista Mobile Computing and Troubleshooting Windows Vista Mobile Computing and Troubleshooting Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator In both the business and private sectors, laptop computers are rapidly catching up to desktop PCs in numbers. With the major improvements to mobile technologies over the recent years, laptops have fast become a viable, and even desirable, replacement  more...